Is parking available at the hotel?

Parking is available at the hotel. It is on-site and may be subject to fees. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7 AM to 10 AM for a fee of approximately EUR 14 per person.

Does the hotel allow pets?

The hotel allows pets with a fee of EUR 30 per pet, per night. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 2:00 PM, and check-out is until 12:00 PM. Early check-in is available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The hotel has limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas.

What is the hotel's location in relation to key landmarks?

The hotel is centrally located in Casablanca, within a 10-minute walk of United Nations Square and Central Market of Casablanca. It is 0.9 mi (1.5 km) from Place Mohammed V and 1.8 mi (2.9 km) from Hassan II Mosque.

What are the policies for guests staying with children?

Children are allowed at the hotel, and there is no minimum age for children to stay for free.

Novotel Casablanca City Center Hotel Accommodation

Average nightly price at Novotel Casablanca City Center by month, last 12 months (USD)
Month	Average price
January	US$108
February	US$86
March	US$79
April	US$84
May	US$81
June	US$78
July	US$64
August	US$64
September	US$76
October	US$80
November	US$100
December	US$121

What guests think

Across recent reviews, guests describe Novotel Casablanca City Center as centrally located near Casa Port and key sights, with generally friendly staff, but note dated rooms with weak air conditioning, maintenance issues, and mixed cleanliness and breakfast experiences.

Several travellers also faced elevator waits or outages and mentioned limited or unavailable guest parking, while fitness facilities drew modest feedback. Service is often welcoming yet uneven, with reports of slow check in and inconsistent follow up on room problems. Overall, expect a convenient base best suited to short stays where location matters more than polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests reported elevator waits or outages and, in some stays, limited or no guest parking. A few mentioned basic fitness facilities.

Related guest reviews

6

Roberto

1 Nov 2025

·

Stayed 4 nights

Camera molto basic anche se pulita biancheria del letto da rivedere , asciugamani orrendi cuscini orrendi pur essendo al primo piano obbligatorio ascensore che chiaramente ha attesae eterne

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8

Michael

22 Feb 2024

·

Stayed 2 nights

Hotellet er glimrende. Personale er meget venligt. Morgenmad er kedelig og fitness faciliteterne er begrænsede. Men alt i alt udmærket.

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10

MASSMO

10 Oct 2025

·

Stayed 4 nights

Posto centrale e molto ben tenuto...problemi con gli ascensori dove si passa molto tempo ad attenderli per salire o scendere dai piani

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10

carmen

26 Apr 2024

·

Stayed 1 night

Very convenient location just in front of Casa Port train station, if coming from airport.the commute is very easy. Building is well maintained, with spacious and comfortable rooms. Many elevators available minimize waiting time to get upper floors. Many atracciones are at a walkable distance, the furthest maybe is the Main Mosque, we took a petit taxi( red ones) and get there for 2 dolars) then walked back and visiting the different atracciones.

4

Michael

21 Jun 2024

·

Stayed 2 nights

Total disappointment! The room was adequate, the air conditioner was insufficient, the room smelled of cigarettes. When I asked the front desk, I was told nothing could be done. With regards to the air conditioner, I contacted the front desk multiple times for a technician and no one arrived. On another note, the hotel has suddenly decided that it no longer provides parking for the guests. That change was a surprise, and unnecessary. All of the space in front of the hotel it is available for guests, was used by either friends of the security guards, folks with money, or people parking from the neighborhood, trying to get to the Medina. Instead of helping by keeping the space reserved for guests, they just say not my problem. Again, this was a change from previous stays.

8

Keith

12 Feb 2023

·

Stayed 5 nights

A very nice sand contemporary hotel, close to the old medina in Casablanca, and handy to the central area. The staff were lovely, and accommodating even with my poor French. It was clean, and the food was fresh. The workout area had a variety of machines to use, as well. One knock was that only two of the three elevators worked the entire 5 days I was there, and it was down to one elevator for part of the time. I would definitely stay here again.

8

kamal

23 Aug 2024

·

Stayed 2 nights

Tres bon service du personnel Taxi au pied de l'hôtel Malheureusement pas de parking privé ni piscine Impossible de publier les photos

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8

Omar Marcial

31 Dec 2022

·

Stayed 3 nights

Located close to businesses an train station. Huge lobby and good breakfast

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Cleanliness

Some guests praised very clean rooms, while others noted musty odors, stained or worn linens, and occasional maintenance-related grime.

