Hotel Mousai - Adults Only Puerto Vallarta
From
469 $US
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From
469 $US
/nuit
À propos de cet établissement
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs ...
Équipements
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs qui incluent notamment 4 piscines extérieures, courts de tennis extérieurs et un centre de remise en forme. Cet hôtel propose également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et une boutique de souvenirs/un kiosque à journaux. Une navette gratuite vous accompagne au bord de la plage.
Services de l'établissement
Les équipements et services proposés incluent un service de nettoyage à sec / blanchisserie, une réception ouverte 24 h/24 et un personnel polyglotte. En échange d'un supplément, l'hébergement propose une navette vers et depuis l'aéroport (24 h/24) et un parking gratuit se trouve dans l'enceinte de l'hébergement.
Repas
Pendant votre séjour, vous vous régalerez à Hiroshi - Japanese, l'un des 9 restaurants de cet hôtel et profiterez d'un service d'étage 24 h/24. Idéal pour une soirée cocooning pleine de saveurs ! Pour un moment de détente, faites halte dans l'un des 5 bars/lounges ou des 4 bars en bord de piscine de l'hébergement. Un petit déjeuner buffet gratuit est servi tous les jours de 07 h 00 à 12 h 00.
Chambres
Choisissez une des 145 chambres de l'hébergement et profitez des nombreux services et équipements à votre disposition, notamment des bains à remous privés en plein air et une télévision à écran plat. Votre lit est préparé avec une couette en duvet d'oie et des draps en coton égyptien. Les chambres sont dotées d'un balcon. Des films à la carte et un lecteur de DVD assurent votre divertissement, alors que l'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le monde.
Emplacement
Profitant d'un emplacement de choix à Puerto Vallarta (South Zone), Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only est à moins de 15 minutes à pied de Plage de Garza Blanca et Baie de Banderas. Cet hôtel tout inclus se trouve à 9,1 km de Malecón et à 7,1 km de Playa de los Muertos.
À proximité
Plage de Garza Blanca(0.4 miles)
Baie de Banderas(0.6 miles)
Plage Esmerelda(0.7 miles)
Plage Palmares(0.8 miles)
Plage de Punta Negra(1.4 miles)
Playas Gemelas(1.9 miles)
Playa Mismaloya(2.9 miles)
Plage Estaca(3.2 miles)
Plage Conchas Chinas(3.5 miles)
Zoo de Puerto Vallarta(3.5 miles)
Plage de Lindomar(3.5 miles)
Olas Altas(4.4 miles)
Playa de los Muertos(4.4 miles)
Los Muertos Pier (jetée)(4.4 miles)
Scènes de Divertissement Act ll(4.8 miles)
Aéroport principal le plus pratique pour rejoindre Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only : Aéroport international Licenciado Gustavo Diaz Ordaz (PVR)(12.9 miles)
Parking
Navette aéroport
Restaurant
Piscine
Service en chambre
Service de voiturier
Emplacement
Carretera a Barra de Navidad KM 7.5, South Zone, Mismaloya, Puerto Vallarta, Puerto Vallarta, Jalisco, Mexique
Plage de Garza Blanca (0.4 miles)
Baie de Banderas (0.6 miles)
Plage Esmerelda (0.7 miles)
Plage Palmares (0.8 miles)
Plage de Punta Negra (1.4 miles)
Playas Gemelas (1.9 miles)
Options de chambre
8
Corner Suite
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
1067 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privéeBaignoire à remous privée à l'extérieurBaignoire à remous privée
10
Suite Queen
Détails de la chambre
2 Lits Doubles
Couchages 3
1067 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privéeBaignoire à remous privée à l'extérieurBaignoire à remous privée
12
Master Suite
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
1530 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privéeBaignoire à remous privée à l'extérieurBaignoire à remous privée
16
Two Bedroom Suite Connected
Détails de la chambre
1 Très Grand Lit Double
et 2 Lits Doubles
Couchages 6
2135 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privéeBaignoire à remous privée à l'extérieurBaignoire à remous privée
11
Suite King
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
1067 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privéeBaignoire à remous privée à l'extérieurBaignoire à remous privée
11
Ultra Corner
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
1352 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privéeBaignoire à remous privée à l'extérieurBaignoire à remous privée
9
Ultra King
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
1067 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privéeBaignoire à remous privée à l'extérieurBaignoire à remous privée
7
Ultra Two Bedroom Suite Connected
Détails de la chambre
1 Très Grand Lit Double
et 2 Lits Doubles
Couchages 6
2135 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privéeBaignoire à remous privée à l'extérieurBaignoire à remous privée
7
Ultra Queen
Détails de la chambre
2 Grands Lits Doubles
Couchages 3
1066 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privéeBaignoire à remous privée à l'extérieurBaignoire à remous privée
10
the Penthouse
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
2852 ft²
BalconClimatisationWi-Fi (gratuit)CuisineBaignoire à remous privée à l'extérieurBaignoire à remous privée
15
Two Bedroom Master Suite
Détails de la chambre
1 Très Grand Lit Double
et 2 Lits Doubles
Couchages 6
2598 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privéeBaignoire à remous privée à l'extérieurBaignoire à remous privée
Avis des voyageurs sur Hotel Mousai - Adults Only Puerto Vallarta
9.3
Superbe
Basé sur 210 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
À l'Hotel Mousai Puerto Vallarta, les voyageurs apprécient les vues spectaculaires sur la jungle et l'océan, les piscines à débordement sur le toit, les suites spacieuses et modernes avec terrasses et jacuzzis, le personnel attentionné, et l'excellente offre culinaire répartie entre plusieurs restaurants et établissements partenaires.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
À l'Hotel Mousai Puerto Vallarta, les voyageurs apprécient les vues spectaculaires sur la jungle et l'océan, les piscines à débordement sur le toit, les suites spacieuses et modernes avec terrasses et jacuzzis, le personnel attentionné, et l'excellente offre culinaire répartie entre plusieurs restaurants et établissements partenaires.
Les inconvénients fréquemment mentionnés incluent les sollicitations incessantes pour des adhésions, les suppléments ou crédits de séjour peu clairs et parfois déroutants, ainsi que quelques problèmes de service ou d'entretien occasionnels (service en chambre lent, réapprovisionnement du minibar, commandes technologiques ou problèmes non résolus). Plusieurs commentaires font également état de nuisances sonores dues à des travaux ou à des événements, et certains trouvent l'établissement peu accessible à pied, avec une petite plage rocheuse. Attendez-vous à un séjour haut de gamme, réservé aux adultes, avec des vues et des équipements exceptionnels, si vous appréciez un cadre calme et êtes bien informé sur les services supplémentaires.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Les piscines à débordement sur le toit et les vues panoramiques sont des atouts majeurs, avec des bars animés sur le toit et de multiples options de restauration. Le spa reçoit également de nombreux éloges. Les clients apprécient également l'accès aux propriétés partenaires, la petite plage rocheuse, la fermeture anticipée de la piscine dans la tour nord, et une salle de sport convenable.
Avis de voyageur à ce sujet
10
Jezer
18 sept. 2025
·
A séjourné 3 nuits
Beautiful hotel to stay. The infinity pool on the roof top is amazing with a drink and snacks. There are many restaurants as options to dine every night. The spa was great. I used the paddle board once and was fun. The breakfast buffet was delicious with many options for food. What we loved the most is the room. We have a hammock, hot tub, amzing view, mini bar, room service, with smart fixtures. We would like to stay again.
Beautiful hotel to stay. The infinity pool on the roof top is amazing with a drink and snacks. There are many restaurants as options to dine every night. The spa was great. I used the paddle board once and was fun. The breakfast buffet was delicious with many options for food. What we loved the most is the room. We have a hammock, hot tub, amzing view, mini bar, room service, with smart fixtures. We would like to stay again.
