Name: Best Western Muncie
Address: 3011 West Bethel Avenue, Muncie, Indiana, United States of America, Muncie, Indiana, US
Price range: $90–$211 per night
Rating: 7.85

What guests think

Across recent stays at Best Western Muncie, guests often praise clean, comfortable rooms and friendly staff, while noting the property is older, with inconsistent breakfast quality, variable bed comfort, thin walls, and reliability issues with the pool and hot tub.

Many found the location convenient for Ball State University and nearby stores and restaurants. Service is frequently described as friendly and responsive, though occasional check-in delays, noise control problems, and reservation mishaps are reported. It suits short, practical stays, especially for visits to Ball State.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Indoor pool availability is inconsistent, and the hot tub is often out of order; several guests also found the pool cold. There is no elevator.

Related guest reviews

6

Jennifer

May 23, 2024

·

Stayed 1 night

The pool was not open, even after I called to confirm that it would be open. My son had stayed in the same hotel two months earlier and said that the pool wasn't open then either. Staffing issues?

8

Angela

Jan 20, 2024

·

Stayed 1 night

Hot tub didn’t work Breakfast food was almost all gone by the time we got down there

4

Luke

Jan 23, 2023

·

Stayed 2 nights

Pool was cold, hot tub empty. Bathrooms out of order. Ice maker didn't work. Juice machine out of order.

4

Lisa

Jun 27, 2025

·

Stayed 1 night

I paid 149.00 per night for this on hotels.com. The beds were quite small and the kind that has a metal base with a headboard that is attached to the wall, but not the bed. The room WAS very clean, but it was a cheap room for the price. There was no elevator, and I was traveling with another who can't climb stairs. Breakfast was ridiculous - very tiny and burnt up sausages, gelatinous gravy, obviously fake eggs, and a couple of yogurts in the fridge. I don't expect luxury for a continental breakfast but have attended many hotels with better quality. The staff were friendly, and the hotel was clean, but the quality for the price was ridiculous@

6

julie

Jul 31, 2023

·

Stayed 1 night

This hotel is ok for an overnight stay. Room was clean, bed comfortable, plenty of plugs. Nice shower head. Small tv, which we didn't even turn on. Nice pool, and it was quiet there. Hot tub was not working.

6

Rose

Mar 7, 2024

·

Stayed 3 nights

The hot tub was broken. :(

8

Chad

Apr 21, 2024

·

Stayed 1 night

Unfortunately the pool failed the DOH the morning of the day we stayed. We booked the hotel for the pool.

8

Denise

Jun 15, 2023

·

Stayed 2 nights

The rooms were clean. Be aware, no elevator.

8

Jeffrey

Aug 22, 2024

·

Stayed 14 nights

This is our go-to place to stay in Muncie. Service is always great, but hotel condition is starting to suffer. Although we didn't use the pool, it was only open for a few days at the start of our stay. It was closed for most of our stay which would have been very frustrating for families with children that were hoping to swim. Fresh towels were placed in our room each day, but the bedding was only replaced once during our two-week stay. The breakfast is good, but a little variety would have been nice. Overall, it's a safe, quiet location and we wouldn't hesitate to stay there again.

6

India

Mar 8, 2024

·

Stayed 2 nights

The only bad part is we had a Jacuzzi room with a balcony but the balcony was located above the inside pool area. It was noisy when people were in the pool at 8am in the damn morning.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many reviews note very clean rooms and public areas, but a few report stained bedding, pests, dirty showers, or unpleasant odors.

Related guest reviews

10

Edward

Nov 19, 2025

·

Stayed 3 nights

Just what we needed - clean room on ground floor with plenty of linen, working TV & AC/heat, friendly staff, good location. Thanks!

2

Jarvis

Jul 18, 2025

·

Stayed 3 nights

The whole property smells I think it’s best not to cook slop in the hotel the whole property smell like India and the plumbing is horrible the water from the toilet shouldn’t have a smell like that something is seriously wrong with the plumbing and price management cause this hotel should be a motel with a 50 dollar room fee place was tragic

10

MICHELLE

Oct 23, 2025

·

Stayed 1 night

Older hotel but extremely clean and felt safe and comfortable once in my room. The room was super clean and fast check in, will return.

