Ambassador Suites Leuven

Room smelly and very tired won’t stay again really big smell of cigarettes

Clean rooms, all amenities, great view, exactly what we were hoping for.

This place was terrible and I wouldn’t recommend it to my worst enemy

My stay was horrible, last time i will ever book that hotel again or book on hotels.com. Checkin was confusing, the lights were turned off because I wasv trying to pay online and it was extremely difficult. I was only able to access the buimding from another couple who had the same trouble accessing. After they had access we entered, got our room key out the box. I continued to try to pay and coukd not. In the midfle of the night i received an email saying i still needed to pay. I was finally able to pay but theights were cut out and was not turned back on until 10am around checkout. Hated the experience.

While the listing photos were accurate and the beds provided were comfortable (please note: all single beds, no doubles), the overall experience at this property fell significantly short of expectations. Prior to arrival, we made several attempts to contact the property via email but received no response. Upon check-in, we found the apartment to be in an unclean condition. Although clean linens were supplied twice during our 17-day stay, this did not compensate for the initial lack of cleanliness or the other concerns we encountered. Noise was a major issue. For the first three nights, loud parties occurred regularly until 3–4 a.m., with music and doors slamming disturbing any possibility of rest. After a brief lull, another group arrived, and the disruptions resumed. Alarmingly, we discovered someone sleeping in the hallway, which further contributed to a sense of insecurity. The property did not feel safe. We made a point of taking all valuables with us whenever we left the flat, as we did not feel comfortable leaving anything behind. When we raised our concerns with management, we were told that such incidents are common at this location due to the absence of an on-site reception, although we were informed that their other properties do not experience these issues. Ultimately, we decided to leave early due to ongoing noise and safety concerns. No refund, compensation or apologies offered.