Hotel Riu Emerald Bay
227 US$
/ noche
Promedio para septiembre
Selecciona fechas para ver precios y disponibilidad
227 US$
/ noche
Promedio para septiembre
Precios medios mensuales
En Hotel Riu Emerald Bay, los precios por noche son de 227 US$ de media en el mes más barato (septiembre) y de 1025 US$ en el mes más caro (julio), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 408 US$ |
| febrero | 537 US$ |
| marzo | 506 US$ |
| abril | 427 US$ |
| mayo | 592 US$ |
| junio | 702 US$ |
| julio | 1025 US$ |
| agosto | 625 US$ |
| septiembre | 227 US$ |
| octubre | 535 US$ |
| noviembre | 382 US$ |
| diciembre | 314 US$ |
E
F
M
A
M
J
J
A
sept · 227 US$
S
O
N
D
Más caro: julio (aprox. 1025 US$)
Más barato: septiembre (aprox. 227 US$)
Acerca de esta propiedad
Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. La diversión está asegurada en este alojamiento, que ofrece 5 piscinas al aire libre, una discoteca y un parque acuát...
Servicios
Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. La diversión está asegurada en este alojamiento, que ofrece 5 piscinas al aire libre, una discoteca y un parque acuático de acceso gratuito. Otros servicios de este alojamiento de estilo art decó incluyen conexión a Internet wifi gratis, servicio de cuidado infantil (de pago) y una tienda de recuerdos.
Servicios empresariales
Tendrás una sala de ordenadores, tintorería y un servicio de recepción las 24 horas a tu disposición. ¿Estás organizando un evento en Mazatlán? En este alojamiento tienes a tu disposición 480 metros cuadrados de espacio con zona para conferencias y 3 salas de reuniones. Hay un aparcamiento sin asistencia gratuito disponible.
Comida
Come algo en Las Tres Islas, uno de los 5 restaurantes de este alojamiento. Apaga tu sed en uno de los 7 bares con salón o los 2 bares junto a la piscina. Se ofrece un desayuno bufé gratuito todos los días de 07:00 a 10:30.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 1028 habitaciones con minibar y televisión de pantalla plana. La conexión wifi gratis te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales por satélite. El baño privado con ducha y bañera combinadas está provisto de artículos de higiene personal gratuitos y secadores de pelo. Entre las comodidades, se incluyen caja fuerte (cabe un portátil), botella de agua gratuita y teléfono.
Ubicación
Si decides alojarte en Hotel Riu Emerald Bay - All Inclusive, te encontrarás en una fantástica zona de Mazatlán (Cerritos) y apenas te separarán 15 minutos en coche de Paseo costero Malecón de Mazatlán y Playa Brujas. Además, este alojamiento con todo incluido se encuentra a 17 km de Playa Olas Altas y a 17,2 km de Plaza Machado.
Qué hay cerca
Playa Brujas(0.4 millas)
Parque acuático Mazagua(0.5 millas)
Campo de Golf Marina Mazatlán(1.5 millas)
Centro de Convenciones y Exposiciones de Mazatlán Mazatlán International Center(2.9 millas)
Playa de Cerritos(2.9 millas)
Bula(3.6 millas)
Centro comercial Galerías Mazatlán(3.7 millas)
Pacific Golf Center(5 millas)
Playa Sábalo(5 millas)
Islas y áreas protegidas del Golfo de California(5 millas)
Club de golf y campestre El Cid(5.8 millas)
Centro comercial La Gran Plaza(6.5 millas)
Casino del Rey(6.8 millas)
Playa Punta Camarón(6.8 millas)
Museo de Conchas y Caracoles Marinos(7 millas)
El aeropuerto más práctico para llegar a Hotel Riu Emerald Bay - All Inclusive se encuentra en Mazatlán, Sinaloa (MZT-Aeropuerto Internacional General Rafael Buelna)(23 millas)
Aparcamiento
Restaurante
Piscina
Habitaciones para no fumadores
Mostrador turístico
Servicio de limpieza
Ubicación
Calzada Camarón Sabalo, Cuartel 25 Manzana 5 #3404 Col. Cerritos, Cerritos, La Florida, Mazatlán, Estado de Sinaloa, México
Playa Brujas (0.4 millas)
Parque acuático Mazagua (0.5 millas)
Campo de Golf Marina Mazatlán (1.5 millas)
Centro de Convenciones y Exposiciones de Mazatlán Mazatlán International Center (2.9 millas)
Playa de Cerritos (2.9 millas)
Bula (3.6 millas)
Reseñas de los huéspedes
7.3
Bueno
Basado en 2315 comentarios verificados
¿Quién se queda aquí?
Trabajo
1%
Pareja
39%
Familia
41%
Grupo
15%
Solo/a
1%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En el Riu Emerald Bay - Todo Incluido, los huéspedes suelen destacar la amabilidad del personal, las impresionantes vistas al mar, la gran cantidad de piscinas y el acceso a la playa, así como la limpieza en general. Sin embargo, las opiniones sobre la variedad de la comida, el estado de las habitaciones y el funcionamiento diario pueden variar notablemente de una estancia a otra.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En el Riu Emerald Bay - Todo Incluido, los huéspedes suelen destacar la amabilidad del personal, las impresionantes vistas al mar, la gran cantidad de piscinas y el acceso a la playa, así como la limpieza en general. Sin embargo, las opiniones sobre la variedad de la comida, el estado de las habitaciones y el funcionamiento diario pueden variar notablemente de una estancia a otra.
Entre los inconvenientes más comunes se encuentran las largas y calurosas esperas para el ascensor, la dificultad para reservar los restaurantes a la carta a través de la aplicación y el aglomeramiento ocasional en los bares o buffets. Las habitaciones a menudo tienen vistas estupendas, pero pueden parecer anticuadas, con pequeños problemas de mantenimiento u olores a humedad; la ubicación está más alejada del centro y la música en vivo en la playa pública puede ser fuerte durante el día. Puede esperar una estancia animada y orientada a las familias, con un servicio y unas instalaciones sólidos, además de algunas limitaciones operativas.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Entre los puntos positivos se incluyen varias piscinas, toboganes, acceso a la playa y entretenimiento nocturno. Los problemas recurrentes son las largas y calurosas esperas para el ascensor, el aire acondicionado limitado en algunas zonas comunes, los bares abarrotados y un gimnasio/spa anticuado o poco equipado.
Reseñas de huéspedes relacionadas
6
Raul
7 nov 2025
·
Se alojó 4 noches
The service was fantastic, and the food was great. however, the facilities are nowhere near, but the picture show. The beach is dirty crowded very noisy and the facilities are mediocre. The spa is terrible and so is the gym.
The service was fantastic, and the food was great. however, the facilities are nowhere near, but the picture show. The beach is dirty crowded very noisy and the facilities are mediocre. The spa is terrible and so is the gym.
8
Catherine
16 nov 2025
·
Se alojó 14 noches
This hotel was awesome!! The room was great with a gorgeous view. The staff and service was excellent!! The food was amazing!! With 3 a la carte restaurants, 2 buffets and a beach grill, there were grest choices! The beach was incredible with fun waves for boogie boarding. The pools looked like a lot of fun, but we love hanging out on the beach. We took our own sun shades since the palm trees on the beach did not give enough shade. Add beach palapas!! Only 2 negatives; - the elevators were awful. Even though there were 4 of them at our end of the hotel, they would often bypass our floor. We had to wait for 5-10 minutes sometimes. - at around 2-3pm every day, private bands would set up on the public beach in front of the hotel. Even one would take away from the amazing serenity of the beach, but there were usually 3-7 bands within a few hundred yards of each other, almost competing with each other. We could even hear them in our room and would turn on the tv to drown out the noise. The hotel posts a disclaimer in the lobby and on the website about it being out of their control because it is a public beach, but it is the only reason we would not go back. So sad to say because we absolutely love everything else!!!
