Sofitel Marrakech Palais Impérial & Spa
From
US$344
/ night
Select dates to see prices and availability
From
US$344
/ night
About this property
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, 2 hot tubs, and a nightclub. This Art Deco hotel also feature...
Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, 2 hot tubs, and a nightclub. This Art Deco hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can get around on the shuttle (surcharge), which operates within 10 km.
Business amenities
Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Marrakech? This hotel has 549 square feet (51 square meters) of space consisting of conference space and 6 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Dining
Grab a bite at Le Jardin, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Rooms
Make yourself at home in one of the 157 guestrooms featuring minibars and DVD players. Your pillowtop bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and LCD televisions are provided for your entertainment. Bathrooms have designer toiletries and hair dryers.
Location
Centrally located in Marrakech, Sofitel Marrakech Palais Imperial & Spa is within a 15-minute walk of Koutoubia Mosque and Menara Mall. This family-friendly hotel is 0.9 mi (1.4 km) from Jemaa el-Fnaa and 1.2 mi (1.9 km) from Dar el Bacha Palace.
What's nearby
Bab El Djedid(0.1 Miles)
Le Grand Casino de La Mamounia(0.2 Miles)
Cyber Park(0.3 Miles)
Casino de Marrakech(0.4 Miles)
Koutoubia Mosque(0.5 Miles)
Artisanal Craft Center Marrakech(0.6 Miles)
Avenue Mohamed VI(0.6 Miles)
Menara Mall(0.7 Miles)
Dar el Bacha Palace(0.8 Miles)
Jemaa el-Fnaa(0.8 Miles)
Bab Agnaou(0.9 Miles)
Les Bains de Marrakech(0.9 Miles)
Place du 16 November(0.9 Miles)
Place of Youth(0.9 Miles)
Royal Tennis Harti(0.9 Miles)
The preferred airport for Sofitel Marrakech Palais Imperial & Spa is Menara Airport (RAK)(3 Miles)
Parking
Restaurant
Swimming pool
Business centre
Room service
Valet parking
Location
Rue Haroun Errachid - Quartier Hivernage, Marrakech, Morocco
Bab El Djedid (0.1 Miles)
Le Grand Casino de La Mamounia (0.2 Miles)
Cyber Park (0.3 Miles)
Casino de Marrakech (0.4 Miles)
Koutoubia Mosque (0.5 Miles)
Artisanal Craft Center Marrakech (0.6 Miles)
Room options
9
Junior Suite, 1 King Bed, Terrace (Contemporary )
Room details
1 Extra-Large Double Bed
Sleeps 2
463 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)
8
Junior Suite, 1 King Bed (Hivernage View)
Room details
1 Extra-Large Double Bed
Sleeps 2
603 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)
13
Junior Suite, 1 King Bed (Contemporary)
Room details
1 Extra-Large Double Bed
Sleeps 2
463 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)
6
Superior Room, 1 King Or Twin Bed, City Or Hivernage Side, Balcony
Room details
1 Extra-Large Double Bed
2 Single Beds
Sleeps 2
323 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)
7
Deluxe Room, 2 Twin Beds, Balcony (Garden Side)
Room details
2 Single Beds
Sleeps 2
323 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)
6
Junior Suite, 1 King Bed (Atlas)
Room details
1 Extra-Large Double Bed
Sleeps 2
534 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)
15
Suite, 1 King Bed, Balcony, Pool View (Prestige Agdal Or Atlas View)
Room details
1 Extra-Large Double Bed
Sleeps 2
463 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)
12
Presidential Suite, 2 Bedrooms, Terrace
Room details
2 Extra-Large Double Beds
Sleeps 4
1921 ft²
BalconySeparate Dining AreaAir ConditioningHeatingWi-Fi (Free)
12
Penthouse, Multiple Beds, Terrace (Koutoubia View)
Room details
2 Extra-Large Double Beds
Sleeps 4
2239 ft²
BalconySeparate Dining AreaAir ConditioningHeatingWi-Fi (Free)
10
Deluxe Room, 1 King Bed, Balcony (Contemporary)
Room details
1 Extra-Large Double Bed
Sleeps 2
431 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)
8
Suite, 2 Double Beds, Balcony (Pool Or Atlas View)
Room details
2 Double Beds
Sleeps 4
463 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)
12
Superior Suite, 1 King Bed (Prestige)
Room details
1 Extra-Large Double Bed
Sleeps 2
890 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)
15
Classic Room, 1 King Bed, Balcony (Contemporary)
Room details
1 Extra-Large Double Bed
Sleeps 2
355 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)
Guest reviews of Sofitel Marrakech Palais Impérial & Spa
8.1
Very good
Based on 827 verified reviews
Who stays here?
Business
10%
Couple
40%
Family
23%
Group
21%
Solo
3%
What guests think
AI-generated summary based on recent guest reviews
At Sofitel Marrakech Palais Impérial & Spa, guests consistently praise the beautiful grounds, impressive pools, and central location, while feedback on service, room upkeep, and policies varies widely, creating a mixed experience that depends heavily on expectations and room placement.
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What guests think
At Sofitel Marrakech Palais Impérial & Spa, guests consistently praise the beautiful grounds, impressive pools, and central location, while feedback on service, room upkeep, and policies varies widely, creating a mixed experience that depends heavily on expectations and room placement.
Breakfast stands out, and many guests find staff welcoming and helpful. Common frustrations include slow or disorganized check-in, noise from nearby nightlife, and strict or confusing policies on pool access and outside food or beverages. Expect polished facilities and a central base, but service consistency and room assignment can shape your stay.
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AI-generated summary based on recent guest reviews
Facilities
Guests consistently praise the pools, gardens, and overall facilities. Some mention restricted access to the smaller heated pool and mixed experiences with the spa and on-site nightlife.
Related guest reviews
6
Neil
10 Oct 2024
·
Stayed 5 nights
The hotel was well positioned and had a lovely garden and pool area. We had a junior suite which was very comfortable with balcony and good view. For a hotel of its status and daily charges, we were however, very disappointed with the limited restaurant choices. The pool bar/ restaurant was fine but the dinner options were very limited. We also did not like the digital menus which were difficult to load and use. We arrived from the airport at around 10.30am on the 5th October but were not able to access our room until 3pm. There was no apology offered or any attempt made to make us feel at home. I consider that this attitude was not in keeping with the perceived services offered by a 5 star hotel. The restaurant and bar service on the other hand was generally very good. In summary if asked, I could not recommend the hotel to any of my friends and would not choose to stay there again if I returned to Marrakech.
