Name: Causeway 353 Hotel
Address: 353 Little Collins Street, Melbourne, Victoria, Australia, Melbourne, Victoria, AU
Price range: $55–$1,183 per night
Rating: 8.33

What guests think

Causeway 353 Hotel draws praise for its central CBD location, walkability to trams and attractions, and generally friendly, helpful staff, while feedback frequently notes dated rooms, low natural light in some rooms, and inconsistent housekeeping standards.

Many found rooms quiet and comfortable enough, though bed comfort varied and air conditioning or key-card access occasionally caused frustration. Facilities include a small gym and steam room, but maintenance can be patchy; the Thai restaurant downstairs and abundant nearby cafes are handy. Several guests disliked the $100 security hold and slow refunds, and some check-in procedures felt old-fashioned or inflexible. Overall, expect a simple, well-located base with welcoming staff and practical comforts rather than a polished, modern finish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Facilities include a small gym and steam room (sometimes out of order), multiple lifts, coin laundry, and a convenient Thai restaurant downstairs; discounted parking nearby is available. Some guests reported lift shakiness, key-card problems, and costly or limited laundry access.

Related guest reviews

8

Nigel

Oct 10, 2025

·

Stayed 1 night

Good value hotel. Conveniently close to rail connections and in the heart of the CBD. Just a few minor issues. TV remote didn't function, steam room was mediocre, and Reception staff only allowed extra half hour delay to checkout - and then jealously ensured that I was out of my room!

10

Patrick

Oct 16, 2025

·

Stayed 2 nights

The gym was well-equipped, and there was also a steam room. The staff were very accommodating and communicated clearly about the early check-in options that may depend on availability. They managed to arrange a room for me to check in early, which I really appreciated. Central walkable location.

10

Zofia

Feb 18, 2026

·

Stayed 4 nights

Great location and friendly staff. Did take advantage of the Thai restaurant in the basement, really convenient. 3 lifts meant we could call them very quickly. Bed was huge and really comfortable. Would recommend the bagel shop a few doors down.

10

Kelly

May 14, 2024

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Stayed 2 nights

Love this hotel. It is very well priced and a fantastic location. Room was clean, comfortable and very quiet. The staff are professional and make you feel special and spoilt! Shout out to Anita on reception who is one of the loveliest people we’ve ever met. So helpful and kind. She really made an impression on us. I would honestly choose this hotel over the crown for the customer service alone. It was our wedding anniversary and it couldn’t have been more of a perfect stay. Extra bonus was the $16 parking for 2 nights thanks to hotel discount. We’ll be back.

8

Giovanni

Nov 16, 2025

·

Stayed 6 nights

Hotel bem localizado, confortável e limpo. Há um fitness room no hotel que poderia ser melhorado com a aquisição de halteres.

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8

Helen

Oct 27, 2025

·

Stayed 7 nights

Jug was rusty inside so couldn’t use but it’s Melbourne do plenty of coffee options! More than 2 towels would be good. Loved the convenient location and the Thai restaurant below was amazing!

10

Ngarie

Mar 11, 2025

·

Stayed 1 night

Fantastic Location, perfect for a girls night in town, booked the room with 3 King singles. The Thai resturant in the basement was a tasty and good value. Parked at the Galleria - 131 Elizabeth Street, which was a 2 minute walk. Would book again

8

Nathaniel

Jun 17, 2024

·

Stayed 9 nights

What we liked • The TV was a good size and well placed • Table side lights were good, not too bright, positioned well • Bed was very comfortable • Good placement of power points, especially in the bathroom • Always had soap and toiletries available • Not much light got into the room thanks to its location the quality blackout cover - however - unless on the top levels, you will probably only get a view of the building directly opposite • Excellent location in the CBD, everything you could need was accessible • Gym was easy to get to and open all times • Restaurant and bar was directly accessible via elevator most times of the day (AND THE RESTAURANT HAS KERFUS) What could be better • Washing machines were expensive to use ($8 each use!), could only be accessed between certain hours (8AM - 8PM), and only accepted $1-$2 coins • Could only get change from the front counter on weekends, difficult to get otherwise since a lot of places only accept card payments • The entryway light was part of the same circuit as the lights near the windows, could not turn off one without turning off the other as well • Steam Room was out of order the entire duration (9 days) of stay • Magnetic card system for using elevator and doors showing its age, would frequently require multiple attempts before successfully reading card data, made accessing facilities difficult sometimes • Would have liked there to be some manner of rooftop access to check out the cityscape

