JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort
523 USD
a notte
Media per settembre
Seleziona le date per controllare prezzi e disponibilità
523 USD
a notte
Media per settembre
Prezzi medi mensili
Presso JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort, il prezzo per notte è in media di 378 USD nel mese più economico (luglio) e di 1745 USD nel mese più caro (dicembre), in base agli ultimi 12 mesi.
| Mese | Prezzo medio |
|---|---|
| gennaio | 1461 USD |
| marzo | 619 USD |
| aprile | 486 USD |
| giugno | 529 USD |
| luglio | 378 USD |
| agosto | 551 USD |
| settembre | 523 USD |
| ottobre | 611 USD |
| novembre | 649 USD |
| dicembre | 1745 USD |
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Prezzo più alto: dicembre (circa 1745 USD)
Prezzo più basso: luglio (circa 378 USD)
Informazioni su questa struttura
Lasciati coccolare presso la spa, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Dopo aver migliorato il tiro sul campo da golf, immergiti in una delle 2 piscine all'aperto disponibili. In questo resort potr...
Servizi
Lasciati coccolare presso la spa, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Dopo aver migliorato il tiro sul campo da golf, immergiti in una delle 2 piscine all'aperto disponibili. In questo resort potrai inoltre contare su il Wi-Fi gratuito, servizi di concierge e negozi di articoli da regalo/edicole.
Servizi per le aziende
Potrai usufruire di un business center, un pratico servizio di lavanderia e lavaggio a secco e una reception aperta 24 ore su 24. Stai pianificando un evento a Playa del Carmen? Presso un resort avrai a disposizione 3515.00 metri quadrati di spazio con un centro congressi e 4 sale riunioni. Il un parcheggio con servizio di ritiro e riconsegna auto gratuito è disponibile in loco.
Ristorazione
Assapora le delizie di Venecia, uno dei 20 ristoranti disponibili presso un resort, che propone cucina italiana, o chiama il servizio in camera 24 ore su 24. Rilassati con un drink rinfrescante: troverai un bar sulla spiaggia, un bar a bordo piscina e 6 bar/lounge. La colazione a buffet viene servita gratuitamente tutti i giorni dalle ore 07:00 alle ore 11:00.
Camere
Rilassati in una delle 310 camere con aria condizionata della struttura, complete di minibar con snack e bevande gratuite e TV a schermo piatto. Grazie ad un comodo letto con copriletto in piuma e lenzuola Frette dormirai sonni tranquilli. I canali via satellite e lettore DVD sono l'ideale per concedersi un po' di svago, mentre il Wi-Fi gratuito ti consente di restare in contatto con il mondo. Il bagno in camera dispone di vasca e doccia separate, vasca idromassaggio e set di cortesia gratuiti.
Posizione
JOIA Paraíso by Iberostar - Adults Only - All Inclusive a Playa del Carmen dista 3,4 km da Playa Paraiso Golf Course e 6,8 km da Spiaggia Maroma. Questo resort all-inclusive dista 17,7 km da Spiaggia di Ojo de Agua e 19,5 km da Spiaggia di Punta Esmeralda.
Nelle vicinanze
Paradise Beach(0.7 miglia)
Playa Paraiso Golf Course(1.3 miglia)
Boutique del Cirque du Soleil a Vidanta Riviera Maya(1.8 miglia)
Campo da Golf Nicklaus Design(1.9 miglia)
Spiaggia Maroma(4.2 miglia)
Giardino botanico Dr. Alfredo Barrera Marin(7.1 miglia)
Tres Rios Ecopark (parco)(7.5 miglia)
Santuario della Speranza e della Capsula del tempo(8.4 miglia)
Campo da Golf El Camaleón Mayakoba(8.6 miglia)
Monumento Ruta de los Cenotes(9.6 miglia)
Chiesa Cattolica di San José(9.7 miglia)
Cooperativa degli Artisti di Puerto Morelos(9.9 miglia)
Gran Coyote Golf(10.3 miglia)
Parco Nazionale Arrecife de Puerto Morelos(10.4 miglia)
Jungle Spa(10.7 miglia)
Aeroporto Internazionale di Cozumel (CZM)(33.8 miglia)
Aeroporto Internazionale di Cancún (CUN)(24.2 miglia)
Aeroporto internazionale di Tulum (TQO)(77.9 miglia)
Parcheggio
Ristorante
Piscina
Camere non fumatori
Business center
Servizio in camera
Posizione
Carretera Chetumal - Puerto Juarez km. 309 Playa Paraiso, Playa del Carmen, Quintana Roo, Messico
Paradise Beach (0.7 miglia)
Playa Paraiso Golf Course (1.3 miglia)
Boutique del Cirque du Soleil a Vidanta Riviera Maya (1.8 miglia)
Campo da Golf Nicklaus Design (1.9 miglia)
Spiaggia Maroma (4.2 miglia)
Giardino botanico Dr. Alfredo Barrera Marin (7.1 miglia)
Opzioni camera
9
Suite (Upper Floor)
Dettagli della camera
1 Letto Matrimoniale Large
2 Letti Matrimoniali Alla Francese
Posti letto: 2
646 ft²
BalconeAria condizionataWi-Fi (gratuito)Vasca da bagno e doccia separateVasca idromassaggio privata internaVasca spa privata
19
Villa Romantica, piscina privata (Butler Service)
Dettagli della camera
1 Letto Matrimoniale Large
2 Letti Matrimoniali Alla Francese
Posti letto: 2
2088 ft²
Aria condizionataWi-Fi (gratuito)Vasca da bagno e doccia separatePiscina privataPatio
7
Suite, fronte oceano (Butler Suite)
Dettagli della camera
1 Letto Matrimoniale Large
2 Letti Matrimoniali Alla Francese
Posti letto: 2
646 ft²
BalconeAria condizionataWi-Fi (gratuito)Vasca da bagno e doccia separateVasca idromassaggio privata internaVasca spa privata
10
Suite, fronte oceano (Corner, Butler Suite)
Dettagli della camera
2 Letti Matrimoniali Alla Francese
1 Letto Matrimoniale Large
Posti letto: 2
646 ft²
BalconeAria condizionataWi-Fi (gratuito)Vasca da bagno e doccia separateVasca idromassaggio privata esternaVasca spa privata
5
Suite (Pool Walkout)
Dettagli della camera
1 Letto Matrimoniale Alla Francese
Posti letto: 2
BalconeAria condizionataWi-Fi (gratuito)Vasca da bagno e doccia separateVasca idromassaggio privata internaVasca spa privata
11
Suite panoramica, fronte oceano (Butler Suite)
Dettagli della camera
1 Letto Matrimoniale Large
2 Letti Matrimoniali Alla Francese
Posti letto: 2
646 ft²
BalconeAria condizionataWi-Fi (gratuito)Vasca da bagno e doccia separateVasca idromassaggio privata internaVasca spa privata
6
Suite, fronte oceano (Butler Suite, Beach Access)
Dettagli della camera
1 Letto Matrimoniale Large
2 Letti Matrimoniali Alla Francese
Posti letto: 2
646 ft²
BalconeAria condizionataWi-Fi (gratuito)Vasca da bagno e doccia separateVasca idromassaggio privata internaVasca spa privata
8
1 Letto Matrimoniale Large
2 Letti Matrimoniali Alla Francese
Posti letto: 2
646 ft²
BalconeAria condizionataWi-Fi (gratuito)Vasca da bagno e doccia separateVasca idromassaggio privata internaVasca spa privata
10
Suite, vista piscina
Dettagli della camera
1 Letto Matrimoniale Large
Posti letto: 2
646 ft²
BalconeAria condizionataWi-Fi (gratuito)Vasca da bagno e doccia separateVasca idromassaggio privata internaVasca spa privata
8
Suite (Promo)
Dettagli della camera
1 Letto Matrimoniale Large
2 Letti Matrimoniali Alla Francese
Posti letto: 2
646 ft²
BalconeAria condizionataWi-Fi (gratuito)Vasca da bagno e doccia separateVasca idromassaggio privata internaVasca spa privata
Recensioni degli ospiti
9.2
Favoloso
Sulla base di 1001 recensioni verificate
Per quale tipo di viaggio viene scelta la struttura?
