Petit Helvetia Budget Hotel
US$180
/ night
Avg. for September
Prices for Petit Helvetia Budget Hotel
Select dates to see prices and availability
US$180
/ night
Avg. for September
Monthly average prices
Nightly prices at Petit Helvetia Budget Hotel average US$156 in the cheapest month (November) and US$280 in the most expensive month (February), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$242 |
| February | US$280 |
| March | US$246 |
| April | US$193 |
| May | US$190 |
| June | US$212 |
| August | US$193 |
| September | US$180 |
| October | US$167 |
| November | US$156 |
| December | US$224 |
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Sept · US$180
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Most expensive: February (~US$280)
Cheapest: November (~US$156)
About this property
Make use of convenient amenities such as complimentary wireless internet access, ski storage, and gift shops/newsstands.
Amenities
Make use of convenient amenities such as complimentary wireless internet access, ski storage, and gift shops/newsstands.
Business amenities
Featured amenities include a 24-hour front desk, multilingual staff, and a safe deposit box at the front desk.
Dining
You can enjoy a meal at Restaurant Helvetia serving the guests of Hotel Helvetia, or stop in at the grocery/convenience store. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7 AM to 9:00 AM.
Rooms
Stay in one of 14 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have bathtubs or showers and hair dryers. Conveniences include safes and electric kettles, and housekeeping is provided daily.
Location
With a stay at Hotel Helvetia, you'll be centrally located in Zermatt, within a 10-minute walk of Zermatt–Sunnegga Funicular and Zermatt-Furi Gondola. This ski hotel is 0.1 mi (0.1 km) from Zermatt-Matterhorn Ski Paradise and 0.1 mi (0.1 km) from Zermatt - Furi.
What's nearby
Zermatt-Matterhorn Ski Paradise(0.1 Miles)
Zermatt - Furi(0.1 Miles)
Furi Ski Area(0.1 Miles)
Furi - Riffelberg(0.1 Miles)
Matterhorn Museum(0.1 Miles)
St. Mauritius Church(0.1 Miles)
Mountaineers Cemetery(0.1 Miles)
Kirchbrücke(0.2 Miles)
Zermatt Visitor Center(0.3 Miles)
Tour Monte Rosa(0.3 Miles)
Zermatt–Sunnegga Funicular(0.4 Miles)
Zermatt-Furi Gondola(0.5 Miles)
Forest Fun Park(0.6 Miles)
Sunnegga Ski Resort(1.4 Miles)
Riffelberg - Gifthittli(1.5 Miles)
Sion (SIR)(50.1 Miles)
Geneva International Airport (GVA)(145.5 Miles)
Non-smoking rooms
Housekeeping
Safe-deposit box
Cycling
Hiking
Luggage storage
Location
Bahnhofstrasse 72, Zermatt City Centre, Zermatt, Switzerland
Zermatt-Matterhorn Ski Paradise (0.1 Miles)
Zermatt - Furi (0.1 Miles)
Furi Ski Area (0.1 Miles)
Furi - Riffelberg (0.1 Miles)
Matterhorn Museum (0.1 Miles)
St. Mauritius Church (0.1 Miles)
Room options
5
Triple Room
Room details
2 Single Beds
and 1 Sofa Bed
Sleeps 4
161 ft²
HeatingWi-Fi (Free)Private Bathroom
6
Standard Double Room
Room details
2 Single Beds
Sleeps 2
161 ft²
HeatingWi-Fi (Free)Private Bathroom
5
Economy Twin Room
Room details
2 Single Beds
Sleeps 2
108 ft²
HeatingWi-Fi (Free)Private Bathroom
4
Family Suite
Room details
5× Single Beds
Sleeps 5
753 ft²
HeatingWi-Fi (Free)Private Bathroom
6
Single Room
Room details
1 Single Bed
108 ft²
HeatingWi-Fi (Free)Private Bathroom
Guest reviews of Petit Helvetia Budget Hotel
7.2
Good
Based on 1,415 verified reviews
Who stays here?
Business
2%
Couple
36%
Family
26%
Group
21%
Solo
12%
What guests think
AI-generated summary based on recent guest reviews
At Petit Helvetia Budget Hotel, travellers highlight the very central, walkable location and included breakfast, while noting basic, older rooms, frequent street and bar noise, many narrow stairs with no elevator, and a largely self-service check-in.
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What guests think
At Petit Helvetia Budget Hotel, travellers highlight the very central, walkable location and included breakfast, while noting basic, older rooms, frequent street and bar noise, many narrow stairs with no elevator, and a largely self-service check-in.
Many rooms are small and dated, with some balconies or Matterhorn views. Bathrooms are compact, with reports of weak water pressure and occasional maintenance issues, and Wi-Fi can be unreliable. Service experiences range from friendly to rude, and some guests struggled to locate the entrance. Best for budget travelers who value location over quiet and full-service amenities.
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AI-generated summary based on recent guest reviews
Facilities
Very basic in an older building with no elevator and narrow stairs; some parts were under renovation. An Italian restaurant and bar operate downstairs.
Related guest reviews
8
Susannah
2 Jun 2025
·
Stayed 1 night
Difficult to find. It is in an alleyway beside a bakery, almost opposite Grand Hotel Zermatthof and at right angles to the Hotel Post. Up at least 3 flights of old stairs in an old chalet. The key was waiting for me. Once there, it is comfortable, even a kettle and easy chair provided. There is a balcony overlooking the main street. The furnishings, lighting and equipment are good. Everything as clean. The only thing missing was a plug for the basin - perhaps this was an accident?
