Best Western Plus Goodman Inn & Suites

We like it’s was convenient off the main road. The hotel was clean rooms were clean and spacious. We didn’t like the fact it didn’t say online the phones were down so when we tried to call from our room they weren’t working. When we checked in waited at the desk for a good 10min or so waiting to be helped then on this little board says call this number for assistance. Finally got through to someone. My husband went back to get a drink and the bar has happy hour only that wasn’t listed online. Then went to the vending machine to get a pop and it’s now at the front desk and he waited again to get service. Got tired of waiting so left a note saying hey I’ll pay for this here’s our room number. In the elevator it’s not lined up very well to the door so my husband about fell. Then it says it has a pool and hot tub. Only had a pool. They took out the hot tub at some point in time. They have laundry service which was great but don’t offer to sell laundry detergent. This was the only reason why we booked this stay, the pool, bar, hot tub and laundry. Well we got the pool time that is all we got. Very unsatisfied customers

The property is being renovated, both common areas and rooms...it is under construction currently

There were loose tiles in the bathroom. The property advertised a hot tub on Expedia, but there wasn’t one. The pool was disgusting and looked like not only was the pool filter not working, but no one cared- there was all sorts of stuff floating in the pool and there was a disgusting film on the water.

Staff was very kind and professional and I enjoyed the breakfast. Google pictures still have a hot tub in the photos so I was really bummed to find out that is no longer an option as they've removed it.

They are doing renovations and there was some clutter. The staff was very good and communicated well.

we came to this hotel with the intention of letting our daughters swim before a cheer competition, and the pool was closed along with half of it being under construction… You could not get in the front door and the side doors were open without having to use a key so it made the hotel very unsafe

pool not available and very unsafe with no security at side doors

On June 12, 2023, when we arrived, they told us that the elevator was broke. We were booked on 2nd floor, me 74 yrs old and husband 65 yrs old, with both leg issues, had to carry luggage up. When we arrived at our room there was a used dirty wash cloth hanging over shower rod in Bathroom and TV left on. Trying to fix tv that night and called Desk Operator twice , no answer and called again twice June 13th at 3pm and 9:30 p.m. no answer. Also June 12th, husband used stairway multiple time at the side entrance to go to our vehicle, we were on 2nd floor and everytime someone has door on outside propped open with a rock.and someone would always put rock back again. We didn't feel safe because lock door fr. outside is propped open. Bag of garbage been laying in 2nd floor stairway since Monday around 6 p.m. The chair is dirty with white stuff, tried to clean it but looks like paint and sofa was really dirty, didn't have time to take picture of it. June 13th, 4:30 p.m., we decided to go to the pool, they had pool door propped open with large trash can. Lady behind desk said yes we could go in when we asked. Didn't bother moving large trash can holding door open . Very rude and unhelpful staff. We would never stay there again.

First of all the hotel advertises a hot tub. NO HOT TUB. Second I reserved a king suite. NO KING SUITE. Supposedly sold out of them. Third not a big deal but the elevator was broken. Nice staff

Staff was very nice. Party going on in the parking lot, grilling, loud music, alcohol consumption Made for a very awkward situation when leaving and coming to the property. Front entrance wasn’t being used because of renovations side exits are always open.

Everything was clean to the naked eye but we had bed bugs. We stayed in room 102 staff was friendly and check in was easy but we were very disappointed in our stay due to the bed bugs and it listed a bar which is there but no one to work it nor was it stocked. Breakfast was good. We won’t be back.

Bathroom not very clean, cockroaches, noisey

Clean and quiet. Breakfast wasn’t very tasty though.

Our room was terribly dusty and disgusting on the floor. They were sticky. There was trash behind the beds. The outlets wouldn’t hold a plug in in it. The breakfast was terrible. It was not clean in there. They had no help at the front office desk. The poor lady was having to check people out while trying to cook for the breakfast room. The main reason we booked because it was last minute and it advertised there was a HOT TUB and the hot tub was closed and filled in. So that is false advertisement. The baseboards were filthy. It was just dirty.

The stay was great. The room was very clean, I will stay here again

Stains on carpet which was old and dirty.