This hotel was awesome!! The room was great with a gorgeous view. The staff and service was excellent!! The food was amazing!! With 3 a la carte restaurants, 2 buffets and a beach grill, there were grest choices! The beach was incredible with fun waves for boogie boarding. The pools looked like a lot of fun, but we love hanging out on the beach. We took our own sun shades since the palm trees on the beach did not give enough shade. Add beach palapas!! Only 2 negatives; - the elevators were awful. Even though there were 4 of them at our end of the hotel, they would often bypass our floor. We had to wait for 5-10 minutes sometimes. - at around 2-3pm every day, private bands would set up on the public beach in front of the hotel. Even one would take away from the amazing serenity of the beach, but there were usually 3-7 bands within a few hundred yards of each other, almost competing with each other. We could even hear them in our room and would turn on the tv to drown out the noise. The hotel posts a disclaimer in the lobby and on the website about it being out of their control because it is a public beach, but it is the only reason we would not go back. So sad to say because we absolutely love everything else!!!
10
Jonathan
24 nov 2025
·
Se alojó 5 noches
Plenty of pools very clean. Food was good. Lots of options shoulder season definitely the best time to travel there.
Plenty of pools very clean. Food was good. Lots of options shoulder season definitely the best time to travel there.
8
Douglas
16 nov 2025
·
Se alojó 7 noches
Great staff and location. Food can get repetitive and booking the al a cartes can be frustrating with the app. It’s not clear when the next day becomes available or whether certain restaurants are just closed certain days. The hotel is vertical so most guests will use the elevators. There are eight of them but at peak times the wait can be long. Using the stairs can be quite a time saver if you’re up for it.
Great staff and location. Food can get repetitive and booking the al a cartes can be frustrating with the app. It’s not clear when the next day becomes available or whether certain restaurants are just closed certain days. The hotel is vertical so most guests will use the elevators. There are eight of them but at peak times the wait can be long. Using the stairs can be quite a time saver if you’re up for it.
6
Robert
15 jul 2025
·
Se alojó 5 noches
The property itself was very nice and the staff was great. The nightly shows were fantastic! There were just some key maintenance issues that stood out - elevator call buttons not working, exercise equipment worn out/broken, etc.
The property itself was very nice and the staff was great. The nightly shows were fantastic! There were just some key maintenance issues that stood out - elevator call buttons not working, exercise equipment worn out/broken, etc.
8
Jorge
8 jun 2025
·
Se alojó 2 noches
Las albercas
Las albercas
8
Nicole
24 feb 2025
·
Se alojó 9 noches
property was not as kept up as should have been loose tiles cracks etc. As a matter of fact during our stay in our room on the 15th floor one day it sounded like an earthquake happened,when we looked outside the balcony tiles are creaking and moving and popping up.Very scary we went down and asked to be relocated! Also the elevators are extremely slow in the older building and dining options are not very good. Almost impossible to get reservations in the 3 specialty restaurants! We are longterm customers of the Rio hotel chain and this one was the most disappointing. Bright note some of the staff was amazing especially chef Jonathan and Paola at the front desk!
property was not as kept up as should have been loose tiles cracks etc. As a matter of fact during our stay in our room on the 15th floor one day it sounded like an earthquake happened,when we looked outside the balcony tiles are creaking and moving and popping up.Very scary we went down and asked to be relocated! Also the elevators are extremely slow in the older building and dining options are not very good. Almost impossible to get reservations in the 3 specialty restaurants! We are longterm customers of the Rio hotel chain and this one was the most disappointing. Bright note some of the staff was amazing especially chef Jonathan and Paola at the front desk!
10
Yesenia
26 jul 2025
·
Se alojó 4 noches
We enjoyed the children’s area with water activities and the bigger water slides for my older daughters. The service was excellent and great variety of beverages and food.
We enjoyed the children’s area with water activities and the bigger water slides for my older daughters. The service was excellent and great variety of beverages and food.
8
Alanda Catalina
21 sept 2025
·
Se alojó 3 noches
Fue una estancia agradable, sin embargo no hay aire en algunos espacios en común, como recepción, elevador, pasillos.
Fue una estancia agradable, sin embargo no hay aire en algunos espacios en común, como recepción, elevador, pasillos.
8
ALEJANDRA
5 jul 2025
·
Se alojó 3 noches
The place it’s beautiful. Big enough to accommodate the amount of people who visit; however having to wait in line of over 10-15 people for a drink should be improved by adding more accessible “bar” stations across the hotel.
The place it’s beautiful. Big enough to accommodate the amount of people who visit; however having to wait in line of over 10-15 people for a drink should be improved by adding more accessible “bar” stations across the hotel.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Muchos huéspedes encuentran que el resort y las habitaciones están muy limpios, con un servicio de limpieza constante. Otros señalan deficiencias como moscas alrededor de los buffets, olores a humedad, plagas y, ocasionalmente, zonas de piscina sucias o muy utilizadas.
Reseñas de huéspedes relacionadas
8
Keegan
20 nov 2025
·
Se alojó 3 noches
Overall, the stay was great. The biggest issue we had was the room. when we first arrived our room was filthy. Stained sheets, dirty floors, strange stains on the wall. They kinldy gave us another room, but it was only a little better. The rooms desperately need deep cleaned as the walls and woodworking are filthy and grimy. Other than that, service is great and staff is super nice. Food was alright, not the best.
Overall, the stay was great. The biggest issue we had was the room. when we first arrived our room was filthy. Stained sheets, dirty floors, strange stains on the wall. They kinldy gave us another room, but it was only a little better. The rooms desperately need deep cleaned as the walls and woodworking are filthy and grimy. Other than that, service is great and staff is super nice. Food was alright, not the best.
10
Lauren
1 may 2025
·
Se alojó 7 noches
Food was excellent and there was literally always someone cleaning the floors. It was spotlessly clean. Lots of pools to choose from, and a nice sandy beach. The water is too rough for ocean swimming, but good for a long stroll down the beach. Our room in the tower was large and really quiet.
Food was excellent and there was literally always someone cleaning the floors. It was spotlessly clean. Lots of pools to choose from, and a nice sandy beach. The water is too rough for ocean swimming, but good for a long stroll down the beach. Our room in the tower was large and really quiet.
10
Stewart
29 nov 2025
·
Se alojó 14 noches
Room was spotless every day, with a bonus towel animal.
Room was spotless every day, with a bonus towel animal.
10
George
1 mar 2026
·
Se alojó 11 noches
The entire hotel is kept spotless. Very efficient and friendly staff. Cleanup is ongoing throughout the day and night.
The entire hotel is kept spotless. Very efficient and friendly staff. Cleanup is ongoing throughout the day and night.
10
Miguel
29 jul 2025
·
Se alojó 3 noches
The hotel was clean and the staff was wonderful, very attentive.
The hotel was clean and the staff was wonderful, very attentive.