Difficult to find. It is in an alleyway beside a bakery, almost opposite Grand Hotel Zermatthof and at right angles to the Hotel Post. Up at least 3 flights of old stairs in an old chalet. The key was waiting for me. Once there, it is comfortable, even a kettle and easy chair provided. There is a balcony overlooking the main street. The furnishings, lighting and equipment are good. Everything as clean. The only thing missing was a plug for the basin - perhaps this was an accident?
2
Brown
28 Sept 2025
·
Stayed 2 nights
First, we couldn’t find the entrance to the hotel (I had to ask a very annoyed shop owner at the street…she was complaining about having to do this all the time). No one was there to meet us for checkin, there are no elevators, nor was anyone to help us bring our large heavy luggage up 4 flights of stairs in a very narrow stairwell. The bumping music from the bars kept us up all night, and the majority of the lightbulbs in the unit were out…don’t waist your time!
First, we couldn’t find the entrance to the hotel (I had to ask a very annoyed shop owner at the street…she was complaining about having to do this all the time). No one was there to meet us for checkin, there are no elevators, nor was anyone to help us bring our large heavy luggage up 4 flights of stairs in a very narrow stairwell. The bumping music from the bars kept us up all night, and the majority of the lightbulbs in the unit were out…don’t waist your time!
4
Dianne
22 Sept 2023
·
Stayed 1 night
Location is convenient and close to all areas of interest. Bars and restaurants are connected an in the property. Let’s left with Italian restaurant staff, rude to say the least. In the center of the town. The hotel was under construction, the room was not even properly label (no number on the door). Plywood was left along the stairs to the rooms. No elevator so take note if you can’t climb. Some of the rooms are next to washing mashing so be aware. It was ok for a night and we had a view of the Matterhorn.
Location is convenient and close to all areas of interest. Bars and restaurants are connected an in the property. Let’s left with Italian restaurant staff, rude to say the least. In the center of the town. The hotel was under construction, the room was not even properly label (no number on the door). Plywood was left along the stairs to the rooms. No elevator so take note if you can’t climb. Some of the rooms are next to washing mashing so be aware. It was ok for a night and we had a view of the Matterhorn.
6
Ronald
16 Apr 2025
·
Stayed 2 nights
This 2star room is in a perfect location. We had large bags and it was only a 5 minute walk to the Hotel from the train station. Check in was " our key" on a board with our name listed in the entrance. Worked for us. We were fortunate to have a room on the first floor which involved some stairs. Would not of liked to drag our large suitcases up to the upper floors. Stairway very narrow. Washroom small but totally recently upgraded. Good water pressure, comfortable beds but do need to upgrade pillows. The continental breakfast was great. Very nice restaurant which is bellow the rooms. Once you exit the hotel you are on the main street in the heart of the area.
This 2star room is in a perfect location. We had large bags and it was only a 5 minute walk to the Hotel from the train station. Check in was " our key" on a board with our name listed in the entrance. Worked for us. We were fortunate to have a room on the first floor which involved some stairs. Would not of liked to drag our large suitcases up to the upper floors. Stairway very narrow. Washroom small but totally recently upgraded. Good water pressure, comfortable beds but do need to upgrade pillows. The continental breakfast was great. Very nice restaurant which is bellow the rooms. Once you exit the hotel you are on the main street in the heart of the area.
4
Robb
23 Oct 2023
·
Stayed 3 nights
The hotel is located in the middle of the main strasse in Zermatt, close to everything. The property is very old and currently under renovation (I think). The stairway is hard to climb and dangerous, often dark. The walls are bare drywall with exposed wiring. Our room on the fourth floor had a great view and a large shower, after that nothing good. The bed collapsed during the night, I fell through to the floor. The floors are on a slant and the bathroom has a small dangerous step to the toilet and shower from the sink. The on property staff is quite rude and showed no interest in the issues with the room. The housekeeper was pleasant and nice and did a good job. I checked out after the first night and found a new hotel. I have to say the owner, who is off property, did issue me a full refund and apologies. I am very grateful for his generosity. Perhaps the hotel will be better by next season. I hope so.
The hotel is located in the middle of the main strasse in Zermatt, close to everything. The property is very old and currently under renovation (I think). The stairway is hard to climb and dangerous, often dark. The walls are bare drywall with exposed wiring. Our room on the fourth floor had a great view and a large shower, after that nothing good. The bed collapsed during the night, I fell through to the floor. The floors are on a slant and the bathroom has a small dangerous step to the toilet and shower from the sink. The on property staff is quite rude and showed no interest in the issues with the room. The housekeeper was pleasant and nice and did a good job. I checked out after the first night and found a new hotel. I have to say the owner, who is off property, did issue me a full refund and apologies. I am very grateful for his generosity. Perhaps the hotel will be better by next season. I hope so.
2
Don
27 Aug 2025
·
Stayed 1 night
In a place like Zermatt, can’t believe this place exists. The hotel locks the doors all day and puts your key on a ring for anyone like a hostel. When I got into room (which was a journey up 4 flights of stairs with multiple bags, I found a place like a college dorm with no sheets or pillow cases, no refridg, no phone, no one in office and not even a closure on shower.
In a place like Zermatt, can’t believe this place exists. The hotel locks the doors all day and puts your key on a ring for anyone like a hostel. When I got into room (which was a journey up 4 flights of stairs with multiple bags, I found a place like a college dorm with no sheets or pillow cases, no refridg, no phone, no one in office and not even a closure on shower.