10

Michael

Oct 28, 2024

·

Stayed 2 nights

Room was very clean and new. Only downside was the bathroom is a bit small, but for a short stay, that was no problem. Price was very good. Breakfast was good.

8

Gregory

May 9, 2025

·

Stayed 1 night

The outside of the building looks old and a little tired, but they did a good job remodeling the rooms . It was a clean and modern room and everything worked fine.

2

Angelica

Jan 8, 2024

·

Stayed 2 nights

This hotel looked nothing like the pictures online! Pool was cold, hot tub was down and extremely filthy, breakfast was HORRIBLE!!! Dirty showers, building was cold.

10

Tracy

Apr 21, 2024

·

Stayed 1 night

Very clean and easy to find

10

Cathy

Aug 29, 2024

·

Stayed 1 night

I know that this was an older property, but everything was very clean and people were so nice. The check in process was great and the bed was comfy. So happy to have a great stay for an affordable price.

4

Garry

Jun 28, 2025

·

Stayed 1 night

We found teeny tiny small black mites in the sink and around the jetted tub. Not sure what they were but I do not think they were bed bugs.

4

Mike

May 15, 2025

·

Stayed 1 night

My bed sheets hadnt been changed i had blood stains on the right side of the bed to prove they wasnt. I took photos of the stsins i even got the stay insurance so i feel i should be reimbursed

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are basic with some updates; comfort varies, with reports of thin walls, small or aging fixtures (tight bathrooms, small TVs, sink outside), inconsistent mattresses, noisy or slow-cooling AC, and occasional TV or Wi‑Fi issues.

Related guest reviews

6

victoria

Jun 30, 2025

·

Stayed 1 night

Barely above decent considering the price point. Breakfast is not great, beds were horrible, and bathrooms are very tight. Overall it’s very dated, but extremely close to Ball State University. Plus side it doesn’t have carpet, has small clean fridge, clean microwave, and decent tv channels.

8

Lynn

Jun 23, 2023

·

Stayed 1 night

Our room a/c was very noisy and did not seem to cool very well.

6

Kimberly

Jun 28, 2025

·

Stayed 4 nights

Internet access was unusable most of the time. AC was off when we arrived, it was 90+ degrees outside and it took our room over 8 hours to cool.

2

Ryan

Jan 1, 2025

·

Stayed 1 night

Biggest complaint is the fact that this is the first time i have ever had to stay at a hotel with a broken tv. None of the channels worked, just said no service. Called front desk and someone came up and looked at it to just to say they didnt know what was wrong. Did not offer to move our room or any compensation for the inconvenience. On top of that, the overall hotel was not very clean or well kept. The beds were small and very uncomfortable. I would never recommend this hotel to anybody.

6

Scott

Jun 18, 2025

·

Stayed 1 night

The mattress in Rm 233 needs to be replaced

4

Brandon

Jan 18, 2025

·

Stayed 1 night

The TV didnt work. You couls turn it in by no channel would load. It was late so we just went to bed but thats unacceptable. It seems there was a remote missing. Tv was also like 24 inches and awful had we gotten channels to load. They also ended the breakfast early and gave my girfla hard time wven getting coffee after their early close time

8

Laura

Apr 26, 2025

·

Stayed 1 night

Two complaints. We got there prior to the 3 o'clock check but could not check in. That was ok. When we were able to check in our room was not ready. Was told 10 minutes. Ok no problem. 30 minutes later we were able to go to room. Very nice room. 2nd the air conditioner was very noisy. Every thing else was great

6

Lucia

May 12, 2025

·

Stayed 2 nights

The customer service was great and very friendly. The bathroom was too small and the sink isn't inside the bathroom. The room was spacious. And the beds were comfortable. However the free breakfast wasn't very poor. Happy with the price, especially since others are higher.

6

Keith

Oct 18, 2024

·

Stayed 1 night

The bed had a dip to the middle and wasnt to comfortable for a suite.

