Name: Le Passage Cairo Hotel & Casino
Address: Cairo International Airport Road, Sheraton Al Matar, Cairo, Egypt, Cairo, Cairo Governorate, Egypt
Rating: 8.13

What guests think

Le Passage Cairo Hotel & Casino is a convenient airport hotel with a shuttle, widely praised for friendly staff and comfortable rooms, while some guests note slow check-in, shuttle pickup issues, and intermittent noise from weddings or other events.

Rooms and common areas are often reported clean, but recurring comments mention dated decor, musty or smoke smells, and bathrooms needing maintenance in places. Facilities include a large pool and several restaurants, though the gym and executive lounge can feel underwhelming, some outlets close seasonally, and breakfast quality and service vary. Overall, expect a practical, secure stopover near Cairo Airport with service-led strengths and occasional inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Large outdoor pool and landscaped grounds draw praise, and there are several on-site restaurants. Some amenities disappoint or close at times (underwhelming gym and executive lounge, casino closed, occasional pool or outlet closures).

Related guest reviews

8

Kurt

Nov 10, 2025

·

Stayed 1 night

Airport shuttle was fine but I suggest adding the hotel on WhatsApp prior to travel. Also, I found the WiFi at Cairo airport to be unreliable. So be sure to have local data service in your phone upon arrival. This hotel was nice, comfortable and functional. However it felt as if I was in a three star resort hotel but staying in the off season. Or a hotel that in the past was more popular, but now is in a downward trajectory. As examples, the executive lounge was open, but no guests were in it, no coffee available, snacks were sparse and looked stale. The pool and area surrounding the pool look nice. But the pool was closed and much of the restaurant and pool deck looked like it was abandoned.

8

Laura

Sep 4, 2025

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Stayed 2 nights

Everyone was so helpful! Great shuttle to airport, felt safe. Gym didn’t look much like the pics. Everything seemed broken. That disappointed me a lot cuz i wanted good exercise before the long plane trip. Bathroom near gym/pool also seemed broken in ways. Everything else was great. Restaurant was great. Good food. Nice people!

10

Andrea

Jan 5, 2026

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Stayed 1 night

The room was very spacious and there were complimentary snacks for us which were greatly appreciated. The hotel was very well appointed, and since it is near the airport, there were a lot of international guests which made it fun. I was surprised to have such a luxurious hotel for that price point. The staff were very helpful. We had Italian food first night, a scrumptious breakfast buffet with crepes the next morning. They had a gym, a massage spa, and a disco! I wish this was in America!

8

Arnaud

Nov 1, 2025

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Stayed 1 night

Hôtel de très bon confort. Personnel très pro, chambres impeccables. Variété des restaurants et équipements très complets. Piscines pour petits et grands. Restaurant italien sympa et bon rapport qualité prix. Petit bémol pour le buffet car c'est un peu cher et le personnel est débordé. Néanmoins, ça reste un buffet varié et de qualité.

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10

DIANA NICOLETA

Feb 20, 2026

·

Stayed 2 nights

Very clean and spacious room, buffet and variety of breakfast Nice view and big pool Variety of restaurants open 24h very convenient

8

Nazih

Oct 26, 2025

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Stayed 1 night

My complaints are: 1. Not being able to receive credit for the unused included breakfasts for 3 nights while waiting for my partner to arrive, since I had to reserve the room for 2 guests for the entire stay. The front office staff was unwilling to give me any type of credit, even for in-house use. 2. The gym was run down, with dirt and dust visible. The starting time was not clear, with front office staff saying anywhere between 6:30-7:30 a.m. I only used it once or twice later on during the day when I knew for certain it was open. 3. Lunch (900 EP) and dinner (1100 EP) do not include simple drinks like coffee or tea, even though they are more expensive than breakfast (650 EB), which includes those drinks and more. 4. Noisy staff at the restaurant talking to each other so loudly. 5. No early check-in or late check-out. 6. Difficult to reach the hotel for those who are outside the airport complex, attempting to drop off or pick up guests. Positive feedback: Friendly staff by the pool area, front office, and security. Excellent breakfast variety, including premium coffee. Nice reception area, including piano playing and plenty of seating. The pool is outdoors and well-maintained. Rooms are clean.