Lavoro
1%
In coppia
74%
Famiglia
13%
Gruppo
8%
In solitaria
1%
Cosa pensano gli ospiti
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Basandosi sulle recensioni più recenti, JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort è ampiamente elogiato per il personale cordiale e attento, gli splendidi spazi verdi curatissimi e le numerose strutture, offrendo un soggiorno rilassante e di lusso riservato agli adulti.
Mostra di piùTi è stato utile?
Cosa pensano gli ospiti
Basandosi sulle recensioni più recenti, JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort è ampiamente elogiato per il personale cordiale e attento, gli splendidi spazi verdi curatissimi e le numerose strutture, offrendo un soggiorno rilassante e di lusso riservato agli adulti.
Gli ospiti apprezzano in particolare i ricchi buffet e le buone opzioni di ristorazione, pur notando che la qualità dei ristoranti à la carte è variabile e che prenotare la cena all'orario desiderato può essere difficile. Le camere sono generalmente spaziose e confortevoli - soprattutto le suite e le ville fronte oceano con piscine private - ma alcuni menzionano dettagli datati, l'illuminazione con sensori di movimento o limiti all'aria condizionata e occasionali problemi di manutenzione. La spiaggia è attraente ma può essere presente la presenza di alghe, e la vita notturna risulta limitata rispetto all'animata scena diurna; alcuni hanno inoltre criticato l'insistenza nella vendita di quote di multiproprietà. Nel complesso, è ideale per i viaggiatori che danno priorità al comfort di lusso, alle attività diurne e al servizio eccellente rispetto alla vita notturna intensa.
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Servizi
Estesi e ben curati spazi verdi con piscine tranquille e dedicate alle attività, una spa rinomata, corsi di fitness e un campo da golf in loco; gli ospiti possono anche accedere alle aree delle strutture sorelle Iberostar. Alcuni notano una vita notturna limitata, occasionali problemi di manutenzione (ad esempio, idromassaggi freddi) e la chiusura del casinò.
Recensioni degli ospiti correlate
10
Erik K
25 nov 2024
·
Soggiorno di 7 notti
Beautiful resort and golf, incredibly kind and helpful staff, and food to die for! Angel our butler was great and Endrick, aka Senior Fuego, at the Buffet with his table side Flaming Mayan and Mexican Coffee drinks was awesome!
Beautiful resort and golf, incredibly kind and helpful staff, and food to die for! Angel our butler was great and Endrick, aka Senior Fuego, at the Buffet with his table side Flaming Mayan and Mexican Coffee drinks was awesome!
10
Daniel
31 lug 2025
·
Soggiorno di 5 notti
The property was well maintained and clean. My wife and I enjoyed each of the restaurants and the buffet. The pool and beach are beautiful and clean! We also took advantage of several of the fit and fun classes they offered. The boot camp, strong, and kick boxing sessions were all great workouts with engaging and energetic trainers. Definitely recommend the property we had an amazing time and would not hesitate to book theirs again!
The property was well maintained and clean. My wife and I enjoyed each of the restaurants and the buffet. The pool and beach are beautiful and clean! We also took advantage of several of the fit and fun classes they offered. The boot camp, strong, and kick boxing sessions were all great workouts with engaging and energetic trainers. Definitely recommend the property we had an amazing time and would not hesitate to book theirs again!
10
Michael
30 ago 2025
·
Soggiorno di 6 notti
JOIA Paraiso is the nicest resort we've been to. Staff was amazing. A friendly "good morning" with a smile from everyone. Facility was impressive to say the least. Entertainment crew were great and had a lot of fun playing volleyball and other games. Food was very good, would have loved to try more dishes. We have nothing bad to say. Resort is a short drive to Excaret.
JOIA Paraiso is the nicest resort we've been to. Staff was amazing. A friendly "good morning" with a smile from everyone. Facility was impressive to say the least. Entertainment crew were great and had a lot of fun playing volleyball and other games. Food was very good, would have loved to try more dishes. We have nothing bad to say. Resort is a short drive to Excaret.
8
Cheryl
15 mag 2023
·
Soggiorno di 7 notti
The property is beautiful. The grounds are lush and well maintained, the pools, gyms and spas are clean and modern. The "shopping mall" area where the disco club and main sauna are were not as well maintained and actually smelled awful when we went. The club was basically empty the night our young adult kids went to check it out. We stayed in the Grand side which was luxurious but lacking entertainment for young adults so we used the pool area at Maya/LIndo sections most of the time. Service was good around the pool. The food was top notch quality but our family likes our meals somewhat simpler than the majority of the restaurants at the Grand so we also ate at the restaurants in the other sections most nights. Everything we had was very good. It was disappointing how difficult is was to get reservations for most restaurants even though we tried to book our first morning there. We had to take 8:30 for several nights and did not get all the restaurants we really wanted to try. The worst part of our stay was the sales presentation. We were told it would be 90 minutes with nothing high pressue. It turned into 3 hours with an hour of extremely high pressure from 3 sales people. The last manager was really quite rude and berating us for declining his "no brainer" final offer. After that we decided we would likely not return to an Iberostar property after being lied to about the presentation and treated disrepectrully. It is a shame as the rest of our stay was nice.
The property is beautiful. The grounds are lush and well maintained, the pools, gyms and spas are clean and modern. The "shopping mall" area where the disco club and main sauna are were not as well maintained and actually smelled awful when we went. The club was basically empty the night our young adult kids went to check it out. We stayed in the Grand side which was luxurious but lacking entertainment for young adults so we used the pool area at Maya/LIndo sections most of the time. Service was good around the pool. The food was top notch quality but our family likes our meals somewhat simpler than the majority of the restaurants at the Grand so we also ate at the restaurants in the other sections most nights. Everything we had was very good. It was disappointing how difficult is was to get reservations for most restaurants even though we tried to book our first morning there. We had to take 8:30 for several nights and did not get all the restaurants we really wanted to try. The worst part of our stay was the sales presentation. We were told it would be 90 minutes with nothing high pressue. It turned into 3 hours with an hour of extremely high pressure from 3 sales people. The last manager was really quite rude and berating us for declining his "no brainer" final offer. After that we decided we would likely not return to an Iberostar property after being lied to about the presentation and treated disrepectrully. It is a shame as the rest of our stay was nice.
8
Nagy
9 mar 2025
·
Soggiorno di 4 notti
As much as I hate giving this Resort only 4 stars, but after going there for over 7 years, we noticed that the rooms is a little shabby here is the negatives 1- the shower water is controlled, which makes you take a longer shower, and having a rain shower is useless 2- The Hot Tubs by the quiet pool is ice cold, which was a major disappointment this year, not sure if they trying to save money, but it totally angered yes. The other Hot Tubs are always crowded and that area is very noisy. That was not very nice Iberostar 3- The lines to have Breakfast, Lunch and Dinner at the Buffet is absolutely ridiculous, one time we waited 20 minutes. They need to develop a better system Because of the above we are considering other options next year. The staff is wonderful, no complains in this area
As much as I hate giving this Resort only 4 stars, but after going there for over 7 years, we noticed that the rooms is a little shabby here is the negatives 1- the shower water is controlled, which makes you take a longer shower, and having a rain shower is useless 2- The Hot Tubs by the quiet pool is ice cold, which was a major disappointment this year, not sure if they trying to save money, but it totally angered yes. The other Hot Tubs are always crowded and that area is very noisy. That was not very nice Iberostar 3- The lines to have Breakfast, Lunch and Dinner at the Buffet is absolutely ridiculous, one time we waited 20 minutes. They need to develop a better system Because of the above we are considering other options next year. The staff is wonderful, no complains in this area
10
Vadim
7 ago 2025
·
Soggiorno di 7 notti
Excellent service, great choice of food. Great pool and lot of activities around it. Didn’t like enormous amounts of sea weeds on the beach, but it’s not the resort issue. Honestly sayings the resort staff did their best to get rid of them.
