Name: The Leela Ambience Gurugram Hotel & Residences - The Luxury Urban Sanctuary
Address: National Highway 8, DLF Phase 3, Gurugram, Gurugram District, Haryana, India, Gurugram, Haryana, IN
Price range: US$150–US$809 per night
Rating: 8.88

What guests think

Across many reviews, The Leela Ambience Gurugram Hotel & Residences - The Luxury Urban Sanctuary is praised for warm, attentive service, a standout breakfast, spacious rooms, and a highly convenient location connected to Ambience Mall and near the airport.

Many guests highlight the gym, spa and pool, and appreciate smooth airport assistance and easy mall dining options. Critical notes mention occasional noise from events or drilling, sporadic cleanliness or maintenance lapses, delayed or inconsistent check-in and upgrade handling, and a few disappointing experiences at on-site restaurants. Overall, expect a polished, business-friendly luxury stay with standout hospitality and convenient access to shopping and transit.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests frequently praise the gym, spa, pool and club facilities, with some noting excellent sauna and salon services and helpful airport reception. A few mention maintenance needs in the men’s spa or limited pool access on certain days.

Related guest reviews

10

Seema

29 Nov 2025

·

Stayed 2 nights

Great staff, helpful, clean , lovely spa, great food

10

Brian

7 Jun 2025

·

Stayed 2 nights

Stunning property. After a flight cancellation had to stay here for about a day and a half. I made full use of the amenities - the gym, rooftop pool and incredible restaurant. Huge shopping mall next door aswell.

10

Gurdeesh

23 Feb 2024

·

Stayed 1 night

It was my first time staying here. The property is very nice and clean. The staff is very friendly and accommodating. The breakfast buffet has a lot of options and was good as well. The pool area and gym was very clean and nice as well!

10

John

17 Aug 2024

·

Stayed 1 night

A wonderful choice for transiting through Delhi airport. The airport reception is a particularly good option and the hotel is luxurious.

10

Rina

12 Mar 2025

·

Stayed 2 nights

Fantastic hotel Club level was fantastic

10

Daniel

5 Jun 2025

·

Stayed 2 nights

Absolutely fantastic stay. Whilst I was working throughout I was also able to make use of every facility and eat some amazing food in Spectra. The facilities are very good, albeit some renovation in the men’s spa may be a wise plan it was still excellent. The room was really lovely, with unique elements that were appreciated, the blinds that open to open the bathroom up to the room are a lovely touch. My view was incredible, you would never believe the proximity to urbanisation and one of the biggest malls I have been to! Most importantly, the staff. I have never experienced such organic attentiveness and helpfulness, without a constant reminder watering for money. Most mentioned that Leela has been the best hotel they have worked for, and that is a real credit. I was treated amazingly, with continual focus on ensuring I had exactly what I needed or wanted, with being intrusive. I will certainly be returning, and this time with a view to spending a little more time at leisure rather than working too much!

2

Vladas

28 May 2023

·

Stayed 1 night

Firstly, I booked the hotel because of VIP services (early/late checkin/checkout). Due to early arrival they insisted i make one additional night booking. Secondly, the swimming pool is closed on sunday and i was not informed about this.

10

Troy

15 Jul 2025

·

Stayed 2 nights

I love this hotel. I come through Delhi 2-4 times a year and always try to stay here if I can. The staff is friendly and helpful. It is so clean. Breakfast is top notch. It is attached to the mall so you can walk for plenty of food options and entertainment. I’m really not sure I have anything negative. Gym is great, sauna included. This is perfect for me.

10

Tamim

30 Sept 2023

·

Stayed 4 nights

They have the best swimming pool that I have seen in any 5 start hotel and their hospitality and cleanliness is also very good.

10

Carla

11 Jun 2025

·

Stayed 1 night

I enjoyed the spa and beauty salon. The hotel hairdresser was familiar with Caucasian hair and did a very nice job styling it.

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Cleanliness

Most reviews describe very clean, well-kept spaces, with housekeeping praised in many stays. Some report lapses such as odors, stained or worn furnishings, and occasional maintenance issues.

Related guest reviews

10

Ranjeev

24 Feb 2025

·

Stayed 7 nights

Lovely property conveniently located to nice mall next door. Special call-out to Manish in housekeeping who kept my room spotless.

