Cancun Bay All Inclusive Hotel
124 $US
/nuit
Moyenne pour septembre
Sélectionnez les dates pour voir les prix et les disponibilités
124 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À Cancun Bay All Inclusive Hotel, les prix par nuit s'élèvent en moyenne à 124 $US pendant le mois le moins cher (septembre) et à 201 $US pendant le mois le plus cher (décembre), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 191 $US |
| février | 192 $US |
| mars | 194 $US |
| avril | 187 $US |
| mai | 149 $US |
| juin | 147 $US |
| juillet | 157 $US |
| août | 140 $US |
| septembre | 124 $US |
| octobre | 131 $US |
| novembre | 155 $US |
| décembre | 201 $US |
J
F
M
A
M
J
J
A
sept. · 124 $US
S
O
N
D
Le plus cher : décembre (env. 201 $US)
Le moins cher : septembre (env. 124 $US)
À propos de cet établissement
Des massages, des soins corporels et des soins du visage vous sont proposés : moments de pure détente garantis. N'hésitez surtout pas à profiter des nombreuses infrastructures de loisirs qui incluent notamment 2 piscines extérieures et un c...
Équipements
Des massages, des soins corporels et des soins du visage vous sont proposés : moments de pure détente garantis. N'hésitez surtout pas à profiter des nombreuses infrastructures de loisirs qui incluent notamment 2 piscines extérieures et un centre de fitness. Parmi les services et équipements offerts par cet hébergement de style Beaux-Arts, vous trouverez aussi l'accès Wi-Fi à Internet gratuit, un service de conciergerie et une boutique de souvenirs/un kiosque à journaux. Une navette payante vous conduit dans les principales destinations aux alentours de l'hébergement.
Services de l'établissement
Les équipements et services proposés incluent un service de nettoyage à sec / blanchisserie, une réception ouverte 24 h/24 et un personnel polyglotte. Si vous devez organiser une réunion à Cancún, faites confiance à cet hébergement qui dispose d'espaces événements mesurant 183 mètres carrés et comprenant un centre de conférence et des salles de réunion. Un parking gratuit est disponible dans l'enceinte de l'hébergement.
Repas
Laissez-vous séduire par les spécialités Cuisine internationale de El Faisan, l'un des 4 restaurants de cet hébergement ou profitez du service d'étage (horaires limités), idéal pour une soirée cocooning en amoureux ou en solo. Pour que vous puissiez faire connaissance avec les autres convives, l'hébergement vous invite à participer à une réception gratuite organisée tous les jours. Détendez-vous devant un verre au bar en bord de piscine ou dans un des 2 bars/lounges de l'hébergement.
Chambres
Avec une décoration personnalisée, les 133 chambres de l'hébergement vous invitent à la détente et comprennent un minibar et une télévision LCD. Les chambres sont dotées d'un balcon ou un patio. Des chaînes par câble sont à votre disposition et vous invitent au divertissement. Une salle de bain privée avec une douche est à votre disposition. Vous y trouvez également un pommeau de douche à « effet pluie » et un sèche-cheveux.
Emplacement
Se trouvant à Cancún (Zona Hotelera), Cancun Bay All Inclusive Hotel est à moins de 5 minutes en voiture de Plage de Langosta et de Centre commercial Plaza Las Américas. Cet hébergement au bord de la plage se trouve à 5 km de Plage Tortuga et à 7,1 km de Ferry Ultramar Puerto Juárez.
À proximité
Plage Playa Linda(0.2 miles)
Lagune Nichupté(0.3 miles)
Plage Las Perlas(0.5 miles)
Théâtre de Cancún(0.5 miles)
Tour Escénica(0.5 miles)
Plage de Langosta(1 miles)
Centre commercial Puerto Cancun Marina Town Center(1.3 miles)
Plage Tortuga(1.9 miles)
Puerto Cancun Golf Course(2.3 miles)
Monument Dialogo Norte-Sur(2.4 miles)
Bâtiment municipal Benito Juárez(2.6 miles)
Centre commercial Plaza Las Américas(2.7 miles)
Cancún Golf Club at Pok Ta Pok(2.8 miles)
Parc Las Palapas(2.9 miles)
Théâtre Xbalamqué(2.9 miles)
Aéroport principal le plus pratique pour rejoindre Cancun Bay All Inclusive Hotel : Aéroport international de Cancún (CUN)(12.8 miles)
Parking
Navette aéroport
Restaurant
Piscine
Service en chambre
Organisation d'excursions
Emplacement
Boulevard Kukulkan Km 3, Avenida Kukulkan, Cancún, Benito Juárez, Quintana Roo, Mexique
Plage Playa Linda (0.2 miles)
Lagune Nichupté (0.3 miles)
Plage Las Perlas (0.5 miles)
Théâtre de Cancún (0.5 miles)
Tour Escénica (0.5 miles)
Plage de Langosta (1 miles)
Options de chambre
4
Junior Suite, 2 Bedrooms
Détails de la chambre
1 Très Grand Lit Double
et 2 Lits Doubles
Couchages 5
606 ft²
Balcon ou terrasseClimatisationSalon séparéSalle de bain privée
6
Master Suite 3 Bedrooms
Détails de la chambre
2 Très Grands Lits Doubles
et 2 Lits Doubles
Couchages 8
1033 ft²
Balcon ou terrasseSalle à manger séparéeClimatisationSalon séparéSalle de bain privée
8
Chambre Supérieure, vue mer
Détails de la chambre
1 Lit Double
Couchages 4
334 ft²
Balcon ou terrasseClimatisationSalle de bain privéeEspace de travail pour ordinateur portable
8
Chambre Standard
Détails de la chambre
1 Lit Double
Couchages 4
334 ft²
Balcon ou terrasseClimatisationSalle de bain privéeEspace de travail pour ordinateur portable
Avis des voyageurs
7.8
Bien
Basé sur 1 212 avis vérifiés
Qui séjourne ici ?
Affaires
2%
Couples
33%
Familles
40%
Groupes
18%
Solo
4%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
D'après de nombreux avis récents, l'hôtel Cancun Bay All Inclusive est décrit comme un établissement de bord de mer, petit et économique, avec un personnel très serviable, des chambres simples, une variété de plats limitée et une petite plage dans une baie, offrant une ambiance détendue mais aussi quelques compromis.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
D'après de nombreux avis récents, l'hôtel Cancun Bay All Inclusive est décrit comme un établissement de bord de mer, petit et économique, avec un personnel très serviable, des chambres simples, une variété de plats limitée et une petite plage dans une baie, offrant une ambiance détendue mais aussi quelques compromis.
De nombreux clients font l'éloge du service accueillant du personnel des bars, des animations et du service de chambre, bien que les interactions à la réception et les approches commerciales insistantes soient des points faibles récurrents. Les installations sont modestes : les piscines sont petites et ferment tôt, les animations sont limitées, et la musique autour de la piscine peut être forte pendant la journée. Les commentaires sur la nourriture sont mitigés, avec un buffet que beaucoup trouvent répétitif, des dîners sur réservation avec une disponibilité limitée, et des boissons considérées comme basiques ; certains apprécient néanmoins les options et les collations proposées. Les chambres sont vieillottes et simples, tandis que l'emplacement est pratique pour les bus et le ferry pour Isla Mujeres ; dans l'ensemble, attendez-vous à un séjour agréable et économique plutôt qu'à un complexe hôtelier complet.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Petit établissement modeste avec plusieurs piscines et une plage étroite dans une baie ; les chaises longues et les hamacs sont appréciés. Les piscines et les bars ferment tôt, les animations sont limitées ou occasionnelles, et le jacuzzi annoncé n'est pas chauffé.
Avis de voyageur à ce sujet
2
ELENA
19 août 2025
·
A séjourné 4 nuits
To begin with, lets say THIS place should not exist. Small, poor, claustrophobic, gray, no.amenities, no beach, no water-has a pond-like paddle by the marina where all catamarans stay. No understanding what "seevice" means. No food is small, mote-like dining corner. Has no restaurants, no shows. Felt as I arrived into a prison. No a vacation spot where you desire to be as you pay money for your all-inclusive stay. DO NOT BOOK IT!!
To begin with, lets say THIS place should not exist. Small, poor, claustrophobic, gray, no.amenities, no beach, no water-has a pond-like paddle by the marina where all catamarans stay. No understanding what "seevice" means. No food is small, mote-like dining corner. Has no restaurants, no shows. Felt as I arrived into a prison. No a vacation spot where you desire to be as you pay money for your all-inclusive stay. DO NOT BOOK IT!!