10
Ricardo
21 juil. 2024
·
A séjourné 4 nuits
Beautiful property built in the middle of a jungle, such a great spot with a pretty but small beach. Built for a very relaxing vacation with plenty to do. Staff are absolutely amazing and you’ll never want for anything. Food/drink are 10/10. Not a party scene relatively quiet. Lots of bugs outside make their way into hotel if that scares you.
Beautiful property built in the middle of a jungle, such a great spot with a pretty but small beach. Built for a very relaxing vacation with plenty to do. Staff are absolutely amazing and you’ll never want for anything. Food/drink are 10/10. Not a party scene relatively quiet. Lots of bugs outside make their way into hotel if that scares you.
10
Kayhan
16 avr. 2024
·
A séjourné 3 nuits
The property gives you the beauty of the jungle behind and the ocean in front. The rooftop pool has the most mesmerizing view.
The property gives you the beauty of the jungle behind and the ocean in front. The rooftop pool has the most mesmerizing view.
10
JD
29 juin 2025
·
A séjourné 2 nuits
30 minutes from airport, amazing views of ocean at Mousai resort, have access to other hotels on Garza Blanca property, great food, great service, perfect for relaxing!
30 minutes from airport, amazing views of ocean at Mousai resort, have access to other hotels on Garza Blanca property, great food, great service, perfect for relaxing!
10
Terry Durrell
22 mars 2025
·
A séjourné 4 nuits
Stunning views and top notch service. Everyone was wonderful from the room staff, bell boys and desk attendants to the personal concierge. Would definitely recommend. Make sure you hit the rooftop bar and pool on the north tower!!
Stunning views and top notch service. Everyone was wonderful from the room staff, bell boys and desk attendants to the personal concierge. Would definitely recommend. Make sure you hit the rooftop bar and pool on the north tower!!
10
Katelyn
25 juil. 2025
·
A séjourné 5 nuits
The staff was very friendly and helpful. The pool and grounds were beautiful. I would say the gym was adequate but nothing special for equipment. The room was very big, but has a lot of space that was poorly utilized. There could have been more storage for clothes and personal belongings. In our room one of the windows/motors for the automatic blinds was popping over and over again during the day. Our door didn’t shut on its own. These were small issues overall. The bed was very comfortable and the room automation was a great feature. Resort food was an 8/10. We had an excellent time and we will go back.
The staff was very friendly and helpful. The pool and grounds were beautiful. I would say the gym was adequate but nothing special for equipment. The room was very big, but has a lot of space that was poorly utilized. There could have been more storage for clothes and personal belongings. In our room one of the windows/motors for the automatic blinds was popping over and over again during the day. Our door didn’t shut on its own. These were small issues overall. The bed was very comfortable and the room automation was a great feature. Resort food was an 8/10. We had an excellent time and we will go back.
10
Brandon
22 déc. 2024
·
A séjourné 9 nuits
Absolutely stunning. Rooftop pool is jaw-dropping. Can’t wait to return to this incredible property.
Absolutely stunning. Rooftop pool is jaw-dropping. Can’t wait to return to this incredible property.
10
Grace KuiDuk
26 oct. 2025
·
A séjourné 3 nuits
Everything fantastic!!!!! Especially, rooftop infinity pool is amazing!
Everything fantastic!!!!! Especially, rooftop infinity pool is amazing!
10
Elizabeth
16 oct. 2025
·
A séjourné 3 nuits
Amazing property all around a great experience the spa is a must.
Amazing property all around a great experience the spa is a must.
10
Jovi
12 oct. 2025
·
A séjourné 3 nuits
The property is a 5 diamond resort and they definitely live up to those expectations! Clean rooms and well-stocked mini bar. The staff were attentive, friendly, and very knowledgeable. The outdoor balcony on our ultra suite (6th floor, north tower) was TO DIE FOR!!! And both rooftop pools (north and south tower) had the best food. All restaurants on property were 10/10!!! NOI, DAO, and Hiroshi did not disappoint or miss a beat.
The property is a 5 diamond resort and they definitely live up to those expectations! Clean rooms and well-stocked mini bar. The staff were attentive, friendly, and very knowledgeable. The outdoor balcony on our ultra suite (6th floor, north tower) was TO DIE FOR!!! And both rooftop pools (north and south tower) had the best food. All restaurants on property were 10/10!!! NOI, DAO, and Hiroshi did not disappoint or miss a beat.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
La plupart des clients décrivent l'établissement et les chambres comme impeccables et bien entretenus, avec un service de ménage régulier. Quelques personnes signalent des problèmes tels qu'une chambre sale, des fuites, de la moisissure dans le réfrigérateur ou des petits problèmes d'entretien.
Avis de voyageur à ce sujet
10
Amber
20 mai 2025
·
A séjourné 2 nuits
The service, food, and staff were a 10/10 across the board. The only issue we experienced during our visit was the broken fridge we had in our room. It was also forming some kind of mold on the drinks that were on the top shelf, I’m assuming from condensation. Didn’t bother us at all but it would probably bother someone in the future. We will absolutely be back as soon as possible and we can’t thank everyone in the establishment enough for an amazing trip/birthday. Thanks again!
The service, food, and staff were a 10/10 across the board. The only issue we experienced during our visit was the broken fridge we had in our room. It was also forming some kind of mold on the drinks that were on the top shelf, I’m assuming from condensation. Didn’t bother us at all but it would probably bother someone in the future. We will absolutely be back as soon as possible and we can’t thank everyone in the establishment enough for an amazing trip/birthday. Thanks again!
10
Roxana
5 avr. 2024
·
A séjourné 3 nuits
Trato excelente de parte de todo el personal, tuve inconvenientes con el Jacuzzi y el sonido en la habitación y lo arreglaron inmediatamente. Toda la comida es riquísima, limpian a habitación todos los días y la dejan pulcra. Vale totalmente la pena
Trato excelente de parte de todo el personal, tuve inconvenientes con el Jacuzzi y el sonido en la habitación y lo arreglaron inmediatamente. Toda la comida es riquísima, limpian a habitación todos los días y la dejan pulcra. Vale totalmente la pena
10
Raymond
16 nov. 2025
·
A séjourné 2 nuits
I loved our stay at this hotel. So spotless, so impressive from the moment we arrived. Staff was very personable and professional. We felt VIP our entire stay
I loved our stay at this hotel. So spotless, so impressive from the moment we arrived. Staff was very personable and professional. We felt VIP our entire stay
6
Stephanie
24 févr. 2025
·
A séjourné 2 nuits
This property has really gone downhill since I visited 2 years ago. Our room leaked and no one said anything to us after a long day away. Returning to find a pool of water in the middle of the room and the bed moved! It took another hour to get service and then very minimal acknowledgment and compensation for our problems. I paid too much for crappy customer service at a place falling apart!
This property has really gone downhill since I visited 2 years ago. Our room leaked and no one said anything to us after a long day away. Returning to find a pool of water in the middle of the room and the bed moved! It took another hour to get service and then very minimal acknowledgment and compensation for our problems. I paid too much for crappy customer service at a place falling apart!
2
Reza
3 févr. 2025
·
A séjourné 3 nuits
Several issues, the first night, dirty room with urine one the bed and stained sheets, mold in the shower and many other issues. I didn't even sleep due to bugs in the room and there was no room available, staff disregard their guest and brush away their issues and keep giving you run around. I was so disappointed that no one cared. Only Octavio on the roof top new what is customer service and Alejandro the manager but we were only able to see him the last day.