4
Mitzy
7 ago 2025
·
Se alojó 6 noches
This is a large, nice-looking hotel from the outside. Bellmen were helpful at arrival, but check-in was a mess—long lines and no order. Only four small, hot elevators for a huge property felt unsafe. Rooms were basic and damp. The beds were horrible—uncomfortable and hard to sleep on. Minibar and liquor bottles were empty. Requests for towels and coffee took over an hour. Thin walls—you hear everything. Buffets were overcrowded and unsanitary. We even saw a roach crawling up a curtain, and the staff just brushed it off. No one was cleaning the food stations. The pools weren’t better. One of my daughters saw a small child poop in the pool—not just pee, but actual poop. They told a staff member and no one came to clean it. It was disgusting. They had to leave and find another pool on their own. No supervision, no action taken. The on-site theater was hot and humid with no AC. The beach is pretty but unsafe—strong waves, not kid-friendly. The hotel is also far from everything—about 35–40 minutes from town. You’ll need a taxi at night. The only reason I’m giving 2 stars is because the kids enjoyed the variety of pools. But overall, the hotel is dirty, mismanaged, and not worth the money. I strongly recommend staying at an Airbnb closer to el centro or in Zona Dorada. I won’t be back.
This is a large, nice-looking hotel from the outside. Bellmen were helpful at arrival, but check-in was a mess—long lines and no order. Only four small, hot elevators for a huge property felt unsafe. Rooms were basic and damp. The beds were horrible—uncomfortable and hard to sleep on. Minibar and liquor bottles were empty. Requests for towels and coffee took over an hour. Thin walls—you hear everything. Buffets were overcrowded and unsanitary. We even saw a roach crawling up a curtain, and the staff just brushed it off. No one was cleaning the food stations. The pools weren’t better. One of my daughters saw a small child poop in the pool—not just pee, but actual poop. They told a staff member and no one came to clean it. It was disgusting. They had to leave and find another pool on their own. No supervision, no action taken. The on-site theater was hot and humid with no AC. The beach is pretty but unsafe—strong waves, not kid-friendly. The hotel is also far from everything—about 35–40 minutes from town. You’ll need a taxi at night. The only reason I’m giving 2 stars is because the kids enjoyed the variety of pools. But overall, the hotel is dirty, mismanaged, and not worth the money. I strongly recommend staying at an Airbnb closer to el centro or in Zona Dorada. I won’t be back.
2
Beatriz Chavez
6 ago 2025
·
Se alojó 7 noches
NO air conditioning in restaurants, lobby, hallways. Utter chaos in common areas. Packed lobby, doors held open 24/7. Open hallway windows - no screens or fall protection for kids. Flies on the food inside the restaurants! Food left out on corridors for guest's convenience full of flies. Kids & adults grabbing food with hands, tasting food & putting it back. Same food every day. Dinner reservations offer the same buffet food with 2-4 different dinner plates. No shrimp. 1 guest had food poisoning. Bedbugs in 2 of 3 rooms. Mildew on balcony curtains. Filthy spa. No internet. Broken refrigerator & safe. Excessive wait on elevators and no bell sound, so they were missed. Remote w/ corroded batteries, missing tv remote. No personal log-in to Netflix / Prime. Laundry service returned everything wrinkled. Bathtub/shower dangerously slippery. 1 keyed pool towel per guest, if lost $15 charge. No air-conditioning or cross ventilation in the entertaining building; left open in sweltering humidity. Outdoor bartenders continually ran out of drinks. Outdoor food by pool was swarmed with flies and smoke. Food left by the pool had birds eating it. Tile around a pool area - dangerously slippery. Outside music at night could be heard inside the room. Sheets were dingy, pillows smelled. The employees were great, hard working. Management does not know how to run a 1000+ room hotel. Might have been great when first opened - now rundown. Appears it's all about profit at employees & guests' expense
NO air conditioning in restaurants, lobby, hallways. Utter chaos in common areas. Packed lobby, doors held open 24/7. Open hallway windows - no screens or fall protection for kids. Flies on the food inside the restaurants! Food left out on corridors for guest's convenience full of flies. Kids & adults grabbing food with hands, tasting food & putting it back. Same food every day. Dinner reservations offer the same buffet food with 2-4 different dinner plates. No shrimp. 1 guest had food poisoning. Bedbugs in 2 of 3 rooms. Mildew on balcony curtains. Filthy spa. No internet. Broken refrigerator & safe. Excessive wait on elevators and no bell sound, so they were missed. Remote w/ corroded batteries, missing tv remote. No personal log-in to Netflix / Prime. Laundry service returned everything wrinkled. Bathtub/shower dangerously slippery. 1 keyed pool towel per guest, if lost $15 charge. No air-conditioning or cross ventilation in the entertaining building; left open in sweltering humidity. Outdoor bartenders continually ran out of drinks. Outdoor food by pool was swarmed with flies and smoke. Food left by the pool had birds eating it. Tile around a pool area - dangerously slippery. Outside music at night could be heard inside the room. Sheets were dingy, pillows smelled. The employees were great, hard working. Management does not know how to run a 1000+ room hotel. Might have been great when first opened - now rundown. Appears it's all about profit at employees & guests' expense
10
Kevin
12 nov 2025
·
Se alojó 6 noches
Clean rooms and pools
Clean rooms and pools
2
Deici
10 ago 2025
·
Se alojó 3 noches
Hotel pools were very dirty too many people they did not clean the pools my kids got a rash
Hotel pools were very dirty too many people they did not clean the pools my kids got a rash
4
Yenn
28 jul 2025
·
Se alojó 4 noches
No me volvería a quedar ahí. La playa es muy bonita, pero como la ciudad es sumamente insegura es de quedarte en el todo incluido todo el día. Es imposible sacarle provecho al todo incluido porque el servicio es terrible, no llevan bebidas ni alimentos a albercas o playa, debes hacer fila en el bar para que te sirvan algo o fila en el restaurante para comer. Las habitaciones remodeladas son muy bonitas y en general las instalaciones tienen potencial, pero está incómodamente lleno de personas, lleno de moscas y con aroma a larva y putrefacción. Las albercas llenas de insectos muertos flotando y cuando pedía a staff del hotel que si lo limpiaban claro que no. El único restaurante abierto a la hora de la comida no tiene clima, entonces es comer entre moscas y calor. Las bebidas de mala calidad y sabor, la comida apenas comestible en los buffet. Imposible reservar en los restaurantes para cenar porque desde que llegamos ya estaban full las reservaciones. Tiene unos toboganes y área infantil muy divertidos para los niños, y la zona de la playa es limpia y con mar seguro. En general el hotel tiene potencial, pero está terriblemente administrado. El staff trata de hacer su mejor esfuerzo, todos con muy bonita actitud, pero no dan a basto con tanta gente.
No me volvería a quedar ahí. La playa es muy bonita, pero como la ciudad es sumamente insegura es de quedarte en el todo incluido todo el día. Es imposible sacarle provecho al todo incluido porque el servicio es terrible, no llevan bebidas ni alimentos a albercas o playa, debes hacer fila en el bar para que te sirvan algo o fila en el restaurante para comer. Las habitaciones remodeladas son muy bonitas y en general las instalaciones tienen potencial, pero está incómodamente lleno de personas, lleno de moscas y con aroma a larva y putrefacción. Las albercas llenas de insectos muertos flotando y cuando pedía a staff del hotel que si lo limpiaban claro que no. El único restaurante abierto a la hora de la comida no tiene clima, entonces es comer entre moscas y calor. Las bebidas de mala calidad y sabor, la comida apenas comestible en los buffet. Imposible reservar en los restaurantes para cenar porque desde que llegamos ya estaban full las reservaciones. Tiene unos toboganes y área infantil muy divertidos para los niños, y la zona de la playa es limpia y con mar seguro. En general el hotel tiene potencial, pero está terriblemente administrado. El staff trata de hacer su mejor esfuerzo, todos con muy bonita actitud, pero no dan a basto con tanta gente.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones a menudo ofrecen excelentes vistas al mar y pueden ser espaciosas, pero muchas parecen anticuadas, con pequeños problemas de mantenimiento, bañeras-ducha altas, aire acondicionado débil y, ocasionalmente, olores a humedad o ruido.