6
LAERCIO
23 mai 2025
·
A séjourné 2 nuits
O resort tem uma pequena faixa de areia na praia e poucas áreas com guarda sol. As piscinas fecham muito cedo e os restaurantes também. O all inclusive não é o tempo todo, os restaurantes fecham cedo e abrem tarde. E também tem muito barulho perto dos apartamentos.
O resort tem uma pequena faixa de areia na praia e poucas áreas com guarda sol. As piscinas fecham muito cedo e os restaurantes também. O all inclusive não é o tempo todo, os restaurantes fecham cedo e abrem tarde. E também tem muito barulho perto dos apartamentos.
8
Eliana
12 juin 2025
·
A séjourné 2 nuits
Comfortable stay, but beach access is limited The hotel was comfortable, with clean rooms and good service. Overall, I had a pleasant stay. However, it’s located near a pier, and the beach area is very small, making it difficult to swim. If you’re looking for a place to relax, it’s great—but not ideal if swimming at the beach is a priority.
Comfortable stay, but beach access is limited The hotel was comfortable, with clean rooms and good service. Overall, I had a pleasant stay. However, it’s located near a pier, and the beach area is very small, making it difficult to swim. If you’re looking for a place to relax, it’s great—but not ideal if swimming at the beach is a priority.
4
Stacie
18 sept. 2025
·
A séjourné 4 nuits
Food was horrible says has 3 restaurants only one was opened buffet style they had one night you can order from menu and a steak was an extra $130 even though it’s supposed to be all inclusive. Nothing to do when it rains out. Pools close way to early 6pm and 8pm. Would not stay here again. Beware of the guys selling tickets on beach for ferry if it’s cancelled they don’t give you your money back.
Food was horrible says has 3 restaurants only one was opened buffet style they had one night you can order from menu and a steak was an extra $130 even though it’s supposed to be all inclusive. Nothing to do when it rains out. Pools close way to early 6pm and 8pm. Would not stay here again. Beware of the guys selling tickets on beach for ferry if it’s cancelled they don’t give you your money back.
8
JESSICA
23 nov. 2025
·
A séjourné 3 nuits
Clean room and grounds. Service staff was hustling while front desk staff was not (didn’t seem to care much). In a safe area even though it’s at the end of the hotel zone. Great paved running path right in front of hotel. Food was varied and tasty. Drinks were non stop. Beach was small and there’s not really a place to actually swim…you wade and do more than anything. Nice hammocks both in and out of the water. Swim up bar was advertised as a jacuzzi but was not warm. Overall a great stay.
Clean room and grounds. Service staff was hustling while front desk staff was not (didn’t seem to care much). In a safe area even though it’s at the end of the hotel zone. Great paved running path right in front of hotel. Food was varied and tasty. Drinks were non stop. Beach was small and there’s not really a place to actually swim…you wade and do more than anything. Nice hammocks both in and out of the water. Swim up bar was advertised as a jacuzzi but was not warm. Overall a great stay.
8
Misty
16 août 2025
·
A séjourné 3 nuits
Room was basic standard room overlooking an AC and 1/2 brick wall it was facing the street so was noisy at night and difficult to sleep. But I made due since it was a short trip (3 days). Staff at bar/beach/buffet were all very tentative. Need more umbrellas at the beach, had to get there early to secure one. Pool area was clean and had a few activities to participate in during afternoon hours. Overall good stay for the cost
Room was basic standard room overlooking an AC and 1/2 brick wall it was facing the street so was noisy at night and difficult to sleep. But I made due since it was a short trip (3 days). Staff at bar/beach/buffet were all very tentative. Need more umbrellas at the beach, had to get there early to secure one. Pool area was clean and had a few activities to participate in during afternoon hours. Overall good stay for the cost
4
John
10 juil. 2025
·
A séjourné 10 nuits
Noisy evening entertainment till 10 and later. Not much of a beach. Limited food choices
Noisy evening entertainment till 10 and later. Not much of a beach. Limited food choices
8
Guojun
4 nov. 2025
·
A séjourné 5 nuits
Pools are next to restaurants and bars. The pool in the resort is more standard for swimming, the two shallow pools near the beach are for drink and play. Room is clean. Resort is on the north of the hotel zone and close to downtown (3km, 30-40 minutes walking distance). Buses stops are near by and is easy to go around zone and to the downtown. Money exchange is at southbound bus stop (cross the street) with reasonable rate (Hotel can also make exchange but the rate is only good for taking the bus - 1:16, $3 is good for two round trip bus fares. Downtown stores has better exchange rate, and airport is even better.). Food is so so if you are not stay in the hotel all the time. The restaurants are closed most of days in the week we were there except the buffet :-( Only Sushi is good at Japanese restaurant, then main course flavor is mixed Tai and Korean, not Japanese. The Italian restaurant only served with Pizza.
Pools are next to restaurants and bars. The pool in the resort is more standard for swimming, the two shallow pools near the beach are for drink and play. Room is clean. Resort is on the north of the hotel zone and close to downtown (3km, 30-40 minutes walking distance). Buses stops are near by and is easy to go around zone and to the downtown. Money exchange is at southbound bus stop (cross the street) with reasonable rate (Hotel can also make exchange but the rate is only good for taking the bus - 1:16, $3 is good for two round trip bus fares. Downtown stores has better exchange rate, and airport is even better.). Food is so so if you are not stay in the hotel all the time. The restaurants are closed most of days in the week we were there except the buffet :-( Only Sushi is good at Japanese restaurant, then main course flavor is mixed Tai and Korean, not Japanese. The Italian restaurant only served with Pizza.
8
Guillaume
25 mars 2025
·
A séjourné 9 nuits
The facility and staff are great. It would be better if it was free service for drinks at the buffet, staff is too busy for coffee or water…. The beach is small and surrounded by marina and boat.
The facility and staff are great. It would be better if it was free service for drinks at the buffet, staff is too busy for coffee or water…. The beach is small and surrounded by marina and boat.
6
Janalee April
4 févr. 2025
·
A séjourné 7 nuits
Staff was awesome! The site advertised a hot tub and they didn’t have one. Also they advertised yoga and only had 1 stretching class for 20 minutes in one week. They advertised 5 restaurants but only had 3. Everything shuts down at 10:00pm- no entertainment or alcohol after 10pm
Staff was awesome! The site advertised a hot tub and they didn’t have one. Also they advertised yoga and only had 1 stretching class for 20 minutes in one week. They advertised 5 restaurants but only had 3. Everything shuts down at 10:00pm- no entertainment or alcohol after 10pm
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les avis sont partagés : beaucoup décrivent des chambres très propres et des espaces extérieurs bien entretenus, tandis que d'autres signalent des odeurs, des fuites, des parasites et un service de chambre ou un réapprovisionnement des serviettes irréguliers.
Avis de voyageur à ce sujet
6
Genesis
26 oct. 2024
·
A séjourné 5 nuits
I was here for 4 nights. For the price, this was 3.5 stars. PROS: - safe location - bar was good - beach access and pool was very beautiful and nice - food hours were great - decently sized rooms - nice balcony for every room - the outside resturant food and breakfast is good - affordable CONS: - the buffet was ok. Everything tasted about the same. Reminded me of my college dining hall ( current college student) - it is a bit hard to get a reservation for their ONE resturant they have. You have to ask guest services in person. It is a bit annoying/ inconvenient because you can\'t call or make a reservation online. I usually spent my mornings outside of the hotel and when I came back, it would be full. - service at the buffet was not consistent. My boyfriend and I were the only ones there and the servers did not ask if we wanted any drinks until we finished our meals. It is not self service beverages. For breakfast, I would not get asked if I wanted a coffee or water like everyone else. I would have to ask myself. - there are ants in the rooms. The housekeeper did come and "get rid of them" but they came back after a few hours. I did not bring food into the room. - housekeepers are not consistent with which time they come clean. Sometimes 10am, others 8pm. They do not come back if you ask them to be back later. Overall, I would recommend this resort if it is in your price range and want nice beach access. Bus stops are nearby.
