Hotel Derby
US$289
/ night
Avg. for November
Prices for Hotel Derby
Select dates to see prices and availability
US$289
/ night
Avg. for November
Monthly average prices
Nightly prices at Hotel Derby average US$286 in the cheapest month (October) and US$422 in the most expensive month (March), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$357 |
| February | US$396 |
| March | US$422 |
| April | US$375 |
| May | US$335 |
| June | US$355 |
| July | US$369 |
| August | US$349 |
| September | US$308 |
| October | US$286 |
| November | US$289 |
| December | US$363 |
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Nov · US$289
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Most expensive: March (~US$422)
Cheapest: October (~US$286)
About this property
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services. Additional amenities at this hotel include ski storage and shopping on site.
Amenities
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services. Additional amenities at this hotel include ski storage and shopping on site.
Business amenities
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and multilingual staff. A roundtrip airport shuttle is available for a surcharge.
Dining
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Rooms
Treat yourself to a stay in one of the 28 guestrooms, featuring heated floors. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Conveniences include phones, as well as safes and desks.
Location
With a stay at Hotel Derby, you'll be centrally located in Zermatt, steps from Zermatt-Matterhorn Ski Paradise and Zermatt Visitor Center. This hotel is within close proximity of Tour Monte Rosa and Matterhorn Museum.
What's nearby
Zermatt-Matterhorn Ski Paradise(0.1 Miles)
Zermatt Visitor Center(0.1 Miles)
Tour Monte Rosa(0.1 Miles)
Matterhorn Museum(0.2 Miles)
St. Mauritius Church(0.2 Miles)
Mountaineers Cemetery(0.2 Miles)
Kirchbrücke(0.3 Miles)
Zermatt–Sunnegga Funicular Gondola(0.4 Miles)
Zermatt - Furi Ski Lift(0.6 Miles)
Zermatt-Furi Gondola(0.7 Miles)
Forest Fun Park(0.8 Miles)
Sunnegga Ski Resort(1.5 Miles)
Sunnegga Paradise - Blauherd Cable Car(1.7 Miles)
Matterhorn Express II Cable Car(2 Miles)
Furi - Riffelberg Ski Lift(2 Miles)
Airport shuttle
Restaurant
Non-smoking rooms
Tour desk
Dry cleaning
Housekeeping
Location
Bahnhofstrasse 22, Zermatt City Centre, Zermatt, Switzerland
Zermatt-Matterhorn Ski Paradise (0.1 Miles)
Zermatt Visitor Center (0.1 Miles)
Tour Monte Rosa (0.1 Miles)
Matterhorn Museum (0.2 Miles)
St. Mauritius Church (0.2 Miles)
Mountaineers Cemetery (0.2 Miles)
Room options
4
Family Room (Arve)
Room details
1 Double Bed
and 2 Single Beds
Sleeps 3
377 ft²
BalconyHeated FloorHeatingWi-Fi (Free)
1
One-Bedroom Apartment, Residence Bellevue
Room details
2 Single Beds
and 2 Sofa Beds
Sleeps 4
BalconyHeated FloorHeatingWi-Fi (Free)
2
Double Room Single Use, 1 Bedroom (Arve)
Room details
1 Single Bed
BalconyHeated FloorHeatingWi-Fi (Free)
5
Double Room (Arve)
Room details
2 Single Beds
Sleeps 2
237 ft²
BalconyHeated FloorHeatingWi-Fi (Free)
8
Standard Apartment, 3 Bedrooms
Room details
2 Extra-Large Double Beds
and 2 Single Beds
Sleeps 6
1238 ft²
BalconyHeated FloorHeatingWi-Fi (Free)Fireplace
6
Family Double Room (Arve Plus 2 Kajütenbett)
Room details
2 Single Beds
and 1 Bunk Bed
Sleeps 3
269 ft²
BalconyHeated FloorHeatingWi-Fi (Free)
1
Twin Room, Residence Bellevue
Room details
2 Single Beds
Sleeps 2
BalconyHeated FloorHeatingWi-Fi (Free)
Guest reviews of Hotel Derby
8.8
Fabulous
Based on 548 verified reviews
Who stays here?
Couple
30%
Family
42%
Group
20%
Solo
6%
What guests think
AI-generated summary based on recent guest reviews
Hotel Derby earns praise for its central, walkable location near Zermatt’s train station and for renovated, comfortable rooms with balconies and alpine style, while feedback frequently notes street noise when windows are open and a mixed breakfast experience.
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What guests think
Hotel Derby earns praise for its central, walkable location near Zermatt’s train station and for renovated, comfortable rooms with balconies and alpine style, while feedback frequently notes street noise when windows are open and a mixed breakfast experience.
Service is often friendly and helpful, with several mentions of standout reception staff, though a few guests reported unprofessional interactions or slow issue resolution. Some travelers also mention a lack of air conditioning causing warm rooms in summer. Overall, expect comfortable, modern rooms and generally welcoming service in a lively setting.
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AI-generated summary based on recent guest reviews
Facilities
An on-site restaurant is frequently mentioned. Few other facilities are referenced in the reviews.
Related guest reviews
10
Danyang
8 Sept 2024
·
Stayed 2 nights
The hotel locates in the main stree, only a few minutes walking from the train station. It was newly renovated with a very Zermatt style. The associated restaurant provides great food in very reasonable prices. The price of hotel is also respectable especially in this area.
The hotel locates in the main stree, only a few minutes walking from the train station. It was newly renovated with a very Zermatt style. The associated restaurant provides great food in very reasonable prices. The price of hotel is also respectable especially in this area.
10
Maud
24 Feb 2022
·
Stayed 3 nights
Super séjour au sein de l’établissement. Literie confortable, chambre lumineuse et grande salle de bains. Les repas pris au restaurant étaient bons et les produits sont de qualités. De plus 15% sont offerts sur l’addition.
