The Western Citypoint Apartments

The apartment was clean and spacious and location was excellent. The private parking was also a plus. We had a balcony/terrace, but there was not patio furniture, which was a little strange. The check-in process however was confusing and frustrating. you have to check-in at the Western Hotel first, and finding parking while you do this was very difficult, it was also not clean that this was the process, although it may be contained in the instructions provided and I just didn't read through them carefully enough....would be useful to state this in a more obvious way so it is clear - overall a very positive experience with the check-in being the check-in process being the only real issue.

Was a cool spot. Only bummer was the initial getting the keys and finding our parking for the place.

Spacious apartment, safe property and nice city views from balcony. Very difficult route and traffic driving to the check in location and then to the apartment. No parking at check in property but secure parking at apartment.

Our three night stay at Citypoint Apartments was very nice. The apartment was spacious, clean, and nicely furnished. The secure parking garage was a great bonus. Given it's central location, we found plenty of shopping and dining options a short walk away. The only minor drawback was a occasional noise from the street below, which is normal given the location. I'll definitely look at staying there again on my next trip to Galway.

Parking was a nightmare

The apartment was fabulous! The only negative was the check in/out process. You have to check in at the Western hotel, which means you have to park in the hotel's underground parking which is a disaster and you have to repeat the whole crazy process on check out. Once we got into the apartment it was lovley.

The location is great but I gave this stay only 3 stars because the apartment we stayed in, no. 6, had minimal amenities. It was clean and spacious and kitchen was outfitted well. It lacked any place to put your personal items in the bathroom, no shower caddy or shelf so everything needed to be places on the floor of the shower. 2 small, flimsy bath towels and two hand towels of same poor quality. No tissues, 2 rolls of toilet paper. The washer /dryer combo machine, which is typical of europe does not dry clothes, leaves them damp and wrinkled. A drying rack for clothing is needed, without it you need to spread your cloths on bed, chairs and couches to dry. Parking garage at unit is nice but check in and put is a little inconvient at the Western hotel because of parking. They have a garage but it is confusing to find and the streets are very narrow 2-way streets with cars parked along the way. However, the location is very good.

Appartement blanc avec zéro charme mais pratique si vous voyagez en voiture car un parking couvert est inclut dans le tarif alors que la majorités des autres hotels vous renverront vers un parking payant. Localisation proche des rues piétonnes, bar/restaurant pour le soir et café/brunch pour le matin. Possible de cuisiner dans l'appartement mais le strict minimum si court séjour

The apartment was perfect. Spacious and comfortable. Easy walk to the vibrant town center. Convenient parking in the building.

Very difficult to find the check in office. Poor directions on how to get to the apartment/parking garage. We got locked into the parking garage due to leaving the hotel key in the room. We were literally locked into the parking garage very scary situation.

The apartment was very spacious and comfortable, with excellent location. The staff of the front desk, the restaurant and the bar were very courteous and friendly. Everything was very clean, the bathroom was spotless and they had snacks and beverages (for extra charge) available in the apartment, which is very convenient when you are traveling with kids. The only suggestion would be to have better instructions as to how to lock the doors. But once we figure it out, we did not had any inconvenience. Very good place to book, particularly if you are traveling with kids.

Basic accommodation in a great location with allocated parking. Ideal for our 1-night stay, but the rooms are in need of a deep clean and a refurbishment.

Our three night stay at Citypoint Apartments was very nice. The apartment was spacious, clean, and nicely furnished. The secure parking garage was a great bonus. Given it's central location, we found plenty of shopping and dining options a short walk away. The only minor drawback was a occasional noise from the street below, which is normal given the location. I'll definitely look at staying there again on my next trip to Galway.

Really nice apartment with floor to ceiling windows in living room/kitchen area. Nice view, clean and has washer/dryer. Easily accessible to downtown Galway. Wish we had more time to stay longer.

Amazing Views. The kitchen is well equipped with a dishwasher and washing machine. The floor was sticky, and the blinds in the bathroom were filthy.