Reseñas de huéspedes relacionadas
6
Erik
1 oct 2025
·
Se alojó 7 noches
I have stayed at the Riu in Los Cabos and Nuevo Vallarta and I enjoyed everything about my stay so I decided to give Mazatlan a try. This was is a little out dated it is clean but the bathrooms really need to be updated the tub is extremely tall hard to get into. I can not imagine how hard it would be on older people. My biggest problem was that the elevators were not always working properly. The wait was just terrible and no air conditioner in the elevators when you finally got one because everyone wanted to get on it. The staff was friendly. The buffets had a variety of food something for everyone. The specialty restaurants were just ok. Our favorite was the Mexican one. We did enjoy the adults only pool. I believe if it wasn’t for the elevator situation I would return but to me it is a big deal we were on the 6th floor and we had to climb the stairs several times I can not imagine being top floors with the warm weather. It is also not high season so I don’t even want to find out what happens then.
I have stayed at the Riu in Los Cabos and Nuevo Vallarta and I enjoyed everything about my stay so I decided to give Mazatlan a try. This was is a little out dated it is clean but the bathrooms really need to be updated the tub is extremely tall hard to get into. I can not imagine how hard it would be on older people. My biggest problem was that the elevators were not always working properly. The wait was just terrible and no air conditioner in the elevators when you finally got one because everyone wanted to get on it. The staff was friendly. The buffets had a variety of food something for everyone. The specialty restaurants were just ok. Our favorite was the Mexican one. We did enjoy the adults only pool. I believe if it wasn’t for the elevator situation I would return but to me it is a big deal we were on the 6th floor and we had to climb the stairs several times I can not imagine being top floors with the warm weather. It is also not high season so I don’t even want to find out what happens then.
8
John Robert
11 feb 2025
·
Se alojó 7 noches
Rooms smell musty and mildewy. The food is excellent and the staff are amazing. For a 5 star resort I was disappointed that they didn’t have Don Julio tequila.
Rooms smell musty and mildewy. The food is excellent and the staff are amazing. For a 5 star resort I was disappointed that they didn’t have Don Julio tequila.
8
Sarah Jane
25 nov 2025
·
Se alojó 7 noches
Clean but a little dated. All staff very friendly and helpful.
Clean but a little dated. All staff very friendly and helpful.
6
minerva
4 jun 2025
·
Se alojó 4 noches
Very big and nice hotel. Jr suite was beautiful.. only take away is elevators are slow and ac does not run throughout the building. also no room service offered
Very big and nice hotel. Jr suite was beautiful.. only take away is elevators are slow and ac does not run throughout the building. also no room service offered
10
Mary Louise
15 sept 2025
·
Se alojó 5 noches
The rooms are nice,the only comment I have about the room is the tub shower combination.once you get in the into it and close the shower curtain it’s totally dark and the anti slip on the tub needs to be redone . I did slip but managed to save my self from falling. This hotels biggest strength is their people , everyone was consistently friendly,helpful and did their jobs regardless of the language barrier ( I don’t speak Spanish) I was impressed with every team member I encountered and would return again. I had a really good time.
The rooms are nice,the only comment I have about the room is the tub shower combination.once you get in the into it and close the shower curtain it’s totally dark and the anti slip on the tub needs to be redone . I did slip but managed to save my self from falling. This hotels biggest strength is their people , everyone was consistently friendly,helpful and did their jobs regardless of the language barrier ( I don’t speak Spanish) I was impressed with every team member I encountered and would return again. I had a really good time.
8
Brooke
24 abr 2025
·
Se alojó 7 noches
Our room was a bit run down and musty. Stains around the ceiling vents/fan and in the tub/shower area. Otherwise, cleaning staff were excellent and overall cleanliness very good. Rooms could use an upgrade soon.
Our room was a bit run down and musty. Stains around the ceiling vents/fan and in the tub/shower area. Otherwise, cleaning staff were excellent and overall cleanliness very good. Rooms could use an upgrade soon.
10
Nikki
24 nov 2025
·
Se alojó 7 noches
Suite was clean and comfortable (a little outdated). Staff was superior. Amenities and food fabulous. Only criticism is there’s no adult pool so lots of kids in all 5 pools
Suite was clean and comfortable (a little outdated). Staff was superior. Amenities and food fabulous. Only criticism is there’s no adult pool so lots of kids in all 5 pools
10
Everardo
3 dic 2025
·
Se alojó 7 noches
View was amazing from the 21 floor. Food was good but the reservation system on the app for the restaurants is confusing and it doesn't work.
View was amazing from the 21 floor. Food was good but the reservation system on the app for the restaurants is confusing and it doesn't work.
4
Kathy
30 nov 2025
·
Se alojó 14 noches
We were put in a poor room. We paid for ocean view. They changed us to an “upgraded room.” It was worse than the first room. The fans for the hotel were located to the right of our room. The front view was another part of the hotel. Third time was the charm. Ocean view room. We had to ask to get beer put in our fridge. We also had to ask for coffee. The buffet was good. It was almost impossible to get into the other restaurants. We tried making reservations on the app. Didn’t work. We had to go to the front dest at 7 in the morning so we could book a table at the other restaurants. You could only book a restaurant that day. Seems like a poor system to me. The RIU was too far out of the way. The beaches were nice there. The only adult pool, had a ton of bees around the bar area. A lot of people got bee stings. It was a crazy amount. That pool area aside from the bees was the cleanest pool. The other pools had a lot of families. Not very clean areas. We wouldn’t stay there again.
We were put in a poor room. We paid for ocean view. They changed us to an “upgraded room.” It was worse than the first room. The fans for the hotel were located to the right of our room. The front view was another part of the hotel. Third time was the charm. Ocean view room. We had to ask to get beer put in our fridge. We also had to ask for coffee. The buffet was good. It was almost impossible to get into the other restaurants. We tried making reservations on the app. Didn’t work. We had to go to the front dest at 7 in the morning so we could book a table at the other restaurants. You could only book a restaurant that day. Seems like a poor system to me. The RIU was too far out of the way. The beaches were nice there. The only adult pool, had a ton of bees around the bar area. A lot of people got bee stings. It was a crazy amount. That pool area aside from the bees was the cleanest pool. The other pools had a lot of families. Not very clean areas. We wouldn’t stay there again.
8
Adrian
9 nov 2025
·
Se alojó 5 noches
Everything was good, exept the elevators took to long, the A/C in our room was not working to good, and the room needed handyman touch ups. Other then that i would visit again in a couple of years.
Everything was good, exept the elevators took to long, the A/C in our room was not working to good, and the room needed handyman touch ups. Other then that i would visit again in a couple of years.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El personal es ampliamente descrito como amable, trabajador y servicial. Sin embargo, el registro de entrada puede ser caótico, la aplicación y las reservas de restaurantes frustran a muchos, y las solicitudes o el reabastecimiento del minibar a veces tardan.
Reseñas de huéspedes relacionadas
10
Tracy
19 abr 2025
·
Se alojó 7 noches
This property was very clean and the staff was amazing! We had Fonsesco as our waiter for lunch and dinner. Find him in the buffets he will look after you! I used the app to request services for our room (extra pillows and blankets) and they were delivered promptly. I would definitely recommend staying at this property.
