Is parking available at the property?

Nearby parking is available for EUR 20 per night, located approximately 3281 ft away from the hotel. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

Buffet breakfast is served on weekdays from 7:30 AM to 10:30 AM and on weekends from 8:00 AM to 10:30 AM for a fee of approximately EUR 15 for adults and children.

Are pets allowed at the property?

Pets are allowed in specific rooms only, with a fee of EUR 20 per pet, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM until 11:30 PM, and check-out is at 11:30 AM. Early check-in is available for a fee, subject to availability, and late check-out incurs a fee of EUR 10, also subject to availability.

Is there an airport shuttle service available?

A roundtrip airport shuttle service is available for a fee of EUR 40 per vehicle, accommodating up to 4 passengers. Guests must contact the property 72 hours prior to arrival to arrange the transfer.

What accessibility features does the property offer for guests with disabilities?

The property features limited wheelchair accessibility, including elevators and step-free entrances. Guests who may encounter issues with stairs are encouraged to contact the property in advance to request a room on a floor with elevator service.

Where is the property located in relation to key landmarks?

The hotel is centrally located in Porto, just steps from Porto Historic Center and a 5-minute walk from Bolhao Market. It is 0.3 mi from Livraria Lello and 0.4 mi from Porto Cathedral.

What are the policies for guests staying with children?

One child aged 4 years or younger stays free when occupying the parent or guardian's room, using existing bedding.

Hotel Universal in Porto

Average nightly price at Hotel Universal by month, last 12 months (USD)
Month	Average price
January	US$51
February	US$55
March	US$60
April	US$92
May	US$102
June	US$92
July	US$82
August	US$93
September	US$109
October	US$101
November	US$61
December	US$63

What guests think

Across recent reviews, travellers praise Hotel Universal for its extremely central, walkable location and consistently friendly staff, while also noting access quirks such as stairs up to reception and a compact lift.

Cleanliness is generally good, though several guests reported worn linens, odors, or inconsistent housekeeping. Room feedback varies: some find them comfortable or renovated, others mention small layouts, dated decor, limited in-room amenities, noise between rooms, and occasional poor views. Breakfast sentiment ranges from basic to good value. Expect a central, budget friendly stay with helpful service and a few trade offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Access involves climbing a flight of stairs to reach reception, followed by a small elevator to the rooms; a chairlift exists but is cumbersome for luggage. Some guests note parking a short walk away.

Related guest reviews

10

Michelle

19 May 2025

·

Stayed 2 nights

Can’t say enough about the location of this place! Right where you need to be to walk to almost all the main sites and attractions. Very friendly service! Nice, clean rooms. Would definitely go back and recommend. One down side - very small elevator and lots of stairs. You need walk up a large flight of stairs to even reach the elevator.

8

Jacqueline

26 Sept 2024

·

Stayed 3 nights

Quiet and peaceful in the city! After being in hospital for a few days this was an oasis of calm. Comfortable bed and linen and very clean. My only issue was the flight of stairs from the street entrance to the hotel reception, it was a tough climb with a suitcase.

8

Rona

2 May 2025

·

Stayed 4 nights

Great location. Close to the city centre. Note that there is stairs to walk up to the reception and they take your keys to leave at reception when you leave the hotel for the day. Concierge is 24/7 and very helpful.

8

Anderson

5 Nov 2025

·

Stayed 1 night

Gostamos muito do hotel, do quarto, do café da manhã. O ponto negativo é que não tem elevador para subir com as malas até a recepção, q fica numa espécie de primeiro andar. Existe um elevador p idosos/cadeirantes mas a recepcionista disse q não poderíamos subir as malas lá. Estávamos c malas grandes e crianças e sofremos p subir c o peso

10

James B

14 Apr 2025

·

Stayed 3 nights

The Hotel Universal is conveniently located in the heart of downtown and close to Metro, grocery stores and laundry services. Also close to restaurants and beautiful sites. Breakfast quality and value was definitely value for money spent. Staff were friendly and helpful. Only draw back was that the stairs might be difficult for some people as there was no elevator beyond the access to reception.

2

Farzaneh

6 Jun 2024

·

Stayed 2 nights

Hotel did not have a internet Poor quality No elevator

8

jean

28 Sept 2024

·

Stayed 1 night

location and property good. entrance stairs to lobby a problem re luggage

10

Sonia

4 Apr 2025

·

Stayed 2 nights

Amazing location... friendly staff...clean. parking only a block away not bad at all!