The hotel was well positioned and had a lovely garden and pool area. We had a junior suite which was very comfortable with balcony and good view. For a hotel of its status and daily charges, we were however, very disappointed with the limited restaurant choices. The pool bar/ restaurant was fine but the dinner options were very limited. We also did not like the digital menus which were difficult to load and use. We arrived from the airport at around 10.30am on the 5th October but were not able to access our room until 3pm. There was no apology offered or any attempt made to make us feel at home. I consider that this attitude was not in keeping with the perceived services offered by a 5 star hotel. The restaurant and bar service on the other hand was generally very good. In summary if asked, I could not recommend the hotel to any of my friends and would not choose to stay there again if I returned to Marrakech.
8
Tanweer
13 Mar 2024
·
Stayed 3 nights
Stunning building and is high end luxury in the lobbies and stunning grounds, but room was very basic compared to the expected standards. Staff super friendly, respectful and helpful. Bed was so great and comfortable. Just felt for the price and expected 5 star experience it fell short of the mark for me.
Stunning building and is high end luxury in the lobbies and stunning grounds, but room was very basic compared to the expected standards. Staff super friendly, respectful and helpful. Bed was so great and comfortable. Just felt for the price and expected 5 star experience it fell short of the mark for me.
10
Mariana
13 Oct 2025
·
Stayed 2 nights
Love the heated pool and the location!
Love the heated pool and the location!
8
Duncan
2 Nov 2024
·
Stayed 4 nights
At check-out bill was padded with extra charges for mini bar which I did not use. This has happened to me before in Morocco. Check your bill. Service in night club was extremely slow, almost non-existent. Music was so loud you had to write to order anything. Conversation was impossible. I was granted access to the smaller heated pool, which I appreciated, but was told access was normally limited to members of a special club. Considering what I paid, access to the pool, should not have been restricted. The larger pool was much less interesting.
At check-out bill was padded with extra charges for mini bar which I did not use. This has happened to me before in Morocco. Check your bill. Service in night club was extremely slow, almost non-existent. Music was so loud you had to write to order anything. Conversation was impossible. I was granted access to the smaller heated pool, which I appreciated, but was told access was normally limited to members of a special club. Considering what I paid, access to the pool, should not have been restricted. The larger pool was much less interesting.
10
Sean
29 Sept 2025
·
Stayed 6 nights
Fantastic facilities, service and location. Will be back again soon.
Fantastic facilities, service and location. Will be back again soon.
6
Adam
14 Oct 2025
·
Stayed 5 nights
Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.
Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.
8
richard
31 Mar 2025
·
Stayed 2 nights
The Hotel facilities are excellent. However, staff and service are just about average. Service is slow. Finding table at breakfast or a seat by the pool was very difficult. Staff were less than helpful in this respect. We stayed in a suite. Cost high but service did not match this
The Hotel facilities are excellent. However, staff and service are just about average. Service is slow. Finding table at breakfast or a seat by the pool was very difficult. Staff were less than helpful in this respect. We stayed in a suite. Cost high but service did not match this
10
patricia
10 Apr 2025
·
Stayed 3 nights
Very well located, Confortable rooms, beautiful gardens
Very well located, Confortable rooms, beautiful gardens
10
Manishkumar
30 Nov 2025
·
Stayed 4 nights
Good location and excellent facilities
Good location and excellent facilities
10
Jennelle
14 Sept 2024
·
Stayed 1 night
They took such good care of us great beds and pool. I slept so well. Spa is wonderful and well priced. Gift shop is great walking distance to a few malls and such. Carriage ride close by. We definitely felt safe and cared for.
They took such good care of us great beds and pool. I slept so well. Spa is wonderful and well priced. Gift shop is great walking distance to a few malls and such. Carriage ride close by. We definitely felt safe and cared for.
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness feedback is mixed: many note very clean rooms and public areas, while others report dirty carpets, moldy bathrooms, and inconsistent housekeeping.
Related guest reviews
10
Ruifeng
13 Oct 2024
·
Stayed 3 nights
Clean, very good breakfast, good location
Clean, very good breakfast, good location
6
Ali
2 Sept 2024
·
Stayed 3 nights
While we loved our stay in Marrakech, the Sofitel brand here was not up to par. The housekeeping and wait staff are very kind and service-oriented. I won’t go into the details, but I believe that upkeep needs to become first priority in order to keep the Sofitel brand to standard. The appearance and lobby feel Sofitel, the inside is Best Western.
While we loved our stay in Marrakech, the Sofitel brand here was not up to par. The housekeeping and wait staff are very kind and service-oriented. I won’t go into the details, but I believe that upkeep needs to become first priority in order to keep the Sofitel brand to standard. The appearance and lobby feel Sofitel, the inside is Best Western.
10
Naryis
12 Dec 2025
·
Stayed 1 night
Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel
Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel
4
MANUEL
22 Dec 2025
·
Stayed 2 nights
Ruidosa, alfombra sucia, baño deteriorados.
Ruidosa, alfombra sucia, baño deteriorados.
4
Adriana
17 May 2025
·
Stayed 3 nights
Very dirty, shower didn’t drain, bathroom was moldy, floor was filthy, service horrendous.
Very dirty, shower didn’t drain, bathroom was moldy, floor was filthy, service horrendous.
10
Roberto
22 Nov 2025
·
Stayed 7 nights
Room was exceptional and very clean. Without exception the staff were friendly, helpful and respectful.
Room was exceptional and very clean. Without exception the staff were friendly, helpful and respectful.