8
Rosemary
15 Jun 2025
·
Stayed 2 nights
The room, bath room, beds and space were all fine-----but they were on the 5th floor with no elevator. Climbing with luggage was a challenge. Finding the hotel was not straightforward. More signage would be helpful. The neighbor businesses were annoyed that we were asking for help to find the entrance. Breakfast was good.
The room, bath room, beds and space were all fine-----but they were on the 5th floor with no elevator. Climbing with luggage was a challenge. Finding the hotel was not straightforward. More signage would be helpful. The neighbor businesses were annoyed that we were asking for help to find the entrance. Breakfast was good.
4
Elizabeth
5 Jun 2025
·
Stayed 1 night
Wouldn’t stay here if I’d known. Unexpected steep climb up 4 flights. Right next to migraine inducing bells that rang every 15 mins from 6am to 10:30 pm, and 15 mins unending w mult bells prior to mass. They were deafening n ear splitting w major tinnitus and migraine afterwards. The room and bathroom were TINY! Hard to move around or breath.
Wouldn’t stay here if I’d known. Unexpected steep climb up 4 flights. Right next to migraine inducing bells that rang every 15 mins from 6am to 10:30 pm, and 15 mins unending w mult bells prior to mass. They were deafening n ear splitting w major tinnitus and migraine afterwards. The room and bathroom were TINY! Hard to move around or breath.
8
Scott
6 Feb 2025
·
Stayed 1 night
The Hotel Helvetia was perfect for my short stay in Zermatt. I had read many of the previous reviews so I was prepared. The hotel is a short 5 minute walk from the train station, there is no elevator and my room was quite small but had a balcony overlooking the street filled with people. The hotel is surrounded by shops and restaurants. This hotel was quite reasonably priced and in a great location.
The Hotel Helvetia was perfect for my short stay in Zermatt. I had read many of the previous reviews so I was prepared. The hotel is a short 5 minute walk from the train station, there is no elevator and my room was quite small but had a balcony overlooking the street filled with people. The hotel is surrounded by shops and restaurants. This hotel was quite reasonably priced and in a great location.
6
Beverly
31 Jul 2025
·
Stayed 1 night
Breakfast included was very nice. The attached Italian restaurant was excellent.
Breakfast included was very nice. The attached Italian restaurant was excellent.
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AI-generated summary based on recent guest reviews
Cleanliness
Rooms are often described as clean, but some guests reported damp bedding, odors, or bathrooms needing better upkeep. Housekeeping was occasionally skipped or entered rooms before checkout.
Related guest reviews
2
Ian
3 Jun 2025
·
Stayed 2 nights
Dreadful hotel (but not realy a hotel, just a bunch of tiny ensuite rooms. No staff, no reception. Worst was the quilts on bed were damp, one was so damp we through it in the corner, the other was barely dry on one side to we placed it across both beds and coverd feet with towels (was damp and short!). Tea and coffee making was a taunt, yes there were cups and kettle, but nowhere to plug in the kettle! And no milk so useless. Room was on 4th floor (above street level), they called it 3rd. We had planned to leave our two heavy cases at reception, but no reception so had to lug all three up 4 floors of barely wide enough stairs. And then lug them down again. So disgusted we abondoned our second night, returned key to where I collected (hook on wall), and left Zermatt never to return. Never saw a staff member
Dreadful hotel (but not realy a hotel, just a bunch of tiny ensuite rooms. No staff, no reception. Worst was the quilts on bed were damp, one was so damp we through it in the corner, the other was barely dry on one side to we placed it across both beds and coverd feet with towels (was damp and short!). Tea and coffee making was a taunt, yes there were cups and kettle, but nowhere to plug in the kettle! And no milk so useless. Room was on 4th floor (above street level), they called it 3rd. We had planned to leave our two heavy cases at reception, but no reception so had to lug all three up 4 floors of barely wide enough stairs. And then lug them down again. So disgusted we abondoned our second night, returned key to where I collected (hook on wall), and left Zermatt never to return. Never saw a staff member
10
Jeremy
15 Oct 2025
·
Stayed 2 nights
Room was clean. Staff were really nice and helpful.
Room was clean. Staff were really nice and helpful.
8
gail
12 Dec 2023
·
Stayed 1 night
This is a lovely quaint hotel and we liked the room. However we had to check ourselves in and were disappointed with staff insisting on immediate cash payment when we went down for breakfast. The room was prepared for the next guests while we were at breakfast, including personal items being moved. This is not appropriate
This is a lovely quaint hotel and we liked the room. However we had to check ourselves in and were disappointed with staff insisting on immediate cash payment when we went down for breakfast. The room was prepared for the next guests while we were at breakfast, including personal items being moved. This is not appropriate
10
Adnan
24 Aug 2025
·
Stayed 1 night
Clean, small hotel and right in the main market. Awesome location and great value
Clean, small hotel and right in the main market. Awesome location and great value
8
Elisabeth
23 Jul 2022
·
Stayed 1 night
Great location in the middle of the buisy street of Zermatt. That also means that there is a lot of noise in the evening, so had to sleep with the windows closed, which was kind of warm. But a good stay and a good breakfast. One thing that was really not ok, though, was that while we ate breakfast the cleaner had been in our room and taken away the bed linen. It was still a hour and so til checkout, so that was unnessesary.....
