Is parking available at the property?

Self parking is available on-site for a fee of NZD 30 per day. Parking is limited, and no reservation is required.

Does the hotel allow pets?

Pets are not mentioned as allowed at the property. However, service animals are exempt from any pet policies.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 2:00 AM, and check-out is by 11:00 AM. Early check-in and late check-out may be available upon request but are subject to availability and may incur additional charges.

What accessibility features does the hotel offer?

The property has limited wheelchair accessibility features, including designated parking and accessible public areas. Guests are encouraged to contact the property for specific needs.

Where is the hotel located in relation to local attractions?

The hotel is situated in Takapuna, within a 10-minute walk of Shore City Shopping Centre and Takapuna Beach. It is approximately 0.7 miles from Bruce Mason Centre and 0.8 miles from Lake Pupuke.

Does the hotel have a swimming pool?

The hotel features an outdoor pool, which is closed on Mondays, Tuesdays, Wednesdays, Thursdays, and Sundays. Specific operational hours are not provided.

What is the hotel's policy regarding children?

Up to 2 children aged 13 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies for extra beds or cribs?

The property offers rollaway beds for a fee of NZD 55 per day. Advance request or confirmation may be required for availability.

The Spencer Suites By Castle Auckland

Average nightly price at The Spencer Suites Auckland By Castle by month, last 12 months (USD)
Month	Average price
January	$104
February	$113
March	$110
April	$113
May	$102
June	$87
July	$83
August	$86
September	$96
October	$93
November	$117
December	$110

What guests think

At The Spencer Hotel, guests praise the handy Takapuna location near the beach, shops and dining, and many enjoy sweeping views and spacious apartment-style rooms, while reviews also flag dated interiors, uneven maintenance, and housekeeping provided only every three days.

Staff are often friendly and helpful, but several guests encountered unmanned or unresponsive reception and patchy communication. Facilities get mixed notes: the pool and spa are sometimes closed or unheated, the bar/restaurant is shut during renovations, and parking usually costs extra. Cleanliness varies from very tidy to reports of dust, mould and stray hairs, with occasional food odours from residents drifting into rooms or corridors. Expect excellent views and location with apartment conveniences, but a leaner, less full-service experience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are mixed: many mention pool or spa closures or lukewarm water and the on-site bar/restaurant closed during renovations; when available, guests enjoy the pool/spa and gym. Parking is available but often paid.

Related guest reviews

6

Greg

Sep 24, 2023

·

Stayed 1 night

Property is tired. Exorbitant parking charges. No room service (frozen meals only). Functional but nothing flash

10

Rachel

May 13, 2023

·

Stayed 1 night

Convenient position close to eateries, shopping & an easy walk to the beach. Rooms were quiet although its time to upgrade their mattresses. Gym, pool & spa were excellent. Will definitely stay again.

8

Michelle

Jun 4, 2024

·

Stayed 2 nights

Disappointed that I couldn't use the pool or spa as it wasn't heated. Still under maintenance.No bar. Soundproof room and size was great.

10

Kym

Sep 24, 2023

·

Stayed 2 nights

- Excellent and polite service! - Room was clean and smelled clean! No musty smells. - No room service unless you pay so make sure you ask for clean towels if you need them (we stayed for two nights). The towels has a smoky smell though? Like an incinerator smell. Even the fresh towels smelled like smoke. - Lovely outdoor spa and heated pool (wind is chilly tho so spa was the winner). - Underground parking for safety @ $35 for our whole stay which was better than parking on the street. - decent sized rubbish bins! Overall it was a good, comfy stay.

4

di

Nov 2, 2025

·

Stayed 3 nights

Air conditioner wasn’t working and we have to change the room. Swimming pool was closed and was not notified to us until we arrived and saw the board notice.

8

Paul

Nov 18, 2025

·

Stayed 1 night

Great location, close to shopping and lots of fantastic eateries. Only downside was the pool was closed for maintenance which wasn’t advised at time of booking and the air conditioning in our room was stuck on 17 degrees. Good job I like a cool room.

