Name: Hampton Inn Buffalo-Airport / Galleria Mall
Address: 1745 Walden Ave, Buffalo, New York, United States of America, Buffalo, New York, US
Price range: $132–$502 per night
Rating: 8.2

What guests think

Travellers describe Hampton Inn Buffalo-Airport / Galleria Mall as convenient for shopping and the airport, with generally friendly staff and decent free breakfast, but experiences vary due to renovation disruptions, inconsistent pool/hot tub availability, and occasional noise and maintenance issues.

Many guests find rooms clean and comfortable, while others report worn furnishings, lingering odors, or housekeeping lapses. The location near Walden Galleria and major roads is a highlight, though traffic and nearby trucks can add noise. Expect a convenient stay; confirm pool and hot tub status and request a quieter room if sensitive to noise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are mixed: the pool and hot tub are often closed, cold, or under renovation, and chlorine levels can be high; some guests used a sister-property pool. Guests appreciate the airport/mall shuttle and the on-site gym.

Related guest reviews

10

Amanda

Jul 7, 2024

·

Stayed 2 nights

We loved this hotel. Great pool and hot tub. Gym is 24 hours which worked well for my late night family. Excellent location. McDonald’s and chick fil a in the parking lot. Starbucks across the road, target, 5 below. The Walden galleria is less than 5 mins away. Couldn’t be a better location. My only complaint is they told another traveller who asked if we were in the hotel we were and our room number and put them across the hall from me without asking me. I am a victim of abuse and my families safety is extremely important to me. If asking if a guest is there they should be saying they can’t confirm or deny that.

6

David

Mar 16, 2024

·

Hotel pool was out of service, website only specified hot tub was out of service. Would have been nice to get notification prior to check in as this was one of the reasons for staying here. They offered usage of pool as sister property that was a few minute drive, not ideal. Room was clean, some items didn’t work like plug in on night stand and thermostat was intermittent. Breakfast was typical basic continental options. Staff was friendly and accommodating. Will look at other hotels for next stay.

10

gillian

Aug 26, 2024

·

Stayed 3 nights

Rooms and property was very clean .. staff showed good hospitality. Everyone was friendly and helpful. I felt like I was home

8

Silvia

Jul 29, 2025

·

Stayed 1 night

Liked overall condition of property, nice staff and shuttle transportation from/to airport.

2

Carlos

Mar 18, 2025

·

Stayed 1 night

Pool was closed, we got ripped off, Our main Joy is Pool time with the family. Paid way too much for not having a pool.

10

Monique

Aug 2, 2025

·

Stayed 2 nights

Convenient to restaurant and stores with a shuttle to the local Mall and Airport. I will be backuuu

8

Gloria

Jul 9, 2024

·

Stayed 2 nights

Convenience, to much chlorine in the pool

4

LISA

Dec 20, 2023

·

Stayed 2 nights

No working Hot Tub and a freezing Indoor Pool killed my weekend plans of relaxation, but we made the most of it. At least the Buffalo Bills won over the weekend! Spending $600 on a 2-night stay for a reputable franchise hotel for their amenities, severly disappoints when they can't deliver them. But it does happen - I truly get it. The Front Desk staff was professional and polite with their apologie. It's not their fault. Compensation should have been offered by upper management, however. The staff had said the hot tub had not worked in a week, I was well within right to cancel and rebook elsewhere had I known. A call or email would have been the right thing to do and I would have returned because of that top notch customer service, but it wasn't offered to me. There is no vent fan in the bathroom. We crammed into a 2-bed stay with zero bathroom privacy. That was a first for us and we travel often. Bed and pillows were just okay, but I loved the heavy blanket. Indoor Pool temperature was freezing. I felt they could have afforded to increase the temp since their hot tub was broken. The breakfast was awesome! An exceptional spread was offered each morning from omelets, eggs and oatmeal to yogurt, muffins and a waffle bar. It was delicious and totally free. . verall, if yo

6

Annmarie

Sep 27, 2024

·

Stayed 1 night

Chair was dirty in room with visible multiple stains. Toilet was problematic when flushing Hot tub was very foamy which indicates dirty water.

10

Claudia

Mar 13, 2024

·

Stayed 1 night

Nice resort but hot tub not working.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed: many highlight very clean rooms and public areas, while others report hairs, stains, odors, pet fur, and occasional overflowing trash or dusty areas during renovations.

Related guest reviews

8

John

Aug 26, 2025

·

Stayed 1 night

A very clean hotel with comfortable beds. Good selection of foods for the continental breakfast.

