Grand Velas Riviera Maya - All Inclusive
1044 USD
a notte
Media per settembre
Prezzi per Grand Velas Riviera Maya - All Inclusive
Seleziona le date per controllare prezzi e disponibilità
1044 USD
a notte
Media per settembre
Prezzi medi mensili
Presso Grand Velas Riviera Maya - All Inclusive, il prezzo per notte è in media di 1017 USD nel mese più economico (agosto) e di 3530 USD nel mese più caro (dicembre), in base agli ultimi 12 mesi.
| Mese | Prezzo medio |
|---|---|
| gennaio | 1209 USD |
| febbraio | 1262 USD |
| marzo | 1097 USD |
| aprile | 1197 USD |
| maggio | 1071 USD |
| giugno | 1046 USD |
| luglio | 1022 USD |
| agosto | 1017 USD |
| settembre | 1044 USD |
| ottobre | 1031 USD |
| novembre | 1425 USD |
| dicembre | 3530 USD |
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set · 1044 USD
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Prezzo più alto: dicembre (circa 3530 USD)
Prezzo più basso: agosto (circa 1017 USD)
Informazioni su questa struttura
Rilassati presso la spa con servizi completi, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Il divertimento è assicurato grazie ad un'ampia gamma di servizi, che include 3 piscine all'aperto, una palestrae ...
Servizi
Rilassati presso la spa con servizi completi, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Il divertimento è assicurato grazie ad un'ampia gamma di servizi, che include 3 piscine all'aperto, una palestrae un karaoke. Questa struttura dispone, inoltre, di il Wi-Fi gratuito, servizi di concierge e un servizio babysitter a pagamento. Grazie alla navetta gratuita, in un attimo potrai raggiungere la spiaggia e praticare il surf.
Servizi per le aziende
Potrai usufruire di un business center, servizio auto o limousine e un pratico servizio di lavanderia e lavaggio a secco. Stai pianificando un evento a Playa del Carmen? Presso un resort avrai a disposizione 8784 metri quadrati di spazio con un centro congressi e sale riunioni.
Ristorazione
Puoi gustare gustose specialità da Cocina de Autor (+12), uno dei 8 ristoranti ristoranti presso un resort, specializzato in cucina fusion; oppure, resta in stanza e approfittarne per rilassarti, visto che c'è un servizio in camera 24 ore su 24. Altrimenti puoi assaggiare gli stuzzichini preparati al bar/caffetteria. Incontra gli altri ospiti al cocktail di benvenuto offerto tutti i giorni. 6 bar/lounge, 2 bar sulla spiaggia e 3 bar a bordo piscina ti garantiscono drink sempre freschi.
Camere
Regalati un soggiorno indimenticabile in una delle 539 camere della struttura, complete di vasche idromassaggio private interne e Smart TV. Riposati su un comodo letto con materasso a doppio strato, completo di copriletto in piuma e biancheria da letto di alta qualità. Le camere sono dotate di balcone o patio. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo, mentre la TV con canali via cavo è l'ideale per concedersi un po' di svago. Il bagno in camera dispone di vasca e doccia separate, vasca idromassaggio e soffione a pioggia.
Posizione
Alloggiare in Grand Velas Riviera Maya - All Inclusive ti porta proprio nel cuore di Playa del Carmen, a soli 8 minuti in auto da Campo da Golf El Camaleón Mayakoba. Questa struttura all-inclusive dista 10,3 km da Quinta Avenida e 10,3 km da Spiaggia principale di Playa del Carmen.
Nelle vicinanze
Spiaggia Xcalacoco(1.2 miglia)
Chun-Zumbul (sito di immersione)(1.3 miglia)
Tres Rios Ecopark (parco)(2.3 miglia)
Spiaggia di Punta Esmeralda(2.9 miglia)
Gran Coyote Golf(2.9 miglia)
Campo da Golf El Camaleón Mayakoba(3 miglia)
Piazza 28 de Julio(4.4 miglia)
Chiesa di Guadalupe(5.3 miglia)
Playa 88(5.4 miglia)
Spiaggia Avenida Colosio(5.6 miglia)
Temazcal Natura(5.7 miglia)
Plaza Las Americas(6 miglia)
Super Chedraui Selecto Avenida 10(6.2 miglia)
Mario Villanueva Madrid(6.3 miglia)
Playa Mamitas(6.3 miglia)
Aeroporto Internazionale di Cozumel (CZM)(26.7 miglia)
Aeroporto Internazionale di Cancún (CUN)(30.9 miglia)
Parcheggio
Navetta da/Per aeroporto
Ristorante
Piscina
Business center
Servizio in camera
Posizione
Carretera Cancun Tulum Km 62, Playa del Carmen, Quintana Roo, Messico
Spiaggia Xcalacoco (1.2 miglia)
Chun-Zumbul (sito di immersione) (1.3 miglia)
Tres Rios Ecopark (parco) (2.3 miglia)
Spiaggia di Punta Esmeralda (2.9 miglia)
Gran Coyote Golf (2.9 miglia)
Campo da Golf El Camaleón Mayakoba (3 miglia)
Opzioni camera
6
Ambassador Suite Ocean View
Dettagli della camera
1 Letto Matrimoniale Large
2 Letti Matrimoniali
Posti letto: 3
1270 ft²
BalconeBancone o terrazzaAria condizionataWi-Fi (gratuito)Vasca da bagno e doccia separatePatioVasca idromassaggio privata interna
6
Nature View Suite - Zen Experience
Dettagli della camera
1 Letto Matrimoniale Large
2 Letti Matrimoniali
Posti letto: 3
1184 ft²
BalconeBancone o terrazzaAria condizionataWi-Fi (gratuito)Vasca da bagno e doccia separatePatioVasca idromassaggio privata interna
5
Ambassador Pool Suite Ocean View
Dettagli della camera
1 Letto Matrimoniale Large
Posti letto: 3
1270 ft²
BalconeBancone o terrazzaAria condizionataWi-Fi (gratuito)Vasca da bagno e doccia separatePatioPiscina di immersione ad acqua fredda
12
Grand Class Pool Suite Ocean Front
Dettagli della camera
1 Letto Matrimoniale Large
2 Letti Singoli
Posti letto: 3
1377 ft²
BalconeBancone o terrazzaAria condizionataWi-Fi (gratuito)Vasca da bagno e doccia separatePatioPiscina di immersione ad acqua fredda
6
Ambassador Two Bedrooms Family Suite Ocean View
Dettagli della camera
1 Letto Matrimoniale Large
e 2 Letti Matrimoniali
Posti letto: 6
2540 ft²
BalconeBancone o terrazzaAria condizionataWi-Fi (gratuito)Vasca da bagno e doccia separatePatioVasca idromassaggio privata interna
7
Zen Grand Two Bedroom Family Suite Nature View
Dettagli della camera
1 Letto Matrimoniale Large
e 2 Letti Matrimoniali
Posti letto: 6
2368 ft²
BalconeBancone o terrazzaAria condizionataWi-Fi (gratuito)Vasca da bagno e doccia separatePatioVasca idromassaggio privata interna
7
Nature View Suite with Pool - Zen Experience
Dettagli della camera
1 Letto Matrimoniale Large
2 Letti Matrimoniali
Posti letto: 3
1184 ft²
BalconeBancone o terrazzaAria condizionataWi-Fi (gratuito)Vasca da bagno e doccia separatePatioPiscina di immersione ad acqua fredda
Recensioni degli ospiti su Grand Velas Riviera Maya - All Inclusive
9.4
Favoloso
Sulla base di 987 recensioni verificate
Per quale tipo di viaggio viene scelta la struttura?
Lavoro
12%
In coppia
34%
Famiglia
45%
Gruppo
6%
In solitaria
0%
Cosa pensano gli ospiti
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Al Grand Velas Riviera Maya - All Inclusive, gli ospiti sottolineano frequentemente un servizio attento, una cucina eccellente e curatissimi spazi verdi, notando però alcuni inconvenienti ricorrenti come una spiaggia rocciosa e piena di alghe, un servizio a bordo piscina a volte lento e frustrazioni legate alle prenotazioni o alla gestione di problemi specifici.