Super séjour au sein de l’établissement. Literie confortable, chambre lumineuse et grande salle de bains. Les repas pris au restaurant étaient bons et les produits sont de qualités. De plus 15% sont offerts sur l’addition.
10
kylie
10 Jan 2025
·
Stayed 3 nights
Right in the middle of the village so everything was within walking distance including from the train station itself. I sent a few queries through via whats app such as do they serve dinner there and do i need to bk and i was promptly answered. Upon checkin kristiane couldnt have been more helpful. She had already bked us a table for dinner at the time i requested and then went through the different tourist options such as gornergrat and sunnega which we ended up doing both and her recommendations were perfect. The rooms were lovely and clean and had little balcony overlooking the main street which although bustling with activity couldnt be heard from the rooms. The beds were comfy and the bathroom had everything you needed such as magnifying mirror, shampoo, conditioner and hairdryer. The view from the bathroom window was superb also. The breakfast was perfect with a large buffet to choose from with all the favourites available. I highly recommend this hotel and especially commend kristiane on her excellent welcoming hospitality.
Right in the middle of the village so everything was within walking distance including from the train station itself. I sent a few queries through via whats app such as do they serve dinner there and do i need to bk and i was promptly answered. Upon checkin kristiane couldnt have been more helpful. She had already bked us a table for dinner at the time i requested and then went through the different tourist options such as gornergrat and sunnega which we ended up doing both and her recommendations were perfect. The rooms were lovely and clean and had little balcony overlooking the main street which although bustling with activity couldnt be heard from the rooms. The beds were comfy and the bathroom had everything you needed such as magnifying mirror, shampoo, conditioner and hairdryer. The view from the bathroom window was superb also. The breakfast was perfect with a large buffet to choose from with all the favourites available. I highly recommend this hotel and especially commend kristiane on her excellent welcoming hospitality.
10
Joel
1 Feb 2025
·
Stayed 2 nights
Ótima localização, próximo a estação de trem, no centro da cidade, hotel com restaurante com garçom e gerente excelente, boa comida, bom café da manhã, quartos limpos.
Ótima localização, próximo a estação de trem, no centro da cidade, hotel com restaurante com garçom e gerente excelente, boa comida, bom café da manhã, quartos limpos.
10
Norberto
9 Mar 2025
·
Stayed 1 night
Tiene su propio restaurante.
Tiene su propio restaurante.
10
Delia
14 Sept 2025
·
Stayed 1 night
There was a view of the Matterhorn which was spectacular. Enjoyed the restaurant on the premises, food was delicious. Was within walking distance from train station which was a plus. Accommodations were great. Wish we had more time in Switzerland to explore more.
There was a view of the Matterhorn which was spectacular. Enjoyed the restaurant on the premises, food was delicious. Was within walking distance from train station which was a plus. Accommodations were great. Wish we had more time in Switzerland to explore more.
10
Steven
11 Dec 2025
·
Stayed 1 night
We chose the Hotel Derby because it had received good reviews and it was in close proximity to the Zermatt railway station. As it turned out it was very cosy in a cabin style. We liked it a lot. Super hot bath. We ate there in the evening and received a 15% discount as a resident. We only had time for a quick breakfast in the morning but it was fine. My only criticism was with the pillow which I found to be too soft, but that is just a matter of preference.
We chose the Hotel Derby because it had received good reviews and it was in close proximity to the Zermatt railway station. As it turned out it was very cosy in a cabin style. We liked it a lot. Super hot bath. We ate there in the evening and received a 15% discount as a resident. We only had time for a quick breakfast in the morning but it was fine. My only criticism was with the pillow which I found to be too soft, but that is just a matter of preference.
10
Deborah
17 May 2025
·
Stayed 1 night
This is a fabulous place to stay! The front desk staff had a great sense of humor & explained everything very well. The ‘family’ room for 3 was very clean, comfortable, and looked new! Small balcony was a treat. A bottle of water provided was a nice touch. The restaurant food was delicious & the wait staff was nice. Although the hostess reprimanded me for not telling her we were hotel guests (in order to get the discount on our meal) but I had already told that to the person I saw first, which was our waiter. We appreciated the discount as the meal prices aren’t cheap. The morning breakfast was excellent! A great variety of food, nutritious & delicious. So different from many hotel breakfasts in the USA. It was a short walk to the train station. Overall I would highly recommend the Hotel Derby!
This is a fabulous place to stay! The front desk staff had a great sense of humor & explained everything very well. The ‘family’ room for 3 was very clean, comfortable, and looked new! Small balcony was a treat. A bottle of water provided was a nice touch. The restaurant food was delicious & the wait staff was nice. Although the hostess reprimanded me for not telling her we were hotel guests (in order to get the discount on our meal) but I had already told that to the person I saw first, which was our waiter. We appreciated the discount as the meal prices aren’t cheap. The morning breakfast was excellent! A great variety of food, nutritious & delicious. So different from many hotel breakfasts in the USA. It was a short walk to the train station. Overall I would highly recommend the Hotel Derby!
10
Teri
7 Sept 2025
·
Stayed 2 nights
Very nice remodeled hotel in a perfect location. The room was clean and quiet with the windows closed. Darling patio. The receptionist was very nice and helpful. This is an easy walk to the train station. I would highly recommend this place. The only downside was the restaurant. The waitress was very rude which surprised me. She doesn't care about her job at all. It was my worst experience in Switzerland. The breakfast was awful.
Very nice remodeled hotel in a perfect location. The room was clean and quiet with the windows closed. Darling patio. The receptionist was very nice and helpful. This is an easy walk to the train station. I would highly recommend this place. The only downside was the restaurant. The waitress was very rude which surprised me. She doesn't care about her job at all. It was my worst experience in Switzerland. The breakfast was awful.