Related guest reviews

4

Abdulaziz

8 Nov 2025

·

Stayed 2 nights

My experience was for two nights, and it didn't live up to the standards of a 4-star hotel. The hotel is dilapidated, and the furniture is dirty and stained. The breakfast was very simple not tasty at all. The staff was excellent, except one! The hotel entrance is extremely chaotic due to the heavy traffic! They allowed me to check in early.

10

YACINE

26 Jan 2026

·

Stayed 2 nights

Le personnel était adorable, chambre propre

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10

george

27 Feb 2025

·

Stayed 1 night

床很舒適，房間乾淨。

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2

Sajeda

29 Oct 2024

·

Stayed 1 night

This hotel needs a major renovation, absolutely disappointing. dirty couches, dirty carpet and nothing was good about the rooms. I stayed in Sydney in Novotel and expected the same results. Only the breakfast was excellent.

10

Marie-Claude

28 May 2023

·

Stayed 1 night

Le personnel était très courtois et avenant! La chambre était simple mais d’une propreté irréprochable.

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6

Agnes

29 May 2025

·

Stayed 1 night

Front deck staff is nice; but housekeeping needs improvement.

4

Andrea

13 Nov 2024

·

Stayed 1 night

It was a challenge to sleep in the room given the musky/mildew smell. The wall I slept next to had water damage. My sheets had step marks on it. It was difficult to sleep in. The location was spectacular as it was across the street from Casa Port.

2

TARNYA

13 Sept 2025

·

Stayed 1 night

To start with the room had a musty smell like an old train carriage. There were two paper cups to use for drinks not suitable to reuse and useless. No milk for hot drinks. The bottom sheet didnt reach end of matress nor was it tucked in. The bed was solid and the pillows in the pillow cases literally in two pieces. My husband got an electric shock off the lamp.

10

RAFAEL

10 Feb 2026

·

Stayed 4 nights

Excelente hotel, equipe muito atenciosa e quarto espaçoso e muito limpo.

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4

Daniele

15 Feb 2024

·

Stayed 3 nights

Hotel needs certainly renovation. Furnitures are worn out, room was smelly and no cold airco available despite 30 degrees outside. Not a good stay

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AI-generated summary based on recent guest reviews

Rooms

Rooms are basic to dated, with many reports of weak or nonfunctioning air conditioning and worn furnishings; amenities can be sparse (paper cups, few outlets). Some guests appreciated larger rooms or city or mosque views.

Related guest reviews

2

Liwaa

9 Jul 2023

·

Stayed 4 nights

Finns luftkonditionering men mycket varmt rummet jag bytte 3 rummet samma men mycket trevligt personal

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2

MARISSA

1 Jan 2022

·

Stayed 2 nights

The hotel description states free wifi included. The wifi never worked. We let the front desk person know and he said he would advise the tech department about our issue. Nothing was ever done and they never followed up with us. I don’t understand how this is a 4 star Novotel. We never encountered this before in a Novotel. The room is very run down. The bathroom door doesn’t close. The ac doesn’t work. There was only one outlet by the beds. The water in the shower is barely warm.

8

Marcel

2 Dec 2025

·

Stayed 1 night

O hotel é muito modernos e aconchegante. O quarto é muito bom também. Ponto negativo: apesar de haver o dispositivo de controle de ar condicionado acoplado à parede, não funciona e o quarto fica muito quente.

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8

Afan

27 Jul 2025

·

Stayed 2 nights

Nice sea view from room, in a safe area with other hotels, next to transportation hub

4

Jigar

24 Sept 2024

·

Stayed 1 night

Rooms were outdated. Small pillows. AC not working

8

Jean francois

26 Feb 2023

·

Stayed 2 nights

Tres bon service mais vieux et tres brutant

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8

Nobuhiko

12 Oct 2024

·

Stayed 1 night

バルコニーはなかったが、モスク側の部屋は見晴らしが良好でした。

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6

Hubert

20 Sept 2025

·

Stayed 3 nights

The aircondition does not work properly; its by far too hot and they switch it off during the night. I weat a lot and couldnt sleep. I changed the room, but nothing changed. There is not one single glas on the room. The fridge doesnt work properly. And many more things.

10

RAFAEL

10 Feb 2026

·

Stayed 4 nights

Excelente hotel, equipe muito atenciosa e quarto espaçoso e muito limpo.

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10

Kathy

18 Sept 2023

·

Stayed 1 night

The bed and pillow were wonderful!