Mostra di piùTi è stato utile?
Cosa pensano gli ospiti
Al Grand Velas Riviera Maya - All Inclusive, gli ospiti sottolineano frequentemente un servizio attento, una cucina eccellente e curatissimi spazi verdi, notando però alcuni inconvenienti ricorrenti come una spiaggia rocciosa e piena di alghe, un servizio a bordo piscina a volte lento e frustrazioni legate alle prenotazioni o alla gestione di problemi specifici.
Le piscine e la spa ricevono molti elogi (la spa può essere costosa), e i servizi per famiglie come il kids club sono apprezzati, anche se l'intrattenimento per gli adulti è limitato e la zona bambini è stata a volte in ristrutturazione. Le camere sono spaziose e lussuose, con molte viste splendide, ma alcuni ospiti hanno segnalato camere più piccole del previsto o viste non corrispondenti alle aspettative, oltre a rari problemi di manutenzione o di pulizia. La maggior parte dei pasti sono eccellenti nei ristoranti specializzati, tuttavia le opzioni per il giorno o il buffet e la caffetteria suscitano pareri contrastanti, le prenotazioni al ristorante stellato Michelin possono essere disponibili solo in orari serali e alcuni ospiti hanno riferito di aver avuto intossicazioni alimentari. Aspettatevi un soggiorno curato, incentrato sul cibo e sulla piscina, in un resort di lusso affacciato su una spiaggia con qualche difficoltà.
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Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Servizi
Piscine splendide e una spa di alto livello ricevono frequenti elogi (anche se la spa è costosa), e l'apprezzato kids club è ideale per le famiglie; tuttavia, l'intrattenimento per adulti è limitato, la zona bambini ha subito chiusure e i lettini a bordo piscina possono essere difficili da trovare.
Recensioni degli ospiti correlate
10
Maria
8 mag 2025
·
Soggiorno di 4 notti
Beautiful property and excellent service. Food and drinks are amazing! This is the second time I stayed in this hotel and definitely I will come back. Highly recommend the spa if you want to pamper your self it was an Amazon experience.
Beautiful property and excellent service. Food and drinks are amazing! This is the second time I stayed in this hotel and definitely I will come back. Highly recommend the spa if you want to pamper your self it was an Amazon experience.
8
jordan
3 apr 2025
·
Soggiorno di 5 notti
Excellent resort. Great service. I would have given this resort a 5/5 but there simply is not enough pool/beach chairs for everyone at the family ambassador pool. You need to be there for 715am in order to get a chair. For the price we paid this is unacceptable. Also the service at the Italian restaurant was sub par. The ground are beautiful and the beach is great. Emmanuel and Fatima at the pool service were outstanding. Aaron was an awesome personal concierge. Please fix the pool chair situation and will come back.
Excellent resort. Great service. I would have given this resort a 5/5 but there simply is not enough pool/beach chairs for everyone at the family ambassador pool. You need to be there for 715am in order to get a chair. For the price we paid this is unacceptable. Also the service at the Italian restaurant was sub par. The ground are beautiful and the beach is great. Emmanuel and Fatima at the pool service were outstanding. Aaron was an awesome personal concierge. Please fix the pool chair situation and will come back.
10
Igor
6 giu 2024
·
Soggiorno di 5 notti
Great resort . Food and service was outstanding. Spa was great. Only downfall is the beach. Ocean very shallow and not really swimmable .
Great resort . Food and service was outstanding. Spa was great. Only downfall is the beach. Ocean very shallow and not really swimmable .
10
Abigail
30 apr 2025
·
Soggiorno di 5 notti
We had a wonderful family vacation at Grand Velas Riviera Maya. Excellent food (especially Cocina de Autor, Frida, and Piaf) and beautiful property. We highly recommend spending time at the Zen pool - a really magical, relaxing spot. The staff were all really wonderful, friendly, and helpful. All 3 of our kids - ranging from age 4 to age 14 - had a great time. We would certainly come back again!!
We had a wonderful family vacation at Grand Velas Riviera Maya. Excellent food (especially Cocina de Autor, Frida, and Piaf) and beautiful property. We highly recommend spending time at the Zen pool - a really magical, relaxing spot. The staff were all really wonderful, friendly, and helpful. All 3 of our kids - ranging from age 4 to age 14 - had a great time. We would certainly come back again!!
10
Amber
24 nov 2024
·
Soggiorno di 3 notti
The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.
The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.
10
COREY
30 nov 2025
·
Soggiorno di 4 notti
Room was small for the price. Restaurant food was good. Pool/beach food was the best Buffet food not so good. Gym was tiny Show were fantastic Beach was awesome Concierge grand class amenities,Worth the money! They will do anything in there power you ask. Karaoke bar was dope. Resort grounds are beautifully done. Coffee shop sucked. Kids club awesome. The littles always wanted to go back.
Room was small for the price. Restaurant food was good. Pool/beach food was the best Buffet food not so good. Gym was tiny Show were fantastic Beach was awesome Concierge grand class amenities,Worth the money! They will do anything in there power you ask. Karaoke bar was dope. Resort grounds are beautifully done. Coffee shop sucked. Kids club awesome. The littles always wanted to go back.
8
natalia
16 apr 2022
·
Soggiorno di 1 notte
Precioso hotel sus piscinas divinas las comidas buenas habitaciones grabdisimas y el lugar divino En contra pondria la playa que es un desastre con rocas y hubo sargazo que ellos limpiaban continuamente eso si… uno no puede nadar alli Y el servicio en piscina no me gusto… no ayudaban con las hamacas y ademas si estaba lleno te quedabas sin sentarte Las chicas del kids club muy muy bien Por el precio que tiene no se si volveria
Precioso hotel sus piscinas divinas las comidas buenas habitaciones grabdisimas y el lugar divino En contra pondria la playa que es un desastre con rocas y hubo sargazo que ellos limpiaban continuamente eso si… uno no puede nadar alli Y el servicio en piscina no me gusto… no ayudaban con las hamacas y ademas si estaba lleno te quedabas sin sentarte Las chicas del kids club muy muy bien Por el precio que tiene no se si volveria
10
Leticia
28 lug 2025
·
Soggiorno di 7 notti
Amazing service, great food. No tennis courts. Beach is ugly, they added a barrier to protect beach from hurricanes. If you are looking for turquoise ocean- not here.
Amazing service, great food. No tennis courts. Beach is ugly, they added a barrier to protect beach from hurricanes. If you are looking for turquoise ocean- not here.
10
John
5 lug 2025
·
Soggiorno di 3 notti
When you advertise a “kids zone” play area and it’s under construction, you should red flag that and notify your customers.
When you advertise a “kids zone” play area and it’s under construction, you should red flag that and notify your customers.
10
Claudia
9 mar 2025
·
Soggiorno di 7 notti
Top notch service and food! This resort is absolutely beautiful and clean. The spa is a must, it is fabulous! We could not eat at the Michelin Star restaurant which was very disappointing. The earliest reservation was for 9:45pm, which is very late. I wish I would have known to book dinner reservations ahead of time. There was no way to get an earlier reservation the entire week we were there. Everything at this resort was just amazing!
Top notch service and food! This resort is absolutely beautiful and clean. The spa is a must, it is fabulous! We could not eat at the Michelin Star restaurant which was very disappointing. The earliest reservation was for 9:45pm, which is very late. I wish I would have known to book dinner reservations ahead of time. There was no way to get an earlier reservation the entire week we were there. Everything at this resort was just amazing!
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Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Pulizia
Camere e spazi verdi sono generalmente immacolati e ben tenuti; alcune recensioni hanno segnalato mancanze nella pulizia, un lavandino sporco o la presenza di formiche.