Several issues, the first night, dirty room with urine one the bed and stained sheets, mold in the shower and many other issues. I didn't even sleep due to bugs in the room and there was no room available, staff disregard their guest and brush away their issues and keep giving you run around. I was so disappointed that no one cared. Only Octavio on the roof top new what is customer service and Alejandro the manager but we were only able to see him the last day.
10
Carlos
19 juin 2023
·
A séjourné 4 nuits
Excelente estancia y servicio, alimentos y bebidas de alta calidad y las instalaciones son excelentes también. Solo una pequeña área de oportunidad en detalles mínimos de mantenimiento que no se corrigen de raíz y solamente se reparan pero no no permanece la compostura y vuelve la falla (tornillos del ventanal que se rompieron y solo colocaron uno nuevo pero ya no servía la rosca del mismo y se volvía a salir). Un detalle mínimo pero que no pasa desapercibido.
Excelente estancia y servicio, alimentos y bebidas de alta calidad y las instalaciones son excelentes también. Solo una pequeña área de oportunidad en detalles mínimos de mantenimiento que no se corrigen de raíz y solamente se reparan pero no no permanece la compostura y vuelve la falla (tornillos del ventanal que se rompieron y solo colocaron uno nuevo pero ya no servía la rosca del mismo y se volvía a salir). Un detalle mínimo pero que no pasa desapercibido.
10
Lorah
13 avr. 2025
·
A séjourné 3 nuits
Everyone was so helpful. Our room was cleaned in the morning and in the evening. We would come back, and stay here again! Thank you!
Everyone was so helpful. Our room was cleaned in the morning and in the evening. We would come back, and stay here again! Thank you!
10
Jovi
12 oct. 2025
·
A séjourné 3 nuits
The property is a 5 diamond resort and they definitely live up to those expectations! Clean rooms and well-stocked mini bar. The staff were attentive, friendly, and very knowledgeable. The outdoor balcony on our ultra suite (6th floor, north tower) was TO DIE FOR!!! And both rooftop pools (north and south tower) had the best food. All restaurants on property were 10/10!!! NOI, DAO, and Hiroshi did not disappoint or miss a beat.
The property is a 5 diamond resort and they definitely live up to those expectations! Clean rooms and well-stocked mini bar. The staff were attentive, friendly, and very knowledgeable. The outdoor balcony on our ultra suite (6th floor, north tower) was TO DIE FOR!!! And both rooftop pools (north and south tower) had the best food. All restaurants on property were 10/10!!! NOI, DAO, and Hiroshi did not disappoint or miss a beat.
4
erika
16 mai 2025
·
A séjourné 5 nuits
The hotel itself was beautiful, but unfortunately, our stay was affected by an issue with our room. From around 6 a.m. to 9 a.m., we kept hearing a loud and constant noise coming from the window and curtain area. We weren’t sure what was causing it, and despite bringing it up to the staff multiple times, nothing was done to fix it. Each time we reported it, we were told it would be addressed, but the noise continued every morning throughout our stay. No one offered to change our room, and there was no effort to offer any kind of accommodation or gesture to make up for the inconvenience. What made the situation worse was how it was handled — when I spoke with the manager, he was dismissive and even rude. He told us it wasn’t their problem and blamed the sun and the window, but clearly, this is a design or maintenance issue, as this kind of noise doesn’t happen in other hotels or even in other parts of the same building. Sadly, the mornings were a very unpleasant experience because of this, and it really took away from what could have been a great stay.
The hotel itself was beautiful, but unfortunately, our stay was affected by an issue with our room. From around 6 a.m. to 9 a.m., we kept hearing a loud and constant noise coming from the window and curtain area. We weren’t sure what was causing it, and despite bringing it up to the staff multiple times, nothing was done to fix it. Each time we reported it, we were told it would be addressed, but the noise continued every morning throughout our stay. No one offered to change our room, and there was no effort to offer any kind of accommodation or gesture to make up for the inconvenience. What made the situation worse was how it was handled — when I spoke with the manager, he was dismissive and even rude. He told us it wasn’t their problem and blamed the sun and the window, but clearly, this is a design or maintenance issue, as this kind of noise doesn’t happen in other hotels or even in other parts of the same building. Sadly, the mornings were a very unpleasant experience because of this, and it really took away from what could have been a great stay.
10
Dustin Paul
11 juil. 2024
·
A séjourné 4 nuits
The food and drinks were good and the service was excellent. The property was well kept and very clean.
The food and drinks were good and the service was excellent. The property was well kept and very clean.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les suites sont spacieuses et modernes, avec des vues imprenables, de grandes terrasses, des hamacs et des jacuzzis extérieurs. Beaucoup apprécient les lits confortables et les commandes intelligentes. Certains signalent des problèmes techniques et de bruit (climatisation ou stores, travaux ou nuisances sonores provenant du restaurant), ainsi que des problèmes occasionnels d'eau chaude ou de minibar, et des attributions incohérentes entre la tour et la vue.
Avis de voyageur à ce sujet
2
James
15 févr. 2024
·
A séjourné 3 nuits
Mini fridge was not working from the time of check in until the last night. Issues was repeatedly brought up to staff from the time of check in. Maintenance was sent 2x and problem not resolved the night before check out. Hot tub on the private deck ( the primary reason for booking here) inexplicably selfed drained on night one , had mamaitence up and he filled it but couldn't use it due to cold water. The next night same issue , so we couldn't use the tub two out of a three day stay. I did talk to manager the day before we left and he did offer a credit if we came back or a small stay. I said that I wanted to talk to his manger who was said to be off property. The manager on property said he would have that person reach out at 10 the next morning. Never heard any thing! At check out talked to the manger on duty who said she couldn't due anything due to booking thru expedia and would have GM manger reach out. I'm still waiting on that! Butler was nice and helpful until we had issues and needed to speak with management. Then she disappeared until we happened to run into into her. Important to note* the staff was very good except for management and the 'butler service'. This is a place I would not recommend to anyone.
Mini fridge was not working from the time of check in until the last night. Issues was repeatedly brought up to staff from the time of check in. Maintenance was sent 2x and problem not resolved the night before check out. Hot tub on the private deck ( the primary reason for booking here) inexplicably selfed drained on night one , had mamaitence up and he filled it but couldn't use it due to cold water. The next night same issue , so we couldn't use the tub two out of a three day stay. I did talk to manager the day before we left and he did offer a credit if we came back or a small stay. I said that I wanted to talk to his manger who was said to be off property. The manager on property said he would have that person reach out at 10 the next morning. Never heard any thing! At check out talked to the manger on duty who said she couldn't due anything due to booking thru expedia and would have GM manger reach out. I'm still waiting on that! Butler was nice and helpful until we had issues and needed to speak with management. Then she disappeared until we happened to run into into her. Important to note* the staff was very good except for management and the 'butler service'. This is a place I would not recommend to anyone.
10
Jezer
18 sept. 2025
·
A séjourné 3 nuits
Beautiful hotel to stay. The infinity pool on the roof top is amazing with a drink and snacks. There are many restaurants as options to dine every night. The spa was great. I used the paddle board once and was fun. The breakfast buffet was delicious with many options for food. What we loved the most is the room. We have a hammock, hot tub, amzing view, mini bar, room service, with smart fixtures. We would like to stay again.
Beautiful hotel to stay. The infinity pool on the roof top is amazing with a drink and snacks. There are many restaurants as options to dine every night. The spa was great. I used the paddle board once and was fun. The breakfast buffet was delicious with many options for food. What we loved the most is the room. We have a hammock, hot tub, amzing view, mini bar, room service, with smart fixtures. We would like to stay again.
6
Thomas
14 mai 2024
·
A séjourné 4 nuits
I reserved a North tower corner suite (ocean view) and was pushed to a South tower suite with a view of construction on the mountain side.
