Is parking available at the property?

Parking is available, but specific details regarding the type (private/public, on-site/off-site, covered/uncovered) and cost are not provided. Reservations are not mentioned.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily from 7:30 AM to 10:00 AM.

Are pets allowed at the property?

Pets are allowed, specifically dogs and cats, with a maximum of 22 pets per room. A pet fee of CHF 20 per pet, per day applies. Service animals are not allowed.

What are the standard check-in and check-out times?

Check-in time starts at 15:00 and ends at 21:30. Check-out time is at 11:00. Early or late check-in/check-out may be available upon request, but specific costs are not mentioned.

Is there an airport shuttle service available?

Airport shuttle services are not specifically mentioned, but transfers from the train station are available for an additional charge. Guests must contact the property 48 hours prior to arrival to arrange this service.

What accessibility features are available for guests with disabilities?

Specific accessibility features are not detailed, but the property offers facilities that may accommodate guests with disabilities. It is recommended to contact the property for more information.

What is the location of the property in relation to key landmarks?

The property is located in Zermatt, near the Zermatt-Furi Gondola and the Zermatt-Matterhorn Ski Paradise. It is in a rural area on a river, providing access to various outdoor activities such as skiing, hiking, and sledding.

What are the policies for guests staying with children?

Children are allowed at the property, but specific age policies for free stays are not mentioned. It is advisable to contact the property for further details regarding accommodations suitable for children.

What are the policies regarding extra beds and cribs?

The property does not offer cribs (infant beds). Rollaway beds are available for a fee of CHF 100 per day. Extra-person charges may apply, and it is recommended to contact the property for confirmation regarding availability.

The Phoenix Fitness Hotel in Zermatt

Average nightly price at The Phoenix Fitness Hotel & free Spa Access at Alpen Resort by month, last 12 months (USD)
Month	Average price
January	US$389
February	US$515
March	US$431
April	US$379
July	US$266
August	US$304
September	US$291
October	US$306
December	US$480

What guests think

Across many reviews, Hotel Phoenix stands out for warm, helpful staff, very clean and modern rooms, a well liked breakfast, and scenic Matterhorn views, in a quiet area still within walking distance of the station, lifts, and village.

Some guests found rooms small or noisy, and a few missed in-room items like a fridge or kettle. Location is generally convenient, though a handful noted an uphill or longer walk. While service is widely praised, there are occasional reports of unfriendly interactions or rigid policies. Overall, expect a comfortable, low key base for exploring Zermatt.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Reviews mention a large gym and a convenient ski room.

Related guest reviews

10

Jesus

21 Feb 2026

·

Stayed 6 nights

Good location. Delicious buffet breakfast. Huge gym. Great service. Convenient ski room.

10

Jerry

21 Mar 2023

·

Stayed 5 nights

Great people, great facility, great views, great breakfast, easy access( walking distance ) to everything. The staff was great - friendly, efficient, and knowledgeable. I highly recommend this great hotel. I would stay here again without question. Classy but not overdone.

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Cleanliness

Cleanliness is consistently praised, with modern, well maintained spaces and rooms described as very clean.

Related guest reviews

10

John

2 Oct 2024

·

Stayed 2 nights

This hotel is very close to station and town staff are very helpful hotel is very clean and buffet breakfast is good

8

Michael

3 Oct 2023

·

Stayed 1 night

The property was very well-maintained

10

angela

28 Feb 2022

·

Stayed 6 nights

É um hotel boutique, novo, moderno, quartos grandes, muito limpo, café da manhã excelente, ótima localização, voltarei lá com certeza, atendimento cordial por toda a equipe.

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10

Mark

11 Aug 2024

·

Stayed 2 nights

Nice hotel, newly renovated, very clean, nice room and bathroom with great view, great staff. complimentary breakfast is a plus. What a pleasant stay!

10

Carrie

26 Sept 2025

·

Stayed 1 night

Great breakfast! Beautiful location, staff was super helpful and gave great recommendation’s. Very clean, great balcony! We loved it!