Great location in the middle of the buisy street of Zermatt. That also means that there is a lot of noise in the evening, so had to sleep with the windows closed, which was kind of warm. But a good stay and a good breakfast. One thing that was really not ok, though, was that while we ate breakfast the cleaner had been in our room and taken away the bed linen. It was still a hour and so til checkout, so that was unnessesary.....
6
Monica
1 Oct 2025
·
Stayed 1 night
Room was clean. Staff were rude. Shower didn’t drain. Walls are very thin so you can clearly hear your neighbors. It’s a good location but it may be worthwhile to pay a bit more elsewhere.
Room was clean. Staff were rude. Shower didn’t drain. Walls are very thin so you can clearly hear your neighbors. It’s a good location but it may be worthwhile to pay a bit more elsewhere.
6
Jennifer
10 Sept 2025
·
Stayed 3 nights
The WiFi was unusable - too slow, no connection, or poor connection. Many stairs to room on top floor with no elevator. Hotel located near church with constant church bells ringing and noise from downtown - being earplugs. Comfortable bed. Clean room. Poor lighting in room. Standard, basic European breakfast.
The WiFi was unusable - too slow, no connection, or poor connection. Many stairs to room on top floor with no elevator. Hotel located near church with constant church bells ringing and noise from downtown - being earplugs. Comfortable bed. Clean room. Poor lighting in room. Standard, basic European breakfast.
2
Seema
4 May 2025
·
Stayed 1 night
I wish i could give them below zero rating. Worst experience of my life. I travel a lot, but rating this place is wasting my time, but i wanted to do this so people think twice before booking this place. Stinky, room is so small
I wish i could give them below zero rating. Worst experience of my life. I travel a lot, but rating this place is wasting my time, but i wanted to do this so people think twice before booking this place. Stinky, room is so small
2
julian
13 Jan 2026
·
Stayed 3 nights
horrible la experiencia. no habia agua en el cuarto, no hicieron aseo, no habia energia en el cuarto
horrible la experiencia. no habia agua en el cuarto, no hicieron aseo, no habia energia en el cuarto
10
Hiiro
26 Nov 2025
·
Stayed 1 night
朝ごはんの種類は多かったですが、8時過ぎに行くとだいぶ量が少なかったので早めに行くべきだと思います。室内はとても綺麗で快適に寝れました。
朝ごはんの種類は多かったですが、8時過ぎに行くとだいぶ量が少なかったので早めに行くべきだと思います。室内はとても綺麗で快適に寝れました。
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AI-generated summary based on recent guest reviews
Rooms
Small, simple, and dated rooms; many face lively streets with thin walls, making noise a common issue. Some offer balconies or Matterhorn views, bathrooms are cramped, and Wi-Fi can be slow or spotty.
Related guest reviews
6
Susan
27 Jun 2025
·
Stayed 2 nights
Wifi didnt work. The rooms windows all faced cafes or other smoking areas so a non-smoking room was a joke. The included breakfast was a good choice. We felt like we were in a basement. Also the room cist more than a decent room in Paris. Cant recommend.
Wifi didnt work. The rooms windows all faced cafes or other smoking areas so a non-smoking room was a joke. The included breakfast was a good choice. We felt like we were in a basement. Also the room cist more than a decent room in Paris. Cant recommend.
10
Tangent
6 Jul 2025
·
Stayed 2 nights
Spacious unit. Clean. At the center of the town, but might be too loud especially at night when all restaurants around are busy.
Spacious unit. Clean. At the center of the town, but might be too loud especially at night when all restaurants around are busy.
8
Simon
12 Oct 2025
·
Stayed 1 night
Hotel is rustic chalet style. Small but comfortable rooms. No welcoming front desk, just keys hanging on a board. Great location to Zermatt station, many food options, a little noisy when these close for the night.
Hotel is rustic chalet style. Small but comfortable rooms. No welcoming front desk, just keys hanging on a board. Great location to Zermatt station, many food options, a little noisy when these close for the night.
10
Paul
2 Aug 2025
·
Stayed 1 night
Property was a 5 min walk from the train station. The buffet breakfast was great. Great views from our balc. The stairs up to our room were tight and we struggled with ours suitcases. Otherwise perfect place to stay ony overlooking Zermatt
Property was a 5 min walk from the train station. The buffet breakfast was great. Great views from our balc. The stairs up to our room were tight and we struggled with ours suitcases. Otherwise perfect place to stay ony overlooking Zermatt
6
Jennifer
10 Sept 2025
·
Stayed 3 nights
The WiFi was unusable - too slow, no connection, or poor connection. Many stairs to room on top floor with no elevator. Hotel located near church with constant church bells ringing and noise from downtown - being earplugs. Comfortable bed. Clean room. Poor lighting in room. Standard, basic European breakfast.
The WiFi was unusable - too slow, no connection, or poor connection. Many stairs to room on top floor with no elevator. Hotel located near church with constant church bells ringing and noise from downtown - being earplugs. Comfortable bed. Clean room. Poor lighting in room. Standard, basic European breakfast.
6
HYUNGJUN
24 Jan 2026
·
Stayed 1 night
위층의 발소리가 너무 크게 들림
위층의 발소리가 너무 크게 들림
4
Elizabeth
5 Jun 2025
·
Stayed 1 night
Wouldn’t stay here if I’d known. Unexpected steep climb up 4 flights. Right next to migraine inducing bells that rang every 15 mins from 6am to 10:30 pm, and 15 mins unending w mult bells prior to mass. They were deafening n ear splitting w major tinnitus and migraine afterwards. The room and bathroom were TINY! Hard to move around or breath.
