Grand Velas Riviera Maya - All Inclusive
1.044 $
/ Nacht
Ø-Preis September
Preise für Grand Velas Riviera Maya - All Inclusive
Reisedaten auswählen, um Preise und Verfügbarkeit anzuzeigen
1.044 $
/ Nacht
Ø-Preis September
Monatliche Durchschnittspreise
In Grand Velas Riviera Maya - All Inclusive liegt der Preis pro Nacht im günstigsten Monat (August) durchschnittlich bei 1.017 $ und im teuersten Monat (Dezember) bei 3.530 $, basierend auf den letzten 12 Monaten.
| Monat | Durchschnittspreis |
|---|---|
| Januar | 1.209 $ |
| Februar | 1.262 $ |
| März | 1.097 $ |
| April | 1.197 $ |
| Mai | 1.071 $ |
| Juni | 1.046 $ |
| Juli | 1.022 $ |
| August | 1.017 $ |
| September | 1.044 $ |
| Oktober | 1.031 $ |
| November | 1.425 $ |
| Dezember | 3.530 $ |
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Sep · 1.044 $
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Am teuersten: Dezember (ca. 3.530 $)
Am günstigsten: August (ca. 1.017 $)
Über diese Unterkunft
Entspann dich im Wellnessbereich, der Massagen, Körperbehandlungen und Gesichtsbehandlungen bietet. Sicher wirst du die Freizeiteinrichtungen zu schätzen wissen, zu denen Folgendes gehört: 3 Außenpools, Fitnessmöglichkeiten und Karaoke. Die...
Annehmlichkeiten
Entspann dich im Wellnessbereich, der Massagen, Körperbehandlungen und Gesichtsbehandlungen bietet. Sicher wirst du die Freizeiteinrichtungen zu schätzen wissen, zu denen Folgendes gehört: 3 Außenpools, Fitnessmöglichkeiten und Karaoke. Diese Unterkunft bietet auch kostenloses WLAN, ein Concierge-Service und Babysitting (gegen Gebühr). Den Sandstrand zu erreichen ist dank des kostenfreien Shuttles zum Strand ein Kinderspiel.
Annehmlichkeiten für Geschäftsreisende
Zum Angebot gehören ein Businesscenter, ein Limousinenservice und ein Textilreinigungsservice. Wenn du eine Veranstaltung in Playa del Carmen planst, ist diese Unterkunft eine gute Wahl, denn zu den 94548 Quadratfuß (8784 Quadratmeter) großen Veranstaltungsräumlichkeiten zählen ein Konferenzzentrum und Tagungsräume.
Gastronomie
Es wird täglich ein kostenloser Empfang angeboten. Besuche eine der 6 Bars/Lounges, 2 Strandbars oder 3 Poolbars und gönn dir einen erfrischenden Drink.
Zimmer
Gönn dir einen Aufenthalt in einem der 539 Zimmer, die über private Whirlpools im Inneren und einen Smart-TV verfügen. Dein Pillowtop Bett bietet Daunenbettdecken und hochwertige Bettwaren. Die Zimmer haben eigene Balkone oder Patios. Ein WLAN-Internetzugang (kostenlos) ist ebenso verfügbar wie Kabelempfang. Es sind eigene Badezimmer mit Badewannen und Duschen (separat) vorhanden, die Whirlpools und Regenduschen bieten.
Standort
Grand Velas Riviera Maya - All Inclusive besticht durch die Lage im Herzen von Playa del Carmen, eine 8-minütige Fahrt von El Camaleón Mayakoba Golf Course entfernt. Diese Unterkunft mit All-inclusive-Leistungen ist 10,3 km von Quinta Avenida und 10,3 km von Playa del Carmen Hauptstrand entfernt.
Was ist in der Nähe?
Playa Xcalacoco(1.2 Meilen)
Chun-Zumbul (Tauchplatz)(1.3 Meilen)
Tres Rios Ecopark(2.3 Meilen)
Strand Punta Esmeralda(2.9 Meilen)
Gran Coyote Golf(2.9 Meilen)
El Camaleón Mayakoba Golf Course(3 Meilen)
Plaza 28 de Julio(4.4 Meilen)
Guadalupe-Kirche(5.3 Meilen)
Playa Publica 88(5.4 Meilen)
Playa Avenida Colosio(5.6 Meilen)
Temazcal Natura(5.7 Meilen)
Plaza Las Américas(6 Meilen)
Super Chedraui Selecto Avenida 10(6.2 Meilen)
Mario Villanueva Madrid(6.3 Meilen)
Playa Mamitas(6.3 Meilen)
Flughafen Cozumel Intl. (CZM)(26.7 Meilen)
Flughafen Cancún (CUN)(30.9 Meilen)
Parkmöglichkeiten
Flughafen-Shuttleservice
Restaurant
Pool
Business-Center
Zimmerservice
Standort
Carretera Cancun Tulum Km 62, Playa del Carmen, Bundesstaat Quintana Roo, Mexiko
Playa Xcalacoco (1.2 Meilen)
Chun-Zumbul (Tauchplatz) (1.3 Meilen)
Tres Rios Ecopark (2.3 Meilen)
Strand Punta Esmeralda (2.9 Meilen)
Gran Coyote Golf (2.9 Meilen)
El Camaleón Mayakoba Golf Course (3 Meilen)
Zimmeroptionen
6
Ambassador Suite Ocean View
Zimmerdetails
1 Großes Doppelbett
2 Doppelbetten
Anzahl Schlafplätze 3
1270 ft²
BalkonBalkon oder TerrasseKlimaanlageWLAN (kostenlos)Separate Badewanne und DuscheTerrassePrivater Whirlpool im Innenbereich
6
Nature View Suite Zen Experience
Zimmerdetails
1 Großes Doppelbett
2 Doppelbetten
Anzahl Schlafplätze 3
1184 ft²
BalkonBalkon oder TerrasseKlimaanlageWLAN (kostenlos)Separate Badewanne und DuscheTerrassePrivater Whirlpool im Innenbereich
5
Ambassador Pool Suite Ocean View
Zimmerdetails
1 Großes Doppelbett
Anzahl Schlafplätze 3
1270 ft²
BalkonBalkon oder TerrasseKlimaanlageWLAN (kostenlos)Separate Badewanne und DuscheTerrasseTauchbecken
12
Grand Class Pool Suite Ocean Front
Zimmerdetails
1 Großes Doppelbett
2 Einzelbetten
Anzahl Schlafplätze 3
1377 ft²
BalkonBalkon oder TerrasseKlimaanlageWLAN (kostenlos)Separate Badewanne und DuscheTerrasseTauchbecken
6
Ambassador Two Bedrooms Family Suite Ocean View
Zimmerdetails
1 Großes Doppelbett
und 2 Doppelbetten
Anzahl Schlafplätze 6
2540 ft²
BalkonBalkon oder TerrasseKlimaanlageWLAN (kostenlos)Separate Badewanne und DuscheTerrassePrivater Whirlpool im Innenbereich
7
Zen Grand Two Bedroom Family Suite Nature View
Zimmerdetails
1 Großes Doppelbett
und 2 Doppelbetten
Anzahl Schlafplätze 6
2368 ft²
BalkonBalkon oder TerrasseKlimaanlageWLAN (kostenlos)Separate Badewanne und DuscheTerrassePrivater Whirlpool im Innenbereich
7
Nature View Suite with Pool Zen Experience
Zimmerdetails
1 Großes Doppelbett
2 Doppelbetten
Anzahl Schlafplätze 3
1184 ft²
BalkonBalkon oder TerrasseKlimaanlageWLAN (kostenlos)Separate Badewanne und DuscheTerrasseTauchbecken
Gästebewertungen zu Grand Velas Riviera Maya - All Inclusive
9.4
Super
Basierend auf 987 verifizierten Bewertungen
Wer übernachtet hier?
Geschäftlich
12%
Paar
34%
Familie
45%
Gruppe
6%
Alleinreisende
0%
Was Gäste sagen
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Im Grand Velas Riviera Maya - All Inclusive heben Gäste häufig den aufmerksamen Service, das herausragende gastronomische Angebot und die makellosen, üppigen Grünflächen hervor. Wiederkehrende Nachteile sind jedoch ein felsiger, von Seetang beeinträchtigter Strand, gelegentlich langsamer Service am Pool sowie Schwierigkeiten bei Reservierungen oder der Bearbeitung spezifischer Anliegen durch das Management.
Mehr erfahrenWar das hilfreich?
