Hotel Riu Tikida Palmeraie - All Inclusive

The hotel was okay; but just too many irritations to want to return. The rooms were okay, but the aircon is terrible. There is a controller in the room but I I don't think it actually does anything. It seems to have been set right at the bottom end of acceptable and at a temp that will cost the least to run. Both my kids and I had cockroaches in our rooms. The pool area is okay, but with some gripes. There aren't enough sunbeds, and so many of the sunbeds are broken. The pool bar area doesn't have enough tables & chairs and often the queues are long. Food-wise, it's okay. There's a decent range. Pizza & pasta bars, some grilled meat & fish; and usually a couple of tajines on the go. It's nothing to get excited about, but was good enough that you don't find yourself eating the same thing every meal. Drinks-wise, this hotel is a bit of a joke. If you order any of the cocktails from the "with alcohol" section, you have to watch them pour them. Out at the pool bar in particular they will often "forget" to put any alcohol in. If you point that out to them they will add the smallest drizzle of alcohol. You will get absolutely fed up, by the end of the holiday, with having to continuously remind them to add alcohol, and then to get them to add an acceptable amount. It's frustrating and irritating given that you have paid for an all-inclusive concept. To end on a positive note: The entertainment staff are nothing short of excellent.

I've always been interested in staying at one the RIU Hotels. This place is beautiful and huge. Definitely where you take the entire family. The staff and entertainment at the pool area was top tier! The food was all inclusive, which means breakfast was good, but brunch was delicious. This place is HUGE so please add walking time to get to the front lobby of the hotel (if you have to meet your bus for any excisions)

Very nice resort! Only thing to complain about was that the outdoor pool wasn’t heated. Too cold for swimming in February!

Place is nice and staff is accommodating. Bar shuts down at midnight so don’t plan any celebrations after that time on the resort. Easy to get to and from the resort but it’s an automatic up charge for taxis as well as even higher at night. The outdoor pool is not heated and was extremely cold. Pools shut around 6-7 between the indoor and outdoor. The kids club is 4.5 hours split into 2 times, this also goes for entertainment at the pool. The food is decent. They will exchange money for you. The bar staff was very friendly. You will see a lot of people playing games as that’s all there really is to do majority of the day here. At 9-9:30 the entertainment team will put on shows until around midnight. The spa was great and very well priced. Overall I would not return due to the lack of things to do but the place was nice. Had an incident where a women came out of her room to yell at us we were talking to loud while looking for our room key with our daughter. She was extremely rude as well as her husband. I went to the office and practically had to beg them to come address this couple and they did come to say something. I would say there is a lot of entitlement with the visitors at this resort. Smoking where they shouldn’t be. Lack of manners. But again these are the visitors not the staff.

Chambre vieillissante , propre et personnel efficace . Piscine non chauffé mais agréable

The hotel was very beautiful, pools were wonderful, pool bars made variety of drinks (1 type of beer), gym was well equipped, staff were fantastic, lobby bar w music was fun, meals were delicious (buffet style). Nightly cabaret shows ok. Shuttle to old city was bonus.

Très très bon resort. Nourriture excellente. Personnel courtois. Jamais d attente. Que de bons mots pour ce resort. Nous avons apprécié. Seul bémol piscine non chauffée

Le séjour s'est dans l'ensemble bien passé. l'équipe d'animation parfaite, le personnel tres a l'écoute. Gros point noir, si vous ne vous levez pas à 6h du matin pour mettre votre serviette sur un transat, vous n'en n'aurez pas. certains laisse des serviettes et ne viennent jamais de la journée. un système de pancarte posé sur les serviettes non occupée devrait permettre au pool boy de les enlever et libérer la place. Un autre point choquant. débardeur type marcel interdit pour les hommes au restaurant; en revanche les strings apparent sous des jupes transparente et en hauts sans soutien gorge ne gêne personne. il vaut mieux voir des naissances de fesses que des épaules dénudées d'hommes. concernant la propreté des chambre, ca reste du minimaliste, sans compter les cafards ou autre crapauds qui s'invitent dans votre chambre.