Recensioni degli ospiti correlate
10
William
19 apr 2025
·
Soggiorno di 6 notti
5 Stars – An Unforgettable, Luxury Experience at Grand Velas Riviera Maya Our stay at Grand Velas Riviera Maya was nothing short of spectacular – truly deserving of every glowing review it receives. From the moment we arrived, we were wrapped in a level of luxury and hospitality that sets a new gold standard for all-inclusive resorts. The service was impeccable. Every staff member we encountered—from our concierge to the waiters, housekeeping, and spa attendants—was warm, attentive, and genuinely committed to making our stay perfect. They remembered our names, preferences, and small details that made us feel completely seen and valued. The suites were spacious, elegant, and spotless, with breathtaking views and thoughtful touches throughout. The turn-down service, the luxurious bedding, and the private terraces created an atmosphere of both indulgence and tranquility. The dining experience was out of this world. Every restaurant offered a unique and elevated culinary journey—fine dining that could rival Michelin-starred spots, all included. From the creative tasting menus at Cocina de Autor to the fresh and vibrant dishes at Frida, every meal was a highlight. The spa was another unforgettable experience—serene, world-class, and deeply rejuvenating. The hydrotherapy circuit alone is worth the visit. Whether you’re looking to relax in peace or indulge in every amenity imaginable, Grand Velas delivers.
5 Stars – An Unforgettable, Luxury Experience at Grand Velas Riviera Maya Our stay at Grand Velas Riviera Maya was nothing short of spectacular – truly deserving of every glowing review it receives. From the moment we arrived, we were wrapped in a level of luxury and hospitality that sets a new gold standard for all-inclusive resorts. The service was impeccable. Every staff member we encountered—from our concierge to the waiters, housekeeping, and spa attendants—was warm, attentive, and genuinely committed to making our stay perfect. They remembered our names, preferences, and small details that made us feel completely seen and valued. The suites were spacious, elegant, and spotless, with breathtaking views and thoughtful touches throughout. The turn-down service, the luxurious bedding, and the private terraces created an atmosphere of both indulgence and tranquility. The dining experience was out of this world. Every restaurant offered a unique and elevated culinary journey—fine dining that could rival Michelin-starred spots, all included. From the creative tasting menus at Cocina de Autor to the fresh and vibrant dishes at Frida, every meal was a highlight. The spa was another unforgettable experience—serene, world-class, and deeply rejuvenating. The hydrotherapy circuit alone is worth the visit. Whether you’re looking to relax in peace or indulge in every amenity imaginable, Grand Velas delivers.
10
Dominic
1 giu 2025
·
Soggiorno di 6 notti
The service was outstanding. They kept the rooms and property very clean. Our concierge Izamar was amazing and took care of us and our needs in a very timely fashion. The food was delicious. We had great meals the whole time at the resort.
The service was outstanding. They kept the rooms and property very clean. Our concierge Izamar was amazing and took care of us and our needs in a very timely fashion. The food was delicious. We had great meals the whole time at the resort.
10
Oldemar
17 mar 2025
·
The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.
The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.
8
David
6 ago 2024
·
Soggiorno di 4 notti
Cons: Transportation was not arranged for ahead of time. Should have been offered at the time of purchase. Ant infestation in our room. Staff did treat the room, but still unpleasant considering the price paid for the resort. Pros: Food was clearly better than the average all-inclusive. Restaurants were above average. Alcolhol included some top shelf selections. Kids club was excellent; good activites for toddlers and teens. Attentive staff.
Cons: Transportation was not arranged for ahead of time. Should have been offered at the time of purchase. Ant infestation in our room. Staff did treat the room, but still unpleasant considering the price paid for the resort. Pros: Food was clearly better than the average all-inclusive. Restaurants were above average. Alcolhol included some top shelf selections. Kids club was excellent; good activites for toddlers and teens. Attentive staff.
10
Mitchel
16 lug 2025
·
Soggiorno di 7 notti
We just returned from an unforgettable family vacation at Grand Velas Riviera Maya, and I can honestly say this was one of the best resort experiences we’ve ever had! From the moment we arrived, we were blown away by the amazing staff—so warm, welcoming, and attentive at every step. A special shout-out to our Personal Concierge, Viridiana Guillen, who made our stay absolutely seamless. She went above and beyond for our family, making sure we had everything we needed—especially for our little ones. She checked in regularly, helped us plan activities, and always made us feel cared for. Her attentiveness with both us and our toddlers was incredibly heartwarming. The cleanliness of the resort was top-notch—everything was spotless, which gave us so much peace of mind with small children in tow. The resort is also incredibly family-friendly, with thoughtful amenities like high chairs, cribs, toddler-friendly activities, and staff who never made us feel uncomfortable about the chaos that sometimes comes with little kids. One restaurant that truly stood out was Azul. While every restaurant offered delicious food and a great variety of cuisines, the service at Azul was exceptional. We were so impressed by Antonio Cauich Chi, Michelle Espino, and Chef Miguel Leon—they made every dining experience memorable. They were kind, welcoming, and made sure we felt comfortable even when our toddlers made a mess. Their hospitality was genuine and truly appreciated.
We just returned from an unforgettable family vacation at Grand Velas Riviera Maya, and I can honestly say this was one of the best resort experiences we’ve ever had! From the moment we arrived, we were blown away by the amazing staff—so warm, welcoming, and attentive at every step. A special shout-out to our Personal Concierge, Viridiana Guillen, who made our stay absolutely seamless. She went above and beyond for our family, making sure we had everything we needed—especially for our little ones. She checked in regularly, helped us plan activities, and always made us feel cared for. Her attentiveness with both us and our toddlers was incredibly heartwarming. The cleanliness of the resort was top-notch—everything was spotless, which gave us so much peace of mind with small children in tow. The resort is also incredibly family-friendly, with thoughtful amenities like high chairs, cribs, toddler-friendly activities, and staff who never made us feel uncomfortable about the chaos that sometimes comes with little kids. One restaurant that truly stood out was Azul. While every restaurant offered delicious food and a great variety of cuisines, the service at Azul was exceptional. We were so impressed by Antonio Cauich Chi, Michelle Espino, and Chef Miguel Leon—they made every dining experience memorable. They were kind, welcoming, and made sure we felt comfortable even when our toddlers made a mess. Their hospitality was genuine and truly appreciated.
10
Victoria s
27 gen 2026
·
Soggiorno di 3 notti
Impecable
Impecable
2
Yuriy
16 gen 2025
·
Soggiorno di 5 notti
Great property. Initially I visited Grand Velas in Cabo. That experience was A . This hotel was waaaaaay worse. Room was not super clean when I arrived. sink was dirty. service is terrible. takes forever to receive a waiter. waited as much as 40 minutes during dinner to get food. very slow and inattentive. not going there again. bad experience.
Great property. Initially I visited Grand Velas in Cabo. That experience was A . This hotel was waaaaaay worse. Room was not super clean when I arrived. sink was dirty. service is terrible. takes forever to receive a waiter. waited as much as 40 minutes during dinner to get food. very slow and inattentive. not going there again. bad experience.
10
Fadi
7 mag 2025
·
Soggiorno di 3 notti
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
10
Oldemar
25 apr 2025
·
Soggiorno di 3 notti
It's our second time at this hotel, and our experience has exceeded our expectations. Great property, clean, and good food options.
It's our second time at this hotel, and our experience has exceeded our expectations. Great property, clean, and good food options.
10
Fernanda
19 nov 2025
·
Soggiorno di 3 notti
Todo el personal es muy amable! Excelente opción! Habitación impecable, comida buena, y bebidas premium! Sin duda uno de mis hoteles preferidos
Todo el personal es muy amable! Excelente opción! Habitación impecable, comida buena, y bebidas premium! Sin duda uno de mis hoteles preferidos
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Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Camere
Le suite sono spaziose, eleganti e confortevoli, con viste gradevoli in molte zone; alcuni ospiti hanno segnalato camere più piccole del previsto, assegnazioni di vista non corrispondenti al momento del check-in e una disposizione molto estesa.