Was Gäste sagen
Im Grand Velas Riviera Maya - All Inclusive heben Gäste häufig den aufmerksamen Service, das herausragende gastronomische Angebot und die makellosen, üppigen Grünflächen hervor. Wiederkehrende Nachteile sind jedoch ein felsiger, von Seetang beeinträchtigter Strand, gelegentlich langsamer Service am Pool sowie Schwierigkeiten bei Reservierungen oder der Bearbeitung spezifischer Anliegen durch das Management.
Die Pools und der Spa erhalten viel Lob (der Spa kann preisintensiv sein), und Familienangebote wie der Kids Club werden geschätzt, obwohl das Unterhaltungsangebot für Erwachsene begrenzt ist und sich die Kinderzone zeitweise im Umbau befand. Die Zimmer sind geräumig und luxuriös mit vielen schönen Aussichten, aber einige Gäste berichteten von kleineren Zimmern als erwartet oder nicht übereinstimmenden Aussichten sowie vereinzelt von Wartungs- oder Reinigungsfehlern. Die meisten Mahlzeiten in den Spezialitätenrestaurants sind ausgezeichnet, doch die Tages- oder Buffetangebote und das Café stoßen auf gemischte Reaktionen, Reservierungen im mit einem Michelin-Stern ausgezeichneten Restaurant sind oft nur zu späteren Zeiten möglich, und einige Gäste berichteten von einer Lebensmittelvergiftung. Erwarten Sie einen gepflegten, genussvollen, Pool-zentrierten Aufenthalt in einem luxuriösen Resort an einem anspruchsvollen Strand.
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Leistungen
Wunderschöne Pools und ein erstklassiger Spa erhalten häufig Lob (obwohl der Spa teuer ist), und der familienfreundliche Kids Club wird geschätzt; jedoch ist das Unterhaltungsangebot für Erwachsene begrenzt, die Kinderzone war zeitweise geschlossen und Liegen am Pool können knapp sein.
Ähnliche Gästebewertungen
10
Maria
8. Mai 2025
·
Aufenthalt am 4 Nächte
Beautiful property and excellent service. Food and drinks are amazing! This is the second time I stayed in this hotel and definitely I will come back. Highly recommend the spa if you want to pamper your self it was an Amazon experience.
Beautiful property and excellent service. Food and drinks are amazing! This is the second time I stayed in this hotel and definitely I will come back. Highly recommend the spa if you want to pamper your self it was an Amazon experience.
8
jordan
3. Apr. 2025
·
Aufenthalt am 5 Nächte
Excellent resort. Great service. I would have given this resort a 5/5 but there simply is not enough pool/beach chairs for everyone at the family ambassador pool. You need to be there for 715am in order to get a chair. For the price we paid this is unacceptable. Also the service at the Italian restaurant was sub par. The ground are beautiful and the beach is great. Emmanuel and Fatima at the pool service were outstanding. Aaron was an awesome personal concierge. Please fix the pool chair situation and will come back.
Excellent resort. Great service. I would have given this resort a 5/5 but there simply is not enough pool/beach chairs for everyone at the family ambassador pool. You need to be there for 715am in order to get a chair. For the price we paid this is unacceptable. Also the service at the Italian restaurant was sub par. The ground are beautiful and the beach is great. Emmanuel and Fatima at the pool service were outstanding. Aaron was an awesome personal concierge. Please fix the pool chair situation and will come back.
10
Igor
6. Juni 2024
·
Aufenthalt am 5 Nächte
Great resort . Food and service was outstanding. Spa was great. Only downfall is the beach. Ocean very shallow and not really swimmable .
Great resort . Food and service was outstanding. Spa was great. Only downfall is the beach. Ocean very shallow and not really swimmable .
10
Abigail
30. Apr. 2025
·
Aufenthalt am 5 Nächte
We had a wonderful family vacation at Grand Velas Riviera Maya. Excellent food (especially Cocina de Autor, Frida, and Piaf) and beautiful property. We highly recommend spending time at the Zen pool - a really magical, relaxing spot. The staff were all really wonderful, friendly, and helpful. All 3 of our kids - ranging from age 4 to age 14 - had a great time. We would certainly come back again!!
We had a wonderful family vacation at Grand Velas Riviera Maya. Excellent food (especially Cocina de Autor, Frida, and Piaf) and beautiful property. We highly recommend spending time at the Zen pool - a really magical, relaxing spot. The staff were all really wonderful, friendly, and helpful. All 3 of our kids - ranging from age 4 to age 14 - had a great time. We would certainly come back again!!
10
Amber
24. Nov. 2024
·
Aufenthalt am 3 Nächte
The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.
The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.
10
COREY
30. Nov. 2025
·
Aufenthalt am 4 Nächte
Room was small for the price. Restaurant food was good. Pool/beach food was the best Buffet food not so good. Gym was tiny Show were fantastic Beach was awesome Concierge grand class amenities,Worth the money! They will do anything in there power you ask. Karaoke bar was dope. Resort grounds are beautifully done. Coffee shop sucked. Kids club awesome. The littles always wanted to go back.
Room was small for the price. Restaurant food was good. Pool/beach food was the best Buffet food not so good. Gym was tiny Show were fantastic Beach was awesome Concierge grand class amenities,Worth the money! They will do anything in there power you ask. Karaoke bar was dope. Resort grounds are beautifully done. Coffee shop sucked. Kids club awesome. The littles always wanted to go back.
8
natalia
16. Apr. 2022
·
Aufenthalt am 1 Nacht
Precioso hotel sus piscinas divinas las comidas buenas habitaciones grabdisimas y el lugar divino En contra pondria la playa que es un desastre con rocas y hubo sargazo que ellos limpiaban continuamente eso si… uno no puede nadar alli Y el servicio en piscina no me gusto… no ayudaban con las hamacas y ademas si estaba lleno te quedabas sin sentarte Las chicas del kids club muy muy bien Por el precio que tiene no se si volveria
Precioso hotel sus piscinas divinas las comidas buenas habitaciones grabdisimas y el lugar divino En contra pondria la playa que es un desastre con rocas y hubo sargazo que ellos limpiaban continuamente eso si… uno no puede nadar alli Y el servicio en piscina no me gusto… no ayudaban con las hamacas y ademas si estaba lleno te quedabas sin sentarte Las chicas del kids club muy muy bien Por el precio que tiene no se si volveria
10
Leticia
28. Juli 2025
·
Aufenthalt am 7 Nächte
Amazing service, great food. No tennis courts. Beach is ugly, they added a barrier to protect beach from hurricanes. If you are looking for turquoise ocean- not here.
Amazing service, great food. No tennis courts. Beach is ugly, they added a barrier to protect beach from hurricanes. If you are looking for turquoise ocean- not here.
10
John
5. Juli 2025
·
Aufenthalt am 3 Nächte
When you advertise a “kids zone” play area and it’s under construction, you should red flag that and notify your customers.
When you advertise a “kids zone” play area and it’s under construction, you should red flag that and notify your customers.
10
Claudia
9. März 2025
·
Aufenthalt am 7 Nächte
Top notch service and food! This resort is absolutely beautiful and clean. The spa is a must, it is fabulous! We could not eat at the Michelin Star restaurant which was very disappointing. The earliest reservation was for 9:45pm, which is very late. I wish I would have known to book dinner reservations ahead of time. There was no way to get an earlier reservation the entire week we were there. Everything at this resort was just amazing!
Top notch service and food! This resort is absolutely beautiful and clean. The spa is a must, it is fabulous! We could not eat at the Michelin Star restaurant which was very disappointing. The earliest reservation was for 9:45pm, which is very late. I wish I would have known to book dinner reservations ahead of time. There was no way to get an earlier reservation the entire week we were there. Everything at this resort was just amazing!
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Reinigung
Zimmer und Gelände sind im Allgemeinen tadellos sauber und gut gepflegt; einige Bewertungen erwähnten jedoch Versäumnisse bei der Reinigung, ein schmutziges Waschbecken oder ein Ameisenproblem.