6

Brennan

Nov 4, 2024

·

Stayed 1 night

Walls, doors, and ceilings are paper thin

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly and helpful, with some issues addressed promptly; however, some guests experienced check-in delays, lost reservations, missed wake-up calls, and inconsistent handling of noise or policy concerns.

Related guest reviews

2

Kelli

Jun 24, 2024

·

Stayed 4 nights

The owner is very rude. He his disrespectful to women and children. Our toilet got clogged and we had to plunge it ourselves. I do not recommend this hotel to anyone.

6

William

Jul 14, 2024

·

Stayed 2 nights

Service at front desk did not do the wake up call

2

Rebecca

Feb 2, 2025

·

Stayed 1 night

We arrived after a volleyball tournament around 10pm to check in and shower and go to bed. After check in we were going upstairs, the outside door in the back was propped open and people were coming and going from there to a party. We got up stairs were multiple rooms had large amount of guests staying and smoking weed. The smell was coming into our room. We decided to pack up and ask for a refund. The front desk manager was very nice and said we was going to deal with the party but after our worries he offered a full refund. Thankful for the front desk manager for understanding we had 13yr old girls that didn’t need to be trying to fall asleep to loud and smelly party before having to get up and play the next morning.

10

Brenda

Sep 9, 2025

·

Stayed 2 nights

Everyone was very helpful and friendly. Thank you all.

4

Edward

Sep 16, 2023

·

Stayed 1 night

They lost my Expedia reservation after sending me a message weeks ago that everything was ok. The checking took 40 minutes.

10

Penny

Dec 22, 2024

·

Stayed 1 night

On check in the concierge was very friendly and personable. Once in our room we were aware that one of the fire detectors was chirping- low battery. We called the desk and within 20 minutes we had a response. All resolved. Slept soundly throughout the night.

10

Kimberly

May 4, 2025

·

Stayed 2 nights

Staff was very welcoming and friendly.

4

ann

Oct 26, 2023

·

Stayed 1 night

The only problem I had was that I wanted to change my date and the manager on duty said he couldn't authorize the change without even looking to see and let us know that the hotel was already booked for the change I wanted to make. This just caused a pain in the ass that didn't need to happen if he would've checked to see that the hotel was already booked for the changed date that I wanted to make. Instead he caused a lot of time and energy by Expedia and myself with phones calls back and forth but if he would've just looked and told me the hotel was already booked none of that time would have had to been taken to try to get a change approved when it couldn't be changed in the first place because the hotel was booked. UGH! AAR!

8

Laura

Apr 26, 2025

·

Stayed 1 night

Two complaints. We got there prior to the 3 o'clock check but could not check in. That was ok. When we were able to check in our room was not ready. Was told 10 minutes. Ok no problem. 30 minutes later we were able to go to room. Very nice room. 2nd the air conditioner was very noisy. Every thing else was great

10

Jason

Nov 6, 2024

·

Stayed 1 night

Very nice staff. Easy check in.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Consistently praised for proximity to Ball State University and convenient access to shopping and dining; several note a generally quiet, safe area.

Related guest reviews

10

Myra Shannon

Jun 6, 2025

·

Stayed 3 nights

Clean and safe area. Close to Walmart.

8

Patricia

Sep 19, 2025

·

Stayed 1 night

Perfect location for Ball state activities

8

Garry

Jun 29, 2024

·

Stayed 1 night

Clean and a good value, close to where we needed to visit.

10

Stefanie

Jun 11, 2025

·

Stayed 1 night

The place was clean and close to ball state university

8

Carl

Feb 16, 2023

·

Stayed 1 night

Close to everything.

8

Shelly

Jul 5, 2024

·

Stayed 2 nights

Nice, quiet mom and pop type hotel. Perfect for a quick trip to town.

8

Mathew

Sep 1, 2023

·

Stayed 5 nights

Great staff. Good location, good value.

10

Kim

Sep 17, 2023

·

Stayed 1 night

The best option for a hotel near BSU campus!

10

Mary Jo

Apr 21, 2023

·

Stayed 1 night

Quiet and clean. Small TV but all else was great. Nice staff. Safe and close to shopping and places to eat.