I reserved a North tower corner suite (ocean view) and was pushed to a South tower suite with a view of construction on the mountain side.
8
Rene'
10 juil. 2024
·
A séjourné 6 nuits
Property was beautiful! The all inclusive package was money well spent. The staff was amazing! The room was spacious with beautiful! ocean views! The only downside was room 6013. We heard constant banging, dragging, dropping etc. until 2-3am every night. It was so loud we thought they may be doing construction. The next morning we found out the room was directly under a restaurant. We made several complaints to the concierge with no resolution. Which was very disappointing & frustrating. If we didn’t have room 6013. The stay would’ve been a 10 out of 10
Property was beautiful! The all inclusive package was money well spent. The staff was amazing! The room was spacious with beautiful! ocean views! The only downside was room 6013. We heard constant banging, dragging, dropping etc. until 2-3am every night. It was so loud we thought they may be doing construction. The next morning we found out the room was directly under a restaurant. We made several complaints to the concierge with no resolution. Which was very disappointing & frustrating. If we didn’t have room 6013. The stay would’ve been a 10 out of 10
8
Anthony
22 oct. 2025
·
A séjourné 7 nuits
It is basically a fabulous place with wonderful service . . . but . . . everywhere you go the music is far too loud - in all the restaurants, at the rooftop pools. And the high-tech room was frustrating - the AC had a life of its own and keep resetting the temperature; figuring out the lights, the curtains was hard
It is basically a fabulous place with wonderful service . . . but . . . everywhere you go the music is far too loud - in all the restaurants, at the rooftop pools. And the high-tech room was frustrating - the AC had a life of its own and keep resetting the temperature; figuring out the lights, the curtains was hard
8
Rubina
2 août 2025
·
A séjourné 3 nuits
Beautiful ocean views from our balcony.
Beautiful ocean views from our balcony.
10
Katelyn
25 juil. 2025
·
A séjourné 5 nuits
The staff was very friendly and helpful. The pool and grounds were beautiful. I would say the gym was adequate but nothing special for equipment. The room was very big, but has a lot of space that was poorly utilized. There could have been more storage for clothes and personal belongings. In our room one of the windows/motors for the automatic blinds was popping over and over again during the day. Our door didn’t shut on its own. These were small issues overall. The bed was very comfortable and the room automation was a great feature. Resort food was an 8/10. We had an excellent time and we will go back.
The staff was very friendly and helpful. The pool and grounds were beautiful. I would say the gym was adequate but nothing special for equipment. The room was very big, but has a lot of space that was poorly utilized. There could have been more storage for clothes and personal belongings. In our room one of the windows/motors for the automatic blinds was popping over and over again during the day. Our door didn’t shut on its own. These were small issues overall. The bed was very comfortable and the room automation was a great feature. Resort food was an 8/10. We had an excellent time and we will go back.
10
Jovi
12 oct. 2025
·
A séjourné 3 nuits
The property is a 5 diamond resort and they definitely live up to those expectations! Clean rooms and well-stocked mini bar. The staff were attentive, friendly, and very knowledgeable. The outdoor balcony on our ultra suite (6th floor, north tower) was TO DIE FOR!!! And both rooftop pools (north and south tower) had the best food. All restaurants on property were 10/10!!! NOI, DAO, and Hiroshi did not disappoint or miss a beat.
The property is a 5 diamond resort and they definitely live up to those expectations! Clean rooms and well-stocked mini bar. The staff were attentive, friendly, and very knowledgeable. The outdoor balcony on our ultra suite (6th floor, north tower) was TO DIE FOR!!! And both rooftop pools (north and south tower) had the best food. All restaurants on property were 10/10!!! NOI, DAO, and Hiroshi did not disappoint or miss a beat.
10
Charles David
27 sept. 2025
·
A séjourné 4 nuits
Beautiful ocean view. Hotel was very nice and comfortable. The room was excellent.
Beautiful ocean view. Hotel was very nice and comfortable. The room was excellent.
10
Christopher Austin
27 sept. 2025
·
A séjourné 2 nuits
Great views great pool great room
Great views great pool great room
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le service est largement salué pour son amabilité, son attention et sa personnalisation (y compris les majordomes et les équipes au bord de la piscine). Les plaintes récurrentes concernent les propositions commerciales insistantes pour des adhésions, la confusion concernant les crédits, les réponses lentes ou les réservations, et la gestion inégale des problèmes.
Avis de voyageur à ce sujet
10
Anthony
4 août 2025
·
A séjourné 4 nuits
We had a wonderful stay at Hotel Mousai From the moment we arrived, the front desk staff, bell service, and restaurant team provided excellent, attentive service that made us feel welcomed and well cared for. The property itself is beautiful and offers a relaxing, enjoyable atmosphere. On another note, we were disappointed by the persistent push to attend the 75-minute presentation. We kindly told Alejandro multiple times that we weren’t interested, yet he continued to text us, even saying this was how he fed his children. The next morning, we ran into him again and were met with the same pressure despite our clear “no.” We also noticed a slight decline in service once it was known that it was our last day. Overall, the hotel is stunning, and we would definitely recommend it and hope to return in the future. We just hope future visits are free from the overly aggressive sales approach.
We had a wonderful stay at Hotel Mousai From the moment we arrived, the front desk staff, bell service, and restaurant team provided excellent, attentive service that made us feel welcomed and well cared for. The property itself is beautiful and offers a relaxing, enjoyable atmosphere. On another note, we were disappointed by the persistent push to attend the 75-minute presentation. We kindly told Alejandro multiple times that we weren’t interested, yet he continued to text us, even saying this was how he fed his children. The next morning, we ran into him again and were met with the same pressure despite our clear “no.” We also noticed a slight decline in service once it was known that it was our last day. Overall, the hotel is stunning, and we would definitely recommend it and hope to return in the future. We just hope future visits are free from the overly aggressive sales approach.
10
Zenovia
28 août 2025
·
A séjourné 4 nuits
I have traveled around the world and stayed at so many resorts and all inclusive hotels…but Hotel Mousai is definitely the all inclusive resort I’ve ever experienced. I can’t say enough about how much I love this property. The staff is excellent and will go above and beyond to make sure you’re satisfied. The resort itself is beyond exquisite!! We stayed in an Ultra Corner Suite South (King) - that over looked the ocean and the mountains. Breathtaking!!! And for all the comments you see that say the decor looks like Vegas is absolutely not true. I have been to Vegas several times and this is not even a comparison. The layouts of the rooms are so well thought ahead. They are super large with wonderful open layouts. In regards to the food… I’m a foodie and it’s hard to get me to like anyone’s menus or food. But I give them a 10/10. Every meal including their room service is amazing. My husband and I are planing to come back in the fall when they have the new additional towers up. If you’re thinking about staying at this resort…don’t think any longer. THIS WILL BE YOUR FAVORITE RESORT! If you don’t mind kids, consider Garza Blanca…which is the sister property and they are all connected. Hotel Mousai is an all adult property with north and south towers. South is the newer property.
I have traveled around the world and stayed at so many resorts and all inclusive hotels…but Hotel Mousai is definitely the all inclusive resort I’ve ever experienced. I can’t say enough about how much I love this property. The staff is excellent and will go above and beyond to make sure you’re satisfied. The resort itself is beyond exquisite!! We stayed in an Ultra Corner Suite South (King) - that over looked the ocean and the mountains. Breathtaking!!! And for all the comments you see that say the decor looks like Vegas is absolutely not true. I have been to Vegas several times and this is not even a comparison. The layouts of the rooms are so well thought ahead. They are super large with wonderful open layouts. In regards to the food… I’m a foodie and it’s hard to get me to like anyone’s menus or food. But I give them a 10/10. Every meal including their room service is amazing. My husband and I are planing to come back in the fall when they have the new additional towers up. If you’re thinking about staying at this resort…don’t think any longer. THIS WILL BE YOUR FAVORITE RESORT! If you don’t mind kids, consider Garza Blanca…which is the sister property and they are all connected. Hotel Mousai is an all adult property with north and south towers. South is the newer property.