Ähnliche Gästebewertungen
10
William
19. Apr. 2025
·
Aufenthalt am 6 Nächte
5 Stars – An Unforgettable, Luxury Experience at Grand Velas Riviera Maya Our stay at Grand Velas Riviera Maya was nothing short of spectacular – truly deserving of every glowing review it receives. From the moment we arrived, we were wrapped in a level of luxury and hospitality that sets a new gold standard for all-inclusive resorts. The service was impeccable. Every staff member we encountered—from our concierge to the waiters, housekeeping, and spa attendants—was warm, attentive, and genuinely committed to making our stay perfect. They remembered our names, preferences, and small details that made us feel completely seen and valued. The suites were spacious, elegant, and spotless, with breathtaking views and thoughtful touches throughout. The turn-down service, the luxurious bedding, and the private terraces created an atmosphere of both indulgence and tranquility. The dining experience was out of this world. Every restaurant offered a unique and elevated culinary journey—fine dining that could rival Michelin-starred spots, all included. From the creative tasting menus at Cocina de Autor to the fresh and vibrant dishes at Frida, every meal was a highlight. The spa was another unforgettable experience—serene, world-class, and deeply rejuvenating. The hydrotherapy circuit alone is worth the visit. Whether you’re looking to relax in peace or indulge in every amenity imaginable, Grand Velas delivers.
5 Stars – An Unforgettable, Luxury Experience at Grand Velas Riviera Maya Our stay at Grand Velas Riviera Maya was nothing short of spectacular – truly deserving of every glowing review it receives. From the moment we arrived, we were wrapped in a level of luxury and hospitality that sets a new gold standard for all-inclusive resorts. The service was impeccable. Every staff member we encountered—from our concierge to the waiters, housekeeping, and spa attendants—was warm, attentive, and genuinely committed to making our stay perfect. They remembered our names, preferences, and small details that made us feel completely seen and valued. The suites were spacious, elegant, and spotless, with breathtaking views and thoughtful touches throughout. The turn-down service, the luxurious bedding, and the private terraces created an atmosphere of both indulgence and tranquility. The dining experience was out of this world. Every restaurant offered a unique and elevated culinary journey—fine dining that could rival Michelin-starred spots, all included. From the creative tasting menus at Cocina de Autor to the fresh and vibrant dishes at Frida, every meal was a highlight. The spa was another unforgettable experience—serene, world-class, and deeply rejuvenating. The hydrotherapy circuit alone is worth the visit. Whether you’re looking to relax in peace or indulge in every amenity imaginable, Grand Velas delivers.
10
Dominic
1. Juni 2025
·
Aufenthalt am 6 Nächte
The service was outstanding. They kept the rooms and property very clean. Our concierge Izamar was amazing and took care of us and our needs in a very timely fashion. The food was delicious. We had great meals the whole time at the resort.
The service was outstanding. They kept the rooms and property very clean. Our concierge Izamar was amazing and took care of us and our needs in a very timely fashion. The food was delicious. We had great meals the whole time at the resort.
10
Oldemar
17. März 2025
·
The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.
The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.
8
David
6. Aug. 2024
·
Aufenthalt am 4 Nächte
Cons: Transportation was not arranged for ahead of time. Should have been offered at the time of purchase. Ant infestation in our room. Staff did treat the room, but still unpleasant considering the price paid for the resort. Pros: Food was clearly better than the average all-inclusive. Restaurants were above average. Alcolhol included some top shelf selections. Kids club was excellent; good activites for toddlers and teens. Attentive staff.
Cons: Transportation was not arranged for ahead of time. Should have been offered at the time of purchase. Ant infestation in our room. Staff did treat the room, but still unpleasant considering the price paid for the resort. Pros: Food was clearly better than the average all-inclusive. Restaurants were above average. Alcolhol included some top shelf selections. Kids club was excellent; good activites for toddlers and teens. Attentive staff.
10
Mitchel
16. Juli 2025
·
Aufenthalt am 7 Nächte
We just returned from an unforgettable family vacation at Grand Velas Riviera Maya, and I can honestly say this was one of the best resort experiences we’ve ever had! From the moment we arrived, we were blown away by the amazing staff—so warm, welcoming, and attentive at every step. A special shout-out to our Personal Concierge, Viridiana Guillen, who made our stay absolutely seamless. She went above and beyond for our family, making sure we had everything we needed—especially for our little ones. She checked in regularly, helped us plan activities, and always made us feel cared for. Her attentiveness with both us and our toddlers was incredibly heartwarming. The cleanliness of the resort was top-notch—everything was spotless, which gave us so much peace of mind with small children in tow. The resort is also incredibly family-friendly, with thoughtful amenities like high chairs, cribs, toddler-friendly activities, and staff who never made us feel uncomfortable about the chaos that sometimes comes with little kids. One restaurant that truly stood out was Azul. While every restaurant offered delicious food and a great variety of cuisines, the service at Azul was exceptional. We were so impressed by Antonio Cauich Chi, Michelle Espino, and Chef Miguel Leon—they made every dining experience memorable. They were kind, welcoming, and made sure we felt comfortable even when our toddlers made a mess. Their hospitality was genuine and truly appreciated.
We just returned from an unforgettable family vacation at Grand Velas Riviera Maya, and I can honestly say this was one of the best resort experiences we’ve ever had! From the moment we arrived, we were blown away by the amazing staff—so warm, welcoming, and attentive at every step. A special shout-out to our Personal Concierge, Viridiana Guillen, who made our stay absolutely seamless. She went above and beyond for our family, making sure we had everything we needed—especially for our little ones. She checked in regularly, helped us plan activities, and always made us feel cared for. Her attentiveness with both us and our toddlers was incredibly heartwarming. The cleanliness of the resort was top-notch—everything was spotless, which gave us so much peace of mind with small children in tow. The resort is also incredibly family-friendly, with thoughtful amenities like high chairs, cribs, toddler-friendly activities, and staff who never made us feel uncomfortable about the chaos that sometimes comes with little kids. One restaurant that truly stood out was Azul. While every restaurant offered delicious food and a great variety of cuisines, the service at Azul was exceptional. We were so impressed by Antonio Cauich Chi, Michelle Espino, and Chef Miguel Leon—they made every dining experience memorable. They were kind, welcoming, and made sure we felt comfortable even when our toddlers made a mess. Their hospitality was genuine and truly appreciated.
10
Victoria s
27. Jan. 2026
·
Aufenthalt am 3 Nächte
Impecable
Impecable
2
Yuriy
16. Jan. 2025
·
Aufenthalt am 5 Nächte
Great property. Initially I visited Grand Velas in Cabo. That experience was A . This hotel was waaaaaay worse. Room was not super clean when I arrived. sink was dirty. service is terrible. takes forever to receive a waiter. waited as much as 40 minutes during dinner to get food. very slow and inattentive. not going there again. bad experience.
Great property. Initially I visited Grand Velas in Cabo. That experience was A . This hotel was waaaaaay worse. Room was not super clean when I arrived. sink was dirty. service is terrible. takes forever to receive a waiter. waited as much as 40 minutes during dinner to get food. very slow and inattentive. not going there again. bad experience.
10
Fadi
7. Mai 2025
·
Aufenthalt am 3 Nächte
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
10
Oldemar
25. Apr. 2025
·
Aufenthalt am 3 Nächte
It's our second time at this hotel, and our experience has exceeded our expectations. Great property, clean, and good food options.
It's our second time at this hotel, and our experience has exceeded our expectations. Great property, clean, and good food options.
10
Fernanda
19. Nov. 2025
·
Aufenthalt am 3 Nächte
Todo el personal es muy amable! Excelente opción! Habitación impecable, comida buena, y bebidas premium! Sin duda uno de mis hoteles preferidos
Todo el personal es muy amable! Excelente opción! Habitación impecable, comida buena, y bebidas premium! Sin duda uno de mis hoteles preferidos
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Zimmer
Die Suiten sind geräumig, hochwertig und komfortabel mit ansprechenden Ausblicken in vielen Bereichen; einige Gäste berichteten von kleineren Zimmern als erwartet, nicht übereinstimmenden Zimmerzuteilungen beim Check-in und einer sehr weitläufigen Anlage.
Ähnliche Gästebewertungen
10
William
19. Apr. 2025
·
Aufenthalt am 6 Nächte
5 Stars – An Unforgettable, Luxury Experience at Grand Velas Riviera Maya Our stay at Grand Velas Riviera Maya was nothing short of spectacular – truly deserving of every glowing review it receives. From the moment we arrived, we were wrapped in a level of luxury and hospitality that sets a new gold standard for all-inclusive resorts. The service was impeccable. Every staff member we encountered—from our concierge to the waiters, housekeeping, and spa attendants—was warm, attentive, and genuinely committed to making our stay perfect. They remembered our names, preferences, and small details that made us feel completely seen and valued. The suites were spacious, elegant, and spotless, with breathtaking views and thoughtful touches throughout. The turn-down service, the luxurious bedding, and the private terraces created an atmosphere of both indulgence and tranquility. The dining experience was out of this world. Every restaurant offered a unique and elevated culinary journey—fine dining that could rival Michelin-starred spots, all included. From the creative tasting menus at Cocina de Autor to the fresh and vibrant dishes at Frida, every meal was a highlight. The spa was another unforgettable experience—serene, world-class, and deeply rejuvenating. The hydrotherapy circuit alone is worth the visit. Whether you’re looking to relax in peace or indulge in every amenity imaginable, Grand Velas delivers.