10
NORA
4 Sept 2024
·
Stayed 1 night
Nous avons été acceuilli part une charmante demoiselle le 31 aout, l'ensemble du personnel est au petit soin. La chambre que nous avons eu etait trés propre, bien équipée et agréable, côté piscine avec un joli bacon, un vrai bonheur. Le petit dejuener au top avec des produits de qualité, et bravo a notre cuisto ( le monsieur qui prépare les oeufs )chanteur qui met l'ambiance et un magnifique sourire !!! L'hôtel est situé dans un quartier très prisé de Marrakech non loin de la place Djamel Efna et le soir, nous avons pu sortir a pied a coté de restaurants et de l'annimation nocture de cette jolie ville Marocaine. Merci pour votre acceuil chalereux Houria & Nora
Nous avons été acceuilli part une charmante demoiselle le 31 aout, l'ensemble du personnel est au petit soin. La chambre que nous avons eu etait trés propre, bien équipée et agréable, côté piscine avec un joli bacon, un vrai bonheur. Le petit dejuener au top avec des produits de qualité, et bravo a notre cuisto ( le monsieur qui prépare les oeufs )chanteur qui met l'ambiance et un magnifique sourire !!! L'hôtel est situé dans un quartier très prisé de Marrakech non loin de la place Djamel Efna et le soir, nous avons pu sortir a pied a coté de restaurants et de l'annimation nocture de cette jolie ville Marocaine. Merci pour votre acceuil chalereux Houria & Nora
10
CATHERINE
14 Sept 2024
·
Stayed 2 nights
Beautiful clean property, close to all major monuments, friendly professional staff. Will definitely go back.
Beautiful clean property, close to all major monuments, friendly professional staff. Will definitely go back.
8
Siddik
22 Dec 2024
·
Stayed 5 nights
Nous sommes arrivés mardi et reparti dimanche le problème à notre arrivée belle accueil ensuite une fois installé ce n’était plus la même obligé de réclamer des serviettes car nous étions 2 et on nous mettait 1 seule serviette, nous avons réclamé du café 3 jours de suite et rien pour finir la réception que j’ai eut au téléphone me répond que le café est payant j’ai répondu ce n’est pas la question quand on prend une suite à plus de 500€ la nuit on n’est pas à un café près.
Nous sommes arrivés mardi et reparti dimanche le problème à notre arrivée belle accueil ensuite une fois installé ce n’était plus la même obligé de réclamer des serviettes car nous étions 2 et on nous mettait 1 seule serviette, nous avons réclamé du café 3 jours de suite et rien pour finir la réception que j’ai eut au téléphone me répond que le café est payant j’ai répondu ce n’est pas la question quand on prend une suite à plus de 500€ la nuit on n’est pas à un café près.
4
Jocelyn
29 Jan 2025
·
Stayed 7 nights
The staff was extremely non responsive and unaccommodating. We had several basic requests and the staff took sometimes over 2 hrs to respond. The housekeeping was HORRIBLE!!! Floor was not vacuumed. No wash cloths, linens on the bed were not changed daily. Coffee pot not cleaned and water wasn’t refreshed. The men that worked at the front desk were VERY RUDE and abrasive, from being questioned. I was not happy with this property.
The staff was extremely non responsive and unaccommodating. We had several basic requests and the staff took sometimes over 2 hrs to respond. The housekeeping was HORRIBLE!!! Floor was not vacuumed. No wash cloths, linens on the bed were not changed daily. Coffee pot not cleaned and water wasn’t refreshed. The men that worked at the front desk were VERY RUDE and abrasive, from being questioned. I was not happy with this property.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are often comfortable and spacious with good beds and views. Several guests cite noise from nearby nightlife, dark or dated decor, view mismatches at check-in, and minor maintenance issues.
Related guest reviews
10
Laetitia
20 Mar 2025
·
Stayed 4 nights
J ai réservé une chambre de luxe avec vue et j ai eu une chambre avec vue sur la route Donc on a demandé à changer de chambre et cela avec un supplément La 2 eme chambre était super avec vue jardin et piscine et très confortable
J ai réservé une chambre de luxe avec vue et j ai eu une chambre avec vue sur la route Donc on a demandé à changer de chambre et cela avec un supplément La 2 eme chambre était super avec vue jardin et piscine et très confortable
6
Neil
10 Oct 2024
·
Stayed 5 nights
The hotel was well positioned and had a lovely garden and pool area. We had a junior suite which was very comfortable with balcony and good view. For a hotel of its status and daily charges, we were however, very disappointed with the limited restaurant choices. The pool bar/ restaurant was fine but the dinner options were very limited. We also did not like the digital menus which were difficult to load and use. We arrived from the airport at around 10.30am on the 5th October but were not able to access our room until 3pm. There was no apology offered or any attempt made to make us feel at home. I consider that this attitude was not in keeping with the perceived services offered by a 5 star hotel. The restaurant and bar service on the other hand was generally very good. In summary if asked, I could not recommend the hotel to any of my friends and would not choose to stay there again if I returned to Marrakech.
The hotel was well positioned and had a lovely garden and pool area. We had a junior suite which was very comfortable with balcony and good view. For a hotel of its status and daily charges, we were however, very disappointed with the limited restaurant choices. The pool bar/ restaurant was fine but the dinner options were very limited. We also did not like the digital menus which were difficult to load and use. We arrived from the airport at around 10.30am on the 5th October but were not able to access our room until 3pm. There was no apology offered or any attempt made to make us feel at home. I consider that this attitude was not in keeping with the perceived services offered by a 5 star hotel. The restaurant and bar service on the other hand was generally very good. In summary if asked, I could not recommend the hotel to any of my friends and would not choose to stay there again if I returned to Marrakech.
8
Willi
5 May 2025
·
Stayed 4 nights
Leider erhielten wir nicht exakt das von uns gebuchte Zimmer: Gebucht: Balkon mit Aussicht Erhalten: Terrasse im Parterre mit Blick zur Strasse Ansonsten alles bestens: Sehr nettes, hilfsbereites Personal, guter Duft im ganzen Hotel, sehr schöne Aussenanlagen mit Pools…
Leider erhielten wir nicht exakt das von uns gebuchte Zimmer: Gebucht: Balkon mit Aussicht Erhalten: Terrasse im Parterre mit Blick zur Strasse Ansonsten alles bestens: Sehr nettes, hilfsbereites Personal, guter Duft im ganzen Hotel, sehr schöne Aussenanlagen mit Pools…
10
Naryis
12 Dec 2025
·
Stayed 1 night
Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel
Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel
6
Jawher Ben
31 Aug 2024
·
Stayed 3 nights
I had to wait till 5:30pm to check in as my room was not ready. Garden view rooms were next to a nightclub and was always woken up in the middle of night by fighting and noisy revellers. Not much of of a quite weekend trip.
I had to wait till 5:30pm to check in as my room was not ready. Garden view rooms were next to a nightclub and was always woken up in the middle of night by fighting and noisy revellers. Not much of of a quite weekend trip.