This property was very clean and the staff was amazing! We had Fonsesco as our waiter for lunch and dinner. Find him in the buffets he will look after you! I used the app to request services for our room (extra pillows and blankets) and they were delivered promptly. I would definitely recommend staying at this property.
6
Maria Ana
2 jul 2025
·
Se alojó 6 noches
Our room was not available at 3pm when we were told was the check in. The lady that gave out room keys was extremely rude and stated check in is any time after 3 so we didn’t get a room until about 4. The wait to get drinks by the pool is extremely long. We also were never able to get a reservation because the app never worked for us.
Our room was not available at 3pm when we were told was the check in. The lady that gave out room keys was extremely rude and stated check in is any time after 3 so we didn’t get a room until about 4. The wait to get drinks by the pool is extremely long. We also were never able to get a reservation because the app never worked for us.
8
johan
23 ago 2025
·
Se alojó 4 noches
The place was awesome 💯 but the problem was we got robbed in our room while we were out we had some cash in our luggage bag and it was gone when we came back an all they told us at customer service that they weren't responsible for that 😭
The place was awesome 💯 but the problem was we got robbed in our room while we were out we had some cash in our luggage bag and it was gone when we came back an all they told us at customer service that they weren't responsible for that 😭
10
Luis
26 nov 2025
·
Se alojó 4 noches
The staff is friendly, attentive, and they go out of their way to accommodate requests. We had an amazing experience
The staff is friendly, attentive, and they go out of their way to accommodate requests. We had an amazing experience
10
Leo
4 oct 2025
·
Se alojó 7 noches
check in was chaotic, elevators don't stop at all floors, other than that the place is nice. Buffet is the best.
check in was chaotic, elevators don't stop at all floors, other than that the place is nice. Buffet is the best.
2
Yaneth G
26 jun 2025
·
Se alojó 4 noches
I was very disappointed with riu Mazatlán our mini fridge and our friends in a different room never got stocked once and we were there 4 days, when day of check out came our flight was at 9pm but hotel said that we need to be out there lobby by 5pm we were just sitting they were not the nicest here
I was very disappointed with riu Mazatlán our mini fridge and our friends in a different room never got stocked once and we were there 4 days, when day of check out came our flight was at 9pm but hotel said that we need to be out there lobby by 5pm we were just sitting they were not the nicest here
8
Nicole
24 feb 2025
·
Se alojó 9 noches
property was not as kept up as should have been loose tiles cracks etc. As a matter of fact during our stay in our room on the 15th floor one day it sounded like an earthquake happened,when we looked outside the balcony tiles are creaking and moving and popping up.Very scary we went down and asked to be relocated! Also the elevators are extremely slow in the older building and dining options are not very good. Almost impossible to get reservations in the 3 specialty restaurants! We are longterm customers of the Rio hotel chain and this one was the most disappointing. Bright note some of the staff was amazing especially chef Jonathan and Paola at the front desk!
property was not as kept up as should have been loose tiles cracks etc. As a matter of fact during our stay in our room on the 15th floor one day it sounded like an earthquake happened,when we looked outside the balcony tiles are creaking and moving and popping up.Very scary we went down and asked to be relocated! Also the elevators are extremely slow in the older building and dining options are not very good. Almost impossible to get reservations in the 3 specialty restaurants! We are longterm customers of the Rio hotel chain and this one was the most disappointing. Bright note some of the staff was amazing especially chef Jonathan and Paola at the front desk!
4
Kathy
30 nov 2025
·
Se alojó 14 noches
We were put in a poor room. We paid for ocean view. They changed us to an “upgraded room.” It was worse than the first room. The fans for the hotel were located to the right of our room. The front view was another part of the hotel. Third time was the charm. Ocean view room. We had to ask to get beer put in our fridge. We also had to ask for coffee. The buffet was good. It was almost impossible to get into the other restaurants. We tried making reservations on the app. Didn’t work. We had to go to the front dest at 7 in the morning so we could book a table at the other restaurants. You could only book a restaurant that day. Seems like a poor system to me. The RIU was too far out of the way. The beaches were nice there. The only adult pool, had a ton of bees around the bar area. A lot of people got bee stings. It was a crazy amount. That pool area aside from the bees was the cleanest pool. The other pools had a lot of families. Not very clean areas. We wouldn’t stay there again.
We were put in a poor room. We paid for ocean view. They changed us to an “upgraded room.” It was worse than the first room. The fans for the hotel were located to the right of our room. The front view was another part of the hotel. Third time was the charm. Ocean view room. We had to ask to get beer put in our fridge. We also had to ask for coffee. The buffet was good. It was almost impossible to get into the other restaurants. We tried making reservations on the app. Didn’t work. We had to go to the front dest at 7 in the morning so we could book a table at the other restaurants. You could only book a restaurant that day. Seems like a poor system to me. The RIU was too far out of the way. The beaches were nice there. The only adult pool, had a ton of bees around the bar area. A lot of people got bee stings. It was a crazy amount. That pool area aside from the bees was the cleanest pool. The other pools had a lot of families. Not very clean areas. We wouldn’t stay there again.
8
Brad
29 abr 2025
·
Se alojó 7 noches
We were very impressed with Riu Emerald Bay, the hotel was clean, staff were very good and the food and food options were excellent. The only comment I would make is that the housekeeping staff did not replenish our suite coffee and condiments daily, or bottled water. Had to contact the front desk and get those items replenished. Not sure why this is?
We were very impressed with Riu Emerald Bay, the hotel was clean, staff were very good and the food and food options were excellent. The only comment I would make is that the housekeeping staff did not replenish our suite coffee and condiments daily, or bottled water. Had to contact the front desk and get those items replenished. Not sure why this is?
6
Carlos
23 jun 2025
·
Se alojó 2 noches
Tiene sus cosas buenas y malas. Comida y bebidas bien para lo que es en cantidad esta bueno. Pero si ya esta sobrepasada la cantidad de gente a lo que puede atender el personal. Es poco personal para la cantidad de huesoedes. por ejemplo en barra hasta 1 hora para poder servirte un trago 1 HORA. Y las instalaciones ya estan dando el viejaso.
Tiene sus cosas buenas y malas. Comida y bebidas bien para lo que es en cantidad esta bueno. Pero si ya esta sobrepasada la cantidad de gente a lo que puede atender el personal. Es poco personal para la cantidad de huesoedes. por ejemplo en barra hasta 1 hora para poder servirte un trago 1 HORA. Y las instalaciones ya estan dando el viejaso.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Entorno frente a la playa con vistas impresionantes, pero está lejos del centro y de las atracciones; los taxis o los trayectos largos son comunes, y las bandas en la playa pública pueden ser ruidosas durante el día.
Reseñas de huéspedes relacionadas
8
Jorge Alonso
7 may 2025
·
Se alojó 2 noches
Sin duda una excelente opcion para quedarte en mazatlán si tienes plan tranquilo ya que esta lejos de la zona dorada (malecon) sin embargo el servicio instalaciones es genial, solo que la barra es sumamente económica botellas de no mas de 150 pesos en el super literal tu mejor opcion es tomar cerveza o llevar tu botella preferida
Sin duda una excelente opcion para quedarte en mazatlán si tienes plan tranquilo ya que esta lejos de la zona dorada (malecon) sin embargo el servicio instalaciones es genial, solo que la barra es sumamente económica botellas de no mas de 150 pesos en el super literal tu mejor opcion es tomar cerveza o llevar tu botella preferida
8
Michael
9 mar 2025
·
Se alojó 4 noches
Overall a great destination for families. The entertainment options are limited but you can always take a taxi into the city.