10
Maryin
3 oct. 2025
·
A séjourné 4 nuits
My husband and I were celebrating our anniversary and our stay was excellent. The property itself is beautiful, full of lush trees and lots of greenery. The staff very friendly and helpful, they made our stay enjoyable. You literally get treated like royalty. I recommend paying extra for the all inclusive option since it comes with lots of perks including all food, beverages (both alcoholic and non alcoholic), access to all sister hotels nearby and activities. The only part I didn’t care much for was that the concierge staff kept pushing us to attend a meeting where they were pretty much trying to sale a yearly package/similar idea to a time share even after clearly stating we weren’t interested. I do understand that is their job to sale, but they were pretty persistent. Other than that our stay was very enjoyable and we are planning our next visit already!!! The amenities in this place are above amazing, they’re a 5 diamond hotel which is the highest rating they can get.
My husband and I were celebrating our anniversary and our stay was excellent. The property itself is beautiful, full of lush trees and lots of greenery. The staff very friendly and helpful, they made our stay enjoyable. You literally get treated like royalty. I recommend paying extra for the all inclusive option since it comes with lots of perks including all food, beverages (both alcoholic and non alcoholic), access to all sister hotels nearby and activities. The only part I didn’t care much for was that the concierge staff kept pushing us to attend a meeting where they were pretty much trying to sale a yearly package/similar idea to a time share even after clearly stating we weren’t interested. I do understand that is their job to sale, but they were pretty persistent. Other than that our stay was very enjoyable and we are planning our next visit already!!! The amenities in this place are above amazing, they’re a 5 diamond hotel which is the highest rating they can get.
8
Cassie
18 mars 2025
·
A séjourné 3 nuits
Second time staying here and everything was great except one setback. After room was cleaned mini bar was not restocked. Found housekeeper and asked to have water re filled in mini bar seeing room was cleaned but mini bar wasn’t restocked, she said no problem give her a minute and she’ll be right back, this was 4 pm. 5 o clock she never returned, called front desk to explain they said so sorry somewhere will be there shortly, never showed up. Called back at 1800 and once again they said someone would be right there, 1930 nobody had showed up yet. Went down to front desk at 2000 to explain we been trying to get mini fridge restocked sense 1600 and all we cared about was water seeing we had none and can’t drink outta tap. They gave us two warm waters and said someone would be up shortly. Explained we were tired and wanted to just go to bed seeing we been out all day and just wanted a few more waters and didn’t want to be bothered as we were tired. They insisted and had someone in our room within 10 min to restock our fridge. After housekeeping was done we noticed they did not give us any water which was our number one request, housekeeper apologized and had to go get water and come back. Very disappointing that getting water turned into over four hours, did not feel like a luxury resort. With that said even with this setback all staff we encountered were extremely polite and professional around property, they truly make you feel special, but 4 hours for water a let down
Second time staying here and everything was great except one setback. After room was cleaned mini bar was not restocked. Found housekeeper and asked to have water re filled in mini bar seeing room was cleaned but mini bar wasn’t restocked, she said no problem give her a minute and she’ll be right back, this was 4 pm. 5 o clock she never returned, called front desk to explain they said so sorry somewhere will be there shortly, never showed up. Called back at 1800 and once again they said someone would be right there, 1930 nobody had showed up yet. Went down to front desk at 2000 to explain we been trying to get mini fridge restocked sense 1600 and all we cared about was water seeing we had none and can’t drink outta tap. They gave us two warm waters and said someone would be up shortly. Explained we were tired and wanted to just go to bed seeing we been out all day and just wanted a few more waters and didn’t want to be bothered as we were tired. They insisted and had someone in our room within 10 min to restock our fridge. After housekeeping was done we noticed they did not give us any water which was our number one request, housekeeper apologized and had to go get water and come back. Very disappointing that getting water turned into over four hours, did not feel like a luxury resort. With that said even with this setback all staff we encountered were extremely polite and professional around property, they truly make you feel special, but 4 hours for water a let down
4
Salomon
20 déc. 2024
·
A séjourné 1 nuit
Mal servicio desde el checkin hasta la salida. El restaurante exageradamente lento. Todo es lento. Socio expedís gold. Nada de lo que ofrecen lo dan. Se solicitó la botella de vino de cortesía así como check in anticipado o check out tarde y nada sucedió. Lento el proceso. Y muy mal capacitado el personal. Se solicitó hablar con el gerente y este nunca dio la cara. El check in fue a las 9 pm y las habitaciones no estaban listas ni de acuerdo a lo reservado.
Mal servicio desde el checkin hasta la salida. El restaurante exageradamente lento. Todo es lento. Socio expedís gold. Nada de lo que ofrecen lo dan. Se solicitó la botella de vino de cortesía así como check in anticipado o check out tarde y nada sucedió. Lento el proceso. Y muy mal capacitado el personal. Se solicitó hablar con el gerente y este nunca dio la cara. El check in fue a las 9 pm y las habitaciones no estaban listas ni de acuerdo a lo reservado.
10
Terry Durrell
22 mars 2025
·
A séjourné 4 nuits
Stunning views and top notch service. Everyone was wonderful from the room staff, bell boys and desk attendants to the personal concierge. Would definitely recommend. Make sure you hit the rooftop bar and pool on the north tower!!
Stunning views and top notch service. Everyone was wonderful from the room staff, bell boys and desk attendants to the personal concierge. Would definitely recommend. Make sure you hit the rooftop bar and pool on the north tower!!
4
Alexander
3 avr. 2024
·
A séjourné 5 nuits
Now I had my third visit to this hotel and with my next visit the hotel is getting worse and worse in service! The service is always very long: Check-in: we arrived at the hotel and no one greeted us, we wait 30 minutes, we do not have the opportunity to have a drink. Check-out: there is only one employee and we wait again for 20 minutes! We go to breakfast every day and again wait 20 minutes to place an order and again wait 30-50 minutes for our cooked breakfast to be delivered to the table! We make a dinner reservation, come to the restaurant and again wait 15-45 minutes! We arrive at the roof top-pool and again there is a problem: there are no free sun loungers, again we wait for at least an hour sitting on chairs. But a bad surprise from the hotel was waiting for us ahead!!! on the day of our check-out, after 12 noon we are not able to get a drink, even plain water, get a snack and eat! I have never experienced this in any hotel in Mexico! We will never return to this hotel again and we do not advise our friends and other people to come to this hotel. The hotel staff does not react in any way to complaints from customers! I told the employee that I would not leave a bed review for the hotel, but he told me anyway!
Now I had my third visit to this hotel and with my next visit the hotel is getting worse and worse in service! The service is always very long: Check-in: we arrived at the hotel and no one greeted us, we wait 30 minutes, we do not have the opportunity to have a drink. Check-out: there is only one employee and we wait again for 20 minutes! We go to breakfast every day and again wait 20 minutes to place an order and again wait 30-50 minutes for our cooked breakfast to be delivered to the table! We make a dinner reservation, come to the restaurant and again wait 15-45 minutes! We arrive at the roof top-pool and again there is a problem: there are no free sun loungers, again we wait for at least an hour sitting on chairs. But a bad surprise from the hotel was waiting for us ahead!!! on the day of our check-out, after 12 noon we are not able to get a drink, even plain water, get a snack and eat! I have never experienced this in any hotel in Mexico! We will never return to this hotel again and we do not advise our friends and other people to come to this hotel. The hotel staff does not react in any way to complaints from customers! I told the employee that I would not leave a bed review for the hotel, but he told me anyway!
