Ayres Hotel & Spa Mission Viejo - Lake Forest

Sweet staff, breakfast, clean rooms

The tv volume didn’t work and there was a sewage odor in the bathroom. We had to call maintenance to come to the room. They poured bleach down the sink but the smell came back the next day. They did fix the TV.

I had a wonderful stay at the hotel. The breakfast was excellent, the cafeteria was clean and well-maintained, and the staff were consistently friendly and helpful.

No closet door in my room. The breakfast was poorly cooked. The bagels were so stale they could not be cut with a knife to be out in the toaster. The pancake was not prepared properly. It was so thick it could not be poured into a cup to be poured into the griddle. The coffee lids were the wrong size for the cups. The breakfast could not be eaten. Most of the Front desk needs training except for the man named Jon who was excellent and courteous and had a sincere, professional yet friendly personality. He was the only employee is was excellent. 4 other employees need to improve at best they were a 4 out of 10. Jon was a 10 out of 10

Unfortunately the room wasn't ready at check-in time. Once in the room, there was trash on the floor from the previous guest. One of the TVs did not have service. Finally, we had booked hoping to use the pull out bed. There were no sheets on the bed or on the room, and the mattress was horribly yellow. Breakfast and the other amenities were nice.