The Phoenix Hotel Zermatt

Name: The Phoenix Hotel Zermatt
Address: Untere Wiestistrasse 11, Zermatt, Switzerland, Zermatt, Valais, Switzerland
Rating: 8.93

"Immaculate beds"

"Comfortable beds"

"Delicious food"

"Immaculate rooms"

"Staff were helpful and professional"

"Stunning views"

Amenities

Non-Smoking Rooms
Tour Desk
Housekeeping
Banquet Facilities
Safe-Deposit Box
Garden

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Guest reviews

8.9

Fabulous

Based on 649 verified reviews

Who stays here?

Business

0%

Couple

64%

Family

20%

Group

12%

Solo

2%

What guests think

AI-generated summary based on recent guest reviews

Across many reviews, Hotel Phoenix stands out for warm, helpful staff, very clean and modern rooms, a well liked breakfast, and scenic Matterhorn views, in a quiet area still within walking distance of the station, lifts, and village.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Jesus

21 Feb 2026

·

Stayed 6 nights

Good location. Delicious buffet breakfast. Huge gym. Great service. Convenient ski room.

10

Mehran

1 Jan 2026

·

Stayed 4 nights

We stayed in Phoenix hotel in Zermatt for 4 nights. I really can’t think of anything negative. From the location to check in to our room and hotel cleanliness, the fabulous breakfast, the Swiss hospitality, all helped us have a flawless ski vacation in Zermatt. I have no doubt I would stay there again. Thank you to the staff especially Dennis and Lawrence. Everyday they were available to answer our questions and guide through our daily needs.

10

Lauren

18 Oct 2025

·

Stayed 2 nights

Came here on our honeymoon and wow did the staff make you feel like family and welcome. We got there and talked to the woman at the desk about our plans and she helped us reroute our trip to a way that made way more sense ! Woke up the next morning and she had a whole map highlighted and ready to go for us. We can’t wait to come back and visit. Truly phoenix hotel was amazing to us.

10

Carrie

26 Sept 2025

·

Stayed 1 night

Great breakfast! Beautiful location, staff was super helpful and gave great recommendation’s. Very clean, great balcony! We loved it!

10

William

14 Sept 2025

·

Stayed 2 nights

The desk staff was extremely helpful (ie power converter, 2 extra pillows, dinner choices) breakfast included. One think to remember going to and from Zermatt- gas vehicles such as private coach can only reach to town south of Zermatt, Tasch. So when leaving you need to talk the train 1 stop to reach your connection. Hotel was great

Untere Wiestistrasse 11, Zermatt, Switzerland

Location

Located in Zermatt, Phoenix is in a rural area and on a river. Zermatt-Furi Gondola is a notable landmark, and some of the area's activities can be experienced at Zermatt-Matterhorn Ski Paradise and Sunnegga Ski Resort. Matterhorn Glacier Ride and Klein Matterhorn Cable Car are two other places to visit that come recommended. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the sledding and snowshoeing.

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 21:30

Before 11:00

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