Excellent service, great choice of food. Great pool and lot of activities around it. Didn’t like enormous amounts of sea weeds on the beach, but it’s not the resort issue. Honestly sayings the resort staff did their best to get rid of them.
10
Jeffrey LeeAnne
25 apr 2025
·
Soggiorno di 4 notti
JOIA Paraiso was just what we needed. Relaxing, quiet, clean and beautiful. We had an ocean front 2nd floor room with the butler service. Marianna and Gustavo were amazing. The made sure we had everything we needed. Spa service was outstanding. We will be back!
JOIA Paraiso was just what we needed. Relaxing, quiet, clean and beautiful. We had an ocean front 2nd floor room with the butler service. Marianna and Gustavo were amazing. The made sure we had everything we needed. Spa service was outstanding. We will be back!
10
Senaca
25 ago 2025
·
Soggiorno di 5 notti
This resort was outstanding in every way. From check in to check out the staff we attentive, professional, and so nice. The food was excellent, with the best buffet I've ever had. Everything was clean and easy to get to. The spa was my favorite. I felt so relaxed. I also really enjoyed all the entertainment, the singers, musicians, and the nightly evening shows. 10 out of 10 would come back again.
This resort was outstanding in every way. From check in to check out the staff we attentive, professional, and so nice. The food was excellent, with the best buffet I've ever had. Everything was clean and easy to get to. The spa was my favorite. I felt so relaxed. I also really enjoyed all the entertainment, the singers, musicians, and the nightly evening shows. 10 out of 10 would come back again.
10
Galit
17 feb 2024
·
Soggiorno di 14 notti
Recommended. Excellent indoor/spa pool. Excellent food choices.
Recommended. Excellent indoor/spa pool. Excellent food choices.
8
james m
23 feb 2023
·
Soggiorno di 3 notti
The hotel is nice overall, the food and service are rarely up to 5-star standards though. The pools and jacuzzi are not heated enough (we went in February, the weather was nice but not enough to heat them just with the sun), the worst was the pool villa which was very cold and completely unheated. The restaurants' menus are nice but portions are small and overall quality is lacking for a 5-star. Buffet choices for lunch are good. It's nice to have an activity and quiet pools separate and we loved being in an adults-only place.
The hotel is nice overall, the food and service are rarely up to 5-star standards though. The pools and jacuzzi are not heated enough (we went in February, the weather was nice but not enough to heat them just with the sun), the worst was the pool villa which was very cold and completely unheated. The restaurants' menus are nice but portions are small and overall quality is lacking for a 5-star. Buffet choices for lunch are good. It's nice to have an activity and quiet pools separate and we loved being in an adults-only place.
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Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Pulizia
Gli ospiti descrivono costantemente la struttura e le camere come molto pulite, con un servizio di pulizia affidabile e un servizio di preparazione per la notte impeccabile. Alcuni segnalano una pulizia irregolare delle alghe sulla spiaggia o segni di usura nella manutenzione in alcune aree.
Recensioni degli ospiti correlate
6
April
5 ago 2025
·
Soggiorno di 5 notti
The food was OK, not great. Service was extremely slow. The location, cleanliness, peacefulness and most staff were excellent!
The food was OK, not great. Service was extremely slow. The location, cleanliness, peacefulness and most staff were excellent!
8
Ruaa
16 apr 2025
·
Soggiorno di 3 notti
We liked our stay here. The pools, the property, and our rooms were clean. The staff are very friendly and nice. Two things that we were not thrilled about the drinking water and the dining options. They do not offer closed secure water bottles to drink, rather they recycle their own water and put it in glass bottles. That was the only option for drinking water (which tasted like tap water). We were there for our baby moon and I didn’t feel safe drinking the water at the property so we ended up going to a supermarket (30 minutes away) to get bottled water. The other thing we were not very happy about was the food option. The Mexican restaurant was closed for renovations for our whole stay. The Japanese and the steak house were good. However, the Italian was below average. The only option for breakfast and lunch was the buffet or room service.
We liked our stay here. The pools, the property, and our rooms were clean. The staff are very friendly and nice. Two things that we were not thrilled about the drinking water and the dining options. They do not offer closed secure water bottles to drink, rather they recycle their own water and put it in glass bottles. That was the only option for drinking water (which tasted like tap water). We were there for our baby moon and I didn’t feel safe drinking the water at the property so we ended up going to a supermarket (30 minutes away) to get bottled water. The other thing we were not very happy about was the food option. The Mexican restaurant was closed for renovations for our whole stay. The Japanese and the steak house were good. However, the Italian was below average. The only option for breakfast and lunch was the buffet or room service.
10
Kendra
11 nov 2023
·
Soggiorno di 10 notti
This property was the most beautifully decorated and clean I’ve ever seen. Reminded me of a Vegas hotel. Staff was always there to help in any way. Food was wonderful.
This property was the most beautifully decorated and clean I’ve ever seen. Reminded me of a Vegas hotel. Staff was always there to help in any way. Food was wonderful.
10
James
1 apr 2024
·
Soggiorno di 5 notti
We recently visited the Iberostar Grand and had a wonderful experience. The hotel property and grounds are impeccable. The staff was very professional and friendly. And the food was excellent. We spent a lot of time at the pool, and there are activities great throughout the day. A special shout out to Cinthia, Alma, and Luis, who made our time at the pool exceptionally fun. They make it great time whether you are participating or just watching the activities. At dinner, we especially enjoyed the Italian restaurant the French restaurant. Words cannot describe the lunch buffet. I’ve never seen so many food options presented so well. All of the employees at the restaurants and bars have only one thing in mind - providing excellent service. We had a Butlered suite, which was made up twice a day. Again excellent service. I can’t think of anything that I would change about this property or our experience. It truly was Grand in every sense of the word. We will be back.
We recently visited the Iberostar Grand and had a wonderful experience. The hotel property and grounds are impeccable. The staff was very professional and friendly. And the food was excellent. We spent a lot of time at the pool, and there are activities great throughout the day. A special shout out to Cinthia, Alma, and Luis, who made our time at the pool exceptionally fun. They make it great time whether you are participating or just watching the activities. At dinner, we especially enjoyed the Italian restaurant the French restaurant. Words cannot describe the lunch buffet. I’ve never seen so many food options presented so well. All of the employees at the restaurants and bars have only one thing in mind - providing excellent service. We had a Butlered suite, which was made up twice a day. Again excellent service. I can’t think of anything that I would change about this property or our experience. It truly was Grand in every sense of the word. We will be back.
10
Zachary Scott
6 set 2025
·
Soggiorno di 5 notti
Cleanliness. Great staff, everything was walkable excellent food
Cleanliness. Great staff, everything was walkable excellent food
10
Marion
12 mar 2024
·
Soggiorno di 3 notti
Excellent food, clean facilities, friendly staff, beautiful beach!
Excellent food, clean facilities, friendly staff, beautiful beach!
10
Brian
7 feb 2024
·
Soggiorno di 5 notti
Pristine property! Everything from the rooms to the restaurants, pool and the beach was exceptionally clean and beautiful! The staff went above and beyond to make us feel welcome and pampered. Love the Japanese restaurant and the buffets were delicious! Can’t wait to visit this resort again!
Pristine property! Everything from the rooms to the restaurants, pool and the beach was exceptionally clean and beautiful! The staff went above and beyond to make us feel welcome and pampered. Love the Japanese restaurant and the buffets were delicious! Can’t wait to visit this resort again!
10
Gary M
31 lug 2023
·
Soggiorno di 6 notti
We loved our stay at Iberostar Grand Paraiso in Playa del Carmen. It is a beautiful hotel. All the employees were so kind and helpful. We had a relaxing stay. Everything was perfect and if there was anything we needed, the staff was right on it. The only annoyance we had was that the beach was full of nasty seaweed. Couldn't really go in the water right by our hotel but walked a little further down to another Iberostar property and they had a cleaner beach. It wasn't for lack of trying. We did see some guys out trying to clean it up but 3 guys can't do the job with that much seaweed coming in everyday. There are a bunch of rocks in that area of beach. All in all it was a great time. Great food, comfortable beds, clean hotel. Lots of entertainment.