Le manque de transats et de parasols

Had an absolutely wonderful time! The only downsides is they don’t heat the outdoor pool so even when it’s warm outside, the pool is like a polar plunge situation. The wifi was very spotty and barley worked at all in the room but would by the main building and restaurants. The bed wasn’t very comfortable and the bedding felt like a bare gauze cover- the room otherwise was beautiful and the staff are very helpful & friendly! The kids club & spa were fantastic as well!

Room was clean. Staff was very friendly and helpful with any question raised.

The hotel was okay; but just too many irritations to want to return. The rooms were okay, but the aircon is terrible. There is a controller in the room but I I don't think it actually does anything. It seems to have been set right at the bottom end of acceptable and at a temp that will cost the least to run. Both my kids and I had cockroaches in our rooms. The pool area is okay, but with some gripes. There aren't enough sunbeds, and so many of the sunbeds are broken. The pool bar area doesn't have enough tables & chairs and often the queues are long. Food-wise, it's okay. There's a decent range. Pizza & pasta bars, some grilled meat & fish; and usually a couple of tajines on the go. It's nothing to get excited about, but was good enough that you don't find yourself eating the same thing every meal. Drinks-wise, this hotel is a bit of a joke. If you order any of the cocktails from the "with alcohol" section, you have to watch them pour them. Out at the pool bar in particular they will often "forget" to put any alcohol in. If you point that out to them they will add the smallest drizzle of alcohol. You will get absolutely fed up, by the end of the holiday, with having to continuously remind them to add alcohol, and then to get them to add an acceptable amount. It's frustrating and irritating given that you have paid for an all-inclusive concept. To end on a positive note: The entertainment staff are nothing short of excellent.

Haare im Essen. essen schlechte Qualität und schmeckt nicht. Besteck, Teller und Gläser schmutzig, Kaffeemaschine dreckig, stinkt und wird nicht geputzt, Haare auf dem Bett und auf den frischen Handtüchern die offensichtlich nicht von uns waren, manche Mitarbeiter ungeduldig und unfreundlich, ameisenbefall im Zimmer, Badezimmer unhygienisch

Un séjour qui chauffe le chaud et le froid. Le chaud grâce à une équipe d’animation et de restauration au top. Le froid avec un mépris total du client par la réception. Le froid également sur la qualité de la chambre et de son insonorisation et de sa propreté. Voici des exemples. Mini frigidaire qui faisait un. Fuit horrible empêchant de dormir signalé quatre fois à la réception et au jour d’une demain toujours rien de fait. Bug du coffre fort et 35 minutes pour que l’on me l’ouvre alors que j’avais mon argent me faisant louper ainsi ma réservation de restaurant à l’hivernage. Blatte géante tous les soirs dans la chambre. Douche qui fuit transformant la salle d’eau en piscine obligeant à se promener en chaussures à l’intérieur, cela a aussi était signalé et resté sans effets. Quant à la propreté de la chambre et des équipements elle est très très mauvaises avec des douches et wc moitié cassé ou sales. Bref merci aux serveurs et animateurs qui remontent la note. Quand je rappelle tout cela une cinquième fois à la réception on me dit encore oui oui et aurvoir.

I recently stayed at this hotel in Morocco, and it was a wonderful experience. The staff were truly amazing—friendly, welcoming, and always ready to help with anything I needed. The entire place was spotless, and the level of care and attention to detail made my stay extremely comfortable. I highly recommend this hotel and would gladly stay here again.

The staff was wonderful,outside gardens gorgeous,cleanness in the room poor,outdoor pool not heated

We really enjoyed our time at Riu Tikida Palmeraie. The hotel was beautiful with large rooms. The hotel was kept spotless as there was constantly cleaning, and the security made it a safe environment. The staff were very friendly. The food was tasty with lots of options. It was well worth what we paid. We will return.

The entertainment and the team was great! However the Room was dirty!! I had to move my room because there were cockroaches and ants !!!

Everything was good at the hotel, the food the pool, the restaurants and the staff was so nice and helpful. The only thing was there was a spider and cockroach in my bed because I choose one day not to have cleaning

Points positifs: bonne literie, grande piscine, calme, personnel cordial. Points négatifs: abords de la piscine très glissants (sol à refaire car risque de chute bien réel), présence de blattes dans les chambres.