8
Tanweer
13 Mar 2024
·
Stayed 3 nights
Stunning building and is high end luxury in the lobbies and stunning grounds, but room was very basic compared to the expected standards. Staff super friendly, respectful and helpful. Bed was so great and comfortable. Just felt for the price and expected 5 star experience it fell short of the mark for me.
Stunning building and is high end luxury in the lobbies and stunning grounds, but room was very basic compared to the expected standards. Staff super friendly, respectful and helpful. Bed was so great and comfortable. Just felt for the price and expected 5 star experience it fell short of the mark for me.
8
rusmir
23 Jan 2025
·
Stayed 6 nights
Breakfast was amazing, mattress horrible. They moved us to different room it was slightly better
Breakfast was amazing, mattress horrible. They moved us to different room it was slightly better
10
patricia
10 Apr 2025
·
Stayed 3 nights
Very well located, Confortable rooms, beautiful gardens
Very well located, Confortable rooms, beautiful gardens
2
David
30 May 2024
·
Stayed 2 nights
Notre séjour à Marrakech a été totalement déconcertant. En raison d'un séminaire de start-up, les prix avaient été multipliés par quatre, et nous avons payé 1250 € pour deux nuits sans petit-déjeuner. Le pire, c'est que l'hôtel se trouve en face d'une discothèque, rendant impossible tout sommeil avant 4 heures du matin. Après nos réclamations, le directeur Amine a changé nos chambres. Cependant, la nouvelle chambre était également située en face de la discothèque, mais à un étage supérieur. Nous avons voulu quitter l'établissement pour changer d'hôtel, mais le directeur nous a informés qu'un remboursement n'était pas possible car nous avions réservé via Hotels.com, et que nous devions donc terminer notre séjour. Il nous a offert une remise de 20 % sur les extras, soit 90 €, pour un total de 1600 € réglés pour deux nuits. Je déconseille fortement cet établissement si vous souhaitez dormir au calme. Le directeur nous a clairement indiqué que la direction du groupe Accor était au courant du problème, mais en attendant, ils encaissent des prix exorbitants sans prévenir les clients.
Notre séjour à Marrakech a été totalement déconcertant. En raison d'un séminaire de start-up, les prix avaient été multipliés par quatre, et nous avons payé 1250 € pour deux nuits sans petit-déjeuner. Le pire, c'est que l'hôtel se trouve en face d'une discothèque, rendant impossible tout sommeil avant 4 heures du matin. Après nos réclamations, le directeur Amine a changé nos chambres. Cependant, la nouvelle chambre était également située en face de la discothèque, mais à un étage supérieur. Nous avons voulu quitter l'établissement pour changer d'hôtel, mais le directeur nous a informés qu'un remboursement n'était pas possible car nous avions réservé via Hotels.com, et que nous devions donc terminer notre séjour. Il nous a offert une remise de 20 % sur les extras, soit 90 €, pour un total de 1600 € réglés pour deux nuits. Je déconseille fortement cet établissement si vous souhaitez dormir au calme. Le directeur nous a clairement indiqué que la direction du groupe Accor était au courant du problème, mais en attendant, ils encaissent des prix exorbitants sans prévenir les clients.
6
Mousa
18 Sept 2024
·
Stayed 2 nights
The property is expensive. The room is dull and dark. There isn’t much sunshine entering the room from the windows. Surprised to know that there was no bidet in the suite. There is a lot of not utilized space allocation in the lobby and corridors. Not the best of experience.
The property is expensive. The room is dull and dark. There isn’t much sunshine entering the room from the windows. Surprised to know that there was no bidet in the suite. There is a lot of not utilized space allocation in the lobby and corridors. Not the best of experience.
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AI-generated summary based on recent guest reviews
Service
Many guests commend friendly, accommodating staff. However, recurring reports cite slow or disorganized check-in, inconsistent responsiveness, occasional rudeness or heavy-handed policy enforcement, and some billing issues.
Related guest reviews
6
roderick
16 Mar 2025
·
Stayed 6 nights
It is a wonderful hotel, only let down by downright unhelpful and inefficient reception staff. They should realise that the guests are their most important asset and attend to them with a little more alacrity
It is a wonderful hotel, only let down by downright unhelpful and inefficient reception staff. They should realise that the guests are their most important asset and attend to them with a little more alacrity
10
Roberto
22 Nov 2025
·
Stayed 7 nights
Room was exceptional and very clean. Without exception the staff were friendly, helpful and respectful.
Room was exceptional and very clean. Without exception the staff were friendly, helpful and respectful.
2
Rafic
24 Aug 2024
·
Stayed 1 night
The check in was very slow and unorganised, I had to go through three persons, after an hour of wait, I asked for the manager and this is when I was able to check in.
The check in was very slow and unorganised, I had to go through three persons, after an hour of wait, I asked for the manager and this is when I was able to check in.
4
lamiae
27 Oct 2025
·
Stayed 1 night
Dommage Que les halls de l hitel et les chambres sont un peu sombre Les placards ont besoin d un peu d entretien Le seule soucis c est au niveau de Check in c était long et nous avons eu la chambre qu a 16h Sinon c est bon
Dommage Que les halls de l hitel et les chambres sont un peu sombre Les placards ont besoin d un peu d entretien Le seule soucis c est au niveau de Check in c était long et nous avons eu la chambre qu a 16h Sinon c est bon
6
Adam
14 Oct 2025
·
Stayed 5 nights
Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.
Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.
10
velmurugan
23 Dec 2024
·
Stayed 2 nights
Best hotel i have ever stayed. Amazing service and you were made to feel luxury from the checkin to check out. All staffs friendly and got personalised service. Location is perfect and worth the amount you pay. it made the holiday special
Best hotel i have ever stayed. Amazing service and you were made to feel luxury from the checkin to check out. All staffs friendly and got personalised service. Location is perfect and worth the amount you pay. it made the holiday special
6
mithu
7 Dec 2024
·
Stayed 1 night
You need to be careful about their charges. My room was paid in advance via Expedia. I had to pay only local tax. They took the credit card info as a hold and one day after I see that they have charged the whole amount t again via my credit card. Fortunately I was coming back to Marrakech again and complained and they reversed the charge. If I left the country I’m sure it would have been a headache to get a refund. Please make sure that they do not double charge you. Other than that the service was good.
