DORMERO PaHo Wels

I had an extremely disappointing and exhausting experience with this booking. Due to flight and train delays, I arrived at the hotel in Linz at around 11:00pm. There was nobody at reception and I had not received any instructions explaining how to access my room after hours. I also called the hotel’s emergency number, but I was still unable to get into my room. I ended up spending the entire night sitting on the stairs outside the hotel. At around 5:30am, a member of the kitchen staff arrived and kindly let me inside. I was then given my room key and told that it had actually been left for me in a small box. The most frustrating part was discovering that my key had been there all night, but nobody had told me where it was or how to collect it. When I later spoke to reception, I was told that Hotels.com had not provided the hotel with my contact details, so the hotel had been unable to call or email me with the key collection instructions. I had a confirmed and paid booking, yet I was unable to access my accommodation for approximately six and a half hours and was left outside overnight. By the time I finally got into my room, I was exhausted and only had around three hours to sleep. Whether the communication failure was caused by the hotel, Hotels.com, or a combination of both, a paying guest should never be put in this situation. There needs to be a reliable system for communicating late check-in instructions, particularly when reception is unattended overnight. A very upset

Nice and cozy thx to staff

Great big room

It was super nice stay, I had very good room with space and coffee machine - very comfortable, nearby is amoung of various restaurants and a few anemities and reception staff esp.Sara was really helpful

Parking is a struggle. Staff is friendly and location is great.