Residence & Conference Centre - Welland

Staff, facilities

Someone next room was singing till 2:00AM, when you sit the toilet my knees was hitting the sink, check in took more than 30 minutes, besides that, excellent price, free parking, nice young staff try to help you, place was very clean, I like their cafeteria 24/7 self serving. I might stay again…

The room was as expected for what I reserved. Only thing I wasn’t happy about was I got a parking ticket on my truck and I had a parking permit for my two day stay. Not sure how the moron didn’t see it right beside my handicap permit.

Stay here if you're ok with filthy hallway carpet, getting a parking ticket even though you have a valid parking pass, rude student staff who like to lecture you, and card keys that never work. If you're lucky you get a decent clean room with fake wood floors. If not you'll get a smelly carpeted one. I had no issues with my room as it served me very well. The beds/linen were clean and comfortable. Two things really upset me, however. First, when you check in they will give you an archaic parking card where they stamp your check out date. I got one and put it on my car dashboard, but two nights before I checked out, I got a $25 parking ticket for parking at the guest lot as usual. I was very upset, and called the number on the ticket. The city of Welland runs the parking lots there as they're part of Niagara College. So, I had to deal with them to cancel the ticket, which they did eventually, but this wasted so much of my time there! The front desk student staff was not helpful. They tried to lecture me demanding a picture of where my pass was when I got the ticket. The manager was sitting behind the window hidden from us, and could've intervened but they never did and always left everything to students there. Unbelievable. Also, my card keys never worked. Got locked out too many times there. I had to go back and forth to the front desk 6 times in one occasion because the card didn't work! They promised to fix the reader but never did. Disappointing.

I had not realized it was also a college dorm when I was searching, the lot access or more to the point exiting is lacking, a tour bus for whatever reason parked at the entrance and blocked the only way in and out, an exit only would be handy for those moments, let alone some signage for buses to drop off from an adjacent lot nearby, also signage to indicate this is in fact the place, I followed Waze and didn't note anything that indicated this was in fact the location. Staff behind the counter was helpful, I was astonished there were no paper towels or napkins that could be from my south of the border biased expectations as this was my first time to Canada.

Came to town for a Jackfish baseball game and golf the next day. Location was perfect for our stay in the area. Clean facility with friendly service, free parking and 24/7 attendant at the front desk. Felt safe while on the property. If you're looking for a no frills place to stay this is your place. Not the Royal York, but does not claim to be either. Clean, safe, comfortable, free parking, perfect for one or two nights. Only negative regarding our stay was bathroom kind of small but this will not change our plans for staying here again in the future.

Property was easy to find with lots of parking. Room was clean and comfortable. However had residual smell of smoke, Reasonable for the price.

Great facility

it a modest and well maintained facility that met our needs. it just felt like a little home. The environment was beautiful and quiet which makes personal retreat a goal.

Clean and spacious parking lot.

The room that I was given was damp (and the carpet was that way) on the first floor, and the shower was VERY worn....could not tell if it was clean, but there was mildew along the top. Some upgrades should be done on the showers. The staff were very nice and helpful.

The first room we got the refrigerator wasn’t cold because they had done room renovation the day before and it still needed 24 hours to get cold again. The second room we got had a bug bed crawling around on the floor. We got out fast. The staff was good and gave us a full refund.

Pubic hair in shower, beard hair all over the sink, mold above the shower. this is not a hotel it's a dorm that they run as hotel in summer. Def not worth $100 night and the drive was a long one to it. Does feel like safe area. Very loud and mattress is hard as a rock. Very tiny bathroom! If you want just a place to shower and sleep not comfy for few hours it's ok but not much other than that. Very rundown building!! Good if you're on a very low budget

This place is NOT a hotel, it is a dingy school dorm that resembles a jail cell. The black mold and drop tiles in the bathroom, filthy floor, and dirty carpet over concrete was repulsive. Everything smelled like a locker room. The beds were rock hard, bolted to the wall and definitely not queen-sized. The bathroom and shower was ridiculously small, making it impossible to bathe children without getting drenched. The kitchenette was a joke, lacking basic appliances, plates, utensils, or even soap. Safety was also a concern with no internal door latch, only relying on an electronic lock. It's not family friendly or suitable for children. The fact that students pay to live like that is shocking. Save yourself the dorm/jail cell experience and find anywhere else to stay.