You need to be careful about their charges. My room was paid in advance via Expedia. I had to pay only local tax. They took the credit card info as a hold and one day after I see that they have charged the whole amount t again via my credit card. Fortunately I was coming back to Marrakech again and complained and they reversed the charge. If I left the country I’m sure it would have been a headache to get a refund. Please make sure that they do not double charge you. Other than that the service was good.
10
Carey
24 Jun 2025
·
Stayed 3 nights
Amazing! Front desk and concierge were very accommodating. The location of hotel was walking distance to all the hot spots! Hotel is stunning, pool food was delish I can’t wait to return!
Amazing! Front desk and concierge were very accommodating. The location of hotel was walking distance to all the hot spots! Hotel is stunning, pool food was delish I can’t wait to return!
8
Shabaz M
1 Dec 2024
·
Stayed 3 nights
Staff at the hotel are way laid back, no rush in getting things solved especially when you need to get things done.
Staff at the hotel are way laid back, no rush in getting things solved especially when you need to get things done.
6
Shaheen
29 Jul 2025
·
Stayed 3 nights
Beautiful property, great location, safe neighbourhood. Lovely rooms. Meal at SO Lounge was delicious. Didn’t feel the same with lunch by the pool or the breakfast. In terms of service, it always felt as if what we asked for was a bother - I asked for a clarification since I had booked a room that included breakfast (had the email to confirm), they said it wasn’t included and that they would connect with the reservations team to determine the problem. Never heard from anyone with any clarification.
Beautiful property, great location, safe neighbourhood. Lovely rooms. Meal at SO Lounge was delicious. Didn’t feel the same with lunch by the pool or the breakfast. In terms of service, it always felt as if what we asked for was a bother - I asked for a clarification since I had booked a room that included breakfast (had the email to confirm), they said it wasn’t included and that they would connect with the reservations team to determine the problem. Never heard from anyone with any clarification.
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AI-generated summary based on recent guest reviews
Location
Central, walkable location near major sights and easy taxi access. Some reviews warn of late-night noise from nearby bars and a nightclub.
Related guest reviews
10
Ruifeng
13 Oct 2024
·
Stayed 3 nights
Clean, very good breakfast, good location
Clean, very good breakfast, good location
8
Hassan
11 Jul 2025
·
Stayed 8 nights
Er nydelig sted men helt utrolig beliggenhet! Sentralt mye fint rundt hotellet ligger i et fint området. Hotellet i seg selv er vakkert med fine fasiliteter og nydelige rom! Det som drar dette hotellet ned fra 5/5 til 4/5 for meg er reglen på mat og drikke. Det var ikke lov og ta med noe form for mat inn på hotellet. Alt på hotellet var utrolig priset. 1 liter med vann og 0,33 ML cola kostet oss 25 euro! Dette syns jeg var litt i overkant.
Er nydelig sted men helt utrolig beliggenhet! Sentralt mye fint rundt hotellet ligger i et fint området. Hotellet i seg selv er vakkert med fine fasiliteter og nydelige rom! Det som drar dette hotellet ned fra 5/5 til 4/5 for meg er reglen på mat og drikke. Det var ikke lov og ta med noe form for mat inn på hotellet. Alt på hotellet var utrolig priset. 1 liter med vann og 0,33 ML cola kostet oss 25 euro! Dette syns jeg var litt i overkant.
6
Jawher Ben
31 Aug 2024
·
Stayed 3 nights
I had to wait till 5:30pm to check in as my room was not ready. Garden view rooms were next to a nightclub and was always woken up in the middle of night by fighting and noisy revellers. Not much of of a quite weekend trip.
I had to wait till 5:30pm to check in as my room was not ready. Garden view rooms were next to a nightclub and was always woken up in the middle of night by fighting and noisy revellers. Not much of of a quite weekend trip.
10
Youssef MHamdi
28 Aug 2024
·
Stayed 4 nights
Lovely location and wonderful staff in all departments.
Lovely location and wonderful staff in all departments.
10
Savvas
10 Apr 2024
·
Stayed 5 nights
Nicely located at a quiet neighbourhood and still possible to walk to the city centre. Personnel was very helpful and friendly and the breakfast quite good quality and choice.
Nicely located at a quiet neighbourhood and still possible to walk to the city centre. Personnel was very helpful and friendly and the breakfast quite good quality and choice.
10
patricia
10 Apr 2025
·
Stayed 3 nights
Very well located, Confortable rooms, beautiful gardens
Very well located, Confortable rooms, beautiful gardens
10
Jose Rodrigo
27 Jul 2024
·
Stayed 2 nights
Ubicación excelente, el área de la alberca y sus jardines está excelente. Caminando en 15 minutos está cerca muchísimas cosas turísticas
Ubicación excelente, el área de la alberca y sus jardines está excelente. Caminando en 15 minutos está cerca muchísimas cosas turísticas
2
David
30 May 2024
·
Stayed 2 nights
Notre séjour à Marrakech a été totalement déconcertant. En raison d'un séminaire de start-up, les prix avaient été multipliés par quatre, et nous avons payé 1250 € pour deux nuits sans petit-déjeuner. Le pire, c'est que l'hôtel se trouve en face d'une discothèque, rendant impossible tout sommeil avant 4 heures du matin. Après nos réclamations, le directeur Amine a changé nos chambres. Cependant, la nouvelle chambre était également située en face de la discothèque, mais à un étage supérieur. Nous avons voulu quitter l'établissement pour changer d'hôtel, mais le directeur nous a informés qu'un remboursement n'était pas possible car nous avions réservé via Hotels.com, et que nous devions donc terminer notre séjour. Il nous a offert une remise de 20 % sur les extras, soit 90 €, pour un total de 1600 € réglés pour deux nuits. Je déconseille fortement cet établissement si vous souhaitez dormir au calme. Le directeur nous a clairement indiqué que la direction du groupe Accor était au courant du problème, mais en attendant, ils encaissent des prix exorbitants sans prévenir les clients.