8

Tara

Jun 29, 2024

·

Stayed 1 night

Great property and great location to access Ball State University Football stadium. Place was clean, staff very helpful.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is inconsistent: multiple guests mention limited selection, cold or poor-quality items, and food not being replenished, while others found it acceptable or good and complimented the coffee.

Related guest reviews

8

Brenda

Sep 5, 2025

·

Stayed 1 night

It was ok certainly quiet. The only downfall was breakfast the coffee. It was cold and cold.

6

victoria

Jun 30, 2025

·

Stayed 1 night

Barely above decent considering the price point. Breakfast is not great, beds were horrible, and bathrooms are very tight. Overall it’s very dated, but extremely close to Ball State University. Plus side it doesn’t have carpet, has small clean fridge, clean microwave, and decent tv channels.

8

Jeffrey

Jul 12, 2025

·

Stayed 8 nights

Property was good, but breakfast was inconsistent. During 8 day stay, eggs and sausage were plentiful and fresh each morning at the start of our stay. However, with each passing day, the quantity diminished and it was obvious that what was available was reheated from the previous day. By day 8, the only eggs that were available were the four dried out patties from the day before. Lots of room for improvement there. Room was clean and refreshed each day. Refrigerator wasn’t working upon arrival, but was replaced promptly. Glass shelf in the bathroom (room 114) needs to be tightened. The shelf is sagging to the point where items slide off into the sink. The shower water valve also needs to be resealed. The shower drips constantly.

4

FRANCO

Jul 14, 2025

·

Stayed 3 nights

The hotel's service was very poor. Breakfast was not replenished. The room was clean, but everything was very simple, the bare minimum. The facilities worked.

8

Janice

Sep 20, 2024

·

Stayed 3 nights

Only issues was the breakfast. We stayed for three days and it was the same breakfast each morning and not enough.

4

Lisa

Jun 27, 2025

·

Stayed 1 night

I paid 149.00 per night for this on hotels.com. The beds were quite small and the kind that has a metal base with a headboard that is attached to the wall, but not the bed. The room WAS very clean, but it was a cheap room for the price. There was no elevator, and I was traveling with another who can't climb stairs. Breakfast was ridiculous - very tiny and burnt up sausages, gelatinous gravy, obviously fake eggs, and a couple of yogurts in the fridge. I don't expect luxury for a continental breakfast but have attended many hotels with better quality. The staff were friendly, and the hotel was clean, but the quality for the price was ridiculous@

10

Michael

Oct 28, 2024

·

Stayed 2 nights

Room was very clean and new. Only downside was the bathroom is a bit small, but for a short stay, that was no problem. Price was very good. Breakfast was good.

8

Debra

Feb 6, 2025

·

Stayed 1 night

The breakfast was cold, Coffee was good

10

Sherri

Sep 24, 2024

·

Stayed 1 night

Perfect for its price. Large breakfast buffet with hot items also. Nice place to relax and get delivery from a restaurant.

4

kendrietta

Apr 12, 2025

·

Stayed 2 nights

Breakfast wasn't continental

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$90
February	$93
March	$96
April	$100
May	$117
June	$109
July	$120
August	$115
September	$112
October	$108
November	$99
December	$89

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $102	15 $103	16 $120	17 $113	18 $126	19 $129
20 $90	21 $99	22 $100	23 $104	24 $110	25 $150	26 $143
27 $91	28 $101	29 $98	30 $107

Su	Mo	Tu	We	Th	Fr	Sa
				1 $109	2 $115	3 $111
4 $92	5 $98	6 $98	7 $98	8 $99	9 $124	10 $123
11 $96	12 $96	13 $98	14 $98	15 $108	16 $125	17 $130
18 $98	19 $99	20 $96	21 $103	22 $112	23 $172	24 $211
25 $99	26 $96	27 $99	28 $99	29 $96	30 $120	31 $121

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Jetted Tub (With Sofabed)

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Walk-In Shower)

Suite, 1 King Bed, Jetted Tub

Standard Room, 2 Double Beds, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Refrigerator & Microwave

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

FAQs about Best Western Muncie

Have a question?

Prices for upcoming dates