8
Steven
31 Jan 2024
·
Stayed 3 nights
Great location and nice restaurant
Great location and nice restaurant
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AI-generated summary based on recent guest reviews
Cleanliness
Rooms are widely described as very clean and recently renovated, with strong housekeeping. A few guests noted maintenance issues such as slow drains or lower hot-water temperature.
Related guest reviews
10
Paul
13 Jan 2026
·
Stayed 1 night
Beautiful and clean, renovated, nice balcony overlooking the town and great location near the train station
Beautiful and clean, renovated, nice balcony overlooking the town and great location near the train station
10
Ashley
25 May 2025
·
Stayed 1 night
Was a pleasant stay. Staff was extremely helpful and responsive. Room was spacious and clean.
Was a pleasant stay. Staff was extremely helpful and responsive. Room was spacious and clean.
8
Nicholas
15 Oct 2024
·
Stayed 1 night
Wir hatten ein frisch renoviertes Zimmer mit nettem Blick, es war insgesamt ruhig im Hotel. Das Bad war toll, die Betten bequem, alles sehr sauber. Eine Flasche Wasser war auch da. Den Fernseher konnte man mit dem Smartphone verbinden. Die Rezeptionistin war super nett und alles war schon vorbereitet. Insgesamt so wie ich mir einen Hotelaufenthalt wünsche. Wir waren zu zu dritt als Freunde unterwegs und hatten ein Zimmer mit Doppelbett und Kajütbett, welches auch für einen Erwachsenen gut nutzbar ist. Einziger Kritikpunkt: Das Frühstück war sehr einfach.
Wir hatten ein frisch renoviertes Zimmer mit nettem Blick, es war insgesamt ruhig im Hotel. Das Bad war toll, die Betten bequem, alles sehr sauber. Eine Flasche Wasser war auch da. Den Fernseher konnte man mit dem Smartphone verbinden. Die Rezeptionistin war super nett und alles war schon vorbereitet. Insgesamt so wie ich mir einen Hotelaufenthalt wünsche. Wir waren zu zu dritt als Freunde unterwegs und hatten ein Zimmer mit Doppelbett und Kajütbett, welches auch für einen Erwachsenen gut nutzbar ist. Einziger Kritikpunkt: Das Frühstück war sehr einfach.
10
Cheri
20 May 2025
·
Stayed 2 nights
I left a note the bathtub ran very slow, standing water
I left a note the bathtub ran very slow, standing water
6
Connie
6 May 2025
·
Stayed 2 nights
Never fix the clogged sink and loose toilet seat, reported 2x to the male manager who was so arrogant
Never fix the clogged sink and loose toilet seat, reported 2x to the male manager who was so arrogant
10
Ajay
22 May 2024
·
Stayed 1 night
The room was good beyond our expectations. Clean, nice balcony on the back and front, very clean. Highly recommended.
The room was good beyond our expectations. Clean, nice balcony on the back and front, very clean. Highly recommended.
10
Nancy
6 Jun 2025
·
Stayed 2 nights
We enjoyed our stay at The Derby. It was centrally located and close to the train station. Check in was easy and the host was friendly and very accommodating. Our room was clean and nicely decorated. The bed was very comfortable. Breakfast was offered with the room, which is always nice to have! We would definitely stay there again!
We enjoyed our stay at The Derby. It was centrally located and close to the train station. Check in was easy and the host was friendly and very accommodating. Our room was clean and nicely decorated. The bed was very comfortable. Breakfast was offered with the room, which is always nice to have! We would definitely stay there again!
6
Mei Wah
8 Jun 2022
·
Stayed 2 nights
酒店距離火車站步行3－5分鐘，地理位置很方便，房間應該剛剛裝修完，有很大陣木香味，但房間完全沒有冷氣，3日兩2夜住宿都要全程開窗，洗手間沖涼花洒水流極之慢，沖洗不夠2分鐘完全沒有水流出，第二天早上通知酒店職員下午待我和家人行完山到房維修，當我們回到酒店實在太熱，所以立即沖洗，之後通知酒店職員今天不用維修，因為明天會離開，但維修員仍然上門硬要處理，理由是明天有其它工作要做，真讓人费解。
酒店距離火車站步行3－5分鐘，地理位置很方便，房間應該剛剛裝修完，有很大陣木香味，但房間完全沒有冷氣，3日兩2夜住宿都要全程開窗，洗手間沖涼花洒水流極之慢，沖洗不夠2分鐘完全沒有水流出，第二天早上通知酒店職員下午待我和家人行完山到房維修，當我們回到酒店實在太熱，所以立即沖洗，之後通知酒店職員今天不用維修，因為明天會離開，但維修員仍然上門硬要處理，理由是明天有其它工作要做，真讓人费解。
10
Keith
6 May 2025
·
Stayed 1 night
Hotel Derby was a very comfortable stay. The Good: - The staff was very accommodating and friendly - The room and facilities were very clean - Middle of shopping district in Zermat. Very busy and walkable environment. The Bad: - The room was fairly hot in the night time even with the heat off. We needed to open the window overnight which caused lot of noise in the late night and morning due to the location. - Water temperature was not very hot for shower - The mountain view is not a view of Matterhorn, rather some shorter mountains in the area. Barely viewable on the second highest floor balcony. - Breakfast was included but did not have too much options and had mediocre taste even compared to some cheaper stays in Swiss
Hotel Derby was a very comfortable stay. The Good: - The staff was very accommodating and friendly - The room and facilities were very clean - Middle of shopping district in Zermat. Very busy and walkable environment. The Bad: - The room was fairly hot in the night time even with the heat off. We needed to open the window overnight which caused lot of noise in the late night and morning due to the location. - Water temperature was not very hot for shower - The mountain view is not a view of Matterhorn, rather some shorter mountains in the area. Barely viewable on the second highest floor balcony. - Breakfast was included but did not have too much options and had mediocre taste even compared to some cheaper stays in Swiss
10
Grant
13 Feb 2025
·
Stayed 1 night
Very nice hotel. I lucked out and got a room with a balcony. Room and facilities were well thought out to accommodate a ski vacation. Room was very clean and housekeeping was excellent. Price was on the low end for Zermatt so I wasn’t sure what to expect. I would stay here again and would recommend it to a single or couple travelling for a ski vacation.