10
Andrew
24 août 2025
·
A séjourné 2 nuits
Mousai is everything it advertises online + so much more. Staff was incredibly hospitable and warm. Greta was our butler and Benna osvaldo ricardo were all amazing at helping to make our short stay unforgettable. Outstanding job Mousai- you’ve made an imprint of the beautiful puerto vallarta in our hearts for life. Can’t wait to return in November!!
Mousai is everything it advertises online + so much more. Staff was incredibly hospitable and warm. Greta was our butler and Benna osvaldo ricardo were all amazing at helping to make our short stay unforgettable. Outstanding job Mousai- you’ve made an imprint of the beautiful puerto vallarta in our hearts for life. Can’t wait to return in November!!
10
Jenae
23 mai 2025
·
A séjourné 3 nuits
Everything was top tier, food, services, staff ,and views. They really take care of you
Everything was top tier, food, services, staff ,and views. They really take care of you
2
Genaro
21 avr. 2025
·
A séjourné 5 nuits
Very bad customer service the ac broke in the middle of the night and there was no one in the front desk and no one will answer the phone ...... very bad for an ultra corner suite 800 dls a night ..... this was my second time there b im never going back
Very bad customer service the ac broke in the middle of the night and there was no one in the front desk and no one will answer the phone ...... very bad for an ultra corner suite 800 dls a night ..... this was my second time there b im never going back
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
L'environnement paisible en bord de colline, entre la jungle et l'océan, offre des vues panoramiques et une ambiance calme. Plusieurs clients notent que l'établissement n'est pas accessible à pied et qu'il faut prendre un véhicule pour se rendre en ville, et que la plage est petite et parfois rocheuse.
Avis de voyageur à ce sujet
10
Quynh
27 sept. 2025
·
A séjourné 5 nuits
This is a beautiful property perched high above the jungle overlooking the water. The staff and facilities were impeccable and the food was delicious. I would stay here in the future.
This is a beautiful property perched high above the jungle overlooking the water. The staff and facilities were impeccable and the food was delicious. I would stay here in the future.
10
Ricardo
21 juil. 2024
·
A séjourné 4 nuits
Beautiful property built in the middle of a jungle, such a great spot with a pretty but small beach. Built for a very relaxing vacation with plenty to do. Staff are absolutely amazing and you’ll never want for anything. Food/drink are 10/10. Not a party scene relatively quiet. Lots of bugs outside make their way into hotel if that scares you.
Beautiful property built in the middle of a jungle, such a great spot with a pretty but small beach. Built for a very relaxing vacation with plenty to do. Staff are absolutely amazing and you’ll never want for anything. Food/drink are 10/10. Not a party scene relatively quiet. Lots of bugs outside make their way into hotel if that scares you.
10
Alejandro
3 janv. 2025
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A séjourné 5 nuits
Es muy lindo. Recomiendo que aclaren que si bien tiene playa no es recomendable nadar en el mar. No hay arena amigable, es una superficie de pura piedra. Mi esposo se lesionó el pie y el botiquín de primeros auxilios no tenía lo indispensable. Dicho esto, Mousai es una belleza. El entorno natural es mágico, las habitaciones son de primer orden y la amabilidad del personal es insuperable. La piscina y restaurantes del rooftop son 10/10. Atención, vistas, instalaciones, bebidas y comidas excelentes Fueron unas vacaciones que no olvidaremos.
Es muy lindo. Recomiendo que aclaren que si bien tiene playa no es recomendable nadar en el mar. No hay arena amigable, es una superficie de pura piedra. Mi esposo se lesionó el pie y el botiquín de primeros auxilios no tenía lo indispensable. Dicho esto, Mousai es una belleza. El entorno natural es mágico, las habitaciones son de primer orden y la amabilidad del personal es insuperable. La piscina y restaurantes del rooftop son 10/10. Atención, vistas, instalaciones, bebidas y comidas excelentes Fueron unas vacaciones que no olvidaremos.
8
Jason
26 déc. 2024
·
A séjourné 7 nuits
The resort and staff were amazing. The only issue we had was paying for the North tower, but they were out of rooms so we were put in the South tower. I can’t say enough about how friendly the staff was. The rooftop pool was very relaxing. The restaurants and room service were also really good. It takes a little bit to get used to always having to “tab” out when eating and drinking, even with the all inclusive package. It was a very quiet resort compared to others we visited in PV.
The resort and staff were amazing. The only issue we had was paying for the North tower, but they were out of rooms so we were put in the South tower. I can’t say enough about how friendly the staff was. The rooftop pool was very relaxing. The restaurants and room service were also really good. It takes a little bit to get used to always having to “tab” out when eating and drinking, even with the all inclusive package. It was a very quiet resort compared to others we visited in PV.
10
JD
29 juin 2025
·
A séjourné 2 nuits
30 minutes from airport, amazing views of ocean at Mousai resort, have access to other hotels on Garza Blanca property, great food, great service, perfect for relaxing!
30 minutes from airport, amazing views of ocean at Mousai resort, have access to other hotels on Garza Blanca property, great food, great service, perfect for relaxing!
10
Magaly
18 oct. 2024
·
A séjourné 3 nuits
Loved staying here, totally worth it. I did not do the all inclusive, but I did eat at the rooftop pool twice. Food and drinks were great… don’t be afraid to travel outside of the resort it is very calm and safe. Open table has amazing restaurant options.
Loved staying here, totally worth it. I did not do the all inclusive, but I did eat at the rooftop pool twice. Food and drinks were great… don’t be afraid to travel outside of the resort it is very calm and safe. Open table has amazing restaurant options.
10
Amy
18 août 2025
·
A séjourné 3 nuits
Not walkable. Not close enough to the beach
Not walkable. Not close enough to the beach
10
Maria
1 avr. 2025
·
A séjourné 4 nuits
We just returned from our second trip to Hotel Mousai. The food and service are excellent. The check in was quick and easy and the property is clean and well kept. There is construction at the beach that can be heard from your room. Other than that, the stay was perfect.
We just returned from our second trip to Hotel Mousai. The food and service are excellent. The check in was quick and easy and the property is clean and well kept. There is construction at the beach that can be heard from your room. Other than that, the stay was perfect.
10
Sandra Gayle
13 sept. 2024
·
A séjourné 8 nuits
There was always someone right there when you needed anything. The property is beautiful beyond words and very well kept up not a leaf out of place. The staff is just remarkable they watch you and if they see that they feel you they need you. They are right there. The food was good at the hotel. There were several options which was very nice. If I were to say, anything, was detracted from the beauty and the service we got would be how long the ride was between the hotel and town
There was always someone right there when you needed anything. The property is beautiful beyond words and very well kept up not a leaf out of place. The staff is just remarkable they watch you and if they see that they feel you they need you. They are right there. The food was good at the hotel. There were several options which was very nice. If I were to say, anything, was detracted from the beauty and the service we got would be how long the ride was between the hotel and town
8
Hazar
3 avr. 2024
·
A séjourné 3 nuits
Great, clean and amazingly beautiful property, suites are beautiful, luxury and super clean, customer service is average and not a 5 stars hotel, make sure you reserve for dinning at the restaurants before you arrive, otherwise it won’t be available, staff are average not exceptional it would be a perfect 10 if they had a better management in some of the areas. The property is about 20 minutes drive from the city center. Not walkable
Great, clean and amazingly beautiful property, suites are beautiful, luxury and super clean, customer service is average and not a 5 stars hotel, make sure you reserve for dinning at the restaurants before you arrive, otherwise it won’t be available, staff are average not exceptional it would be a perfect 10 if they had a better management in some of the areas. The property is about 20 minutes drive from the city center. Not walkable
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
La qualité de la nourriture est généralement excellente, avec les restaurants DAO, NOI, Hiroshi et le menu du toit fréquemment salués. Les frustrations courantes incluent les suppléments malgré la formule tout compris, les difficultés à réserver des restaurants, les choix végétaliens limités et des expériences mitigées dans certains steakhouses.