I was here for 4 nights. For the price, this was 3.5 stars. PROS: - safe location - bar was good - beach access and pool was very beautiful and nice - food hours were great - decently sized rooms - nice balcony for every room - the outside resturant food and breakfast is good - affordable CONS: - the buffet was ok. Everything tasted about the same. Reminded me of my college dining hall ( current college student) - it is a bit hard to get a reservation for their ONE resturant they have. You have to ask guest services in person. It is a bit annoying/ inconvenient because you can\'t call or make a reservation online. I usually spent my mornings outside of the hotel and when I came back, it would be full. - service at the buffet was not consistent. My boyfriend and I were the only ones there and the servers did not ask if we wanted any drinks until we finished our meals. It is not self service beverages. For breakfast, I would not get asked if I wanted a coffee or water like everyone else. I would have to ask myself. - there are ants in the rooms. The housekeeper did come and "get rid of them" but they came back after a few hours. I did not bring food into the room. - housekeepers are not consistent with which time they come clean. Sometimes 10am, others 8pm. They do not come back if you ask them to be back later. Overall, I would recommend this resort if it is in your price range and want nice beach access. Bus stops are nearby.
10
Javier J
20 déc. 2025
·
A séjourné 3 nuits
Hotel bonito, muy limpio, el bufete también muy bueno, disfrute mucho la estancia
Hotel bonito, muy limpio, el bufete también muy bueno, disfrute mucho la estancia
4
Kristina
16 juin 2025
·
A séjourné 2 nuits
I did extensive research before booking Cancun Bay Resort and was initially comforted by the many positive reviews. Unfortunately, my experience did not match the praise. The atmosphere was overwhelmingly dominated by rowdy adults clearly there to party. Inappropriate conversations and foul language were common, even in the presence of children. It was uncomfortable and frankly, gross. Our suite was in unacceptable condition. There was a hole in one of the doors. Even worse, we spotted roaches. The cleanliness and upkeep were far below standard. At one point the water shut off entirely. When we went to the front desk, another guest was already there – furious – because this had happened multiple times during her trip. Friday night at 9 PM, the hotel next door blasted an extremely loud musical show that made it feel like we were sleeping inside a concert venue. I’m Mexican and very familiar with neighborhood celebrations, but this was on a completely different and disruptive level. The food overall was just okay. The one saving grace was the snack bar, which served delicious hamburgers and fries. Sadly, they closed at 5 PM, limiting the enjoyment. If you're traveling with kids, do NOT stay at Cancun Bay Resort. The environment is not child-friendly, the accommodations are subpar, and the disruptions are frequent. If you value comfort, quality, and peace of mind, spend a little more and stay somewhere that actually delivers what it promises.
I did extensive research before booking Cancun Bay Resort and was initially comforted by the many positive reviews. Unfortunately, my experience did not match the praise. The atmosphere was overwhelmingly dominated by rowdy adults clearly there to party. Inappropriate conversations and foul language were common, even in the presence of children. It was uncomfortable and frankly, gross. Our suite was in unacceptable condition. There was a hole in one of the doors. Even worse, we spotted roaches. The cleanliness and upkeep were far below standard. At one point the water shut off entirely. When we went to the front desk, another guest was already there – furious – because this had happened multiple times during her trip. Friday night at 9 PM, the hotel next door blasted an extremely loud musical show that made it feel like we were sleeping inside a concert venue. I’m Mexican and very familiar with neighborhood celebrations, but this was on a completely different and disruptive level. The food overall was just okay. The one saving grace was the snack bar, which served delicious hamburgers and fries. Sadly, they closed at 5 PM, limiting the enjoyment. If you're traveling with kids, do NOT stay at Cancun Bay Resort. The environment is not child-friendly, the accommodations are subpar, and the disruptions are frequent. If you value comfort, quality, and peace of mind, spend a little more and stay somewhere that actually delivers what it promises.
8
JESSICA
23 nov. 2025
·
A séjourné 3 nuits
Clean room and grounds. Service staff was hustling while front desk staff was not (didn’t seem to care much). In a safe area even though it’s at the end of the hotel zone. Great paved running path right in front of hotel. Food was varied and tasty. Drinks were non stop. Beach was small and there’s not really a place to actually swim…you wade and do more than anything. Nice hammocks both in and out of the water. Swim up bar was advertised as a jacuzzi but was not warm. Overall a great stay.
Clean room and grounds. Service staff was hustling while front desk staff was not (didn’t seem to care much). In a safe area even though it’s at the end of the hotel zone. Great paved running path right in front of hotel. Food was varied and tasty. Drinks were non stop. Beach was small and there’s not really a place to actually swim…you wade and do more than anything. Nice hammocks both in and out of the water. Swim up bar was advertised as a jacuzzi but was not warm. Overall a great stay.
10
Alfredo Acosta
22 mars 2025
·
A séjourné 4 nuits
This is a smaller property, it was exceptionally clean and well maintained.
This is a smaller property, it was exceptionally clean and well maintained.
4
Alysha
29 juin 2025
·
A séjourné 4 nuits
The property is pretty good, rooms are very basic just a bed and a tv nothing to spectacular. On the first night we requested blankets because the room was cold and we were given two mattress protectors instead of blankets. The next day we requested pool towels and were told that they would deliver the towels to us by the pool. The towels never came. There are two pools as well as an adult jacuzzi area with a swim up bar. The water in the jacuzzi area always seemed to have some sort of white film floating around no matter what time if the day you went. All of the staff at the swim up bar were amazing!! Day 3 our room wasn’t cleaned after coming back from an excursion so we had no clean bath towels or toilet paper. All communications are through what’s app, so I made a request via what’s app for those items I spoke with some who said they would bring them up. An hour later still nothing, so I sent another message that was read and ignored, then another that was read and ignored. I then went to the front desk where I was given toilet paper and pool towels because they didn’t have any bath towels available. Now for the food. There is absolutely nothing edible on the resort. They advertise 5 restaurants on site, during our 5 day stay only 3 of the 5 opened. The buffet was small 1grain option, 1 meat option, a veggie option and a salad bar with NO FRUIT IN SIGHT. I was forced to eat out every meal for the 5 days there because the options are horrible.
The property is pretty good, rooms are very basic just a bed and a tv nothing to spectacular. On the first night we requested blankets because the room was cold and we were given two mattress protectors instead of blankets. The next day we requested pool towels and were told that they would deliver the towels to us by the pool. The towels never came. There are two pools as well as an adult jacuzzi area with a swim up bar. The water in the jacuzzi area always seemed to have some sort of white film floating around no matter what time if the day you went. All of the staff at the swim up bar were amazing!! Day 3 our room wasn’t cleaned after coming back from an excursion so we had no clean bath towels or toilet paper. All communications are through what’s app, so I made a request via what’s app for those items I spoke with some who said they would bring them up. An hour later still nothing, so I sent another message that was read and ignored, then another that was read and ignored. I then went to the front desk where I was given toilet paper and pool towels because they didn’t have any bath towels available. Now for the food. There is absolutely nothing edible on the resort. They advertise 5 restaurants on site, during our 5 day stay only 3 of the 5 opened. The buffet was small 1grain option, 1 meat option, a veggie option and a salad bar with NO FRUIT IN SIGHT. I was forced to eat out every meal for the 5 days there because the options are horrible.
10
Jessica
8 août 2025
·
A séjourné 3 nuits
This property was amazing! I am still in awe at the cleanliness, upkeep of facilities, staff friendliness, and overall vibe! It was my daughter’s first time in Mexico and staying at a resort and she made so many friends who even taught her how to swim! I look forward to coming back soon. I highly recommend!!!!!
This property was amazing! I am still in awe at the cleanliness, upkeep of facilities, staff friendliness, and overall vibe! It was my daughter’s first time in Mexico and staying at a resort and she made so many friends who even taught her how to swim! I look forward to coming back soon. I highly recommend!!!!!
6
Jinisha Santy
20 août 2025
·
A séjourné 1 nuit
My room was in a area where there was strong sewage smell.
My room was in a area where there was strong sewage smell.
2
Christopher
10 nov. 2025
·
A séjourné 1 nuit
Terrible accommodations, terrible service, the bed sheets were old, my bed had hair on it when I arrived. Toilet barely flushed. 100% do not recommend. Giving only 1 star because the buffet was nice other than that the food was also not good.
Terrible accommodations, terrible service, the bed sheets were old, my bed had hair on it when I arrived. Toilet barely flushed. 100% do not recommend. Giving only 1 star because the buffet was nice other than that the food was also not good.