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Service

Staff are often friendly and helpful, but service can be uneven, with slow check in, occasional rudeness, and limited follow up on issues.

Related guest reviews

10

YACINE

26 Jan 2026

·

Stayed 2 nights

Le personnel était adorable, chambre propre

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8

jophen

22 Oct 2025

·

Stayed 4 nights

A good hotel and overall very pleasant. Some receptionists could use a bit more of customer service. Some of the words they choose comes out quite rude, but it could also be due to the language barrier.

10

louise

24 Jun 2023

·

Stayed 1 night

Great staff! So friendly! Air conditioner not so good but other wise it was fine. Close to train station and mosque. Perfect For a night or two. Great breakfast!

10

Ismara

6 May 2024

·

Stayed 3 nights

Great place to stay, convenient location, train station is walking distance, shops and shopping are walking distance, the staff is very friendly and helpful

4

Gregory

12 Oct 2025

·

Stayed 1 night

Waiting 45 minutes to get checked into my room is unacceptable.

10

Tina Travaglini

18 Mar 2025

·

Stayed 3 nights

Friendly staff, restaurant was excellent. We felt comfortable and at home. Wanted to say thank you to them all for their warm welcome and help they provided

2

Susan

26 Feb 2025

·

Stayed 6 nights

Flight got canceled due to weather conditions causing us to miss our connecting flights and the lack of compassion and the unprofessionalism from this establishment was horrible. They respond online like they are trying to help but it’s automated and they don’t care. Called long distance and they put me on hold then hung up the phone, when I tried calling back, they kept hanging up the phone on me. I will never use this hotel nor recommend. Based on other reviews I can see I’m not the only one. Disappointing! Hope this isn’t a reflection of what tourism is like.

4

MATTEO

2 Jun 2025

·

Stayed 1 night

Purtroppo non posso dire di avere avuto una bella esperienza. Nonostante la stanza fosse prepagata per intero mi hanno richiesto di pagare circa 100 euro per eventuali extra con carta di credito. Questo deposto non era assolutamente dovuto e ho dovuto protestare duramente per ottenere l'annullamento della transazione. Il problema era circoscritto ad un solo addetto alla reception che si è comportato in modo non opportuno; per fortuna gli altri addetti alla reception si sono dimostrati molto collaborativi e si sono attivi per rimediare al maltolto. Resta il fatto che non ci aspetta un trattamento simile da un hotel di questa categoria. Però devo riconoscere che è stato riconosciuto l'errore e mi è stato offerto un late checkout

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10

Ali

24 Jun 2023

·

Stayed 1 night

It’s Just 4 minutes walk from Casa Port railway station ..staff are helpful and friendly.. it’s better to get your breakfast early rather than keep it to the last hour ( they start to clean the break fast area between 10:30 to 11:00)

8

Marta

10 Feb 2026

·

Stayed 3 nights

The breakfast room was too small for so many people and on one of the days there wasn't any cups or plates available at 7.30am. Only two coffee machines available for such a big hotel is also quite disappointing as the line for coffee would be long. But apart from that, great hotel and staff!

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Location

Widely praised as central and convenient—across from Casa Port and near the Medina and sights—making airport and city transfers easy. Some found the immediate area busy with traffic.

Related guest reviews

10

Ismara

6 May 2024

·

Stayed 3 nights

Great place to stay, convenient location, train station is walking distance, shops and shopping are walking distance, the staff is very friendly and helpful

10

carmen

26 Apr 2024

·

Stayed 1 night

Very convenient location just in front of Casa Port train station, if coming from airport.the commute is very easy. Building is well maintained, with spacious and comfortable rooms. Many elevators available minimize waiting time to get upper floors. Many atracciones are at a walkable distance, the furthest maybe is the Main Mosque, we took a petit taxi( red ones) and get there for 2 dolars) then walked back and visiting the different atracciones.

10

Viatcheslav

17 Jan 2025

·

Stayed 1 night

Very good location and attentive stuff.

10

Andre

2 Jul 2025

·

Stayed 1 night

O melhor no hotel é a localização. Perto dos principais pontos turísticos. Bom café da manhã. Quarto confortável e bom atendimento da recepção.

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8

Samir

17 Aug 2024

·

Stayed 1 night

L'hôtel est bien situé, la station de transport est à 200 m et il ya de nombreux restaurant à proximité

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10

Adnan

1 Apr 2025

·

Stayed 1 night

I loved the stay it was clean and close to all attractions.