We loved our stay at Iberostar Grand Paraiso in Playa del Carmen. It is a beautiful hotel. All the employees were so kind and helpful. We had a relaxing stay. Everything was perfect and if there was anything we needed, the staff was right on it. The only annoyance we had was that the beach was full of nasty seaweed. Couldn't really go in the water right by our hotel but walked a little further down to another Iberostar property and they had a cleaner beach. It wasn't for lack of trying. We did see some guys out trying to clean it up but 3 guys can't do the job with that much seaweed coming in everyday. There are a bunch of rocks in that area of beach. All in all it was a great time. Great food, comfortable beds, clean hotel. Lots of entertainment.
8
Tiffany
2 giu 2023
·
All the staff was great and the place is beautiful. The breakfast and lunch buffet food was not always fresh even when it first opens. Restaurants foods were very good. Room service and menu was very good. They only clean up the seaweed on the left side of beach where the cabanas are and daily. However, the other half of the beach where all the umbrellas are available was only cleaned 1 day out of 7. They don't pick up small trash/cigarette butts left from weddings on that side of beach either. At most resorts staff cleans the beach every morning at the very least. If you enjoy spending all your time in the Caribbean at the pools, then you'll be in heaven.
All the staff was great and the place is beautiful. The breakfast and lunch buffet food was not always fresh even when it first opens. Restaurants foods were very good. Room service and menu was very good. They only clean up the seaweed on the left side of beach where the cabanas are and daily. However, the other half of the beach where all the umbrellas are available was only cleaned 1 day out of 7. They don't pick up small trash/cigarette butts left from weddings on that side of beach either. At most resorts staff cleans the beach every morning at the very least. If you enjoy spending all your time in the Caribbean at the pools, then you'll be in heaven.
8
cynthia
3 ago 2023
·
Soggiorno di 5 notti
The property is outstanding. The grounds are immaculate and the staff is overall very kind. The food is excellent. My only concern is that there was a lot of maintenance going on with the roadways and one of the jacuzzis by one of the pools. Also, the housekeeper didn’t always completely restock the mini bar.
The property is outstanding. The grounds are immaculate and the staff is overall very kind. The food is excellent. My only concern is that there was a lot of maintenance going on with the roadways and one of the jacuzzis by one of the pools. Also, the housekeeper didn’t always completely restock the mini bar.
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Camere
Le camere sono spaziose e confortevoli, dalle suite fronte oceano alle ville con piscine private e vasche idromassaggio in bagno. Alcune recensioni menzionano elementi datati, l'illuminazione con sensori di movimento o limiti all'aria condizionata e lievi incongruenze nella manutenzione.
Recensioni degli ospiti correlate
8
DAVID
10 dic 2022
·
Soggiorno di 19.329 notti
To be fair this is a 5 star resort. I only gave it a 4 due to a few quirks at the beginning that were solved. I will start with the 3 quirks to help future visitors. The first quirk is an energy savings they are trying to do but it caused a problem for us. The light in the room are on a motion sensor to turn off light when no one is in the room. That is a good thing but they do the opposite in the middle of the night. While sleeping the first night, the lights came on by their self at 6am. The second night they came on 3 times during the night. I talked to our concierge and they sent an email to maintenance that shut off the sensor. Our following 8 days we had no issues with the lights. The second quirk was the air conditioning. It would only go down to 22c. We would wake up so hot. We mentioned it to friends at the pool and they said they asked the concierge and they turned the limit to 18c. Much better after that. To be good stewards of energy we would but the air at 24c during the day when at the pool, then turn down when back for the evening. The third and last quirk is dinner reservations. It is common at all inclusive resorts but I wish I understood. Some restaurants release their availability at different times than others. We were staying for 10 days with friends. We sat down with our concierge and it took us over an hour to make 6 reservations. We wanted all 10 but availability was sit available for several days. What is really crazy to me is we arrive at the time t
To be fair this is a 5 star resort. I only gave it a 4 due to a few quirks at the beginning that were solved. I will start with the 3 quirks to help future visitors. The first quirk is an energy savings they are trying to do but it caused a problem for us. The light in the room are on a motion sensor to turn off light when no one is in the room. That is a good thing but they do the opposite in the middle of the night. While sleeping the first night, the lights came on by their self at 6am. The second night they came on 3 times during the night. I talked to our concierge and they sent an email to maintenance that shut off the sensor. Our following 8 days we had no issues with the lights. The second quirk was the air conditioning. It would only go down to 22c. We would wake up so hot. We mentioned it to friends at the pool and they said they asked the concierge and they turned the limit to 18c. Much better after that. To be good stewards of energy we would but the air at 24c during the day when at the pool, then turn down when back for the evening. The third and last quirk is dinner reservations. It is common at all inclusive resorts but I wish I understood. Some restaurants release their availability at different times than others. We were staying for 10 days with friends. We sat down with our concierge and it took us over an hour to make 6 reservations. We wanted all 10 but availability was sit available for several days. What is really crazy to me is we arrive at the time t
10
Leila
24 mag 2025
·
Soggiorno di 8 notti
Staff was so friendly and helpful. Our beachfront room was wonderful and we enjoyed all the dining options.
Staff was so friendly and helpful. Our beachfront room was wonderful and we enjoyed all the dining options.
10
Christopher Ernest
8 mag 2025
·
Soggiorno di 4 notti
We've been to a handful of all inclusive resorts and this was one of our top stays. Super nice staff, good drink selections, beautiful property and if you have a chance to stay in a villa go for it.
We've been to a handful of all inclusive resorts and this was one of our top stays. Super nice staff, good drink selections, beautiful property and if you have a chance to stay in a villa go for it.
8
Sharione
9 ago 2025
·
Soggiorno di 6 notti
The corner Butler Ocean suite was one of the best views I’ve ever had in Mexico. This is an amazingly beautiful property. They have a lot of beautiful spots to take photos. I had my wedding ceremony here. I would not suggest having a two person wedding at this resort, but I think it would be amazing for large wedding parties where you can get help from family and friends with getting ready for your wedding, and taking good photos. Our best photos were selfies on my iPhone. The photographer didn’t follow directions for the main photos that I paid extra for. The minister was phenomenal. He gave a beautiful service. We got married in the garden area inside the lobby. It is such a beautiful area for a wedding.
The corner Butler Ocean suite was one of the best views I’ve ever had in Mexico. This is an amazingly beautiful property. They have a lot of beautiful spots to take photos. I had my wedding ceremony here. I would not suggest having a two person wedding at this resort, but I think it would be amazing for large wedding parties where you can get help from family and friends with getting ready for your wedding, and taking good photos. Our best photos were selfies on my iPhone. The photographer didn’t follow directions for the main photos that I paid extra for. The minister was phenomenal. He gave a beautiful service. We got married in the garden area inside the lobby. It is such a beautiful area for a wedding.
10
JERRY
5 nov 2025
·
Soggiorno di 5 notti
Yes Rooms need update
Yes Rooms need update
6
PATRICK
22 feb 2023
·
Check-in was terrible - sat and waited over half hour while saw other guests being checked in earlier. Restaurant reservations were impossible. Upon arrival attempted to book reservations - only mexican restuarant was available at 9 pm - nothing else available. Resort was beautiful but rooms were dark and outdated. Room temperature was warm - lowest thermostat would go was 72 degrees. Beverages are not replenished - have to request. AVOID the sales pitch. You are promised no pressure and meeting would not take more than 90 minutes. The pitch was over two and half hours long before we were able to end it. Had to go through 5 different "sales" people. Last was rude, condescending, and tried to pressure. Left a bad taste - ruined our day. NEVER again. Been to 3 Iberostar Grands - not sure we\'ll returen.
