The Sóng Hotel & Apartment Vũng Tàu

I could not check in, because the property owner is not really owns the Song’s property. A manager did not want to see me at the Song location. He offered me staying one room with two separate beds at different location CSJ tower far from the song’s property. I did not accept their offer, because I booked two separate bed rooms in apartment. I stayed two hours at the Song front desk to call them many times even messages them but they did not pick up my phone because I refused they offered moving to CSJ Towers property only one bed room! I chated with Expedia customer services about the problem and canceled my booking, because they were cheating me! I want Expedia to refund my money. I had to find another owner at The Song to stay for three nights with high cost!

So to be honest, I was expecting the room to be a lot more organized, but when we arrive, there was towels in the washing machine. There was a smell in the washroom of drainage, which was concerning as I had a small child with us. I expected a little bit more upscale and service from the homeowner. Especially with a child it’s kind of hard to move around and told to go to building C then go to building A. I understand that the owner has a team working for him, but so far me being in Vietnam this was kind of the worst luxury experience I’ve ever received. I also messaged about the main fob not working for the 36 floor pool area and I haven’t received any reply. We had to figure it out with the security at the front, which was very helpful and we tipped for assisting us. So far, not even impressive stay and to be honest with not book again. (But maybe that’s my personal opinion)

You will have to wait 5 mins or more each time using the elevator

What can I say? We went to our room. The room was dirty, clothes from the previous renter. Cigarettes everywhere, very disgusting. The owners admitted that it was not cleaned, that they would send someone to clean the next day. They took us somewhere else same thing there. The pictures are nothing like expedia shows. I contacted Expedia they said they could not do anything. Please do not book. I have pictures and videos. Iam very dissatisfied and disappointed with Expedia. They are still advertising them. If you scroll you can see all Expedia customers are dissatisfied.

Possible scam with this management team. When we arrived at the property, we were told that our apartment is not available because of a fire alarm issue. He walked us down the street a couple blocks to another building and said this suite was bigger. When we got there, we found it wasn’t overly clean, it was on the third floor overlooking the back alley and wasn’t as nice as the Song Apartment Building we just came from. He said this was all it’s available unless we wanted to pay an extra fee to get back into the Song apartment building. I looked online Expedia and seen there are still some apartments available so I told him I was going to cancel original reservation and go with a different management company. I walked back to the song apartments and was just about ready to rebook when he called me on WhatsApp and said they found an apartment at no extra cost. The only reason he called me back was because I stuck to my guns and was gonna cancel my original partial Seaview apartment reservation. The apartment was OK, not very well equipped but we ate out the whole time we’re there. Apartment building itself is OK. Beware, if they say “not available unless you pay more” I see others had same problem getting what they asked for.