8

Maria Salome

30 Oct 2025

·

Stayed 3 nights

Pros: centrally located, close to lots of dining options, shopping and walking to monuments and must sees. Staff were friendly. Cons: Still need to go up a flight of stairs to get to front desk, had to leave room key/tv remote every time you left premise, was not a deluxe superior room for 3 people, no water/ice for refills.

10

Victor R

12 Nov 2025

·

Stayed 3 nights

Una buena alternativa, a pasos de la estación central, con muchas alternativas gastronómicas. La habitación es limpia, cómoda, el personal muy amable. Único inconveniente es la ausencia de un elevador desde la puerta hasta el vestíbulo. Si viajas con muchas maletas, o equipaje pesado, considera otro hotel.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many reviews describe clean rooms and common areas, but several report odors, worn linens, or occasional lapses like hairs left behind. Standards appear inconsistent across rooms.

Related guest reviews

10

FILIPE

7 May 2025

·

Stayed 2 nights

Nous avons passé un excellent séjour, très bien situé, très calme, très propre et d'un accueil chaleureux et professionnel. je recommande vivement.

10

Virginia

12 Nov 2025

·

Stayed 3 nights

Clean room. Great locations. Great staff

10

RAQUEL

26 Oct 2025

·

Stayed 4 nights

Ubicación excelente. Hotel tranquilo y limpio. Cómodo. La tv no se veía bien.

4

MARTA MARIA

25 Sept 2025

·

Stayed 3 nights

O café da manhã é básico demais. Não vale a pena. As pessoas da recepção eram muito simpáticas e acolhedoras. Havia um cheiro terrível, de fossa, no quarto que reservamos. Nos mudaram para um quarto menor que nos permitia ficar ali, apesar de não ser uma estadia agradável. As roupas de cama pareciam bem surradas. A localização é excelente, no centro de tudo e apesar disso, o quarto era silencioso.

8

Rachid

25 Sept 2025

·

Stayed 1 night

Propre

6

Clare

14 Jun 2024

·

Stayed 1 night

The staff were great, welcoming and friendly, and the location was good too - 2 mins from São Bento station as well as nearby other popular locations such as the cathedral, shops and restaurants. Facilities were very basic and in definite need of modernisation. The shower head was too low for me (I’m only 5’7, so very low) and wasn’t adjustable. Initially I thought the room was very clean so was happy, but later found a hair in the sheets as well as on the bathroom wall, so glad I was only there 1 night. It was quite noisy too, you could hear the pipes from other rooms running the tap/having a shower. Overall it was an ok stay, but I would have expected more for the price I paid.

4

Homero

20 Sept 2024

·

Stayed 4 nights

La ubicación es muy buena pero la limpieza es pésima, me toco ver a una de las mujeres de limpieza usando una toalla para limpiar el bote de la basura del baño, el contenedor no tenía ninguna protección y solo saco la basura tomo una toalla y limpio el bote sin ningún líquido desinfectante. Las instalaciones en general están sucias, la ropa de cama y toallas son muy viejas. La habitación tenía manchas en las paredes y los espejos. Además, por haber reservado en Hoteles.com solo me dieron la opción de una habitación de discapacidad. Olia muy mal y además el área de regadera no tenía ninguna cortina o protección y se hacía un mojadero a la hora de bañarse porque además no tenía regadera, solo una de mano, por otra parte tenía una fuga en el sanitario. Para llegar a la recepción se tiene que subir una escalera muy empinada y angosta, así que si llevas equipaje ten cuidado más si es voluminoso. Ya que estás en recepción ahí si hay elevador pero es muy estrecho porque es muy viejo. Es un lugar ruidoso que esta cerca de varias construcciones y empiezan las máquinas a trabajar a las 3 de la mañana así que no te dejan dormir. En la calle también hay mucho ruido y por las mismas construcciones es un lugar peligroso para caminar. En general el entorno es muy sucio hay mucha basura tirada en las calles. Es una lástima porque es una parte céntrica con edificios muy bellos y deberían de cuidar más el tema de la limpieza. En términos generales mala experiencia y poca higiene.