8

Pradeep

Sep 17, 2023

·

Stayed 2 nights

Looks like the property is going through refurbishment at the moment. Restaurant isn’t open and I didn’t see any staff apart from the person in the front desk. They only service the room every 3 days and if you want it serviced more, you pay $35! Car parking too is steep at $30 per night, plenty of parking outside and is free after 6pm. Once a lovely hotel now looking tired and without much love. Hopefully all will be better than what it used to be after the refurbs

6

Jane

Jul 14, 2024

·

Stayed 2 nights

When I reserved, June 4th this year, I specifically asked about a hotel bar and restaurant as we planned to watch the AB's vs England there, I was told yes. On arriving I asked when would the bar open, to be told bar and restaurant closed for refurbishing! I also asked about the Gold Card discount and early booking fee, to be told I'd need to contact Expedia about that! Overall basically a very overpriced venue, $500.00 for 2 nights plus parking.More of a motel than a hotel. What can be done about this please? Thanks, Jane.

6

Carolyn

Apr 25, 2024

·

Stayed 2 nights

Unfortunately the spa pool was only lukewarm at best. Was not able to be heated in the 2 days we were there. We were not told about it before getting in. The spa/pool area was the reason we chose this hotel so we were very disappointed in that.

8

Nicholas

Feb 10, 2025

·

Stayed 2 nights

Rooms were a good size. Safe, on site parking in the secure basement. A at in the hotel would have been nice but there are several places near by to eat.

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Cleanliness

Cleanliness is mixed: many found rooms tidy, but multiple reviews cite dust, mould or hair in bathrooms and inconsistent housekeeping, with service typically only every three days.

Related guest reviews

6

Chelsea

Dec 10, 2024

·

Stayed 1 night

This is an expensive hotel and it wasn’t extremely clean and the beds were uncomfortable. It was okay and worked for our one night there.

2

Sarah

Jan 14, 2025

·

Stayed 1 night

Check in was fine, staff friendly. The room very basic and tired. Most annoying was the private apartment had next door had an old can rolling around the balcony very noisily in the wind (it had been used as an alternative to a pipe) I was with my children and not thrilled about the neighbours getting high next door. They offered to move us which was great. The pool area is also very tired with a lot of broken furniture, there is no restaurant. The rooms weren’t super clean with mould and hair in the bathroom. The reviews on this place were far too generous, if you’re looking at this price point I’d definitely recommend another place (almost any other place would be better)

10

Wendy

Sep 16, 2024

·

Stayed 2 nights

Friendly helpful staff, rooms clean and tidy

4

Kathryn

Jan 18, 2024

·

Stayed 1 night

I have stayed at the Spencer Hotel a number of times last year and have the room to be of good quality and clean. This stay, however, was disappointing in terms of on arrival in my room finding an unclean bathroom. The plughole of the bath/shower was filled with hair from previous guests. Once I had removed most of this the plug was continually blocked while the shower was on. As well as this, the TV in the lounge was out of action showing a weak signal sign on the screen. There were a number of other issues withthe overall cleanliness and state of the room. Overall disappointing. I did receive an apology from the receptionist on check out though.

8

Megan

Nov 20, 2025

·

Stayed 2 nights

Staff were great, room was comfortable. Unfortunately its pool was getting an upgrade was was out of commission. Air con must have been getting an upgrade because the rooms wall had a covering of dust above curtain was covered in a layer of fluff/dust.

6

Robert

Dec 1, 2024

·

Stayed 2 nights

The view up on the 17th floor was great and on a whole room was good but lots of floor tiles in bathroom cracked variety of hairs over said floor sticky stuff all down one of the cabinets in kitchen and balcony floor covered in dirty footprints kitchen counter and table had burns over them beware of the $39 cleaning fee to

6

Pierre-Olivier

Feb 2, 2026

·

Stayed 6 nights

The positive points of this hotel are its low price, its ideal location close to the beach and several restaurants, and the cleanliness of the room and its amenities, including the kitchenette. The negative points are that the pool seems to be constantly closed, the rooms are only cleaned every three days, and the overall appearance is dated.

4

Leeanne

Sep 7, 2024

·

Stayed 1 night

It was dirty Pubic hair and stains all over the beds We complained and were moved rooms It was better but still Dirty and big Pubic hair on the hand towel in the bathroom I have complained directly to the hotel and given them a chance to respond before placing a public review They have not bothered to respond I would like to give others a heads up before booking I don’t know if it’s their “Expedia allocated rooms” or what But for over $200 a night I expect a basic standard of cleanliness Disgusted actually dirtiest place I’ve stayed in all my travels around the world

8

Brett

Jan 16, 2024

·

Stayed 4 nights

The rooms at the Spencer are becoming dated. The paint on the roof in the shower was all flaky and falling off. Our room was not cleaned the entire stay. On day 3 we had to all and ask to replace our towels. We used to love staying here but I feel that may have been our last visit.