Recensioni degli ospiti correlate
10
William
19 apr 2025
·
Soggiorno di 6 notti
5 Stars – An Unforgettable, Luxury Experience at Grand Velas Riviera Maya Our stay at Grand Velas Riviera Maya was nothing short of spectacular – truly deserving of every glowing review it receives. From the moment we arrived, we were wrapped in a level of luxury and hospitality that sets a new gold standard for all-inclusive resorts. The service was impeccable. Every staff member we encountered—from our concierge to the waiters, housekeeping, and spa attendants—was warm, attentive, and genuinely committed to making our stay perfect. They remembered our names, preferences, and small details that made us feel completely seen and valued. The suites were spacious, elegant, and spotless, with breathtaking views and thoughtful touches throughout. The turn-down service, the luxurious bedding, and the private terraces created an atmosphere of both indulgence and tranquility. The dining experience was out of this world. Every restaurant offered a unique and elevated culinary journey—fine dining that could rival Michelin-starred spots, all included. From the creative tasting menus at Cocina de Autor to the fresh and vibrant dishes at Frida, every meal was a highlight. The spa was another unforgettable experience—serene, world-class, and deeply rejuvenating. The hydrotherapy circuit alone is worth the visit. Whether you’re looking to relax in peace or indulge in every amenity imaginable, Grand Velas delivers.
5 Stars – An Unforgettable, Luxury Experience at Grand Velas Riviera Maya Our stay at Grand Velas Riviera Maya was nothing short of spectacular – truly deserving of every glowing review it receives. From the moment we arrived, we were wrapped in a level of luxury and hospitality that sets a new gold standard for all-inclusive resorts. The service was impeccable. Every staff member we encountered—from our concierge to the waiters, housekeeping, and spa attendants—was warm, attentive, and genuinely committed to making our stay perfect. They remembered our names, preferences, and small details that made us feel completely seen and valued. The suites were spacious, elegant, and spotless, with breathtaking views and thoughtful touches throughout. The turn-down service, the luxurious bedding, and the private terraces created an atmosphere of both indulgence and tranquility. The dining experience was out of this world. Every restaurant offered a unique and elevated culinary journey—fine dining that could rival Michelin-starred spots, all included. From the creative tasting menus at Cocina de Autor to the fresh and vibrant dishes at Frida, every meal was a highlight. The spa was another unforgettable experience—serene, world-class, and deeply rejuvenating. The hydrotherapy circuit alone is worth the visit. Whether you’re looking to relax in peace or indulge in every amenity imaginable, Grand Velas delivers.
10
Anthony
19 nov 2024
·
Soggiorno di 3 notti
The food Was outstanding. I did not like how spread out the property was. I should have realized that before I booked.
The food Was outstanding. I did not like how spread out the property was. I should have realized that before I booked.
8
Maggie
19 ago 2024
·
Soggiorno di 5 notti
Nice and large resort with different views and themes for each section of the resort. The “jungle” building is actually nice too even it’s not beach front. It’s quite and very zen.
Nice and large resort with different views and themes for each section of the resort. The “jungle” building is actually nice too even it’s not beach front. It’s quite and very zen.
10
Jennifer
20 nov 2025
·
Soggiorno di 3 notti
Absolutely incredible! The staff, the rooms, the food- everything was perfection
Absolutely incredible! The staff, the rooms, the food- everything was perfection
10
Oldemar
17 mar 2025
·
The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.
The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.
10
Anamaria
13 dic 2024
·
Soggiorno di 5 notti
Our favorite resort in the Cancun/Playa del Carmen area. It is indeed a five star hotel. The service is excellent, the rooms are great, the dining options are fantastic. The beach and pools are wonderful.
Our favorite resort in the Cancun/Playa del Carmen area. It is indeed a five star hotel. The service is excellent, the rooms are great, the dining options are fantastic. The beach and pools are wonderful.
8
ALI
30 lug 2025
·
Soggiorno di 4 notti
We were supposed to receive an Oceanview room upon check-in, but were instead given a Garden View room. One of the main reasons we booked this resort was the promise of having access to the second-largest coral reef for snorkeling, directly from the property. Unfortunately, this turned out not to be true. As longtime fans of Grand Velas properties — having stayed at their Cabo and Puerto Vallarta locations — we expected the same level of service and quality. Sadly, this experience fell short. When we raised our concerns, the manager Mauricio was unhelpful and dismissive. Despite waiting over seven hours for a response, his only solution was to tell us to contact Expedia. As the manager, we expected him to take more responsibility in addressing guest issues, not delay and deflect.We seriously considered leaving due to the room discrepancy and lack of snorkeling access. To add to our disappointment, one of the pool staff members was unwilling to assist with setting up an umbrella until he saw my husband doing it himself. This behavior reflected poorly on the level of guest service we expected from a resort of this caliber. On a positive note, our personal concierge, Nora, was very kind and empathetic to our concerns. However, the situation was ultimately in the hands of Mauricio and Fernando, both of whom failed to resolve the issues and only worsened our experience.
We were supposed to receive an Oceanview room upon check-in, but were instead given a Garden View room. One of the main reasons we booked this resort was the promise of having access to the second-largest coral reef for snorkeling, directly from the property. Unfortunately, this turned out not to be true. As longtime fans of Grand Velas properties — having stayed at their Cabo and Puerto Vallarta locations — we expected the same level of service and quality. Sadly, this experience fell short. When we raised our concerns, the manager Mauricio was unhelpful and dismissive. Despite waiting over seven hours for a response, his only solution was to tell us to contact Expedia. As the manager, we expected him to take more responsibility in addressing guest issues, not delay and deflect.We seriously considered leaving due to the room discrepancy and lack of snorkeling access. To add to our disappointment, one of the pool staff members was unwilling to assist with setting up an umbrella until he saw my husband doing it himself. This behavior reflected poorly on the level of guest service we expected from a resort of this caliber. On a positive note, our personal concierge, Nora, was very kind and empathetic to our concerns. However, the situation was ultimately in the hands of Mauricio and Fernando, both of whom failed to resolve the issues and only worsened our experience.
10
COREY
30 nov 2025
·
Soggiorno di 4 notti
Room was small for the price. Restaurant food was good. Pool/beach food was the best Buffet food not so good. Gym was tiny Show were fantastic Beach was awesome Concierge grand class amenities,Worth the money! They will do anything in there power you ask. Karaoke bar was dope. Resort grounds are beautifully done. Coffee shop sucked. Kids club awesome. The littles always wanted to go back.
Room was small for the price. Restaurant food was good. Pool/beach food was the best Buffet food not so good. Gym was tiny Show were fantastic Beach was awesome Concierge grand class amenities,Worth the money! They will do anything in there power you ask. Karaoke bar was dope. Resort grounds are beautifully done. Coffee shop sucked. Kids club awesome. The littles always wanted to go back.
10
Fadi
7 mag 2025
·
Soggiorno di 3 notti
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
10
Jennifer
22 apr 2025
·
Soggiorno di 5 notti
Lovely beach and gorgeous rooms. Excellent friendly service.
Lovely beach and gorgeous rooms. Excellent friendly service.
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Servizio
Il servizio è ampiamente elogiato per la sua cordialità, attenzione e personalizzazione grazie a concierge dedicati; tuttavia, gli ospiti hanno segnalato occasionalmente un servizio a bordo piscina lento o esitante, orari limitati del concierge, barriere linguistiche e una gestione non sempre coerente dei problemi.
Recensioni degli ospiti correlate
10
Dominic
1 giu 2025
·
Soggiorno di 6 notti
The service was outstanding. They kept the rooms and property very clean. Our concierge Izamar was amazing and took care of us and our needs in a very timely fashion. The food was delicious. We had great meals the whole time at the resort.
The service was outstanding. They kept the rooms and property very clean. Our concierge Izamar was amazing and took care of us and our needs in a very timely fashion. The food was delicious. We had great meals the whole time at the resort.