4

Akhilesh

1 Sept 2024

·

Stayed 4 nights

Checked in on Wednesday afternoon, had room service and then breakfast next morning and that’s when it happened. Upset stomach and cramps. Looked around the room and found mould on chopping board, in the fridge, dirty dishes no cleaning supplies as was stated in the room description. Looked like room hadn’t had a thorough clean in weeks. I do food safety audits so do actually have some idea. Luckily had a mall next to the hotel so got the food from there. Finally checked out on Sunday from leela and checked into Taj. Never in all these years have had this sort of experience. Staff was lovely and as had seen a fellow in suit shouting at the staff cleaning the room on Thursday morning so didn’t even bother complaining about the state of the room. Took medication and got well enough to leave. Now I will most likely get a standard format reply in response as a tickbox experience from the hotel. I don’t need that. My holiday got ruined thanks to the food safety standards and cleanliness at this hotel. Genuinely travel to India every year however don’t think I’ll be staying with this chain. Oh and please take the posters off for the orders that ended in June, we are in September. Just saying to the management at least walk your hotel and majority of problems can be fixed. But what do I know as only have over 23 years of hospitality management experience. Please don’t insult my intelligence by comments like we take feedback seriously and aim to deliver highest level of service etc.

8

Fumie

15 Oct 2023

·

Stayed 1 night

空港送迎のリクエストを忘れていたりとフロントの対応はよくありませんが、ベルデスクの方はお願いしなくても、私の仕草から察して荷物の重さを計ってくれたり、トイレまで案内してくれたりと対応が非常に良かったです。朝食レストランは和、洋、中、インドと種類が豊富で、スタッフも良く気がついてくれて、食事を楽しめました。施設は5つ星にしては壁紙が剥がれていたり、カーペット、床の汚れが目立ち、メンテナンスに問題があります。が機能は問題ありません。モールに直結しており、出発前の買い物をするにはとても良いです。

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10

srinivasa

30 Jul 2023

·

Stayed 4 nights

Clean property Excellent service

10

Satwinder

28 Feb 2025

·

Stayed 15 nights

Friendly staff. Clean property. Overall a very good experience.

10

Yeshwant

5 Aug 2025

·

Stayed 2 nights

I have stayed at Leela before and it is always a pleasure. They upgraded me to a better room. The first room had a weird smell so the staff was quick in rectifying this. Overall always a pleasure.

10

Payal

25 Mar 2023

·

Stayed 4 nights

The staff at this property are exceptional. We received excellent service from every single person we interacted with. The rooms are a little dated and could use a spruce up. There was a stain on the carpet and the windows had bird droppings.

2

alok

5 Mar 2023

·

Stayed 1 night

room smelt

8

Neil

12 Feb 2025

·

Stayed 1 night

Beautiful hotel conveniently located but the rooms were not as clean as they should be.

10

Nikhil

7 Jul 2024

·

Stayed 1 night

Excellent hospitality. Super clean and plush rooms. Excellent restaurant and great food options. Conveniently located near to a mall.

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Rooms

Rooms are spacious, comfortable and well-appointed, with some great views and luxury touches. A few note dated decor, event noise or drilling, and that the open-plan bathroom design may not suit everyone.

Related guest reviews

2

Manish

22 Apr 2024

·

Stayed 3 nights

There was too much noise from drilling. I could not sleep well. Instead of helping then and there they proposed upgrade next time. When I showed discontent they didn’t even bother to respond. Not the Leela I hoped for

10

Daniel

5 Jun 2025

·

Stayed 2 nights

Absolutely fantastic stay. Whilst I was working throughout I was also able to make use of every facility and eat some amazing food in Spectra. The facilities are very good, albeit some renovation in the men’s spa may be a wise plan it was still excellent. The room was really lovely, with unique elements that were appreciated, the blinds that open to open the bathroom up to the room are a lovely touch. My view was incredible, you would never believe the proximity to urbanisation and one of the biggest malls I have been to! Most importantly, the staff. I have never experienced such organic attentiveness and helpfulness, without a constant reminder watering for money. Most mentioned that Leela has been the best hotel they have worked for, and that is a real credit. I was treated amazingly, with continual focus on ensuring I had exactly what I needed or wanted, with being intrusive. I will certainly be returning, and this time with a view to spending a little more time at leisure rather than working too much!

10

Alok

6 Oct 2025

·

Stayed 1 night

Friendly staff, great room and great spread for breakfast.

6

Faris

28 May 2024

·

Stayed 4 nights

Location is good, Leela is not as used to be, run down.

