Name: Hampton Inn & Suites Muncie
Address: 4220 W Bethel Ave, Muncie, Indiana, United States of America, Muncie, Indiana, US
Price range: $122–$256 per night
Rating: 8.43

What guests think

Across reviews, Hampton Inn & Suites Muncie earns frequent praise for clean, modern spaces, friendly staff, spacious rooms, and a convenient location, while recurring drawbacks include occasional housekeeping lapses, mixed breakfast quality, and sporadic maintenance or billing issues.

Renovation periods have led to temporary closures of the pool and fitness room, and some guests felt this was not clearly disclosed. Many found the accommodations comfortable and updated, though a few mentioned hard mattresses, weak shower pressure, or minor in room fixes needed. Expect a modern, convenient stay, and verify amenity availability and room preferences in advance.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed: during renovations the pool and fitness room were often closed, though at other times guests found the pool clean and warm. Construction was noted on site.

Related guest reviews

8

Ken

Feb 12, 2025

·

Stayed 4 nights

Ice machine on my floor broken Didn’t realize pool was closed for the month

8

Kent

Mar 25, 2023

·

Stayed 2 nights

Construction

4

Christopher

Jan 22, 2023

·

Stayed 1 night

Under construction and the pool is closed would have been nice to know before I booked the kids are very disappointed. Should post that the pool is closed

6

Brenda

Jan 21, 2023

·

Stayed 1 night

We paid extra for this hotel for indoor heated pool but it was being repaired. If we had known this we would have chosen another hotel that’s pool was operational. When traveling you need a mode of exercise. Work out room was shut down as well. Bedroom was nice, clean and comfortable. Most of the staff was friendly, only one was unprofessional.

8

James

Apr 9, 2025

·

Stayed 1 night

We traveled to Muncie to enroll my daughter at Ball State. The staff was very professional and kind. The pool was small, but very clean as was the fitness center. I didn't eat breakfast but my wife and daughter said it was good. We will definitely stay again while visiting my daughter at school.

4

Ruth

Jan 25, 2023

·

Stayed 1 night

THEY WERE UNDER GOING A LARGE RECONSTRUCTION, NOT NOTED ON WEBSITE, LAME

10

Vianna

Jun 10, 2024

·

Stayed 1 night

We just spent one night for a tournament so it was really a no-frills stay...but the front desk was friendly, the room was HUGE and really clean and the free breakfast had good options! Weusrd the pool which was clean, warm and wonderful. Overall quick but nice stay!

2

Emily

Mar 30, 2025

·

Stayed 1 night

I was very disappointed to find out that the pool was closed. This information was withheld until after we went through check in process. Swimming was the only reason we even booked a room for the night.

4

Chris

Jan 15, 2023

·

Stayed 1 night

The night we arrived there was no hot water. We were told it would be fixed by 9am the next day. The property was under renovation, so both the fitness room and pool out of service. There was no mention of the remodeling that was in progress and the rate was the highest in the area. The rooms were dated and in need of a renovation which had yet to be done. Why was this property rated high by Hotels.com?

4

Ellyssa

Jan 29, 2023

·

Stayed 1 night

Pool was closed. Hotel under reconstruction and did not make that known.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests highlight very clean rooms and common areas. A smaller number reported lapses such as hair on towels, dirty showers, odors, or pest and mold issues tied to maintenance.

Related guest reviews

6

Bridgette

Oct 6, 2025

·

Stayed 1 night

We weren't there long just a quick late night overnight, overall look well maintained. My biggest complaint is almost every towel or cloth we grabbed had a hair on it. The bed was extremely hard and uncomfortable, as well. When we woke up I noticed on the duvet between the sheets and the main cover there was a bright red smudge, it looked like lipstick... Gross. The room was spacious, but I definitely have concerns on the cleanliness standards.

10

Kimiko

Aug 24, 2025

·

Stayed 1 night

One night stay. The hotel is very clean and modern.