10

AUDIEL

4 Apr 2025

·

Stayed 3 nights

Clean place and very friendly staff, breakfast was fair (you get what you paid) very walkable to main attractions and lot of restaurants around there. Definitely recommend this place.

10

Victor R

12 Nov 2025

·

Stayed 3 nights

Una buena alternativa, a pasos de la estación central, con muchas alternativas gastronómicas. La habitación es limpia, cómoda, el personal muy amable. Único inconveniente es la ausencia de un elevador desde la puerta hasta el vestíbulo. Si viajas con muchas maletas, o equipaje pesado, considera otro hotel.

6

BRUNA

25 May 2022

·

Stayed 1 night

Fomos muito bem atendidos já tarde pois nosso voo atrasou mais de 3h. O atendente nos recebeu muito bem, o inconveniente foi o lance de escadas para chegar a recepção. Com malas e criança, não foi nada agradável. O quarto pequeno mas suficiente para poucas noites. Ótima localização. Cheiro de mofo ao entrar no quarto.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms range from comfortable or renovated to small and dated, with compact bathrooms and occasional maintenance issues. Common drawbacks include limited in-room amenities (often no kettle or fridge), some noise between rooms, and internal or poor views; a few noted uncomfortable beds.

Related guest reviews

8

Tara

7 Jun 2025

·

Stayed 3 nights

A bit of building work in outside street. No plug in bath! View from room not nice but we didn’t select a room with a particular view so fair enough

4

Maria Marta

29 May 2025

·

Stayed 1 night

Muy mal para personas mayores en general no nos gustó mucho lo único fue su ubicación pero las habitaciones incómodas y viejas .

8

Anca

28 Sept 2024

·

Stayed 3 nights

Clean hotel in a great area. Away from hordes of tourists crammed on narrow streets, yet close enough to main attractions, close to metro and on a main steet (easy uber pickup ).The hotel is in an area where they are building a new metro line so be aware - if you sleep with windows open the noise goes all night. However their windows are sound proof and their AC is silent. Quite clean. The shower was too small to be honest (yes you can stand but as a woman shaving legs and all, there's no room). Very odd shower with an extra long curtain so I always flooded the bathroom. But it had a bidet so extra points for that. Service was good but I didn't see or hear about some amenities they mention in the ad like coffee and tea station. Wish I had a kettle in the room at least. You get minimal toiletries

6

Haochuan

7 Mar 2025

·

Stayed 2 nights

The hotel is clean and staff is friendly, also close to the train station. However, no kettle, no USB charge connection and no sleepers are provided, it makes customers are inconvenient staying in a room.

6

Randy

8 Jun 2025

·

Stayed 4 nights

Bed was horrible

10

Annie

7 Oct 2025

·

Stayed 4 nights

Le.personnel était très aimable et attentif, la chambre confortable et très bien insonorisée, bien isolée.

2

Deborah

3 Jun 2025

·

Stayed 1 night

There were 20 steps to go up to the property. Cramped room Window at back over fire escapes etc. air conditioning only worked when light was on

8

Michael

23 Feb 2025

·

Stayed 3 nights

Room was clean and tidy. Terrible balcony that opened up on to a flat roof with the air conditioners. Just used it as a pied a terre to enjoy the city

6

Rei

24 Sept 2025

·

Stayed 5 nights

I like the area, just 3 minutes to walk to the City Hall and other travel spots. The hotel was clean, but there were no trash cans or a kettle.

6

Pauline

9 Jun 2025

·

Stayed 2 nights

Un super séjour… si vous aimez vivre sans secrets ! Accueil top, personnel adorable, propreté au carré, et localisation parfaite : on a tout fait à pied. Mais… si vous pensiez avoir un peu d’intimité, oubliez. L'solation façon papier à cigarette, on a partagé la vie (et les bruits) de nos voisins comme si on vivait ensemble. Mention spéciale au “concert matinal de pipi”, inclus sans supplément. La salle de bain WC vitrée dans la chambre ? Une expérience de couple… disons… immersive. La chambre donnait sur un puit de jour, face à un mur gris, ce qui n’était pas précisé à la réservation — dommage, car pour 100€ la nuit, on s’attend au moins à une vue un peu plus agréable (rue ou jardin). Enfin, le lit double (140x190 cm) est petit pour deux adultes, même s’il reste confortable. Bref, un établissement très propre et bien situé, mais qui devrait vraiment améliorer le confort et la transparence sur ses chambres pour offrir une meilleure expérience.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently praised as friendly, attentive, and helpful, with smooth check-ins and support when needed. A few policies (leaving keys/remotes) and a refused Wi-Fi refund disappointed some.