The hotel was okay; but just too many irritations to want to return. The rooms were okay, but the aircon is terrible. There is a controller in the room but I I don't think it actually does anything. It seems to have been set right at the bottom end of acceptable and at a temp that will cost the least to run. Both my kids and I had cockroaches in our rooms. The pool area is okay, but with some gripes. There aren't enough sunbeds, and so many of the sunbeds are broken. The pool bar area doesn't have enough tables & chairs and often the queues are long. Food-wise, it's okay. There's a decent range. Pizza & pasta bars, some grilled meat & fish; and usually a couple of tajines on the go. It's nothing to get excited about, but was good enough that you don't find yourself eating the same thing every meal. Drinks-wise, this hotel is a bit of a joke. If you order any of the cocktails from the "with alcohol" section, you have to watch them pour them. Out at the pool bar in particular they will often "forget" to put any alcohol in. If you point that out to them they will add the smallest drizzle of alcohol. You will get absolutely fed up, by the end of the holiday, with having to continuously remind them to add alcohol, and then to get them to add an acceptable amount. It's frustrating and irritating given that you have paid for an all-inclusive concept. To end on a positive note: The entertainment staff are nothing short of excellent.

Lovely stay at hotel, the amenities are great and the good was fantastic lots of selection. The staff are friendly. Only issue was maintenance in our room, issues with wifi and outlets not working and not being repaired.

Property was great. Bathroom smells sometimes and water leaked from bathtub. Employees were great. Overall we had great time. This hotel is 25 mins away from the city center. You will not find any stores nearby unless you make that 25 mins drive. Morocco was great.

The first room we had was in the 4000 building on the upper level, and the bathroom floor filled with water everytime we took a shower. Maintenance came three times in 2 days, but we could not deal with the sewage smell everytime we entered the room. After telling the receptionist we didn\'t want maintenance again she moved us to the 3000 building. The room was considered an "upgraded room," but it looked exactly like our previous room, just without the leaks and smell. All of the restaurants served the same breakfast, lunch, and/or dinner every single day. The food tasted okay, but were tired of eating the same stuff day in and day out. The lobby bathroom often had huge waterbugs/roaches running around and flying. The staff and entertainment was enjoyable, but what we liked most about the hotel was the free shuttle that took us to the "big square" and back. Overall, I\'ve stayed at much better Riu hotels. This one thus far is my least favorite. Oh... Bring your own bottle of alcohol, because everything except the wine snd beer are watered down.

I loved my stay here. The staff was over the top and the hospitality was everything. The rooms were big with ac which was much needed with the heat.

We really enjoyed our time at Riu Tikida Palmeraie. The hotel was beautiful with large rooms. The hotel was kept spotless as there was constantly cleaning, and the security made it a safe environment. The staff were very friendly. The food was tasty with lots of options. It was well worth what we paid. We will return.

Chambre vieillissante , propre et personnel efficace . Piscine non chauffé mais agréable

Good: Staff - all really nice and engaging Moroccan food - great tagines Breakfast - great selection of food Grounds and shared areas - clean and well gardened Shuttle bus into the city - free and frequent enough To improve: Room condition - some peeling plaster, shower cubical leaked, just a bit tired Shower gel/shampoo - just a single dispenser for poor quality stuff. Pools - both really cold! Non-Moroccan food - lots of the same food each meal and not amazing Coffee - espresso wasn't great, the breakfast coffee machines made a version of a coffee flavoured drink I wouldn't classify as coffee Overall - a decent hotel that needs a bit of TLC

Rooms could do with a litre maintenance. One of my internal doors was warped. Basically it's a great hotel just getting a little worn out.

Large property but showing some lack of attention. AC and refrigerator didn’t work. I only spent about 10 hours in the room so I didn’t complain just woke up and left

Le personnel était super

Room cleanliness was perfect, chambermaids were charming and helpful. In fact ALL thevstaff were friendly and extremely helpful. Food was lovely and service was second to none. Well done on a job well done !!!