8
Shahrzad
9 nov. 2025
·
A séjourné 5 nuits
I stayed at Cancún Bay Resort for five nights and really enjoyed my stay. The hotel is small but has everything you need — comfortable, cozy, and clean. The atmosphere feels peaceful and welcoming, perfect for relaxing after a day out. The food was tasty with a good variety every day. Overall, a lovely little place in Cancún that I’d definitely recommend!
I stayed at Cancún Bay Resort for five nights and really enjoyed my stay. The hotel is small but has everything you need — comfortable, cozy, and clean. The atmosphere feels peaceful and welcoming, perfect for relaxing after a day out. The food was tasty with a good variety every day. Overall, a lovely little place in Cancún that I’d definitely recommend!
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont simples et datées ; l'aménagement et la vue varient considérablement, et certaines donnent sur la rue ou le bruit des lieux. Les suites offrent plus d'espace, mais des problèmes d'entretien et des problèmes occasionnels d'air conditionné ou de salle de bain sont signalés.
Avis de voyageur à ce sujet
6
Genesis
26 oct. 2024
·
A séjourné 5 nuits
I was here for 4 nights. For the price, this was 3.5 stars. PROS: - safe location - bar was good - beach access and pool was very beautiful and nice - food hours were great - decently sized rooms - nice balcony for every room - the outside resturant food and breakfast is good - affordable CONS: - the buffet was ok. Everything tasted about the same. Reminded me of my college dining hall ( current college student) - it is a bit hard to get a reservation for their ONE resturant they have. You have to ask guest services in person. It is a bit annoying/ inconvenient because you can\'t call or make a reservation online. I usually spent my mornings outside of the hotel and when I came back, it would be full. - service at the buffet was not consistent. My boyfriend and I were the only ones there and the servers did not ask if we wanted any drinks until we finished our meals. It is not self service beverages. For breakfast, I would not get asked if I wanted a coffee or water like everyone else. I would have to ask myself. - there are ants in the rooms. The housekeeper did come and "get rid of them" but they came back after a few hours. I did not bring food into the room. - housekeepers are not consistent with which time they come clean. Sometimes 10am, others 8pm. They do not come back if you ask them to be back later. Overall, I would recommend this resort if it is in your price range and want nice beach access. Bus stops are nearby.
I was here for 4 nights. For the price, this was 3.5 stars. PROS: - safe location - bar was good - beach access and pool was very beautiful and nice - food hours were great - decently sized rooms - nice balcony for every room - the outside resturant food and breakfast is good - affordable CONS: - the buffet was ok. Everything tasted about the same. Reminded me of my college dining hall ( current college student) - it is a bit hard to get a reservation for their ONE resturant they have. You have to ask guest services in person. It is a bit annoying/ inconvenient because you can\'t call or make a reservation online. I usually spent my mornings outside of the hotel and when I came back, it would be full. - service at the buffet was not consistent. My boyfriend and I were the only ones there and the servers did not ask if we wanted any drinks until we finished our meals. It is not self service beverages. For breakfast, I would not get asked if I wanted a coffee or water like everyone else. I would have to ask myself. - there are ants in the rooms. The housekeeper did come and "get rid of them" but they came back after a few hours. I did not bring food into the room. - housekeepers are not consistent with which time they come clean. Sometimes 10am, others 8pm. They do not come back if you ask them to be back later. Overall, I would recommend this resort if it is in your price range and want nice beach access. Bus stops are nearby.
10
maria
12 déc. 2024
·
A séjourné 7 nuits
The property wasn’t that big but it was beautiful. The standard room was very small you couldn’t walk without banging into the furniture. The shower was the size of small closet amd it had a very small curtain. My room was upgraded and I got a two bedroom room. Beautiful and big. The water from the shower was cold. I have to praise the staff. They were excellent. The staff was very nice and their service was excellent. They cleaned my room everyday. In the dining room and pool staff was excellent. They were constantly asking if I needed anything. The food from the hotel was very good . The only complain I have it’s the entertainment. They don’t have shows. They only have karaoke and a singer to perform three times a week. The singer was great. The hotel it’s at the end of zona hotelera away from others hotels and everything. Nothing around! You have to take a bus to go anywhere. The beach was small but it was kept nice and clean. There were plenty of chairs and umbrellas around to seat and the servers were constantly bringing you food and drinks if you asked. Excellent staff and service. There was fun by the pool with games, Zumba, volleyball, etc. Again I praised the staff. Excellent service!
The property wasn’t that big but it was beautiful. The standard room was very small you couldn’t walk without banging into the furniture. The shower was the size of small closet amd it had a very small curtain. My room was upgraded and I got a two bedroom room. Beautiful and big. The water from the shower was cold. I have to praise the staff. They were excellent. The staff was very nice and their service was excellent. They cleaned my room everyday. In the dining room and pool staff was excellent. They were constantly asking if I needed anything. The food from the hotel was very good . The only complain I have it’s the entertainment. They don’t have shows. They only have karaoke and a singer to perform three times a week. The singer was great. The hotel it’s at the end of zona hotelera away from others hotels and everything. Nothing around! You have to take a bus to go anywhere. The beach was small but it was kept nice and clean. There were plenty of chairs and umbrellas around to seat and the servers were constantly bringing you food and drinks if you asked. Excellent staff and service. There was fun by the pool with games, Zumba, volleyball, etc. Again I praised the staff. Excellent service!
8
Misty
16 août 2025
·
A séjourné 1 nuit
I traveled solo, so I got a basic standard room. It faced the main road and was very noisy at night, so it was difficult to sleep sometimes. View was a brick wall and and an AC. Room was ok for a shot trip so I made due. Staff were all very tentative and friendly. Buffett was the same food, just disguised differently each meal, but filled me. If you’re a foodie definitely not for you. Overall a good place to stay for the value.
I traveled solo, so I got a basic standard room. It faced the main road and was very noisy at night, so it was difficult to sleep sometimes. View was a brick wall and and an AC. Room was ok for a shot trip so I made due. Staff were all very tentative and friendly. Buffett was the same food, just disguised differently each meal, but filled me. If you’re a foodie definitely not for you. Overall a good place to stay for the value.
6
Cam Tu
5 nov. 2025
·
A séjourné 4 nuits
staying in this resort twice and everything is good. just hope they improve their food options. Same everytime.
staying in this resort twice and everything is good. just hope they improve their food options. Same everytime.
4
Melissa
5 déc. 2024
·
A séjourné 4 nuits
It was mediocre from the start. Typically if you arrive before check-in you can still use the pool and get drinks. They would not allow us to. We had to go to the beach and wait so that was a bummer. We were travelling with our four kids so they were hungry from flying all night. Eventually I asked can we have something to drink and they let us, but weren\'t exactly thrilled. I was told no bottled water. The food choices were slim. We did like the BBQ dinner, but it was the only meal everyone ate and actually enjoyed it. I was shocked no guacamole at the whole "resort." No mimosas before 11- not a huge issue but such a bummer because it was my birthday and I was looking forward to it. We had the grand suite and it is severely damaged. We travel to Cancun annually and like the area, but this was collectively our least favorite trip. It was still Cancun and vacation so we made the best, but sure wouldn\'t choose to stay here again. Not really impressed at all.
It was mediocre from the start. Typically if you arrive before check-in you can still use the pool and get drinks. They would not allow us to. We had to go to the beach and wait so that was a bummer. We were travelling with our four kids so they were hungry from flying all night. Eventually I asked can we have something to drink and they let us, but weren\'t exactly thrilled. I was told no bottled water. The food choices were slim. We did like the BBQ dinner, but it was the only meal everyone ate and actually enjoyed it. I was shocked no guacamole at the whole "resort." No mimosas before 11- not a huge issue but such a bummer because it was my birthday and I was looking forward to it. We had the grand suite and it is severely damaged. We travel to Cancun annually and like the area, but this was collectively our least favorite trip. It was still Cancun and vacation so we made the best, but sure wouldn\'t choose to stay here again. Not really impressed at all.