Overall a great destination for families. The entertainment options are limited but you can always take a taxi into the city.
8
Israel
21 abr 2025
·
Se alojó 7 noches
Really great place to stay with family of five. Would definitely stay again. Direct access to beautiful beach and ocean was amazing.
Really great place to stay with family of five. Would definitely stay again. Direct access to beautiful beach and ocean was amazing.
8
Catherine
16 nov 2025
·
Se alojó 14 noches
This hotel was awesome!! The room was great with a gorgeous view. The staff and service was excellent!! The food was amazing!! With 3 a la carte restaurants, 2 buffets and a beach grill, there were grest choices! The beach was incredible with fun waves for boogie boarding. The pools looked like a lot of fun, but we love hanging out on the beach. We took our own sun shades since the palm trees on the beach did not give enough shade. Add beach palapas!! Only 2 negatives; - the elevators were awful. Even though there were 4 of them at our end of the hotel, they would often bypass our floor. We had to wait for 5-10 minutes sometimes. - at around 2-3pm every day, private bands would set up on the public beach in front of the hotel. Even one would take away from the amazing serenity of the beach, but there were usually 3-7 bands within a few hundred yards of each other, almost competing with each other. We could even hear them in our room and would turn on the tv to drown out the noise. The hotel posts a disclaimer in the lobby and on the website about it being out of their control because it is a public beach, but it is the only reason we would not go back. So sad to say because we absolutely love everything else!!!
This hotel was awesome!! The room was great with a gorgeous view. The staff and service was excellent!! The food was amazing!! With 3 a la carte restaurants, 2 buffets and a beach grill, there were grest choices! The beach was incredible with fun waves for boogie boarding. The pools looked like a lot of fun, but we love hanging out on the beach. We took our own sun shades since the palm trees on the beach did not give enough shade. Add beach palapas!! Only 2 negatives; - the elevators were awful. Even though there were 4 of them at our end of the hotel, they would often bypass our floor. We had to wait for 5-10 minutes sometimes. - at around 2-3pm every day, private bands would set up on the public beach in front of the hotel. Even one would take away from the amazing serenity of the beach, but there were usually 3-7 bands within a few hundred yards of each other, almost competing with each other. We could even hear them in our room and would turn on the tv to drown out the noise. The hotel posts a disclaimer in the lobby and on the website about it being out of their control because it is a public beach, but it is the only reason we would not go back. So sad to say because we absolutely love everything else!!!
10
Winston
30 abr 2025
·
Se alojó 5 noches
Great beach vacation. The propery is great and the staff were excellent. Good live entertainment in the evening. The pool and food service were great. Felt very comfortable and secured. Will surely look into coming back to this place.
Great beach vacation. The propery is great and the staff were excellent. Good live entertainment in the evening. The pool and food service were great. Felt very comfortable and secured. Will surely look into coming back to this place.
8
Olga
30 sept 2025
·
Se alojó 4 noches
We had a perfect view of the ocean. The building is big but a little old. The food was okay, it's all inclusive, so not great. The pools were good and clean. Staff were courteous and attentive. Now the bad: not enough elevators for the amount of people, so you will wait a while to go up and down. There isn't much to do within walking distance and it is far from all of the attractions, so you will need to catch a ride or drive a good 35-45 min to get into town. 350 to 500 pesos each way, so it gets expensive to get around. If you are staying at the hotel and not doing much outside of the hotel, then it's good, otherwise, stay somewhere not all inclusive near the Malecon area, so you can explore and eat better food.
We had a perfect view of the ocean. The building is big but a little old. The food was okay, it's all inclusive, so not great. The pools were good and clean. Staff were courteous and attentive. Now the bad: not enough elevators for the amount of people, so you will wait a while to go up and down. There isn't much to do within walking distance and it is far from all of the attractions, so you will need to catch a ride or drive a good 35-45 min to get into town. 350 to 500 pesos each way, so it gets expensive to get around. If you are staying at the hotel and not doing much outside of the hotel, then it's good, otherwise, stay somewhere not all inclusive near the Malecon area, so you can explore and eat better food.
8
Anel
8 may 2025
·
Se alojó 5 noches
First time staying at a Riu and was definitely impressed! Very clean overall, staff was super friendly and helpful the entire trip. The only thing that I didn’t like was how out of the way it felt. Didn’t feel unsafe or anything but just kind of farther away from the busier parts, which I didn’t mind much since there’s no need to leave the resort if you don’t need to! First time coming to Mazatlan and will definitely be back!
First time staying at a Riu and was definitely impressed! Very clean overall, staff was super friendly and helpful the entire trip. The only thing that I didn’t like was how out of the way it felt. Didn’t feel unsafe or anything but just kind of farther away from the busier parts, which I didn’t mind much since there’s no need to leave the resort if you don’t need to! First time coming to Mazatlan and will definitely be back!
6
Kayleen
1 sept 2025
·
Se alojó 3 noches
staff was very nice and helpful , beach area was really nice and the view was amazing. Hotel is very far from the main areas in Mazatlan.Room was outdated and the tub/shower smelled bad.Actual room was not nice but the view and staff were very helpful.Food was okay.Pool water was very hot
staff was very nice and helpful , beach area was really nice and the view was amazing. Hotel is very far from the main areas in Mazatlan.Room was outdated and the tub/shower smelled bad.Actual room was not nice but the view and staff were very helpful.Food was okay.Pool water was very hot
6
marianne
22 sept 2025
·
Se alojó 7 noches
Staff were very kind and hospitable. Food was very disappointing, although the drinks were always good. Loved the activities that were offered especially the pool volleyball and beach volleyball. Loved that the staff tried to include many visitors in the activities. It would have been nice to have a free shuttle or something to nearby restaurants or food as it is very far away from town.
Staff were very kind and hospitable. Food was very disappointing, although the drinks were always good. Loved the activities that were offered especially the pool volleyball and beach volleyball. Loved that the staff tried to include many visitors in the activities. It would have been nice to have a free shuttle or something to nearby restaurants or food as it is very far away from town.
10
Carlos
27 mar 2025
·
Se alojó 3 noches
Great location, friendly staff, you dont have to leave the resort if you didn't want to everything is there.
Great location, friendly staff, you dont have to leave the resort if you didn't want to everything is there.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
Los buffets y bares ofrecen muchas opciones y algunos huéspedes disfrutan de la comida, pero muchos la encuentran repetitiva o promedio; las reservas en los restaurantes a la carta son difíciles, y algunos informan de problemas de higiene o de sentirse enfermos, con bebidas de calidad a menudo inferior.
Reseñas de huéspedes relacionadas
6
Denice
10 ago 2025
·
Se alojó 7 noches
My main complaint is the low quality alcohol served; food was average and repetitive; very crowded place with full elevators, lines to eat, noisy.
My main complaint is the low quality alcohol served; food was average and repetitive; very crowded place with full elevators, lines to eat, noisy.