L’appartement quoique très beau aurait besoin de beaucoup d’amour. Les armoires de cuisine très défraîchies, très petit frigo pour un apart de 3 chambres et 3 salles de bain, la laveuse à linge est dans la cuisine ( on se demande pourquoi? ) pas de luminaire au dessus de la table à manger, la carpette du salon est à jeter , le grillage d’aération au plafond du salon est très sale. En général ce n’est pas très propre pour un prix si élevé . En plus les immenses vitres dans le salon sont très sales , les pigeons s’en donnent à cœur joie sur la terrasse qui est inutilisable .

Spotless. Spacious. Great Location. Attentive staff.

Staff were very courteous welcome and were great to deal with. Apartment was clean and had an amazing view over the city.

Terribly dated property (Apt 1). Worn and stained carpet, walls need fresh paint, beds had ruts from so many people staying, blinds in large bedroom were not blackout and were very hard to open/shut and were very dirty. There is also no direct address listed so ordering food was a challenge, we had to meet the delivery person at the The Western. Location is fine but we checked out a day early due to everything else.

Great location, clean, as seem on site!

Exceptional view and spacious room- great location.

We loved the apartment, the location, the view from the windows and the rooftop deck. Perfect!!

Perfect location to explore Galway. Nice apartment, but so hot! No AC, no fans, no screens on windows.

Unfortunately, the unit was extremely basic for the price. The bathroom needed updating, the towels were old. The bed linens were clean but should be updated as well. In our travels through Ireland, this property did not meet the standard for price we have experienced.

No air-conditioning which makes it hot and stuffy in summer. Took 3 visits to reception which was in another building across the road to get 2 small fans. Venetian blinds in master bedroom did not provide privacy nor black out - again a problem when the sunrise is 3:30am. Master bathroom was very dim. Since the building is above TK Max, the delivery trucks unload at 5-6am which created a lot of noise.

Good location. Unit is very spacious and mostly well equipped. The area can be noisy. The TK Maxx Store is below and they start unloading trucks at 5:00 am

The apartment was spacious.

Very conveniently located with nice views. The property was clean and living area spacious. The bedroom furnishings could be updated but were totally functional and tidy. Check in is at a neighboring hotel but it’s very close and service was good. The washer/dryer is a combo model so load size must be very small to be done but it’s definitely a convenient ammenity to have mid-trip.

Very bright in early morning in main bedroom.

The location was amazing. Easy, short walk to Latin Quarter. Excellent living space and kitchen. Bedrooms could use new carpeting and blackout blinds. The key pick up/drop off and parking was a bit of a hassle. Overall we were happy with our stay

The apartment was clean and spacious and location was excellent. The private parking was also a plus. We had a balcony/terrace, but there was not patio furniture, which was a little strange. The check-in process however was confusing and frustrating. you have to check-in at the Western Hotel first, and finding parking while you do this was very difficult, it was also not clean that this was the process, although it may be contained in the instructions provided and I just didn't read through them carefully enough....would be useful to state this in a more obvious way so it is clear - overall a very positive experience with the check-in being the check-in process being the only real issue.

Likes: Comfortable modern apartment located in the heart of the city. Dislikes: Underground parking is tricky to get to. After driving in circles for some time, we called the front desk asking for directions and was told to "Google it." The receptionist hung up on us after asking to speak to the manager. Half of the fridge was taken up with snacks and drinks for sale. The door shelves couldn't be used because the guards had been removed. We could barely get our items in. Half of the dining table was covered with snacks, drinks, and an erected plastic price list. Yes, a price list! Had to run out an purchase a coffee maker because none was provided! No shower soap holder. Couldn't sleep the first night due to a loud hissing noise emitting from the locked utility closet. The next day we reported the issue to the same receptionist that hung up on us. "We'll send someone over right away." Nothing. A second sleepless night. Spoke to housekeeping staff the next day, who managed to get a maintenance person there promptly. Later plumbers arrived to replace a pressure valve, just as we were preparing to get ready for the evening. Water had to be shutoff. Instead of receiving a level of customer care matching the five-star price we were paying, we were met with a defensive and insulting manager who challenged if we ever called. "We can't do anything about something we don't know about. Who did you speak to?" After suggesting compensation, we were given an insulting 50 euro credit.

Complete mixup on checking in as I wasn't aware of the special instructions, we found ourselves locked in the carpark.

Rooms were great. Staff very helpful.