Wouldn’t stay here if I’d known. Unexpected steep climb up 4 flights. Right next to migraine inducing bells that rang every 15 mins from 6am to 10:30 pm, and 15 mins unending w mult bells prior to mass. They were deafening n ear splitting w major tinnitus and migraine afterwards. The room and bathroom were TINY! Hard to move around or breath.
6
Li
26 Jun 2024
·
Stayed 2 nights
Excellent location in the city center. Next to the church and the famous Hotel Monte Rosa. With a view of Matterhorn. However, the hotel is a very old wood building with very small rooms, no elevator, no English TV channel and poor WiFi.
Excellent location in the city center. Next to the church and the famous Hotel Monte Rosa. With a view of Matterhorn. However, the hotel is a very old wood building with very small rooms, no elevator, no English TV channel and poor WiFi.
8
Ernst
16 Jul 2025
·
Stayed 2 nights
Authentic nice building. Rooms are not very soundproof. Showerhead was hanging so low, I was only able to wash my hear sitting down. The nice location as well as the price make up for that. There's lots of restaurants, shops and bike rentals nearby. Staff was very friendly and helpful. If you don't mind my first points of comment, then I would definitely recommend.
Authentic nice building. Rooms are not very soundproof. Showerhead was hanging so low, I was only able to wash my hear sitting down. The nice location as well as the price make up for that. There's lots of restaurants, shops and bike rentals nearby. Staff was very friendly and helpful. If you don't mind my first points of comment, then I would definitely recommend.
6
Ming
4 Jan 2025
·
Stayed 2 nights
Good breakfast. We had hard time to get good sleep due to bar noise from Main Street. Try to avoid the room facing the main street
Good breakfast. We had hard time to get good sleep due to bar noise from Main Street. Try to avoid the room facing the main street
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AI-generated summary based on recent guest reviews
Service
Self check-in with keys on a board is common and communication can be unclear. Experiences range from friendly and helpful to rude or unresponsive, with limited assistance and occasional early room access by staff.
Related guest reviews
8
Michael
12 Jun 2025
·
Stayed 1 night
This was a nice stay right in the heart of Zermatt. Though it was an older place (which was reflective in the rooms) it was a good place for the price. The staff was kind and helpful.
This was a nice stay right in the heart of Zermatt. Though it was an older place (which was reflective in the rooms) it was a good place for the price. The staff was kind and helpful.
10
Jeremy
15 Oct 2025
·
Stayed 2 nights
Room was clean. Staff were really nice and helpful.
Room was clean. Staff were really nice and helpful.
10
Chee Kiong
2 Mar 2023
·
Stayed 2 nights
Friendly lady boss reception and housekeeping. Clean pillows and bed linens. Good water pressure with warm water for showing. WiFi working well. Hotel is a little old and dated and in need of some maintenance but otherwise we had a comfortable stay and it was value for money.
Friendly lady boss reception and housekeeping. Clean pillows and bed linens. Good water pressure with warm water for showing. WiFi working well. Hotel is a little old and dated and in need of some maintenance but otherwise we had a comfortable stay and it was value for money.
2
Justine
6 Sept 2023
·
Stayed 1 night
This was an all around terrible experience. No front desk staff available during check in. The key was left hanging on a hook. Called to get another blanket and was told I could only have 3 per room, but we had 4 people sleeping in the room. If we wanted a blanket we would have to put in an email request 24 hours prior. We would have been checked out by that point. Needless to say we had to leave 2 people to stay in that room and the other two people paid for another room in a different hotel. The person who answered the phone kept saying no to everything and was extremely rude on the phone. Customer service was just nonexistent. The price was too high for a hotel that was a 1 star at best. The walls were paper thin and you could hear the cleaning staff yelling at guests. Do yourself a favor and avoid this place at all costs. I would have preferred to sleep with the cows than here ever again.
This was an all around terrible experience. No front desk staff available during check in. The key was left hanging on a hook. Called to get another blanket and was told I could only have 3 per room, but we had 4 people sleeping in the room. If we wanted a blanket we would have to put in an email request 24 hours prior. We would have been checked out by that point. Needless to say we had to leave 2 people to stay in that room and the other two people paid for another room in a different hotel. The person who answered the phone kept saying no to everything and was extremely rude on the phone. Customer service was just nonexistent. The price was too high for a hotel that was a 1 star at best. The walls were paper thin and you could hear the cleaning staff yelling at guests. Do yourself a favor and avoid this place at all costs. I would have preferred to sleep with the cows than here ever again.
6
Gregory
18 Sept 2024
·
Stayed 2 nights
No real front desk. The first interaction was from someone in the restaurant “what’s your name take your key “ Room was on the 4th floor no elevator and no one offered to help. The room was barely big enough for the bed. We needed an adapter but there was no one to help. We asked at a pharmacy and they helped us. When we told them where we were staying they said “Oh, that’s not a hotel “. We agree
No real front desk. The first interaction was from someone in the restaurant “what’s your name take your key “ Room was on the 4th floor no elevator and no one offered to help. The room was barely big enough for the bed. We needed an adapter but there was no one to help. We asked at a pharmacy and they helped us. When we told them where we were staying they said “Oh, that’s not a hotel “. We agree
2
Brown
28 Sept 2025
·
Stayed 2 nights
First, we couldn’t find the entrance to the hotel (I had to ask a very annoyed shop owner at the street…she was complaining about having to do this all the time). No one was there to meet us for checkin, there are no elevators, nor was anyone to help us bring our large heavy luggage up 4 flights of stairs in a very narrow stairwell. The bumping music from the bars kept us up all night, and the majority of the lightbulbs in the unit were out…don’t waist your time!