6

Chrissy

Oct 11, 2024

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Stayed 3 nights

Old , dingy in need of an upgrade . The lifts were dodgy.

8

Paul William

Apr 6, 2024

·

Stayed 1 night

Great location, central to all things that are good to visit. Used the gym but no free weights.

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Cleanliness

Many guests reported clean rooms and fresh linens, but recurring issues included bathroom grout or mould, dust, and inconsistent or missed servicing. A few described unpleasant bathroom smells or inadequate deep cleaning.

Related guest reviews

4

susan

Aug 15, 2025

·

Stayed 4 nights

This place is shabby and dirty. Based on the condition of the lobby with stained walls and sofas, I should have expected that the room would be as horrible as it was. I don't know where the reviewers who love this place stayed but it could not have been this hotel. The photos they post are certainly not current. My room was so dusty and dirty that it made me feel itchy. When I complained they sent a guy in a suit with a cloth. He wiped around but did not clean. When I showed him the huge amount of dirt on the walls, the baseboards and underneath almost everything he got the real cleaners to come. I had to show them how to clean. When I asked them to pull out the bed to vacuum I was almost ill. No one had done that in a long time.The freezer was encrusted with ice and so unusable. I mentioned it to the cleaner and she unplugged it. This created a load of water that seeped put onto the carpet. What a disaster! I checked out after Expedia talked to them and they agreed to refund the unused portion. They also charge a security fee.....I guess that they don't feel that their normal clientele can be trusted to not trash the place. I had to pay this (apparently it's in the small...very small/.....print) and now I have to wait for 7-10 days for a refund. What a scam! So I paid for one night in this rat hole and moved by 7:30 AM to my new accommodation. Do not stay in this place. I still feel dirty after 2 showers

6

angel

Nov 6, 2025

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Stayed 6 nights

We found the room service not very good. Our rooms weren’t cleaned. I had a bleeding nose the first night we got there and it got on the top of the blankets and on the pillow and we told the front desk about it and all they did was go and flip the pillows and move the sheets so they thought we couldn’t see it And the bathrooms were very smelly. The staff at the front desk were amazing. The only complaint I had was about the cleaning.

8

Paul

Mar 25, 2025

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Stayed 3 nights

Excellent location and Staff, very comfortable room and bed but some more effort in cleaning grout in shower/bathroom needs to be done as can give a ‘dirty’ impression of the room.

8

Roohollah

Jun 7, 2024

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Stayed 7 nights

The hotel staff were professional and friendly. The room was clean and quiet. The only negative was the bath which had black mould on the wall. Needs a good cleaning.

10

Patti

Nov 26, 2025

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Stayed 4 nights

The room was very clean and staff were all extremely friendly and helpful. Central city location and positioned in a cute laneway with cafes right outside the hotel doors. Would definitely stay here again

6

Trevor

Sep 22, 2025

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Stayed 3 nights

Room wasn't clean the staff are given limited time to do job please clean under the bed items that shouldn't be found And shower needs proper cleaning

6

CEDRIC

Dec 5, 2025

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Stayed 6 nights

Muy buena ubicación, relativamente tranquilo pero la limpieza de la habitación no está para nada a la altura. He estado 5 noches y cada día la capa de polvo en la mesa se hacía más obvia.

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8

Fleur

Aug 3, 2025

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Stayed 1 night

Great location. Rooms very clean. Beautiful linen on beds.