Related guest reviews

10

Virginia

12 Nov 2025

·

Stayed 3 nights

Clean room. Great locations. Great staff

8

Alma

29 May 2024

·

Stayed 3 nights

El Sr Altamirano que trabaja en Recepción, fue con nosotros muy profesional. Nos ayudo mucho en todo momento cuando lo necesitamos debido a que mi hermana tenía necesidades especiales. Gracias a su Excelente Servicio tuvimos una buena estancia en Oporto.

10

Ye

29 Apr 2025

·

Stayed 2 nights

Very nice staff, helped my family a lot during the Portugal power outrage time. The hotel location is beside the Imperial McDonald. Lots of food options around the area. After 2 nights, my family took the Bus 601 to the airport.

8

Rona

2 May 2025

·

Stayed 4 nights

Great location. Close to the city centre. Note that there is stairs to walk up to the reception and they take your keys to leave at reception when you leave the hotel for the day. Concierge is 24/7 and very helpful.

10

Cisiane

16 Feb 2026

·

Stayed 2 nights

Excelente localização, próximo a tudo, dar pra fazer muitas coisa a pé devido a localização. Quarto ok, equipe atenciosa e educada.

10

James B

14 Apr 2025

·

Stayed 3 nights

The Hotel Universal is conveniently located in the heart of downtown and close to Metro, grocery stores and laundry services. Also close to restaurants and beautiful sites. Breakfast quality and value was definitely value for money spent. Staff were friendly and helpful. Only draw back was that the stairs might be difficult for some people as there was no elevator beyond the access to reception.

2

Kristie

28 May 2024

·

Stayed 4 nights

Hotel WiFi was not working during my stay, which prevented me to do any work on my laptop. Staff declined to give me partial refund for the inconveniences.

10

Maria

15 May 2024

·

Stayed 1 night

Wonderful staff, convenient location, clean room and the rest of the property. The lady at the reception was very nice and helped us with our requests.

8

Maria Salome

30 Oct 2025

·

Stayed 3 nights

Pros: centrally located, close to lots of dining options, shopping and walking to monuments and must sees. Staff were friendly. Cons: Still need to go up a flight of stairs to get to front desk, had to leave room key/tv remote every time you left premise, was not a deluxe superior room for 3 people, no water/ice for refills.

10

Victor R

12 Nov 2025

·

Stayed 3 nights

Una buena alternativa, a pasos de la estación central, con muchas alternativas gastronómicas. La habitación es limpia, cómoda, el personal muy amable. Único inconveniente es la ausencia de un elevador desde la puerta hasta el vestíbulo. Si viajas con muchas maletas, o equipaje pesado, considera otro hotel.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Exceptionally central and walkable near São Bento, metro stops, key sights, and many dining options. Construction nearby sometimes adds noise or makes access less convenient.

Related guest reviews

10

Michelle

19 May 2025

·

Stayed 2 nights

Can’t say enough about the location of this place! Right where you need to be to walk to almost all the main sites and attractions. Very friendly service! Nice, clean rooms. Would definitely go back and recommend. One down side - very small elevator and lots of stairs. You need walk up a large flight of stairs to even reach the elevator.

8

Jennifer

13 Sept 2025

·

Stayed 5 nights

cute older hôtel in a great central location very nice staff

10

Mr. Francis J

20 Apr 2024

·

Stayed 5 nights

Central location close to the train.

8

Yanmin

11 Mar 2024

·

Stayed 4 nights

The hotel’s location is great, next to the San Bento Train Station and 2 subway stations. Further, the City Hall and the Cathedral are with several minutes walking distance.

10

James B

14 Apr 2025

·

Stayed 3 nights

The Hotel Universal is conveniently located in the heart of downtown and close to Metro, grocery stores and laundry services. Also close to restaurants and beautiful sites. Breakfast quality and value was definitely value for money spent. Staff were friendly and helpful. Only draw back was that the stairs might be difficult for some people as there was no elevator beyond the access to reception.