Avis de voyageur à ce sujet
10
Katharina
4 juil. 2025
·
A séjourné 7 nuits
We enjoyed the food, the roof top pool/bar. We also enjoyed our breakfast at Blanco Blue with Alexis and Ronaldo serving us. They did a wonderful job.
We enjoyed the food, the roof top pool/bar. We also enjoyed our breakfast at Blanco Blue with Alexis and Ronaldo serving us. They did a wonderful job.
10
Brian Edward
15 avr. 2025
·
A séjourné 4 nuits
We had an amazing time at this resort. The food and staff were excellent. However be aware of using resort credits. My brother and sister in law got charged $2500 dollars at the end of their stay for using resort credits. They were told they could use these towards dinners, drinks and other services the resort offers however this was not true. It appears to be some sort of bait and switch. There are other reviews that talk about this on trip advisor so check it out. Too bad for everyone had a great time tell check out.
We had an amazing time at this resort. The food and staff were excellent. However be aware of using resort credits. My brother and sister in law got charged $2500 dollars at the end of their stay for using resort credits. They were told they could use these towards dinners, drinks and other services the resort offers however this was not true. It appears to be some sort of bait and switch. There are other reviews that talk about this on trip advisor so check it out. Too bad for everyone had a great time tell check out.
10
Jezer
18 sept. 2025
·
A séjourné 3 nuits
Beautiful hotel to stay. The infinity pool on the roof top is amazing with a drink and snacks. There are many restaurants as options to dine every night. The spa was great. I used the paddle board once and was fun. The breakfast buffet was delicious with many options for food. What we loved the most is the room. We have a hammock, hot tub, amzing view, mini bar, room service, with smart fixtures. We would like to stay again.
Beautiful hotel to stay. The infinity pool on the roof top is amazing with a drink and snacks. There are many restaurants as options to dine every night. The spa was great. I used the paddle board once and was fun. The breakfast buffet was delicious with many options for food. What we loved the most is the room. We have a hammock, hot tub, amzing view, mini bar, room service, with smart fixtures. We would like to stay again.
8
Wendy
2 déc. 2024
·
A séjourné 5 nuits
This reservation was made through Expedia for my boyfriend’s birthday week. Our stay would be 6 days five nights. He enjoys lounging by the pool, jacuzzi, and beach as well as the convenience of having all inclusive. After reviewing many resorts i thought the best option for us would be Hotel Mousai, as the restaurants from its sister resort, Garza Blanca was said to be included in this the all inclusive. I am not one to bash a business but they need to be more transparent about their pricing. I ended up paying one price, which was all ready in the high end, only to be told it would be another grand for the all inclusive option. By the time I was told, it was too late to cancel without being charged fees. Mousai is beautiful non the less, I would have stayed in the infinity pool the entire time. The outdoor jacuzzi is amazing as well. The bidet toilet seats are a great touch in every bathroom you use in the facility. Staff is friendly, gym is kept clean. Room service was disappointing. No refill in coffee pods even after calling receptionist to refill. Room service was inconsistent. Bocados steakhouse was disappointing, my boyfriend is a steak fan and was eager to dine there. Service was not good at Bocados. Not attentive. We chose to upgrade to their other steakhouse, Karuma for his birthday dinner. Again, they need to be more transparent on what you are paying extra for. Dinner at Karuma had good service and quality food. Waterfall tour and kayak tour were the best!
This reservation was made through Expedia for my boyfriend’s birthday week. Our stay would be 6 days five nights. He enjoys lounging by the pool, jacuzzi, and beach as well as the convenience of having all inclusive. After reviewing many resorts i thought the best option for us would be Hotel Mousai, as the restaurants from its sister resort, Garza Blanca was said to be included in this the all inclusive. I am not one to bash a business but they need to be more transparent about their pricing. I ended up paying one price, which was all ready in the high end, only to be told it would be another grand for the all inclusive option. By the time I was told, it was too late to cancel without being charged fees. Mousai is beautiful non the less, I would have stayed in the infinity pool the entire time. The outdoor jacuzzi is amazing as well. The bidet toilet seats are a great touch in every bathroom you use in the facility. Staff is friendly, gym is kept clean. Room service was disappointing. No refill in coffee pods even after calling receptionist to refill. Room service was inconsistent. Bocados steakhouse was disappointing, my boyfriend is a steak fan and was eager to dine there. Service was not good at Bocados. Not attentive. We chose to upgrade to their other steakhouse, Karuma for his birthday dinner. Again, they need to be more transparent on what you are paying extra for. Dinner at Karuma had good service and quality food. Waterfall tour and kayak tour were the best!
8
Nineli
11 mars 2024
·
A séjourné 4 nuits
This resort/hotel is amazing and an incredible place to stay and enjoy a relaxing vacation. The biggest issue for me was food options. I am vegan and beside the sushi restaurant the rest didn’t have much Vegan options. I ate guacamole And chips and fries pretty much every meal. Even for breakfast there is not many vegan options. If they can add that to the menus then it will Be 10/10 place!
This resort/hotel is amazing and an incredible place to stay and enjoy a relaxing vacation. The biggest issue for me was food options. I am vegan and beside the sushi restaurant the rest didn’t have much Vegan options. I ate guacamole And chips and fries pretty much every meal. Even for breakfast there is not many vegan options. If they can add that to the menus then it will Be 10/10 place!
10
Sandy
12 juil. 2024
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A séjourné 3 nuits
This hotel was beautiful. All the staff were amazing. The only problem we had was we paid for all inclusive and we couldn't get reservations for half the restaurants in the property because everything was booked.
This hotel was beautiful. All the staff were amazing. The only problem we had was we paid for all inclusive and we couldn't get reservations for half the restaurants in the property because everything was booked.
6
Jessica
30 avr. 2025
·
A séjourné 5 nuits
This is a great property the food is ok but the drinks were amazing. Dont get the Wagyu steak at the Chinese restaurant it is 372.00 american and it came out gray and tasted weird. The rooms are insane and amazing.
This is a great property the food is ok but the drinks were amazing. Dont get the Wagyu steak at the Chinese restaurant it is 372.00 american and it came out gray and tasted weird. The rooms are insane and amazing.
8
Athinela
13 déc. 2024
·
A séjourné 5 nuits
We had a great time at Hotel Mousai North Tower. All staff was very attentive and provided great customer service. Noi & Dao were the best restaurants on site. Steakhouse & Hiroshi have room for improvements.
We had a great time at Hotel Mousai North Tower. All staff was very attentive and provided great customer service. Noi & Dao were the best restaurants on site. Steakhouse & Hiroshi have room for improvements.
10
Katelyn
25 juil. 2025
·
A séjourné 5 nuits
The staff was very friendly and helpful. The pool and grounds were beautiful. I would say the gym was adequate but nothing special for equipment. The room was very big, but has a lot of space that was poorly utilized. There could have been more storage for clothes and personal belongings. In our room one of the windows/motors for the automatic blinds was popping over and over again during the day. Our door didn’t shut on its own. These were small issues overall. The bed was very comfortable and the room automation was a great feature. Resort food was an 8/10. We had an excellent time and we will go back.