10

Ana

Nov 15, 2025

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Stayed 1 night

Very close to the airport and the shuttle works perfect, it is very convenient. The staff is very friendly and helpful. The breakfast has a wide variety and was good.. Only to say that some tables vere dirty and the staff was slow cleaning them. The pool fantastic. Overall very nice stay I will come back for sure.

10

Kim

Nov 13, 2025

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Stayed 1 night

Great hotel close to the Cairo airport. Room was nice, great pool area and several restaurants to choose from.

10

Shaun

May 2, 2024

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Stayed 1 night

There are multiple restaurants to chose from that are open late. Lots of grounds just for the hotel to walk around after eating a good meal, no need to leave the property. Only negative comment I have is the casino wasn't open. I was staying for a layover and was hoping to lose some money playing cards to relax. Other than that, great place to stay. When I come back to Cairo I will probably stay here.

10

Alessia

Jan 7, 2025

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Stayed 1 night

Bell’hotel 5 stelle a due passi dall’aeroporto internazionale del Cairo. Servizio di navetta da e per l’aeroporto gratuito. Personale attento e gentile. Unica pecca: il casinò era chiuso

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Cleanliness

Many guests find rooms and public areas clean, but there are recurring reports of musty or smoke odors, tired hall carpets, and bathrooms with mold or drainage issues.

Related guest reviews

8

Norman

Jan 6, 2025

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Stayed 1 night

Very convenient location next to the airport and an excellent shuttle every 30 minutes. The hotel lobby looks great. The hallways had a terrible odor of a deodorizer that was overwhelming. The rooms smelled a little stale / like cigarettes, even though we requested a non-smoking room.

4

Nathaniel

Oct 29, 2025

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Stayed 1 night

My "upgraded premium" room stank of cigarettes, the drain was completely clogged and the bathroom floor began to flood, which interrupted my shower. After being assured very clearly over the phone by room service that all the food and snacks set out in the room outside of the fridge were complimentary, I was charged for them at checkout. They held up my airport shuttle to make me pay for peanuts. It's ok for one night, it's near the airport, but don't expect much from this place, and be wary.

10

Marie

Jul 27, 2025

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Stayed 1 night

This isn’t my first stay at Le Passage, and each time has been a pleasure. The rooms are always spotless, the staff consistently warm and welcoming, and the variety of food options ensures there's something for everyone

6

Shane

Nov 23, 2025

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Stayed 1 night

Old and musty smelling hallways and rooms

10

Wael

Jul 29, 2025

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Stayed 1 night

Clean room with a great breakfast

10

Yajun

Nov 6, 2025

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Stayed 1 night

Room was very clean and staffs are approachable!

6

Debra

Feb 20, 2025

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Stayed 1 night

Staff were lovely. Check in took a little longer because we booked online and a manager needed to check us in. Initially he couldn’t find our reservation but was sorted fairly quickly. The room was ok. The bathroom wasn’t very clean and needed better maintenance upkeep. It was fine for the one night.

10

sveta

Nov 29, 2025

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Stayed 1 night

Super clean and impressively quiet for being in the airport

10

Placido

Feb 22, 2026

·

Stayed 2 nights

Stanza spaziosa e pulita, personale gentile, ottima colazione.

