Name: Best Western Plus Toronto North York Hotel & Suites
Address: 50 Norfinch Drive, Black Creek, Toronto, Canada, Toronto, Ontario, CA
Price range: US$113–US$239 per night
Rating: 7.23

What guests think

At Best Western Plus Toronto North York Hotel & Suites, many guests praise friendly front-desk service and convenient highway access, while numerous reviews flag dated rooms, inconsistent housekeeping, and recurring maintenance problems that can diminish comfort and reliability.

Cleanliness feedback is mixed, ranging from spotless rooms to reports of stains, odors, and occasional pests. Facilities such as the pool, hot tub, and on-site restaurant are appreciated, though guests mention limited hours, closures, and broken ice or vending machines. The location works well for drivers and nearby events but offers few walkable dining options. Expect a functional stay with variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub are appreciated, but reviews note cloudy water, occasional closures, and limited clean towels; the on-site restaurant is handy though hours can be limited. Ice and vending machines are often out of service, and parking is easy with free lobby coffee.

Related guest reviews

10

Christopher

23 Jul 2024

·

Stayed 2 nights

no complaints. Was an excellent stay. Pool was nice and the added hot tub was a nice convenience.

8

Clinton

27 Apr 2025

·

Stayed 3 nights

Overall the hotel was very nice. The room was clean and modern. The restaurant was very good and affordable. We had breakfast twice and enjoyed it. The only real issue was that the ice maker and pop machine on our floor did not work. We also discovered the pop machine on the main floor was out of service as well. There did not seem to be any plan to repair them.

10

Feather

7 Sept 2025

·

Stayed 1 night

Clean, big pool, friendly staff

8

Ian

29 Jul 2025

·

Stayed 1 night

This property is good for a one night stay. The pool could be updated the water seemed cloudy.

10

Carmen

15 Jul 2024

·

Stayed 1 night

Ice Making machines upstairs NOT Working

6

Tonya

30 Jun 2025

·

Stayed 2 nights

Bed was clean and comfy. Ice machines only working on one floor, hair on walls in shower, one key per room, restaurant has very limited hours. Halls and restaurant very warm. Overheard in the elevator: this place needs some TLC!

4

Brent

7 Aug 2025

·

Stayed 2 nights

Pool was cloudy, and never enough towels. The tub in the rooms have been retrofitted with an insert- and it’s poorly done. The room and bathroom was older and kinda dirty.

10

Morgan

28 Apr 2024

·

Stayed 1 night

Hot tub was not operating.

8

Paul

10 Sept 2025

·

Stayed 1 night

Room was good, parking I was very good.

6

Paul

24 Apr 2024

·

Stayed 2 nights

Not particularly happy with the stay. The staff was rather rude. The pool was unavailable and the hot tub was lukewarm. I would stay here again.

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Cleanliness

Cleanliness is inconsistent: some guests found rooms spotless, while many report stained or unmade bedding, hair, sticky surfaces, and musty odors. Multiple reviews mention pests (bed bugs, cockroaches, and other insects).

Related guest reviews

4

Rene

13 Oct 2025

·

Stayed 1 night

The front desk staff were accommodating when we arrived and our room smelled very unpleasant. He moved us without any problems The room we were given smelled better but it was not as clean as it should be Hair on one of the beds. Stains on towels and pillowcases. The curtains had stains on them. Did not feel hygienic at all.

6

Michelle

4 Mar 2025

·

Stayed 1 night

Liked: our standard two queen bed room was clean. Fridge was a good size. The hotel location was close to the event we were attending. The staff were helpful and timely. Check-in went smoothly. The pool and hot tub were clean. Water bottle fill station on main floor and in the gym. Disliked: room was missing towels in the bathroom, we saw a couple of bugs ( one on counter in bathroom, one on TV console in main room). No ice machine on our floor. Unable to control the temperature in the room: it was too warm and the buttons to control didn't appear to work. Lastly, the pillows were big and somewhat firm; not my preference. Overall, not sure I would stay there again at the price point we paid.

2

Jie

11 Nov 2025

·

Stayed 1 night

I usually don’t leave negative reviews, but I feel it’s important to share my experience. Unfortunately, during my stay, I discovered bed bugs in the room. The situation made the stay very uncomfortable, and I had to take extra precautions with my belongings afterward. I really hope management takes this seriously and addresses it properly so that future guests don’t have to go through the same experience.

4

Angie

28 Jun 2025

·

Stayed 1 night

Room smelled musty and stale. Pubic hair in tub. All surfaces were very sticky???