First, we couldn’t find the entrance to the hotel (I had to ask a very annoyed shop owner at the street…she was complaining about having to do this all the time). No one was there to meet us for checkin, there are no elevators, nor was anyone to help us bring our large heavy luggage up 4 flights of stairs in a very narrow stairwell. The bumping music from the bars kept us up all night, and the majority of the lightbulbs in the unit were out…don’t waist your time!
8
Simon
12 Oct 2025
·
Stayed 1 night
Hotel is rustic chalet style. Small but comfortable rooms. No welcoming front desk, just keys hanging on a board. Great location to Zermatt station, many food options, a little noisy when these close for the night.
Hotel is rustic chalet style. Small but comfortable rooms. No welcoming front desk, just keys hanging on a board. Great location to Zermatt station, many food options, a little noisy when these close for the night.
8
julia
8 Jun 2025
·
Stayed 1 night
チェックインは壁に鍵がかけてあるので貼り出してある名簿の番号のを取ると言う独特な方法 朝食は2階で取ります チェックアウトも鍵を元の処へ掛ければいいだけのようでした 場所はツェルマット駅から真っすぐ歩いて行き1階にパン屋が有るビルの左側の階段を上がります
チェックインは壁に鍵がかけてあるので貼り出してある名簿の番号のを取ると言う独特な方法 朝食は2階で取ります チェックアウトも鍵を元の処へ掛ければいいだけのようでした 場所はツェルマット駅から真っすぐ歩いて行き1階にパン屋が有るビルの左側の階段を上がります
4
Craig
6 Mar 2025
·
Stayed 2 nights
The checkin was poorly communicated. There is no one doing check in property very dated bed was uncomfortable sink was plugged. Overall very disappointing .
The checkin was poorly communicated. There is no one doing check in property very dated bed was uncomfortable sink was plugged. Overall very disappointing .
8
NAOTO
15 Feb 2025
·
Stayed 10 nights
到着時間が14時過ぎ。その日はフロントが11時で帰っていて、手続き方法がわからず、30分位玄関前で呆然としていました。 良く良く見れば、貼り紙があって(ドイツ語、英語)、そこに「〇〇は 何号室。部屋の鍵は横に有るので持っていって。」と有り、半信半疑で鍵を取り、勝手に部屋に入りました。 手続きとして間違っていなかったようで、そのまま10日間無事滞在しました。 朝食が料金に組み込まれていたのも有りがたかったです。
到着時間が14時過ぎ。その日はフロントが11時で帰っていて、手続き方法がわからず、30分位玄関前で呆然としていました。 良く良く見れば、貼り紙があって(ドイツ語、英語)、そこに「〇〇は 何号室。部屋の鍵は横に有るので持っていって。」と有り、半信半疑で鍵を取り、勝手に部屋に入りました。 手続きとして間違っていなかったようで、そのまま10日間無事滞在しました。 朝食が料金に組み込まれていたのも有りがたかったです。
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AI-generated summary based on recent guest reviews
Location
Exceptionally central on the main street, about a 5–8 minute walk from the train station and close to shops, restaurants, and lifts. The lively setting brings late-night noise and church bells.
Related guest reviews
8
Peter
24 Jan 2025
·
Stayed 6 nights
Best location ever
Best location ever
10
Seth
11 Apr 2025
·
Stayed 2 nights
Great location in the center of town. Restaurant downstairs is excellent. Family suite was perfect for 4 people.
Great location in the center of town. Restaurant downstairs is excellent. Family suite was perfect for 4 people.
10
Jose
5 Apr 2025
·
Stayed 1 night
Location and ambience was excellent...... Recommended...
Location and ambience was excellent...... Recommended...
6
Ronald
16 Apr 2025
·
Stayed 2 nights
This 2star room is in a perfect location. We had large bags and it was only a 5 minute walk to the Hotel from the train station. Check in was " our key" on a board with our name listed in the entrance. Worked for us. We were fortunate to have a room on the first floor which involved some stairs. Would not of liked to drag our large suitcases up to the upper floors. Stairway very narrow. Washroom small but totally recently upgraded. Good water pressure, comfortable beds but do need to upgrade pillows. The continental breakfast was great. Very nice restaurant which is bellow the rooms. Once you exit the hotel you are on the main street in the heart of the area.
This 2star room is in a perfect location. We had large bags and it was only a 5 minute walk to the Hotel from the train station. Check in was " our key" on a board with our name listed in the entrance. Worked for us. We were fortunate to have a room on the first floor which involved some stairs. Would not of liked to drag our large suitcases up to the upper floors. Stairway very narrow. Washroom small but totally recently upgraded. Good water pressure, comfortable beds but do need to upgrade pillows. The continental breakfast was great. Very nice restaurant which is bellow the rooms. Once you exit the hotel you are on the main street in the heart of the area.
8
Christine Lou
20 Sept 2025
·
Stayed 1 night
The hotel is in the main street of Zermatt, and it’s just a 6-minute walk from the train station. It’s above a restaurant on a busy street, so it’s a bit noisy at night. It was manageable and I did manage to sleep. So it was okay.
The hotel is in the main street of Zermatt, and it’s just a 6-minute walk from the train station. It’s above a restaurant on a busy street, so it’s a bit noisy at night. It was manageable and I did manage to sleep. So it was okay.