10

Dale

Dec 5, 2024

·

Stayed 2 nights

Rooms were very clean and the bed was very comfortable

2

Emily

Apr 24, 2023

·

Stayed 1 night

Do NOT stay here. The property was not clean. The staff upon checkin were friendly, however, the lack of room cleanliness is unacceptable. The room was mediocre, however, things turned when getting into bed. The duvet was pulled up over dirty blood stained sheets from a previous guest. DISGUSTING! We moved rooms at 12:30 am. When observing the cleaning staff, no comforters are changed in this hotel. The comforter is your sleeping comforter. There is no cover to pull back. This means that every guest is sharing the same uncleaned bedding.

4

Danica

Jul 28, 2024

·

Stayed 1 night

Dirty, dirty, dirty. Couldn’t walk around barefoot in the room. Bed was mostly cleaned except for a stained bed skirt. Questionable stains on walls. Would never spend this amount of money per night for this.

6

Kim

May 24, 2023

·

Stayed 2 nights

The area was very convenient and the breakfast was not disappointing. The room however was not what I expected. There were blood stains on the floor in the bathroom next to the toilet. The A/C went off so loudly it broke my sleep several times during sleep. I did not necessarily feel safe as I was given a room on the ground floor and I was anxious my entire time in the room- even after asking for a higher floor upon check-in. Am not going to speak about the many little repairs all over the room and bathroom. I paid for the room and was in a different country so had to just accept it.

6

Brandy

Jul 12, 2024

·

Stayed 1 night

The refrigerator in our room did not work. We needed to do laundry, but there was no change machine, the front desk did not have any change, and the washer and dryer only took quarters. It was very loud inside and outside the building all night, making sleep difficult. We left the TV on to help drown out the noise. All garbages in the lobby and outside were overflowing when we checked in and were still in the same condition when we left the next day.

4

REEYA

Aug 4, 2024

·

Stayed 1 night

While the hotel's proximity to the Walden Galleria mall and highway was convenient, and the check-in process was efficient with a welcoming front desk, the overall quality was disappointing. The bed mattresses and pillows were severely worn and lacked support, which is unacceptable for a brand like Hampton. Basic amenities, such as bedroom slippers, were missing. The room had inadequate lighting, a narrow but functional bathtub, and was not cleaned thoroughly—dirt was visible on the carpet. Additionally, the breakfast offered was basic and lacked healthy options.

10

Jennifer

Aug 27, 2025

·

Stayed 1 night

Everything was great, easy check-in nice room, except for I found black hairs on my sheets in the bed and on the bathroom floor and the bathroom floor was sticky. I did wipe everything up and the towel was black when I was done.

10

latisha

Mar 23, 2025

·

Stayed 1 night

Property was well kept and clean. Room was comfortable clean and quiet. Breakfast was good

10

Michael

Jul 6, 2025

·

Stayed 1 night

Great stay. Very nicely updated and clean!

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Rooms

Rooms range from updated and comfortable to dated and worn, with some small layouts and missing in-room microwaves. Noise from hallways, lobby, or nearby trucks is noted; a few report A/C or fridge issues.

Related guest reviews

6

Alicia

Aug 21, 2025

·

Stayed 1 night

Generally ok. The rooms are old and worn out but clean and the beds were comfortable. Do yourself a favor and grab breakfast at the Chick fil a across the parking lot because the breakfast at the hotel is pretty nleak6.

4

jim

Aug 13, 2025

·

Stayed 1 night

Difficult to sleep. Loud TV from 1am to 6am.

8

Gordon

Oct 7, 2023

·

Stayed 2 nights

Hotel was central to all the stores. Staff and room was good but our room faced a trucking company where trucks would come at 2 and 3 and 4 and so on to pick up trailers. While backing up they would beep until out of reverse.

6

Anne-Maree

Sep 3, 2025

·

Stayed 1 night

All good except i arrived at midnight totally exhausted! What the! I get to my door as a big dog living next door starts barking. They said they could not move me. It barked loudly 3 times over 5 hrs. It was terrible. Not happy.

8

DANIELLE

Mar 4, 2023

·

Stayed 4 nights

Great staff, so friendly and accomodating! I look forward to booking again soon but would book a suite if available because the rooms are quite small/cramped. Also- no microwave and the fridge didn't stay on - had to keep re-powering it to stay cold.

10

Lesa A

Jun 7, 2025

·

Stayed 5 nights

Our room was very clean and stocked when we arrived and was cleaned all but one day. Only complaint is that there was no microwave in room.

8

Tracey

Aug 4, 2025

·

Stayed 1 night

The only thing I didn’t like was my room was outside of the check in desk we had been woken up by people coming back from some event and it was pretty loud in the lobby. Other than that it was a very nice stay.

8

Mary

Sep 29, 2024

·

Stayed 2 nights

We love the location, and the hotel in general. Close proximity to stores, restaurants and colleges. We stayed there a month ago. No issues with the bed. This time, the bed and pillows were uncomfortable.

