BATTURES Hotel Fjord Saguenay

Scenery is perfect.

We loved the location of the hotel and the view. We had a room at the rear but the view can still be appreciated from the restaurant and garden. Staff were helpful. Restaurant was good with nice food and good portions.

The Hotel is situated in a lovely location with views over the Saguenay Fjord but is lacking in atmosphere, comfort, very dated with a dining room/bar with basic tables, no soft seating & very limited dinner menu. No lunch menu but Breakfast was passable. The two other reception areas were cluttered with boxes & bits of furniture. The lift was antiquated & one had to hold the selected floor button until arriving else it would stop mid floors. Our bedroom was OK, good view. Check-In was dreadful, the receptionist Chantal was rude, when I asked her to repeat how to use the lift, "what language do you speak" was the reply! When I asked for recommendations re. outdoor trips the reply was, "everywhere is beautiful, check Goggle" .... no mention of the National Park 30 minutes away & the fantastic walking, boating, kayaking etc. Our room wasn't serviced on Day 2 & instead of apologising, it was suggested we hadn't used the appropriate "Make up the room card". Basically, this hotel has the potential to be good but has been spoilt by poor management & ill trained and lazy staff. In addition, the Hotel Website English Version requires updating e.g. timings for Breakfast & facilities that don't exist!

I loved the restaurant as well as the views of the fjord from the restaurant as well as the grounds. Rooms were nice though the floors were wooden as as such transmitted sounds easily. The only problem I had was that I found long strands of hair in the cover sheet on my bed. I was lucky that the reception staff person was able and willing to change the sheets. I never heard from the manager despite asking to speak with them. That was disappointing and poor service. There was also an old piece of pie in the fridge. I would expect for for a 4 star hotel that was not cheap!

Excellent!