Plush Hotel

⭐ 1/5 Very disappointing stay. The room was extremely small and cramped—there was barely enough space to comfortably move around the bed. It felt much tighter in person than what you would expect from a hotel room. The worst part was the roof/skylight window directly above the room. There is basically no proper way to block the sunlight, so as soon as the sun comes up, the entire room becomes bright and wakes you up whether you want to or not. If you’re trying to sleep in or actually rest on vacation, good luck. On top of that, the hotel had an unpleasant smell throughout, which made the whole place feel even less comfortable. Between the smell, the tiny room, and being forced awake by sunlight coming through the ceiling, I definitely would not stay here again. The skylight might look nice in pictures, but when you’re actually trying to sleep, it’s a terrible design for a hotel room.

Booking was extended and paid for but suddenly got locked out the night before checkout of original booking. It was midnight so it was hard to find someone to help.

Plush hotel was a no frills hotel. On the positive, the location is good, with great proximity to restaurants, parks and transit. While staff is friendly when you see them, I rarely saw anyone. The bed was comfortable and room was quiet. The not so good, the shower was very tight, the table was wobbly, the hanger space shared with the coffee maker. The hallway was in need of paint, which it appeared was in process.

I didn't spend much time in the room beyond sleeping and showering, and it was adequate for that. This isn't a traditional hotel, if that's what you're expecting — it's a set of converted rooms behind a cafe. The shower had good water pressure and the water stayed hot. A small table in the bathroom would help, since vanity space is limited and there's nowhere to set things down. The same goes for the shower, which had no shelf or ledge for soap and shampoo. The mini-split kept the room at a comfortable temperature, and the location was convenient. Worth noting: there were rodent/pest control traps along the side of the building and behind the bed in the room but I didn't see or hear any pests for the few days I was there. I had little interaction with staff, so I can't comment on that.

My stay at Plush Hotel was overshadowed by a major issue: the hotel fire alarm was activated in the middle of the night on two consecutive nights. Both times, guests were evacuated and left standing outside for nearly an hour while the situation was addressed. Hotel staff later explained that the alarms were triggered by a guest smoking in their room. After the first incident, we were told staff were conducting a "walk-through." After the second, we were informed the guest had been fined. While I appreciate that safety procedures must be followed, I was disappointed by the hotel's response to the disruption experienced by every other guest. Despite two nights of interrupted sleep and significant inconvenience, management offered nothing beyond an apology—not even a small goodwill gesture to acknowledge the impact on paying guests. When you pay for a hotel, you expect a safe, comfortable, and restful stay. Unfortunately, that standard was not met. The repeated false alarms also raised concerns about the hotel's fire detection and incident management. Based on this experience, I cannot recommend Plush Hotel. Safety is important, but so is how a hotel cares for its guests when things go wrong.