Name: Sheraton Augusta Hotel
Address: 1069 Stevens Creek Road, Westside, Augusta, Georgia, United States of America, Augusta, Richmond County, US
Price range: $127–$189 per night
Rating: 7.95

What guests think

Across recent stays at the Sheraton Augusta Hotel, guests repeatedly praise friendly, attentive staff and generally clean, newly updated rooms, while ongoing renovations bring intermittent disruptions like closed restaurant/bar areas, pool or hot tub issues, and occasional maintenance inconveniences.

Many highlight smooth check-in/out and proactive help resolving issues, though a few report refund confusion or slow follow-through. Room comfort is largely appreciated, but some mention weak AC, musty odors, noisy halls, or outdated fixtures and TVs alongside sporadic Wi-Fi outages. Breakfast and on-site options vary widely, with some enjoying offerings or happy hour while others face limited space, closures, or poor quality. Expect friendly hospitality in upgraded rooms, with renovation-related trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Ongoing renovations have closed the restaurant/bar at times and disrupted common areas. Guests repeatedly report pool and hot tub problems (cold indoor pool, closures), though some still enjoyed the amenities.

Related guest reviews

6

Marcus

Oct 11, 2025

·

Stayed 2 nights

The hotel was in complete reconstruction but they did not tell anyone. Lobby was.completely torn apart. Was disappointed they were not transparent about this.

4

William

Oct 3, 2025

·

Stayed 3 nights

When I arrived the hotel was undergoing Renovations was not told this while booking the room was told by front desk clerk that I could cancel and get a full refund even though I'd booked through a third party had a hard time getting this done a day later I was told that the refund would not be granted had to call back and finally got the refund granted but still have not received it

10

Ciera

Jun 10, 2025

·

Stayed 1 night

Needs better parking

6

Melvin

Dec 7, 2025

·

Stayed 1 night

Room was very clean. Air conditioner didnt cool very good. Hotel was being remodeled so Restaurant and bar were closed.

6

Drew

Mar 30, 2024

·

Stayed 3 nights

The beds are comfortable, the staff were awesome! We've stayed here in the past years when in Augusta visiting family. We were somewhat disappointed that once again thehot tub was out of order & indoor pool freezing cold which gave us nothing to do in the evenings at the hotel. They are working on renovations for the Master's Tournament next week which is needed. The staff is awesome and we appreciated the hospitality.

10

Jessica

Sep 30, 2025

·

Stayed 2 nights

My stay was good the staff is always friendly and check in and out is simple. My room was clean and comfy. When I went the restaurant was being remodeled downstairs.I never heard any noise from the remodel and I'm excited to see the outcome the next time I visit.

10

Adam

Sep 7, 2025

·

Stayed 2 nights

My room was amazing, clean, very nice and had plenty of space. They were doing work on the lobby and a few other places. It was nice that the pool was open but whoever believes it’s a good idea to take the hot tub out that’s not a good idea. No one needs a yoga area. A bigger work out place would be fine and you can add the hot tub back to the outside pool with a covering. The inside pool is nice for days when it rains and for people who can’t handle the heat real well. Someone might need to rethink that.

6

Edward

May 26, 2024

·

Stayed 1 night

In door Pool not heated, outdoor pool not clean, hot tub not working. Mattresses were hard.

6

Arturo

May 12, 2024

·

Stayed 3 nights

They were remodeling the 4th and 5th floors. Noisy at times. My shower had a drip that would not stop at all.

8

Charity

May 2, 2025

·

Stayed 3 nights

I travel frequently and usually stay at the Hyatt or Hilton, but I decided to give the Sheraton a try. Overall, the experience was just okay. When I arrived in my room, none of the three trash bins had liners, and I had to request them from housekeeping. The shower also kept overflowing, which was inconvenient. Additionally, the elevator was out of service for two out of the three days of my stay, which was frustrating.