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4

David

Nov 20, 2023

·

Stayed 1 night

One of the first things I do upon entering a hotel is to look along wall where the carpet meets the trip. I've found it's a good indicator of how clean the hotel is in general. As soon as I got to my floor and looked down, my worries started. The carpet was not only filthy along the edges but even in the middle of the carpet. I thought, okay, maybe it's just high traffic and Egypt has a lot of sand so I'll it pass. However, when I got into my room (after waiting in hall for 5 minutes because they hadn't finished cleaning it), I was met by an unpleasant smell (stale/musty air coming from the air ducts perhaps?) as well as mold on the tiles in the bathroom. I think the mold on the tiles was the worst part- you shower but still feel dirty. I know this isn't a five start hotel and wasn't expecting luxury. However, I was expecting a minimum standard of upkeep and cleanliness. it was disappointing to see that the standards of this hotel have fallen so low. In addition, when I came in in the the morning to drop my bag off and then again at check in time, wasn't greeted by typical Egyptian hospitality and light heartedness. I was ignored for the first 5 minutes (this is with no one in front of me) and then greeted with a look of annoyance and a very short 'Yes' (a shortened form of how can I help you?!). Again, I'm not expecting to be fawned over or given red carpet treatment but having someone acknowledge you with a smile and a "I'll be right with you" goes a long way.

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Rooms

Rooms are generally comfortable, with some spacious or renovated options, but parts of the hotel feel dated and maintenance can be hit-or-miss (e.g., lighting, TV, A/C, limited outlets). Noise from weddings or service areas affects some stays, and in-room Wi-Fi strength varies.

Related guest reviews

2

yajai

Oct 13, 2025

·

Stayed 1 night

Yes I stay only one night for rest sleep and go airport in early morning 3 am : but this hotel make me and other guess more upset cuz noise and beat from wedding outdoor like concert from 7-11pm It should be better if they have wedding area far away from All hotel room. Price not cheap here lije$100 per night higher than other hotel in Egypt but for convenience to airport . Lots of guests welcome to pay for rest sleep and fly.

6

Paul

Jan 19, 2026

·

Stayed 1 night

The room was very nice. However, i went straight to sleep as travelling all day. At around 23.00 a butler appeared in my room, I am here to help you check out! Get out Ive just checked in! Also the TV would not switch on, so had on repeat with sound hotel info. Fortunately i had eye mask and ear plusg from the plane. Reported this on check out and they didnt seem bothered. Oh and tried to phone for the butler to turn the tv off and that did not work. Compensation please?

6

Edward

Feb 24, 2026

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Stayed 1 night

Room in good condition and comfortable but small. Entry highly guarded, secure.

10

Patrick

Oct 2, 2025

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Stayed 1 night

The shuttle was very punctual and the breakfast was delicious. I had a Zoom meeting, and the Wi-Fi was stable and fast.

10

DIANA NICOLETA

Feb 20, 2026

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Stayed 2 nights

Very clean and spacious room, buffet and variety of breakfast Nice view and big pool Variety of restaurants open 24h very convenient

8

Kevin

Apr 24, 2025

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Stayed 1 night

Stayed in a room toward the end of the hotel and WiFi wasn’t working.

8

Gregory

Jun 2, 2024

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Stayed 2 nights

My room 3074, was too near the house keeping offices and stores. Noise all night long, plus several very rowdy wedding guests. My second night was almost sleepless. I hope this is hoisted in when allocating rooms. But everything else was excellent my price reflected my service.

8

Osman

Apr 28, 2025

·

Stayed 1 night

Good hotel, breakfast so so. Near the airport. There was a wedding in the hotel and the music was extemely loud. Still, a convenient hotel near the airport.

4

Alistair

Dec 4, 2025

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Stayed 2 nights

Heating and lighting was faulty in the room allocated. I was moved to another’upgrade’ room late at night, which also had faulty lighting. This room was renovated but already looks tired. The price of this hotel has increased hugely and it must improve its basic operational management to match its higher prices. Disappointing as I have used this place a lot in the past.

8

Lei

Jan 8, 2024

·

Stayed 1 night

Clean room, comfortable bed, friendly staff. This is, however, not a five-star hotel by the US standard. This is more similar to an upscale Holiday Inn in the US. Of course, it is also priced more like a Holiday Inn than Ritz Carlton.

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Service

Service is frequently described as friendly, helpful, and proactive, with timely assistance and occasional complimentary upgrades. However, some travelers report slow or inconsistent reception, misinformation, and occasional rudeness.

