Hilton Garden Inn Toronto Airport West/Mississauga

Front desk and management very accommodating after a late checkout request. Breakfast team so friendly.

Welcoming, exceptionally clean, great service, close to our events

Staff were very nice and helpful. Room could use some updating... Peeling caulking in bathroom etc. Pool was very very dirty

Staff was kind

We stayed at Hilton Garden Inn Toronto Airport West/Mississauga from Feb 14–16, including Valentine’s Day. Nearly every issue felt preventable and pointed to deeper operational problems. Check-In: On arrival, I had an issue with my pin and staff refused to manually enter my card OR accept a debit deposit—no alternative offered. Nothing. I waited almost five hours, calling Hilton corporate (not the hotel) for help. While on hold, I stood at the bar for 30 minutes. Staff saw me but didn’t acknowledge me—no “we’ll be right with you.” Children ran screaming through the bar. I left without a drink—or a room. For a Hilton property, this disorganization points to leadership gaps. Room Issues: The metal bed frame was noisy and embarrassing, the A/C wouldn't go below 65°F, the bathroom fan failed in minutes, and we had paper coffee cups—no glassware. The “smart TV” was barely functional. These are baseline quality standards any GM should check. Housekeeping: On Feb 15 at 11 p.m., we returned to an unclean room, only then told housekeeping is every other day. On a short stay, this should have been made clear upfront. Late Checkout: We had a 1 p.m. checkout, but keys failed at noon, requiring another desk visit. Staff: Every interaction felt like staff’s first day. No ownership, no recovery. Hilton’s reliability failed entirely. I can’t see trusting Hilton again.