6
Maricar Ysalina
23 abr 2025
·
Se alojó 6 noches
Overall Friendly waiters and very attentive during our breakfast and dinner. Housekeeping is the best too, we always go back to the room clean and tidy. We love the area for being safe and quiet. But on our 2nd and 3rd day, me and my husband ate tacos by Pepe's food and we suspect we had food poisoning. We stop eating the tacos and we feel better. Then again on our last full day at the resort during lunchtime my husband grab tacos again for our lunch, and uhhh terrible cos after few hours we feel bad with our stomach again and lots of throwing up. In one of our dinner my daughter was eating caesar salad when was about to add cheese she saw a mold. She told me that there's mold on the shredded cheese and reported it to the waiter immediately, I guess they replace them with a new one (hope not just removed the molds thats on top).
Overall Friendly waiters and very attentive during our breakfast and dinner. Housekeeping is the best too, we always go back to the room clean and tidy. We love the area for being safe and quiet. But on our 2nd and 3rd day, me and my husband ate tacos by Pepe's food and we suspect we had food poisoning. We stop eating the tacos and we feel better. Then again on our last full day at the resort during lunchtime my husband grab tacos again for our lunch, and uhhh terrible cos after few hours we feel bad with our stomach again and lots of throwing up. In one of our dinner my daughter was eating caesar salad when was about to add cheese she saw a mold. She told me that there's mold on the shredded cheese and reported it to the waiter immediately, I guess they replace them with a new one (hope not just removed the molds thats on top).
2
Diana L
29 sept 2025
·
Se alojó 3 noches
This is the worst hotel I’ve ever been they charge you for anything and everything food is always the same is not variety not Mexican food they don’t have any seafood even though is a beach hotel, is no ROOM SERVICE which is stupid right beer is hot so to anyone trying to get a hotel in Mazatlan I recommend you to go to PUEBLO BONITO is 100 percent better than this. Riu hotel is not worth it don’t go is expensive but you are paying for nothing good. Your welcome.
This is the worst hotel I’ve ever been they charge you for anything and everything food is always the same is not variety not Mexican food they don’t have any seafood even though is a beach hotel, is no ROOM SERVICE which is stupid right beer is hot so to anyone trying to get a hotel in Mazatlan I recommend you to go to PUEBLO BONITO is 100 percent better than this. Riu hotel is not worth it don’t go is expensive but you are paying for nothing good. Your welcome.
10
Emilio
27 ene 2026
·
Se alojó 2 noches
Great variety of food choices for the whole family. Clean hotel with awesome personnel.
Great variety of food choices for the whole family. Clean hotel with awesome personnel.
10
Jonathan
24 nov 2025
·
Se alojó 5 noches
Plenty of pools very clean. Food was good. Lots of options shoulder season definitely the best time to travel there.
Plenty of pools very clean. Food was good. Lots of options shoulder season definitely the best time to travel there.
8
Douglas
16 nov 2025
·
Se alojó 7 noches
Great staff and location. Food can get repetitive and booking the al a cartes can be frustrating with the app. It’s not clear when the next day becomes available or whether certain restaurants are just closed certain days. The hotel is vertical so most guests will use the elevators. There are eight of them but at peak times the wait can be long. Using the stairs can be quite a time saver if you’re up for it.
Great staff and location. Food can get repetitive and booking the al a cartes can be frustrating with the app. It’s not clear when the next day becomes available or whether certain restaurants are just closed certain days. The hotel is vertical so most guests will use the elevators. There are eight of them but at peak times the wait can be long. Using the stairs can be quite a time saver if you’re up for it.
2
Jacqueline
6 feb 2025
·
Se alojó 7 noches
I ended up with food poisoning the 3rd day we were there. Not the first time I've had a bad reaction to spinach, so very familiar with what it feels like. We never left the property, which was really nice. The beach was great. Weather was really mild for January. Would possibly stay again, but avoid raw foods.
I ended up with food poisoning the 3rd day we were there. Not the first time I've had a bad reaction to spinach, so very familiar with what it feels like. We never left the property, which was really nice. The beach was great. Weather was really mild for January. Would possibly stay again, but avoid raw foods.
8
Christina
3 abr 2025
·
Se alojó 7 noches
Property is very clean and the staff is excellent. Eric in the pool bar was our favorite bartender he made the best margaritas and was so attentive to guests and friendly. All the wait staff in the restaurants were great as well. The only things we did not like about this Riu is how hard it was to get reservations at the a la carte restaurants. We were there a whole week and were only able to eat at one of them. The app reservations never showed up all days were booked up. Other than that this is a great place in Mazatlan.
Property is very clean and the staff is excellent. Eric in the pool bar was our favorite bartender he made the best margaritas and was so attentive to guests and friendly. All the wait staff in the restaurants were great as well. The only things we did not like about this Riu is how hard it was to get reservations at the a la carte restaurants. We were there a whole week and were only able to eat at one of them. The app reservations never showed up all days were booked up. Other than that this is a great place in Mazatlan.
8
Nicole
24 feb 2025
·
Se alojó 9 noches
property was not as kept up as should have been loose tiles cracks etc. As a matter of fact during our stay in our room on the 15th floor one day it sounded like an earthquake happened,when we looked outside the balcony tiles are creaking and moving and popping up.Very scary we went down and asked to be relocated! Also the elevators are extremely slow in the older building and dining options are not very good. Almost impossible to get reservations in the 3 specialty restaurants! We are longterm customers of the Rio hotel chain and this one was the most disappointing. Bright note some of the staff was amazing especially chef Jonathan and Paola at the front desk!
property was not as kept up as should have been loose tiles cracks etc. As a matter of fact during our stay in our room on the 15th floor one day it sounded like an earthquake happened,when we looked outside the balcony tiles are creaking and moving and popping up.Very scary we went down and asked to be relocated! Also the elevators are extremely slow in the older building and dining options are not very good. Almost impossible to get reservations in the 3 specialty restaurants! We are longterm customers of the Rio hotel chain and this one was the most disappointing. Bright note some of the staff was amazing especially chef Jonathan and Paola at the front desk!
4
Rhonda
30 jul 2025
·
Se alojó 3 noches
The food was mediocre! Everyday for lunch we set in a hot dining area with flies everywhere even on the food and it was disgusting.
The food was mediocre! Everyday for lunch we set in a hot dining area with flies everywhere even on the food and it was disgusting.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
Raúl
hace 2 semanas
·
Se alojó 3 noches
Muy agusto todo servicio súper bien
Muy agusto todo servicio súper bien
8
Ma del Pilar
13 ago 2026
·
Se alojó 3 noches
Todo bien muy grande el hotel
Todo bien muy grande el hotel
10
Jesus Armando
12 ago 2026
·
Se alojó 3 noches
Excelente destino, los restaurantes riquisimos
Excelente destino, los restaurantes riquisimos
10
Dalia Isabel
9 ago 2026
·
Se alojó 5 noches
Todo excelente, solo en la comida deberían tener variedad porque al menos todos los días nos tocó la mismo.
Todo excelente, solo en la comida deberían tener variedad porque al menos todos los días nos tocó la mismo.
10
Javier Adrian
2 ago 2026
·
Se alojó 3 noches
Execelente ...servicio alberca .. personal
Execelente ...servicio alberca .. personal
¿Tienes una pregunta?
Las respuestas instantáneas de IA se basan en la información del hotel.
Considering this hotel for your Mazatlán trip?
¿Cómo suelen ser los precios de las habitaciones en Riu Emerald Bay - All Inclusive en Mazatlán?
En los próximos 60-90 días, los precios de las habitaciones en Riu Emerald Bay - All Inclusive en Mazatlán suelen rondar los 136 US$ por noche para dos personas, con un rango de precios de 136 US$ a 143 US$.
¿Cuándo es el mejor momento para visitar Riu Emerald Bay - All Inclusive en Mazatlán con menos multitudes?