Citypoint was a wonderful surprise, from the warm welcome from Wade upon arrival, the spacious parking, the beautiful apartment with huge windows from which you can see the sunrise in the morning, and the location was perfect: small grocery store on the other side of the road, and 8 minutes walking from the center of town. Only thing missing was a small shelf in the bathroom to put the shampoo and conditioner on, but this is small details. We loved it and already recommended it to our friends

The management is incompetent and has no clue on how to receive guests. No signage, remote desk at another hotel, clueless desk clerks

This was a good value. Not a “luxury” experience but certainly clean, comfortable, and safe. My family of four was comfortable there. The communication was very good, and we felt supported. I would recommend these accommodations for the value.

This hotel was absolutely perfect. Panoramic views of the City, easy walkability to all the sights, secure parking and responsive staff. 10/10 would recommend and plan on coming back!

Spotless. Spacious. Great Location. Attentive staff.

Staff were very courteous welcome and were great to deal with. Apartment was clean and had an amazing view over the city.

Great location and lovely, clean apartment. It was quiet but still near all the pubs and restaurants.

Our three night stay at Citypoint Apartments was very nice. The apartment was spacious, clean, and nicely furnished. The secure parking garage was a great bonus. Given it's central location, we found plenty of shopping and dining options a short walk away. The only minor drawback was a occasional noise from the street below, which is normal given the location. I'll definitely look at staying there again on my next trip to Galway.

Good location. Unit is very spacious and mostly well equipped. The area can be noisy. The TK Maxx Store is below and they start unloading trucks at 5:00 am

Clean, and within walking distance of the train station and city centre.

Great location. Walking distance to the train station, Eyre Square, all the good restaurants and stores in the walking area.

Spotless. Spacious. Great Location. Attentive staff.

Good location, but somewhat confusing check in process when arriving by car. The place is just on the outskirts of the city center, but easily walkable with a variety of cafes nearby.

Very spacious lodging on top of a department store that had great views of the city. Just 2 blocks from Eyre square and just a few more to Galway Cathedral

A great location, just a stroll to the main square and the various shops/ pubs/ restaurants in Galway. 5 minutes from the best sports bar too!

Spacious apartment in a great location

Likes: Comfortable modern apartment located in the heart of the city. Dislikes: Underground parking is tricky to get to. After driving in circles for some time, we called the front desk asking for directions and was told to "Google it." The receptionist hung up on us after asking to speak to the manager. Half of the fridge was taken up with snacks and drinks for sale. The door shelves couldn't be used because the guards had been removed. We could barely get our items in. Half of the dining table was covered with snacks, drinks, and an erected plastic price list. Yes, a price list! Had to run out an purchase a coffee maker because none was provided! No shower soap holder. Couldn't sleep the first night due to a loud hissing noise emitting from the locked utility closet. The next day we reported the issue to the same receptionist that hung up on us. "We'll send someone over right away." Nothing. A second sleepless night. Spoke to housekeeping staff the next day, who managed to get a maintenance person there promptly. Later plumbers arrived to replace a pressure valve, just as we were preparing to get ready for the evening. Water had to be shutoff. Instead of receiving a level of customer care matching the five-star price we were paying, we were met with a defensive and insulting manager who challenged if we ever called. "We can't do anything about something we don't know about. Who did you speak to?" After suggesting compensation, we were given an insulting 50 euro credit.

The apartment was very spacious and comfortable, with excellent location. The staff of the front desk, the restaurant and the bar were very courteous and friendly. Everything was very clean, the bathroom was spotless and they had snacks and beverages (for extra charge) available in the apartment, which is very convenient when you are traveling with kids. The only suggestion would be to have better instructions as to how to lock the doors. But once we figure it out, we did not had any inconvenience. Very good place to book, particularly if you are traveling with kids.

Bien situé près de restaurants, bar, café et épiceries. Le quartier populaire de Galway était à 5 minutes à pied de l’hôtel. L’appartement est grand et a tout ce dont nous avions besoin. C’était pratique d’avoir une laveuse à linge pour nos besoins. Le restaurant de l’hôtel offre des bons plats et il y a des « jamming music sessions » quelques fois par semaine au bar de l’hôtel.