Name: Comfort Inn & Suites Virginia Beach - Norfolk Airport
Address: 5808 Burton Station Road, Northwest, Virginia Beach, Virginia, United States of America, Virginia Beach, Virginia Beach City County, US
Price range: $82–$213 per night
Rating: 7.57

What guests think

Across recent reviews of Comfort Inn & Suites Virginia Beach - Norfolk Airport, guests praise friendly staff, convenient airport location, and spacious rooms, but many report inconsistent cleanliness, frequent pool closures, and aging facilities with recurring maintenance issues.

Breakfast feedback is mixed: several guests enjoyed it, while others found items or service lacking, equipment problems, or a cramped dining area. Rooms are often spacious with comfortable beds, yet furnishings feel dated and recurring issues with AC, TV/cable, plumbing, or noise appear in multiple reviews. If location near the airport and value matter most, expect a practical stay with uneven upkeep and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews report the indoor pool closed for maintenance, and guests note dated or worn facilities, with some gym equipment and elevators needing attention; the airport shuttle is inconsistent or unavailable. Renovations and occasional broken ice machines are also mentioned.

Related guest reviews

8

Andrea

Nov 19, 2025

·

Stayed 2 nights

Overall great stay. The downside that the pool was down for “cleaning” and I didn’t see anyone cleaning the pool when I wanted to use it. But overall great!

6

Minerva

Apr 20, 2025

·

Stayed 2 nights

The building is ok but they never come to clean our room. The service in the lobby pretty good. Thale breakfast was nice. And the pool was not available and for us that was the first we considered when we planned the trip.

4

Kaitlin

Aug 31, 2023

·

Stayed 1 night

Pool out of order. Dirty. Charged me security deposit.

6

Abiezer

Aug 29, 2023

·

Stayed 3 nights

Pool was closed for no reason, was closed on the weekend then opened Monday when it was slow. The carpet in room 512 was terrible it smelled like if it was never washed.

2

Jeremy

Dec 14, 2022

·

Stayed 19,340 nights

There faculty advertised an airport shuttle on Expedia listing. Upon checking in, I was told they do not have an airport shuttle. Now, I have to pay for an Uber. Ridiculous and so frustrating. No large towels in room, only hand towels. No vending. Indoor pool and fitness room both "temporarily" closed.

8

Terri

Feb 27, 2023

·

Stayed 2 nights

Loved the spacious rooms and bathroom. I would have rated this hotel a 5 but over half of the gym equipment was out of order and the indoor pool was closed. The beds were comfy.

2

Nancy

Sep 22, 2024

·

Stayed 4 nights

No notification of under construction.. carpet is filthy..poor cooling systems, pictures of rooms are not what you get! They were working from the evening I got there..pool closed.. Dining area filthy..no ice machine.. The staff however were extremely nice ..Marcus was the best !

2

Teresa

Dec 20, 2022

·

Stayed 19,345 nights

Shuttle no longer exists, pool is closed, rooms extremely dirty

8

Vera

Jan 22, 2023

·

Stayed 1 night

The room appeared to be a suite, but it liiks like they took out the couch and put another bed instead. The pool was closed, and the gym equipment wasn't functional. Breakfast was good. The carpets are old though. The beds were soft.

10

Cindy

Apr 18, 2024

·

Stayed 2 nights

Under construction pool closed also. Alot of maintenance going on

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is highly mixed: while some guests found rooms clean, many cite stained carpets and furniture, unpleasant odors, pest sightings (roaches/bugs), and hallways smelling of smoke. Housekeeping lapses such as unemptied trash and rooms not serviced during multi-night stays are reported.

Related guest reviews

2

Denise

Jul 6, 2025

·

Stayed 2 nights

Theres was nothing to like about this property. The beds was dirty, the floors was filty, the whole building was dirty and smelled bad. I choose not to stay after the front desk switched my room because I told her how bad the first room was. The second room was just as filthy and she willingly refunded my money. She did have great customer service and it wasn't her fault the rooms was dirty.

