Studio 6 Suites Dallas TX - Loop 12 West

Unsanitary and walls filthy mattress disgusting microwave was awful the whole experience was horrible

Don't know, didn't even stay. Hotel sucked. Staff sucked. Never going back. Terrible experience.

I am writing to formally express a complaint regarding our stay last night at your Dallas, TX location. The room was reserved through Expedia, where the property is advertised as clean and offering beautiful rooms. The condition of the room was unacceptable. The shower curtain was torn and covered in mildew. The bed sheets appeared dirty and had small bugs on them, raising serious concerns about possible bed bugs. The floor was sticky, as though a soda or other liquid had been spilled and never properly cleaned. In addition, the front desk experience was equally concerning. The staff member was discourteous and unnecessarily prolonged the inspection of my Texas driver’s license during check-in, which made the process uncomfortable and unprofessional. Having just moved and being utterly exhausted, we did not check out to find another hotel. However, the condition of the room was so concerning that I was unable to sleep in the bed and remained awake throughout the night. For $75 per night, we expected a clean, safe, and reasonably maintained room. Unfortunately, the condition of the room and the service we received did not meet basic hospitality standards. I am requesting a full refund of this reservation in the amount of $75. I would appreciate a prompt response regarding how this matter will be addressed.

Room was filthy, exploited us in the middle of an ice storm, then only after taking over $200 from me in the middle of the storm an being reported to this apps customer service dept for false advertising(room did not look like it does in pics, tweaked everywhere, also advertised with microwave, DOES NOT have microwave) did the do the right thing and offer free stay since we were already booked for two nights when the ice storm hit. The worst experience ever, will never stay here again.

2 rooms were booked. First we were given 2 rooms not close together 1 of them worked, but the card reader was broken on the other so both rooms were changed. It's worth noting that these rooms only had refrigerators no microwaves as they should have. Then the rooms we were given then side by side were the deluxe king size rooms, but only 1 had a closet. The other did not but it had a refrigerator and a microwave while the other only had a refrigerator. The showers in both had hair in them The facility allowed pets which is not what we wanted because I have severe pet allergies and didn't want the chance of getting a reaction to uncleaned rooms with fur or dander. Each time the rooms were changed we had to go back to the office and show ids for a new check in. At one point they even suggested we pay room deposits in cash which I felt was a little odd, but then they called and said don't worry about it. The next day they came in and cleaned the showers not sure at what time this was but it was after 10am so we didn't see who did it. All and all while the trip was ok the accommodations weren't really what we were expecting.