10

Megan

Oct 19, 2025

·

Stayed 1 night

Very quiet! Clean room and common areas. The Ball Jar decor was so cute!

10

Michele

Aug 12, 2024

·

Stayed 2 nights

The hotel was very clean. The staff was friendly and the free breakfast was awesome. I would definitely recommend this hotel.

10

Jennifer

Jul 25, 2024

·

Stayed 3 nights

Very clean and new hotel. Would def stay here again

8

Joyce

Mar 8, 2025

·

Stayed 1 night

The shower wasn't clean when we arrived

10

Heather

Nov 18, 2024

·

Stayed 1 night

Beautiful clean property, nice room.

10

Clayton

Nov 9, 2024

·

Stayed 1 night

Very clean and nice. Would stay again in the future.

8

Dion

Dec 23, 2025

·

Stayed 1 night

Clean room, nice staff!

4

Lindsay

Mar 21, 2023

·

Stayed 2 nights

This property was under maintenance and construction, but it was not disturbing to our stay. What was is the room we were given, which shouldn’t be given to anyone in its state. We killed several ants in one of our beds, the pipe would pull out of the wall about 6 inches whenever you would turn on the shower, the tub would not drain and fill it with water. When you showered, there was mold and peeling wallpaper in the bathroom, bathroom door will not stay open in would slowly come back open and hit you if you stood in front of the mirror for any amount of time, you could not shut the shower curtain, as the rod was falling out of the wall on both sides as well. We did not complain, as we were only there to sleep, but let the staff know upon check out about the situation. They wanted to discount or comp us for our stay due to the issues, but we’re told “nothing that we can do since you booked through a third-party“. We will definitely keep this in mind for future bookings

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious, updated, and comfortable with good layouts. Some guests noted hard mattresses, weak shower pressure, bathroom door or lighting issues, and occasional noise from exterior doors.

Related guest reviews

6

Jodiann

Apr 22, 2025

·

Stayed 1 night

No family rooms

10

Josh

May 14, 2024

·

Stayed 3 nights

The room was set up differently - like a small suite - but we really liked everything about it. Breakfast was fine for what it was. The only real negative was the water pressure in the shower which was really weak. Check in staff was fine but the person who was not helping us looked like he would rather be anywhere else. He just sat there. Maybe he was just having a bad day but he looked like they were all bad days. Perhaps customer service is not his calling? I was his age once. I get it. Still, overall a great experience because of the design and condition of the room. Very comfortable.

10

Jennifer

Sep 1, 2024

·

Stayed 1 night

Most comfortable hotel bed ever.

8

Amber

Jan 26, 2025

·

Stayed 2 nights

Beds are really hard.

2

Ryan

Apr 9, 2024

·

Stayed 1 night

The two queen room says it sleeps 5 (and we booked with 5 of us individually listed) but when we checked in there was not a reasonable way for 5 of us to sleep in there. The front desk staff said they couldn't put a rollaway in the room because it was a fire hazard. We didn't bring a blow up mattress, and there was no couch. I asked how they expected 5 people to sleep in the room and there was no real answer...I guess 3 people in a Queen size bed is their plan...Or maybe someone just sleeping on the floor? We ultimately had to check out about an hour after we checked in, were on the hook for the full payment, and had to drive back home to Kentucky. A disappointing situation.

10

Barbara

Oct 23, 2024

·

Stayed 2 nights

The overall rating is excellent. Lighting in bathrooms was excellent but in room lighting seemed inadequate. We actually turned on the TV to provide more light.

8

Sara

Dec 3, 2025

·

Stayed 2 nights

The king suite room was great - very spacious and comfortable bed

8

Perla

May 30, 2025

·

Stayed 1 night

It was clean and really sweet staff. Only issue bathroom door wouldn’t close.

10

Larry

Aug 17, 2025

·

Stayed 2 nights

Rooms have been nicely updated. Staff was very friendly. Breakfast was the usual affair. Area was clean and well stocked. My only complaint was cheap toilet paper and tissues.