10

Marion

6 Sept 2022

·

Stayed 2 nights

Das Hotel hat mir gut gefallen. Die Mitarbeiter sind alle ausgesprochen freundlich. Das ganze Haus wirkt sehr gepflegt und sauber. Das Frühstücksbuffet ist reichhaltig, für jeden etwas dabei. Der Dorfkern ist in zehn Minuten zu Fuss erreichbar. Daher ist es nachts ruhig

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10

Indo

7 Oct 2024

·

Stayed 2 nights

Nice view, clean, comfortable

10

Brian

27 Mar 2025

·

Stayed 4 nights

Overall, very happy with our stay at Phoenix hotel. Hotel and rooms were modern and clean. Staff was great and very helpful. Walkable to everything in town.

10

James

22 Oct 2024

·

Stayed 4 nights

Large clean room, friendly staff, good location, large and varied breakfast

10

Hillary

20 Jun 2025

·

Stayed 2 nights

We spent 2 nights at the Hotel Phoenix during a quick jaunt to Zermatt. The rooms are clean, comfortable and all have a nice balcony. The hotel owners and staff were very helpful with suggestions for excellent trail running loops. Breakfast includes a full spread.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable, many with balconies and striking Matterhorn views; some are spacious, though a few felt small or had thin walls or compact showers. Several guests noted the lack of a fridge or minibar and sometimes a kettle.

Related guest reviews

10

waldimir

7 Apr 2025

·

Stayed 1 night

Very nice view of Matherhorn

8

Blessilda K.

23 Jun 2023

·

Stayed 2 nights

Room is just too small.

10

Cinderella Pink Ting

10 Aug 2023

·

Stayed 3 nights

The staff are very nice and helpful, provided many useful info to us Hotel is clean and the matterhorn view is gorgeous (same as the photos in hotels.com) A little thing is that there is no fridge in the room

8

Eriko

17 Sept 2025

·

Stayed 1 night

交通の便がよく、スタッフも親切でした。ただ部屋の壁が薄いのか廊下の足音や声が部屋までよく聞こえていました。

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10

katsumi

31 May 2025

·

Stayed 2 nights

マッターホルンが良く見えた

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10

BYUL

26 Jun 2025

·

Stayed 2 nights

마테호른뷰라서 너무 좋았어요~

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4

Dr.rajpal

12 Oct 2024

·

Stayed 1 night

Felt tight

10

Ian

29 Jun 2025

·

Stayed 2 nights

We stayed at Phoenix Hotel for two nights. It’s conveniently positioned but in a very quiet area. The room was lovely, spacious and comfortable. The staff were v friendly and a highlight was the breakfast which was fresh and generous! Overall a great place to stay when in Zermatt!

10

Senna Mei San

2 Jun 2024

·

Stayed 3 nights

Jolander from the hotel had helped to make this trip perfect for us. Our train to Zermatt was delayed and it would pass the hotel check in window and we would miss the taxi to go to the hotel. Jolander had helped us secure the taxi so that we could safely get to the hotel from the train station and she waited for us to do our check in. Jolander was also very kind to provide us with details and maps on how to get to the attractions. The hotel is within easy walking distance from the centre of the city. The room is nicely set up for travellers and we had a veranda that we could sit and enjoyed our tea. Varieties of food offered for breakfast was not a lot but it is more than sufficient for us. I was really impressed with the cheese table and the selection of cheeses. The restaurant manager had done a great job to make sure all guests would have a right spot to enjoy breakfast. The boiled egg was also perfect that it was hot and yolk was still soft. Perfect for me. Probably the only thing I could ask for more was the bathroom. The shower space was really tiny and I had to be careful not to bump onto the glasses. Overall, it was a very enjoyable experience.

10

Hillary

20 Jun 2025

·

Stayed 2 nights

We spent 2 nights at the Hotel Phoenix during a quick jaunt to Zermatt. The rooms are clean, comfortable and all have a nice balcony. The hotel owners and staff were very helpful with suggestions for excellent trail running loops. Breakfast includes a full spread.

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AI-generated summary based on recent guest reviews

Service

Service is widely described as friendly, welcoming, and very helpful, with assistance ranging from trip planning to luggage storage and quick fixes. There are occasional complaints about unfriendly interactions or rigid policies, including early breakfast requests and lost key charges.

Related guest reviews

10

Lauren

18 Oct 2025

·

Stayed 2 nights

Came here on our honeymoon and wow did the staff make you feel like family and welcome. We got there and talked to the woman at the desk about our plans and she helped us reroute our trip to a way that made way more sense ! Woke up the next morning and she had a whole map highlighted and ready to go for us. We can’t wait to come back and visit. Truly phoenix hotel was amazing to us.