8
Elizabeth Salomon
28 nov 2025
·
Soggiorno di 3 notti
This place it’s the best hotel in the world just my concierge this time was really bad. He never let me know about the activities on time and game me any information. The rest was excellent
This place it’s the best hotel in the world just my concierge this time was really bad. He never let me know about the activities on time and game me any information. The rest was excellent
8
ALI
30 lug 2025
·
Soggiorno di 4 notti
We were supposed to receive an Oceanview room upon check-in, but were instead given a Garden View room. One of the main reasons we booked this resort was the promise of having access to the second-largest coral reef for snorkeling, directly from the property. Unfortunately, this turned out not to be true. As longtime fans of Grand Velas properties — having stayed at their Cabo and Puerto Vallarta locations — we expected the same level of service and quality. Sadly, this experience fell short. When we raised our concerns, the manager Mauricio was unhelpful and dismissive. Despite waiting over seven hours for a response, his only solution was to tell us to contact Expedia. As the manager, we expected him to take more responsibility in addressing guest issues, not delay and deflect.We seriously considered leaving due to the room discrepancy and lack of snorkeling access. To add to our disappointment, one of the pool staff members was unwilling to assist with setting up an umbrella until he saw my husband doing it himself. This behavior reflected poorly on the level of guest service we expected from a resort of this caliber. On a positive note, our personal concierge, Nora, was very kind and empathetic to our concerns. However, the situation was ultimately in the hands of Mauricio and Fernando, both of whom failed to resolve the issues and only worsened our experience.
We were supposed to receive an Oceanview room upon check-in, but were instead given a Garden View room. One of the main reasons we booked this resort was the promise of having access to the second-largest coral reef for snorkeling, directly from the property. Unfortunately, this turned out not to be true. As longtime fans of Grand Velas properties — having stayed at their Cabo and Puerto Vallarta locations — we expected the same level of service and quality. Sadly, this experience fell short. When we raised our concerns, the manager Mauricio was unhelpful and dismissive. Despite waiting over seven hours for a response, his only solution was to tell us to contact Expedia. As the manager, we expected him to take more responsibility in addressing guest issues, not delay and deflect.We seriously considered leaving due to the room discrepancy and lack of snorkeling access. To add to our disappointment, one of the pool staff members was unwilling to assist with setting up an umbrella until he saw my husband doing it himself. This behavior reflected poorly on the level of guest service we expected from a resort of this caliber. On a positive note, our personal concierge, Nora, was very kind and empathetic to our concerns. However, the situation was ultimately in the hands of Mauricio and Fernando, both of whom failed to resolve the issues and only worsened our experience.
10
Alejandro
9 gen 2025
·
Soggiorno di 4 notti
Perfect except for service around pool
Perfect except for service around pool
10
Fadi
7 mag 2025
·
Soggiorno di 3 notti
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
10
Adnan
31 lug 2025
·
Soggiorno di 3 notti
The staff is amazing and the property is beautiful. Everyone here goes above and beyond to assist you. The property is truely a gem, luxury at its finest. Keep up the great work. My family and I had a wonderful time staying at the grand velas.
The staff is amazing and the property is beautiful. Everyone here goes above and beyond to assist you. The property is truely a gem, luxury at its finest. Keep up the great work. My family and I had a wonderful time staying at the grand velas.
10
Khulkar
16 mag 2025
·
Soggiorno di 3 notti
Overall had an excellent stay at Grand Velas. Got upgraded to Grand Class through Expedia VIP access. Nora our butler was very attentive. The food is the best part about this resort. Unlike all the other all inclusive resorts, food here is excellent. The minor downsides that we noticed: the concierge via whatsapp available until 5 pm and then you have to call a number from a room, which is a bit inconvenient when you want to adjust dinner plans, need something last minute, have to go back to the suite, music selection at the pool needs major improvement, it was either not on, or something that was not very good, we noticed the butlers around the pool were hesitant to change the towel or give extra towels when asked which made it somewhat awkward, and while room service breakfast was amazing, the breakfast buffet at the azul was disappointing. Things were not clearly labeled, there were no clear directions on how to order omelettes, pancakes etc.
Overall had an excellent stay at Grand Velas. Got upgraded to Grand Class through Expedia VIP access. Nora our butler was very attentive. The food is the best part about this resort. Unlike all the other all inclusive resorts, food here is excellent. The minor downsides that we noticed: the concierge via whatsapp available until 5 pm and then you have to call a number from a room, which is a bit inconvenient when you want to adjust dinner plans, need something last minute, have to go back to the suite, music selection at the pool needs major improvement, it was either not on, or something that was not very good, we noticed the butlers around the pool were hesitant to change the towel or give extra towels when asked which made it somewhat awkward, and while room service breakfast was amazing, the breakfast buffet at the azul was disappointing. Things were not clearly labeled, there were no clear directions on how to order omelettes, pancakes etc.
10
Rachael
20 mag 2023
·
Soggiorno di 10 notti
Safe friendly excellent service. My personal concierge was a bit of a letdown. No communication
Safe friendly excellent service. My personal concierge was a bit of a letdown. No communication
10
Luis
20 ago 2024
·
Soggiorno di 5 notti
We stayed here last week and had an amazing time celebrating my daughter’s 17th bday and our 20th anniversary. I travel a lot and never had that kind of attention… Starting from the time of booking to our return back home. Level of service is 2nd to none. It will hurt your wallet but totally worth it! Thank you to our concierge Cesar who ensured we wanted for nothing.
We stayed here last week and had an amazing time celebrating my daughter’s 17th bday and our 20th anniversary. I travel a lot and never had that kind of attention… Starting from the time of booking to our return back home. Level of service is 2nd to none. It will hurt your wallet but totally worth it! Thank you to our concierge Cesar who ensured we wanted for nothing.
8
Bailey
4 set 2023
·
Soggiorno di 3 notti
Pros: The food was amazing for an all inclusive- we have tried many in Cancun (palace hotels, Riu, Iberostar) and the food here is phenomenal compared to those The hotel itself is beautiful and well kept The dinners are amazing- the staff is great and the food as well as the presentation are wonderful at these specific restaurants. The spa was fantastic - I’ve had many massages at the ritz, four seasons, las ventanas etc and this was better than all of those! Cons: The service at the pool is terrible - so slow and many times there is just no one around. Lunch could take over 30 minutes and wouldn’t even be right A lot of the workers (at the pool, the coffee shop, even the concierge) hardly speak English and you often have to repeat yourself many times or just accept the wrong thing out of frustration (we received the wrong drink/food several times) They offer great excursions- but are not organized or easy to access. It took us many attempts to actually schedule our excursion. we were only here for the weekend and told them we wanted to swim with the turtles and go zip lining. They booked us turtles for Saturday and then when we tried to book zip lining for Sunday we found out all the zip lining parks are closed on sundays. We were very frustrated they didn’t plan better and that we didn’t get to do both activities as opposed to recommending turtles Sunday and zip lining Saturday (as all aquatic options are open on sundays)
Pros: The food was amazing for an all inclusive- we have tried many in Cancun (palace hotels, Riu, Iberostar) and the food here is phenomenal compared to those The hotel itself is beautiful and well kept The dinners are amazing- the staff is great and the food as well as the presentation are wonderful at these specific restaurants. The spa was fantastic - I’ve had many massages at the ritz, four seasons, las ventanas etc and this was better than all of those! Cons: The service at the pool is terrible - so slow and many times there is just no one around. Lunch could take over 30 minutes and wouldn’t even be right A lot of the workers (at the pool, the coffee shop, even the concierge) hardly speak English and you often have to repeat yourself many times or just accept the wrong thing out of frustration (we received the wrong drink/food several times) They offer great excursions- but are not organized or easy to access. It took us many attempts to actually schedule our excursion. we were only here for the weekend and told them we wanted to swim with the turtles and go zip lining. They booked us turtles for Saturday and then when we tried to book zip lining for Sunday we found out all the zip lining parks are closed on sundays. We were very frustrated they didn’t plan better and that we didn’t get to do both activities as opposed to recommending turtles Sunday and zip lining Saturday (as all aquatic options are open on sundays)
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Posizione
Posizione fronte spiaggia immersa nel verde, ma l'oceano è spesso roccioso o interessato dalla presenza di alghe, e può essere difficile nuotare.