Notre séjour à Marrakech a été totalement déconcertant. En raison d'un séminaire de start-up, les prix avaient été multipliés par quatre, et nous avons payé 1250 € pour deux nuits sans petit-déjeuner. Le pire, c'est que l'hôtel se trouve en face d'une discothèque, rendant impossible tout sommeil avant 4 heures du matin. Après nos réclamations, le directeur Amine a changé nos chambres. Cependant, la nouvelle chambre était également située en face de la discothèque, mais à un étage supérieur. Nous avons voulu quitter l'établissement pour changer d'hôtel, mais le directeur nous a informés qu'un remboursement n'était pas possible car nous avions réservé via Hotels.com, et que nous devions donc terminer notre séjour. Il nous a offert une remise de 20 % sur les extras, soit 90 €, pour un total de 1600 € réglés pour deux nuits. Je déconseille fortement cet établissement si vous souhaitez dormir au calme. Le directeur nous a clairement indiqué que la direction du groupe Accor était au courant du problème, mais en attendant, ils encaissent des prix exorbitants sans prévenir les clients.
10
Carey
24 Jun 2025
·
Stayed 3 nights
Amazing! Front desk and concierge were very accommodating. The location of hotel was walking distance to all the hot spots! Hotel is stunning, pool food was delish I can’t wait to return!
Amazing! Front desk and concierge were very accommodating. The location of hotel was walking distance to all the hot spots! Hotel is stunning, pool food was delish I can’t wait to return!
10
adam
29 Apr 2024
·
Stayed 7 nights
Very nice and clean friendly staff it has everything you need to enjoy your holiday close to main old city and shopping areas and restaurants and clubs amazing views. I love it
Very nice and clean friendly staff it has everything you need to enjoy your holiday close to main old city and shopping areas and restaurants and clubs amazing views. I love it
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AI-generated summary based on recent guest reviews
Dining
Breakfast is frequently praised for quality and variety. Several guests note slow bar or breakfast service, limited dinner choices with QR menus, high prices, and strict rules against outside food and drinks.
Related guest reviews
6
Neil
10 Oct 2024
·
Stayed 5 nights
The hotel was well positioned and had a lovely garden and pool area. We had a junior suite which was very comfortable with balcony and good view. For a hotel of its status and daily charges, we were however, very disappointed with the limited restaurant choices. The pool bar/ restaurant was fine but the dinner options were very limited. We also did not like the digital menus which were difficult to load and use. We arrived from the airport at around 10.30am on the 5th October but were not able to access our room until 3pm. There was no apology offered or any attempt made to make us feel at home. I consider that this attitude was not in keeping with the perceived services offered by a 5 star hotel. The restaurant and bar service on the other hand was generally very good. In summary if asked, I could not recommend the hotel to any of my friends and would not choose to stay there again if I returned to Marrakech.
The hotel was well positioned and had a lovely garden and pool area. We had a junior suite which was very comfortable with balcony and good view. For a hotel of its status and daily charges, we were however, very disappointed with the limited restaurant choices. The pool bar/ restaurant was fine but the dinner options were very limited. We also did not like the digital menus which were difficult to load and use. We arrived from the airport at around 10.30am on the 5th October but were not able to access our room until 3pm. There was no apology offered or any attempt made to make us feel at home. I consider that this attitude was not in keeping with the perceived services offered by a 5 star hotel. The restaurant and bar service on the other hand was generally very good. In summary if asked, I could not recommend the hotel to any of my friends and would not choose to stay there again if I returned to Marrakech.
8
Hassan
11 Jul 2025
·
Stayed 8 nights
Er nydelig sted men helt utrolig beliggenhet! Sentralt mye fint rundt hotellet ligger i et fint området. Hotellet i seg selv er vakkert med fine fasiliteter og nydelige rom! Det som drar dette hotellet ned fra 5/5 til 4/5 for meg er reglen på mat og drikke. Det var ikke lov og ta med noe form for mat inn på hotellet. Alt på hotellet var utrolig priset. 1 liter med vann og 0,33 ML cola kostet oss 25 euro! Dette syns jeg var litt i overkant.
Er nydelig sted men helt utrolig beliggenhet! Sentralt mye fint rundt hotellet ligger i et fint området. Hotellet i seg selv er vakkert med fine fasiliteter og nydelige rom! Det som drar dette hotellet ned fra 5/5 til 4/5 for meg er reglen på mat og drikke. Det var ikke lov og ta med noe form for mat inn på hotellet. Alt på hotellet var utrolig priset. 1 liter med vann og 0,33 ML cola kostet oss 25 euro! Dette syns jeg var litt i overkant.
10
Naryis
12 Dec 2025
·
Stayed 1 night
Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel
Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel
10
SHASHI
4 Nov 2024
·
Stayed 4 nights
Excellent property, very good breakfast
Excellent property, very good breakfast
10
Agustín Gerardo
10 Nov 2025
·
Stayed 1 night
En general todo muy bien. Solo que el desayuno lo abren a determinada hora (me parece que a las 7am) y a esa hora no puedes pedir todo lo que se supone que incluye. En el caso concreto, no nos dejaron pedir huevos benedictinos, porque no tenían los insumos hasta las 8am.
En general todo muy bien. Solo que el desayuno lo abren a determinada hora (me parece que a las 7am) y a esa hora no puedes pedir todo lo que se supone que incluye. En el caso concreto, no nos dejaron pedir huevos benedictinos, porque no tenían los insumos hasta las 8am.
8
Duncan
2 Nov 2024
·
Stayed 4 nights
At check-out bill was padded with extra charges for mini bar which I did not use. This has happened to me before in Morocco. Check your bill. Service in night club was extremely slow, almost non-existent. Music was so loud you had to write to order anything. Conversation was impossible. I was granted access to the smaller heated pool, which I appreciated, but was told access was normally limited to members of a special club. Considering what I paid, access to the pool, should not have been restricted. The larger pool was much less interesting.
At check-out bill was padded with extra charges for mini bar which I did not use. This has happened to me before in Morocco. Check your bill. Service in night club was extremely slow, almost non-existent. Music was so loud you had to write to order anything. Conversation was impossible. I was granted access to the smaller heated pool, which I appreciated, but was told access was normally limited to members of a special club. Considering what I paid, access to the pool, should not have been restricted. The larger pool was much less interesting.
6
Thamir
10 Oct 2024
·
Stayed 7 nights
LIKED: super friendly staff and helpful, location is great, beautiful grounds DISLIKED: Not allowed to bring in outside food. One of us is Gluten Free and kids are picky eaters so options are limited at the hotel. I understand not having outside food in the lobby or grounds but in the privacy of your own room? For a 5 star resort this was very strange and we have stayed at several accor properties and are accor members. This is the first time we experinced this. If you are ok with only eating at the hotel then this place is amazing. If you like freedom to choose I would select else where.