5 Stars – An Unforgettable, Luxury Experience at Grand Velas Riviera Maya Our stay at Grand Velas Riviera Maya was nothing short of spectacular – truly deserving of every glowing review it receives. From the moment we arrived, we were wrapped in a level of luxury and hospitality that sets a new gold standard for all-inclusive resorts. The service was impeccable. Every staff member we encountered—from our concierge to the waiters, housekeeping, and spa attendants—was warm, attentive, and genuinely committed to making our stay perfect. They remembered our names, preferences, and small details that made us feel completely seen and valued. The suites were spacious, elegant, and spotless, with breathtaking views and thoughtful touches throughout. The turn-down service, the luxurious bedding, and the private terraces created an atmosphere of both indulgence and tranquility. The dining experience was out of this world. Every restaurant offered a unique and elevated culinary journey—fine dining that could rival Michelin-starred spots, all included. From the creative tasting menus at Cocina de Autor to the fresh and vibrant dishes at Frida, every meal was a highlight. The spa was another unforgettable experience—serene, world-class, and deeply rejuvenating. The hydrotherapy circuit alone is worth the visit. Whether you’re looking to relax in peace or indulge in every amenity imaginable, Grand Velas delivers.
10
Anthony
19. Nov. 2024
·
Aufenthalt am 3 Nächte
The food Was outstanding. I did not like how spread out the property was. I should have realized that before I booked.
The food Was outstanding. I did not like how spread out the property was. I should have realized that before I booked.
8
Maggie
19. Aug. 2024
·
Aufenthalt am 5 Nächte
Nice and large resort with different views and themes for each section of the resort. The “jungle” building is actually nice too even it’s not beach front. It’s quite and very zen.
Nice and large resort with different views and themes for each section of the resort. The “jungle” building is actually nice too even it’s not beach front. It’s quite and very zen.
10
Jennifer
20. Nov. 2025
·
Aufenthalt am 3 Nächte
Absolutely incredible! The staff, the rooms, the food- everything was perfection
Absolutely incredible! The staff, the rooms, the food- everything was perfection
10
Oldemar
17. März 2025
·
The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.
The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.
10
Anamaria
13. Dez. 2024
·
Aufenthalt am 5 Nächte
Our favorite resort in the Cancun/Playa del Carmen area. It is indeed a five star hotel. The service is excellent, the rooms are great, the dining options are fantastic. The beach and pools are wonderful.
Our favorite resort in the Cancun/Playa del Carmen area. It is indeed a five star hotel. The service is excellent, the rooms are great, the dining options are fantastic. The beach and pools are wonderful.
8
ALI
30. Juli 2025
·
Aufenthalt am 4 Nächte
We were supposed to receive an Oceanview room upon check-in, but were instead given a Garden View room. One of the main reasons we booked this resort was the promise of having access to the second-largest coral reef for snorkeling, directly from the property. Unfortunately, this turned out not to be true. As longtime fans of Grand Velas properties — having stayed at their Cabo and Puerto Vallarta locations — we expected the same level of service and quality. Sadly, this experience fell short. When we raised our concerns, the manager Mauricio was unhelpful and dismissive. Despite waiting over seven hours for a response, his only solution was to tell us to contact Expedia. As the manager, we expected him to take more responsibility in addressing guest issues, not delay and deflect.We seriously considered leaving due to the room discrepancy and lack of snorkeling access. To add to our disappointment, one of the pool staff members was unwilling to assist with setting up an umbrella until he saw my husband doing it himself. This behavior reflected poorly on the level of guest service we expected from a resort of this caliber. On a positive note, our personal concierge, Nora, was very kind and empathetic to our concerns. However, the situation was ultimately in the hands of Mauricio and Fernando, both of whom failed to resolve the issues and only worsened our experience.
We were supposed to receive an Oceanview room upon check-in, but were instead given a Garden View room. One of the main reasons we booked this resort was the promise of having access to the second-largest coral reef for snorkeling, directly from the property. Unfortunately, this turned out not to be true. As longtime fans of Grand Velas properties — having stayed at their Cabo and Puerto Vallarta locations — we expected the same level of service and quality. Sadly, this experience fell short. When we raised our concerns, the manager Mauricio was unhelpful and dismissive. Despite waiting over seven hours for a response, his only solution was to tell us to contact Expedia. As the manager, we expected him to take more responsibility in addressing guest issues, not delay and deflect.We seriously considered leaving due to the room discrepancy and lack of snorkeling access. To add to our disappointment, one of the pool staff members was unwilling to assist with setting up an umbrella until he saw my husband doing it himself. This behavior reflected poorly on the level of guest service we expected from a resort of this caliber. On a positive note, our personal concierge, Nora, was very kind and empathetic to our concerns. However, the situation was ultimately in the hands of Mauricio and Fernando, both of whom failed to resolve the issues and only worsened our experience.
10
COREY
30. Nov. 2025
·
Aufenthalt am 4 Nächte
Room was small for the price. Restaurant food was good. Pool/beach food was the best Buffet food not so good. Gym was tiny Show were fantastic Beach was awesome Concierge grand class amenities,Worth the money! They will do anything in there power you ask. Karaoke bar was dope. Resort grounds are beautifully done. Coffee shop sucked. Kids club awesome. The littles always wanted to go back.
Room was small for the price. Restaurant food was good. Pool/beach food was the best Buffet food not so good. Gym was tiny Show were fantastic Beach was awesome Concierge grand class amenities,Worth the money! They will do anything in there power you ask. Karaoke bar was dope. Resort grounds are beautifully done. Coffee shop sucked. Kids club awesome. The littles always wanted to go back.
10
Fadi
7. Mai 2025
·
Aufenthalt am 3 Nächte
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
10
Jennifer
22. Apr. 2025
·
Aufenthalt am 5 Nächte
Lovely beach and gorgeous rooms. Excellent friendly service.
Lovely beach and gorgeous rooms. Excellent friendly service.
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Dienstleistung
Der Service wird durchweg als herzlich, aufmerksam und sehr persönlich durch engagierte Concierges gelobt; dennoch berichteten Gäste gelegentlich von langsamem oder zögerlichem Service am Pool, begrenzten Concierge-Zeiten, Sprachbarrieren und unzuverlässiger Reaktion des Managements.
Ähnliche Gästebewertungen
10
Dominic
1. Juni 2025
·
Aufenthalt am 6 Nächte
The service was outstanding. They kept the rooms and property very clean. Our concierge Izamar was amazing and took care of us and our needs in a very timely fashion. The food was delicious. We had great meals the whole time at the resort.
The service was outstanding. They kept the rooms and property very clean. Our concierge Izamar was amazing and took care of us and our needs in a very timely fashion. The food was delicious. We had great meals the whole time at the resort.
8
Elizabeth Salomon
28. Nov. 2025
·
Aufenthalt am 3 Nächte
This place it’s the best hotel in the world just my concierge this time was really bad. He never let me know about the activities on time and game me any information. The rest was excellent
This place it’s the best hotel in the world just my concierge this time was really bad. He never let me know about the activities on time and game me any information. The rest was excellent
8
ALI
30. Juli 2025
·
Aufenthalt am 4 Nächte
We were supposed to receive an Oceanview room upon check-in, but were instead given a Garden View room. One of the main reasons we booked this resort was the promise of having access to the second-largest coral reef for snorkeling, directly from the property. Unfortunately, this turned out not to be true. As longtime fans of Grand Velas properties — having stayed at their Cabo and Puerto Vallarta locations — we expected the same level of service and quality. Sadly, this experience fell short. When we raised our concerns, the manager Mauricio was unhelpful and dismissive. Despite waiting over seven hours for a response, his only solution was to tell us to contact Expedia. As the manager, we expected him to take more responsibility in addressing guest issues, not delay and deflect.We seriously considered leaving due to the room discrepancy and lack of snorkeling access. To add to our disappointment, one of the pool staff members was unwilling to assist with setting up an umbrella until he saw my husband doing it himself. This behavior reflected poorly on the level of guest service we expected from a resort of this caliber. On a positive note, our personal concierge, Nora, was very kind and empathetic to our concerns. However, the situation was ultimately in the hands of Mauricio and Fernando, both of whom failed to resolve the issues and only worsened our experience.