6

JONO

Nov 20, 2025

·

Stayed 1 night

Dusty bedside tables, cracked tiles, rub marks all over the doors and walls, overall not too bad but not worth $300 odd a night

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Rooms

Rooms are often spacious with kitchens and standout views, and many find beds comfortable and noise levels low. However, decor is dated and maintenance can be hit-and-miss (e.g., faulty air-conditioning, fixtures and TVs), and Wi-Fi reliability varies.

Related guest reviews

8

Lupe

Sep 23, 2025

·

Stayed 2 nights

Staff were wonderful. Great view from our room.

8

Nikki

Jan 8, 2025

·

Stayed 1 night

Front desk was incredibly helpful and kind. Room had a beautiful view and comfortable environment.

8

Brett

Sep 26, 2024

·

Stayed 1 night

Room was a bit dated - could do with an update

10

Tracy

May 25, 2025

·

Stayed 1 night

The size of the room nice and quiet.

10

Jean

Jan 23, 2025

·

Stayed 1 night

The room was excellent providing a dishwasher and full kitchen factifies. The kitchen had a coffee maker with two pods in addition to a good range of tea and coffee.I would not hesitate to stay there again for either business or pleasure.

8

Meredith

Nov 6, 2024

·

Stayed 1 night

Staff very accommodating. Pool and spa lovely. Couldn't get wifi on 17th floor so they moved us into another room. However could hear music from event on in hotel, which went to approx 11pm

6

Kevin

Mar 2, 2025

·

Stayed 2 nights

Good location close to the centre of Takapuna, and a short walk to the beach. Our room was pleasant, with views over the lake and ocean, but there were some unwanted curry smells around. The shower went crazy and soaked everything in the bathroom. Public areas need some major upgrades - wooden floors in the foyer were in poor repair and there was a lot of old wooden furniture in the bar that made it feel 1970;s - disappointing that the bar closed at 10pm on a Friday night. Wifi was terrible.

8

Anthony

Apr 29, 2025

·

Stayed 9 nights

The view, and access to shops / restaurants was excellent. Room maintenance needs attention. TV not working, several ceiling lights not working. Only two coat hangers in the room wardrobe.

8

Julie

Feb 25, 2025

·

Stayed 4 nights

Our suite was very spacious and clean with lovely views of the lake and ocean. It was great to have a dishwasher and washing machine and dryer in our suite as we were staying for a few days. We were very happy with our stay.

6

Nicola

Jan 15, 2023

·

Stayed 19,371 nights

Bathroom was very tired. Bathroom needs a toy up. Quite expensive for what is was. Couldn’t connect to the wifi. Rang reception twice no one was answering.

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Service

Staff are frequently described as friendly and helpful, and some issues were resolved quickly. Others report unmanned or unresponsive reception and uneven communication.

Related guest reviews

8

Lupe

Sep 23, 2025

·

Stayed 2 nights

Staff were wonderful. Great view from our room.

8

Nikki

Jan 8, 2025

·

Stayed 1 night

Front desk was incredibly helpful and kind. Room had a beautiful view and comfortable environment.

6

Peter

Sep 8, 2023

·

Stayed 6 nights

Safe didn’t work, asked for 3 days to have it fixed. No luck. Also called the front desk and no one answered so I left a message and they said they would get back to me shortly. It’s been 10 days now and still no call back.

6

Les and Tina

Jun 27, 2025

·

Stayed 8 nights

Staff here helpful. Property tired, rooms need upgrading. Location great.

4

Nina

Apr 28, 2025

·

Stayed 2 nights

Customer service was terrible, waited 40 minutes at the reception with no staff around.

8

Kay

Nov 3, 2023

·

Stayed 1 night

We turned up at 1pm during the storm and they allowed us to check in early. Great service

4

Lucy

Jan 5, 2025

·

Stayed 2 nights

Unfortunately this wasn’t a “hotel” experience at all. We made the most of our stay but it was a bit disappointing when it came to staff service. We tried ringing reception on multiple occasions throughout our three days there and the phone was never answered. Our rooms weren’t serviced even though the booking site says serviced once per stay. We booked two rooms so our family could all stay together but they put us 8 floors apart from each other. There was no ice. Terrible smell in the bathroom too and wasn’t aware there were residents amongst our rooms so strong cooking smells coming through the air conditioning was awful. We tried discussing this when checking out but we felt ignored. Great location and a nice pool but that would be all we would recommend about it unfortunately.