Front desk staff was really welcoming and even though we arrived before the scheduled check in time, they accommodated us, since our room was ready. The rooms were clean and the beds comfortable with crisp linens. A big thank you to everyone.

We enjoyed our overnight stay here. Yes it is no frills but that is reflected in the cost. Staff are very pleasant, the rooms are clean and the bed is comfortable. We shall certainly return when visiting Welland,

Rooms were clean. Fast check-in. Staff very nice. Very good service.

Property was easy to find with lots of parking. Room was clean and comfortable. However had residual smell of smoke, Reasonable for the price.

This hotel is well maintained. The Reception staff are polite and accomodating. The rooms are big, spacious and clean. Thanks for a very relaxing stay (in spite of the rains!)

It's a very nice and clean place if you need to stay overnight. They don't provide much service for you. The beds were comfortable, the shower worked fine and the room was quiet. That was basically all we needed

It was great, except one thing: a bit loud, from other guests spending time on the common areas. Thanks

Separate rooms was nicer than sharing the same rooms with two beds

Someone next room was singing till 2:00AM, when you sit the toilet my knees was hitting the sink, check in took more than 30 minutes, besides that, excellent price, free parking, nice young staff try to help you, place was very clean, I like their cafeteria 24/7 self serving. I might stay again…

Nice safe place, very firm beds, excellent housekeeping services and super friendly helpful staff.

Great accommodations. Having two rooms was convenient. Nothing fancy, just a nice place to rest while in Niagara.

This is a place for sleep only. Rooms are extremely simple. I assume it is dorm rooms rented for the summer. Way to expensive for what it offers. Check in process is painfully slow. Bathrooms are the size of a small closet to the point that you need to sit sideways on the toilet.

The two separate bedrooms really suit us and we get a great sleep!!

It’s a nice cheaper place to stay while in the area. I would recommend you bring your own pillows and a mattress topper. The beds were just awful. I had to go buy a mattress topper just for comfort. The bed was too firm and my back hurt after the first night.

It is a student residence so it’s typical dorm room with bathroom and kitchenette. The room was clean and comfortable. Staff were friendly. Definitely worth it if you’re on a budget.

I was surprised by how large our rooms were. My dorm room in college was smaller than 1 of the suites. The extra space & full-sized fridge made travelling with kids much easier. We'd definitely stay there again.

Someone next room was singing till 2:00AM, when you sit the toilet my knees was hitting the sink, check in took more than 30 minutes, besides that, excellent price, free parking, nice young staff try to help you, place was very clean, I like their cafeteria 24/7 self serving. I might stay again…

Staff was very friendly and helpful

Stay here if you're ok with filthy hallway carpet, getting a parking ticket even though you have a valid parking pass, rude student staff who like to lecture you, and card keys that never work. If you're lucky you get a decent clean room with fake wood floors. If not you'll get a smelly carpeted one. I had no issues with my room as it served me very well. The beds/linen were clean and comfortable. Two things really upset me, however. First, when you check in they will give you an archaic parking card where they stamp your check out date. I got one and put it on my car dashboard, but two nights before I checked out, I got a $25 parking ticket for parking at the guest lot as usual. I was very upset, and called the number on the ticket. The city of Welland runs the parking lots there as they're part of Niagara College. So, I had to deal with them to cancel the ticket, which they did eventually, but this wasted so much of my time there! The front desk student staff was not helpful. They tried to lecture me demanding a picture of where my pass was when I got the ticket. The manager was sitting behind the window hidden from us, and could've intervened but they never did and always left everything to students there. Unbelievable. Also, my card keys never worked. Got locked out too many times there. I had to go back and forth to the front desk 6 times in one occasion because the card didn't work! They promised to fix the reader but never did. Disappointing.