I usually pay attention to reviews, I feel they are very helpful when choosing a place to stay !! We were traveling with family on this stay and they had already booked several rooms or I would not have stayed. We arrived at 2:45 am approximately, to find our room cancelled and marked as No Show . The staff was helpful in getting that resolved. Thankfully our room was still available. The Overall Hotel furniture is terribly beat up and well used . Our room was not clean . The furniture was dusty, carpet needed vacuumed, bathroom was filthy and black mold was growing in the corner of the shower. My 11 year old was disturbed about the cleanliness of our room !! After conferring with my other family members, they said their rooms were in unclean condition as well Please take note I am not usually a complainer but felt this needed a review The positive out of this was the beds appeared clean and they were not the worst I have slept on . The staff was not friendly but was helpful at 3 am in the morning.

The indoor pool was closed as we found out after check in. Room was filthy! Breakfast and checkout were the only good things!!

Place smelled of strong bleach when you enter foyer.When we entered room it also smelled like strong bleach. I appreciate the sterilization of hotel but it was so overwhelming we had to sleep with air conditioning on for ventilation. Also when I used the shower there was grey dirt that came off the shower walls and stuck to my feet and bottom of the bath tub.

Bed bugs 🐜 my skin have bedbugs bite all over

Had A good time there, enjoyed everything except the Wi-Fi could’ve been a little better, to me. It was a little slow other than that I enjoyed it.

This hotel needs to be updated. The air wasn’t working on our floor in the hallway. My family member got locked out of her room due to the door being jammed. Our television wasn’t working in our room. There was a friendly worker when we checked in who went above and beyond, but I believe she was the only worker there. I wouldn’t recommend this hotel and I won’t be staying again.

Our door to the room didn’t lock so we had to take our luggage with us when we went to have dinner. We stop at the desk before and after we got back from dinner. The desk clerk said it worked, but it did not. I felt like our room was a room a construction working uses. Very disappointed with hotel.com and the hotels both. The last few hotels I've stayed at were in a sad state.

When I first got there the parking lot lights were not on so it was rather dark. But I don't know if they just didn't have the settings set correctly. They're next-door to at tractor supply/hardware business which has parking lot lights so I parked on that side, otherwise there's nothing else around them. They are easy to access off the interstate and near a gas station. Breakfast was decent. The room was pretty clean, just wish there was more than just a shelf in the bathroom to put your stuff on, just an old thin shelf. Otherwise the room itself was very spacious.

Staff was very friendly and helpful. Hotel was clean and tidy. Our only complaint was we couldn’t keep cords plugged into the outlets in the room and the bathroom lighting was very dim. It was good quality for the price though.

Staff was excellent. Location very convenient. Rooms needed some upgrades especially on the carpet. Price was less than other hotels around the area.

Very friendly staff, nice atmosphere and comfortable room good free breakfast and coffee free Wi-Fi with fridge in room good place to stay

The staff (front desk and housekeeping) were extremely help and friendly. The room I was in could use some updating and maintenence (Rm 211 leaking fridge & leaking faucet& and dark...needs another lamp/lighting & only 1 chair). The elevator floor was cracked a d dangerous for a peraon with a can. A little nip and tuck here and there and this facility would be great!

Everything was great except the bed. It sagged in the middle all the way across.

Room carpet was in poor condition. Refrigerator was warm and not plugged in. Lamp had a bulb hanging down from a broken socket. Another lamp base was corroded.

Good, friendly service.

Our experience was great nice and friendly staff

I didn’t stay, I booked the wrong best western in the wrong city and I called back within 30 mins to cancel and the receptionist told me to call Expedia to rectify my dispute but when Expedia called them they refused to refund me. Because of this experience I will not stay with best western again.

I usually pay attention to reviews, I feel they are very helpful when choosing a place to stay !! We were traveling with family on this stay and they had already booked several rooms or I would not have stayed. We arrived at 2:45 am approximately, to find our room cancelled and marked as No Show . The staff was helpful in getting that resolved. Thankfully our room was still available. The Overall Hotel furniture is terribly beat up and well used . Our room was not clean . The furniture was dusty, carpet needed vacuumed, bathroom was filthy and black mold was growing in the corner of the shower. My 11 year old was disturbed about the cleanliness of our room !! After conferring with my other family members, they said their rooms were in unclean condition as well Please take note I am not usually a complainer but felt this needed a review The positive out of this was the beds appeared clean and they were not the worst I have slept on . The staff was not friendly but was helpful at 3 am in the morning.