6
Alejandro
9 nov. 2025
·
A séjourné 4 nuits
Staff was extremely good. 10/10. They treated us like kings. Rooms are out of a date but have good prices, could have better bathroom and toilet. The only bad thing is that there is no 24hrs bar, it closes at 11:00pm
Staff was extremely good. 10/10. They treated us like kings. Rooms are out of a date but have good prices, could have better bathroom and toilet. The only bad thing is that there is no 24hrs bar, it closes at 11:00pm
8
Misty
16 août 2025
·
A séjourné 3 nuits
Room was basic standard room overlooking an AC and 1/2 brick wall it was facing the street so was noisy at night and difficult to sleep. But I made due since it was a short trip (3 days). Staff at bar/beach/buffet were all very tentative. Need more umbrellas at the beach, had to get there early to secure one. Pool area was clean and had a few activities to participate in during afternoon hours. Overall good stay for the cost
Room was basic standard room overlooking an AC and 1/2 brick wall it was facing the street so was noisy at night and difficult to sleep. But I made due since it was a short trip (3 days). Staff at bar/beach/buffet were all very tentative. Need more umbrellas at the beach, had to get there early to secure one. Pool area was clean and had a few activities to participate in during afternoon hours. Overall good stay for the cost
6
Laura
19 avr. 2025
·
A séjourné 7 nuits
The resort is dated but the rooms are very spacious. The beach is almost non existent and the dining options are limited. However, the staff is amazing and the grounds are clean. It's a budget and family friendly property.
The resort is dated but the rooms are very spacious. The beach is almost non existent and the dining options are limited. However, the staff is amazing and the grounds are clean. It's a budget and family friendly property.
8
David
7 janv. 2025
·
A séjourné 8 nuits
This is the most honest opinion I can give about tgis property, if you gotten a room on the first floor this is a 2-3 star resort. If you have a room on any of the upper floors thid is a 3-4 star resort. Keep in mind I only had the opportunity to stay in one room on the first floor, and one on the third. This was due to the fact that I had been sold on a 4 star experience, but started out with something like a 2.5 star on the first floor. I taled to expedia about the multiple concerns I had had with my first floor room regarding mold, mildew, and what I felt most important not a properly locking patio sliding door. I did attempt to have "maintenance" fix this, but the response I got was dont pull the sliding door so hard. To me that wasnt a sufficient response being that anybody with ill intent is not going to try to jimmy the sliding door nicely. At that point Id had enough and demanded to speak directly to the manager Juan. This is when my trip got better, he had us moved to an upper floor with a nice ocean view, clean, spacious, no mold, no mildew. The way I see it is the lower levels are for the "budget friendly" traveler, or those young enough not to care about having proper accommodations because they are just there to party, in which case when I was a younger travelling party animal the lower level would have been fine. That the short version of what I have to say about the property and room accommodations. This is not a 5star resort, anywhere from 2.5to4 based on room
This is the most honest opinion I can give about tgis property, if you gotten a room on the first floor this is a 2-3 star resort. If you have a room on any of the upper floors thid is a 3-4 star resort. Keep in mind I only had the opportunity to stay in one room on the first floor, and one on the third. This was due to the fact that I had been sold on a 4 star experience, but started out with something like a 2.5 star on the first floor. I taled to expedia about the multiple concerns I had had with my first floor room regarding mold, mildew, and what I felt most important not a properly locking patio sliding door. I did attempt to have "maintenance" fix this, but the response I got was dont pull the sliding door so hard. To me that wasnt a sufficient response being that anybody with ill intent is not going to try to jimmy the sliding door nicely. At that point Id had enough and demanded to speak directly to the manager Juan. This is when my trip got better, he had us moved to an upper floor with a nice ocean view, clean, spacious, no mold, no mildew. The way I see it is the lower levels are for the "budget friendly" traveler, or those young enough not to care about having proper accommodations because they are just there to party, in which case when I was a younger travelling party animal the lower level would have been fine. That the short version of what I have to say about the property and room accommodations. This is not a 5star resort, anywhere from 2.5to4 based on room
8
Merhawit
15 avr. 2025
·
A séjourné 4 nuits
My friends and I stayed here for spring break and the master suite was great and spacious! The bathroom smelled a little weird but the resort is so beautiful. Food wasn’t that for an all inclusive I would stay here again!
My friends and I stayed here for spring break and the master suite was great and spacious! The bathroom smelled a little weird but the resort is so beautiful. Food wasn’t that for an all inclusive I would stay here again!
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel est largement salué pour sa gentillesse et son dévouement au travail dans les bars, les animations et le service de chambre. Cependant, le service à la réception peut être irrégulier et les sollicitations commerciales du concierge peuvent être insistantes pour certains.
Avis de voyageur à ce sujet
6
Denille Trendi
20 janv. 2025
·
A séjourné 7 nuits
Liked-most staff were very welcoming and accommodating, beach was kept in excellent condition. Specialty restaurants of Japanese, bbq and Italian were great, the service exceptional! Memorized several peoples drink orders through the week, brought another just as you were finishing. Did not like-immediately greeted guest services by an invitation to a time share and weren’t providing service after refusing. We were there as a family and did not want to sacrifice a morning of time we planned to spend with our children, yet were then turned down/misinformed/given the run around to make special restaurant arrangements already included in the package we purchased. The excursions staff member much more respectful of letting us decide/discuss what excision we wanted. Buffet was repetitive, every day mostly same thing or trying to use up supplies from night before. Specialty restaurant nights broke up eating the same meals everyday, basic tasting, limited or no spices. Limited food options at points needing to know when what place was open, what it offered when…not really something you think of on vacation. Food was really the big let down of the week, as a basic example not being able to get guacamole in Mexico was a first time for us after staying several other locations. The other down fall was not on Cancun bay, the resort 2 down that played musics until 2-3am, we kept the windows closed and it was quiet enough to sleep. Just nice to be able to listen to the waves.
Liked-most staff were very welcoming and accommodating, beach was kept in excellent condition. Specialty restaurants of Japanese, bbq and Italian were great, the service exceptional! Memorized several peoples drink orders through the week, brought another just as you were finishing. Did not like-immediately greeted guest services by an invitation to a time share and weren’t providing service after refusing. We were there as a family and did not want to sacrifice a morning of time we planned to spend with our children, yet were then turned down/misinformed/given the run around to make special restaurant arrangements already included in the package we purchased. The excursions staff member much more respectful of letting us decide/discuss what excision we wanted. Buffet was repetitive, every day mostly same thing or trying to use up supplies from night before. Specialty restaurant nights broke up eating the same meals everyday, basic tasting, limited or no spices. Limited food options at points needing to know when what place was open, what it offered when…not really something you think of on vacation. Food was really the big let down of the week, as a basic example not being able to get guacamole in Mexico was a first time for us after staying several other locations. The other down fall was not on Cancun bay, the resort 2 down that played musics until 2-3am, we kept the windows closed and it was quiet enough to sleep. Just nice to be able to listen to the waves.
10
Laura
31 déc. 2024
·
A séjourné 3 nuits
We loved our stay at the Cancun Bay Hotel. All the staff took great care of us. They offered tour packages (including a trip to Isla de Mujeres) and we loved everything! My husband and I will definitely be back! We would especially like to thank Alexandre Sanches (front desk agent) who checked us in and out, he provided an extraordinary service!
We loved our stay at the Cancun Bay Hotel. All the staff took great care of us. They offered tour packages (including a trip to Isla de Mujeres) and we loved everything! My husband and I will definitely be back! We would especially like to thank Alexandre Sanches (front desk agent) who checked us in and out, he provided an extraordinary service!
6
Phuc
4 janv. 2025
·
A séjourné 4 nuits
We had a great experience much thanks to the wonderful and dedicated staff at the restaurant and at the bars. The front desk were not as friendly and the people at the registration desk were pushy with sales. The same people Gave us wrong information about when to register for dinner so we never got to enjoy the bbq or la vista staying there for 5 nights. We kept going in circles and perhaps that could have been a language barrier. Perhaps more friendly and clear communication would help our experience. The hotel was very slippery with the rain coming in. Tough for our aging parents to walk around. We did not have a phone in our room. The AC unit had condensation that would leak inside the room and onto the steps going down onto the floors of the bedroom. Water from the rain leaked into the ceiling of the kitchen. The walls had some water in it for the master bedroom. The cleaning stuff was friendly, and also the gentleman who always came to stock. The drinks was great with so many options in Cancun. We would definitely definitely try another hotel next time.