Check-in was terrible - sat and waited over half hour while saw other guests being checked in earlier. Restaurant reservations were impossible. Upon arrival attempted to book reservations - only mexican restuarant was available at 9 pm - nothing else available. Resort was beautiful but rooms were dark and outdated. Room temperature was warm - lowest thermostat would go was 72 degrees. Beverages are not replenished - have to request. AVOID the sales pitch. You are promised no pressure and meeting would not take more than 90 minutes. The pitch was over two and half hours long before we were able to end it. Had to go through 5 different "sales" people. Last was rude, condescending, and tried to pressure. Left a bad taste - ruined our day. NEVER again. Been to 3 Iberostar Grands - not sure we\'ll returen.
10
Kim
26 apr 2023
·
Soggiorno di 12 notti
Booked a villa, which was an excellent choice. Private pool, butler service, whirlpool bathtub, huge walk-in shower and decorated very tastefully.
Booked a villa, which was an excellent choice. Private pool, butler service, whirlpool bathtub, huge walk-in shower and decorated very tastefully.
10
alex
1 ott 2025
·
Soggiorno di 4 notti
Beautiful resort, clean beach with easy access from pool, nice rooms with jacuzzi
Beautiful resort, clean beach with easy access from pool, nice rooms with jacuzzi
8
Kimmy Sue
17 lug 2025
·
Soggiorno di 5 notti
Property is very nice air conditioning could be better on top floor
Property is very nice air conditioning could be better on top floor
10
Maggie
10 mar 2023
·
Soggiorno di 7 notti
The hotel far exceeded my expectations. We found it to be very elegant, classy and high quality. The staff were extremely friendly, helpful and most were well versed in English. Our room was cleaned every day with turn-down service. That feature doesn't seem to be offered in the US much anymore. We really appreciated that. The food was fantastic and the array of hotels at the Grand was amazing. We only had one bad experience at the Japanese Bistro where we waited over one hour for any of our food. We think that the waiter forgot to put in our order, but it was a minor inconvenience. The pools and pool service was top notch. We spent time at the main pool and the quiet pool and both were very relaxing. We didn't have any problem finding a cabana each time. The shows at night were very enjoyable. The resort felt like a cruise on land, but without the massive crowds. We would love to go back again.
The hotel far exceeded my expectations. We found it to be very elegant, classy and high quality. The staff were extremely friendly, helpful and most were well versed in English. Our room was cleaned every day with turn-down service. That feature doesn't seem to be offered in the US much anymore. We really appreciated that. The food was fantastic and the array of hotels at the Grand was amazing. We only had one bad experience at the Japanese Bistro where we waited over one hour for any of our food. We think that the waiter forgot to put in our order, but it was a minor inconvenience. The pools and pool service was top notch. We spent time at the main pool and the quiet pool and both were very relaxing. We didn't have any problem finding a cabana each time. The shows at night were very enjoyable. The resort felt like a cruise on land, but without the massive crowds. We would love to go back again.
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Servizio
Il servizio è ampiamente elogiato per essere eccezionalmente cordiale e attento, con molti apprezzamenti rivolti ai maggiordomi e ai team di animazione. Una minoranza segnala un servizio più lento o incoerente a volte e una sgradita pressione per l'adesione o la multiproprietà.
Recensioni degli ospiti correlate
4
joseph
17 mag 2025
·
Soggiorno di 4 notti
The good…Property was nice and clean. Buildings were decently maintained. Plenty of places to relax at the beach and the pools. The bad…Service in the VIP area was non existent. Service in butler rooms was sparse. Their goal is to sell you a timeshare that i
The good…Property was nice and clean. Buildings were decently maintained. Plenty of places to relax at the beach and the pools. The bad…Service in the VIP area was non existent. Service in butler rooms was sparse. Their goal is to sell you a timeshare that i
10
Julia J.
20 nov 2025
·
Soggiorno di 7 notti
The staff goes above and beyond to ensure everything is perfect. No request is too small!
The staff goes above and beyond to ensure everything is perfect. No request is too small!
10
Samantha
24 ago 2025
·
Soggiorno di 4 notti
This stay was to celebrate our 21 year anniversary. This was our first big trip out of the State/ International and it was the best experience. I am not sure how next years vacation will live up to this trip. It was the best relaxing but exciting fullfilling times we have ever had. The service was incredible they made you feel like you were the president or someone very important from the bellmen to the cafe shop everywhere you felt wanted to be there and everyone had such good attitudes. We loved it can't wait to go back.
This stay was to celebrate our 21 year anniversary. This was our first big trip out of the State/ International and it was the best experience. I am not sure how next years vacation will live up to this trip. It was the best relaxing but exciting fullfilling times we have ever had. The service was incredible they made you feel like you were the president or someone very important from the bellmen to the cafe shop everywhere you felt wanted to be there and everyone had such good attitudes. We loved it can't wait to go back.
10
Robert
2 giu 2024
·
Soggiorno di 8 notti
You will not find anywhere better than what you will have it at the Grand. Luis, Mauro, Alexander, Ruben, and Antonio were our Butlers. Amazing. Christian was our server every day at the buffet and remembered our preferences and had them without asking. Armando who barbecued at the pool every day was such a good guy and was such a nice treat at the pool. Jorge was great at the front and helped with transportation anywhere we needed. Aunice, the manger of La Breza was great as well. Was at the resort for 8 days and not one single issue with anyone on staff. So many hidden little gems on this property that it is somewhere we are already planning our return! Thanks for setting the bar so high and cant wait to see our second family again! Anyone complaining about this staff or this place are just complainers and looking for something free in my opinion.
You will not find anywhere better than what you will have it at the Grand. Luis, Mauro, Alexander, Ruben, and Antonio were our Butlers. Amazing. Christian was our server every day at the buffet and remembered our preferences and had them without asking. Armando who barbecued at the pool every day was such a good guy and was such a nice treat at the pool. Jorge was great at the front and helped with transportation anywhere we needed. Aunice, the manger of La Breza was great as well. Was at the resort for 8 days and not one single issue with anyone on staff. So many hidden little gems on this property that it is somewhere we are already planning our return! Thanks for setting the bar so high and cant wait to see our second family again! Anyone complaining about this staff or this place are just complainers and looking for something free in my opinion.
8
Anthony
17 nov 2025
·
Soggiorno di 4 notti
One of the friendliest staffs I’ve ever encountered in all my travels and no matter what property you were on within Iberostar, everyone was friendly and helpful in anyway necessary
One of the friendliest staffs I’ve ever encountered in all my travels and no matter what property you were on within Iberostar, everyone was friendly and helpful in anyway necessary
10
Anthony
16 feb 2023
·
Soggiorno di 9 notti
Property is opulent and immaculately clean (especially in places you wouldn’t expect it to be perfect like the restrooms at the pool). Food is very good to excellent. All staff is very friendly and willing to please. Had trouble getting consistency from the butlers/concierges and room service for things we wanted resupplied in the room every day/evening. Otherwise, service is better by far than anywhere else we have ever stayed.
Property is opulent and immaculately clean (especially in places you wouldn’t expect it to be perfect like the restrooms at the pool). Food is very good to excellent. All staff is very friendly and willing to please. Had trouble getting consistency from the butlers/concierges and room service for things we wanted resupplied in the room every day/evening. Otherwise, service is better by far than anywhere else we have ever stayed.
10
Allen
9 mar 2024
·
Soggiorno di 7 notti
Always polite and very accommodating. I don’t think I never heard a staff member not greet you and tell you what is going on
Always polite and very accommodating. I don’t think I never heard a staff member not greet you and tell you what is going on
8
Patricia
28 set 2025
·
Soggiorno di 5 notti
We stayed in a private Villa. It was suppose to come with room service. It took 2 hours to get a glass of Ice tea!
We stayed in a private Villa. It was suppose to come with room service. It took 2 hours to get a glass of Ice tea!
8
Joshua
29 mar 2024
·
Soggiorno di 5 notti
Great hotel. Great grounds. Issue with getting water in room daily. Maid service blamed room service which was annoying at this price point. Daily issues. Pool area hardscape was worn down. Food options great. Had to make reservations via app which didn’t work so had to use concierge. Have to book days in advance to get “regular “ times. French and Japanese restaurants were great. Italian very good to average. Breakfast and lunch buffet were delicious. Tacos available at beach were delicious. Some staff members had a little attitude but mostly really friendly and welcoming.
