Microtel Inn & Suites By Wyndham Mineral Wells/Parkersburg

Checked in a day early. Check in went ok. Hotel smelled like smoke (like something was burning) from front desk all the way to 2nd floor. It was horrible. Got to room and it was a cool night. Tried for hours to get heater to work. Never happened. Called front desk & was told it was probably because it wasn't cold enough & I explained I turn heater on & off several times hoping it would reset. Called the front desk again & was finally moved to different room. Keep in mind that I am mobility challenged & using a cane. Next morning I stopped at front desk to ensure card would still work that evening since I was moved to different room. Desk person reset card, I arrived that evening & room key didn't work. It scanned green then immediately red. Went back to front desk & was told battery in door must be dead. He came to change it out, He couldn't get it to work. Was told he would try something else & could fix it without opening door. Left the next morning for an event. Came back that evening & key still didn't work. He came up & unlocked door with manual key. Worked on door key code lock again and said it was fixed. I will never know-I checked out the next morning. This is first BAD experience I've had at this Microtel location.

Nice hotel for the price. Room was clean, bed was comfortable, staff was friendly.

Clean and quiet. Helpful staff.

Staff was the best and most efficient . The manager immediately made any request we had done in a moments notice. The only thing the motel needs a little refurbishing. The staff and manager was great!!!

The check in was fast and smooth. The room was clean, and the A/C blew cold. The staff was pleasant and the price I paid for the room was great.