2

jeff

Jul 17, 2023

·

Stayed 6 nights

Worst room possible. Next to an outside door that was slammed continuously and so loudly I could feel it. Construction on the door right across the hall at 10:00 pm. Unbelievable

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, professional, and helpful, with specific praise for front desk team members. However, some guests experienced billing or double charge problems, curt check in interactions, poor communication during incidents, or lower priority when booking via third parties.

Related guest reviews

10

Ellen

Mar 3, 2024

·

Stayed 2 nights

The staff, especially Tatum, were very helpful.

10

John

Sep 30, 2023

·

Stayed 3 nights

Great location and clean facilities! Every staff member I encountered was extremely friendly and helpful!

10

Carly

May 25, 2025

·

Stayed 1 night

Very welcoming and accommodating concierge. Everything very clean and orderly.

6

Niki

Nov 28, 2024

·

Stayed 4 nights

Staff was rude because I didn\'t use a hilton membership and because I booked with expedia and let me as such I was quote "lowest possible priority" for the room type I booked and the floor I requested.

10

Vianna

Jun 10, 2024

·

Stayed 1 night

We just spent one night for a tournament so it was really a no-frills stay...but the front desk was friendly, the room was HUGE and really clean and the free breakfast had good options! Weusrd the pool which was clean, warm and wonderful. Overall quick but nice stay!

10

Mary

Feb 26, 2025

·

Stayed 1 night

Awesome front desk staff!!

8

Kimberly

Jul 28, 2025

·

Stayed 3 nights

Our room wasn’t serviced the three nights we were there and when I called about it, they said they were sorry but they didn’t have anybody there that evening and we were checking out the next night anyways.i wasn’t happy about that but otherwise the property and staff were nice.

8

Dion

Dec 23, 2025

·

Stayed 1 night

Clean room, nice staff!

4

Jennifer

Aug 8, 2023

·

Stayed 1 night

When I walked up to the front desk and gave my name, I was told rather abruptly that they didn’t have a reservation for me. I double checked my reservation and let her know that I had made it through Expedia. It was still told there was no reservation for me. I then asked her to check the confirmation number and was told it probably wouldn’t be under that. Luckily she did find my reservation with the number. No apology or acknowledgment of her error.

2

Daniel

May 29, 2023

·

Stayed 1 night

I was double billed for my stay and was not refunded until a later date Was also locked out of the hotel when we arrived late due to a flat tire...was outside the lobby for 10 min until someone came to let us in

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Location is convenient for Ball State and near restaurants and shopping, with several guests finding it safe and easy to access. A few felt the immediate area looked a bit tired.

Related guest reviews

10

Mary

Mar 10, 2025

·

Stayed 1 night

Great location

10

Scott

May 26, 2025

·

Stayed 1 night

Close to Indy.

10

Paqueshia

May 14, 2024

·

Stayed 1 night

Beautiful property. Easy check in. Beautiful rooms. So conveniently placed near restaurants, bakery and shopping centers. From now on my go to when I visit family here.

10

Andrie

Dec 13, 2025

·

Stayed 1 night

Fast check in good location

10

Bradley

Apr 19, 2024

·

Stayed 1 night

Close to venue

10

Bree

Jul 10, 2023

·

Stayed 1 night

The staff was amazing. Very nice and welcoming. Room was clean and hotel was quiet and relaxing. Only draw back was the area seems older and need of repairs on otherbusinesses around and there is clearly construction happening to this property so not any fault just wasnt as appealing outside as inside. I am sure once construction is complete the outside feel will match the inside. Over all we had a great experience.

8

Laura

Apr 25, 2025

·

Stayed 1 night

Only descent property in Muncie, IN.