Very nice hotel. I lucked out and got a room with a balcony. Room and facilities were well thought out to accommodate a ski vacation. Room was very clean and housekeeping was excellent. Price was on the low end for Zermatt so I wasn’t sure what to expect. I would stay here again and would recommend it to a single or couple travelling for a ski vacation.
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AI-generated summary based on recent guest reviews
Rooms
Renovated, alpine-style rooms are comfortable, many with balconies and occasional Matterhorn views; beds are generally praised. Street-facing rooms can be noisy if windows are open, and several guests mention no air conditioning leading to warm nights.
Related guest reviews
10
Paul
13 Jan 2026
·
Stayed 1 night
Beautiful and clean, renovated, nice balcony overlooking the town and great location near the train station
Beautiful and clean, renovated, nice balcony overlooking the town and great location near the train station
10
Mark
22 Mar 2025
·
Stayed 1 night
Great spot, beautiful room. Got the luck of the draw and got the top floor with a balcony with a view. On the main street, easily walkable from train station and everything else in town. Bed was super comfortable.
Great spot, beautiful room. Got the luck of the draw and got the top floor with a balcony with a view. On the main street, easily walkable from train station and everything else in town. Bed was super comfortable.
10
Laura
3 Jun 2023
·
This hotel is modern and clean. The staff is friendly and helpful. The beds are comfortable and the room was spacious. We felt very safe here and the breakfast was excellent. It was close to shopping, pharmacy, and restaurants. We would stay here again!
This hotel is modern and clean. The staff is friendly and helpful. The beds are comfortable and the room was spacious. We felt very safe here and the breakfast was excellent. It was close to shopping, pharmacy, and restaurants. We would stay here again!
6
Seyed Danial
30 Jul 2024
·
Stayed 1 night
Stayed at Derby hotel for one night, No air conditioning so you have to keep the windows open, since they don’t have screens, you are just inviting mosquitoes and bugs in! On top of that you hear people on the street well passed the midnight.
Stayed at Derby hotel for one night, No air conditioning so you have to keep the windows open, since they don’t have screens, you are just inviting mosquitoes and bugs in! On top of that you hear people on the street well passed the midnight.
8
Nihal
9 Sept 2024
·
Stayed 1 night
Super close to the train station, hardly a two minute walk so if you have luggage this is very convenient. The room itself was excellent, newly renovated so very modern new finishes. Clearly though it is meant for winter/ski season. There’s no AC, it was hot but thankfully I could open the window which helped. But if you are light sleeper and sensitive to sounds then this might not be your best option as there is in the heart of the town so lots of people walking around/talking dinning till quite late at night. One thing that annoyed me a lot was they didn’t accept credit card for the property fees which was around 4 chf, and I didn’t have cash on me so I was forced to eat dinner at their restaurant so they could add the property fee charge to my dining bill and pay it that way. The dinner wasn’t good at all. But breakfast was AMAZING, definitely try their pain is chocolat, the best I’ve had. All in all I’d rate it a 3.5-4
Super close to the train station, hardly a two minute walk so if you have luggage this is very convenient. The room itself was excellent, newly renovated so very modern new finishes. Clearly though it is meant for winter/ski season. There’s no AC, it was hot but thankfully I could open the window which helped. But if you are light sleeper and sensitive to sounds then this might not be your best option as there is in the heart of the town so lots of people walking around/talking dinning till quite late at night. One thing that annoyed me a lot was they didn’t accept credit card for the property fees which was around 4 chf, and I didn’t have cash on me so I was forced to eat dinner at their restaurant so they could add the property fee charge to my dining bill and pay it that way. The dinner wasn’t good at all. But breakfast was AMAZING, definitely try their pain is chocolat, the best I’ve had. All in all I’d rate it a 3.5-4
10
Prakash
27 Jul 2025
·
Stayed 1 night
Very quaint hotel in an extremely central location. Only a few minutes walk from the railway station and situated on the main street in Zermatt. The rooms were spacious and appeared to be recently modernised. The rest of the hotel however, looks a little bit dated.
Very quaint hotel in an extremely central location. Only a few minutes walk from the railway station and situated on the main street in Zermatt. The rooms were spacious and appeared to be recently modernised. The rest of the hotel however, looks a little bit dated.
10
Wai Yee
21 Jul 2025
·
Stayed 2 nights
酒店位置距離Zermatt 車站只是數分鐘步程。一踏進酒店，已得到前台職員親切友善的招待。所入住的房間很大，前後均有露台，且裝修很美，床鋪整潔舒適。住宿期間已包早餐， 美中不足的是，房間內沒有提供電熱水煲和雪櫃等設施，似乎都沒有空調（因沒有看到任何出風口），要打開窗門才可。但綜合各方面後，也給予很高評價！
酒店位置距離Zermatt 車站只是數分鐘步程。一踏進酒店，已得到前台職員親切友善的招待。所入住的房間很大，前後均有露台，且裝修很美，床鋪整潔舒適。住宿期間已包早餐， 美中不足的是，房間內沒有提供電熱水煲和雪櫃等設施，似乎都沒有空調（因沒有看到任何出風口），要打開窗門才可。但綜合各方面後，也給予很高評價！
8
MA SO LING
26 Sept 2024
·
Stayed 3 nights
Room Newly furnished. Clean and tidy. USB at bedside. Bathroom and shower bath excellent. However the mattress and pillow are rather flaccid. As the hotel is located at the Main Street, Rooms facing the Main Street are noisy. You must closed the doors of the balcony at night to keep away the noise. Train stations to Tasch and Gornergrat are within few minutes walking. I would recommend this hotel to my friends.
