Quality Inn & Suites Stillwater

The room had a strong mold smell, the beds were very poorly made, the toilet was dirty, and the sink had a terrible leak. 2 out of the three staff was really good. Ran out of breakfast food by 8:00. The air conditioner made our room feel very humid, everything felt damp.

Our SUITE was supposed to have a sleeper sofa in addition to the queen bed, but only had a padded, rectangular seat instead. When we asked we were told the sofa had been soiled because somebody threw up on it. The available office chair was severely ripped, the toilet seat was beat up, the bathroom floor was dirty. Microwave and fridge were smudged. A discount couldn’t be made because of the third-party booking. (Hotels.com was contacted.) At first, we were told no other rooms are available. Staff let us know that we “could pack up and get a full refund”. I did not have the time or patience to find another hotel. An hour later, at 5 p.m., another staff was able to show other rooms. Once again, the bathroom floor was dirty. The staff were not overly helpful, became belligerent when we complained and even threatened to call the police if our complaints continued. The breakfast was minimal. Waffles were available on Sunday but not on Monday. No eggs or other protein were available. We would not recommend anybody staying here under any circumstances. The room was barely OK, the staff was not friendly or helpful, the breakfast was minimal and the price was way too high for the quality. Disappointed!!!

Services were average.

Courteous staff, nice clean rooms. Comfortable beds.

While we were turning on the heat we saw black mold . We brought this to the staffs attention, as well as took pictures and documented the mold we had found, in which they said the would call their maintenance guy