The Eldon Luxury Suites

N

As comfortable, the rooms is clean and respectful people I don’t mind going back there

This was my third stay at this hotel, and unfortunately it was my worst due to inconsistent policies and poor customer service. During my previous two stays, I paid a $35 early check-in fee when checking in before the standard time. This visit, I was denied early check-in altogether. While I understand policies can change, consistency and communication are important. The biggest issue was the front desk clerk during check-in. After resolving an issue with the reservation name, I was told the security deposit would be $150 for a one-night stay. Ironically, the deposit was more than the cost of my one night’s room before taxes. On both of my previous stays, the hotel only placed a $40 per-night hold on my card. When I politely asked why it was different, I explained that I had bank records showing the previous deposits. Instead of offering an explanation or saying the policy had changed, the clerk repeatedly responded, “$150,” with no courtesy, apology, or professionalism. If policies have changed since my last stay in May, that’s understandable—but customers deserve a respectful explanation, not hostility. Sadly, the poor customer service overshadowed what had previously been enjoyable stays.

Very nice property with large rooms and a small dinette with fridge and cooktop. About 10-15m walk from Metro. Safe neighborhood, we had no issues.

Clean, comfortable and in an excellent location. Will book again for my next trip to DC.