10

Michael

28 Sept 2023

·

Stayed 2 nights

Front desk lady helped us fix a shower issue, and helped us make decisions on our excursions. Breakfast well done, service excellent. Thanks!

10

True

12 Jan 2024

·

Stayed 1 night

Brilliant property and walking distance from Train station. The staff are amazing and friendly. Breakfast is the best I have seen for long time. Couldn’t recommend this hotel higher.

10

Audun

5 Aug 2024

·

Stayed 2 nights

Friendly and personal service. Really good advise on tours, hikes, restaurants and everything we needed! Will stay here again!

10

Leah Czarina

29 Oct 2023

·

Stayed 1 night

Best Breakfast in my 2 weeks travel. The lady at the front desk is very super helpful (I am not expecting this). She let us store our luggage at their their storage room even if we already checked out. It eases our hiking that morning for not carrying heavy backpacks. She also showed us the live weather condition up in the mountains.

10

William

14 Sept 2025

·

Stayed 2 nights

The desk staff was extremely helpful (ie power converter, 2 extra pillows, dinner choices) breakfast included. One think to remember going to and from Zermatt- gas vehicles such as private coach can only reach to town south of Zermatt, Tasch. So when leaving you need to talk the train 1 stop to reach your connection. Hotel was great

6

irit

31 Aug 2025

·

Stayed 1 night

Front desk lady was not friendly at all upon arrival, for the price they charge I would expect much better service. at the breakfast staff were very nice. Overall ok. Will not come back

8

Eiko

20 Aug 2024

·

Stayed 2 nights

3階のゲストが洗濯をし、ベランダに万国旗状態で干していた。その下の部屋の私たちのベランダには水滴が落ちてきた。洗濯物を人目のつくところに干すのはルール違反。フロントにもクレームを言ったが、見ないふりをしていた。

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6

Mike

25 Oct 2023

·

Stayed 1 night

Property is new and very clean. Staff was friendly but unable to support in a relatively simple situation. An early train departure forced us to leave before breakfast (included in the cost of the booking) and the hotel staff was unable to provide us even with a couple pieces of fruit that was already setup in the dining area. It was a nice stay but for the price of accommodations you’d expect a bit better customer service.

2

suja

10 Sept 2023

·

Stayed 2 nights

We were charged 20chf for a lost room key card but never gave us a replacement.we were never told during check in that there is a cost for lost key card!

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Location

Generally walkable to the station, lifts, and village while remaining quiet; several cite about a 10 minute walk. A few guests found it farther or uphill, making the approach feel longer.

Related guest reviews

10

John

2 Oct 2024

·

Stayed 2 nights

This hotel is very close to station and town staff are very helpful hotel is very clean and buffet breakfast is good

8

Rich

10 Sept 2024

·

Stayed 3 nights

Very nice hotel, very new and clean, nice comfortable rooms. Friendly and helpful staff. Just a 10 minute walk to train station and restaurants.

10

Robert

20 Jul 2024

·

Stayed 3 nights

Easy walk to RR station and Sunegga lift. Nice staff

10

Daiki

14 Aug 2024

·

Stayed 2 nights

マッターホルンビューの部屋に泊まったが、運良く2泊とも快晴。眺めが最高だった。部屋もとても清潔で綺麗。唯一駅から少し離れており、最後の坂道がしんどいが、あの景色を見れるなら我慢できる。朝は真っ赤に染まるマッターホルンを部屋から眺められる。高額だったが良かったと思う。

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10

Jesus

21 Feb 2026

·

Stayed 6 nights

Good location. Delicious buffet breakfast. Huge gym. Great service. Convenient ski room.

10

Giovanni

27 Jan 2025

·

Stayed 3 nights

Perfect location with stunning view of the Matterhorn. Proverbial "Swiss Cleanliness and Efficiency". Located a short walk to lifts and near the center of the village. Excellent breakfast with local delicacies. Very friendly and helpful staff.