Food lacked salt/flavor. I was unable to use the safe in the room because it was locked while opened. I kept being told it would take 1-2 hours for someone to come unlock the safe. I did not have time to wait for someone. Because I couldn’t use the safe, I could not let house keepers into the room while I was away which led to not getting the room cleaned or dirty towels changed. The RIU app did not work properly to book reservations for dinner or the shuttle bus.

The staff were so welcoming and sweet. My favorite staff member was Adill. He was very polite, charismatic, and helpful.

Je suis partie 5 jours av ma fille et ma mère. Le personnel était absolument fantastique. Merci a vous tous pour votre gentillesse . On reviendra c est sur . Encore merci. Chambre 4004❤️

Bravo a toute l'équipe de riu personnel services animateur réception merci pour tous

Personalen var otroligt vänlig och uppmärksam.

This is a wonderful resort. The staff are friendly and efficient. Food is excellent and there is something for everyone to eat. Entertainment staff are fun and activities are well attended. Our room was clean and spacious. Bedding was clean and linens were soft and comfortable. Pillows are quite thick, so if you like a really thin pillow this might be something to see if you can request. Areas around the resort are well maintained and it was nice to be at a resort where the pool towels were plush. It was also easy to book and take the shuttle into Marrakesh’s Medina. We felt safe at this resort and would happily visit again.

I had a death in the family and requested the hotel to make an exception and cancel my non-refundable room (1 night) as I had to cancel my entire trip. Property outright declined myself and Expedia. No matter how many good things people might say, the service and business practices that don't accommodate exception for customers who are truly in need of some leeway, displays a complete lack of respect for their customers and horrible business ethics. This resort tried pushing the blame on Expedia saying its them who declined to refund me it but its actually this resort. Expedia has been contacting this property for a week ahead of my arrival. Moreover, Expedia notified me that this resort had the literal audacity to ask for a death certificate from the hospital for my deceased family member over a matter of $150 CDN. You guys are genuinely despicable and morally hollow. Absolutely no compassion or respect for the dead or their grieving family and on top of that you declined refunding me as if I care about the money after you reveal your pathetic business practices and moral compass through this gross and disgusting demand.

Staff were very nice. There was an issue with my room phone which after three days complaining, they did nothing, till I had to request to talk to their manager and talked to him not that nice. That worked and the technical team were in my room in 10 minutes.

The staff was great. Very helpful, nice, and welcoming. Great location and taxi transportation was readily available.

Nice hotel with very kind staff. The rooms are big and clean. The design of the resort is green and nice to take a walk in. The only minor downside is that the hotel is a bit remote to the city.

Property was great. Bathroom smells sometimes and water leaked from bathtub. Employees were great. Overall we had great time. This hotel is 25 mins away from the city center. You will not find any stores nearby unless you make that 25 mins drive. Morocco was great.

Nous étions une famille de 4, incluant un enfant de deux ans et l’autre de 7 ans. Nous avons beaucoup apprécié notre expérience, les buffets très bien, le restaurant marocain génial, le bar dans le lobby super pour l’apéro. La piscine etait fraîche à l’extérieur, plus chaude à l’intérieur. Personnel gentil et attentionné. La navette menant à l médina très pratique, sinon le transport en taxi tout simple et à bon prix. Nous recommandons vivement ! Merci pour le séjour.

Lovely quiet place will all amenities that you need and also with transport facility if you want to visit the town.

Ligt te afgelegen

Good hotel with excellent food options, good facilities and family friendly. Very nice staff and about 25mins away from the main centre by taxi

Nous avons passé un très bon séjour, le personnel est accueillant et souriant. La nourriture est bonne mais sans plus, ne vous attendez pas à manger des choses d'exceptions mais ça fait l'affaire quand on a pas le temps/envie d'aller sortir manger. La navette gratuite est vraiment un plus.

Prachtig resort op ongeveer 20 minuten van Marrakesh. Je krijgt echt het " White Lotus " gevoel. Prima kamers , heerlijk eten, geweldig mooi aangelegd. Enige minpuntjes is dat de Wifi soms wegvalt op de kamer.