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Cleanliness

Most reviewers found rooms and property very clean; a few note musty odors or dirty fixtures in isolated cases.

Related guest reviews

2

Misty

May 16, 2025

·

Stayed 2 nights

The hotel was horrible the pool was not available the jacuzzi was broken the restaurant was unavailable the shower did not work and was filthy even if it would have been able to use as a tub it could not be used due to filth and handicapped and filthy

10

Brian

Oct 5, 2023

·

Stayed 1 night

Hotel was clean & quiet. Staff at the front desk & bar were top notch! If I had any complaints it would be the AC doesn't cool the room very well. The TV in the room did not have the game on but the hotel bar did. Stay was very pleasant overall.

6

Melvin

Dec 7, 2025

·

Stayed 1 night

Room was very clean. Air conditioner didnt cool very good. Hotel was being remodeled so Restaurant and bar were closed.

6

Clifford

May 19, 2023

·

Stayed 2 nights

Old hotel needs updating. Friendly staff but they did not vacuum or refresh in room coffee cups on 2nd day. The bed was made but that was all.

10

Jacob

May 30, 2025

·

Stayed 1 night

Everything was very clean

4

Kenneth

Jul 19, 2024

·

Stayed 1 night

Room appeared to be clean but stunk like dirty feet.

10

Elvin

Feb 18, 2024

·

Stayed 1 night

Room was clean and friendly staff

10

Jeff

Aug 31, 2025

·

Stayed 1 night

Very clean, rooms were upgraded and very nice

10

Judy

Dec 13, 2025

·

Stayed 1 night

Room was very nice and clean and new. Staff were helpful and smart and acted like they really cared about their place of work

10

Tiffany

Jun 10, 2025

·

Stayed 1 night

Great stay at this hotel. Stayed an evening here . Really lovely staff and nice room and bathroom !

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Rooms

Many rooms are newly updated and comfortable, with guests praising the beds. However, some report dated or worn features, weak AC, musty odors, hard mattresses, small TVs, outlet problems, noise, and intermittent in-room Wi-Fi outages.

Related guest reviews

8

Stephen

Mar 16, 2025

·

Stayed 1 night

Loud

6

Gunjankumar

Jan 30, 2023

·

Stayed 1 night

Bar was closed. Wifi was not available in the rooms. Breakfast area was very small and not cleaned. Trash was just everywhere. Eventhough the room booked was with breakfast inclusive, we were told our room didn't come with breakfast.

10

Brian

Oct 5, 2023

·

Stayed 1 night

Hotel was clean & quiet. Staff at the front desk & bar were top notch! If I had any complaints it would be the AC doesn't cool the room very well. The TV in the room did not have the game on but the hotel bar did. Stay was very pleasant overall.

6

Jonathan

Jul 29, 2023

·

Stayed 1 night

Room was outdated and in need of repair.

10

Adam

Sep 7, 2025

·

Stayed 2 nights

My room was amazing, clean, very nice and had plenty of space. They were doing work on the lobby and a few other places. It was nice that the pool was open but whoever believes it’s a good idea to take the hot tub out that’s not a good idea. No one needs a yoga area. A bigger work out place would be fine and you can add the hot tub back to the outside pool with a covering. The inside pool is nice for days when it rains and for people who can’t handle the heat real well. Someone might need to rethink that.

4

Angeline

Jan 22, 2023

·

Stayed 1 night

The young lady that checked me in was very kind. I was not made aware that there was no Wi-Fi available. Also, there was plumbing issues in both of my rooms.

10

Jeff

Aug 31, 2025

·

Stayed 1 night

Very clean, rooms were upgraded and very nice

10

Josie Kate

Mar 2, 2025

·

Stayed 1 night

This hotel has recently had some renovations done and the rooms are exceptionally nice! Beds are super comfy. I would definitely stay here again!

6

Margie

Feb 16, 2025

·

Stayed 1 night

The room's outlets didnt work on half the room.

