Name: Courtyard by Marriott Jackson
Address: 200 Campbell Oaks Drive, Jackson, Tennessee, United States of America, Jackson, Tennessee, US
Price range: $89–$183 per night
Rating: 8.35

What guests think

Across many reviews, guests describe Courtyard by Marriott Jackson as convenient off I-40 with consistently friendly staff and generally clean spaces, but feedback on rooms, dining, and upkeep ranges from comfortable and well equipped to occasionally subpar or poorly maintained.

Positives include spacious rooms with fridges and microwaves, pet friendly green areas, an indoor pool, and an outdoor fire pit. Recurring drawbacks include highway noise in some rooms, surprise parking charges, breakfast not included and the bistro's limited or inconsistent availability with higher prices, and intermittent maintenance issues like worn mattresses, weak Wi-Fi, and malfunctioning TVs or outlets. Expect a convenient stop with variable room comfort and dining consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities include an indoor pool, on-site bar/bistro (some with Starbucks), outdoor fire pit, and pet-friendly green space. Several guests mention downsides such as cold pool water, parking fees, occasional amenity outages (e.g., laundry, key/elevator issues), or limited hours.

Related guest reviews

2

Jared

Aug 31, 2025

·

Stayed 1 night

Bathroom sink and shower tub did not drain. Light fixture on wall didn’t work, so you had to screw in the lightbulb. All plugs were loose and alarm clock wouldn’t stay plugged in. Big chair was filthy featuring many stains. Would not recommend. Only one elevator was operational. Very disappointing for a courtyard property.

6

Michael

Jul 21, 2024

·

Stayed 1 night

Nice appearance. Due to the clutch with Microsoft ( this is what the manager said) the room card key system wasn’t working. So if we left our room they would go and open the door for us with a master key. The problem is that no compensation was offered. Not even a free breakfast. So that is a bit of a bummer.

10

Joyce

Oct 9, 2023

·

Stayed 1 night

Very clean. Didn't like having to pay for parking at the property when there was a empty field and a street which was used to park on.

6

Virginia

Mar 16, 2025

·

Stayed 3 nights

I stayed 3 nights for a family funeral. Room size was a bit small, but beds were comfortable. The air conditioning unit didn’t seem to work so well so the room was a little humid. The bathroom had a strong urine odor. We had a tv, microwave, and mini fridge which was nice. Some of the amenities were a pool, gym, and outdoor patio with a nice electric fire pit. There is a Starbucks inside. Breakfast was available for a fee of I believe $8 so we decided to visit a local restaurant instead. I also have never been charged for parking at a local hotel, like a resort would have.

10

Don

Nov 27, 2023

·

Stayed 7 nights

Please return the laundry room back in service. Important for travelers :)

8

Rachel

Jul 1, 2024

·

Stayed 1 night

While the staff was helpful, we didn’t realize the bar/restaurant wasn’t open on Sundays so that was a bummer. The pool was very cold, even though indoors. By the elevators on the third floor, there was a cup of water for over 18 hours that nobody picked up or cleaned. They are small but they all add up, you know?

10

Sara

Jun 29, 2024

·

Stayed 1 night

Large field to exercise dog

10

Sharon

Oct 22, 2024

·

Stayed 1 night

Nice hotel and easy access. Saltwater pool is a plus.

10

Jill

Aug 29, 2024

·

Stayed 1 night

We arrived late. They had a bistro that we could order food and an area to walk the dog

8

Mark

Jul 4, 2024

·

Stayed 1 night

Fire pit is cool.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed: many guests found rooms and common areas clean, while others reported moldy shower curtains, hair in bathrooms, bad odors, and stained furnishings. Housekeeping consistency appears variable.

Related guest reviews

2

Jared

Aug 31, 2025

·

Stayed 1 night

Bathroom sink and shower tub did not drain. Light fixture on wall didn’t work, so you had to screw in the lightbulb. All plugs were loose and alarm clock wouldn’t stay plugged in. Big chair was filthy featuring many stains. Would not recommend. Only one elevator was operational. Very disappointing for a courtyard property.

4

MICHAEL

Nov 24, 2025

·

Stayed 1 night

The hotel wasn’t very clean and the staff were nice enough but not very professional.