Great hotel. Great grounds. Issue with getting water in room daily. Maid service blamed room service which was annoying at this price point. Daily issues. Pool area hardscape was worn down. Food options great. Had to make reservations via app which didn’t work so had to use concierge. Have to book days in advance to get “regular “ times. French and Japanese restaurants were great. Italian very good to average. Breakfast and lunch buffet were delicious. Tacos available at beach were delicious. Some staff members had a little attitude but mostly really friendly and welcoming.
6
Roberta
1 ott 2024
·
Soggiorno di 5 notti
The hotel itself is very beautiful, staff is great except at restaurants. They are bothered and rushing to get you in and out. Unfortunately if you are not a member you are second rate. We scheduled reservations to multiple restaurants with the concierge upon check in. Every reservation was non existent. We found out on the reservation date that restaurants were closed on said day. When we tried to get in at a first come first serve restaurant we were quoted 20min (restaurant only has 4 tables occupied out at 25). After an hour of waiting, multiple tables were strategically given to members who arrived after us and were not on the waiting list. Multiple groups were upset and confronted the host about their lack of communication. Once seated we had approximately 5min to order because “the restaurant is now full and our kitchen staff cannot accommodate”. I wish there was more awareness towards non members. Maybe their memberships would grow if they accommodated everyone equally.
The hotel itself is very beautiful, staff is great except at restaurants. They are bothered and rushing to get you in and out. Unfortunately if you are not a member you are second rate. We scheduled reservations to multiple restaurants with the concierge upon check in. Every reservation was non existent. We found out on the reservation date that restaurants were closed on said day. When we tried to get in at a first come first serve restaurant we were quoted 20min (restaurant only has 4 tables occupied out at 25). After an hour of waiting, multiple tables were strategically given to members who arrived after us and were not on the waiting list. Multiple groups were upset and confronted the host about their lack of communication. Once seated we had approximately 5min to order because “the restaurant is now full and our kitchen staff cannot accommodate”. I wish there was more awareness towards non members. Maybe their memberships would grow if they accommodated everyone equally.
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Posizione
Situato all'interno di un ampio complesso autosufficiente sulla propria spiaggia, creando un'atmosfera tranquilla. Brevi tragitti in auto per Xcaret e i parchi della zona; la maggior parte delle escursioni richiede taxi o trasporti della struttura.
Recensioni degli ospiti correlate
8
Elizabeth
21 lug 2024
·
Soggiorno di 4 notti
Beautiful property! Quiet get away!
Beautiful property! Quiet get away!
10
Shawn Michael
5 ott 2025
·
Soggiorno di 5 notti
Place was amazing. I took my wife there for her birthday. The food was amazing. Room was amazing. The staff was beyond friendly. I loved the fact that when you got a beer they gave you a can and there wasn’t a towel checker either. It is a 100% encapsulated site. So you really can’t leave the property unless you take a cab. The stores are quite expensive on a relative basis. So make sure you have everything you need. It is a 5 star world class resort, be prepared to be impressed
Place was amazing. I took my wife there for her birthday. The food was amazing. Room was amazing. The staff was beyond friendly. I loved the fact that when you got a beer they gave you a can and there wasn’t a towel checker either. It is a 100% encapsulated site. So you really can’t leave the property unless you take a cab. The stores are quite expensive on a relative basis. So make sure you have everything you need. It is a 5 star world class resort, be prepared to be impressed
10
Samuel Allen
15 mag 2023
·
Soggiorno di 6 notti
Everyone was so nice! It genuinely felt like the staff were happy to be there. Restaurants were very good and the location was excellent. Will return in the future!
Everyone was so nice! It genuinely felt like the staff were happy to be there. Restaurants were very good and the location was excellent. Will return in the future!
10
Michael
30 ago 2025
·
Soggiorno di 6 notti
JOIA Paraiso is the nicest resort we've been to. Staff was amazing. A friendly "good morning" with a smile from everyone. Facility was impressive to say the least. Entertainment crew were great and had a lot of fun playing volleyball and other games. Food was very good, would have loved to try more dishes. We have nothing bad to say. Resort is a short drive to Excaret.
JOIA Paraiso is the nicest resort we've been to. Staff was amazing. A friendly "good morning" with a smile from everyone. Facility was impressive to say the least. Entertainment crew were great and had a lot of fun playing volleyball and other games. Food was very good, would have loved to try more dishes. We have nothing bad to say. Resort is a short drive to Excaret.
10
Monique
27 mar 2025
·
Soggiorno di 4 notti
This is the nicest resort (in the Cancun area) that we've ever stayed in! We've been to 7 others (in Cancun) and this was beyond our expectations. First off, the hotel is absolutely beautiful. The artwork is Renaissance era, which I happen to love and the floors shine like glass. Our room and restroom were very spacious. The beach is the cleanest beach we've ever seen. They constantly pick up the seaweed throughout the day. The beach has a small rocky area that is unswimmable but to the left of the resort is a nice sized sandy beach. We always had a chair on the beach without having to "reserve" it early in the morning
This is the nicest resort (in the Cancun area) that we've ever stayed in! We've been to 7 others (in Cancun) and this was beyond our expectations. First off, the hotel is absolutely beautiful. The artwork is Renaissance era, which I happen to love and the floors shine like glass. Our room and restroom were very spacious. The beach is the cleanest beach we've ever seen. They constantly pick up the seaweed throughout the day. The beach has a small rocky area that is unswimmable but to the left of the resort is a nice sized sandy beach. We always had a chair on the beach without having to "reserve" it early in the morning
10
Sibele Rosi
14 feb 2022
·
Soggiorno di 4 notti
Hotel muito bonito. Jardins, animais, praia, comida, tudo de bom. As instalações do Grand são antigas e clássicas, lembra hotéis de Las Vegas ... o grand é muito calmo, A maior parte dos hóspedes é terceira idade, mas no hotel vizinho tem agitação
Hotel muito bonito. Jardins, animais, praia, comida, tudo de bom. As instalações do Grand são antigas e clássicas, lembra hotéis de Las Vegas ... o grand é muito calmo, A maior parte dos hóspedes é terceira idade, mas no hotel vizinho tem agitação
10
Owen
29 nov 2024
·
Soggiorno di 10 notti
Amazing place and good location with their own beach. Staff is wonderful as is the food
Amazing place and good location with their own beach. Staff is wonderful as is the food
10
Arash Soltani
25 set 2023
·
Soggiorno di 4 notti
Great resort in Cancun esp for couples. Not many bars but overall everything was great.
Great resort in Cancun esp for couples. Not many bars but overall everything was great.