4

Linda

Dec 3, 2023

·

Stayed 1 night

Room was a bit musty. TV was small and old and we could not get channels we wanted. Breakfast was terrible. French toast was basically dry bread. Heater was a bit loud.

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Service

Service is frequently praised as warm, professional, and accommodating, with quick resolutions and smooth check-in/out. A few guests experienced refund communication hassles or slow follow-through on in-room issues.

Related guest reviews

10

Alicia

Aug 21, 2023

·

Stayed 1 night

The woman (Latoya) & man working check in were SO sweet! They were funny, kind, and just a refreshing change -- seriously the best part of our stay. I wish I'd remembered both their names!

10

Bernadette

Nov 30, 2025

·

Stayed 1 night

Front desk staff checking in and out were GREAT! They provided excellent customer service as did the supervisor over housekeeping!

4

William

Oct 3, 2025

·

Stayed 3 nights

When I arrived the hotel was undergoing Renovations was not told this while booking the room was told by front desk clerk that I could cancel and get a full refund even though I'd booked through a third party had a hard time getting this done a day later I was told that the refund would not be granted had to call back and finally got the refund granted but still have not received it

10

Brian

Oct 5, 2023

·

Stayed 1 night

Hotel was clean & quiet. Staff at the front desk & bar were top notch! If I had any complaints it would be the AC doesn't cool the room very well. The TV in the room did not have the game on but the hotel bar did. Stay was very pleasant overall.

10

Kathy

May 29, 2025

·

Stayed 1 night

Staff was very helpful. Had to go to the hospital the next day and I was on a clear liquid diet and they kept my popsicles in their freezer and got them as I needed them

10

Dyanna

Feb 18, 2024

·

Stayed 1 night

The staff was amazing! We enjoyed our room and we will be back soon!!!

10

Sheryl

Jan 15, 2023

·

Stayed 1 night

The staff was very friendly and accommodating. The heat in the room wasn’t working therefore they had no problem moving us to a room with the heating working.

10

Mike

Nov 30, 2025

·

Stayed 1 night

Clean Room, Staff Friendly and helpful, Amenities were great, considering the ongoing remodeling.

10

Ysanne

Sep 14, 2025

·

Stayed 1 night

Staff was wonderful

4

Howard

Jun 12, 2023

·

Stayed 1 night

Lobby is nice room was well worn with the blinds not working . Called front desk and they never sent anyone to the room to fix it.

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Location

Many find the location convenient for getting around and felt safe. One review notes it’s hard to access and mentions nearby unhoused individuals and limited visible security at night.

Related guest reviews

10

Jamie

Mar 25, 2023

·

Stayed 1 night

Convenience

10

Shellande

May 24, 2025

·

Stayed 2 nights

I was happy to finally find something nicer in that area as opposed to 2 and 2.5 star caliber hotels.

10

Richard

Mar 24, 2024

·

Stayed 2 nights

Felt safe and area was convenient to where we were heading. Room was nice and staff was great.

8

Tony

Apr 8, 2024

·

Stayed 1 night

I go for business and it beats all the other hotels in the area

10

Athena

Jun 12, 2023

·

Stayed 1 night

Nice quiet getaway from the kids!!

10

Fremon

Dec 26, 2022

·

Stayed 1 night

Great staff, good location, nice rooms.

10

Steffanie

Dec 30, 2022

·

Stayed 1 night

Very relaxing and quiet. Looking forward to next time

10

Sylvia

Jul 21, 2023

·

Stayed 1 night

Property was very clean and cozy. Room service was great. Restaurants around the hotel was nice.

8

Dale

Aug 3, 2025

·

Stayed 2 nights

Hard to get to. Staff was super. Yes they have remodeled the rooms. But did them on the cheap. Area has unhoused people all around. Did not see any security in the property. Iffy arriving back after dark.