2

Denise

13 Sept 2025

·

Stayed 1 night

BED BUGS BED BUGS BED BUGS

4

Violaine

11 Oct 2023

·

Stayed 2 nights

Cockroaches in the bedroom .

2

VITA

27 Oct 2025

·

Stayed 3 nights

My room was not cleaned it was disgusting food left in the fridge the toilet was t flush it looked like it wasn’t even clean. The lamp shades a gross broken hanging. I have states her before but only b/c of the restaurant convenience. I ended up leaving a night early tried to get my money back. They said no. Will be the last time there. Update your rooms make it more light and open Especially for people who stay more than 1 night.

10

Melanie

18 Jan 2026

·

Stayed 1 night

Room spotless and heat had been turned on. Bathroom was shiny which is appreciated.

2

Neva

27 Oct 2023

·

Stayed 2 nights

There room they gave us was full of spiders and bugs I asked the receptionist to change it and they did give us diff room but it was completely dirty.

4

Sarah-Jayne

14 Sept 2025

·

Stayed 1 night

The room itself was dirty, seemed like a rush job. Could still see handprints all over the headboard, stains on sheets, and muck on the bathroom floor. In truth the biggest down fall with this place was a massive leak coming down from the roof/lighting fixture (which freaked me out) in our bathroom which covered our toilet and the floor in water. We realized this had happened after coming back to the hotel around midnight which then meant needing a new room. We were told there were no rooms available, asked for a refund, surprisingly a new room became available, still wanted a refund was told that could only be dealt with by the manager in the morning. Spoke with manager in the morning said he couldn't refund because we paid through Expedia and that he'll "look into the leak, see what happened there, and contact Expedia, then contact us about a refund". Didnt get contacted of course. Big waste of money tbh and a rough nights sleep. The room we got moved into was even dirtier then the first sadly.

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AI-generated summary based on recent guest reviews

Rooms

Rooms range from comfortable beds and some renovated or spacious suites to dated decor and frequent maintenance issues (HVAC, drains, soft tub or shower bases). Highway noise affects some rooms, and Wi-Fi outages were reported.

Related guest reviews

8

ShaKari

12 Oct 2025

·

Stayed 2 nights

Stayed at the location for a concert near by which was perfect. Only complaint was to upgrade the carpet in our room.

4

Holly

8 Nov 2025

·

Stayed 1 night

The staff were nice. The facility could use a makeover. The wallpaper was peeling off the walls. Location was good because it was fairly close to the airport.

6

joanne

31 May 2025

·

Stayed 1 night

Our room was not ready when we arrived and the front desk, while polite, was very disorganized. The room was very clean but quite noisy being close to the highway. No recycling bin in the room, so I assume they do not recycle.

10

Constance

21 Jul 2025

·

Stayed 1 night

The lower floors of thehotel have been renovated. We had a 2nd floor room. I did not see the upper floors. The room was very nice, clean and spacious. I was pleasantly surprised.

6

Carlos

25 May 2025

·

Stayed 2 nights

I couldn’t sleep well because the mattress was sagging.

6

Sharon

23 Nov 2025

·

Stayed 2 nights

A/Cin the bedroom constantly shut off...rooms are old and not cleaned daily

6

Arash

20 Aug 2025

·

Stayed 3 nights

The bed was uncomfortable. It doesn't worth 220 $ CAD per night.

6

Neil

11 May 2025

·

Stayed 1 night

The shower has no caddy or niche of any kind for shampoo, etc and the floor of the shower in the room I stayed in was literally flexible (mushy). It was like standing on a semi deflated air mattress which made it very difficult (and therefore dangerous) to stand on while showering. Otherwise, the room was clean and comfortable.

4

Amanda

28 Jul 2025

·

Stayed 2 nights

Booked a suite so could work at a desk and have reliable wifi. Wifi was down the entire time. The rooms are only serviced every other day. First floor suite bathroom smelled like mildew and generally, the first floor is quite dark. Vending machine wasn’t working. It isn’t a 5 star hotel but did expect basic amenities like working wifi and have the beds made.

8

Brenna

28 Sept 2025

·

Stayed 1 night

Bathroom seemed to be falling apart.

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Service

Staff are often friendly, accommodating, and helpful, but many reviews cite rude or unprofessional interactions, check-in delays, reservation mix-ups, and slow responses. Housekeeping support can be unreliable, with requests for towels or servicing sometimes unmet.

Related guest reviews

10

Shi Mo

27 May 2025

·

Stayed 3 nights

A lovely place to stay! Safe and quiet, right next to a police station. Rooms are clean and spacious. The Element restaurant is amazing, with great prices and incredible food (I recommend the steak and eggs, 100000/10) Definitely will return for my next Toronto trip!