10

Payal

25 Mar 2023

·

Stayed 4 nights

The staff at this property are exceptional. We received excellent service from every single person we interacted with. The rooms are a little dated and could use a spruce up. There was a stain on the carpet and the windows had bird droppings.

10

Hiroaki

1 Dec 2025

·

Stayed 1 night

Nice luxury hotel. Room is big. Furnitures are nice. stay here agai

6

Siva

22 Nov 2025

·

Stayed 3 nights

On Friday night the hotel had a wedding party or something in the building. The music was so loud that I could not sleep even on the 5th floor. I had to wake up at 4am for my international flight. It was not a good night. I really like the hotel and other nights were fine. But this one night made it really bad.

4

Sandeep

27 Nov 2025

·

Stayed 5 nights

Well bathrooms have NO privacy. The blinds are outside and the doors are see through . WEIRD. Would not recommend for family with kids- ok for a single person going there for corporate work

10

NAOKA

4 Feb 2024

·

Stayed 1 night

Close to the airport Cozy, yet classic Indian style

10

RAMAN

18 Feb 2024

·

Stayed 3 nights

Couteous staff. Great view.

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Service

Service is widely praised as warm, attentive and proactive across departments, with standout concierge and airport help. Some guests report inconsistent front-desk handling of check-ins or paid upgrades, limited flexibility for requests, and slow follow-up at times.

Related guest reviews

10

Anthony

26 Oct 2025

·

Stayed 10 nights

Hotel and Staff were excellent and entering the Hotel the Spa & Resort feel was evident, staff could not do enough for you and any request was acted upon without any delay, and everyone always had a smile.

10

sKs

23 Oct 2025

·

Stayed 1 night

We absolutely love staying at The Leela and have been coming here for the past 10 years whenever we visit India. The staff are truly amazing - so kind, friendly, and always welcoming with beautiful smiles. I’d especially like to mention Divya and Varsha at the Spectra restaurant for their exceptional service and for even remembering my name - very impressive😍 It always feels like coming home whenever we return. Thank you for making every stay so special! May my Kṛṣṇa bless them all.

8

Manoj

27 Jul 2025

·

Stayed 2 nights

I’ve stayed here around 20 times over the past two years, but unfortunately, I don’t think I’ll be returning. There seems to be no loyalty consideration for regular guests. I recently requested to extend my stay by one night and was quoted nearly triple the price. Instead, I checked out and moved to another five-star property next door. Sadly, this left a poor impression. Last year too, manager had call to apologise for a previous incident, but it seems there’s been no improvement in making loyal guests feel truly valued.

10

Dinesh K

15 Apr 2025

·

Stayed 1 night

Staff were: EFFICIENT EXTREMELY HELPFUL KNOWLEDGEABLE Went out of their way to be of assistance STAFF HONOURED THE LOCAL TRADITIONS. Hotel was: VERY CONVENIENTLY LOCATED - Attached to Ambience Mall VERY CLEAN and WELL KEPT EXCELLENT AMBIENCE BREAKFAST: Absolutely OUTSTANDING - 5 STARS

6

Faris

20 Mar 2024

·

Stayed 5 nights

The check-in desk employees need to be trained better for customer facing They offered me club room for £20 and I said no because was tired and just wanted to go to the room. Next I asked for the same upgrade, they told me £30 and despite me telling them and they checked with the manager, they insisted on £30. Also I noticed mosquito and insects in the Spectra nd in the room for the first time. So the service is deteriarting and the cleaneness not as before.

10

Mary-Anne

27 Mar 2025

·

Stayed 1 night

Wonderful hotel, staff cannot do enough for you

10

Thomas

21 Oct 2025

·

Stayed 4 nights

The accommodations and staff were excellent and super helpful! Special recognition and kudos to our driver and tour guide Lalan, the concierge Mukta and help with airport checkin and luggage by Sanjeev!

10

Sanjeev

1 Jul 2024

·

Stayed 2 nights

Mohit at the Concierge desk is probably the best in the world! The drivers Sandeep and others are simply excellent. They make up the hotel experience. I actually never have to checkin as Mohit manages everything. Checkin. Airport travel. In fact assistance up to the gates. Then there are the people who deliver food. Just outstanding folks!! And this hotel is next to an excellent mall!!