10
Zachary Scott
6 set 2025
·
Soggiorno di 5 notti
Cleanliness. Great staff, everything was walkable excellent food
Cleanliness. Great staff, everything was walkable excellent food
10
Brian Christopher
16 mag 2023
·
Soggiorno di 7 notti
First time in Cancun. So many options. And of course I research everything and try to get the best spot that fits our requirements. WELL! Iberostar is a non stop shop of fun and relaxation. We stayed at the Grand and had access to all 5 resorts and something around 30 places to eat. 10-15 places to get a drink or entertainment. Our only issue was not staying long enough to enjoy it all. 40 min ride from airport even in construction. 40 min from excaret and all the amusement parks. The staff at Iberostar made sure we had a taxi and made sure we were taken care of with no over charging. The food at Grande was amazing. The buffet alone would have been perfect. But the restaurants were great as well. At the Grande its much more elegant and "fancy". So not your typical meals you might get at just a regular restaurant. But the taste, presentation and service was fantastic. The fun pool was our spot. Really didnt want to do much but relax in pool. People watch and enjoy the entertainment. We were there in off season. So everything was easily accessible. Some things were closed or limited. But we do off season to avoid crowds and it was worth it for us. Room service was easy and good. Not always the best quality but we were impressed with speed of service and taste. We also stayed in a villa. Which was maybe the nicest place we have ever stayed. Butler service. Our own small pool. Bicycles to get around. First time in Riviera Maya and Iberostar wins
First time in Cancun. So many options. And of course I research everything and try to get the best spot that fits our requirements. WELL! Iberostar is a non stop shop of fun and relaxation. We stayed at the Grand and had access to all 5 resorts and something around 30 places to eat. 10-15 places to get a drink or entertainment. Our only issue was not staying long enough to enjoy it all. 40 min ride from airport even in construction. 40 min from excaret and all the amusement parks. The staff at Iberostar made sure we had a taxi and made sure we were taken care of with no over charging. The food at Grande was amazing. The buffet alone would have been perfect. But the restaurants were great as well. At the Grande its much more elegant and "fancy". So not your typical meals you might get at just a regular restaurant. But the taste, presentation and service was fantastic. The fun pool was our spot. Really didnt want to do much but relax in pool. People watch and enjoy the entertainment. We were there in off season. So everything was easily accessible. Some things were closed or limited. But we do off season to avoid crowds and it was worth it for us. Room service was easy and good. Not always the best quality but we were impressed with speed of service and taste. We also stayed in a villa. Which was maybe the nicest place we have ever stayed. Butler service. Our own small pool. Bicycles to get around. First time in Riviera Maya and Iberostar wins
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Ristorazione
Il buffet riceve molti elogi per la varietà e la qualità, e diversi ristoranti à la carte sono molto apprezzati. Il feedback su alcuni ristoranti è contrastante, gli articoli per la colazione potrebbero essere serviti tiepidi e ottenere la prenotazione desiderata per la cena è spesso difficile.
Recensioni degli ospiti correlate
10
Monique
27 mar 2025
·
Soggiorno di 4 notti
This is the nicest resort (in the Cancun area) that we've ever stayed in! We've been to 7 others (in Cancun) and this was beyond our expectations. First off, the hotel is absolutely beautiful. The artwork is Renaissance era, which I happen to love and the floors shine like glass. Our room and restroom were very spacious. The beach is the cleanest beach we've ever seen. They constantly pick up the seaweed throughout the day. The beach has a small rocky area that is unswimmable but to the left of the resort is a nice sized sandy beach. We always had a chair on the beach without having to "reserve" it early in the morning
This is the nicest resort (in the Cancun area) that we've ever stayed in! We've been to 7 others (in Cancun) and this was beyond our expectations. First off, the hotel is absolutely beautiful. The artwork is Renaissance era, which I happen to love and the floors shine like glass. Our room and restroom were very spacious. The beach is the cleanest beach we've ever seen. They constantly pick up the seaweed throughout the day. The beach has a small rocky area that is unswimmable but to the left of the resort is a nice sized sandy beach. We always had a chair on the beach without having to "reserve" it early in the morning
8
Orlandas
27 set 2025
·
Soggiorno di 6 notti
Wonderful amazing stay. Best resort thus far. Staff extremely humble and attentive, especially our Butlers. Now I was not impressed with the Steak house or French restaurant. Asian was very entertaining and fun to attend. Buffet was always great and good for a quick meal. No complaints overall!! Will try Joia in Aruba next!!!
Wonderful amazing stay. Best resort thus far. Staff extremely humble and attentive, especially our Butlers. Now I was not impressed with the Steak house or French restaurant. Asian was very entertaining and fun to attend. Buffet was always great and good for a quick meal. No complaints overall!! Will try Joia in Aruba next!!!
10
Paresh
6 ott 2023
·
Soggiorno di 6 notti
We have stayed here several times, last in 2019. The main changes we noticed were: 1. Easier to make and change dinner reservations 2. All restaurants were great, except that the choice at the Mexican restaurant seemed limited. House wine quality was terrible and needs improvement 3. Breakfast and lunch buffet selections were very good 4. There was no longer the option of the dinner buffet; please bring that back! 5. Entertainment was very disappointing because of the location in the lobby rotunda. Viewing was impeded by shrubs, and it does a disservice to both guests and performers. I think that this is a major negative change. I was not prepared to pay $125 pp for the Ilusio show. Entertainment needs to move back into the theater or the pool side. 6. My compliments to the staff for their courtesy and attentiveness. Special compliments for Eusebio, our server at the Venezia! 7. I recommend that the room fridge be restocked daily, not just when requested. Overall, we had a great stay.
We have stayed here several times, last in 2019. The main changes we noticed were: 1. Easier to make and change dinner reservations 2. All restaurants were great, except that the choice at the Mexican restaurant seemed limited. House wine quality was terrible and needs improvement 3. Breakfast and lunch buffet selections were very good 4. There was no longer the option of the dinner buffet; please bring that back! 5. Entertainment was very disappointing because of the location in the lobby rotunda. Viewing was impeded by shrubs, and it does a disservice to both guests and performers. I think that this is a major negative change. I was not prepared to pay $125 pp for the Ilusio show. Entertainment needs to move back into the theater or the pool side. 6. My compliments to the staff for their courtesy and attentiveness. Special compliments for Eusebio, our server at the Venezia! 7. I recommend that the room fridge be restocked daily, not just when requested. Overall, we had a great stay.
10
Harold Ewing
16 giu 2025
·
Soggiorno di 7 notti
Beautiful property! Buffet was beautiful and very tasteful. Restaurants were just ok.
Beautiful property! Buffet was beautiful and very tasteful. Restaurants were just ok.
10
Senaca
25 ago 2025
·
Soggiorno di 5 notti
This resort was outstanding in every way. From check in to check out the staff we attentive, professional, and so nice. The food was excellent, with the best buffet I've ever had. Everything was clean and easy to get to. The spa was my favorite. I felt so relaxed. I also really enjoyed all the entertainment, the singers, musicians, and the nightly evening shows. 10 out of 10 would come back again.
This resort was outstanding in every way. From check in to check out the staff we attentive, professional, and so nice. The food was excellent, with the best buffet I've ever had. Everything was clean and easy to get to. The spa was my favorite. I felt so relaxed. I also really enjoyed all the entertainment, the singers, musicians, and the nightly evening shows. 10 out of 10 would come back again.
10
Joey
26 ott 2025
·
Soggiorno di 10 notti
My wife and I loved our stay at Joia by Paraiso. We took a 10 day vacation away from our busy lives and the kids. The staff was always friendly and gave generally great service. The food at the buffet varied every night and was amazing. We tried the restaurants and the food was a little too fancy for us so we don’t have much of an opinion here other than sometimes the service there was good and sometimes it was just ok. The entertainment team was great. There are many activities everyday and they keep things fun. Jules, Raymundo, Pedro, Cassadra and Mala stood out to me. The daily crazy games are a must. The pool bar is the place to be in the afternoon and the barmen there give a great service (Luis, Saulo and Gabriel). You get access to all the other lobbies as well which is great. Golf course right on site, I didn’t get to play on this trip but some other guests had good comments on the course conditions. We went scuba diving with Dressel Divers that have a dive center right on site (it’s at another lobby so a 5-10min golf cart trip), we purchased a package that included different dives and it was great (we’re certified divers). The rooms were the best i’ve had in any all inclusive resort even if we got the basic room. We didn’t always go to the shows but when we did they were pretty good. The rock show was absolutely amazing with the lead guitarist being the best i’ve seen live performing all the solos. We loved our trip and chances are that we will be back at this resort.
My wife and I loved our stay at Joia by Paraiso. We took a 10 day vacation away from our busy lives and the kids. The staff was always friendly and gave generally great service. The food at the buffet varied every night and was amazing. We tried the restaurants and the food was a little too fancy for us so we don’t have much of an opinion here other than sometimes the service there was good and sometimes it was just ok. The entertainment team was great. There are many activities everyday and they keep things fun. Jules, Raymundo, Pedro, Cassadra and Mala stood out to me. The daily crazy games are a must. The pool bar is the place to be in the afternoon and the barmen there give a great service (Luis, Saulo and Gabriel). You get access to all the other lobbies as well which is great. Golf course right on site, I didn’t get to play on this trip but some other guests had good comments on the course conditions. We went scuba diving with Dressel Divers that have a dive center right on site (it’s at another lobby so a 5-10min golf cart trip), we purchased a package that included different dives and it was great (we’re certified divers). The rooms were the best i’ve had in any all inclusive resort even if we got the basic room. We didn’t always go to the shows but when we did they were pretty good. The rock show was absolutely amazing with the lead guitarist being the best i’ve seen live performing all the solos. We loved our trip and chances are that we will be back at this resort.