10

Béatrice

Nov 22, 2025

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Stayed 4 nights

Das Zimmer war immer makellos sauber. Das Personal sehr nett und das Hotel liegt sehr central in der Stsdt.

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8

Sophie

Feb 19, 2026

·

Stayed 1 night

Room was clean, check in fast and they allowed us to get in early. Location was great. Central to everything.

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Rooms

Rooms vary from spacious to small and feel generally dated; several face close buildings with limited natural light. Bed and pillow comfort is mixed, many rooms are quiet with effective blackout curtains, and occasional AC or lift-noise issues were noted.

Related guest reviews

8

Christopher

Jun 1, 2025

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Stayed 1 night

Pros: Very central, close to transport, shops etc. Prices good for location. Cons: Its very tired - needs a big freshen up including replacement of uncomfortable beds, re-do of rooms, reception.

10

Kara

Oct 19, 2025

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Stayed 2 nights

Check in easy, room small and seemingly clean, AC shotty- difficult to program and was not cooling efficiently but was ok. Shower hot and great pressure! Bed was a bit firm as were pillows. Great location, walkable to a lot of attractions, shops, food. Overall a great stay.

10

Nicole

May 29, 2025

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Stayed 3 nights

We had a good clean, quiet room, luckily. The ones near the lift would be annoyed by all the CLUNKING of the lifts all tgrough the night.

6

Clemente

Feb 19, 2026

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Stayed 6 nights

It was a great size room, i got them to change my room as it was really dark & a bit tired. Needs a bit of a renovation, great location though & the staff were fantastic

10

Daniel

Feb 3, 2026

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Stayed 7 nights

Great location, clean room and spacious, quiet area with loads of things going on around it.

10

Geraldine

Nov 30, 2025

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Stayed 5 nights

Central location. Large room with bathtub

8

Darren Mark

Apr 23, 2024

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Stayed 5 nights

We love this hotel and this was our 4th stay Location is amazing, surrounded by great shopping and restaurant options. Very clean with comfortable beds. The block out curtains are fantastic for a nice sleep in.

4

Shivaughn

Feb 23, 2026

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Stayed 2 nights

Not as advertised. Quite dated, small and bathroom walls left much to be desired. Small window and dark room.

8

Amber

Mar 27, 2023

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Stayed 1 night

Great location and nice clean room, although not much natural light. Downside was lack of soundproofing, made it sound like we were inside the elevator every time it 'dinged' (often). Room upgrade not offered (VIP benefit) and although late check-out was provided, our room key stopped working at 10am and we were told we needed to request the late check out (despite being told we already had it at check-in).

4

CRISTINA

Jan 16, 2026

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Stayed 4 nights

It was not disclosed on the hotel information that the building is side by side very close to another building. You can’t open your window blinds without seeing tenants on the other building. The room is dark, poor lighting

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Service

Service is widely described as friendly, helpful and efficient, with some early check-ins granted. However, several guests cited dated or inflexible processes, a $100 security hold with slow refunds, miscommunications at check-in, and recurring key-card hassles.

Related guest reviews

10

ESY

Jun 13, 2024

·

Stayed 3 nights

Fast check-in, staff friendly, and convenient

4

Wilton

Apr 15, 2025

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Stayed 1 night

Stayed one night. One thing that is very unusual about this hotel is that they take a $100 deposit at check in. This sum is deducted from your account and you have to wait a month before you get it back. This arrangement is very different to most other hotels. The room was dated and room decor is basic. From a positive point of view, staff were very helpful in dealing with left luggage.

8

Susan

Oct 30, 2025

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Stayed 1 night

Room was clean and tidy and beds are comfy. Staff need to explain a bit better on the room keys to be able to access the lift and so forth. Seemed a bit unorganised on arrival at the front counter on trying to check in. But other then that the room was great

6

Patrick

Oct 13, 2025

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Stayed 2 nights

The property was in a good area. The room was clean. The staff was not up to date on my reservation. We were booked in the wrong room, and I was not upgraded. Even after a room change, we still did not have the correct room. We settle for three people in one king bed... not really a good option. We did not receive a free breakfast as described.