Related guest reviews

10

Melissa

Nov 24, 2025

·

Stayed 1 night

We stayed 2 separate times during our trip when we had flights leaving and arriving in Cairo. The shuttle to the airport was fast and easy. The shuttle pickup from the airport was also super easy. All of the staff ate very helpful and friendly. Everyone speaks english. Highly recommend the room that comes with the butler lounge (alchol and non alchol beverages, snacks, desserts, fruit). We loved having beers at the pool bar and the Oranjerie Restaurant food and service was excellent. The rooms and amenities are high quality. Very comfortable beds and pillows. Both nights we stayed were comfortable and relaxing. Would stay again.

10

Connor

Nov 28, 2025

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Stayed 2 nights

Hotel staff got my Wise card back after the ATM in the lobby took it.

10

Kameel

Feb 19, 2026

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Stayed 1 night

Great staff and great hotel

4

Marcelo

May 11, 2025

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Stayed 1 night

Hotel near Cairo Airport with free shuttle service; dont bother calling the mobile number given they don’t answer. I have asked one of the airport staff to call and she could not get through. The shuttle stop is just outside the main exit I was lucky the shuttle was there dropping other guests off. My first impression was that the reception staff was not at all friendly; it felt they were condescending. My room was on the 4th floor with lounge access; once again don’t bother paying for it . the food seemed to be there for hours; dry pastries, no drinks on cans apart from coffee or tea. The room was ok; some of the amenity kits were empty and there was hair on the bathtub and sink. There was a wedding happening and loud music by the room I was staying. I asked to be moved and this was accepted. I could still hear the music from my new room but I was too tired to complain again. I wish I was notified there would be a wedding celebration I would have chosen another hotel. One positive aspect of the hotel is the Italian restaurant staff. The lady is friendly and chatty. I am afraid this hotel was not for me;

10

SEMYYA

Feb 9, 2026

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Stayed 1 night

The hotel is really beautiful. My room immaculate and very comfortable. The most luxurious shower. Food and coffee were excellent. All staff were friendly and hospitable; Haney, the General Manager went above and beyond to ensure I enjoyed my stay. Impressive!

10

Anna

Oct 10, 2025

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Stayed 1 night

Friendly staff, clean environment, quick and efficient service.

4

Wesam

Jun 29, 2024

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Stayed 1 night

The receptionist and his supervisor were rude. They sent me and my family of 3 to a room with one queen bed. When I complained, they send me to a room with two double beds. The double beds are not really double beds but are smaller than single beds. I had to call again and then they offered to send me an extra bed. I had only 5 hours to rest in between flights and this process took me around 2 hours. I am never going there again.

10

Jahangir

Nov 16, 2025

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Mr. Ahmad the night manager was extremely friendly and helpful. We thank him

2

Jose

Apr 1, 2025

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Stayed 1 night

The front office don’t spick English, they are rude .

6

karim

Aug 14, 2025

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Stayed 1 night

Room is ok, front desk you are nothing for them... And last avoid breakfast... Expenzive for nescafé ... Not coffe bean .... Orange juice powder.... All cheap

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Location

Very close to Cairo International Airport with a free shuttle running regularly, making it ideal for layovers and early flights. A few guests experienced pickup delays or difficulty reaching the hotel, and the area offers little to explore on foot.

Related guest reviews

10

Anton

Feb 13, 2026

·

Stayed 1 night

Bra läge, fri transfer

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8

Charles

Jan 21, 2026

·

Stayed 1 night

Good location close to airport ,they have atm machine to exchange ur money and they have a tourist desk which will assist u in everything u might need to know or to try

2

Pete

Oct 22, 2023

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Stayed 1 night

Shuttle service was terrible! We waited outside terminal 3 for 90 minutes, at the correct location to be picked up. We telephoned the concierge 3 times and were told the driver couldn’t find us. We saw the shuttle many times around the terminal, but he never came to arrivals until I asked for the hotel manager, then all of sudden the shuttle was there. The hotel itself was good, but not the shuttle service.