4

Maria

Apr 26, 2025

·

Stayed 1 night

Check in and out staff was polite and helpful. On the other hand the hotel facilities are not in good condition, the elevator and the room was dirty, mold on tub walls and dust everywhere. But the moat disturbing was the bed bugs. Left bitten and itching. Will not return.

6

andrew

Jul 21, 2025

·

Stayed 2 nights

It was ok until when I found is water bug (roach) you decide which one it is. I let the front desk know. Didn’t make a big deal out of it but I advised that maybe the next person could

2

Nicole

Aug 19, 2024

·

Stayed 4 nights

The room I was initially assigned looked as if someone tried to kick in the door. I had a room with 2 queen beds. One of the beds had dirty sheets, and the other bed looked as if a child made it up. The bathroom tub had black hair on it in several places, and bathroom door had drops of what looked liked blood on it.

4

Catherine

May 27, 2025

·

Stayed 1 night

The hallway smells like weed. The room was filthy. Breakfast was terrible.

4

Allison

May 16, 2023

·

Stayed 3 nights

I was VERY disappointed& concerned about the cleanliness of the Comfort Inn.My family stayed Thurs - Sun. The trash cans were NOT emptied the whole time. We didnt have the dont disturb sign on either. I even went to the front desk to request trash removal& clean linen. We got 3 sets of bath towels the last night? I asked the maid if she could empty my trash& give me fresh towels while in the hall after telling the front desk. She told me she couldnt help me cause she was about to get off? Where is the good customer service? I was very disappointed! Surely, there is some health codes or standards especially during COVID times about regulae trash removal? WOW! Wont be staying there again!!!

8

Diana

Apr 5, 2025

·

Stayed 1 night

The room could have been cleaner. Couch was stained with crumbs on it. Refrigerator handle was sticky and the headboard had some kind of greasy substance on it. The hotel was close to the airport, so it was tolerable for one night.

2

Natasha

Aug 16, 2023

·

Stayed 1 night

Multiple carpet stains, a bathtub stain, and dirt in the microwave. There were more stains than I have ever seen in any hotel. I brought it up to the overnight concierge (she was rude upon our initial encounter)and she said that they were under new management and that there were no other rooms available. The stairway was dirty as well. I would never stay there again. Believe all of the bad reviews.

6

DAVID

Jun 15, 2025

·

Stayed 1 night

Cockroach in the room!

2

Kanesha

Aug 21, 2025

·

Stayed 3 nights

This was the worst hotel I’ve ever stayed at!Starting from my arrival to departure. When I arrived one of the guys had a very none approachable attitude,I spoke he didn’t speak back. Got checked in to my room and noticed that the appearance wasn’t like it is online. It was staining on the ceilings and staining on one of the bed sheets, I’m not sure what type of staining it was but to me it looked like old blood stains which instantly grossed me out! I inform the front desk and they moved me into another room and omg the room had the worst smell ever! It smelled like urine and once again the ceilings was stained, walls was stained and dirty, carpet was nasty and one the beds had a sour smell to it therefore the bed was never used do to the smell, the next day one of the the housekeepers came and change only the sheets but never came back to replace the bed comforter therefore that night I had to go and asked the front desk for covering because the housekeeper never came back. The furniture is old and dingy look kind of worn out but judging off the front desk and lobby area you will not think that the rooms look and smell the way that they do. Also, there were big bugs on the floor over by the pool area. The back bed was never used because of the sour stench smell so thats a waste of money. Lastly I had an early flight to catch and nobody was at the desk to check me out I had to leave the key on the counter. Overall I wouldn’t recommend this place I’m happy to be out of there!

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Rooms

Rooms are often spacious with comfortable beds and some suite-style layouts. However, furnishings feel dated and several reviews mention issues with AC controls, TV/cable, plumbing or water pressure, drainage, key-card/door function, and occasional noise or light intrusion.