Recensioni degli ospiti correlate
8
Karen
17 giu 2025
·
Soggiorno di 2 notti
The ocean was not in good conditions to swim
The ocean was not in good conditions to swim
10
Oldemar
17 mar 2025
·
The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.
The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.
10
Rosa
7 lug 2024
·
Soggiorno di 4 notti
Great resort stay with family. Beach area is a bit tricky with lots of sharp rocks.
Great resort stay with family. Beach area is a bit tricky with lots of sharp rocks.
10
Joanne
2 apr 2024
·
Soggiorno di 5 notti
Amazing. Fantastic for young families and older kiddos. Mario, Fernando, Marisela, Jorge were incredible with our family. Our favorite pool was at grand class, the bistro meal with the tomahawk steak, fresh lobster and sea bass absolutely divine. The swim up pool bars and every day tacos and cocktails all to die for. I will miss this resort - very special to my family. The service top notch, the beach is warm and stunningly blue with powder white sand. Azul served the best breakfast options. Truly worth the visit. Attention to detail is top notch. The spa is a must go- the water experience prior to my facial and my husband's massage is a memory for the books- and we love high end spas. This is next level impressive. We all felt safe, pampered and taken care of. We will be back. Much love and gratitude. ~Jojo
Amazing. Fantastic for young families and older kiddos. Mario, Fernando, Marisela, Jorge were incredible with our family. Our favorite pool was at grand class, the bistro meal with the tomahawk steak, fresh lobster and sea bass absolutely divine. The swim up pool bars and every day tacos and cocktails all to die for. I will miss this resort - very special to my family. The service top notch, the beach is warm and stunningly blue with powder white sand. Azul served the best breakfast options. Truly worth the visit. Attention to detail is top notch. The spa is a must go- the water experience prior to my facial and my husband's massage is a memory for the books- and we love high end spas. This is next level impressive. We all felt safe, pampered and taken care of. We will be back. Much love and gratitude. ~Jojo
10
Amber
24 nov 2024
·
Soggiorno di 3 notti
The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.
The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.
8
Ivan
7 giu 2025
·
Soggiorno di 8 notti
The dinner & restaurant food is very good. Daytime & bar food is mediocre at best. Certainly NOT what you’d expect for the price point of the resort. The beach area is not good… pretty much stayed poolside all week not. Would not recommend this resort for the amount it costs.
The dinner & restaurant food is very good. Daytime & bar food is mediocre at best. Certainly NOT what you’d expect for the price point of the resort. The beach area is not good… pretty much stayed poolside all week not. Would not recommend this resort for the amount it costs.
8
natalia
16 apr 2022
·
Soggiorno di 1 notte
Precioso hotel sus piscinas divinas las comidas buenas habitaciones grabdisimas y el lugar divino En contra pondria la playa que es un desastre con rocas y hubo sargazo que ellos limpiaban continuamente eso si… uno no puede nadar alli Y el servicio en piscina no me gusto… no ayudaban con las hamacas y ademas si estaba lleno te quedabas sin sentarte Las chicas del kids club muy muy bien Por el precio que tiene no se si volveria
Precioso hotel sus piscinas divinas las comidas buenas habitaciones grabdisimas y el lugar divino En contra pondria la playa que es un desastre con rocas y hubo sargazo que ellos limpiaban continuamente eso si… uno no puede nadar alli Y el servicio en piscina no me gusto… no ayudaban con las hamacas y ademas si estaba lleno te quedabas sin sentarte Las chicas del kids club muy muy bien Por el precio que tiene no se si volveria
10
Jennifer
22 apr 2025
·
Soggiorno di 5 notti
Lovely beach and gorgeous rooms. Excellent friendly service.
Lovely beach and gorgeous rooms. Excellent friendly service.
10
David
19 mar 2025
·
Soggiorno di 4 notti
Great property, great beach, the ocean is rocky which is unfortunately.
Great property, great beach, the ocean is rocky which is unfortunately.
10
Leticia
28 lug 2025
·
Soggiorno di 7 notti
Amazing service, great food. No tennis courts. Beach is ugly, they added a barrier to protect beach from hurricanes. If you are looking for turquoise ocean- not here.
Amazing service, great food. No tennis courts. Beach is ugly, they added a barrier to protect beach from hurricanes. If you are looking for turquoise ocean- not here.
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Ristorazione
I ristoranti specializzati e le bevande premium ricevono recensioni eccellenti, ma le opzioni per il giorno o il buffet e la caffetteria sono contrastanti, le prenotazioni al ristorante stellato Michelin possono essere difficili da ottenere in orari anticipati e alcuni ospiti hanno riferito di aver avuto intossicazioni alimentari.
Recensioni degli ospiti correlate
10
Maria
8 mag 2025
·
Soggiorno di 4 notti
Beautiful property and excellent service. Food and drinks are amazing! This is the second time I stayed in this hotel and definitely I will come back. Highly recommend the spa if you want to pamper your self it was an Amazon experience.
Beautiful property and excellent service. Food and drinks are amazing! This is the second time I stayed in this hotel and definitely I will come back. Highly recommend the spa if you want to pamper your self it was an Amazon experience.
4
Jose Maria
10 ago 2024
·
Soggiorno di 4 notti
It is an excellent hotel with a lot of potential but one huge shortcoming - food poisoning! The service provided by the hotel staff is exceptional and so are the hotel facilities. Our concierge, Itzel, was fantastic. My girls enjoyed the Kids Club. The beach, with many rocks, takes points away since it makes it difficult to enjoy the beach - it makes it not swimmable. The breakfast at the Azul restaurant is very enjoyable, and I want to give special mention to Omar, who was great. Dinner at the various restaurants were seemingly amazing, until you end up with food poisoning. Alcolhol included some top shelf selections. One day, we had lunch at the adults-only Bistro restaurant and ordered a green ceviche and an octopus dish. That night I spent the night in the toilet vomiting and with diarrhea. In the morning I felt horrible all day, with no energy or will to do much. My husband had a bit of a delayed start, but by the afternoon he was feeling uneasy, and later that night he spent his share of time at the toilet with diarrhea. The hotel offered us a consult with the hotel doctor at a cost. While they ended up not charging us for the doctor’s visit after my husband reasoned with them, I’m still disappointed that they even try to charge us for it and at the reaction that staff at the hotel vacation club office had, who try to minimize and ridicule our situation as a “stomach upset”. I also noticed there is another guest who also experienced food poisoning a month ago.
It is an excellent hotel with a lot of potential but one huge shortcoming - food poisoning! The service provided by the hotel staff is exceptional and so are the hotel facilities. Our concierge, Itzel, was fantastic. My girls enjoyed the Kids Club. The beach, with many rocks, takes points away since it makes it difficult to enjoy the beach - it makes it not swimmable. The breakfast at the Azul restaurant is very enjoyable, and I want to give special mention to Omar, who was great. Dinner at the various restaurants were seemingly amazing, until you end up with food poisoning. Alcolhol included some top shelf selections. One day, we had lunch at the adults-only Bistro restaurant and ordered a green ceviche and an octopus dish. That night I spent the night in the toilet vomiting and with diarrhea. In the morning I felt horrible all day, with no energy or will to do much. My husband had a bit of a delayed start, but by the afternoon he was feeling uneasy, and later that night he spent his share of time at the toilet with diarrhea. The hotel offered us a consult with the hotel doctor at a cost. While they ended up not charging us for the doctor’s visit after my husband reasoned with them, I’m still disappointed that they even try to charge us for it and at the reaction that staff at the hotel vacation club office had, who try to minimize and ridicule our situation as a “stomach upset”. I also noticed there is another guest who also experienced food poisoning a month ago.
10
Amber
24 nov 2024
·
Soggiorno di 3 notti
The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.
The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.
10
Joseph Urba Rupp
14 lug 2024
·
Soggiorno di 6 notti
Awesome hotel and experience. Great staff. Unique dining experiences-it was like a culinary vacation. We plan to return!