2

Pratika

3 Jun 2024

·

Stayed 1 night

I had a disappointing experience post-checkout at this 5-star hotel. After submitting my luggage, I requested an escort from the residence lobby to the reception due to the heat and having a baby with me. Despite multiple confirmations, no one arrived, wasting half an hour of my time. I had to find an alternate route. This poor guest service is unacceptable for a 5-star establishment. It seems they don't care about guests once they've checked out. This experience has definitely tarnished my view of the hotel, and I would hesitate to return or recommend it to others.

10

Bhinder

6 Oct 2025

·

Stayed 3 nights

Staff were attentive to our needs/requirements and went beyond to excel in delivering excellent service. Room service were excellent, spent time in delivering quality of service.

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Location

Highly convenient—directly connected to Ambience Mall and within easy reach of the airport and business areas—making shopping and dining simple. One reviewer noted heavy evening traffic toward Delhi.

Related guest reviews

10

Moloy

28 Aug 2024

·

Stayed 1 night

Great location and service. From check in staff to door man (Dinesh), everyone was warm and welcoming. Stayed at Westin Gurgaon in the past but this hotel is my choice from now on.

10

John

7 Jan 2025

·

Stayed 2 nights

A luxurious hotel for a restful stay, fairly close to Delhi airport. Perfect for travel decompression between long flights.

10

harsh

8 Jul 2024

·

Stayed 1 night

Great location and wonderful atmosphere

10

Dinesh K

15 Apr 2025

·

Stayed 1 night

Staff were: EFFICIENT EXTREMELY HELPFUL KNOWLEDGEABLE Went out of their way to be of assistance STAFF HONOURED THE LOCAL TRADITIONS. Hotel was: VERY CONVENIENTLY LOCATED - Attached to Ambience Mall VERY CLEAN and WELL KEPT EXCELLENT AMBIENCE BREAKFAST: Absolutely OUTSTANDING - 5 STARS

10

Ashanta

29 May 2024

·

Stayed 3 nights

Quiet professional hotel. Conveniently connected to the Ambiance Mall.

10

Chetandeep Singh

16 Feb 2025

·

Stayed 1 night

Great hotel and walking distance to the mall. Had a good time while staying to catch up my flight the next morning.

10

Troy

15 Jul 2025

·

Stayed 2 nights

I love this hotel. I come through Delhi 2-4 times a year and always try to stay here if I can. The staff is friendly and helpful. It is so clean. Breakfast is top notch. It is attached to the mall so you can walk for plenty of food options and entertainment. I’m really not sure I have anything negative. Gym is great, sauna included. This is perfect for me.

10

Pupinder

29 Apr 2023

·

Stayed 3 nights

Absolutely loved everything about this hotel! We wanted to be close to airport, DCF cyber city as well as Metro. So this hotel was a great fit. We availed nearby Gurugram local metro to connect with Yellow line Delhi Metro at HUDA center. That made getting to entire Delhi so easy. Ambiance Mall is connected this hotel also is a huge plus, as we needed few small things. There are some good restaurants in Mall too. But mostly for our meals we stuck to restaurants in the hotel, which are all excellent. Also loved the hotel provided transportation to IGI airport. Most of all service at this hotel is the best point. Staff is very helpful & prompt. Breakfast was excellent. I will miss the masala omelette!!

10

Susmita

19 Jan 2025

·

Stayed 1 night

Good location- close to Shopping, dining, entertainment etc. And not far from airport.

6

G

6 Oct 2024

·

Stayed 2 nights

Lovely hotel and friendly staff. Traffic mayhem in the evening to get to Delhi from here, no relaxation area in spa, very busy lobby. I had a great massage too. Very oddly I was being offered a room upgrade at a cost (never had this at a hotel before!) rather than complimentary as I was a VIP, I was told of all the benefits I would get if I upgraded rather than as a VIP, save for breakfast.

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Dining

Breakfast consistently earns high praise for quality and variety, and Spectra is frequently enjoyed. A few guests mention slow service or underwhelming dishes in specific outlets, and one noted restrictions on takeaway breakfast.

