Hotel luna nueva

We were really pleased with the hotel’s location in the heart of this historic city. The room was nice, clean, and modern, with enough space for a family of four for a night. We arrived a bit early, and we were allowed to enter the room to settle in with the young children on a very hot day, which was greatly appreciated. The check‑in and check‑out process was very smooth. The system for accessing the hotel and the room by typing a code on the screens was brilliant—much better than cards or keys. I wish more places would implement it. We asked if we could leave our bags for a while after check‑out at 11 a.m. to explore the city and pass some time before travelling to our next destination, but this was denied due to a lack of space at the hotel. As a result, we found ourselves outside with our bags and two young children on a very hot day, trying to work out what to do and where to go. At the same time, another family of four was also struggling with their bags, trying to store them before check‑in at 3 p.m. We understand the lack of space; however, we felt the hotel management could have been more helpful by researching and being aware of nearby places where guests can store their luggage before check‑in or after check‑out. I think this would be very much appreciated by all customers.

Perfect

Everything was good. Everything was in good repair and we were able to sleep very well each night in the comfortable beds.

Wonderful room, AC worked a treat. Comfy beds and helpful staff despite not being on the property, they responded very quickly to any queries. Just an amazing place.

Loved the location and the owner, who was very helpful. This has a code-automated entry with no staff on site. If you want to leave luggage before check in time be sure to contact the owner in advance.