10

Gemima

Sep 30, 2025

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Stayed 1 night

This place was amazing! The staff went out of there way to help me and make my trip enjoyable.

8

Jamie

Aug 2, 2024

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Stayed 2 nights

Air con wasn't working in my room but staff transferred me to a room that was ok. Key cards continually failed which was annoying. I like the hotel in general, fantastic location in an alley of cafes and restaurants. Extremely quiet.

8

Stephen

Mar 4, 2024

·

Stayed 3 nights

Causeway 353 is a good hotel and well located. The only thing that lets it down are its archaic and excruciating check in/check out procedures. On check in they demand your card (and I mean demand). No, I’m using my phone. That threw them (welcome to 2024). I’ve stayed here before and they take your card and manually copy down the number. How’s that going to help anyone, except scam artists? So, no I wouldn’t give them a card number. Then there’s a $100 bond deposit as a separate transaction. Who does that anymore? Causeway.does. On checkout we had to go through the laborious refund of the bond. Part of the process includes me waiting patiently while the clerk goes and does an inspection of the room. Seriously? That over there was a problem as I didn’t have to hand the original receipt for the bond. Eventually I found it and a refund was made. As I said, nicely located and convenient but for goodness sake, move into the 21st century.

10

Ellayne

Dec 4, 2025

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Stayed 2 nights

Front desk Elliot helped us check in and settled in. Very professional and helpful. We really appreciated

8

Sophie

Feb 19, 2026

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Stayed 1 night

Room was clean, check in fast and they allowed us to get in early. Location was great. Central to everything.

6

Karen

Sep 25, 2025

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Stayed 2 nights

I had no issues with the property. We were required to leave $100 deposit. Two weeks on and I’m still waiting for my $100 to be returned.

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Location

Central CBD location steps from trams, shopping and dining, and an easy walk to Flinders Street Station; many found it quiet despite the setting. A few felt the laneway was less inviting after dark.

Related guest reviews

10

Karen

May 26, 2025

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Stayed 1 night

Easy walk from Souther Cross railway station Convenient location

4

Elizabeth

Apr 25, 2025

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Stayed 1 night

Didn’t feel safe after dark in laneway

8

Lorraine

Nov 7, 2023

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Stayed 6 nights

Close to malls, department stores, trams, theatres. Hotel is in a buzzing lane during day but at night its scarily empty of all food shops but you only have to walk (sprint?) for a few seconds in dark to get to hotel from either end of Equitable Lane. I liked my comfortable hotel room. Free hotel slippers. Staff were kind.

10

Zofia

Feb 18, 2026

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Stayed 4 nights

Great location and friendly staff. Did take advantage of the Thai restaurant in the basement, really convenient. 3 lifts meant we could call them very quickly. Bed was huge and really comfortable. Would recommend the bagel shop a few doors down.

10

Jacqueline

May 4, 2025

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Stayed 9 nights

The location of this property is excellent for transportation, being near everything that people would want to do in Melbourne. Staff was delightful readily helped me. I loved my room. I even got a large bathtub which was great for me. And they have a small gym. They have a restaurant. I couldn’t have asked for anything better. I would recommend it all.

10

David

Jul 31, 2025

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Stayed 3 nights

Outstanding location. Tram stops outside and 5 minutes walk to Flinders St station. Countless cafes and restaurants more or less at your doorstep. Room was quiet, block out curtains let us sleep in, it was great. I've stayed here before and I'll definitely be staying again.

10

Mike

Jun 24, 2024

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Stayed 1 night

Central and well maintained affordable pption in the heart of the CBD

10

Washington

May 23, 2025

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Stayed 1 night

Great place for one or two nights stay Centrally located Fast internet You get vocher discount for breakfast in neraby coffee place

10

Stephen

Feb 15, 2025

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Stayed 1 night

Great spot in the centre of Melbourne

10

Phil

Feb 22, 2023

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Stayed 4 nights

Central location, so so close to everything you need in Melbourne, what a gem.