Related guest reviews

10

Ariane

10 Dec 2024

·

Stayed 2 nights

Beautiful hotel, great facilities, excellent restaurant and buffet. Located next to a mall with good shopping

10

Daniel

5 Jun 2025

·

Stayed 2 nights

Absolutely fantastic stay. Whilst I was working throughout I was also able to make use of every facility and eat some amazing food in Spectra. The facilities are very good, albeit some renovation in the men’s spa may be a wise plan it was still excellent. The room was really lovely, with unique elements that were appreciated, the blinds that open to open the bathroom up to the room are a lovely touch. My view was incredible, you would never believe the proximity to urbanisation and one of the biggest malls I have been to! Most importantly, the staff. I have never experienced such organic attentiveness and helpfulness, without a constant reminder watering for money. Most mentioned that Leela has been the best hotel they have worked for, and that is a real credit. I was treated amazingly, with continual focus on ensuring I had exactly what I needed or wanted, with being intrusive. I will certainly be returning, and this time with a view to spending a little more time at leisure rather than working too much!

10

sKs

23 Oct 2025

·

Stayed 1 night

We absolutely love staying at The Leela and have been coming here for the past 10 years whenever we visit India. The staff are truly amazing - so kind, friendly, and always welcoming with beautiful smiles. I’d especially like to mention Divya and Varsha at the Spectra restaurant for their exceptional service and for even remembering my name - very impressive😍 It always feels like coming home whenever we return. Thank you for making every stay so special! May my Kṛṣṇa bless them all.

8

Deepak

22 Sept 2023

·

Stayed 2 nights

Nice property, very dissatisfied with the Diya restaurant after waiting 45mins for dinner to be served. Cheek of a manager saying that is a normal time to wait to be served. Walked out and found better service in cyber city.. restaurant was not even busy and had a celebrity chef working. They were to worried after complaints of dal not being cooked from a couple who we’re probably trying to get free food. Apart from that nice hotel, and lovely rooms.

10

Karissa

27 Feb 2025

·

Stayed 1 night

Rooms and service amazing, pool was great, and it was truely one of the most unbelievable breakfast we have ever had!! I would book again just for the breakfast!!

10

peter

12 Mar 2025

·

Stayed 1 night

Very modern showpiece hotel. Stunning really. The breakfast buffet was over the top.

10

Dinesh K

15 Apr 2025

·

Stayed 1 night

Staff were: EFFICIENT EXTREMELY HELPFUL KNOWLEDGEABLE Went out of their way to be of assistance STAFF HONOURED THE LOCAL TRADITIONS. Hotel was: VERY CONVENIENTLY LOCATED - Attached to Ambience Mall VERY CLEAN and WELL KEPT EXCELLENT AMBIENCE BREAKFAST: Absolutely OUTSTANDING - 5 STARS

10

sKs

27 Oct 2025

·

Stayed 1 night

i was running late for meetings and needed to leave at 8am and wanted to have some food packed so that i could have it enroute but was advised that i can only take away fruit and not cooked items like paranthas 😳. My room rate included breakfast. Surprised that the restaurant staff will only serve breakfast if you eat in!!

8

Rajeev

13 Dec 2024

·

Stayed 3 nights

Food was not impressive. Airport transportation should be a round trip for visitors (guests with foreign passports/reservations)

10

Mihail

7 Aug 2025

·

Stayed 2 nights

5 stars all around. Highly recommended. Do NOT miss the breakfast, it is an experiemce in its own right.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$254
February	US$523
March	US$297
April	US$268
May	US$215
June	US$424
July	US$205
August	US$173
September	US$301
October	US$328
November	US$356
December	US$331

Su	Mo	Tu	We	Th	Fr	Sa
				1 $185	2 $185	3 $187
4 $227	5 $644	6 $535	7 $541	8 $809	9 $227	10 $227
11 $260	12 $544	13 $544	14 $227	15 $354	16 $234	17 $227
18 $227	19 $227	20 $227	21 $234	22 $265	23 $245	24 $243
25 $321	26 $471	27 $466	28 $277	29 $465	30 $223	31 $223

The Leela Ambience Gurugram Hotel & Residences - The Luxury Urban Sanctuary

Prices for The Leela Ambience Gurugram Hotel & Residences - The Luxury Urban Sanctuary

Monthly average prices

About this property

Location

Room options

Executive Suite

One Bedroom Suite

the Leela Signature Room

Panoramic Suite

Three-Bedroom Residence

Deluxe Room Twin

Presidential Suite

Royal Club Room with Terrace

Deluxe Room King

Premier Room

Royal Club Room

Guest reviews of The Leela Ambience Gurugram Hotel & Residences - The Luxury Urban Sanctuary

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about The Leela Ambience Gurugram Hotel & Residences - The Luxury Urban Sanctuary

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $227	21 $227	22 $262	23 $260	24 $262	25 $150	26 $196
27 $218	28 $218	29 $218	30 $218