The staff was very friendly and helpful. The pool and grounds were beautiful. I would say the gym was adequate but nothing special for equipment. The room was very big, but has a lot of space that was poorly utilized. There could have been more storage for clothes and personal belongings. In our room one of the windows/motors for the automatic blinds was popping over and over again during the day. Our door didn’t shut on its own. These were small issues overall. The bed was very comfortable and the room automation was a great feature. Resort food was an 8/10. We had an excellent time and we will go back.
10
Jovi
12 oct. 2025
·
A séjourné 3 nuits
The property is a 5 diamond resort and they definitely live up to those expectations! Clean rooms and well-stocked mini bar. The staff were attentive, friendly, and very knowledgeable. The outdoor balcony on our ultra suite (6th floor, north tower) was TO DIE FOR!!! And both rooftop pools (north and south tower) had the best food. All restaurants on property were 10/10!!! NOI, DAO, and Hiroshi did not disappoint or miss a beat.
The property is a 5 diamond resort and they definitely live up to those expectations! Clean rooms and well-stocked mini bar. The staff were attentive, friendly, and very knowledgeable. The outdoor balcony on our ultra suite (6th floor, north tower) was TO DIE FOR!!! And both rooftop pools (north and south tower) had the best food. All restaurants on property were 10/10!!! NOI, DAO, and Hiroshi did not disappoint or miss a beat.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Pierre
18 févr. 2026
·
A séjourné 5 nuits
Super endroit
Super endroit
10
Rodrigo
9 janv. 2026
·
A séjourné 3 nuits
Un merveille d’hôtel
Un merveille d’hôtel
10
Jose martin
28 sept. 2025
·
A séjourné 2 nuits
Si
Si
8
Joanne
3 janv. 2025
·
A séjourné 1 nuit
La vue est remarquable. Le jacuzzi sur le balcon est un plus. La nourriture excellente. Il semblait manquer de personnel à la réception par contre.
La vue est remarquable. Le jacuzzi sur le balcon est un plus. La nourriture excellente. Il semblait manquer de personnel à la réception par contre.
10
Jean
7 nov. 2024
·
A séjourné 1 nuit
Très bel endroit. Vu magnifique de la chambre. Bon service. Bonne nourriture au restaurant. Choix de restaurants intéressant.
Très bel endroit. Vu magnifique de la chambre. Bon service. Bonne nourriture au restaurant. Choix de restaurants intéressant.
Politiques de l’établissement
Arrivée
Départ
De 16:00 à 23:30
Avant 11:00
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-18: 507.1598465240478USD
- 2026-09-19: 414.17742915802USD
- 2026-09-20: 504.3397507415771USD
- 2026-09-21: 460.04430476074214USD
- 2026-09-22: 436.37080042419433USD
- 2026-09-23: 440.09989992828366USD
- 2026-09-24: 427.5865225112915USD
- 2026-09-25: 929.964694619751USD
- 2026-09-26: 441.50016604614257USD
- 2026-09-27: 484.29991226348875USD
- 2026-09-28: 425.01198780670165USD
- 2026-09-29: 935.4797215576172USD
- 2026-09-30: 427.75533698730464USD
- 2026-10-01: 559.3585446716309USD
- 2026-10-02: 429.8415543457031USD
- 2026-10-03: 444.3736233306885USD
- 2026-10-04: 559.7059553970337USD
- 2026-10-05: 492.7075393112182USD
- 2026-10-06: 559.3585446716309USD
- 2026-10-07: 559.7059553970337USD
- 2026-10-08: 421.7234537658691USD
- 2026-10-09: 559.7059553970337USD
- 2026-10-10: 449.1674986679077USD
- 2026-10-11: 935.4797215576172USD
- 2026-10-12: 935.4797215576172USD
- 2026-10-13: NO DATA
- 2026-10-14: 413.38910236816406USD
- 2026-10-15: NO DATA
- 2026-10-16: 417.90933347167964USD
- 2026-10-17: 556.2938694946289USD
- 2026-10-18: 559.7059553970337USD
- 2026-10-19: 935.4797215576172USD
- 2026-10-20: 488.5484975601196USD
- 2026-10-21: NO DATA
- 2026-10-22: 559.7059553970337USD
- 2026-10-23: 915.310616418457USD
- 2026-10-24: 437.2392395874023USD
- 2026-10-25: 559.7059553970337USD
- 2026-10-26: NO DATA
- 2026-10-27: 559.7059553970337USD
- 2026-10-28: 429.57509743652344USD
- 2026-10-29: 580.5272839416504USD
- 2026-10-30: 559.7059553970337USD
- 2026-10-31: 559.7059553970337USD
- 2026-11-01: 506.26076481628417USD
- 2026-11-02: 556.2938694946289USD
- 2026-11-03: 1084.9855378875732USD
- 2026-11-04: 712.6472777893066USD
- 2026-11-05: 531.4708139556884USD
- 2026-11-06: 1050.0009377563476USD
- 2026-11-07: 559.7059553970337USD
- 2026-11-08: 529.9820560958862USD
- 2026-11-09: 556.2938694946289USD
- 2026-11-10: NO DATA
- 2026-11-11: 559.7059553970337USD
- 2026-11-12: 522.4087897750854USD
- 2026-11-13: 534.9416255584716USD
- 2026-11-14: NO DATA
- 2026-11-15: 1084.9855378875732USD
- 2026-11-16: NO DATA
- 2026-11-17: 480.83106402740475USD
- 2026-11-18: 454.85642379913327USD
Cet hébergement assure votre transfert depuis l'aéroport (en supplément). Vous devez contacter l’hébergement à ce sujet 48 heures avant l’arrivée grâce aux coordonnées fournies dans la confirmation de réservation. Cet hébergement n'assure aucun service d'enregistrement en dehors des heures normales de la réception. Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit, les cartes de débit, et les espèces
- Des modes de paiement sans espèces sont disponibles
- Cet hébergement comprend les dispositifs de sécurité suivants : un détecteur de fumée et un éclairage extérieur
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Pour les massages et les soins spa, les réservations doivent être effectuées en contactant cet hôtel avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- Les enfants de moins de 18 ans ne sont pas admis dans cet hébergement réservé aux adultes.
- Seules les personnes enregistrées peuvent accéder aux chambres.
- Une voiture est nécessaire pour accéder à l'hébergement et se déplacer pendant le séjour.
- Modes de paiement sans espèces disponibles pour toutes les transactions.
- Cet hébergement accueille des clients de toutes orientations sexuelles et identités de genres (LGBTQIA+ friendly).
- Navette aéroport : 2600 MXN par véhicule, aller-retour, maximum 5 passager(s)
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Navette aéroport
Restaurant
Piscine
Service en chambre
Service de voiturier
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Sauna
Jacuzzi/Bain à remous
Hammam
Massage
Spa et centre de bien-être
Soins corporels
Soins pour le visage
Petit-déjeuner en chambre
Chambres hypoallergéniques
Réservé aux adultes
Beach Sun Loungers
Snack Bar/Deli
Services
Organisation d'excursions
Nettoyage à sec
Ménage
Salle de banquet
Service de change
Coffre-fort
Distributeur automatique de billets
Consigne à bagage
Zone fumeurs
Formalités d'arrivée/Départ express
Laverie
24-Hour Front Desk
Concierge Services
Activités
Piscine
Courts de tennis
Plage privée
Jardin
Plage (à proximité)
Canoë
Randonnée
Piscine extérieure
Piscine extérieure chauffée
Musique live
Evening Entertainment
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Tennis de table
Terrasse
Fitness Center (nearby)
Parking
Parking
Navette aéroport
Service de voiturier
Parking gratuit
Parking (Limited)
Parking Onsite
Connexion Internet
Wi-fi gratuit