Name: Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge
Address: 14 Palm Boulevard Umhlanga Ridge, Umhlanga Rocks, Durban, 4320, South Africa, Umhlanga Ridge, uMhlanga, Ethekwini, South Africa, Umhlanga Ridge, KwaZulu-Natal, South Africa
Rating: 8.45

Guest reviews

8.4

Very good

Based on 1,826 verified reviews

Who stays here?

Business

24%

Couple

24%

Family

46%

Group

4%

What guests think

AI-generated summary based on recent guest reviews

At Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge, guests praise friendly staff, a mall-side location, and a modern vibe, while some note small rooms, awkward layouts, limited views, and feeling uneasy on nearby streets at night.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Heeeun

Apr 26, 2026

·

Stayed 1 night

Breakfast was fresh

10

Vironica

Jan 12, 2026

·

Stayed 3 nights

Staff were very polite and friendly they went all out . Rooms were clean and the hotel is perfectly situated

8

Lekau

Jan 10, 2026

·

Stayed 1 night

Carpet needed in the room

4

Elizabeth

Jan 8, 2026

·

Stayed 1 night

Poor design of a room. The bathroom light switch is not by the bathroom but at the entrance and is in series with a light in the entrance so if you turn the light on during the night you wake up the sleepers. Two beds but one chair so to talk or watch tv you have to sit on the bed. No electricity in the bath and no tissues in the room.

8

Sakhiwo

Jan 5, 2026

·

Stayed 1 night

Clean

14 Palm Boulevard Umhlanga Ridge, Umhlanga Rocks, Durban, 4320, South Africa, Umhlanga Ridge, uMhlanga, Ethekwini, South Africa

Location

With a stay at Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge in uMhlanga, you'll be connected to the convention center, within a 15-minute drive of Umhlanga Rocks Beach and Umhlanga Hospital. This family-friendly hotel is 0.4 mi (0.6 km) from Gateway Theatre of Shopping and 0.6 mi (1 km) from KwaZulu-Natal Sharks Board.

Ster-Kinekor Gateway(0.3 miles)

Gateway Theatre of Shopping(0.3 miles)

Umhlanga Hospital(0.4 miles)

KwaZulu-Natal Sharks Board(0.4 miles)

Oceans Mall(1.2 miles)

Whalebone Pier(1.5 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 00:00

Before 11:00

Security deposit

You'll be required to pay the fully refundable deposit for this property.

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Self parking is available on-site for a fee of ZAR 65 per night. Parking is limited and height restrictions apply.

A buffet breakfast is available daily from 6:30 AM to 10:30 AM for a fee of approximately ZAR 250 per person.

Pets are not allowed at this property. However, service animals are exempt from this policy.

Check-in is from 2:00 PM, and check-out is until 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

A roundtrip airport shuttle is available for a surcharge of ZAR 350 per person (one-way) and operates 24 hours.

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about wheelchair-accessible rooms and bathrooms are not provided.

The hotel is located in Umhlanga, approximately 0.4 miles from Umhlanga Hospital and 0.6 miles from Gateway Theatre of Shopping. It is within a 15-minute drive of Umhlanga Rocks Beach and about 12.2 miles from King Shaka International Airport.

Yes, the hotel features an outdoor swimming pool. The pool is seasonal and operational hours may vary.

Up to 2 children aged 12 years and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

The property does not provide specific information about the availability of extra beds or cribs. Guests are encouraged to contact the property directly for any requests regarding additional bedding.

Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge

Amenities

Property description

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