We were supposed to receive an Oceanview room upon check-in, but were instead given a Garden View room. One of the main reasons we booked this resort was the promise of having access to the second-largest coral reef for snorkeling, directly from the property. Unfortunately, this turned out not to be true. As longtime fans of Grand Velas properties — having stayed at their Cabo and Puerto Vallarta locations — we expected the same level of service and quality. Sadly, this experience fell short. When we raised our concerns, the manager Mauricio was unhelpful and dismissive. Despite waiting over seven hours for a response, his only solution was to tell us to contact Expedia. As the manager, we expected him to take more responsibility in addressing guest issues, not delay and deflect.We seriously considered leaving due to the room discrepancy and lack of snorkeling access. To add to our disappointment, one of the pool staff members was unwilling to assist with setting up an umbrella until he saw my husband doing it himself. This behavior reflected poorly on the level of guest service we expected from a resort of this caliber. On a positive note, our personal concierge, Nora, was very kind and empathetic to our concerns. However, the situation was ultimately in the hands of Mauricio and Fernando, both of whom failed to resolve the issues and only worsened our experience.
10
Alejandro
9. Jan. 2025
·
Aufenthalt am 4 Nächte
Perfect except for service around pool
Perfect except for service around pool
10
Fadi
7. Mai 2025
·
Aufenthalt am 3 Nächte
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
10
Adnan
31. Juli 2025
·
Aufenthalt am 3 Nächte
The staff is amazing and the property is beautiful. Everyone here goes above and beyond to assist you. The property is truely a gem, luxury at its finest. Keep up the great work. My family and I had a wonderful time staying at the grand velas.
The staff is amazing and the property is beautiful. Everyone here goes above and beyond to assist you. The property is truely a gem, luxury at its finest. Keep up the great work. My family and I had a wonderful time staying at the grand velas.
10
Khulkar
16. Mai 2025
·
Aufenthalt am 3 Nächte
Overall had an excellent stay at Grand Velas. Got upgraded to Grand Class through Expedia VIP access. Nora our butler was very attentive. The food is the best part about this resort. Unlike all the other all inclusive resorts, food here is excellent. The minor downsides that we noticed: the concierge via whatsapp available until 5 pm and then you have to call a number from a room, which is a bit inconvenient when you want to adjust dinner plans, need something last minute, have to go back to the suite, music selection at the pool needs major improvement, it was either not on, or something that was not very good, we noticed the butlers around the pool were hesitant to change the towel or give extra towels when asked which made it somewhat awkward, and while room service breakfast was amazing, the breakfast buffet at the azul was disappointing. Things were not clearly labeled, there were no clear directions on how to order omelettes, pancakes etc.
Overall had an excellent stay at Grand Velas. Got upgraded to Grand Class through Expedia VIP access. Nora our butler was very attentive. The food is the best part about this resort. Unlike all the other all inclusive resorts, food here is excellent. The minor downsides that we noticed: the concierge via whatsapp available until 5 pm and then you have to call a number from a room, which is a bit inconvenient when you want to adjust dinner plans, need something last minute, have to go back to the suite, music selection at the pool needs major improvement, it was either not on, or something that was not very good, we noticed the butlers around the pool were hesitant to change the towel or give extra towels when asked which made it somewhat awkward, and while room service breakfast was amazing, the breakfast buffet at the azul was disappointing. Things were not clearly labeled, there were no clear directions on how to order omelettes, pancakes etc.
10
Rachael
20. Mai 2023
·
Aufenthalt am 10 Nächte
Safe friendly excellent service. My personal concierge was a bit of a letdown. No communication
Safe friendly excellent service. My personal concierge was a bit of a letdown. No communication
10
Luis
20. Aug. 2024
·
Aufenthalt am 5 Nächte
We stayed here last week and had an amazing time celebrating my daughter’s 17th bday and our 20th anniversary. I travel a lot and never had that kind of attention… Starting from the time of booking to our return back home. Level of service is 2nd to none. It will hurt your wallet but totally worth it! Thank you to our concierge Cesar who ensured we wanted for nothing.
We stayed here last week and had an amazing time celebrating my daughter’s 17th bday and our 20th anniversary. I travel a lot and never had that kind of attention… Starting from the time of booking to our return back home. Level of service is 2nd to none. It will hurt your wallet but totally worth it! Thank you to our concierge Cesar who ensured we wanted for nothing.
8
Bailey
4. Sept. 2023
·
Aufenthalt am 3 Nächte
Pros: The food was amazing for an all inclusive- we have tried many in Cancun (palace hotels, Riu, Iberostar) and the food here is phenomenal compared to those The hotel itself is beautiful and well kept The dinners are amazing- the staff is great and the food as well as the presentation are wonderful at these specific restaurants. The spa was fantastic - I’ve had many massages at the ritz, four seasons, las ventanas etc and this was better than all of those! Cons: The service at the pool is terrible - so slow and many times there is just no one around. Lunch could take over 30 minutes and wouldn’t even be right A lot of the workers (at the pool, the coffee shop, even the concierge) hardly speak English and you often have to repeat yourself many times or just accept the wrong thing out of frustration (we received the wrong drink/food several times) They offer great excursions- but are not organized or easy to access. It took us many attempts to actually schedule our excursion. we were only here for the weekend and told them we wanted to swim with the turtles and go zip lining. They booked us turtles for Saturday and then when we tried to book zip lining for Sunday we found out all the zip lining parks are closed on sundays. We were very frustrated they didn’t plan better and that we didn’t get to do both activities as opposed to recommending turtles Sunday and zip lining Saturday (as all aquatic options are open on sundays)
Pros: The food was amazing for an all inclusive- we have tried many in Cancun (palace hotels, Riu, Iberostar) and the food here is phenomenal compared to those The hotel itself is beautiful and well kept The dinners are amazing- the staff is great and the food as well as the presentation are wonderful at these specific restaurants. The spa was fantastic - I’ve had many massages at the ritz, four seasons, las ventanas etc and this was better than all of those! Cons: The service at the pool is terrible - so slow and many times there is just no one around. Lunch could take over 30 minutes and wouldn’t even be right A lot of the workers (at the pool, the coffee shop, even the concierge) hardly speak English and you often have to repeat yourself many times or just accept the wrong thing out of frustration (we received the wrong drink/food several times) They offer great excursions- but are not organized or easy to access. It took us many attempts to actually schedule our excursion. we were only here for the weekend and told them we wanted to swim with the turtles and go zip lining. They booked us turtles for Saturday and then when we tried to book zip lining for Sunday we found out all the zip lining parks are closed on sundays. We were very frustrated they didn’t plan better and that we didn’t get to do both activities as opposed to recommending turtles Sunday and zip lining Saturday (as all aquatic options are open on sundays)
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Standort
Lage am Strand inmitten üppiger Grünflächen, aber das Meer ist oft felsig oder von Seetang betroffen und kann das Schwimmen erschweren.
Ähnliche Gästebewertungen
8
Karen
17. Juni 2025
·
Aufenthalt am 2 Nächte
The ocean was not in good conditions to swim
The ocean was not in good conditions to swim
10
Oldemar
17. März 2025
·
The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.
The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.
10
Rosa
7. Juli 2024
·
Aufenthalt am 4 Nächte
Great resort stay with family. Beach area is a bit tricky with lots of sharp rocks.
Great resort stay with family. Beach area is a bit tricky with lots of sharp rocks.
10
Joanne
2. Apr. 2024
·
Aufenthalt am 5 Nächte
Amazing. Fantastic for young families and older kiddos. Mario, Fernando, Marisela, Jorge were incredible with our family. Our favorite pool was at grand class, the bistro meal with the tomahawk steak, fresh lobster and sea bass absolutely divine. The swim up pool bars and every day tacos and cocktails all to die for. I will miss this resort - very special to my family. The service top notch, the beach is warm and stunningly blue with powder white sand. Azul served the best breakfast options. Truly worth the visit. Attention to detail is top notch. The spa is a must go- the water experience prior to my facial and my husband's massage is a memory for the books- and we love high end spas. This is next level impressive. We all felt safe, pampered and taken care of. We will be back. Much love and gratitude. ~Jojo
Amazing. Fantastic for young families and older kiddos. Mario, Fernando, Marisela, Jorge were incredible with our family. Our favorite pool was at grand class, the bistro meal with the tomahawk steak, fresh lobster and sea bass absolutely divine. The swim up pool bars and every day tacos and cocktails all to die for. I will miss this resort - very special to my family. The service top notch, the beach is warm and stunningly blue with powder white sand. Azul served the best breakfast options. Truly worth the visit. Attention to detail is top notch. The spa is a must go- the water experience prior to my facial and my husband's massage is a memory for the books- and we love high end spas. This is next level impressive. We all felt safe, pampered and taken care of. We will be back. Much love and gratitude. ~Jojo
10
Amber
24. Nov. 2024
·
Aufenthalt am 3 Nächte
The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.