8
Kenneth
5 Mar 2023
·
Stayed 4 nights
Clean, comfortable and right in the middle of town, with ski rentals across the street. Fit the bill for a great stay!
Clean, comfortable and right in the middle of town, with ski rentals across the street. Fit the bill for a great stay!
6
David
24 Jan 2025
·
Stayed 2 nights
Clean, budget friendly hotel. The hotel is surrounded by 4 busy bars that close around 4am. So if you are going out, the hotel is very conveniently located. If you want to rest at night, probably not for you. Staffs are friendly.
Clean, budget friendly hotel. The hotel is surrounded by 4 busy bars that close around 4am. So if you are going out, the hotel is very conveniently located. If you want to rest at night, probably not for you. Staffs are friendly.
10
Adnan
24 Aug 2025
·
Stayed 1 night
Clean, small hotel and right in the main market. Awesome location and great value
Clean, small hotel and right in the main market. Awesome location and great value
8
Scott
6 Feb 2025
·
Stayed 1 night
The Hotel Helvetia was perfect for my short stay in Zermatt. I had read many of the previous reviews so I was prepared. The hotel is a short 5 minute walk from the train station, there is no elevator and my room was quite small but had a balcony overlooking the street filled with people. The hotel is surrounded by shops and restaurants. This hotel was quite reasonably priced and in a great location.
The Hotel Helvetia was perfect for my short stay in Zermatt. I had read many of the previous reviews so I was prepared. The hotel is a short 5 minute walk from the train station, there is no elevator and my room was quite small but had a balcony overlooking the street filled with people. The hotel is surrounded by shops and restaurants. This hotel was quite reasonably priced and in a great location.
8
Jackie
8 Mar 2023
·
Stayed 1 night
Great location in the middle of town
Great location in the middle of town
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AI-generated summary based on recent guest reviews
Dining
Breakfast is included and generally appreciated—simple to good, with better selection earlier in the morning. The downstairs Italian restaurant receives positive comments.
Related guest reviews
6
Scott
16 Dec 2024
·
Stayed 1 night
Budget friendly in a central location. Comfortable room with good amenities and a nice breakfast.
Budget friendly in a central location. Comfortable room with good amenities and a nice breakfast.
10
Theresa
18 Oct 2025
·
Stayed 1 night
Excellent mountain views and lively breakfast
Excellent mountain views and lively breakfast
6
Ronald
16 Apr 2025
·
Stayed 2 nights
This 2star room is in a perfect location. We had large bags and it was only a 5 minute walk to the Hotel from the train station. Check in was " our key" on a board with our name listed in the entrance. Worked for us. We were fortunate to have a room on the first floor which involved some stairs. Would not of liked to drag our large suitcases up to the upper floors. Stairway very narrow. Washroom small but totally recently upgraded. Good water pressure, comfortable beds but do need to upgrade pillows. The continental breakfast was great. Very nice restaurant which is bellow the rooms. Once you exit the hotel you are on the main street in the heart of the area.
This 2star room is in a perfect location. We had large bags and it was only a 5 minute walk to the Hotel from the train station. Check in was " our key" on a board with our name listed in the entrance. Worked for us. We were fortunate to have a room on the first floor which involved some stairs. Would not of liked to drag our large suitcases up to the upper floors. Stairway very narrow. Washroom small but totally recently upgraded. Good water pressure, comfortable beds but do need to upgrade pillows. The continental breakfast was great. Very nice restaurant which is bellow the rooms. Once you exit the hotel you are on the main street in the heart of the area.
6
MARCUS VINICIUS
17 Sept 2025
·
Stayed 2 nights
Nao gostei do cafe da manha. Somente uma atendente que nao dava conta de atender e faltava tudo na mesa de cafe da manha. Cafe rinha que pedir e demorava xhegar. Endim muito ruim o serviço
Nao gostei do cafe da manha. Somente uma atendente que nao dava conta de atender e faltava tudo na mesa de cafe da manha. Cafe rinha que pedir e demorava xhegar. Endim muito ruim o serviço
6
JIA LING
25 Oct 2025
·
Stayed 2 nights
Convenience locations and very good breakfast including.
Convenience locations and very good breakfast including.
10
Paul
2 Aug 2025
·
Stayed 1 night
Property was a 5 min walk from the train station. The buffet breakfast was great. Great views from our balc. The stairs up to our room were tight and we struggled with ours suitcases. Otherwise perfect place to stay ony overlooking Zermatt
Property was a 5 min walk from the train station. The buffet breakfast was great. Great views from our balc. The stairs up to our room were tight and we struggled with ours suitcases. Otherwise perfect place to stay ony overlooking Zermatt
10
April
30 May 2025
·
Stayed 1 night
The place was cozy and super cute. Can’t beat the location. Nice breakfast. Great value.
The place was cozy and super cute. Can’t beat the location. Nice breakfast. Great value.
10
Gustav
24 Sept 2025
·
Stayed 1 night
Charmigt och familjärt italienskt utan knussiduller. Enkel frukost men helt ok
Charmigt och familjärt italienskt utan knussiduller. Enkel frukost men helt ok
6
Beverly
31 Jul 2025
·
Stayed 1 night
Breakfast included was very nice. The attached Italian restaurant was excellent.
Breakfast included was very nice. The attached Italian restaurant was excellent.