We had a great experience much thanks to the wonderful and dedicated staff at the restaurant and at the bars. The front desk were not as friendly and the people at the registration desk were pushy with sales. The same people Gave us wrong information about when to register for dinner so we never got to enjoy the bbq or la vista staying there for 5 nights. We kept going in circles and perhaps that could have been a language barrier. Perhaps more friendly and clear communication would help our experience. The hotel was very slippery with the rain coming in. Tough for our aging parents to walk around. We did not have a phone in our room. The AC unit had condensation that would leak inside the room and onto the steps going down onto the floors of the bedroom. Water from the rain leaked into the ceiling of the kitchen. The walls had some water in it for the master bedroom. The cleaning stuff was friendly, and also the gentleman who always came to stock. The drinks was great with so many options in Cancun. We would definitely definitely try another hotel next time.
8
Gayle
9 nov. 2025
·
A séjourné 6 nuits
Front desk very friendly & helpful. Bartenders are the best! So friendly & personable. Very attentive!! Buffet staff not very friendly sometimes never even came to our table. Cleaning staff came everyday but sometimes did replace towels or toilet paper. Resort could definitely use some TLC!
Front desk very friendly & helpful. Bartenders are the best! So friendly & personable. Very attentive!! Buffet staff not very friendly sometimes never even came to our table. Cleaning staff came everyday but sometimes did replace towels or toilet paper. Resort could definitely use some TLC!
10
Azahea
28 juil. 2025
·
A séjourné 3 nuits
Hotel with all inclusive service. Great staff and clean premises. Nearby to amenties like starbucks, oxo, etc.
Hotel with all inclusive service. Great staff and clean premises. Nearby to amenties like starbucks, oxo, etc.
4
Antonella Chisesi
8 août 2025
·
A séjourné 5 nuits
Was very unhappy with the stafff and service.
Was very unhappy with the stafff and service.
8
JESSICA
23 nov. 2025
·
A séjourné 3 nuits
Clean room and grounds. Service staff was hustling while front desk staff was not (didn’t seem to care much). In a safe area even though it’s at the end of the hotel zone. Great paved running path right in front of hotel. Food was varied and tasty. Drinks were non stop. Beach was small and there’s not really a place to actually swim…you wade and do more than anything. Nice hammocks both in and out of the water. Swim up bar was advertised as a jacuzzi but was not warm. Overall a great stay.
Clean room and grounds. Service staff was hustling while front desk staff was not (didn’t seem to care much). In a safe area even though it’s at the end of the hotel zone. Great paved running path right in front of hotel. Food was varied and tasty. Drinks were non stop. Beach was small and there’s not really a place to actually swim…you wade and do more than anything. Nice hammocks both in and out of the water. Swim up bar was advertised as a jacuzzi but was not warm. Overall a great stay.
10
Tyler
17 nov. 2025
·
A séjourné 3 nuits
Friendly staff, I didnt use the amenities much but they were really nice. Everything was so clean and a very good vibe. An amazing trip and will definitely come back again! I left to explore the areas mostly but it was really nice to come back to the Amazing food and beverage options! I like how they rotate the food options and restaurants open. Its a super relaxing environment and most helpful staff ive ever experienced! There are plenty of places to go shopping around and many awesome views. The perfect location. The karaoke was fun to listen to a lot of talented people were singing and elevated the experience. I really enjoyed my stay!
Friendly staff, I didnt use the amenities much but they were really nice. Everything was so clean and a very good vibe. An amazing trip and will definitely come back again! I left to explore the areas mostly but it was really nice to come back to the Amazing food and beverage options! I like how they rotate the food options and restaurants open. Its a super relaxing environment and most helpful staff ive ever experienced! There are plenty of places to go shopping around and many awesome views. The perfect location. The karaoke was fun to listen to a lot of talented people were singing and elevated the experience. I really enjoyed my stay!
10
srinivasarao
18 nov. 2025
·
A séjourné 4 nuits
Great place to stay, Staff is very nice and friendly.
Great place to stay, Staff is very nice and friendly.
10
Antonio
21 févr. 2025
·
A séjourné 6 nuits
Everyone at Cancun Bay was very friendly, polite and helpful. Leo at the reception area, Rafaela kept our room clean, Anahi and Enrique the waitresses by the pool were on top of keeping us hydrated. Dayana and Dreidis kept us very busy with the games and Zumba. The entertainment was good. I’m definitely coming back! I only wished they had guacamole and chip!!
Everyone at Cancun Bay was very friendly, polite and helpful. Leo at the reception area, Rafaela kept our room clean, Anahi and Enrique the waitresses by the pool were on top of keeping us hydrated. Dayana and Dreidis kept us very busy with the games and Zumba. The entertainment was good. I’m definitely coming back! I only wished they had guacamole and chip!!
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Emplacement pratique et généralement sûr, avec un accès facile aux bus et une proximité du ferry pour Isla Mujeres et du centre-ville. La plage est située dans la baie, de sorte que la baignade et l'espace sont limités.
Avis de voyageur à ce sujet
8
Paul
15 oct. 2025
·
A séjourné 2 nuits
The staff was very friendly. The building is old, derelict, needs a lot of minor repairs. It was affordable and close to the ADO bus station, which is what I needed. I had a great time there.
The staff was very friendly. The building is old, derelict, needs a lot of minor repairs. It was affordable and close to the ADO bus station, which is what I needed. I had a great time there.
8
Misty
16 août 2025
·
A séjourné 1 nuit
I traveled solo, so I got a basic standard room. It faced the main road and was very noisy at night, so it was difficult to sleep sometimes. View was a brick wall and and an AC. Room was ok for a shot trip so I made due. Staff were all very tentative and friendly. Buffett was the same food, just disguised differently each meal, but filled me. If you’re a foodie definitely not for you. Overall a good place to stay for the value.
I traveled solo, so I got a basic standard room. It faced the main road and was very noisy at night, so it was difficult to sleep sometimes. View was a brick wall and and an AC. Room was ok for a shot trip so I made due. Staff were all very tentative and friendly. Buffett was the same food, just disguised differently each meal, but filled me. If you’re a foodie definitely not for you. Overall a good place to stay for the value.
10
Richard
24 nov. 2025
·
A séjourné 3 nuits
The hotel is in safe location. The room was adequate and clean. Staff was accommodating and pleasant. A nice variety of food options, breakfast was my favorite! I would stay at Cancun Bay All Inclusive again.
The hotel is in safe location. The room was adequate and clean. Staff was accommodating and pleasant. A nice variety of food options, breakfast was my favorite! I would stay at Cancun Bay All Inclusive again.
8
Eliana
12 juin 2025
·
A séjourné 2 nuits
Comfortable stay, but beach access is limited The hotel was comfortable, with clean rooms and good service. Overall, I had a pleasant stay. However, it’s located near a pier, and the beach area is very small, making it difficult to swim. If you’re looking for a place to relax, it’s great—but not ideal if swimming at the beach is a priority.
Comfortable stay, but beach access is limited The hotel was comfortable, with clean rooms and good service. Overall, I had a pleasant stay. However, it’s located near a pier, and the beach area is very small, making it difficult to swim. If you’re looking for a place to relax, it’s great—but not ideal if swimming at the beach is a priority.
8
Yolanda
3 août 2025
·
A séjourné 1 nuit
La relación calidad - precio es buena, es un hotel sencillo pero cómodo, cumple con lo que ofrece y los huéspedes a pesar de ser familias en su mayoría, son bastante tranquilos. Muy recomendable para descansar o un finde de amigos/familia.
La relación calidad - precio es buena, es un hotel sencillo pero cómodo, cumple con lo que ofrece y los huéspedes a pesar de ser familias en su mayoría, son bastante tranquilos. Muy recomendable para descansar o un finde de amigos/familia.
10
Azahea
28 juil. 2025
·
A séjourné 3 nuits
Hotel with all inclusive service. Great staff and clean premises. Nearby to amenties like starbucks, oxo, etc.
Hotel with all inclusive service. Great staff and clean premises. Nearby to amenties like starbucks, oxo, etc.
8
JESSICA
23 nov. 2025
·
A séjourné 3 nuits
Clean room and grounds. Service staff was hustling while front desk staff was not (didn’t seem to care much). In a safe area even though it’s at the end of the hotel zone. Great paved running path right in front of hotel. Food was varied and tasty. Drinks were non stop. Beach was small and there’s not really a place to actually swim…you wade and do more than anything. Nice hammocks both in and out of the water. Swim up bar was advertised as a jacuzzi but was not warm. Overall a great stay.