Room Newly furnished. Clean and tidy. USB at bedside. Bathroom and shower bath excellent. However the mattress and pillow are rather flaccid. As the hotel is located at the Main Street, Rooms facing the Main Street are noisy. You must closed the doors of the balcony at night to keep away the noise. Train stations to Tasch and Gornergrat are within few minutes walking. I would recommend this hotel to my friends.
10
Delia
14 Sept 2025
·
Stayed 1 night
There was a view of the Matterhorn which was spectacular. Enjoyed the restaurant on the premises, food was delicious. Was within walking distance from train station which was a plus. Accommodations were great. Wish we had more time in Switzerland to explore more.
There was a view of the Matterhorn which was spectacular. Enjoyed the restaurant on the premises, food was delicious. Was within walking distance from train station which was a plus. Accommodations were great. Wish we had more time in Switzerland to explore more.
10
Stephan
11 May 2024
·
Stayed 2 nights
Terrific location, couple of blocks from the train station. This is an older hotel, lobby is clearly quite old. But the upper floors have be all redone. The rooms are very modern and just beautiful. Five stars all the way.
Terrific location, couple of blocks from the train station. This is an older hotel, lobby is clearly quite old. But the upper floors have be all redone. The rooms are very modern and just beautiful. Five stars all the way.
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AI-generated summary based on recent guest reviews
Service
Staff are often friendly, helpful, and accommodating, with repeated praise for reception. There are isolated complaints about a rude or unprofessional interaction and slow follow-up on reported issues.
Related guest reviews
2
Chinthaka
2 Jan 2023
·
Stayed 19,350 nights
Receptionist was unprofessional, Paid a city Tax at checkin but she didn’t update the system, furthermore she was dexterous, crafty as gave me an out of use bill ( money note). Whole night stayed without a heating on. It was very warm when we arrived, midnight was really cold. I shouldn’t give any stars at all
Receptionist was unprofessional, Paid a city Tax at checkin but she didn’t update the system, furthermore she was dexterous, crafty as gave me an out of use bill ( money note). Whole night stayed without a heating on. It was very warm when we arrived, midnight was really cold. I shouldn’t give any stars at all
10
kylie
10 Jan 2025
·
Stayed 3 nights
Right in the middle of the village so everything was within walking distance including from the train station itself. I sent a few queries through via whats app such as do they serve dinner there and do i need to bk and i was promptly answered. Upon checkin kristiane couldnt have been more helpful. She had already bked us a table for dinner at the time i requested and then went through the different tourist options such as gornergrat and sunnega which we ended up doing both and her recommendations were perfect. The rooms were lovely and clean and had little balcony overlooking the main street which although bustling with activity couldnt be heard from the rooms. The beds were comfy and the bathroom had everything you needed such as magnifying mirror, shampoo, conditioner and hairdryer. The view from the bathroom window was superb also. The breakfast was perfect with a large buffet to choose from with all the favourites available. I highly recommend this hotel and especially commend kristiane on her excellent welcoming hospitality.
Right in the middle of the village so everything was within walking distance including from the train station itself. I sent a few queries through via whats app such as do they serve dinner there and do i need to bk and i was promptly answered. Upon checkin kristiane couldnt have been more helpful. She had already bked us a table for dinner at the time i requested and then went through the different tourist options such as gornergrat and sunnega which we ended up doing both and her recommendations were perfect. The rooms were lovely and clean and had little balcony overlooking the main street which although bustling with activity couldnt be heard from the rooms. The beds were comfy and the bathroom had everything you needed such as magnifying mirror, shampoo, conditioner and hairdryer. The view from the bathroom window was superb also. The breakfast was perfect with a large buffet to choose from with all the favourites available. I highly recommend this hotel and especially commend kristiane on her excellent welcoming hospitality.
10
Susan
19 Sept 2025
·
Stayed 1 night
The hotel was great. Location was perfect. 2 minute walk from the train station in the heart of town. Kristian’s at the front desk was very nice and extremely helpful. Would highly recommend
The hotel was great. Location was perfect. 2 minute walk from the train station in the heart of town. Kristian’s at the front desk was very nice and extremely helpful. Would highly recommend
6
Connie
6 May 2025
·
Stayed 2 nights
Never fix the clogged sink and loose toilet seat, reported 2x to the male manager who was so arrogant
Never fix the clogged sink and loose toilet seat, reported 2x to the male manager who was so arrogant
10
Liz
3 Jun 2025
·
Stayed 1 night
Lovely central hotel with the loveliest, helpful hotel receptionist.
Lovely central hotel with the loveliest, helpful hotel receptionist.
10
Roy
9 Aug 2023
·
Stayed 1 night
Management was very kind and flexible in changing my reservation for a day later without charge (airport delay). The hotel was very cozy, clean, and modern. The natural pine scent from the wood on the walls and roof was refreshing. The town is lovely.
Management was very kind and flexible in changing my reservation for a day later without charge (airport delay). The hotel was very cozy, clean, and modern. The natural pine scent from the wood on the walls and roof was refreshing. The town is lovely.
10
Werner
16 Sept 2023
·
Stayed 1 night
Extreme friendly staff. Beautiful and clean rooms. Good breakfast
Extreme friendly staff. Beautiful and clean rooms. Good breakfast
10
HALUK
6 Jan 2023
·
Stayed 8 nights
100% Recommended. Best location, best service, best (new) rooms, best breakfast best vibe. This place is so convenient, so comfortable and so welcoming. Special thanks to Christina.