10

Heather

Apr 21, 2025

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Stayed 1 night

I checked into this hotel after my tour group ended in the morning and before my early flight the next day. The hotel was very nice, with great food and a secure, comfortable atmosphere. The free hotel shuttle runs every 30 minutes, making airport transfers easy and convenient. You can also use Uber for a quick trip. I highly recommend this hotel if you’re arriving a day early or leaving a day late—it’s a great place to unwind after a busy Best of Egypt tour. Much more affordable than the hotel connected to the airport, too!

8

Marco

Feb 6, 2026

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Stayed 2 nights

Un pò old style, ma comodo, vicino al terminal 3, comodo se si deve entrare ed uscire dalla città. Sicuramente non è un 5 stelle come viene proposto

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10

Ana

Nov 15, 2025

·

Stayed 1 night

Very close to the airport and the shuttle works perfect, it is very convenient. The staff is very friendly and helpful. The breakfast has a wide variety and was good.. Only to say that some tables vere dirty and the staff was slow cleaning them. The pool fantastic. Overall very nice stay I will come back for sure.

10

Paula

May 4, 2025

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Stayed 2 nights

Una muy buena opción, excelente relación calidad precio. Muy seguro, limpio, tranquilo y el personal muy amable. Lo único malo es que está junto al aeropuerto y lejos de todas las atracciones principales.

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8

YOJANNY

Nov 20, 2025

·

Stayed 2 nights

Bien,al lado del aeropuerto

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10

Nikia

Sep 25, 2025

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Stayed 1 night

Very close to the airport. Convenient for late or early flights.

8

Monika

Mar 13, 2025

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Stayed 1 night

Conveniently located close to the airport and provides free shuttle back and forth. Breakfast spread is extensive and good quality. Older hotel but well maintained.

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Dining

Breakfast and on-site dining offer range and convenience, with the Italian outlet and room service praised. Quality and availability can be inconsistent (some outlets closed or changed, items run out, mixed breakfast reviews, and slow table clearing).

Related guest reviews

8

Barbara

May 15, 2025

·

Stayed 1 night

For some reason, the sushi restaurant had been closed and was serving a chinese buffet. This was disappointing, but I guess that maybe it was an end of season decision. The hotel was nice and the location and transportation were top notch for our purposes.

10

Patrick

Oct 2, 2025

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Stayed 1 night

The shuttle was very punctual and the breakfast was delicious. I had a Zoom meeting, and the Wi-Fi was stable and fast.

10

DIANA NICOLETA

Feb 20, 2026

·

Stayed 2 nights

Very clean and spacious room, buffet and variety of breakfast Nice view and big pool Variety of restaurants open 24h very convenient

10

Shirlonda

Nov 25, 2025

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Stayed 1 night

Check in was easy, restaurant food was delicious.

10

Ana

Nov 15, 2025

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Stayed 1 night

Very close to the airport and the shuttle works perfect, it is very convenient. The staff is very friendly and helpful. The breakfast has a wide variety and was good.. Only to say that some tables vere dirty and the staff was slow cleaning them. The pool fantastic. Overall very nice stay I will come back for sure.

10

Kim

Nov 13, 2025

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Stayed 1 night

Great hotel close to the Cairo airport. Room was nice, great pool area and several restaurants to choose from.

10

Petro

Nov 12, 2025

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Stayed 3 nights

Good breakfast buffet and courteous staff

8

Ramesh

Apr 28, 2025

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Stayed 1 night

I like their airport shuttle services, it is a good hotel for the folks who catch early flight. They ran out of most of the food by 7 AM.

4

Miika

Oct 26, 2025

·

Stayed 1 night

Worn out, shabby restaurants

10

Amal

Nov 28, 2025

·

Stayed 2 nights

Great staff very helpful. Rooms are clean. The reason for the 4 stars is the breakfast buffet was not good.

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AI-generated summary based on recent guest reviews

Le Passage Cairo Hotel & Casino.ec-9g4sk8{display:inline-block;width:var(--layout-spacing-s200);}

Amenities

Property description

Guest reviews

Very good

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What guests think

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Le Passage Cairo Hotel & Casino