10

James

Sep 29, 2025

·

Stayed 1 night

Very nice staff and very clean hotel.

6

Andrea

Jan 31, 2025

·

Stayed 1 night

Check-in was fine. The sofa and ottoman were dingy/dirty. Ready for bed, we pulled back the comforter to find 2 strands of hair...disgusting! We are not eager to return to this property.

2

Daniel

Aug 4, 2023

·

Stayed 1 night

The hotel was unbelievably filthy. We arrived around 11PM and no other lodging options were available. The rugs had multiple areas marked with dog urine, mold on the shower curtain, hard surfaces were not clean, bathroom floor spotted and dirty. The hallways and surrounding areas were in disrepair, the screen in our window was torn. I thought it was odd when we arrived at the hotel and most of the large letters of the Marriott sign on the outside entrance were not working. Never expected a Marriott Courtyard would be in this condition.

4

Mary

Apr 6, 2024

·

Stayed 1 night

The bathroom shower had hair in it. The bathroom floor was dirty.

8

G

Oct 31, 2025

·

Stayed 1 night

The grounds, room, and commons were all clean.

2

Melissa

Jun 1, 2025

·

Stayed 2 nights

Room smelled awful like wet clothes left in the washer for a week. Musty moldy smell. And black mold around the handle areas of the shower and inside of the shower head. Bistro was expensive. I appreciated the complimentary water bottle when we checked in. That’s about the extent of my appreciation for this place. Overpriced. I wish we have booked at a different hotel. Very unimpressed and disappointed.

6

Arthur

Feb 25, 2023

·

Stayed 1 night

Everything was fine until it was time to take a shower. Shower curtain had mold as well as the walls. The soap dispenser was empty but was replaced by a 1 inch by three inch piece of soap.

4

John

Nov 26, 2025

·

Stayed 1 night

Mattress was broken down, upholstered furniture was stained, bathroom floor was sticky, and power outlets were broken. Dresser drawers also were broken and would not stay closed. I would not stay here again.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Room experiences vary: some are spacious and comfortable with fridges/microwaves, but others cite worn mattresses, small or nonworking TVs, weak Wi-Fi, thermostat or fridge issues, and noticeable highway or neighbor noise. Soundproofing and maintenance can be hit or miss.

Related guest reviews

4

brad

May 19, 2025

·

Stayed 1 night

I have stayed here before and was very impressed previously. This trip our tv never worked and when I brought to the attention of the manager on duty, she indicated I’d get a discount for that nights stay. I was on board with the discount but when my card was changed for the stay , not only did I not receive a discount I was charged an extra $60 for the stay.

6

Nastassia

Aug 26, 2024

·

Stayed 1 night

The room remote would not hardly work and the wifi didn’t pick up.

8

Emily

Jan 30, 2025

·

Stayed 1 night

The property was great, but the Wi-Fi was terrible, we didn't get a password and the conference WiFi was so weak. The nearby restaurant suggestion list needs to be updated.

10

SHIRLEY

Sep 29, 2025

·

Stayed 1 night

Room is clean and has fridge and microwave. Large room with good space. Love the table that slides under the desk. Very convenient.

6

Dianna

Dec 27, 2024

·

Stayed 1 night

I requested a first floor room and the notes said first floor, yet I was put on the 3rd floor. The towel rack was falling out of the wall, the thermostat didn’t regulate the room (it stayed at 77* the entire time), the coffee machine was broken, the refrigerator froze everything and there are no nearby restaurants.

8

Dylan

Oct 22, 2023

·

Stayed 1 night

Only complaint was the paper-thin walls that allowed us to hear everyone around and above us.

2

Kathlee

Oct 12, 2025

·

Stayed 1 night

No breakfast with price of room and not even any complimentary coffee. Mattress worn out. Won’t be using Courtyard of Marriot.

4

John

Nov 26, 2025

·

Stayed 1 night

Mattress was broken down, upholstered furniture was stained, bathroom floor was sticky, and power outlets were broken. Dresser drawers also were broken and would not stay closed. I would not stay here again.

8

Gary

Jan 1, 2024

·

Stayed 1 night

Hotel was fine heard road all night from room. Had a nice quick stay.