8
Joshua
29 mar 2024
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Soggiorno di 5 notti
Great hotel. Great grounds. Issue with getting water in room daily. Maid service blamed room service which was annoying at this price point. Daily issues. Pool area hardscape was worn down. Food options great. Had to make reservations via app which didn’t work so had to use concierge. Have to book days in advance to get “regular “ times. French and Japanese restaurants were great. Italian very good to average. Breakfast and lunch buffet were delicious. Tacos available at beach were delicious. Some staff members had a little attitude but mostly really friendly and welcoming.
Great hotel. Great grounds. Issue with getting water in room daily. Maid service blamed room service which was annoying at this price point. Daily issues. Pool area hardscape was worn down. Food options great. Had to make reservations via app which didn’t work so had to use concierge. Have to book days in advance to get “regular “ times. French and Japanese restaurants were great. Italian very good to average. Breakfast and lunch buffet were delicious. Tacos available at beach were delicious. Some staff members had a little attitude but mostly really friendly and welcoming.
10
Anthony S
16 ago 2025
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Soggiorno di 7 notti
Food selection was fine. Some selections could have been warmer especially breakfast. Lunch and dinner at the buffet was good. Not fond of Mexican restaurant. Italian and Japanese were good. The thing that stands out the most about this property was the outstanding service. Everyone was genuinely happy to assist you and make your stay pleasant. It was rare to pass by any staff member who didn’t smile and say hello and that included landscaping and maintenance staff. Wildlife at the site was also entertaining.
Food selection was fine. Some selections could have been warmer especially breakfast. Lunch and dinner at the buffet was good. Not fond of Mexican restaurant. Italian and Japanese were good. The thing that stands out the most about this property was the outstanding service. Everyone was genuinely happy to assist you and make your stay pleasant. It was rare to pass by any staff member who didn’t smile and say hello and that included landscaping and maintenance staff. Wildlife at the site was also entertaining.
8
Oliver
3 giu 2024
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Soggiorno di 4 notti
Service was great, very clean, very prompt and friendly staff, lots of options for food, pools, drinks, atmospheres. Like any resort, only reason to remove a star was for the food. It’s hard to have several restaurants and produce high quality food across the board, undstansable, but I would rate food alone anywhere from 5-7 out of 10. Occasional good food item but not consistent.
Service was great, very clean, very prompt and friendly staff, lots of options for food, pools, drinks, atmospheres. Like any resort, only reason to remove a star was for the food. It’s hard to have several restaurants and produce high quality food across the board, undstansable, but I would rate food alone anywhere from 5-7 out of 10. Occasional good food item but not consistent.
10
Alison Chambers
13 gen 2025
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Soggiorno di 4 notti
Beautiful property. We had the VIP access and our butlers were good or excellent for our stay. The food options are great. We would highly recommend the buffet and all of the restaurants with the exception of the Japanese hibachi. We will definitely be back.
Beautiful property. We had the VIP access and our butlers were good or excellent for our stay. The food options are great. We would highly recommend the buffet and all of the restaurants with the exception of the Japanese hibachi. We will definitely be back.
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Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
10
Jorge
30 mag 2023
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Soggiorno di 8 notti
hotel excelente
hotel excelente
10
Glauber
12 ago 2026
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Soggiorno di 6 notti
Hotel com excelentes instalações e muito bem conservado.
Hotel com excelentes instalações e muito bem conservado.
10
Larry
27 lug 2026
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Soggiorno di 4 notti
Amazing! Was a great place to go to.
Amazing! Was a great place to go to.
10
Rodrigo
2 lug 2026
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Soggiorno di 3 notti
Ótima experiência, melhor hotel que fiquei na vida!
Ótima experiência, melhor hotel que fiquei na vida!
8
Hang
31 mag 2026
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Soggiorno di 3 notti
Staffs are very nice, food excellent, Spa is ok , membership sales is too high pressure waisted time of vacation that they should tell ahead, the beach is too much sea weeds, can not swim .
Staffs are very nice, food excellent, Spa is ok , membership sales is too high pressure waisted time of vacation that they should tell ahead, the beach is too much sea weeds, can not swim .
Politiche della struttura
Check-in
Check-out
Dalle 15:00 alle 00:00
Prima delle 12:00
Hai delle domande?
Le risposte istantanee dell'IA si basano su informazioni sugli hotel
Il personale alla reception si occupa di accogliere gli ospiti all'arrivo. Le informazioni fornite dalla struttura potrebbero essere tradotte con strumenti di traduzione automatica.
Il check-in deve essere effettuato da una persona con almeno 18 anni.
- Per eventuali ospiti aggiuntivi possono essere previsti supplementi, variabili in base alla politica della struttura.
- All'arrivo, oltre a un documento di identità comprensivo di foto, potrebbero essere richieste una carta di credito/debito o una caparra in contanti per eventuali spese accessorie.
- Tutte le richieste speciali sono soggette a disponibilità al momento dell'arrivo e possono comportare spese aggiuntive. Le richieste speciali non sono garantite.
- Questa struttura accetta pagamenti tramite carte di credito, carte di debito e i contanti
- Le transazioni senza contanti sono disponibili
- Questa struttura dispone di spazi all'aperto, come balconi, patio, terrazze, che potrebbero non essere adatti ai bambini. In caso di dubbi, ti consigliamo di contattare la struttura prima dell'arrivo per avere la conferma che disponga di una camera adatta a te.
- Questa struttura usa un servizio di pulizia professionale
- Si richiede la prenotazione per i tee-time per il golf, i massaggi e i trattamenti spa. Le prenotazioni possono essere effettuate contattando un resort prima dell’arrivo utilizzando i recapiti riportati sulla conferma della prenotazione.
- I minori di 18 anni non sono ammessi in questa struttura per soli adulti.
- Nelle camere della struttura sono ammessi solo gli ospiti registrati.
- Nella struttura non sono ammessi animali, inclusi quelli per l'assistenza ai disabili.
- Le pulizie sono a cura di un servizio professionale.
- Per la sicurezza dei viaggiatori, sono disponibili metodi di pagamento senza contanti per tutte le transazioni.
- Sono disponibili il check-in senza contatti e il check-out senza contatti.
- Il check-out posticipato è a pagamento e soggetto a disponibilità
È possibile che questo elenco non sia completo. Tariffe e depositi potrebbero non includere le tasse e sono soggetti a modifiche.
Servizi popolari
Parcheggio
Ristorante
Piscina
Camere non fumatori
Business center
Servizio in camera
Attività
Piscina
Campi da tennis
Giardino
Campo da golf (nelle vicinanze)
Spiaggia - nelle vicinanze
Immersioni subacquee
Biliardo
Piscina coperta
Piscina scoperta
Piscina scoperta riscaldata
Evening Entertainment
Pool (Indoor)
Mobili da esterno
Pool (Seasonal Outdoor)
Ping pong
Terrazza
Fitness Center (nearby)
Parcheggio
Parcheggio
Parcheggio gratuito
Parking Onsite
Internet
Wi-fi gratuito
Informazioni generali
Servizio in camera
Ristorante
Camere non fumatori
Sauna
Idromassaggio/Jacuzzi
Bagno turco
Massaggi
SPA e centro benessere
Barbiere/Estetista
Trattamenti corpo
Bar della piscina
Colazione in camera
Per soli adulti
Snack Bar/Deli
Servizi
Business center
Servizio di pulizia
Servizio banchetti
Cambio valuta
Sportello bancomat
24-Hour Front Desk
Concierge Services