Comfort Inn & Suites Fort Walton Beach - Destin West

Staff was top notch!!! Had a great time!!! We will be back!!! ❤️

The hall had an odor that caused headache. The pool looked like it had a film over it. The staff was extremely nice. Unfortunately do not pay with a different card on site because you will be out double payment with no help of getting it fixed.

It was fine.

Staff was kind. I just don’t like the policies of the hotel regarding deposits. I use a major credit card and no where else does it take 3-4 business days for it to return to my account. This particular card is my travel card and I never have to wait anywhere else.

The 2 stars is for the staff, the location and the comfort of the room. If the staff hadn’t been so amazing I would have left the first night. Pool was down, jacuzzi was down (for over a year) fitness room less than mid, breakfast same eggs/sausage for a week. The worst thing was the “hot water” was barely lukewarm. Staff checked the boilers, they also let me check if it was better in other rooms….at breakfast multiple people on multiple days mentioned they had said something to the desk clerk as well. Went to use my microwave and it almost exploded, I should have investigated after having to plug it in to see why it had been unplugged. It looked like someone had melted something inside that made the top of the inside and sides bubble out. Staff was awesome and got a replacement. I froze after every shower though, and couldn’t even enjoy a long hot shower which is how I decompress after a shift at the hospital. Booked this hotel specifically for the indoor pool and jacuzzi. Didn’t even care jacuzzi had been down for a year per management (not posted on 3rd party booking but supposed to be on their site) but was crushed no pool and I was there for a week.