10

Timothy

May 8, 2025

·

Stayed 1 night

Excellent service. Great location & amenities

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Dining

Dining is inconsistent: some enjoyed breakfast options or happy hour and the bar when available, while others faced bar/restaurant closures, very small or absent breakfast setups, cleanliness issues, and poor food quality.

Related guest reviews

6

Gunjankumar

Jan 30, 2023

·

Stayed 1 night

Bar was closed. Wifi was not available in the rooms. Breakfast area was very small and not cleaned. Trash was just everywhere. Eventhough the room booked was with breakfast inclusive, we were told our room didn't come with breakfast.

10

Shantrina

Jun 30, 2025

·

Stayed 1 night

Husband and I stayed here for a quick getaway, the staff was super nice from check in to checking out they answered our questions & gave use recommendations in the area. our room was very clean & the bed was comfortable and we also enjoyed the bar

10

danielle

Dec 5, 2022

·

Stayed 19,330 nights

The staff is very warm and friendly. We were greeted the minute we got inside the lobby and the front desk was pleasant and helpful. The room was neat and clean; the beds were very comfortable. Breakfast was included in our stay and there were a lot of options; my only complaint is that the hot food didn't taste great. The eggs and sausage were pretty inedible, but they had fruit, cereal and pastries which were fine. We had a lovely stay and would definitely stay again!

6

Melvin

Dec 7, 2025

·

Stayed 1 night

Room was very clean. Air conditioner didnt cool very good. Hotel was being remodeled so Restaurant and bar were closed.

8

Rachel

Aug 2, 2025

·

Stayed 1 night

The breakfast area was hidden in the back of the hotel and the size of a small hotel room with 2 tables.

10

Jessica

Sep 30, 2025

·

Stayed 2 nights

My stay was good the staff is always friendly and check in and out is simple. My room was clean and comfy. When I went the restaurant was being remodeled downstairs.I never heard any noise from the remodel and I'm excited to see the outcome the next time I visit.

8

Ronald

May 25, 2025

·

Stayed 2 nights

No free breakfast

8

Lisette

Mar 18, 2024

·

Stayed 2 nights

Very nice staff and comfortable rooms. Room service was great! Only issue was the hot water in the shower wasn’t really that hot.

10

Mark

Dec 4, 2025

·

Stayed 1 night

Great Room. Nice Breakfast and Happy Hour.

4

Linda

Dec 3, 2023

·

Stayed 1 night

Room was a bit musty. TV was small and old and we could not get channels we wanted. Breakfast was terrible. French toast was basically dry bread. Heater was a bit loud.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$123
February	$131
March	$131
April	$376
May	$121
June	$122
July	$167
August	$155
September	$129
October	$135
November	$117
December	$118

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $145	16 $145	17 $135	18 $135	19 $128
20 $128	21 $138	22 $138	23 $138	24 $128	25 $148	26 $189
27 $128	28 $134	29 $138	30 $138

Su	Mo	Tu	We	Th	Fr	Sa
				1 $138	2 $138	3 $138
4 $138	5 $138	6 $138	7 $138	8 $138	9 $138	10 $138
11 $138	12 $138	13 $138	14 $138	15 $138	16 $137	17 $160
18 $141	19	20 $137	21 $137	22 $140	23 $138	24 $140
25 $138	26	27 $138	28 $137	29 $127	30 $138	31 $137

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Traditional Room, 2 Queen Beds

Traditional Room, 2 Queen Beds (Mobility Hearing Access, Roll-In Shower)

Club Room

Club Room (Mobility Accessible, Tub)

Standard Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Traditional Room, 2 Queen Beds, Bathtub (Mobility Hearing Accessible, Tub)

Standard Room, 1 King Bed (Mobility Hearing Accessible, Tub)

Traditional Room, 2 Queen Beds (Mobility Accessible, Tub)

Standard Room, 1 King Bed (Mobility Accessible, Tub)

Club Room, 1 King Bed

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Sheraton Augusta Hotel

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Prices for upcoming dates