10

Tracey

Jul 4, 2025

·

Stayed 1 night

Quiet rooms with comfy beds, easy walk to shops and restaurants. Friendly staff

6

Martin

Jan 9, 2025

·

Stayed 1 night

Our room’s wifi wasn’t working - the manager got us another room quickly. The room was nice- but there was a large family nearby cooking some very potent smelling food and it went through the vents and into our room and was not to our liking. It was pretty powerful and while probably tasty for them- not so great for our visit

6

Pamela

Jan 19, 2023

·

Stayed 1 night

No person at Reception on arrival, couldn't locate anyone except other guests. Waited almost half an hour and called out. Eventually located staff member who was in an office out the back.He said there was a bell on the counter. In a huge lobby and Reception area it was invisible. No signs or notices to advise guests checking in Restaurant and bar closed. The entire ground floor was deserted .. it was only early evening. No food or drinks except frozen meals in Hotel freezer. Had to call down to get a tiny container of milk and an $18 frozen meal to hear in microwave. No stand for luggage/suitcase, nowhere to hang clothes, not even one coat hanger. Very poor for a 4 star hotel. and the $230 spent for basically a bed and shower. I chose to stay here as I knew I would be tired after international flight and thought that I would at least be able to have a drink at the bar, meet friends and then enjoy a meal at the Restaurant. To not even have a small mini bar any snacks or even a bottle or just of chilled water in the room is not conducive to a relaxing or pleasant stay.Very, very disappointed.

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Location

Widely praised Takapuna location within an easy walk of the beach, shops, cafes and transport, with straightforward motorway access to the CBD.

Related guest reviews

8

Kevin

Jul 17, 2023

·

Stayed 2 nights

The view of Auckland CBD was excellent. It's a short walk to the beach and easy access to city transportation.

10

Tracy

Oct 8, 2024

·

Stayed 4 nights

Convenient location, close to the beach, shops, restaurants etc. Friendly efficient staff

10

Tracy

Oct 17, 2023

·

Stayed 2 nights

Convenient location close to the beach, shops, dining etc and only 15 minutes drive to the CBD (outside of peak traffic times!). Appreciate the friendly staff too

10

Tracy

Oct 9, 2023

·

Stayed 2 nights

Great location - close to the beach, shops, bars, cafes, restaurants. Also close to the motorway and only 15 mins into the city

8

Eric

May 9, 2025

·

Stayed 4 nights

Excellent location.

8

Eric

Jul 7, 2024

·

Stayed 1 night

An excellent location with many dinning and shopping option's right on the 'doorstep'. Easy to get to and from by car and foot. Very good in room amenities and great views.

8

Paul

Nov 18, 2025

·

Stayed 1 night

Great location, close to shopping and lots of fantastic eateries. Only downside was the pool was closed for maintenance which wasn’t advised at time of booking and the air conditioning in our room was stuck on 17 degrees. Good job I like a cool room.

8

Vivienne

Feb 19, 2023

·

Stayed 1 night

Great place to stay very central to highway so makes getting around easy and central to all Takupuna and its offerings Paid car parking on street helpful if parking full

6

Pierre-Olivier

Feb 2, 2026

·

Stayed 6 nights

The positive points of this hotel are its low price, its ideal location close to the beach and several restaurants, and the cleanliness of the room and its amenities, including the kitchenette. The negative points are that the pool seems to be constantly closed, the rooms are only cleaned every three days, and the overall appearance is dated.

10

Rob

Apr 22, 2023

·

Stayed 2 nights

Very nice hotel and convenient for Takapuna. Choose to the motorway to get into Auckland cbd too.

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Dining

On-site dining is limited: the restaurant and bar are closed during renovations, breakfast is not available, and options may be restricted to frozen meals; many instead use nearby eateries. Food quality feedback when available was average or poor.