4

CHAN FAI CLEMENT

2 Sept 2025

·

Stayed 3 nights

No house keeping. I couldn’t make to check in in day 1 and my room was not reserved and been mistaken given to others.

10

shawna

20 Jul 2025

·

Stayed 2 nights

First appearance was nice and clean and inviting. Mathu at front desk was amazing and extremely helpful and accommodating. I came in with a bunch of kids for our baskeball tournament and they had ajoining rooms which was helpful. Rooms where clean and spacious, beds were very comfortable.

6

Janay

11 Mar 2025

·

Stayed 14 nights

My stay at Best Western on Norfinch Drive was tainted by the unprofessional and biased behavior of one front desk employee, Allen. When I handed him my valid credit card, he sighed and said, “Oh, you have this? They didn’t tell you?” He then went on about past guests with unruly children who had ruined his experience. He said, “families like yours” who have the same type of credit card, one issued through Ontario Works have caused problems. In other words, families experiencing hardship, displacement, or worse. This was completely unprompted and made me feel judged and unwelcome as a single Black mother checking in late at night with my exhausted toddler and a cart of luggage after an eviction. Despite my fully paid two-week reservation through Expedia, he said he would cancel it after three days. He even made unnecessary comments about shelters, as if advising me on my options. After I escalated my complaint to Best Western Corporate, Allen later approached me in the restaurant and said, “I guess you called corporate… I told my boss you guys are decent people.” (As if a Black mother and toddler need his approval.) Almost every time I passed the front desk, he was loudly arguing with someone on the phone. Instead of acting professionally, he’d try to chum it up afterward. Every other employee was kind and respectful, but Allen’s behavior made my stay extremely uncomfortable. Expedia should reconsider listing this hotel. Would not recommend.

10

Thomas

19 Nov 2025

·

Stayed 1 night

Excellent front desk person! Easy informative check-in. Clean room. Ongoing renovations and upgrades were no issue.

2

saumilkumar

19 Aug 2025

·

Stayed 1 night

I would like to express my disappointment regarding a recent experience at your hotel. A staff member was unprofessional and rude when I attempted to pay a deposit using my debit card. I was informed that only credit cards were accepted, and despite explaining that I had forgotten my PIN and that tap was not functioning, I received an unsolicited lecture on setting up a PIN. As a result, I was charged double the required deposit, which included an additional $300 that was not refunded at the time. I now have to return to the hotel to collect this outstanding deposit. This level of service is very disappointing, and I am unlikely to return as a guest.

6

Courtney

17 Jul 2025

·

Stayed 1 night

Closest location for Rogers Stadium if you were looking to stay the night but the hotel was not staffed appropriately for the amount of people checking in and rooms were still be cleaned well after the check in time which delayed the check in process even more.

4

Elie

9 Aug 2025

·

Stayed 4 nights

Lack of service. Stayed 4 nights and had no housekeeping at all. They took our towels but didn’t replace them until we called the next day. Garbage was never emptied and toiletries were not restocked. Only provided one key per room, which was inconvenient.

10

Karen

30 Oct 2025

·

Stayed 1 night

Extremely courteous staff with a call to room about an hour after check in to see if we were satisfied with our room

4

Zeboney

14 Oct 2025

·

Stayed 2 nights

My check out experience was horrible. The guy at the front desk was rude and condescending. Your staff needs etiquette training.

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AI-generated summary based on recent guest reviews

Location

Convenient for drivers and events near Rogers Stadium, York University, and Canada’s Wonderland, with easy highway access and bus links to the subway. The immediate area is industrial with limited dining, and some guests note it feels rough for walking.

Related guest reviews

4

Holly

8 Nov 2025

·

Stayed 1 night

The staff were nice. The facility could use a makeover. The wallpaper was peeling off the walls. Location was good because it was fairly close to the airport.

10

Jason

2 Aug 2025

·

Stayed 1 night

Great hotel, close to Wonderland!

10

Daniel

2 Jun 2025

·

Stayed 1 night

Hotel was clean and all amenities were available when we went. My only caution it that while the street the hotel is on, the neighborhood within a five minute walk is rough.

8

Shauna

7 Oct 2023

·

Stayed 2 nights

Walking distance to York University which is a beautiful campus, especially in the fall.

6

Neal

25 Oct 2023

·

Stayed 3 nights

Convenient road access, plenty of parking, reasonably quiet inside despite nearby major road noise. Clean facilities but on the modest side of amenities. The (not insubstantial) price reflects the city location more than the amenities.