The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.
8
Ivan
7. Juni 2025
·
Aufenthalt am 8 Nächte
The dinner & restaurant food is very good. Daytime & bar food is mediocre at best. Certainly NOT what you’d expect for the price point of the resort. The beach area is not good… pretty much stayed poolside all week not. Would not recommend this resort for the amount it costs.
The dinner & restaurant food is very good. Daytime & bar food is mediocre at best. Certainly NOT what you’d expect for the price point of the resort. The beach area is not good… pretty much stayed poolside all week not. Would not recommend this resort for the amount it costs.
8
natalia
16. Apr. 2022
·
Aufenthalt am 1 Nacht
Precioso hotel sus piscinas divinas las comidas buenas habitaciones grabdisimas y el lugar divino En contra pondria la playa que es un desastre con rocas y hubo sargazo que ellos limpiaban continuamente eso si… uno no puede nadar alli Y el servicio en piscina no me gusto… no ayudaban con las hamacas y ademas si estaba lleno te quedabas sin sentarte Las chicas del kids club muy muy bien Por el precio que tiene no se si volveria
Precioso hotel sus piscinas divinas las comidas buenas habitaciones grabdisimas y el lugar divino En contra pondria la playa que es un desastre con rocas y hubo sargazo que ellos limpiaban continuamente eso si… uno no puede nadar alli Y el servicio en piscina no me gusto… no ayudaban con las hamacas y ademas si estaba lleno te quedabas sin sentarte Las chicas del kids club muy muy bien Por el precio que tiene no se si volveria
10
Jennifer
22. Apr. 2025
·
Aufenthalt am 5 Nächte
Lovely beach and gorgeous rooms. Excellent friendly service.
Lovely beach and gorgeous rooms. Excellent friendly service.
10
David
19. März 2025
·
Aufenthalt am 4 Nächte
Great property, great beach, the ocean is rocky which is unfortunately.
Great property, great beach, the ocean is rocky which is unfortunately.
10
Leticia
28. Juli 2025
·
Aufenthalt am 7 Nächte
Amazing service, great food. No tennis courts. Beach is ugly, they added a barrier to protect beach from hurricanes. If you are looking for turquoise ocean- not here.
Amazing service, great food. No tennis courts. Beach is ugly, they added a barrier to protect beach from hurricanes. If you are looking for turquoise ocean- not here.
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Gastronomie
Spezialitätenrestaurants und Premiumgetränke erhalten hervorragende Bewertungen, aber die Tages- oder Buffetangebote und das Café sind gemischt, Reservierungen im mit einem Michelin-Stern ausgezeichneten Restaurant können zu früheren Zeiten schwer zu bekommen sein, und einige Gäste berichteten von einer Lebensmittelvergiftung.
Ähnliche Gästebewertungen
10
Maria
8. Mai 2025
·
Aufenthalt am 4 Nächte
Beautiful property and excellent service. Food and drinks are amazing! This is the second time I stayed in this hotel and definitely I will come back. Highly recommend the spa if you want to pamper your self it was an Amazon experience.
Beautiful property and excellent service. Food and drinks are amazing! This is the second time I stayed in this hotel and definitely I will come back. Highly recommend the spa if you want to pamper your self it was an Amazon experience.
4
Jose Maria
10. Aug. 2024
·
Aufenthalt am 4 Nächte
It is an excellent hotel with a lot of potential but one huge shortcoming - food poisoning! The service provided by the hotel staff is exceptional and so are the hotel facilities. Our concierge, Itzel, was fantastic. My girls enjoyed the Kids Club. The beach, with many rocks, takes points away since it makes it difficult to enjoy the beach - it makes it not swimmable. The breakfast at the Azul restaurant is very enjoyable, and I want to give special mention to Omar, who was great. Dinner at the various restaurants were seemingly amazing, until you end up with food poisoning. Alcolhol included some top shelf selections. One day, we had lunch at the adults-only Bistro restaurant and ordered a green ceviche and an octopus dish. That night I spent the night in the toilet vomiting and with diarrhea. In the morning I felt horrible all day, with no energy or will to do much. My husband had a bit of a delayed start, but by the afternoon he was feeling uneasy, and later that night he spent his share of time at the toilet with diarrhea. The hotel offered us a consult with the hotel doctor at a cost. While they ended up not charging us for the doctor’s visit after my husband reasoned with them, I’m still disappointed that they even try to charge us for it and at the reaction that staff at the hotel vacation club office had, who try to minimize and ridicule our situation as a “stomach upset”. I also noticed there is another guest who also experienced food poisoning a month ago.
It is an excellent hotel with a lot of potential but one huge shortcoming - food poisoning! The service provided by the hotel staff is exceptional and so are the hotel facilities. Our concierge, Itzel, was fantastic. My girls enjoyed the Kids Club. The beach, with many rocks, takes points away since it makes it difficult to enjoy the beach - it makes it not swimmable. The breakfast at the Azul restaurant is very enjoyable, and I want to give special mention to Omar, who was great. Dinner at the various restaurants were seemingly amazing, until you end up with food poisoning. Alcolhol included some top shelf selections. One day, we had lunch at the adults-only Bistro restaurant and ordered a green ceviche and an octopus dish. That night I spent the night in the toilet vomiting and with diarrhea. In the morning I felt horrible all day, with no energy or will to do much. My husband had a bit of a delayed start, but by the afternoon he was feeling uneasy, and later that night he spent his share of time at the toilet with diarrhea. The hotel offered us a consult with the hotel doctor at a cost. While they ended up not charging us for the doctor’s visit after my husband reasoned with them, I’m still disappointed that they even try to charge us for it and at the reaction that staff at the hotel vacation club office had, who try to minimize and ridicule our situation as a “stomach upset”. I also noticed there is another guest who also experienced food poisoning a month ago.
10
Amber
24. Nov. 2024
·
Aufenthalt am 3 Nächte
The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.
The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.
10
Joseph Urba Rupp
14. Juli 2024
·
Aufenthalt am 6 Nächte
Awesome hotel and experience. Great staff. Unique dining experiences-it was like a culinary vacation. We plan to return!
Awesome hotel and experience. Great staff. Unique dining experiences-it was like a culinary vacation. We plan to return!
10
COREY
30. Nov. 2025
·
Aufenthalt am 4 Nächte
Room was small for the price. Restaurant food was good. Pool/beach food was the best Buffet food not so good. Gym was tiny Show were fantastic Beach was awesome Concierge grand class amenities,Worth the money! They will do anything in there power you ask. Karaoke bar was dope. Resort grounds are beautifully done. Coffee shop sucked. Kids club awesome. The littles always wanted to go back.
Room was small for the price. Restaurant food was good. Pool/beach food was the best Buffet food not so good. Gym was tiny Show were fantastic Beach was awesome Concierge grand class amenities,Worth the money! They will do anything in there power you ask. Karaoke bar was dope. Resort grounds are beautifully done. Coffee shop sucked. Kids club awesome. The littles always wanted to go back.
10
Fadi
7. Mai 2025
·
Aufenthalt am 3 Nächte
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
8
Ivan
7. Juni 2025
·
Aufenthalt am 8 Nächte
The dinner & restaurant food is very good. Daytime & bar food is mediocre at best. Certainly NOT what you’d expect for the price point of the resort. The beach area is not good… pretty much stayed poolside all week not. Would not recommend this resort for the amount it costs.
The dinner & restaurant food is very good. Daytime & bar food is mediocre at best. Certainly NOT what you’d expect for the price point of the resort. The beach area is not good… pretty much stayed poolside all week not. Would not recommend this resort for the amount it costs.
10
YAIR FRANCISCO
20. Juni 2024
·
Aufenthalt am 4 Nächte
Good at the hotels were exceptional as wepp as the service. Food pool Side was horrible
Good at the hotels were exceptional as wepp as the service. Food pool Side was horrible
10
Claudia
9. März 2025
·
Aufenthalt am 7 Nächte
Top notch service and food! This resort is absolutely beautiful and clean. The spa is a must, it is fabulous! We could not eat at the Michelin Star restaurant which was very disappointing. The earliest reservation was for 9:45pm, which is very late. I wish I would have known to book dinner reservations ahead of time. There was no way to get an earlier reservation the entire week we were there. Everything at this resort was just amazing!