100% Recommended. Best location, best service, best (new) rooms, best breakfast best vibe. This place is so convenient, so comfortable and so welcoming. Special thanks to Christina.
10
Hazel
27 Oct 2023
·
Stayed 2 nights
Friendly staffs
Friendly staffs
10
Ronald
16 May 2024
·
Stayed 1 night
Room was very nice. Appreciated that they allowed me to change my non-cancellable reservation by 1 day, thanks for being flexible.
Room was very nice. Appreciated that they allowed me to change my non-cancellable reservation by 1 day, thanks for being flexible.
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AI-generated summary based on recent guest reviews
Location
Exceptionally central on Zermatt’s main street and a short walk from the train station, shops, and restaurants. Some noise is possible due to the lively setting.
Related guest reviews
10
Paul
13 Jan 2026
·
Stayed 1 night
Beautiful and clean, renovated, nice balcony overlooking the town and great location near the train station
Beautiful and clean, renovated, nice balcony overlooking the town and great location near the train station
10
luis
8 Dec 2025
·
Stayed 1 night
Beautiful hotel with n the heart of Zermatt. Walking distance to all the shops and restaurants and train.
Beautiful hotel with n the heart of Zermatt. Walking distance to all the shops and restaurants and train.
10
David
14 May 2025
·
Stayed 1 night
Very nice property close to the train station. We were warmly welcomed and enjoyed our room. Highly recommend.
Very nice property close to the train station. We were warmly welcomed and enjoyed our room. Highly recommend.
10
kylie
10 Jan 2025
·
Stayed 3 nights
Right in the middle of the village so everything was within walking distance including from the train station itself. I sent a few queries through via whats app such as do they serve dinner there and do i need to bk and i was promptly answered. Upon checkin kristiane couldnt have been more helpful. She had already bked us a table for dinner at the time i requested and then went through the different tourist options such as gornergrat and sunnega which we ended up doing both and her recommendations were perfect. The rooms were lovely and clean and had little balcony overlooking the main street which although bustling with activity couldnt be heard from the rooms. The beds were comfy and the bathroom had everything you needed such as magnifying mirror, shampoo, conditioner and hairdryer. The view from the bathroom window was superb also. The breakfast was perfect with a large buffet to choose from with all the favourites available. I highly recommend this hotel and especially commend kristiane on her excellent welcoming hospitality.
Right in the middle of the village so everything was within walking distance including from the train station itself. I sent a few queries through via whats app such as do they serve dinner there and do i need to bk and i was promptly answered. Upon checkin kristiane couldnt have been more helpful. She had already bked us a table for dinner at the time i requested and then went through the different tourist options such as gornergrat and sunnega which we ended up doing both and her recommendations were perfect. The rooms were lovely and clean and had little balcony overlooking the main street which although bustling with activity couldnt be heard from the rooms. The beds were comfy and the bathroom had everything you needed such as magnifying mirror, shampoo, conditioner and hairdryer. The view from the bathroom window was superb also. The breakfast was perfect with a large buffet to choose from with all the favourites available. I highly recommend this hotel and especially commend kristiane on her excellent welcoming hospitality.
10
Elma
31 Jul 2025
·
Stayed 3 nights
Stuff very friendly and helpful. Hotel located on main street close to everything like shops, trains, supermarket, restaurants. I would defiantly recommend it.
Stuff very friendly and helpful. Hotel located on main street close to everything like shops, trains, supermarket, restaurants. I would defiantly recommend it.
10
Robert
22 Apr 2025
·
Stayed 2 nights
Perfect location in middle of Zermatt with walking fistance to train station.
Perfect location in middle of Zermatt with walking fistance to train station.
10
Steven
11 Dec 2025
·
Stayed 1 night
We chose the Hotel Derby because it had received good reviews and it was in close proximity to the Zermatt railway station. As it turned out it was very cosy in a cabin style. We liked it a lot. Super hot bath. We ate there in the evening and received a 15% discount as a resident. We only had time for a quick breakfast in the morning but it was fine. My only criticism was with the pillow which I found to be too soft, but that is just a matter of preference.
We chose the Hotel Derby because it had received good reviews and it was in close proximity to the Zermatt railway station. As it turned out it was very cosy in a cabin style. We liked it a lot. Super hot bath. We ate there in the evening and received a 15% discount as a resident. We only had time for a quick breakfast in the morning but it was fine. My only criticism was with the pillow which I found to be too soft, but that is just a matter of preference.
10
Ronald
3 Aug 2025
·
Stayed 2 nights
Very nicely located on Main Street of Zermatt.
Very nicely located on Main Street of Zermatt.
10
Chuan Kuang
21 May 2025
·
Stayed 1 night
Very closed to train station
Very closed to train station
10
Ellis
9 Jun 2025
·
Stayed 2 nights
Great location and very near to railway station without the noise.
Great location and very near to railway station without the noise.
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AI-generated summary based on recent guest reviews
Dining
Breakfast feedback is mixed: many enjoyed it, while others found it basic or limited, with occasional cold items. The on-site restaurant is convenient and often liked, though a few guests reported service or setup issues.
Related guest reviews
8
Hélène
21 Jan 2022
·
Stayed 2 nights
Hôtel très bien. Personnel attentif. Super bien situé. Seul bémol petit déjeuner : salade de fruit sortant de boites.
Hôtel très bien. Personnel attentif. Super bien situé. Seul bémol petit déjeuner : salade de fruit sortant de boites.
10
Joel
1 Feb 2025
·
Stayed 2 nights
Ótima localização, próximo a estação de trem, no centro da cidade, hotel com restaurante com garçom e gerente excelente, boa comida, bom café da manhã, quartos limpos.