10
Hiiro
26 Nov 2025
·
Stayed 1 night
朝ごはんの種類は多かったですが、8時過ぎに行くとだいぶ量が少なかったので早めに行くべきだと思います。室内はとても綺麗で快適に寝れました。
朝ごはんの種類は多かったですが、8時過ぎに行くとだいぶ量が少なかったので早めに行くべきだと思います。室内はとても綺麗で快適に寝れました。
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AI-generated summary based on recent guest reviews
6
deborah
18 May 2026
·
Stayed 2 nights
Hotel was in a great location 400 metre walk from train station. In the centre of town so easy to walk everywhere. Be aware there are stairs to climb and no one available to help with luggage. We only seen staff at breakfast time who made our coffee. On arrival we collected our room key off a hook. Rooms and shower extremely small. Basic room but I guess you are paying for the location. Breakfast very basic. No toaster.
Hotel was in a great location 400 metre walk from train station. In the centre of town so easy to walk everywhere. Be aware there are stairs to climb and no one available to help with luggage. We only seen staff at breakfast time who made our coffee. On arrival we collected our room key off a hook. Rooms and shower extremely small. Basic room but I guess you are paying for the location. Breakfast very basic. No toaster.
2
ELVA
18 May 2026
·
Stayed 2 nights
Honestly we have a really bad experience, our room was was in the 5th floor and tiny stairs, mattress and pillows terrible condition. We paid 2 night but next morning we moved to a different hotel. For us is to pricey…
Honestly we have a really bad experience, our room was was in the 5th floor and tiny stairs, mattress and pillows terrible condition. We paid 2 night but next morning we moved to a different hotel. For us is to pricey…
8
Ryan
3 May 2026
·
Stayed 1 night
Great location on the main street of Zermatt. A good breakfast and clean room. Little engagement with staff so easy to check in. Be warned quite a lot of stairs to rooms and not lift.
Great location on the main street of Zermatt. A good breakfast and clean room. Little engagement with staff so easy to check in. Be warned quite a lot of stairs to rooms and not lift.
10
Sharon
2 May 2026
·
Stayed 1 night
The hotel was hard to find because it was above a restaurant and the signage was confusing. The hotel on-site person was just wonderful. We had a lovely balcony
The hotel was hard to find because it was above a restaurant and the signage was confusing. The hotel on-site person was just wonderful. We had a lovely balcony
6
Saleem
25 Apr 2026
·
Stayed 1 night
There is no front desk, when I checked with the restaurant, they gave us a key and indicate that room is upstairs. No hotel staff member were there. Wash room and room was very small. it’s very noisy as downstairs is a pub.
There is no front desk, when I checked with the restaurant, they gave us a key and indicate that room is upstairs. No hotel staff member were there. Wash room and room was very small. it’s very noisy as downstairs is a pub.
FAQs about Petit Helvetia Budget Hotel
Is parking available at the property?
Parking is not available at the property as Zermatt is a car-free zone.
Is breakfast offered, and what are the serving hours?
A complimentary buffet breakfast is served daily from 7 AM to 9 AM.
Does the property allow pets?
No pets and no service animals are allowed at this property.
What are the standard check-in and check-out times?
Check-in is from 2:00 PM until 11:30 PM, and check-out is at 10:30 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.
What accessibility features does the property offer?
The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms.
What is the location of the property in relation to key landmarks?
The property is centrally located in Zermatt, within a 10-minute walk of Zermatt–Sunnegga Funicular and Zermatt-Furi Gondola. It is 0.1 mi from Zermatt-Matterhorn Ski Paradise and other attractions.
What are the policies for guests staying with children?
Children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
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Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
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- 2026-10-05: 303.15668098114014USD
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- 2026-10-12: 303.15668098114014USD
- 2026-10-13: 303.15668098114014USD
- 2026-10-14: 303.15668098114014USD
- 2026-10-15: 303.15668098114014USD
- 2026-10-16: 302.8562651483154USD
- 2026-10-17: 388.8135591894531USD
- 2026-10-18: NO DATA
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- 2026-10-27: 436.5384053120422USD
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- 2026-11-01: 266.77346018920895USD
- 2026-11-02: 266.77346018920895USD
- 2026-11-03: 266.77346018920895USD
- 2026-11-04: 266.77346018920895USD
- 2026-11-05: 267.71307354095455USD
- 2026-11-06: 266.77346018920895USD
- 2026-11-07: 509.29480036315914USD
- 2026-11-08: 266.68214875831603USD
- 2026-11-09: 266.77346018920895USD
- 2026-11-10: 266.77346018920895USD
- 2026-11-11: 266.77346018920895USD
- 2026-11-12: NO DATA
- 2026-11-13: NO DATA
- 2026-11-14: 436.5384053120422USD
- 2026-11-15: 266.77346018920895USD
- 2026-11-16: 266.77346018920895USD
- 2026-11-17: 266.77346018920895USD
- 2026-11-18: 266.77346018920895USD
- 2026-11-19: 266.77346018920895USD
- 2026-11-20: 266.0116739675903USD
- 2026-11-21: 435.30537719558714USD
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Zermatt is in a car-free zone and can be reached only by train.
Check-in must be done by someone who is at least 16 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Cashless transactions are available
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher and a smoke detector
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Popular amenities
Non-smoking rooms
Housekeeping
Safe-deposit box
Cycling
Hiking
Luggage storage
Services
Housekeeping
Safe-deposit box
Luggage storage
Lockers Available
Ski Storage
General
Non-smoking rooms
Family room
Activities
Cycling
Hiking
Internet
Free wi-fi