Clean room and grounds. Service staff was hustling while front desk staff was not (didn’t seem to care much). In a safe area even though it’s at the end of the hotel zone. Great paved running path right in front of hotel. Food was varied and tasty. Drinks were non stop. Beach was small and there’s not really a place to actually swim…you wade and do more than anything. Nice hammocks both in and out of the water. Swim up bar was advertised as a jacuzzi but was not warm. Overall a great stay.
10
Virgilio
5 juin 2025
·
A séjourné 4 nuits
What I found unique about this hotel is the balance between cost and quality, I think it's fair. Dining options were really nice, hotel's personnel is very helpful, and the facilities and rooms are very nice. I liked that the beach was the best in comparison to hotels nearby.
What I found unique about this hotel is the balance between cost and quality, I think it's fair. Dining options were really nice, hotel's personnel is very helpful, and the facilities and rooms are very nice. I liked that the beach was the best in comparison to hotels nearby.
8
Guojun
4 nov. 2025
·
A séjourné 5 nuits
Pools are next to restaurants and bars. The pool in the resort is more standard for swimming, the two shallow pools near the beach are for drink and play. Room is clean. Resort is on the north of the hotel zone and close to downtown (3km, 30-40 minutes walking distance). Buses stops are near by and is easy to go around zone and to the downtown. Money exchange is at southbound bus stop (cross the street) with reasonable rate (Hotel can also make exchange but the rate is only good for taking the bus - 1:16, $3 is good for two round trip bus fares. Downtown stores has better exchange rate, and airport is even better.). Food is so so if you are not stay in the hotel all the time. The restaurants are closed most of days in the week we were there except the buffet :-( Only Sushi is good at Japanese restaurant, then main course flavor is mixed Tai and Korean, not Japanese. The Italian restaurant only served with Pizza.
Pools are next to restaurants and bars. The pool in the resort is more standard for swimming, the two shallow pools near the beach are for drink and play. Room is clean. Resort is on the north of the hotel zone and close to downtown (3km, 30-40 minutes walking distance). Buses stops are near by and is easy to go around zone and to the downtown. Money exchange is at southbound bus stop (cross the street) with reasonable rate (Hotel can also make exchange but the rate is only good for taking the bus - 1:16, $3 is good for two round trip bus fares. Downtown stores has better exchange rate, and airport is even better.). Food is so so if you are not stay in the hotel all the time. The restaurants are closed most of days in the week we were there except the buffet :-( Only Sushi is good at Japanese restaurant, then main course flavor is mixed Tai and Korean, not Japanese. The Italian restaurant only served with Pizza.
10
Alfonso
28 nov. 2025
·
A séjourné 4 nuits
Nice, clean, close to the beach. Close to town. Good things around it.
Nice, clean, close to the beach. Close to town. Good things around it.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
La restauration est la plainte la plus fréquente : le buffet est répétitif et offre une variété limitée, les restaurants à la carte nécessitent une réservation anticipée et ne sont pas ouverts tous les jours, et les boissons utilisent des alcools basiques. Certains clients apprécient néanmoins certains repas et collations.
Avis de voyageur à ce sujet
6
Sophie
15 nov. 2025
·
A séjourné 3 nuits
Hotel was clean and facilities were okay, but the food was very average (and there was not much variety), the service was very average, the beach area was very small and the entertainment was, again, very average. Also we’re unsure if it was the food or ice cubes but we both had upset stomachs from about 24 hours after we arrived until when we left (nothing severe but enough to cause discomfort and inconvenience). It wasn’t horrific for a 3 day stay for us but I wouldn’t want to stay any longer, personally. For us, it felt like more of a 3 star than a 4 star resort.
Hotel was clean and facilities were okay, but the food was very average (and there was not much variety), the service was very average, the beach area was very small and the entertainment was, again, very average. Also we’re unsure if it was the food or ice cubes but we both had upset stomachs from about 24 hours after we arrived until when we left (nothing severe but enough to cause discomfort and inconvenience). It wasn’t horrific for a 3 day stay for us but I wouldn’t want to stay any longer, personally. For us, it felt like more of a 3 star than a 4 star resort.
8
tihare
16 avr. 2025
·
A séjourné 4 nuits
The all-in was very nice, nice beach, nice pool. The buffet was good as well and open for most part of the day - but on top of the buffet, there was only one à la carte restorant open for dinner, but they don't have enough space for all guest, so you have to reserve a spot each day. To make a reservation, you need to be in line at 8:30 AM at the reception. Also, the tours/activities offered at the hotel, are way more expensive than reserving somewhere else. The hotel is very close to the ferry that takes you to isla mujeres! You can also take the bus to Cancun (12 pesos per person) - much cheaper than a taxi! Recommended for short stays.
The all-in was very nice, nice beach, nice pool. The buffet was good as well and open for most part of the day - but on top of the buffet, there was only one à la carte restorant open for dinner, but they don't have enough space for all guest, so you have to reserve a spot each day. To make a reservation, you need to be in line at 8:30 AM at the reception. Also, the tours/activities offered at the hotel, are way more expensive than reserving somewhere else. The hotel is very close to the ferry that takes you to isla mujeres! You can also take the bus to Cancun (12 pesos per person) - much cheaper than a taxi! Recommended for short stays.
10
Elizabeth
20 août 2025
·
A séjourné 4 nuits
I had a nice time! If you go there with the expectations that the property is a little older and the rooms are basic you will be satisfied. I am glad I didnt up upgrading to the ocean view because I dont think it'd be worth it. The service was really great! Very prompt and friendly. I also think the food was good and there was a nice variety.
I had a nice time! If you go there with the expectations that the property is a little older and the rooms are basic you will be satisfied. I am glad I didnt up upgrading to the ocean view because I dont think it'd be worth it. The service was really great! Very prompt and friendly. I also think the food was good and there was a nice variety.
6
TEANI
24 nov. 2025
·
A séjourné 4 nuits
the room was good but the food was disapointing
the room was good but the food was disapointing
4
Stacie
18 sept. 2025
·
A séjourné 4 nuits
Food was horrible says has 3 restaurants only one was opened buffet style they had one night you can order from menu and a steak was an extra $130 even though it’s supposed to be all inclusive. Nothing to do when it rains out. Pools close way to early 6pm and 8pm. Would not stay here again. Beware of the guys selling tickets on beach for ferry if it’s cancelled they don’t give you your money back.
Food was horrible says has 3 restaurants only one was opened buffet style they had one night you can order from menu and a steak was an extra $130 even though it’s supposed to be all inclusive. Nothing to do when it rains out. Pools close way to early 6pm and 8pm. Would not stay here again. Beware of the guys selling tickets on beach for ferry if it’s cancelled they don’t give you your money back.
8
JESSICA
23 nov. 2025
·
A séjourné 3 nuits
Clean room and grounds. Service staff was hustling while front desk staff was not (didn’t seem to care much). In a safe area even though it’s at the end of the hotel zone. Great paved running path right in front of hotel. Food was varied and tasty. Drinks were non stop. Beach was small and there’s not really a place to actually swim…you wade and do more than anything. Nice hammocks both in and out of the water. Swim up bar was advertised as a jacuzzi but was not warm. Overall a great stay.
Clean room and grounds. Service staff was hustling while front desk staff was not (didn’t seem to care much). In a safe area even though it’s at the end of the hotel zone. Great paved running path right in front of hotel. Food was varied and tasty. Drinks were non stop. Beach was small and there’s not really a place to actually swim…you wade and do more than anything. Nice hammocks both in and out of the water. Swim up bar was advertised as a jacuzzi but was not warm. Overall a great stay.
6
Baldeep
30 nov. 2025
·
A séjourné 6 nuits
Room was clean and staff were very friendly and helpful. Food options were not so good plus very few pool side activities. We will not be coming back.
Room was clean and staff were very friendly and helpful. Food options were not so good plus very few pool side activities. We will not be coming back.