Awesome hotel and experience. Great staff. Unique dining experiences-it was like a culinary vacation. We plan to return!
10
COREY
30 nov 2025
·
Soggiorno di 4 notti
Room was small for the price. Restaurant food was good. Pool/beach food was the best Buffet food not so good. Gym was tiny Show were fantastic Beach was awesome Concierge grand class amenities,Worth the money! They will do anything in there power you ask. Karaoke bar was dope. Resort grounds are beautifully done. Coffee shop sucked. Kids club awesome. The littles always wanted to go back.
Room was small for the price. Restaurant food was good. Pool/beach food was the best Buffet food not so good. Gym was tiny Show were fantastic Beach was awesome Concierge grand class amenities,Worth the money! They will do anything in there power you ask. Karaoke bar was dope. Resort grounds are beautifully done. Coffee shop sucked. Kids club awesome. The littles always wanted to go back.
10
Fadi
7 mag 2025
·
Soggiorno di 3 notti
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
8
Ivan
7 giu 2025
·
Soggiorno di 8 notti
The dinner & restaurant food is very good. Daytime & bar food is mediocre at best. Certainly NOT what you’d expect for the price point of the resort. The beach area is not good… pretty much stayed poolside all week not. Would not recommend this resort for the amount it costs.
The dinner & restaurant food is very good. Daytime & bar food is mediocre at best. Certainly NOT what you’d expect for the price point of the resort. The beach area is not good… pretty much stayed poolside all week not. Would not recommend this resort for the amount it costs.
10
YAIR FRANCISCO
20 giu 2024
·
Soggiorno di 4 notti
Good at the hotels were exceptional as wepp as the service. Food pool Side was horrible
Good at the hotels were exceptional as wepp as the service. Food pool Side was horrible
10
Claudia
9 mar 2025
·
Soggiorno di 7 notti
Top notch service and food! This resort is absolutely beautiful and clean. The spa is a must, it is fabulous! We could not eat at the Michelin Star restaurant which was very disappointing. The earliest reservation was for 9:45pm, which is very late. I wish I would have known to book dinner reservations ahead of time. There was no way to get an earlier reservation the entire week we were there. Everything at this resort was just amazing!
Top notch service and food! This resort is absolutely beautiful and clean. The spa is a must, it is fabulous! We could not eat at the Michelin Star restaurant which was very disappointing. The earliest reservation was for 9:45pm, which is very late. I wish I would have known to book dinner reservations ahead of time. There was no way to get an earlier reservation the entire week we were there. Everything at this resort was just amazing!
2
david
26 giu 2024
·
Soggiorno di 7 notti
Terrible- food poisoning mid week ! I have never been more sick . Please improve food hygiene
Terrible- food poisoning mid week ! I have never been more sick . Please improve food hygiene
Ti è stato utile?
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
10
Kumudini
19 mar 2024
·
Soggiorno di 4 notti
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10
CHRISTIAN
10 ago 2026
·
Soggiorno di 5 notti
de los mejores hoteles que he visitado en la riviera maya. personal, instalaciones, servicios, restaurantes. lo mejor
de los mejores hoteles que he visitado en la riviera maya. personal, instalaciones, servicios, restaurantes. lo mejor
8
Shadai
16 giu 2026
·
Soggiorno di 4 notti
La habitación limpia y muy amplia, el spa para niños con una atención de lujo muchos detalles para lo pequeñitos y un ambiente súper familiar, la experiencia culinaria de los restaurantes es de otro nivel TOP TOP. Mi única sugerencia sería una mejor comunicación por parte de la concierges, sobre todo la del turno AM, ya que tuvimos temas con las reservas y actividades. También podrían mejorar los tiempos de atención el servicio de bebidas.
La habitación limpia y muy amplia, el spa para niños con una atención de lujo muchos detalles para lo pequeñitos y un ambiente súper familiar, la experiencia culinaria de los restaurantes es de otro nivel TOP TOP. Mi única sugerencia sería una mejor comunicación por parte de la concierges, sobre todo la del turno AM, ya que tuvimos temas con las reservas y actividades. También podrían mejorar los tiempos de atención el servicio de bebidas.
10
Mario
15 giu 2026
·
Soggiorno di 3 notti
Aaron and Guillermo were always very attentive to our needs and went above and beyond to assist us. They helped us arrange special meals for our daughter, who has dietary restrictions, making our stay much more comfortable and enjoyable. I can't remember the names of the housekeeping, room service, and in-suite snack staff, but their service was also top-notch. Everyone was friendly, attentive, and professional throughout our stay.
Aaron and Guillermo were always very attentive to our needs and went above and beyond to assist us. They helped us arrange special meals for our daughter, who has dietary restrictions, making our stay much more comfortable and enjoyable. I can't remember the names of the housekeeping, room service, and in-suite snack staff, but their service was also top-notch. Everyone was friendly, attentive, and professional throughout our stay.
10
Blanca Deyanira Valdez
12 giu 2026
·
Soggiorno di 7 notti
Todo excelente, el Personal , los alimentos la limpieza la playa muy limpia
Todo excelente, el Personal , los alimentos la limpieza la playa muy limpia
Politiche della struttura
Check-in
Check-out
Dalle 15:00 alle 23:59
Prima delle 12:00
Hai delle domande?
Le risposte istantanee dell'IA si basano su informazioni sugli hotel
Stai considerando questo hotel per il tuo viaggio a Playa del Carmen?
Qual è il prezzo tipico delle camere al Grand Velas Riviera Maya - All Inclusive a Playa del Carmen?
Nei prossimi 60–90 giorni, il prezzo delle camere al Grand Velas Riviera Maya - All Inclusive a Playa del Carmen si aggira tipicamente intorno a 1022 USD a notte per due ospiti, con un intervallo da 998 USD a 1033 USD.
Qual è il periodo migliore per visitare il Grand Velas Riviera Maya - All Inclusive a Playa del Carmen con meno folla?
Il periodo più tranquillo al Grand Velas Riviera Maya - All Inclusive a Playa del Carmen è maggio, quando la domanda diminuisce notevolmente dopo l'apice della primavera. Dicembre è il mese più affollato, quindi pianifica di visitare a maggio o all'inizio dell'estate per evitare la folla.
Quale mese offre le tariffe più basse al Grand Velas Riviera Maya - All Inclusive?
Ottobre è il mese più economico per soggiornare al Grand Velas Riviera Maya - All Inclusive a Playa del Carmen, con una media di 1045 USD a notte; dicembre è il più costoso, a 3972 USD. I prezzi più bassi di ottobre si verificano nonostante maggio sia il mese più tranquillo in termini di affluenza.
Come si confrontano i prezzi del Grand Velas Riviera Maya - All Inclusive con quelli di altri hotel a Playa del Carmen?
Il Grand Velas Riviera Maya - All Inclusive è più costoso della maggior parte delle opzioni vicine: è più economico solo di 2 su 19 hotel comparabili a Playa del Carmen, con una mediana tipica di 1120 USD a notte rispetto a circa 393 USD per i concorrenti.
Quali attrazioni e tipi di viaggiatori sono ideali per il Grand Velas Riviera Maya - All Inclusive?
Situato a Quintana Roo, vicino a Playa Xcalacoco e Punta Esmeralda Beach, il Grand Velas Riviera Maya - All Inclusive a Playa del Carmen è adatto a famiglie e coppie in cerca di un'esperienza di lusso sulla spiaggia e in una spa, con facile accesso al Tres Rios Ecopark e al golf nelle vicinanze a El Camaleón Mayakoba.
Come si confronta il prezzo per notte di Grand Velas Riviera Maya - All Inclusive, Playa del Carmen con quello delle ultime settimane?
Il prezzo attuale di Grand Velas Riviera Maya - All Inclusive, Playa del Carmen è di 1037 USD a notte per 2 ospiti, in linea con le tariffe abituali di questo hotel: si discosta non più di 5% dalla tariffa media di 1075 USD degli ultimi 60 giorni. Nello stesso periodo, nella maggior parte delle notti le tariffe erano comprese tra 984 USD e 1449 USD.