Ótima localização, próximo a estação de trem, no centro da cidade, hotel com restaurante com garçom e gerente excelente, boa comida, bom café da manhã, quartos limpos.
10
Joelynn
21 May 2025
·
Stayed 2 nights
Spacious room. Clean and well maintained Nice balcony. Great location in town. Breakfast was extremely basic. Not very fresh. Few choices
Spacious room. Clean and well maintained Nice balcony. Great location in town. Breakfast was extremely basic. Not very fresh. Few choices
8
MATHEUS
31 Oct 2025
·
Stayed 2 nights
Quarto novo, sacada grande mas sem vista, ótima localização, ao lado da estação, na rua principal. Café da manhã com pouco opção, ovos mexidos servidos frio, com pouca reposição, sem opção de bacon. Pouca opção de comida. Recepcionista muito agradável e solicita, nos deu uma dica sobre a conversão do cartão que nenhuma outra pessoa tinha falado.
Quarto novo, sacada grande mas sem vista, ótima localização, ao lado da estação, na rua principal. Café da manhã com pouco opção, ovos mexidos servidos frio, com pouca reposição, sem opção de bacon. Pouca opção de comida. Recepcionista muito agradável e solicita, nos deu uma dica sobre a conversão do cartão que nenhuma outra pessoa tinha falado.
10
Steven
11 Dec 2025
·
Stayed 1 night
We chose the Hotel Derby because it had received good reviews and it was in close proximity to the Zermatt railway station. As it turned out it was very cosy in a cabin style. We liked it a lot. Super hot bath. We ate there in the evening and received a 15% discount as a resident. We only had time for a quick breakfast in the morning but it was fine. My only criticism was with the pillow which I found to be too soft, but that is just a matter of preference.
We chose the Hotel Derby because it had received good reviews and it was in close proximity to the Zermatt railway station. As it turned out it was very cosy in a cabin style. We liked it a lot. Super hot bath. We ate there in the evening and received a 15% discount as a resident. We only had time for a quick breakfast in the morning but it was fine. My only criticism was with the pillow which I found to be too soft, but that is just a matter of preference.
10
Thomas
12 Dec 2022
·
Stayed 2 nights
Amazing hotel - very clean, recently updated, big warm room with great views. Only con is the free breakfast had limited options (bread, yogurt, fruit salad, and fruit, as well as drinks. Would stay here again!
Amazing hotel - very clean, recently updated, big warm room with great views. Only con is the free breakfast had limited options (bread, yogurt, fruit salad, and fruit, as well as drinks. Would stay here again!
10
Deborah
17 May 2025
·
Stayed 1 night
This is a fabulous place to stay! The front desk staff had a great sense of humor & explained everything very well. The ‘family’ room for 3 was very clean, comfortable, and looked new! Small balcony was a treat. A bottle of water provided was a nice touch. The restaurant food was delicious & the wait staff was nice. Although the hostess reprimanded me for not telling her we were hotel guests (in order to get the discount on our meal) but I had already told that to the person I saw first, which was our waiter. We appreciated the discount as the meal prices aren’t cheap. The morning breakfast was excellent! A great variety of food, nutritious & delicious. So different from many hotel breakfasts in the USA. It was a short walk to the train station. Overall I would highly recommend the Hotel Derby!
This is a fabulous place to stay! The front desk staff had a great sense of humor & explained everything very well. The ‘family’ room for 3 was very clean, comfortable, and looked new! Small balcony was a treat. A bottle of water provided was a nice touch. The restaurant food was delicious & the wait staff was nice. Although the hostess reprimanded me for not telling her we were hotel guests (in order to get the discount on our meal) but I had already told that to the person I saw first, which was our waiter. We appreciated the discount as the meal prices aren’t cheap. The morning breakfast was excellent! A great variety of food, nutritious & delicious. So different from many hotel breakfasts in the USA. It was a short walk to the train station. Overall I would highly recommend the Hotel Derby!
10
Teri
7 Sept 2025
·
Stayed 2 nights
Very nice remodeled hotel in a perfect location. The room was clean and quiet with the windows closed. Darling patio. The receptionist was very nice and helpful. This is an easy walk to the train station. I would highly recommend this place. The only downside was the restaurant. The waitress was very rude which surprised me. She doesn't care about her job at all. It was my worst experience in Switzerland. The breakfast was awful.
Very nice remodeled hotel in a perfect location. The room was clean and quiet with the windows closed. Darling patio. The receptionist was very nice and helpful. This is an easy walk to the train station. I would highly recommend this place. The only downside was the restaurant. The waitress was very rude which surprised me. She doesn't care about her job at all. It was my worst experience in Switzerland. The breakfast was awful.
10
Robert
17 May 2025
·
Stayed 1 night
Room / restaurant/ breakfast in the morning —— location - location - location…. Very enjoyable overall experience
Room / restaurant/ breakfast in the morning —— location - location - location…. Very enjoyable overall experience
8
Andrea
11 Nov 2025
·
Stayed 1 night
Great spot, close to everything. Breakfast was continental only but good enough variety. Room and balcony were excellent with a beautiful view.
Great spot, close to everything. Breakfast was continental only but good enough variety. Room and balcony were excellent with a beautiful view.
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AI-generated summary based on recent guest reviews
10
Steven
29 Sept 2026
·
Stayed 1 night
Easy and a very good location. Loved the stay
Easy and a very good location. Loved the stay
10
Rasime
23 Aug 2026
·
Stayed 1 night
Superb location, very clean, helpful staff.
Superb location, very clean, helpful staff.
10
Jennifer
1 Aug 2026
·
Stayed 2 nights
Great location close to the train station. Room was modern and clean. We loved our balcony overlooking the street. Would recommend to others visiting Zermatt!