8

Richard

Nov 11, 2024

·

Stayed 2 nights

Location is geeat. Mattress was to soft .

6

Chasity

Jul 11, 2024

·

Stayed 2 nights

Overall quiet and convenient place to stay for dining and shopping. Ok if only needing place to stay for a night or two. Beds and pillows were worn and uncomfortable. Very small rooms for a family of 4. Would stay again if price was right. Parking lot very busy with two fast food restaurants sharing space.

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Service

Service is generally friendly and helpful, with smooth check-ins and prompt room changes noted. However, some guests cite rude interactions, slow or unresponsive front desk support, early housekeeping entry, and one rude shuttle driver.

Related guest reviews

6

Samantha

Oct 5, 2024

·

Stayed 2 nights

Overall good hotel. Just was very noisy in the mornings when we stayed. Got woken up by people running in the hallways each morning. Also staff at the chrck in were quite slow checking guests in and long waiting time trying to ask questions

6

Frank

Sep 16, 2025

·

Stayed 1 night

Shuttle driver was rude and I did not use the shuttle. I parked to check in and the front entrance was crowded with Uber drivers. I parked in front of the shuttle van with plenty of room and while I was checking in he continued to blow the horn at my wife in the passenger side of the car with no key. He backed up about 5 feet and drove around and parked next to my wife and stared at her then drove away. I would not consider that excellent customer service.

10

rosalyn

Nov 24, 2024

·

Stayed 2 nights

Staff were amazing, really very nice.

4

Kimberly

Aug 6, 2025

·

Stayed 1 night

The hotel was packed with teens. They were running up and down the halls-yelling and screaming. We called the front desk 3 times to address the issue-the 3rd time, nobody answered our call. We confronted them and told them they needed to quiet down-this led to pounding on the walls outside our room and an prank call on our room phone very late at night. In the morning, we weren't able to get anywhere near the breakfast area due to the volume of adolescents. During checkout, we requested to be reimbursed for the stay and reported what happened to the staff and manager. Due to our booking being through a 3rd party, they were unable to do that. They said they would arrange for us to get a free night in points, but those have not shown up in our account yet.

10

John

May 5, 2025

·

Stayed 1 night

Easy check-in and great staff

8

Sarah

Nov 27, 2024

·

Stayed 1 night

I would give 4.5 stars if possible. We had a great stay here. The location is great and the service we received at the front desk was excellent . They were very friendly and welcoming upon our arrival. We had a small issue with our first room and we requested a switch, they made it super easy for us to do so and didn’t act like we were a bother at all. We figured we would go to McDonalds across the parking lot in the AM for breakfast, but no need! There was a nice hot breakfast right in the lobby from 6-10am. Hot coffee and cucumber water was available at all hours it appeared. The room itself was standard and the bed was comfortable. It was quiet as well. Even at check out there were some nice fresh cookies to take with us, it was just very pleasant from start to finish. I would stay here any time I am in Buffalo!

8

Charli

Feb 16, 2025

·

Stayed 1 night

All staff on property were extremely nice. Check in ladies were very friendly and one young lady educated me on using my honors loyalty card. Even attached it to my reservation for points. There was no issue with late Check out housekeeping staff extremely patient and kind.

6

Ghennet

Jun 30, 2025

·

Stayed 1 night

The person at the. Check in ahe was Rude unfriendly

4

Hector

Jan 20, 2025

·

Stayed 2 nights

Very bad customer service

10

Stephanie

Jan 25, 2025

·

Stayed 1 night

Front desk staff was very nice. Hotel is being renovated & new rooms are nice. Only issue was at 9:00am the day we were checking out, cleaning staff knocked once & then came into our room before we had a chance to answer. Check out is at noon and we had not checked out yet.

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AI-generated summary based on recent guest reviews

Location

Highly convenient near Walden Galleria, restaurants, and the airport, with easy highway access. Shared driveway traffic and truck activity behind the hotel can create noise.

Related guest reviews

10

Cassy

Jun 23, 2023

·

Stayed 1 night

Location was good, close to shopping and restaurants and not too far from downtown Buffalo. Rooms were clean and staff was friendly.

8

Connie

Jul 14, 2024

·

Stayed 2 nights

Great location very close to WG mall and Target

10

Monique

Aug 2, 2025

·

Stayed 2 nights

Convenient to restaurant and stores with a shuttle to the local Mall and Airport. I will be backuuu

10

Justin

May 28, 2025

·

Stayed 1 night

Close to airport. Free breakfast.

10

Michelle

May 14, 2023

·

Stayed 1 night

This hotel is a great location for shopping. Also close to both Buffalo and Niagara airports. The staff is friendly. Also very clean. The breakfast included is ok, and very convenient. Heard a few planes at times but otherwise very quiet. Which is to expected being so close to airport. Would highly recommend this hotel for value for money.