Related guest reviews

6

Harleigh

Jun 28, 2024

·

Stayed 2 nights

The hotel staff were super nice, the only service issue we had was our key cards just stopped working and we had to go downstairs multiple times to get them fixed. The room was comfy, though upon entry there was a dead beetle on the carpet and our first night we had a light shining through our window that made it seem like it was still daylight out. Even with the curtains closed it was still shining through. Altogether it was a nice trip, just a few misses.

10

Jill

Nov 20, 2025

·

Stayed 1 night

Room was big. Bed was comfortable. Room was clean. It was quiet. Perfect.

6

Daniel

Feb 21, 2025

·

Stayed 1 night

The rooms could have been a little bit nicer. The staff was friendly. The mattress was wore out, but for a one night stay business related it was OK.

10

Pamela

Aug 25, 2025

·

Stayed 1 night

For the price I paid, this property was ok. It was old and dated, the door to the room refused to shut without a lot of effort, the tv didn’t work despite doing the same thing we did for the other tv. And for a room that size, there was only 1 chair to sit in other than on the bed and it tipped backward when you sat in it. The bed was comfortable and the area was quiet for the most part. Staff were personable and helpful.

2

Candido

Jul 28, 2025

·

Stayed 2 nights

Ac has motion sensor.. only works if you move around …. The first night it was hot… i kept getting up so the ac turn on….. never again i will stay there

10

Susan

Oct 25, 2025

·

Stayed 1 night

Felt very safe traveling Solo. Great area...walked to a nearby sports bar for happy hour. Room super clean and hotel room was quiet! Walls thick enough to sleep through the night.

6

Robert

Jun 4, 2025

·

Stayed 1 night

The staff was very nice and helpful but the place is very shabby compared to others in the same price group. The first room smelled bad and the TV was broken. The elavator was slow and creaky. Room was large, however, if that is impt to you.

8

Vera

Jan 22, 2023

·

Stayed 1 night

The room appeared to be a suite, but it liiks like they took out the couch and put another bed instead. The pool was closed, and the gym equipment wasn't functional. Breakfast was good. The carpets are old though. The beds were soft.

8

Degale

Sep 16, 2025

·

Stayed 5 nights

There were a few problems with power blackouts and general wifi disruptions shutdowns. Staff were pleasant and as helpful as they could be. I like that they demonstrated a sense of community and taking care of those in the most need. The hotel furnishings are old, torn, and some are coming apart. The vinyl seat of the office chair in my room was faded, flaking vinyl, ripped, and left black residue on my pants. I had to keep a towel on the seat. I've stayed at this hotel two other times because it's close to the airport, convenient to the outlet stores, has a decent breakfast, and is affordable for business travel. The rooms could use a fresh coat of paint or a good washing.

6

Ray

Sep 29, 2024

·

Stayed 3 nights

Location was good, but the hotel its self broken down, a d it was very noisy all night till the am.

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Service

Staff are frequently described as friendly, welcoming, and accommodating, with several standout interactions at the front desk. A minority of reviewers experienced rude or unhelpful service, delayed responses, and check-in or key-card problems.

Related guest reviews

2

Audrey

Aug 29, 2024

·

Stayed 2 nights

The hotel did not have my reservation when I arrived. We had to drive around Virginia Beach for two hours looking for a hotel after midnight! The experience was horrific!

8

Julie

Sep 27, 2025

·

Stayed 1 night

Check in was smooth and easy. Customer service was great and room was as expected.

10

Caroline

Oct 12, 2023

·

Stayed 1 night

The property was good but the staff was exceptional- friendly and extremely helpful

10

Michael

May 19, 2025

·

Stayed 1 night

We had booked a suite, but when I checked in, the desk person told me that they had to modify my service. She explained that the people in the room brought a dog (though this was a no pet facility) and that the room had to be deep-cleaned. She apologized profusely and said they gave us two rooms right across the hall from each other at no extra charge. When we checked out the next morning, as soon as I gave the room numbers, the person at the desk (not the same as the night before) apologized once again for the inconvenience. I commend the staff for the professional way they handled the situation. We were in town for my daughter's graduation, and the staff helped make the weekend truly wonderful all the way around.