LIKED: super friendly staff and helpful, location is great, beautiful grounds DISLIKED: Not allowed to bring in outside food. One of us is Gluten Free and kids are picky eaters so options are limited at the hotel. I understand not having outside food in the lobby or grounds but in the privacy of your own room? For a 5 star resort this was very strange and we have stayed at several accor properties and are accor members. This is the first time we experinced this. If you are ok with only eating at the hotel then this place is amazing. If you like freedom to choose I would select else where.
10
NORA
4 Sept 2024
·
Stayed 1 night
Nous avons été acceuilli part une charmante demoiselle le 31 aout, l'ensemble du personnel est au petit soin. La chambre que nous avons eu etait trés propre, bien équipée et agréable, côté piscine avec un joli bacon, un vrai bonheur. Le petit dejuener au top avec des produits de qualité, et bravo a notre cuisto ( le monsieur qui prépare les oeufs )chanteur qui met l'ambiance et un magnifique sourire !!! L'hôtel est situé dans un quartier très prisé de Marrakech non loin de la place Djamel Efna et le soir, nous avons pu sortir a pied a coté de restaurants et de l'annimation nocture de cette jolie ville Marocaine. Merci pour votre acceuil chalereux Houria & Nora
Nous avons été acceuilli part une charmante demoiselle le 31 aout, l'ensemble du personnel est au petit soin. La chambre que nous avons eu etait trés propre, bien équipée et agréable, côté piscine avec un joli bacon, un vrai bonheur. Le petit dejuener au top avec des produits de qualité, et bravo a notre cuisto ( le monsieur qui prépare les oeufs )chanteur qui met l'ambiance et un magnifique sourire !!! L'hôtel est situé dans un quartier très prisé de Marrakech non loin de la place Djamel Efna et le soir, nous avons pu sortir a pied a coté de restaurants et de l'annimation nocture de cette jolie ville Marocaine. Merci pour votre acceuil chalereux Houria & Nora
6
Salima
13 Jan 2026
·
Stayed 3 nights
Frokosten var magisk ! Men det var mye rot med baggasjen min og innsjekking da jeg ble trukket og betalt for en annen person .
Frokosten var magisk ! Men det var mye rot med baggasjen min og innsjekking da jeg ble trukket og betalt for en annen person .
2
Tristram James
22 Sept 2025
·
Stayed 7 nights
What a crashing disappointment. In 30 years, 49 countries, and a few hundred hotels, I've never felt compelled to complain (I know some people are serial complainers - that's not me) or leave a bad review. Housekeeping, reception staff etc were all great, and physically the hotel is nice and well appointed... ...but crumbs, the management, policies, and F&B staff were beyond woeful. Having bags rifled through on the door (we saw an elderly couple having water confiscated - in 40 degree heat), waiting 30 minutes and after three chases getting service from a pool bar (multiple times, I may add)... but worst, having selected a couple of loungers on the completely empty terrace next to our room (with no signage whatsoever saying it was restricted - and even then, we arrived after the 18:00 restriction time), we were ordered to leave by first a member of bar staff, my partner still dripping wet, then guest relations (!), and threatened with a fine of 500 Dirham if we didn't leave immediately. Never have I been so appalled by what claims to be a 5 star hotel - the Raffles, the Peninsula, Nobu, and frankly, a even a Travelodge puts this hotel to shame.
What a crashing disappointment. In 30 years, 49 countries, and a few hundred hotels, I've never felt compelled to complain (I know some people are serial complainers - that's not me) or leave a bad review. Housekeeping, reception staff etc were all great, and physically the hotel is nice and well appointed... ...but crumbs, the management, policies, and F&B staff were beyond woeful. Having bags rifled through on the door (we saw an elderly couple having water confiscated - in 40 degree heat), waiting 30 minutes and after three chases getting service from a pool bar (multiple times, I may add)... but worst, having selected a couple of loungers on the completely empty terrace next to our room (with no signage whatsoever saying it was restricted - and even then, we arrived after the 18:00 restriction time), we were ordered to leave by first a member of bar staff, my partner still dripping wet, then guest relations (!), and threatened with a fine of 500 Dirham if we didn't leave immediately. Never have I been so appalled by what claims to be a 5 star hotel - the Raffles, the Peninsula, Nobu, and frankly, a even a Travelodge puts this hotel to shame.
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AI-generated summary based on recent guest reviews
10
Jacques
23 Jul 2026
·
Stayed 3 nights
One of the best hotel in Marrakech best breakfast best employee very clean nice pools top of the top 10/10
One of the best hotel in Marrakech best breakfast best employee very clean nice pools top of the top 10/10
8
Patricia
15 Jul 2026
·
Stayed 3 nights
The service from various staff were inconsistent. The individuals working the gate entrance were fantastic. Always attentive to get us a cab or car as we head out no matter the time of day or nights. However the concierge was at times rude or dismissive. I requested a bottle of water and was scolded and told I should get it from the bar. I informed him that the atm screen was not working and he directed me to use the machine outside when in face there isn’t another ATM machine outside the hotel; rather it’s about a block away called bank of Africa. No one approached me at pool side for service. At breakfast, the waiter couldn’t get my coffee order correct. While sitting in the lounge just outside the hotel, I watched as tea was offered to other guests present and I was ignored. As a woman of color, I’m just irritated in being in a space and either not being seen or being treated with disrespect even at a 5 star hotel.
The service from various staff were inconsistent. The individuals working the gate entrance were fantastic. Always attentive to get us a cab or car as we head out no matter the time of day or nights. However the concierge was at times rude or dismissive. I requested a bottle of water and was scolded and told I should get it from the bar. I informed him that the atm screen was not working and he directed me to use the machine outside when in face there isn’t another ATM machine outside the hotel; rather it’s about a block away called bank of Africa. No one approached me at pool side for service. At breakfast, the waiter couldn’t get my coffee order correct. While sitting in the lounge just outside the hotel, I watched as tea was offered to other guests present and I was ignored. As a woman of color, I’m just irritated in being in a space and either not being seen or being treated with disrespect even at a 5 star hotel.