Great location close to the train station. Room was modern and clean. We loved our balcony overlooking the street. Would recommend to others visiting Zermatt!
10
Lisa
1 Jul 2026
·
Stayed 1 night
We arrived later than expected due to train cancellations and delays. The receptionist very kindly stayed and waited for us (I had emailed them to let them know). The dining room seated and served us even though it was close to the time to close down. The food was delicious! Our room was beautiful and clean. Everything seems newly updated and very nice. The next morning the receptionist helped us understand the bus system so that we could go to take a ride to the Matterhorn. They kept our luggage for us while we enjoyed wandering the town. 10/10 would stay again. It’s a beautiful town and this is a stellar hotel.
We arrived later than expected due to train cancellations and delays. The receptionist very kindly stayed and waited for us (I had emailed them to let them know). The dining room seated and served us even though it was close to the time to close down. The food was delicious! Our room was beautiful and clean. Everything seems newly updated and very nice. The next morning the receptionist helped us understand the bus system so that we could go to take a ride to the Matterhorn. They kept our luggage for us while we enjoyed wandering the town. 10/10 would stay again. It’s a beautiful town and this is a stellar hotel.
10
Hui
27 May 2026
·
Stayed 1 night
The hotel is inside the village in the zermatt very conveniently located. The staff is very helpful but if you have a heavy luggage, it might be a little difficult by the doorway other than that it’s very good.
The hotel is inside the village in the zermatt very conveniently located. The staff is very helpful but if you have a heavy luggage, it might be a little difficult by the doorway other than that it’s very good.
FAQs about Hotel Derby
What type of breakfast is offered and what are the serving hours?
Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee of approximately CHF 18.00 for adults and CHF 10.00 for children.
Does the property allow pets?
Pets are allowed at the property, with a maximum fee of CHF 10.00 per pet, per day. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is from 3:30 PM to 10:00 PM, and check-out is by 10:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.
Are airport shuttle services available?
A roundtrip airport shuttle is available for a surcharge, but specific pricing details are not provided. Guests can arrange the transfer through the property.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details about bathrooms and pool access features are not provided.
Where is the property located in relation to key landmarks?
The hotel is centrally located in Zermatt, just 0.1 km from Zermatt-Matterhorn Ski Paradise and 0.2 km from Zermatt Visitor Center. Other nearby attractions include Tour Monte Rosa and Matterhorn Museum, both within 0.4 km.
What are the policies for guests staying with children?
One child aged 6 years old or younger stays free when occupying the parent or guardian's room using existing bedding.
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Instant AI responses are based on hotel information
Prices for upcoming dates
November 2026
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December 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-11-12: NO DATA
- 2026-11-13: NO DATA
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- 2026-11-19: NO DATA
- 2026-11-20: 275.5645216563416USD
- 2026-11-21: 315.5364612559204USD
- 2026-11-22: 299.01322295996096USD
- 2026-11-23: 314.26954877337647USD
- 2026-11-24: 316.2699848797608USD
- 2026-11-25: 316.2699848797608USD
- 2026-11-26: 316.2699848797608USD
- 2026-11-27: 420.08445878546144USD
- 2026-11-28: 420.08445878546144USD
- 2026-11-29: 314.26954877337647USD
- 2026-11-30: NO DATA
- 2026-12-01: 311.5662777242432USD
- 2026-12-02: 317.27021981341557USD
- 2026-12-03: 306.292416062378USD
- 2026-12-04: 318.6963488196411USD
- 2026-12-05: 334.0639506428223USD
- 2026-12-06: 334.0639506428223USD
- 2026-12-07: 336.27441346545413USD
- 2026-12-08: NO DATA
- 2026-12-09: 415.7430063583374USD
- 2026-12-10: 319.5066447875977USD
- 2026-12-11: NO DATA
- 2026-12-12: NO DATA
- 2026-12-13: 318.27042098614504USD
- 2026-12-14: 319.5066447875977USD
- 2026-12-15: 318.6963488196411USD
- 2026-12-16: 345.38483291668706USD
- 2026-12-17: 318.6963488196411USD
- 2026-12-18: 415.7430063583374USD
- 2026-12-19: NO DATA
- 2026-12-20: NO DATA
- 2026-12-21: NO DATA
- 2026-12-22: NO DATA
- 2026-12-23: NO DATA
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- 2026-12-27: NO DATA
- 2026-12-28: NO DATA
- 2026-12-29: NO DATA
- 2026-12-30: NO DATA
- 2026-12-31: NO DATA
- 2027-01-01: NO DATA
- 2027-01-02: NO DATA
- 2027-01-03: 415.3078280313111USD
- 2027-01-04: NO DATA
- 2027-01-05: NO DATA
- 2027-01-06: NO DATA
- 2027-01-07: NO DATA
- 2027-01-08: NO DATA
- 2027-01-09: 358.2792781575318USD
- 2027-01-10: 339.27508450549317USD
- 2027-01-11: 339.064180005188USD
- 2027-01-12: 327.44701185095215USD
The front desk is open daily from 7:30 AM - 10:00 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Zermatt is in a car-free zone and can be reached only by train.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
- Fee for buffet breakfast: approximately CHF 18.00 for adults and CHF 10.00 for children
- Pet fee: CHF 10.00 per pet, per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Airport shuttle
Restaurant
Non-smoking rooms
Tour desk
Dry cleaning
Housekeeping
Services
Tour desk
Dry cleaning
Housekeeping
Currency exchange
Safe-deposit box
Luggage storage
Express check-in/check-out
Self laundry
Concierge Services
Ski Storage
Internet
Free wi-fi
Activities
Golf course (nearby)
Cycling
Hiking
Outdoor Furniture
Terrace
General
Restaurant
Non-smoking rooms
Packed lunches
Family room
Parking
Airport shuttle