Excellent stay. Helpful staff. Reasonable price for last minute reservation

Only minor issue I had was one of the room keys needed reset twice. Staff was super friendly and able to fix it no problem. Even when locked out at 12:30AM

This is a place for sleep only. Rooms are extremely simple. I assume it is dorm rooms rented for the summer. Way to expensive for what it offers. Check in process is painfully slow. Bathrooms are the size of a small closet to the point that you need to sit sideways on the toilet.

Front desk staff was really welcoming and even though we arrived before the scheduled check in time, they accommodated us, since our room was ready. The rooms were clean and the beds comfortable with crisp linens. A big thank you to everyone.

Came to town for a Jackfish baseball game and golf the next day. Location was perfect for our stay in the area. Clean facility with friendly service, free parking and 24/7 attendant at the front desk. Felt safe while on the property. If you're looking for a no frills place to stay this is your place. Not the Royal York, but does not claim to be either. Clean, safe, comfortable, free parking, perfect for one or two nights. Only negative regarding our stay was bathroom kind of small but this will not change our plans for staying here again in the future.

Rooms were clean. Fast check-in. Staff very nice. Very good service.

Folks that work at the front desk are very accommodating.

The place is quiet and the staff is friendly.

Clean and very nice area

I had not realized it was also a college dorm when I was searching, the lot access or more to the point exiting is lacking, a tour bus for whatever reason parked at the entrance and blocked the only way in and out, an exit only would be handy for those moments, let alone some signage for buses to drop off from an adjacent lot nearby, also signage to indicate this is in fact the place, I followed Waze and didn't note anything that indicated this was in fact the location. Staff behind the counter was helpful, I was astonished there were no paper towels or napkins that could be from my south of the border biased expectations as this was my first time to Canada.

Es war sauber, ruhig und zweckmäßig. Wir haben nur 1 kurze Nacht in Welland verbracht und mußten um 5 Uhr morgens auschecken. Deshalb wollte ich nicht für irgendwelchen Luxus bezahlen, den wir sowieso nicht hätten nutzen können.

clean, affordable place to stay for a baseball tournament close to diamonds

Served its purpose for a two night stay in Welland for a golf tournament

Perfect for pre night before duathalon

Perfect to place to stay when visiting family. Cheap, convenient and peaceful

Came to town for a Jackfish baseball game and golf the next day. Location was perfect for our stay in the area. Clean facility with friendly service, free parking and 24/7 attendant at the front desk. Felt safe while on the property. If you're looking for a no frills place to stay this is your place. Not the Royal York, but does not claim to be either. Clean, safe, comfortable, free parking, perfect for one or two nights. Only negative regarding our stay was bathroom kind of small but this will not change our plans for staying here again in the future.

Property was easy to find with lots of parking. Room was clean and comfortable. However had residual smell of smoke, Reasonable for the price.

Someone next room was singing till 2:00AM, when you sit the toilet my knees was hitting the sink, check in took more than 30 minutes, besides that, excellent price, free parking, nice young staff try to help you, place was very clean, I like their cafeteria 24/7 self serving. I might stay again…

Great bang for your buck. The residence is clean but the room had an off smell. It had lots of room and having a full fridge and microwave was convenient. It is nothing fancy so if you are looking for a place to rest then its perfect. Staff was lovely and accomodating.

This is a very reasonably priced accommodation. Clean. Friendly staff. Kitchenette with fridge and microwave but no dishes.

College dorms in school session and hotel out of season. Barebones but worked perfect. Even though it is listed, there is no free breakfast

The room wasn't fancy, but it had everything you need for a welcoming and comfortable stay. Fresh and clean. Kitchenette. Nice staff. Perfect for our needs. I would stay there again, for sure.