Prezzi per le prossime date
settembre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
ottobre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
Più economico
Più costoso
Prezzo medio per notte per tutte le offerte, con tasse e costi.
Prezzi in USD per 2 ospiti, aggiornati ogni giorno.
- 2026-09-18: 1030.4196505828857USD
- 2026-09-19: 1035.4849964263915USD
- 2026-09-20: 1028.1977505615234USD
- 2026-09-21: 1023.6023505615234USD
- 2026-09-22: 1039.2839707489013USD
- 2026-09-23: 673.0003128295898USD
- 2026-09-24: 1039.2839707489013USD
- 2026-09-25: 1038.693908935547USD
- 2026-09-26: 1057.2062130615234USD
- 2026-09-27: 1036.446555267334USD
- 2026-09-28: 1040.0746465667723USD
- 2026-09-29: 1044.9951941162108USD
- 2026-09-30: 1057.2747205352782USD
- 2026-10-01: 1034.1952748657227USD
- 2026-10-02: 1034.3552191314698USD
- 2026-10-03: 1027.578588848877USD
- 2026-10-04: 1057.2747205352782USD
- 2026-10-05: 1006.1427615875243USD
- 2026-10-06: 1057.2747205352782USD
- 2026-10-07: 801.4003578643799USD
- 2026-10-08: 1007.4825489990234USD
- 2026-10-09: 1057.2747205352782USD
- 2026-10-10: 1039.7359658111573USD
- 2026-10-11: 1012.8414882843017USD
- 2026-10-12: 1007.4825489990234USD
- 2026-10-13: 1058.9922456756592USD
- 2026-10-14: NO DATA
- 2026-10-15: 1274.090216693115USD
- 2026-10-16: 1058.9922456756592USD
- 2026-10-17: 1057.2747205352782USD
- 2026-10-18: 1039.7359658111573USD
- 2026-10-19: 1057.2062130615234USD
- 2026-10-20: 1057.2747205352782USD
- 2026-10-21: 1058.9922456756592USD
- 2026-10-22: 1039.7359658111573USD
- 2026-10-23: 1057.2747205352782USD
- 2026-10-24: 1057.2747205352782USD
- 2026-10-25: 1058.9922456756592USD
- 2026-10-26: 1093.6822005615234USD
- 2026-10-27: NO DATA
- 2026-10-28: NO DATA
- 2026-10-29: NO DATA
- 2026-10-30: 1017.8581005615234USD
- 2026-10-31: 1039.7359658111573USD
- 2026-11-01: 1058.9799045135496USD
- 2026-11-02: 1057.2747205352782USD
- 2026-11-03: 1057.2062130615234USD
- 2026-11-04: 1039.7359658111573USD
- 2026-11-05: 1057.2747205352782USD
- 2026-11-06: 1012.8414882843017USD
- 2026-11-07: 1058.9922456756592USD
- 2026-11-08: 1058.9922456756592USD
- 2026-11-09: 1058.9922456756592USD
- 2026-11-10: 1057.2747205352782USD
- 2026-11-11: 1039.7359658111573USD
- 2026-11-12: 1040.9177022033691USD
- 2026-11-13: 1057.2747205352782USD
- 2026-11-14: 1057.2747205352782USD
- 2026-11-15: 1039.7359658111573USD
- 2026-11-16: 1057.2747205352782USD
- 2026-11-17: 997.5212678100585USD
- 2026-11-18: 997.5212678100585USD
Il personale alla reception si occupa di accogliere gli ospiti all'arrivo. Se hai domande, contatta la struttura tramite i recapiti indicati sulla conferma di prenotazione. Le informazioni fornite dalla struttura potrebbero essere tradotte con strumenti di traduzione automatica. Si applicano supplementi per le camere comunicanti o adiacenti (soggette a disponibilità). Le camere di questa struttura sono divise in tre aree. Le suite Nature View sono situate nell'area Zen Grand, a 1200 metri dalla spiaggia, vicino al centro congressi, alla spa e a una piscina. L'accesso alla spiaggia e alle altre aree della struttura è disponibile tramite navetta 24 ore su 24. Le Suite Ambassador si trovano intorno alla principale piscina a sfioro del resort. Le aree Grand Class Ambiance (con ristoranti e piscina) sono riservate agli adulti e ai bambini dai 12 anni in su.
Il check-in deve essere effettuato da una persona con almeno 18 anni.
- Per eventuali ospiti aggiuntivi possono essere previsti supplementi, variabili in base alla politica della struttura.
- All'arrivo, oltre a un documento di identità comprensivo di foto, potrebbero essere richieste una carta di credito/debito o una caparra in contanti per eventuali spese accessorie.
- Tutte le richieste speciali sono soggette a disponibilità al momento dell'arrivo e possono comportare spese aggiuntive. Le richieste speciali non sono garantite.
- Questa struttura accetta pagamenti tramite carte di credito, carte di debito e i contanti
- Le transazioni senza contanti sono disponibili
- La struttura è dotata di un estintore antincendio, un rilevatore di fumo e un sistema di sicurezza
- Questa struttura dispone di spazi all'aperto, come balconi, patio, terrazze, che potrebbero non essere adatti ai bambini. In caso di dubbi, ti consigliamo di contattare la struttura prima dell'arrivo per avere la conferma che disponga di una camera adatta a te.
- Le norme culturali e i regolamenti per gli ospiti variano a seconda del paese e della struttura in questione. Le condizioni indicate sono fornite dalla struttura.
- Si richiede la prenotazione per i tee-time per il golf, i massaggi e i trattamenti spa. Le prenotazioni possono essere effettuate contattando un resort prima dell’arrivo utilizzando i recapiti riportati sulla conferma della prenotazione.
- Per i soggiorni che comprendono il 31 dicembre, nel prezzo totale indicato è compreso il costo del Cenone di gala dell'ultimo dell'anno.
- Nella struttura non sono ammessi animali, inclusi quelli per l'assistenza ai disabili.
- Per la sicurezza dei viaggiatori, sono disponibili metodi di pagamento senza contanti per tutte le transazioni.
- Sono disponibili il check-in senza contatti e il check-out senza contatti.
- Il check-in anticipato è a pagamento e soggetto a disponibilità
- Supplemento check-out posticipato: USD 65 (previa disponibilità)
È possibile che questo elenco non sia completo. Tariffe e depositi potrebbero non includere le tasse e sono soggetti a modifiche.
Servizi popolari
Parcheggio
Navetta da/Per aeroporto
Ristorante
Piscina
Business center
Servizio in camera
Informazioni generali
Servizio in camera
Ristorante
Camere non fumatori
Sauna
Idromassaggio/Jacuzzi
Bagno turco
Massaggi
SPA e centro benessere
Barbiere/Estetista
Trattamenti corpo
Trattamenti viso
Mini-club
Bar della piscina
Area/Tavoli da picnic
Colazione in camera
Disponibilità camere anallergiche
Family room
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Servizi
Business center
Banco escursioni
Lavanderia a secco
Servizio babysitter e asilo nido
Servizio di pulizia
Servizio banchetti
Cambio valuta
Cassetta di sicurezza
Sportello bancomat
Noleggio biciclette
Deposito bagagli
Lavanderia self-service
24-Hour Front Desk
Concierge Services
Attività
Piscina
Spiaggia privata
Giardino
Campo da golf (nelle vicinanze)
Spiaggia - nelle vicinanze
Ciclismo
Karaoke
Biliardo
Minigolf
Area giochi
Passeggiate
Piscina scoperta
Musica dal vivo
Bicycle Tour Information
Evening Entertainment
Pool (Infinity)
Mobili da esterno
Pool (Seasonal Outdoor)
Ping pong
Terrazza
Fitness Center (nearby)
Parcheggio
Parcheggio
Navetta da/Per aeroporto
Parcheggio valet
Parcheggio gratuito
Parking Onsite
Internet
Wi-fi gratuito