10
Jacques
6 Jul 2026
·
Stayed 5 nights
Best breakfast in town and one of the best staff
Best breakfast in town and one of the best staff
4
Hassan
28 Jun 2026
·
Stayed 6 nights
Staff is not professional
Staff is not professional
10
Tarik
24 Jun 2026
·
Stayed 2 nights
Excellent staff. Ver helpful
Excellent staff. Ver helpful
FAQs about Sofitel Marrakech Palais Impérial & Spa
Is parking available at the hotel?
Complimentary parking is available for guests, including valet parking options. Both on-site and covered parking facilities are provided.
What breakfast options are offered?
A delightful breakfast is available on-site, allowing guests to indulge in a scrumptious meal to start their day. Breakfast in the room is also an option.
What are the check-in and check-out times?
The standard check-in time is at 15:00, while check-out is at 12:00. Early check-in and late check-out may be available upon request.
What accessibility features does the hotel offer?
The property is equipped with elevators and step-free entrances, ensuring wheelchair accessibility in public areas, rooms, and bathrooms. Accessible facilities are available for guests with disabilities.
Where is the hotel located?
The hotel is situated in Gueliz, a vibrant neighborhood in Marrakech, on the boardwalk/promenade. It is conveniently located near key attractions such as Menara Mall and Jemaa el-Fnaa, with easy access to public transport.
Does the hotel have a swimming pool?
Yes, the hotel features both indoor and outdoor swimming pools, including a heated outdoor pool. Guests can enjoy the poolside bar and various recreational amenities.
Are children allowed at the hotel?
Children are welcome at the property, and kids can stay for free up to a certain age, making it a family-friendly destination.
What are the policies regarding extra beds and cribs?
The property offers cribs and rollaway beds, subject to availability. Advance requests are recommended, and additional costs may apply.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-10: 606.9584232849121USD
- 2026-10-11: 361.21678229675297USD
- 2026-10-12: 385.97087201843266USD
- 2026-10-13: 526.0950065460205USD
- 2026-10-14: 314.55355902709965USD
- 2026-10-15: 722.3904182739258USD
- 2026-10-16: 632.5967048583984USD
- 2026-10-17: 857.6568652648926USD
- 2026-10-18: 517.4845464935303USD
- 2026-10-19: 510.36386526489264USD
- 2026-10-20: 417.67787831726076USD
- 2026-10-21: 707.2853088928223USD
- 2026-10-22: 1102.2587528015138USD
- 2026-10-23: 910.5587659973145USD
- 2026-10-24: 892.8392358093263USD
- 2026-10-25: 472.48649081115724USD
- 2026-10-26: 392.8679240264893USD
- 2026-10-27: 594.2299854980469USD
- 2026-10-28: 431.6524994232178USD
- 2026-10-29: 823.4501075378419USD
- 2026-10-30: 855.1742766357422USD
- 2026-10-31: 341.0775709503174USD
- 2026-11-01: 358.57306165161134USD
- 2026-11-02: 434.74990601196293USD
- 2026-11-03: 408.11946422119144USD
- 2026-11-04: 520.4951817993165USD
- 2026-11-05: 364.4412004364014USD
- 2026-11-06: 308.19289577331546USD
- 2026-11-07: 693.4558536132813USD
- 2026-11-08: 348.1572939453125USD
- 2026-11-09: 327.7584183380127USD
- 2026-11-10: 387.9016527252198USD
- 2026-11-11: 345.66321786499026USD
- 2026-11-12: 452.40269957885744USD
- 2026-11-13: 452.08812803649903USD
- 2026-11-14: 438.9725357940674USD
- 2026-11-15: 307.1876070404053USD
- 2026-11-16: 385.5785892364502USD
- 2026-11-17: 314.7793763336182USD
- 2026-11-18: 320.4968106994629USD
- 2026-11-19: 328.59115598144535USD
- 2026-11-20: 395.185380545044USD
- 2026-11-21: 432.84623705749516USD
- 2026-11-22: 335.9112265411377USD
- 2026-11-23: 290.5027679901123USD
- 2026-11-24: 301.06541096496585USD
- 2026-11-25: 290.5027679901123USD
- 2026-11-26: 469.5731911407471USD
- 2026-11-27: 372.48720269470215USD
- 2026-11-28: 399.43221602783206USD
- 2026-11-29: 305.28804074707034USD
- 2026-11-30: 351.8338253417969USD
- 2026-12-01: 285.83246950073243USD
- 2026-12-02: 300.9081080993653USD
- 2026-12-03: 290.5027679901123USD
- 2026-12-04: 290.41808222656255USD
- 2026-12-05: 303.7514232086182USD
- 2026-12-06: 299.0563036193848USD
- 2026-12-07: 296.34670107421874USD
- 2026-12-08: 296.745958380127USD
- 2026-12-09: 300.03697638549806USD
- 2026-12-10: 296.3865652648926USD
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Safety features at this property include a fire extinguisher and a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- This property charges fees to access the spa services.
- This property charges fees to access So Lounge on weekends and during special events.
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Up to 2 children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Fee for buffet breakfast: approximately MAD 300 per person
- Airport shuttle fee: MAD 600 per vehicle (one-way, maximum occupancy 4)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Business centre
Room service
Valet parking
Services
Business centre
Dry cleaning
Babysitting/Child services
Housekeeping
Banquet facilities
Currency exchange
Safe-deposit box
ATM/Cash machine
Bicycle rental
Luggage storage
Designated smoking area
Express check-in/check-out
Self laundry
24-Hour Front Desk
Concierge Services
Lockers Available
Activities
Swimming pool
Garden
Golf course (nearby)
Playground
Child pool
Pool indoor
Pool outdoor
Outdoor heated pool
Live music
Evening Entertainment
Pool (Indoor)
Outdoor Furniture
Pool (Rooftop)
Pool (Seasonal Outdoor)
Table Tennis
Terrace
Fitness Center (nearby)
General
Room service
Restaurant
Non-smoking rooms
Sauna
Hot tub/Jacuzzi
Steam room
Massage
Solarium
Spa & wellness centre
Barber/Beauty shop
Body treatments
Facial treatments
Kids club
Poolside bar
Packed lunches
Breakfast in the room
Family room
Beach Sun Loungers
Snack Bar/Deli
Parking
Parking
Valet parking
Free parking
Electric car charging station
Parking Onsite
Internet
Free wi-fi