Top notch service and food! This resort is absolutely beautiful and clean. The spa is a must, it is fabulous! We could not eat at the Michelin Star restaurant which was very disappointing. The earliest reservation was for 9:45pm, which is very late. I wish I would have known to book dinner reservations ahead of time. There was no way to get an earlier reservation the entire week we were there. Everything at this resort was just amazing!
2
david
26. Juni 2024
·
Aufenthalt am 7 Nächte
Terrible- food poisoning mid week ! I have never been more sick . Please improve food hygiene
Terrible- food poisoning mid week ! I have never been more sick . Please improve food hygiene
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
10
Stephanie
19. Apr. 2023
·
Aufenthalt am 12 Nächte
Echter Glücksgriff. Zen Anlage paradiesisch gelegen. Sehr große Auswahl an Restaurantalternativen. Sehr gut geschultes Personal und aufmerksames Personal. Hier steht der Gast im Mittelpunkt und wird fürstlich umsorgt. Kleiner Verbesserungsvorschlag: Klimatisierung in den Restaurants für europäische Gäste etwas zu kalt eingestellt. Die Abendunterhaltung für junge Erwachsene ist noch ausbaufähig. Trotz toller Bar und ambitionierten DJ leider zu wenig genutzt. Werde dieses Hotel uneingeschränkt weiterempfehlen. Freue mich auf unseren nächsten Aufenthalt
Echter Glücksgriff. Zen Anlage paradiesisch gelegen. Sehr große Auswahl an Restaurantalternativen. Sehr gut geschultes Personal und aufmerksames Personal. Hier steht der Gast im Mittelpunkt und wird fürstlich umsorgt. Kleiner Verbesserungsvorschlag: Klimatisierung in den Restaurants für europäische Gäste etwas zu kalt eingestellt. Die Abendunterhaltung für junge Erwachsene ist noch ausbaufähig. Trotz toller Bar und ambitionierten DJ leider zu wenig genutzt. Werde dieses Hotel uneingeschränkt weiterempfehlen. Freue mich auf unseren nächsten Aufenthalt
10
CHRISTIAN
10. Aug. 2026
·
Aufenthalt am 5 Nächte
de los mejores hoteles que he visitado en la riviera maya. personal, instalaciones, servicios, restaurantes. lo mejor
de los mejores hoteles que he visitado en la riviera maya. personal, instalaciones, servicios, restaurantes. lo mejor
8
Shadai
16. Juni 2026
·
Aufenthalt am 4 Nächte
La habitación limpia y muy amplia, el spa para niños con una atención de lujo muchos detalles para lo pequeñitos y un ambiente súper familiar, la experiencia culinaria de los restaurantes es de otro nivel TOP TOP. Mi única sugerencia sería una mejor comunicación por parte de la concierges, sobre todo la del turno AM, ya que tuvimos temas con las reservas y actividades. También podrían mejorar los tiempos de atención el servicio de bebidas.
La habitación limpia y muy amplia, el spa para niños con una atención de lujo muchos detalles para lo pequeñitos y un ambiente súper familiar, la experiencia culinaria de los restaurantes es de otro nivel TOP TOP. Mi única sugerencia sería una mejor comunicación por parte de la concierges, sobre todo la del turno AM, ya que tuvimos temas con las reservas y actividades. También podrían mejorar los tiempos de atención el servicio de bebidas.
10
Mario
15. Juni 2026
·
Aufenthalt am 3 Nächte
Aaron and Guillermo were always very attentive to our needs and went above and beyond to assist us. They helped us arrange special meals for our daughter, who has dietary restrictions, making our stay much more comfortable and enjoyable. I can't remember the names of the housekeeping, room service, and in-suite snack staff, but their service was also top-notch. Everyone was friendly, attentive, and professional throughout our stay.
Aaron and Guillermo were always very attentive to our needs and went above and beyond to assist us. They helped us arrange special meals for our daughter, who has dietary restrictions, making our stay much more comfortable and enjoyable. I can't remember the names of the housekeeping, room service, and in-suite snack staff, but their service was also top-notch. Everyone was friendly, attentive, and professional throughout our stay.
10
Blanca Deyanira Valdez
12. Juni 2026
·
Aufenthalt am 7 Nächte
Todo excelente, el Personal , los alimentos la limpieza la playa muy limpia
Todo excelente, el Personal , los alimentos la limpieza la playa muy limpia
Richtlinien der Unterkunft
Check-in
Check-out
Von 15:00 bis 23:59
Vor 12:00
Optionale Extras
Zusätzliche kostenpflichtige Dienstleistungen, die Sie anfragen können.
Mehr anzeigenHaben Sie eine Frage?
Sofortige KI-Antworten basieren auf den Informationen des Hotels.
Ziehen Sie dieses Hotel für Ihre Reise nach Playa del Carmen in Betracht?
Wie hoch sind die typischen Zimmerpreise im Grand Velas Riviera Maya - All Inclusive in Playa del Carmen?
In den nächsten 60–90 Tagen liegen die Zimmerpreise im Grand Velas Riviera Maya - All Inclusive in Playa del Carmen in der Regel bei etwa 1.022 $ pro Nacht für zwei Gäste, wobei die Preise von 998 $ bis 1.033 $ reichen.
Wann ist die beste Zeit, um das Grand Velas Riviera Maya - All Inclusive in Playa del Carmen bei geringerer Besucherfrequenz zu besuchen?
Die ruhigste Zeit im Grand Velas Riviera Maya - All Inclusive in Playa del Carmen ist der Mai, wenn die Nachfrage nach dem Hochsaison-Gipfel im Frühjahr deutlich sinkt. Dezember ist der geschäftigste Monat, planen Sie daher einen Besuch im Mai oder im frühen Sommer mit weniger Andrang.
Welcher Monat bietet die niedrigsten Preise im Grand Velas Riviera Maya - All Inclusive?
Oktober ist der günstigste Monat für einen Aufenthalt im Grand Velas Riviera Maya - All Inclusive in Playa del Carmen, mit einem Durchschnitt von 1.045 $ pro Nacht; Dezember ist mit 3.972 $ am teuersten. Die niedrigeren Preise im Oktober stehen im Gegensatz zum Mai als dem Monat mit der geringsten Besucherfrequenz.
Wie vergleichen sich die Preise des Grand Velas Riviera Maya - All Inclusive mit anderen Hotels in Playa del Carmen?
Das Grand Velas Riviera Maya - All Inclusive ist teurer als die meisten nahegelegenen Optionen – es ist nur günstiger als 2 von 19 vergleichbaren Hotels in Playa del Carmen, mit einem typischen Median von 1.120 $ pro Nacht gegenüber etwa 393 $ für die Konkurrenz.
Welche Sehenswürdigkeiten und Reisendenarten sind ideal für das Grand Velas Riviera Maya - All Inclusive?
Das Grand Velas Riviera Maya - All Inclusive in Playa del Carmen liegt in Quintana Roo, in der Nähe von Playa Xcalacoco und Punta Esmeralda Beach, und ist ideal für Familien und Paare, die ein luxuriöses Strand- und Spa-Erlebnis suchen, mit einfachem Zugang zum Tres Rios Ecopark und den nahegelegenen Golfplätzen in El Camaleón Mayakoba.
Wie ist der Preis pro Nacht im Grand Velas Riviera Maya - All Inclusive in Playa del Carmen im Vergleich zu den letzten Wochen?
Der aktuelle Preis im Grand Velas Riviera Maya - All Inclusive in Playa del Carmen beträgt 1.037 $ pro Nacht für 2 Gäste und ist für dieses Hotel typisch: er liegt innerhalb von 5 % des Durchschnitts von 1.075 $ in den letzten 60 Tagen. Die Preise pro Nacht lagen in diesem Zeitraum meist zwischen 984 $ und 1.449 $.
Preise für kommende Reisedaten
September 2026
So. | Mo. | Di. | Mi. | Do. | Fr. | Sa. |
|---|---|---|---|---|---|---|
Oktober 2026
So. | Mo. | Di. | Mi. | Do. | Fr. | Sa. |
|---|---|---|---|---|---|---|
Günstiger
Teurer
Durchschnittlicher Preis pro Nacht aus den verfügbaren Tarifen, einschließlich Steuern und Gebühren.
Preise in USD für 2 Gäste, täglich aktualisiert.