10

Marion

6 Sept 2022

·

Stayed 2 nights

Das Hotel hat mir gut gefallen. Die Mitarbeiter sind alle ausgesprochen freundlich. Das ganze Haus wirkt sehr gepflegt und sauber. Das Frühstücksbuffet ist reichhaltig, für jeden etwas dabei. Der Dorfkern ist in zehn Minuten zu Fuss erreichbar. Daher ist es nachts ruhig

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10

Ian

29 Jun 2025

·

Stayed 2 nights

We stayed at Phoenix Hotel for two nights. It’s conveniently positioned but in a very quiet area. The room was lovely, spacious and comfortable. The staff were v friendly and a highlight was the breakfast which was fresh and generous! Overall a great place to stay when in Zermatt!

8

Edmund

30 Sept 2024

·

Stayed 2 nights

A little misleading on location compared to downtown - one of the longer walks in the area to get to the downtown. Great staff and clean - good value.

8

Peter

14 Jul 2025

·

Stayed 2 nights

Etwas abseits, dafür sehr ruhig. Schönes Zimmer mit schönem Bad.

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Dining

Breakfast is frequently praised for quality and variety, with some calling it the best of their trip; a few note limited variety or challenges with very early departures. A homemade soup was also appreciated.

Related guest reviews

10

True

12 Jan 2024

·

Stayed 1 night

Brilliant property and walking distance from Train station. The staff are amazing and friendly. Breakfast is the best I have seen for long time. Couldn’t recommend this hotel higher.

10

Jesus

21 Feb 2026

·

Stayed 6 nights

Good location. Delicious buffet breakfast. Huge gym. Great service. Convenient ski room.

10

Leah Czarina

29 Oct 2023

·

Stayed 1 night

Best Breakfast in my 2 weeks travel. The lady at the front desk is very super helpful (I am not expecting this). She let us store our luggage at their their storage room even if we already checked out. It eases our hiking that morning for not carrying heavy backpacks. She also showed us the live weather condition up in the mountains.

10

Giovanni

27 Jan 2025

·

Stayed 3 nights

Perfect location with stunning view of the Matterhorn. Proverbial "Swiss Cleanliness and Efficiency". Located a short walk to lifts and near the center of the village. Excellent breakfast with local delicacies. Very friendly and helpful staff.

10

tyler

20 Feb 2025

·

Stayed 8 nights

Loved my stay at the Phoenix. Great staff and the homemade soup after a long day was amazing!

10

Carrie

26 Sept 2025

·

Stayed 1 night

Great breakfast! Beautiful location, staff was super helpful and gave great recommendation’s. Very clean, great balcony! We loved it!

6

Mike

25 Oct 2023

·

Stayed 1 night

Property is new and very clean. Staff was friendly but unable to support in a relatively simple situation. An early train departure forced us to leave before breakfast (included in the cost of the booking) and the hotel staff was unable to provide us even with a couple pieces of fruit that was already setup in the dining area. It was a nice stay but for the price of accommodations you’d expect a bit better customer service.

10

James

22 Oct 2024

·

Stayed 4 nights

Large clean room, friendly staff, good location, large and varied breakfast

8

Sahba

15 Jul 2023

·

Stayed 2 nights

Property was nice but getting there requiring uphill climbing;) difficult. It was no trash can in lobby area. More like they wanted to control everything like landlords, didn’t feel like a hotel. Family owned hotels can be like this. So if you like to have freedom not a great property. We paid for the panoramic room most expensive one, we got different room, she said this is the same but picture was saying different! Breakfast was ok not so much variety but that wasn’t an issue for us. I would personally recommend book a hotel more in the heart of activity and less walk from station.

10

Hillary

20 Jun 2025

·

Stayed 2 nights

We spent 2 nights at the Hotel Phoenix during a quick jaunt to Zermatt. The rooms are clean, comfortable and all have a nice balcony. The hotel owners and staff were very helpful with suggestions for excellent trail running loops. Breakfast includes a full spread.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11 $461	12
13	14	15 $274	16 $201	17 $279	18 $329	19
20 $323	21 $452	22 $459	23 $459	24 $512	25	26 $799
27	28 $801	29	30	31

The Phoenix Fitness Hotel & free Spa Access at Alpen Resort

Prices for The Phoenix Fitness Hotel & free Spa Access at Alpen Resort

Monthly average prices

About this property

Location

Room options

Superior Double Room

Deluxe Double Room with Matterhorn View

Standard Double Room

Guest reviews of The Phoenix Fitness Hotel & free Spa Access at Alpen Resort

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about The Phoenix Fitness Hotel & free Spa Access at Alpen Resort

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