2

Lee Ann

Jul 23, 2023

·

Stayed 1 night

Front desk reception was atrocious. I was yelled at because I was upset that I was told when I called and talked to a man that there is shuttle service from the airport. I was told there are no men that work here it had to be reservations and they make that mistake all the time. In the morning I was told that there is shuttle service from the airport if there is 2 staff. There was! When I didn’t instantly sign for the room charge she told me to hurry up it will time out. Rooms okay. Clean but very dated and broken items. Tv remote wouldn’t control volume or mute. NEVER AGAIN

8

Nikole

Nov 10, 2025

·

Stayed 1 night

The bed was really comfortable and the front desk ladies were really sweet.

10

Jessica

Jun 8, 2025

·

Stayed 2 nights

Stayed for 2 nights solo and it was amazing. Felt very safe, staff was so friendly and welcoming, and I loved the ease of access to several restaurants around town.

10

Nichole

Aug 18, 2025

·

Stayed 1 night

The staff is absolutely amazing from the front desk to housekeeping to maintenance

2

Claudia

Dec 5, 2023

·

Stayed 1 night

The customer service was horrific. I will never stay here again.

6

David

Jul 14, 2024

·

Stayed 1 night

Someone had thrown up in the elevator and after several people spoke to the front desk "Carrie" she said it would have to wait until the cleaning person came in. This was very disturbing and disappointing for my 80 year old mother to see with her coming into town to see her Grandson return from deployment.

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Location

Very convenient to Norfolk Airport, outlets, and nearby dining, and some guests found it quiet or felt safe. A few reviews noted sirens and isolated parking-lot security concerns.

Related guest reviews

10

Andrew

Feb 5, 2025

·

Stayed 1 night

Felt safe in location

8

Aaron

Aug 4, 2024

·

Stayed 1 night

Just needed a reasonable place to stay close to the airport. Airport shuttle was appreciated but was late. Front desk staff was efficient but not so friendly. Neighborhood was ok but may not have been the safest. Rooms were clean, up too early for breakfast but they had good coffee/tea out. I’d stay here again, a sufficient airport hotel

6

Michael

Jun 16, 2025

·

Stayed 1 night

Convenient location to the Norfolk airport.

8

Matesha

Sep 2, 2025

·

Stayed 1 night

Front desk attendant and staff were all really pleasant. The hotel is conveniently located near the outlets and plenty of restaurants. The room was a little outdated. My only real complaint would have to be that the breakfast area is pretty small so it got pretty congested. There were people everywhere trying to get their breakfast and some overflowed into the lobby to find seating.

10

Sara

Aug 22, 2024

·

Stayed 1 night

Convenient location near the airport. Off a busy road with dining and shopping options - but hotel was quiet.

10

Stephanie

Mar 18, 2025

·

Stayed 1 night

Great location for our early morning flight and the room was comfortable and clean

6

Kathleen

Apr 23, 2025

·

Stayed 1 night

The area was convenient to the airport.

10

scott

Jun 13, 2025

·

Stayed 2 nights

Close to everything

8

Diana

Jun 30, 2025

·

Stayed 3 nights

The property was good. Check in was super easy Hotel room looked clean, the breakfast options in the morning were pretty good considering the price point of the room. I liked that the Starbucks was within a 1 minute walk also Jersey Mikes, across the street you can find many more dining options. Overall the property was okay depending on your needs and budget the beach is a little to far for my taste.

8

David

Apr 10, 2023

·

Stayed 1 night

Staff was very pleasant and helpful. The breakfast was very good. The indoor pool was out of order, which was a little disappointing. The rough part of our stay was that our car was vandalized and attempted stolen in the parking lot over night. We did not realize this was a hazardous area of town when we booked. There was a security camera but it looked as though several other cars had been broken into previously on closer inspection the next day. It was an unfortunate end to our stay.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often described as good with decent variety, but several guests encountered poor-quality items or equipment issues, cramped seating, or breakfast not provided on certain days. One review raised concerns about cleaning practices during service.