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Dining

Excellent nearby dining choices in the laneway, and the basement Thai restaurant is frequently praised for convenience and flavor. Some stays included cafe vouchers for breakfast; otherwise, there is limited feedback on an on-site breakfast.

Related guest reviews

10

Gerald

Apr 21, 2024

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Stayed 7 nights

Hotel situated near the city centre. It is in a side street that appears strange but becomes quite busy as the various cafes and restaurants open. Great meals available just outside the hotel. Well worth a visit. You will stay there again if you get to return to Melbourne. Also, all trams are free within the centre area of the city and it's only a 15 minute walk from the hotel to some really good restaurants situated along the Yarrow river.

8

Martin

Jun 9, 2025

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Stayed 2 nights

Great location in central Melbourne handy to restaurants and handy to public r transport Clean accommodation and helpful friendly staff. Very competitive pricing

8

Julie

Jun 20, 2025

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Stayed 1 night

Great checkin. The location is so central with nearby cafes and a basement Thai restaurant is handy. View is of an old building though and rooms are tiring. Felt safe with good service at Reception holding my bag.

10

Zofia

Feb 18, 2026

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Stayed 4 nights

Great location and friendly staff. Did take advantage of the Thai restaurant in the basement, really convenient. 3 lifts meant we could call them very quickly. Bed was huge and really comfortable. Would recommend the bagel shop a few doors down.

8

Helen

Oct 27, 2025

·

Stayed 7 nights

Jug was rusty inside so couldn’t use but it’s Melbourne do plenty of coffee options! More than 2 towels would be good. Loved the convenient location and the Thai restaurant below was amazing!

10

Washington

May 23, 2025

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Stayed 1 night

Great place for one or two nights stay Centrally located Fast internet You get vocher discount for breakfast in neraby coffee place

10

Ngarie

Mar 11, 2025

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Stayed 1 night

Fantastic Location, perfect for a girls night in town, booked the room with 3 King singles. The Thai resturant in the basement was a tasty and good value. Parked at the Galleria - 131 Elizabeth Street, which was a 2 minute walk. Would book again

10

Jennifer

May 5, 2025

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Stayed 1 night

Great location. Staff are lovely. Lots of food options close by. Transport and shopping close also.

10

Julie

Oct 25, 2025

·

Stayed 1 night

Laneway the hotel was situated in was so close to many great options for dining and shopping

10

sylvie

Jan 3, 2024

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Stayed 1 night

This is probably the best value for money hotel I’ve stayed in. The bed was comfortable enough, room quiet and clean. I really can’t fault it. Plus I got one of the best coffee’s of my life at Louis (next door).

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AI-generated summary based on recent guest reviews

Month	Average price
January	$170
February	$122
March	$144
April	$103
May	$98
June	$90
July	$92
August	$102
September	$98
October	$121
November	$151
December	$154

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $225
20 $80	21 $55	22 $108	23 $79	24 $186	25 $1,183	26 $734
27 $92	28 $96	29 $82	30 $82

Su	Mo	Tu	We	Th	Fr	Sa
				1 $87	2 $253	3 $161
4 $81	5 $81	6 $81	7 $87	8 $105	9 $193	10 $464
11 $112	12 $85	13 $85	14 $89	15 $90	16 $150	17 $169
18 $85	19 $85	20 $89	21 $89	22 $93	23 $121	24 $169
25 $85	26 $89	27 $99	28 $89	29 $89	30 $138	31 $170

Causeway 353 Hotel

Prices for Causeway 353 Hotel

Monthly average prices

About this property

Location

Room options

Deluxe King Room

Deluxe King Suite

Premier King Room

Deluxe Twin Suite

Deluxe Twin Room

Premier King Room Spa

Deluxe Triple Room

Deluxe King Room Spa

Guest reviews of Causeway 353 Hotel

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Causeway 353 Hotel

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