8

Ashleigh S

Nov 30, 2024

·

Stayed 1 night

This hotel has a great location for cross border shopping. It is very dated but clean comfortable and quiet. Would definitely stay again.

10

Alana

Mar 31, 2024

·

Stayed 2 nights

This property is perfect for a few days stay. Extensive complimentary breakfast, free coffee tea and fresh lemon water all day. Close to absolutely everything, modern and clean! We went to the hockey game and it was less than 15 min away.

8

Fabio

May 20, 2024

·

Stayed 1 night

Very convenient. Close to mall and restaurants

8

Rebecca

Jul 27, 2025

·

Stayed 1 night

The property is within 10 min drive to the hospital. The room was clean and spacious. It was available at the last minute for an emergency.

10

Jian

Apr 23, 2023

·

Stayed 1 night

Excellent location

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AI-generated summary based on recent guest reviews

Dining

The free breakfast is a plus for many, with hot items and good variety. Others find it average, limited, or not replenished near closing time.

Related guest reviews

10

Ronald

May 7, 2025

·

Stayed 1 night

Great breakfast

8

John

Aug 26, 2025

·

Stayed 1 night

A very clean hotel with comfortable beds. Good selection of foods for the continental breakfast.

8

Angela

Nov 14, 2024

·

Stayed 2 nights

Clean. Breakfast not appetizing. No variety.

10

Patrick

Nov 3, 2024

·

Stayed 2 nights

Breakfast was simple, but good and complete. They kept it wwll stocked and clean. Hotel is close to several restaurants.

2

Laura

Feb 19, 2024

·

Stayed 1 night

Mediocre hotel no breakfast left. The hotel was ok. For a Hampton Inn it was clean enough. Check in was slow. They were very short staffed. The manager seemed to be the only one there. Breakfast went till 10 am and at 9 am we went down and there was NO food left. I've never been to a hotel that included breakfast and there was NO food left. The manager apologized and said there was a late delivery and a holiday (which is on the calendar) not impressed.

10

Dylan

Feb 22, 2025

·

Stayed 1 night

Employees were amazing breakfast was amazing bed was very comfortable!

6

Penny

Oct 22, 2024

·

Stayed 4 nights

Room 218’s toilet doesn’t flush. I asked the housekeeper to have a plumber look into it. Nothing was done. The room’s furniture is old and worn out, and breakfast was terrible with fake scrambled eggs, and sugary options including sugary yogurts. All the breakfast food, excluding the hard boiled eggs, was substandard.

10

Peter

Feb 24, 2024

·

Stayed 1 night

The only thing I’d have to mention was the breakfast shut down well before10 am. If your breakfast ends at 10, it shouldn’t mean 9:30 or once the eggs etc. Or other items are gone. Not replenishing items to run out the clock seems petty.

8

Sarah

Nov 27, 2024

·

Stayed 1 night

I would give 4.5 stars if possible. We had a great stay here. The location is great and the service we received at the front desk was excellent . They were very friendly and welcoming upon our arrival. We had a small issue with our first room and we requested a switch, they made it super easy for us to do so and didn’t act like we were a bother at all. We figured we would go to McDonalds across the parking lot in the AM for breakfast, but no need! There was a nice hot breakfast right in the lobby from 6-10am. Hot coffee and cucumber water was available at all hours it appeared. The room itself was standard and the bed was comfortable. It was quiet as well. Even at check out there were some nice fresh cookies to take with us, it was just very pleasant from start to finish. I would stay here any time I am in Buffalo!

10

Lori-Ann

Mar 10, 2024

·

Stayed 2 nights

Absolutely loved our stay, we will definitely be returning again. Everything is close by and the continental breakfast was delicious everyday.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$147
February	$129
March	$154
April	$145
May	$170
June	$194
July	$198
August	$195
September	$197
October	$182
November	$173
December	$164

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $289	16 $356	17 $502	18 $248	19 $242
20 $144	21 $155	22 $188	23 $152	24 $171	25 $240	26
27 $203	28 $157	29 $138	30 $133

Su	Mo	Tu	We	Th	Fr	Sa
				1 $155	2 $209	3 $278
4 $221	5 $166	6 $214	7 $212	8 $200	9	10 $321
11 $214	12 $155	13 $132	14 $133	15 $167	16 $233	17 $190
18 $159	19 $155	20 $158	21 $133	22 $222	23	24 $284
25 $172	26 $157	27 $134	28 $139	29 $222	30 $265	31 $291

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible, Roll-In Shower

Room, 1 King Bed, Accessible

Room, 2 Queen Beds

Standard 1 King

Deluxe, One King Bed, Pullout Couch

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn Buffalo-Airport / Galleria Mall

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Considering this hotel for your Buffalo trip?

Prices for upcoming dates