10

Jeremy

3 Sept 2025

·

Stayed 1 night

Convenient if you are heading to Roger’s Stadium. Bus to the subway right in front of the hotel. Great staff and clean room. Thank you for a great stay!

8

Catherine

4 Nov 2024

·

Stayed 3 nights

The hotel is at the intersection is major roads, which fits us was a plus, but incisor not an attractive area. It was only a few minutes to a reasonable retail / dining area. Exactly what we needed.

8

DAndra

1 Jun 2025

·

Stayed 5 nights

Great location

10

Keith

4 Sept 2025

·

Stayed 1 night

Close to the new Rogers Stadium a lot easier than trying to get back downtown

8

Theresa

9 Aug 2025

·

Stayed 5 nights

Hotel room was great and staff were very helpful. Unfortunately, the hotel is in an industrial park and there was nowhere to eat.

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Dining

The on-site restaurant and cooked-to-order breakfast receive frequent praise for taste and value, with occasional guest discounts. Downsides include limited hours and slow service at busy times, and few alternative dining options nearby.

Related guest reviews

8

Clinton

27 Apr 2025

·

Stayed 3 nights

Overall the hotel was very nice. The room was clean and modern. The restaurant was very good and affordable. We had breakfast twice and enjoyed it. The only real issue was that the ice maker and pop machine on our floor did not work. We also discovered the pop machine on the main floor was out of service as well. There did not seem to be any plan to repair them.

10

janice

2 May 2025

·

Stayed 1 night

Restaurant in hotel was excellent. Prices were very good as well as the food and service. They had free coffee all day in the lobby. Good coffee! Very nice pool and hot tub. Room was good for price!

8

Nicola

12 Aug 2025

·

Stayed 1 night

Great hotel, clean and airy. Laundry was very useful. Staff pleasant. Shame the bar/ restaurant wasn't open for the evening of our stay. Great breakfast the following morning. Nice to be able to order from a menu rather than the standard buffet!

10

Elizabeth

25 Aug 2025

·

Stayed 2 nights

Service was great at this hotel. They were very accommodating and helpful. Room was comfortable and restaurant had lots of options. Close to our venue so was great for commuting.

8

Eggelina

20 Sept 2024

·

Stayed 1 night

Slow service in the restaurant. No dessert menu. The cheesecake for dessert was not fresh and was served on a hot plate!

10

Scott

25 Aug 2025

·

Stayed 1 night

Hotel staff were very nice. No restaurant options in the area and the hotel restaurant hours are limited. Bed was very comfortable and room clean.

10

Simo

20 Jul 2025

·

Stayed 1 night

Nice good restaurant. Serving a good breakfast. Fresh food.

6

Margaret

30 Oct 2025

·

Stayed 2 nights

Overall the hotel was nice. The rooms were decent, although they could use some deep cleaning and repairs. Beds were clean and comfortable. Breakfast was good. Front staff were pleasent.

10

Lise

27 Oct 2025

·

Stayed 1 night

The breakfast menu was very good! We had a nice size plate/serving. The room was very clean and parking was easy. We will be back here !

10

Golnaz

26 Oct 2025

·

Stayed 2 nights

Great breakfast, i did not use laundry

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Month	Average price
January	US$106
February	US$110
March	US$120
April	US$127
May	US$148
June	US$190
July	US$153
August	US$210
September	US$143
October	US$123
November	US$111
December	US$107

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $239	19 $211
20 $125	21 $134	22 $127	23 $216	24 $187	25 $211	26 $222
27 $124	28 $125	29 $119	30 $173

Su	Mo	Tu	We	Th	Fr	Sa
				1 $127	2 $168	3 $171
4 $119	5 $131	6 $119	7 $119	8 $119	9 $140	10 $137
11 $113	12 $119	13 $119	14 $119	15 $119	16 $143	17 $141
18 $120	19 $120	20 $120	21 $120	22 $120	23 $140	24 $143
25 $127	26 $120	27 $120	28 $120	29 $120	30 $143	31 $143

Best Western Plus Toronto North York Hotel & Suites

Prices for Best Western Plus Toronto North York Hotel & Suites

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Jetted Tub (1St Floor;With Sofabed)

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Refrigerator & Microwave

Suite, 1 Queen Bed, Kitchenette (With Sofabed)

Standard Room, 1 King Bed, Refrigerator & Microwave (With Single Sofabed)

Standard Room, 1 King Bed, Refrigerator & Microwave (1St Floor)

Suite, 1 King Bed, Refrigerator & Microwave

Guest reviews of Best Western Plus Toronto North York Hotel & Suites

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Best Western Plus Toronto North York Hotel & Suites

Prices for upcoming dates