8

Jerry L

Apr 21, 2025

·

Stayed 1 night

I didn't like the layout of the room. The TV is too small for the room. What hotel still keeps 32 inch tvs? Plus the TV has to be pulled out to watch if you are laying in the bed.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is frequently praised as friendly, accommodating, and helpful, including during difficult trips. However, a number of guests reported lapses such as slow or ineffective check-in, unfulfilled promises or billing issues, and delays when problems arose.

Related guest reviews

10

Pauline

Mar 18, 2025

·

Stayed 3 nights

The staff demonstrated exceptional courtesy, helpfulness, and accommodation. We traveled to attend a funeral, and the staff surpassed expectations in supporting our family.

4

MICHAEL

Nov 24, 2025

·

Stayed 1 night

The hotel wasn’t very clean and the staff were nice enough but not very professional.

8

Kathy

Dec 21, 2025

·

Stayed 1 night

Staff is very friendly and helpful

6

Brent

Sep 3, 2024

·

Stayed 1 night

Checked in late. Billing issue but hopefully resolved.

10

Paula

Apr 25, 2025

·

Stayed 1 night

Wow. Coming through town late night exhausted…. Front desk was incredibly accommodating, kind, thoughtful, i cannot say enough kind words or express my gratitude….. we will mark this place and stay here coming through from now in.

2

Susan H

Dec 2, 2024

·

Stayed 1 night

I arrived for my prepaid room, and the general manager, John Prescott, arrived at the unattended desk after about 15 minutes. Initially, he told me that he had not received my reservation, then he told me that he didn’t have a clean room for me. He told me that “they” only sent him 2 house cleaners that day. He sent me away with no solution. I spent $162.76 on a room that I wasn’t given.

4

brad

May 19, 2025

·

Stayed 1 night

I have stayed here before and was very impressed previously. This trip our tv never worked and when I brought to the attention of the manager on duty, she indicated I’d get a discount for that nights stay. I was on board with the discount but when my card was changed for the stay , not only did I not receive a discount I was charged an extra $60 for the stay.

4

Jennifer

Jun 30, 2024

·

Stayed 1 night

Room wasn’t the room I paid for. The fridge didn’t work. The door didn’t work right. And to took 40 minutes to get service!

10

Annette

Oct 6, 2025

·

Stayed 1 night

Staff was awesome!!!

10

Vanessa

Mar 16, 2025

·

Stayed 3 nights

Myself and about 20 family members stayed here to see family nearby. It was a great experience from start to finish. After learning we were in for a funeral staff were even more kind and accommodating. Having the fire pit and chairs out back were perfect for us to gather at the end of each night. Rooms were clean and very spacious. Only thing missing was free breakfast, but there are plenty of restaurants to choose from nearby.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient just off I-40 for travelers. Several reviews note highway noise and limited nearby dining for some, though others found restaurants and shopping within a short drive.

Related guest reviews

8

Tressa

May 23, 2025

·

Stayed 1 night

Greay location

10

Stephanie

Nov 27, 2023

·

We loved our stay! The hotel staff was so helpful and kind, and the bed was so comfortable! The hotel is easy to get to, the environment is very safe, and there are lots of restaurant and shopping choices close by. The great staff is the reason we will come back the next time we are in Jackson!

8

LaDonna

Jun 12, 2025

·

Stayed 1 night

Very comfortable and clean. Quick access off I 40 for travelers. No breakfast but does have a bistro and coffee shop. Beds comfortable. Good air conditioner. Easy but tight parking. Would not consider if you pull a trailer or boat

10

Jerome

Sep 11, 2025

·

Stayed 1 night

Great location with friendly staff, worked out awesome.

10

Gregory

Jul 27, 2023

·

Stayed 1 night

Hotel on an exit off I40 where there is not much development yet. No restaurants and only one gas/convenience store. Hotel clean and quiet. Staff was very friendly.

6

Manoj

Sep 18, 2025

·

Stayed 1 night

This property is right on I40 and if you are a light sleeper, avoid this place. Also this Corporate property does not have back up generator even for the basic safety lighting in the room or anywhere else. Last night the power went out and the room was in complete darkness when we woke up around 2:30 am. Finding the bathroom was a scary experience for us (seniors). A single fall could amount to the cost 50 generators!