10

KayCee

May 27, 2025

·

Stayed 5 nights

I really enjoyed my stay here! The hotel was clean, modern, and felt brand new. The staff was friendly and helpful, making the experience even better. I appreciated the free breakfast each morning, and the location is in a nice part of town — safe and convenient. Highly recommend!

10

Melissa

Nov 5, 2023

·

Stayed 1 night

It was just a quick overnight stay. We were in town to attend a college preview day at Ball State University. Very conveniently located. Very clean, very friendly staff, good breakfast. Would definitely stay here again.

10

Charles

Dec 13, 2024

·

Stayed 2 nights

Great location lots around. Pet friendly. Quiet and clean.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is free and often described as good with decent variety and fresh items. Others found it mediocre or limited, with occasional quality issues.

Related guest reviews

8

J.

Nov 23, 2024

·

Stayed 1 night

We loved the room--spacious and clean. Finally, a good bathroom! The coffee was heavenly! The only thing that needs improving is the breakfast. No OJ, no eggs (just two hard boiled). No bacon. It felt really limited for the price of the hotel.

10

Kara

Jun 1, 2025

·

Stayed 2 nights

The hotel felt clean and fresh. The morning breakfast was delicious and looked fresh.

8

Xiomara

May 10, 2024

·

Stayed 2 nights

Clean and nice customer-service. The breakfast needs a lot of improvement, the fruit was almost passed. Very few options in general, coffee didn't taste fresh

10

Susan

Dec 23, 2024

·

Stayed 4 nights

The room was clean, quiet, comfortable, and spacious. The breakfast area was well stocked with a good variety of choices.

8

Annitta

Feb 1, 2024

·

Stayed 1 night

The sausage graby had a hair in it. I was the 3rd person to breakfast. The hair belonged to the kitchen staff. They dumped it immediately.

8

Brian

May 5, 2024

·

Stayed 1 night

Breakfast wasn’t very good. The usual powdered eggs but the ham was like hockey pucks over cooked dry and hard.

10

Stacey

Dec 1, 2024

·

Stayed 1 night

Hotel is clean and modern. Staff are friendly. Great breakfast too! This is where we plan to stay from now on when we travel to Muncie.

10

Chad

Jan 12, 2025

·

Stayed 1 night

Very good breakfast and very nice staff!

10

Joshua

Nov 2, 2024

·

Stayed 1 night

Love this place. Very clean, the staff is beyond nice and helpful, the suites are spacious enough. Nice shower. I brought a service animal and they were very nice about it, didnt grill me with questions or act rude about it. I've come here a couple times and both visits were great. One thing that could improve is the breakfast. Only so-so.

10

Jeffrey

Jun 10, 2025

·

Stayed 1 night

Beautiful, very clean and comfortable room. Dog friendly, decent breakfast (coffee better than most).

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$134
February	$135
March	$138
April	$142
May	$165
June	$146
July	$145
August	$143
September	$168
October	$164
November	$138
December	$127

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $200	17	18 $165	19 $160
20 $137	21 $147	22 $179	23 $195	24 $175	25 $197	26 $195
27 $124	28 $142	29 $145	30 $148

Su	Mo	Tu	We	Th	Fr	Sa
				1 $140	2 $162	3 $168
4 $122	5 $156	6 $159	7 $159	8 $155	9 $163	10 $164
11 $123	12 $156	13 $156	14 $159	15 $159	16 $168	17 $168
18 $146	19 $165	20 $169	21 $236	22 $256	23	24
25 $127	26 $156	27 $160	28 $159	29 $155	30 $163	31 $161

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

One King Studio Sofabed

Studio, Accessible

Studio, 1 King Bed (Peloton)

Studio, 1 King Bed, Accessible

Studio, 1 King Bed, Accessible (Hearing)

Room, 1 King Bed (Peloton)

Two Queen Beds, Accessible (Mobile Hearing Accessories)

One King Bed

Two Queen Beds

Suite, 1 King Bed

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn & Suites Muncie

Have a question?

Prices for upcoming dates