- 2026-09-18: 1030.4196505828857USD
- 2026-09-19: 1035.4849964263915USD
- 2026-09-20: 1028.1977505615234USD
- 2026-09-21: 1023.6023505615234USD
- 2026-09-22: 1039.2839707489013USD
- 2026-09-23: 673.0003128295898USD
- 2026-09-24: 1039.2839707489013USD
- 2026-09-25: 1038.693908935547USD
- 2026-09-26: 1057.2062130615234USD
- 2026-09-27: 1036.446555267334USD
- 2026-09-28: 1040.0746465667723USD
- 2026-09-29: 1044.9951941162108USD
- 2026-09-30: 1057.2747205352782USD
- 2026-10-01: 1034.1952748657227USD
- 2026-10-02: 1034.3552191314698USD
- 2026-10-03: 1027.578588848877USD
- 2026-10-04: 1057.2747205352782USD
- 2026-10-05: 1006.1427615875243USD
- 2026-10-06: 1057.2747205352782USD
- 2026-10-07: 801.4003578643799USD
- 2026-10-08: 1007.4825489990234USD
- 2026-10-09: 1057.2747205352782USD
- 2026-10-10: 1039.7359658111573USD
- 2026-10-11: 1012.8414882843017USD
- 2026-10-12: 1007.4825489990234USD
- 2026-10-13: 1058.9922456756592USD
- 2026-10-14: NO DATA
- 2026-10-15: 1274.090216693115USD
- 2026-10-16: 1058.9922456756592USD
- 2026-10-17: 1057.2747205352782USD
- 2026-10-18: 1039.7359658111573USD
- 2026-10-19: 1057.2062130615234USD
- 2026-10-20: 1057.2747205352782USD
- 2026-10-21: 1058.9922456756592USD
- 2026-10-22: 1039.7359658111573USD
- 2026-10-23: 1057.2747205352782USD
- 2026-10-24: 1057.2747205352782USD
- 2026-10-25: 1058.9922456756592USD
- 2026-10-26: 1093.6822005615234USD
- 2026-10-27: NO DATA
- 2026-10-28: NO DATA
- 2026-10-29: NO DATA
- 2026-10-30: 1017.8581005615234USD
- 2026-10-31: 1039.7359658111573USD
- 2026-11-01: 1058.9799045135496USD
- 2026-11-02: 1057.2747205352782USD
- 2026-11-03: 1057.2062130615234USD
- 2026-11-04: 1039.7359658111573USD
- 2026-11-05: 1057.2747205352782USD
- 2026-11-06: 1012.8414882843017USD
- 2026-11-07: 1058.9922456756592USD
- 2026-11-08: 1058.9922456756592USD
- 2026-11-09: 1058.9922456756592USD
- 2026-11-10: 1057.2747205352782USD
- 2026-11-11: 1039.7359658111573USD
- 2026-11-12: 1040.9177022033691USD
- 2026-11-13: 1057.2747205352782USD
- 2026-11-14: 1057.2747205352782USD
- 2026-11-15: 1039.7359658111573USD
- 2026-11-16: 1057.2747205352782USD
- 2026-11-17: 997.5212678100585USD
- 2026-11-18: 997.5212678100585USD
Die Mitarbeiter der Rezeption heißen dich bei deiner Ankunft willkommen. Wenn du Fragen hast, wende dich bitte an die Unterkunft. Die Kontaktdaten findest du auf der Buchungsbestätigung. Von der Unterkunft zur Verfügung gestellte Informationen werden ggf. mit automatischen Übersetzungstools übersetzt. Für nebeneinander liegende/verbundene Zimmer fallen zusätzliche Gebühren an. Diese Zimmer unterliegen der Verfügbarkeit. Die Gästezimmer dieser Unterkunft sind in 3 Bereiche unterteilt. Die Suiten mit Naturblick befinden sich im Bereich „Zen Grand“, ca. 1,2 Kilometer vom Strand entfernt. In der Nähe befinden sich auch das Kongresszentrum, der Wellnessbereich und ein Pool. Der Zugang zum Strand und zu den anderen Bereichen wird rund um die Uhr durch einen Shuttleservice gewährleistet. Die Ambassador Suites sind um den randlosen Hauptpool des Hotels angelegt. Grand Class Ambiance-Einrichtungen (z. B. Restaurants und Poolanlagen) sind für Erwachsene und Kinder mit einem Mindestalter von 12 Jahren reserviert.
Der Check-in muss von einer Person durchgeführt werden, die mindestens 18 Jahre alt ist.
- Für zusätzliche Personen fallen möglicherweise Gebühren an, die abhängig von den Bestimmungen der Unterkunft variieren können.
- Beim Check-in werden ggf. ein Lichtbildausweis und eine Kreditkarte, Debitkarte oder Kaution in bar für unvorhergesehene Aufwendungen verlangt.
- Je nach Verfügbarkeit beim Check-in wird versucht, Sonderwünschen entgegenzukommen, sie können jedoch nicht garantiert werden. Eventuell fallen zusätzliche Gebühren an.
- Diese Unterkunft akzeptiert Kreditkarten, Debitkarten und Bargeld.
- Bargeldlose Transaktionen sind verfügbar
- Diese Unterkunft ist mit Sicherheitseinrichtungen wie einem Feuerlöscher, einem Rauchmelder und einem Sicherheitssystem ausgestattet
- Diese Unterkunft verfügt über Außenbereiche wie Balkone oder Terrassen, die möglicherweise nicht für Kinder geeignet sind. Bei Bedenken wende dich am besten vor deiner Ankunft direkt an die Unterkunft, um sicherzustellen, dass dir ein passendes Zimmer zur Verfügung gestellt wird.
- Bitte beachte, dass kulturelle Normen und Gastrichtlinien je nach Land und Unterkunft unterschiedlich sein können. Die aufgeführten Richtlinien wurden von der Unterkunft zur Verfügung gestellt.
- Für Abschlagzeiten, Massageanwendungen und Behandlungen im Wellnessbereich sind Voranmeldungen erforderlich. Bitte setze dich dazu vor der Anreise mit dieser Unterkunft in Verbindung. Die Kontaktinformationen findest du auf deiner Buchungsbestätigung.
- Die Gebühr für das obligatorische Galadinner an Silvester ist bereits im Zimmerpreis für den 31. Dezember inbegriffen.
- In dieser Unterkunft sind keine Haustiere gestattet, auch keine ausgebildeten Tiere wie z. B. Blindenhunde.
- Es sind bargeldlose Zahlungsmethoden für alle Transaktionen verfügbar.
- Kontaktloser Check-in und kontaktloser Check-out sind verfügbar.
- Früher Check-in gegen Gebühr möglich (je nach Verfügbarkeit)
- Gebühr für späten Check-out: 65 USD (je nach Verfügbarkeit)
Die oben aufgeführte Liste enthält vielleicht nicht alle Informationen. Gebühren und Kautionen enthalten eventuell keine Steuern und können sich ändern.
Beliebte Annehmlichkeiten
Parkmöglichkeiten
Flughafen-Shuttleservice
Restaurant
Pool
Business-Center
Zimmerservice
Allgemein
Zimmerservice
Restaurant
Nichtraucher-Zimmer
Sauna
Whirlpool/Jacuzzi
Dampfsauna
Massage
Spa & Wellness Center
Friseur/Schönheitssalon
Körperanwendungen
Gesichtsanwendungen
Kinder-Club
Pool-Bar
Picknickplatz/-tische
Frühstück auf dem Zimmer
Allergikerzimmer verfügbar
Familienzimmer
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Dienstleistungen
Business-Center
Informationsschalter für Ausflüge
Chemische Reinigung
Babysitting/Kinderbetreuung
Reinigung
Bankett-Ausstattung
Geldwechsel
Safe
Geldautomat
Fahrradvermietung
Gepäckaufbewahrung
Waschsalon mit Selbstbedienung
24-Hour Front Desk
Concierge Services
Aktivitäten
Pool
Privatstrand
Garten
Golfplatz (in der Nähe)
Strand (in der Nähe)
Radfahren
Karaoke
Billard
Minigolf
Spielplatz
Wandern
Pool im Freien
Live-Musik
Bicycle Tour Information
Evening Entertainment
Pool (Infinity)
Gartenmöbel
Pool (Seasonal Outdoor)
Tischtennis
Terrasse
Fitness Center (nearby)
Parkmöglichkeiten
Parkmöglichkeiten
Flughafen-Shuttleservice
Parkservice
Kostenfreies Parken
Parking Onsite
Internet
Kostenloses W-LAN