6
Florian
19 déc. 2025
·
A séjourné 3 nuits
Room and place is ok , food was basic ,no variety every day same deserts ,not even a capucino plus entertainment really is a jock no admosfete no nothing , they need a creavity at the meniu at least once to eat beef ....personal excelent , location and amenities are good
Room and place is ok , food was basic ,no variety every day same deserts ,not even a capucino plus entertainment really is a jock no admosfete no nothing , they need a creavity at the meniu at least once to eat beef ....personal excelent , location and amenities are good
2
Chad
7 juil. 2025
·
A séjourné 4 nuits
I go to Mexico twice a year, this is the first time and this hotel and I will NEVER return! We booked this hotel for the 3 bedroom suite option, it was the only good thing. Here are my negatives for the property: 1. Only one restaurant a night open with VERY limited capacity, and only buffet option on Sunday! Get used to the buffet! 2. The buffet serves the same food all the time, and it's literally only 4 main course options for dinner! Extremely limited in selection! 3. Staff in dining area RARELY helps, I always had to track down my own drinks and condiments. 3. Pools are small! and one is basically indoors without a roof over it. 4. All pools close at 8 pm and all bars are closed by 11pm. 5. Only options for in room fridge are water and soda 6. Any name brand liquor is considered high shelf and requires to be paid for! This includes basics like Captain Morgan. The property is clean, there are some good staff, however everything is so limited it's just not worth it! Spend an extra $100 or $200 a person and get 10x the experience!
I go to Mexico twice a year, this is the first time and this hotel and I will NEVER return! We booked this hotel for the 3 bedroom suite option, it was the only good thing. Here are my negatives for the property: 1. Only one restaurant a night open with VERY limited capacity, and only buffet option on Sunday! Get used to the buffet! 2. The buffet serves the same food all the time, and it's literally only 4 main course options for dinner! Extremely limited in selection! 3. Staff in dining area RARELY helps, I always had to track down my own drinks and condiments. 3. Pools are small! and one is basically indoors without a roof over it. 4. All pools close at 8 pm and all bars are closed by 11pm. 5. Only options for in room fridge are water and soda 6. Any name brand liquor is considered high shelf and requires to be paid for! This includes basics like Captain Morgan. The property is clean, there are some good staff, however everything is so limited it's just not worth it! Spend an extra $100 or $200 a person and get 10x the experience!
8
Jose luis
9 août 2025
·
A séjourné 7 nuits
Had a great time with my family on vacation. Good for the price that was offered.What I wouldn't stay here again only because the buffet wasn't all that great. The restaurants were great. However the buffets could have better option. The activities were nice. Casino night was fun but could have had more tables
Had a great time with my family on vacation. Good for the price that was offered.What I wouldn't stay here again only because the buffet wasn't all that great. The restaurants were great. However the buffets could have better option. The activities were nice. Casino night was fun but could have had more tables
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Malika
13 oct. 2025
·
A séjourné 4 nuits
Personnel formidable , le lieux et splendide, idéal pour se relaxer
Personnel formidable , le lieux et splendide, idéal pour se relaxer
10
Margarita
25 juil. 2025
·
A séjourné 1 nuit
Bien
Bien
10
Glaurie
6 févr. 2025
·
A séjourné 2 nuits
La nourriture au buffet est OK, mais les petits resto tres bon! La plage est OK sans plus!
La nourriture au buffet est OK, mais les petits resto tres bon! La plage est OK sans plus!
10
samantha
28 juil. 2024
·
A séjourné 5 nuits
.
.
10
Ismael
2 juin 2024
·
A séjourné 7 nuits
tout te bone
tout te bone
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 12:00
Avant 12:00
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-17: 145.87176184368897USD
- 2026-09-18: 150.16357827365113USD
- 2026-09-19: 148.57239409460448USD
- 2026-09-20: 135.0095417394104USD
- 2026-09-21: 135.1729779012451USD
- 2026-09-22: 139.38139332939147USD
- 2026-09-23: 128.21354777778626USD
- 2026-09-24: 186.18376535824584USD
- 2026-09-25: 174.48388890719605USD
- 2026-09-26: 131.55854589811705USD
- 2026-09-27: 142.46353147668455USD
- 2026-09-28: 165.493778059021USD
- 2026-09-29: 150.16357827365113USD
- 2026-09-30: 150.16357827365113USD
- 2026-10-01: 160.3566444861145USD
- 2026-10-02: 158.0825099699707USD
- 2026-10-03: 158.05961523358152USD
- 2026-10-04: 153.14229567260742USD
- 2026-10-05: 162.06686025787351USD
- 2026-10-06: 162.1506732247009USD
- 2026-10-07: 149.75397986956787USD
- 2026-10-08: 155.14416514215088USD
- 2026-10-09: 142.9308488084564USD
- 2026-10-10: 155.14416514215088USD
- 2026-10-11: 149.5965040525818USD
- 2026-10-12: 159.14786902038574USD
- 2026-10-13: 159.14786902038574USD
- 2026-10-14: 159.14786902038574USD
- 2026-10-15: 145.6024506738739USD
- 2026-10-16: 145.6024506738739USD
- 2026-10-17: 157.7633860946045USD
- 2026-10-18: 152.3810193920288USD
- 2026-10-19: 149.81921058480833USD
- 2026-10-20: 152.37386697821043USD
- 2026-10-21: 149.81921058480833USD
- 2026-10-22: 155.1707062071533USD
- 2026-10-23: 155.1707062071533USD
- 2026-10-24: 147.3953486999817USD
- 2026-10-25: 140.2726051276703USD
- 2026-10-26: 150.2152755USD
- 2026-10-27: 150.2603637557373USD
- 2026-10-28: 140.2726051276703USD
- 2026-10-29: 152.93575219317626USD
- 2026-10-30: 166.3294184067993USD
- 2026-10-31: 152.29482228726195USD
- 2026-11-01: 162.1506732247009USD
- 2026-11-02: 162.1019912316284USD
- 2026-11-03: 162.1506732247009USD
- 2026-11-04: 161.97975157095337USD
- 2026-11-05: 155.14416514215088USD
- 2026-11-06: 170.12053080862427USD
- 2026-11-07: 171.1590332463684USD
- 2026-11-08: 162.1506732247009USD
- 2026-11-09: 171.3222415126648USD
- 2026-11-10: 171.1590332463684USD
- 2026-11-11: 170.32081592596435USD
- 2026-11-12: 170.32081592596435USD
- 2026-11-13: 135.36577752667236USD
- 2026-11-14: 164.7779406427002USD
- 2026-11-15: 165.15345989859009USD
- 2026-11-16: 174.48388890719605USD
- 2026-11-17: 172.97001390692137USD
Le personnel de la réception vous accueillera sur place. Pour toute question, veuillez contacter l’hébergement aux coordonnées indiquées sur la confirmation de réservation. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- L'âge minimum pour l'enregistrement dans cet hébergement pendant les vacances de printemps est de 18 ans
- Le nom inscrit sur la carte de crédit présentée comme garantie à l'arrivée doit correspondre au nom de la personne ayant effectué la réservation
- Cet hébergement accepte les cartes de crédit, les cartes de débit, et les espèces
- Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur, un détecteur de fumée, un système de sécurité, une trousse de secours et un éclairage extérieur
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Piscine accessible de 08 h 00 à 18 h 00.
- Pour les massages et les soins spa, les réservations doivent être effectuées en contactant cet hébergement avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- Seules les personnes enregistrées peuvent accéder aux chambres.
- L'hébergement est doté de chambres communicantes/adjacentes, qui pourraient être disponibles aux dates de votre séjour. Veuillez en faire la demande en contactant directement l'hébergement à l'aide des coordonnées indiquées dans la confirmation de réservation.
- Cet hébergement accueille des clients de toutes orientations sexuelles et identités de genres (LGBTQIA+ friendly).
- Une arrivée anticipée est possible moyennant un supplément (sujet à disponibilité)
- Supplément en cas de départ tardif : 55 USD (sous réserve de disponibilité)
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Navette aéroport
Restaurant
Piscine
Service en chambre
Organisation d'excursions
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Jacuzzi/Bain à remous
Massage
Spa et centre de bien-être
Bar de la piscine
Déjeuners à emporter
Chambre familiale
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Services
Organisation d'excursions
Nettoyage à sec
Ménage
Salle de banquet
Coffre-fort
Consigne à bagage
Laverie
24-Hour Front Desk
Bingo
Concierge Services
Activités
Piscine
Plage privée
Jardin
Plage (à proximité)
Karaoké
Billard
Piscine extérieure
Musique live
Evening Entertainment
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Tennis de table
Terrasse
Fitness Center (nearby)
Parking
Parking
Navette aéroport
Parking gratuit
Parking (Limited)
Parking Onsite
Connexion Internet
Wi-fi gratuit