10

Lars

3 Jun 2024

·

Stayed 3 nights

Meget hyggeligt hotel - dejligt centralt - rent og pænt. Fin morgen buffet til prisen, gåafstand til der hele og tæt på bus/metro

10

Sandhya

23 Apr 2023

·

Stayed 1 night

Great location, clean property.

10

james

22 May 2025

·

Stayed 2 nights

Very good location most place i can walking within 10 minutes and most implo

10

Sonia

4 Apr 2025

·

Stayed 2 nights

Amazing location... friendly staff...clean. parking only a block away not bad at all!

8

Wai ha

3 Nov 2025

·

Stayed 4 nights

位置十分優越，有各類公共交通便利出行，酒店樓下就有晚間零晨通霄巴士出入機場👍

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed, ranging from basic to good, with several guests finding it fair value and others wanting more variety.

Related guest reviews

10

Marleny De

23 Sept 2025

·

Stayed 3 nights

The hotel is very clean, the staff very attentive, and the breakfast is standard. My only observation is that you have to climb one floor of stairs to reach reception, and then there's an elevator to get to the rooms.

10

Blanca

29 Dec 2025

·

Stayed 1 night

Delicioso todo. Desayuno 👌

8

Rose Mary

26 Aug 2025

·

Stayed 3 nights

Otima localização, funcionário muito atenciosos. Café da manhã ficou abaixo da expectativa. A entrada do Hotel possui dois lances de escadas o que dificulta um pouco para carregar as malas

8

Semyon

29 Apr 2024

·

Stayed 3 nights

Great location, people, breakfast

10

James B

14 Apr 2025

·

Stayed 3 nights

The Hotel Universal is conveniently located in the heart of downtown and close to Metro, grocery stores and laundry services. Also close to restaurants and beautiful sites. Breakfast quality and value was definitely value for money spent. Staff were friendly and helpful. Only draw back was that the stairs might be difficult for some people as there was no elevator beyond the access to reception.

10

AUDIEL

4 Apr 2025

·

Stayed 3 nights

Clean place and very friendly staff, breakfast was fair (you get what you paid) very walkable to main attractions and lot of restaurants around there. Definitely recommend this place.

8

Niina

1 Aug 2024

·

Stayed 1 night

Very convenient location near the major sights, especially the Cathedral. Very versatile breakfast and tidy room for three. The door to the bathroom did not close properly.

8

Eduardo

13 Dec 2024

·

Stayed 2 nights

A localização é excelente, assim como o atendimento no estabelecimento. O quarto tinha um bom tamanho, mas era antigo e a limpeza não era perfeita. O café da manhã é bem razoável (poucas opções e o café é ruim), sendo incompatível com o preço cobrado.

10

Brian

29 Sept 2025

·

Stayed 3 nights

Breakfast good Location for shopping some distance away

8

Julien

4 May 2022

·

Stayed 4 nights

Bon hôtel, très bien placé, a proximité immédiate de la gare Sao Bento, très proche du quartier historique, situé sur une très belle place. Petit déjeuner assez bien, propreté ok.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $131	17 $130
18 $93	19 $93	20 $91	21 $91	22 $93	23 $106	24 $108
25 $92	26 $95	27 $86	28 $86	29 $84	30 $95	31 $94

Su	Mo	Tu	We	Th	Fr	Sa
1 $90	2 $77	3 $79	4 $77	5 $79	6 $83	7 $88
8 $81	9 $79	10 $90	11 $83	12 $90	13 $95	14 $95
15 $74	16 $71	17 $74	18 $74	19 $73	20 $87	21 $87
22 $84	23 $74	24 $74	25 $75	26 $74	27 $79	28 $87
29 $88	30 $74

Hotel Universal

Prices for Hotel Universal

Monthly average prices

About this property

Location

Room options

Standard Twin Room, 2 Twin Beds

Standard Triple Room, 3 Twin Beds

Family Room

Standard Twin Room, Mobility Accessible

Superior Triple Room, 3 Twin Beds

Standard Double Room, 1 Double Bed, City View

Superior Double Or Twin Room, 1 Double Or 2 Twin Beds

Guest reviews of Hotel Universal

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Universal

Prices for upcoming dates

Business details