10

Cheryl

Aug 24, 2025

·

Stayed 2 nights

Just highway noise at night.

10

Jon

Jun 10, 2025

·

Stayed 1 night

Great place to rest. Amenities are excellent, food, recreation, and close to the interstate.

10

Nathan

Jan 2, 2023

·

Stayed 1 night

A little outside of town, but great property, staff and experience

8

Gary

Jan 1, 2024

·

Stayed 1 night

Hotel was fine heard road all night from room. Had a nice quick stay.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Dining is on-site via a bistro/bar and coffee options, with bar staff often praised. Patterns include no free breakfast, higher prices, limited menus or closures, and occasional service gaps (e.g., delayed food or missing coffee), with a few positive food reports.

Related guest reviews

6

Timothy

Jun 16, 2025

·

Stayed 1 night

They forgot to make coffee in the morning. For us coffee lovers, not good! Then didn't correct their mistake by making any.

8

Michelle

Dec 29, 2023

·

Stayed 1 night

I hate having to pay for parking. Food was way too expensive

10

jennifer

Dec 1, 2025

·

Stayed 1 night

The bar staff at night is amazing. The breakfast is horrible and expensive. Ordered the Frenchtoast and Strawberry and was cold and waiting 30 minutes for food to arrive.

8

Janice

Feb 10, 2024

·

Stayed 1 night

Excellent rooms although not much of choice for food.

8

Rachel

Jul 1, 2024

·

Stayed 1 night

While the staff was helpful, we didn’t realize the bar/restaurant wasn’t open on Sundays so that was a bummer. The pool was very cold, even though indoors. By the elevators on the third floor, there was a cup of water for over 18 hours that nobody picked up or cleaned. They are small but they all add up, you know?

10

Michael

Feb 15, 2025

·

Stayed 2 nights

New property, great staff, small cafe on site offering convenience and good meals. Stayed for business travel and will stay again when in the area.

10

Nancy

Apr 1, 2025

·

Stayed 1 night

Everything was wonderful! Loved the happy hour after a long drive!

6

Jolane

May 8, 2025

·

Stayed 1 night

Not really a top grade hotel. Too expensive for what u.get. The staff was very nice but there was old food left in the fridge. Won't stY here again. No breakfast included and oatmeL for $10.

10

Christal

Jul 17, 2023

·

Stayed 2 nights

The hotel was very nice. Food was great front Dess worker was awesome.

8

LILLIAN

Nov 20, 2023

·

Stayed 1 night

Beautiful place. Wish it had the usual free breakfast.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$96
February	$98
March	$113
April	$112
May	$113
June	$118
July	$116
August	$97
September	$123
October	$123
November	$113
December	$101

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $117	17 $103	18 $108	19 $109
20 $104	21 $91	22 $91	23 $96	24 $91	25 $130	26 $104
27 $91	28 $91	29 $100	30 $91

Su	Mo	Tu	We	Th	Fr	Sa
				1 $91	2 $94	3 $94
4 $89	5 $89	6 $89	7 $91	8 $97	9 $95	10 $103
11 $90	12 $90	13 $90	14 $90	15 $91	16 $106	17 $100
18 $90	19 $91	20 $90	21 $100	22 $91	23 $94	24 $100
25 $90	26 $91	27 $90	28 $91	29 $90	30 $180	31 $183

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Hearing Accessible (Accessible Bathtub)

Room, 2 Queen Beds

Suite, 1 Bedroom, Hearing Accessible (Accessible Bathtub & Roll-In Shower)

Room, 1 King Bed with Sofa Bed, Hearing Accessible

Room, Multiple Beds

Room, 1 King Bed with Sofa Bed

Room, Multiple Beds, Hearing Accessible

Suite, 1 Bedroom

Room, 1 King Bed with Sofa Bed, Hearing Accessible (Accessible Bathtub)

Room, 2 Queen Beds, Hearing Accessible

Suite, 1 Bedroom, Hearing Accessible

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Courtyard by Marriott Jackson

Have a question?

Prices for upcoming dates