Related guest reviews

4

Jenny

Jan 8, 2023

·

Stayed 19,362 nights

This property was very poorly appointed, it was dull and lifeless existing on reputation not amenities, presentation or service. The room was minimally appointed, 1 chair for 2 people(?) 2 coffee pods only and the heated pool was being “ maintained “ so unavailable. Room service was also not available and at check in we were told a list of what wasn’t available, a very negative way to begin an overnight spontaneous break. I don’t recommend this hotel, I stayed quite a few years ago and it has deteriorated over time in condition, service and amenities

8

Leonor

Jan 8, 2025

·

I had an amazing view of Takapuna Beach from the 16th floor room with balcony. The room was a bit dated with cleaning service offered only every 3rd day. The front desk staff stay in the back office and are not visible. You need to stand at the couter for a while before the attendant notices that you are there and comes out. The front desk staff seems to change quite often as do the duty managers, several times a day, so communication and continuity across staff members can be bad. We tried the hotel restaurant pizza and it was very average. The view from my room and everything outside of the hotel was amazing. Many delicious restaurants, cafes and shopping are steps away and most importantly Takapuna Beach is spectacular. The beach is a short walk. I am glad I stayed in this beach area and not in the city central area in Auckland. We reserved an uber to puck us up in early mornings and out to the city center for out day trips. I loved Takapuna Beach.

8

Pradeep

Sep 17, 2023

·

Stayed 2 nights

Looks like the property is going through refurbishment at the moment. Restaurant isn’t open and I didn’t see any staff apart from the person in the front desk. They only service the room every 3 days and if you want it serviced more, you pay $35! Car parking too is steep at $30 per night, plenty of parking outside and is free after 6pm. Once a lovely hotel now looking tired and without much love. Hopefully all will be better than what it used to be after the refurbs

6

Lyn

Jan 12, 2025

·

Stayed 1 night

The resultant in the hotel was terrible food terrible.was.told fish was fresh but was obviously frozen

6

Jane

Jul 14, 2024

·

Stayed 2 nights

When I reserved, June 4th this year, I specifically asked about a hotel bar and restaurant as we planned to watch the AB's vs England there, I was told yes. On arriving I asked when would the bar open, to be told bar and restaurant closed for refurbishing! I also asked about the Gold Card discount and early booking fee, to be told I'd need to contact Expedia about that! Overall basically a very overpriced venue, $500.00 for 2 nights plus parking.More of a motel than a hotel. What can be done about this please? Thanks, Jane.

6

Kenneth

Apr 8, 2025

·

Stayed 3 nights

Absence of any functioning restaurant or bar was very inconvenient, and should have been prominently mentioned in any advertising or listing.

6

Barry

Oct 7, 2025

·

Stayed 1 night

Reception welcome was wonderful. Top marks. Entry foyer very tired. We had to wash down our bathroom bench as it had large sticky rings on it. Really dirty ironing board cover. Surprised at now no breakfast option. We had been regular guests before moving to Wellington 8 years ago, and were amazed in the difference in that time. We needed to leave at 5.15 am for an early start, and we had to try 3 times to get the front door button to open for us.

8

Rosalue

Nov 25, 2024

·

Stayed 1 night

Conveniently located for the purpose of my accommodation. Very affordable. Dining options limited but plenty of dining options in nearby location

8

Nicholas

Feb 10, 2025

·

Stayed 2 nights

Rooms were a good size. Safe, on site parking in the secure basement. A at in the hotel would have been nice but there are several places near by to eat.

6

Tim

Jul 8, 2023

·

Stayed 7 nights

Full Sky TV facilities. Eashing machine and dryer. Both above very good to have. Not made aware beforehand that room would only have a (very limited ) service every 3 days. No cleaning or vacuuming done. $35 surcharge for extra service. Not made aware that Bar and renstaurant closed for renovations. No VIP benefit offered. We got free coffee voucger because of issue with no room cleaning . 7 night stay paid for most expensjve room which was supposed to be including service. If left equipment we would clean room. Some discounts offered at other hotels for cleaning rooms.

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Su	Mo	Tu	We	Th	Fr	Sa
1 $111	2 $106	3 $113	4	5 $116	6 $129	7 $118
8 $106	9 $111	10 $151	11 $117	12 $135	13 $126	14 $113
15 $121	16 $112	17 $108	18 $111	19 $117	20 $117	21 $127
22 $104	23 $126	24 $104	25 $124	26 $128	27 $112	28 $112
29 $106	30 $103

The Spencer Suites Auckland By Castle

Prices for The Spencer Suites Auckland By Castle

Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom (Spencer)

Suite, 1 Bedroom (Spencer | View)

Twin Room (Spencer | Studio | View)

Twin Room (Spencer | Studio)

Suite, 1 Bedroom, Balcony (Spencer)

Guest reviews of The Spencer Suites Auckland By Castle

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about The Spencer Suites Auckland By Castle

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22 $99	23 $97	24 $121
25 $111	26 $111	27 $126	28 $126	29	30 $144	31