8

Afan

27 Jul 2025

·

Stayed 2 nights

Nice sea view from room, in a safe area with other hotels, next to transportation hub

4

Andrea

13 Nov 2024

·

Stayed 1 night

It was a challenge to sleep in the room given the musky/mildew smell. The wall I slept next to had water damage. My sheets had step marks on it. It was difficult to sleep in. The location was spectacular as it was across the street from Casa Port.

10

Alfonso

7 Mar 2023

·

Stayed 2 nights

Bien situado con buenas conexiones y cerca de restaurantes y un Bazar.

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8

Omar Marcial

31 Dec 2022

·

Stayed 3 nights

Located close to businesses an train station. Huge lobby and good breakfast

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Dining

Breakfast feedback is mixed: some enjoyed a generous, tasty spread, while others found it limited, crowded, and short on coffee machines or seating. Overall dining quality ranges from average to good.

Related guest reviews

4

Abdulaziz

8 Nov 2025

·

Stayed 2 nights

My experience was for two nights, and it didn't live up to the standards of a 4-star hotel. The hotel is dilapidated, and the furniture is dirty and stained. The breakfast was very simple not tasty at all. The staff was excellent, except one! The hotel entrance is extremely chaotic due to the heavy traffic! They allowed me to check in early.

8

Michael

22 Feb 2024

·

Stayed 2 nights

Hotellet er glimrende. Personale er meget venligt. Morgenmad er kedelig og fitness faciliteterne er begrænsede. Men alt i alt udmærket.

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10

Paul

6 Dec 2024

·

Stayed 1 night

Abundant breakfast buffet, sage and clean facility, very helpful staff, great location next to Medina and train station

10

Tina Travaglini

18 Mar 2025

·

Stayed 3 nights

Friendly staff, restaurant was excellent. We felt comfortable and at home. Wanted to say thank you to them all for their warm welcome and help they provided

2

Fabrice

11 Apr 2025

·

Stayed 2 nights

Literie horrible petit déjeuner encombré on attend debout pour obtenir une place dans un coin si vous arrivez trop tard c'est à dire vers 9h il n'y aura plus rien enfin impossible de se garer dans les environs

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10

Lava

4 Sept 2024

·

Stayed 1 night

Good service good breakfast

10

Andre

2 Jul 2025

·

Stayed 1 night

O melhor no hotel é a localização. Perto dos principais pontos turísticos. Bom café da manhã. Quarto confortável e bom atendimento da recepção.

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8

BASSIROU

25 Oct 2023

·

Stayed 12 nights

Etablissement bien situé géographiquement car proche des centres d'intérêt de Casa (Centres commerciaux, la médina, la corniche, la gare du port, etc. Toutefois, petit déjeuner pas trop diversifié.

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8

Marta

10 Feb 2026

·

Stayed 3 nights

The breakfast room was too small for so many people and on one of the days there wasn't any cups or plates available at 7.30am. Only two coffee machines available for such a big hotel is also quite disappointing as the line for coffee would be long. But apart from that, great hotel and staff!

10

Mayukh

1 Jan 2025

·

Stayed 1 night

Lovely staff, good clean rooms however the linen was a bit stained. Breakfast had a variety. Great location. Thanks for tge lovely stay.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11 $150	12 $99	13 $93	14 $71
15 $68	16 $79	17 $85	18 $87	19 $86	20 $78	21 $72
22 $72	23 $80	24 $86	25 $85	26 $81	27 $74	28 $68
29 $68	30 $76

Su	Mo	Tu	We	Th	Fr	Sa
		1 $81	2 $82	3 $81	4 $73	5 $68
6 $81	7 $117	8 $106	9 $118	10 $81	11 $74	12 $64
13 $68	14 $75	15 $81	16 $83	17 $81	18 $68	19 $66
20 $69	21 $64	22 $68	23 $66	24 $68	25 $70	26 $66
27 $68	28 $68	29 $68	30 $75	31 $76

Novotel Casablanca City Center

Prices for Novotel Casablanca City Center

Monthly average prices

About this property

Location

Room options

Standard Room, 1 Queen Bed with Sofa Bed

Superior Room, 1 Queen Bed with Sofa Bed

Junior Suite, 1 King Bed with Sofa Bed

Standard Twin Room, Multiple Beds

Guest reviews of Novotel Casablanca City Center

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Novotel Casablanca City Center

Prices for upcoming dates