Related guest reviews

8

Courtney

Jun 9, 2024

·

Stayed 2 nights

The hotel was in the peefect location, it is near shopping and great food places as well. The overall hotel was clean, minus the stair area. The only thing I did not like was they're suppose to serve breakfast everyday, and we told the kitchen was closed on that Friday. We stayed for two nights. Other than it was a great stay. It was 20 minutes away from the beach.

10

Janice

May 21, 2025

·

Stayed 2 nights

It was a nice room and very roomy. I should've chosen bigger beds and as a short person it was a challenge getting into the bed. The breakfast was pretty good. I thought the waffles were cute. The only thing is there could be a light in the shower as there was only lights over the sink. Everything else seemed fine.

8

Garrett

Sep 28, 2025

·

Stayed 2 nights

Pretty plain and a small dinning room but it was good food.

8

Clair

Aug 13, 2025

·

Stayed 1 night

Beds & pillows super comfy. Room clean and large! 2 TVs! Breakfast was nice, including egg omelettes and bacon! Would liked to stay longer.

8

Matesha

Sep 2, 2025

·

Stayed 1 night

Front desk attendant and staff were all really pleasant. The hotel is conveniently located near the outlets and plenty of restaurants. The room was a little outdated. My only real complaint would have to be that the breakfast area is pretty small so it got pretty congested. There were people everywhere trying to get their breakfast and some overflowed into the lobby to find seating.

6

Lashonda

Dec 10, 2022

·

Stayed 3 nights

The room carpet has stains in it. The pool was out of order. Only got breakfast one of the 3 mornings I was there. The first excuse for no breakfast was their truck didn't arrive & the second was the person who was supposed to handle it didn't come to work. The staff was friendly. The room was clean.

6

Joseph

Jun 2, 2025

·

Stayed 1 night

Everything was good until we went to breakfast. We came in as breakfast was ending and the lady on service started cleaning when we were done getting our food. My problem was watching her clean. She wiped down the counters and machine's with the same dirty towel and then proceeded to blow on the waffle maker to get rid of the crumbs. Watching her blow on it after my family had sat down to eat waffles made us all stop and stare. Blowing spreads germs! With flu and covid still lingering, seeing that made us all throw our food away. Please teach you staff a proper way to clean counters, tables and equipment.

6

Douglas

Nov 12, 2024

·

Stayed 2 nights

Bed was good. Carpeting had a stain. Shower did not get hot one day. Most disappointing was the quality of food for breakfast. Because of that Comfort Inn and Suites, and other Choice Hotel properties, are off my list. Add to that the lady maintaining the breakfast area started talking food away fifteen minutes before the allotted time. Staff was friendly and professional.

10

Graeme

Oct 9, 2024

·

Stayed 4 nights

Very nice hotel and exactly what I was after for my visit Also great breakfast

2

Jared

Dec 11, 2022

·

Stayed 1 night

I called the office to see if they're still offering breakfast. They said YES. I woke up next day and they said they won't be serving it today. Super pissed off and I got ripped off for the price I paid for!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$72
February	$81
March	$110
April	$106
May	$125
June	$145
July	$151
August	$134
September	$102
October	$94
November	$81
December	$74

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $113	15 $97	16 $88	17 $88	18 $185	19 $175
20 $83	21 $83	22 $84	23 $88	24 $96	25 $182	26 $213
27 $83	28 $82	29 $87	30 $85

Su	Mo	Tu	We	Th	Fr	Sa
				1 $82	2 $132	3 $124
4 $86	5 $89	6 $99	7 $97	8 $102	9 $170	10 $180
11 $89	12 $95	13 $103	14 $104	15 $108	16 $157	17 $142
18 $87	19 $92	20 $102	21 $104	22 $107	23 $146	24 $141
25 $91	26 $97	27 $105	28 $110	29 $106	30 $148	31 $152

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible

Suite, 1 King Bed, Accessible (Upgrade)

Suite, 1 King Bed with Sofa Bed

Suite, 2 Queen Beds with Sofa Bed

Standard Room, 1 King Bed

Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Comfort Inn & Suites Virginia Beach - Norfolk Airport

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