La demanda en Riu Emerald Bay - All Inclusive en Mazatlán alcanza su punto máximo en febrero y disminuye constantemente después; agosto es el mes más tranquilo para visitar, con multitudes notablemente menores y mayor disponibilidad.
¿Qué mes tiene las tarifas más bajas en Riu Emerald Bay - All Inclusive en Mazatlán?
Diciembre es el mes más barato para alojarse en Riu Emerald Bay - All Inclusive en Mazatlán, con un promedio de 372 US$ por noche; julio es el más caro, con un promedio de 1196 US$. Las tarifas más bajas de diciembre se producen en una época diferente del año que el mes más tranquilo, que es agosto.
¿Qué atracciones cercanas y ambiente puedo esperar alrededor de Riu Emerald Bay - All Inclusive en Mazatlán?
Riu Emerald Bay - All Inclusive en Mazatlán se encuentra cerca de puntos destacados de la playa como Witches Beach y Punta Camaron Beach, así como de lugares aptos para familias como Mazagua Aquatic Park y Marina Mazatlan Golf Course. La propiedad es adecuada para familias y parejas y se centra en un ambiente de relajación con playa y spa.
¿Cómo se comparan las tarifas de Riu Emerald Bay - All Inclusive con las de otros hoteles en Mazatlán?
Riu Emerald Bay - All Inclusive es más caro que la mayoría de las opciones cercanas – más barato que solo 1 de 16 hoteles comparables en Mazatlán – mostrando una mediana típica de 579 US$ por noche frente a aproximadamente 122 US$ para sus competidores.
Precios para las próximas fechas
septiembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-09-16: NO DATA
- 2026-09-17: 136.14408772764588USD
- 2026-09-18: 136.04240542689513USD
- 2026-09-19: 135.69286484674072USD
- 2026-09-20: 135.62313908903502USD
- 2026-09-21: 136.14408772764588USD
- 2026-09-22: 135.7921098583374USD
- 2026-09-23: 136.0893363939514USD
- 2026-09-24: 136.0893363939514USD
- 2026-09-25: 136.14408772764588USD
- 2026-09-26: 135.7921098583374USD
- 2026-09-27: 134.2735647414093USD
- 2026-09-28: 136.14408772764588USD
- 2026-09-29: 136.14408772764588USD
- 2026-09-30: 135.7921098583374USD
- 2026-10-01: 136.19101869470214USD
- 2026-10-02: 136.14408772764588USD
- 2026-10-03: 135.77255894174195USD
- 2026-10-04: 138.0421748761139USD
- 2026-10-05: 136.14408772764588USD
- 2026-10-06: 135.7921098583374USD
- 2026-10-07: 135.7921098583374USD
- 2026-10-08: 135.7921098583374USD
- 2026-10-09: 136.19101869470214USD
- 2026-10-10: 135.7921098583374USD
- 2026-10-11: 136.19101869470214USD
- 2026-10-12: 135.7921098583374USD
- 2026-10-13: 137.7125797377777USD
- 2026-10-14: 135.7921098583374USD
- 2026-10-15: 136.0893363939514USD
- 2026-10-16: 136.0893363939514USD
- 2026-10-17: 136.0893363939514USD
- 2026-10-18: 137.7125797377777USD
- 2026-10-19: 136.0893363939514USD
- 2026-10-20: 135.7921098583374USD
- 2026-10-21: 136.0893363939514USD
- 2026-10-22: 136.19101869470214USD
- 2026-10-23: 136.14408772764588USD
- 2026-10-24: 135.7921098583374USD
- 2026-10-25: 136.0893363939514USD
- 2026-10-26: 135.7921098583374USD
- 2026-10-27: 135.7921098583374USD
- 2026-10-28: 137.70543444763183USD
- 2026-10-29: 137.65539988215636USD
- 2026-10-30: 136.19101869470214USD
- 2026-10-31: 136.2457700283966USD
- 2026-11-01: 135.7921098583374USD
- 2026-11-02: 136.14408772764588USD
- 2026-11-03: 136.19101869470214USD
- 2026-11-04: 137.65539988215636USD
- 2026-11-05: 136.14408772764588USD
- 2026-11-06: 136.19101869470214USD
- 2026-11-07: 134.67361331730652USD
- 2026-11-08: 134.76746648419189USD
- 2026-11-09: 136.19101869470214USD
- 2026-11-10: 137.6696992296753USD
- 2026-11-11: 136.14408772764588USD
- 2026-11-12: 137.65539988215636USD
- 2026-11-13: 136.14408772764588USD
- 2026-11-14: 136.19101869470214USD
- 2026-11-15: 136.0893363939514USD
- 2026-11-16: 137.65539988215636USD
Este alojamiento no permite realizar el registro de entrada fuera del horario establecido. El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática. Este establecimiento no permite los cambios de nombre en las reservas. El nombre de la reserva debe coincidir con el nombre del huésped que se registra y se hospeda en el alojamiento. Se requiere un documento de identidad con foto.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- El nombre de la tarjeta de crédito utilizada a la llegada para pagar gastos adicionales debe corresponderse con el nombre principal que figura en la reserva de la habitación.
- Este alojamiento acepta tarjetas de crédito. No se aceptan pagos en efectivo.
- Este alojamiento se reserva el derecho a efectuar una autorización de la tarjeta de crédito del huésped previa a la llegada.
- Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: extintor, detector de humo y botiquín de primeros auxilios.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Las normas culturales y las políticas para huéspedes pueden variar según el país y el alojamiento, que es el que dicta las políticas que aquí se muestran.
- No se permite el uso del gimnasio, la bañera de hidromasaje ni la sauna a menores de 18 años.
- Debido a la normativa gubernamental mexicana, los hoteles y complejos Riu no cambiarán dólares estadounidenses por pesos mexicanos en sus establecimientos ubicados en México.
- Es necesario reservar con antelación los servicios de masaje y los tratamientos de spa. Las reservas se realizan poniéndose en contacto con el alojamiento antes de la llegada, a través de la información de contacto que figura en la confirmación de la reserva.
- Solo se permite el acceso a las habitaciones a los huéspedes registrados en el hotel.
- Algunas actividades o instalaciones pueden tener acceso limitado. Se invita a los huéspedes a ponerse en contacto con el alojamiento utilizando los datos de contacto que aparecen en la confirmación de la reserva.
- Este alojamiento no acepta mascotas ni perros guía.
- Para acceder a este alojamiento, no es necesario el coche.
Servicios populares
Aparcamiento
Restaurante
Piscina
Habitaciones para no fumadores
Mostrador turístico
Servicio de limpieza
General
Restaurante
Habitaciones para no fumadores
Sauna
Bañera de hidromasaje/Jacuzzi
Sala de vapor
Servicio de masajes
Spa y centro de bienestar
Barbería/Salón de belleza
Club infantil
Bar en la piscina
Habitación familiar
Beach Sun Loungers
Snack Bar/Deli
Servicios
Mostrador turístico
Servicio de limpieza
Salones para banquetes
Cambio de divisas
Cajero automático
Zona para fumadores
Autoservicio de lavandería
24-Hour Front Desk
Actividades
Piscina
Jardín
Playa (cercana)
Billares
Equitación
Zona de juegos
Piscina infantil
Piscina al aire libre
Música en directo
Evening Entertainment
Muebles de exterior
Pool (Seasonal Outdoor)
Fitness Center (nearby)
Water Park
Aparcamiento
Aparcamiento
Aparcamiento gratuito
Parking Onsite
Internet
WiFi gratuito