This resort was absolutely incredible! From the smooth check-in service to the comfortable rooms and grand lobbies with its decor and glamour. The food was good as expected with plenty of variety. There were a range of bars/restaurants to choose from which was also fantastic however we couldn't experience the Moroccan restaurant as they were based on reservation and there weren't enough for the nights we were there. They have a shuttle service too to take you to medina and back which was very helpful and saved us a decent amount of ££. The only few thing I'd like to highlight as negative is that the outdoor pool is not heated and we went in December so it was impossible to use the facility. Their wifi was also pretty bad in the rooms and bang on average in the lobby. Their toilets seemed outdated and the toiletries quality was pretty bad so worth improving upon. Lastly, they need more golf carts and drivers because we waited 1/2 hour to be taken to our room which was far away and also not easy for elderly to get back to reception as the golf carts wouldn't pick us up again.

The hotel was okay; but just too many irritations to want to return. The rooms were okay, but the aircon is terrible. There is a controller in the room but I I don't think it actually does anything. It seems to have been set right at the bottom end of acceptable and at a temp that will cost the least to run. Both my kids and I had cockroaches in our rooms. The pool area is okay, but with some gripes. There aren't enough sunbeds, and so many of the sunbeds are broken. The pool bar area doesn't have enough tables & chairs and often the queues are long. Food-wise, it's okay. There's a decent range. Pizza & pasta bars, some grilled meat & fish; and usually a couple of tajines on the go. It's nothing to get excited about, but was good enough that you don't find yourself eating the same thing every meal. Drinks-wise, this hotel is a bit of a joke. If you order any of the cocktails from the "with alcohol" section, you have to watch them pour them. Out at the pool bar in particular they will often "forget" to put any alcohol in. If you point that out to them they will add the smallest drizzle of alcohol. You will get absolutely fed up, by the end of the holiday, with having to continuously remind them to add alcohol, and then to get them to add an acceptable amount. It's frustrating and irritating given that you have paid for an all-inclusive concept. To end on a positive note: The entertainment staff are nothing short of excellent.

Room was good, staff were friendly, good facilities at hotel, landscaping was beautiful, food options were average, cocktails drinks at all bars were very poor, even the simplest of cocktails were done poorly

Not a 4 star hotel. Food is mediocre and repetitive. Speciality restaurants were ok and self serve. The staff is very friendly. Drinks were the worst I’ve ever had at an all inclusive so I stuck to wine. First room I was given had no usb ports and the phone cord was cut. Front desk moved me to a different room. The new room had dead ants on the bed. The pool is nice but water was COLD. Entertainment by the pool and at night. No small wash clothes so bring your own if you require it. Didn’t use it but there is a shuttle to the square that you must reserve.

We really enjoyed our time at Riu Tikida Palmeraie. The hotel was beautiful with large rooms. The hotel was kept spotless as there was constantly cleaning, and the security made it a safe environment. The staff were very friendly. The food was tasty with lots of options. It was well worth what we paid. We will return.

La nourriture est de très mauvaise qualité et la même chose tout les jours

Amenities are average. Dinner service was average. Breakfast spread is incredible. Snack area after hours left alot to desire.

The hotel was very beautiful, pools were wonderful, pool bars made variety of drinks (1 type of beer), gym was well equipped, staff were fantastic, lobby bar w music was fun, meals were delicious (buffet style). Nightly cabaret shows ok. Shuttle to old city was bonus.

Very poor . No animations for kids , people in the room just Watch phone Food really poor Beverage in the bar really poor

Staff is really friendly and respectfull, The Hotel in other hands needs more attention, the food quality was not good, employees touching everything with the same hands they served the food an without gloves, also they have “Two Restaurants” but they serve the same thing in the total of three restaurants they have everyday, they food stops at 10PM so if you hungry after that you have to wait till 7:30 next day, so no late night snacks available. At nights make sure you dont turn off the light because it is a bunch of small rouches that comes out after. Also there is no air conditioner in the rooms, it has a fan, that is your air conditioner right there.

Food was dreadful but everything else was great