They are doing renovations and there was some clutter. The staff was very good and communicated well.

The hotel did not have the room I requested. Would not process a refund nor admit they made a mistake. The room I was given was dirty, had bugs and has not been cleaned properly. The front desk was rude.

Staff was excellent. Location very convenient. Rooms needed some upgrades especially on the carpet. Price was less than other hotels around the area.

Furnishings are worn out. Nice and polite staff.

The staff (front desk and housekeeping) were extremely help and friendly. The room I was in could use some updating and maintenence (Rm 211 leaking fridge & leaking faucet& and dark...needs another lamp/lighting & only 1 chair). The elevator floor was cracked a d dangerous for a peraon with a can. A little nip and tuck here and there and this facility would be great!

On June 12, 2023, when we arrived, they told us that the elevator was broke. We were booked on 2nd floor, me 74 yrs old and husband 65 yrs old, with both leg issues, had to carry luggage up. When we arrived at our room there was a used dirty wash cloth hanging over shower rod in Bathroom and TV left on. Trying to fix tv that night and called Desk Operator twice , no answer and called again twice June 13th at 3pm and 9:30 p.m. no answer. Also June 12th, husband used stairway multiple time at the side entrance to go to our vehicle, we were on 2nd floor and everytime someone has door on outside propped open with a rock.and someone would always put rock back again. We didn't feel safe because lock door fr. outside is propped open. Bag of garbage been laying in 2nd floor stairway since Monday around 6 p.m. The chair is dirty with white stuff, tried to clean it but looks like paint and sofa was really dirty, didn't have time to take picture of it. June 13th, 4:30 p.m., we decided to go to the pool, they had pool door propped open with large trash can. Lady behind desk said yes we could go in when we asked. Didn't bother moving large trash can holding door open . Very rude and unhelpful staff. We would never stay there again.

The hotel was off the beaten path. Good breakfast

We like it’s was convenient off the main road. The hotel was clean rooms were clean and spacious. We didn’t like the fact it didn’t say online the phones were down so when we tried to call from our room they weren’t working. When we checked in waited at the desk for a good 10min or so waiting to be helped then on this little board says call this number for assistance. Finally got through to someone. My husband went back to get a drink and the bar has happy hour only that wasn’t listed online. Then went to the vending machine to get a pop and it’s now at the front desk and he waited again to get service. Got tired of waiting so left a note saying hey I’ll pay for this here’s our room number. In the elevator it’s not lined up very well to the door so my husband about fell. Then it says it has a pool and hot tub. Only had a pool. They took out the hot tub at some point in time. They have laundry service which was great but don’t offer to sell laundry detergent. This was the only reason why we booked this stay, the pool, bar, hot tub and laundry. Well we got the pool time that is all we got. Very unsatisfied customers

When I first got there the parking lot lights were not on so it was rather dark. But I don't know if they just didn't have the settings set correctly. They're next-door to at tractor supply/hardware business which has parking lot lights so I parked on that side, otherwise there's nothing else around them. They are easy to access off the interstate and near a gas station. Breakfast was decent. The room was pretty clean, just wish there was more than just a shelf in the bathroom to put your stuff on, just an old thin shelf. Otherwise the room itself was very spacious.

The indoor heated pool was operational this was a make or break! Staff was excellent, room and bed were clean and comfortable. Morning breakfast was a nice accommodation too. Close proximity to good shopping and eating. Great stay for the price, well definitely book again when in the area for all day events!

Very quick overnight stay, clean hotel, good breakfast, quiet. Staff was friendly and helpful.

Clean and comfortable. I cannot speak to the breakfast as a storm came through and collapsed the front of the building so the lobby was closed in the morning. We frequent trips to the area as we have family there and have stayed at multiple places. Most of which have a lot of traffic noise from being too close to the interstate or Goodman Rd. But this one is located far enough off the main road that you don’t get all that noise but are literally a 1 minute drive to it. I will stay here again for the next trip.

Right off freeway plenty of dining and shopping in area

Staff was excellent. Location very convenient. Rooms needed some upgrades especially on the carpet. Price was less than other hotels around the area.

Was great no complaints was peaceful and quite

Staff was very nice. Party going on in the parking lot, grilling, loud music, alcohol consumption Made for a very awkward situation when leaving and coming to the property. Front entrance wasn’t being used because of renovations side exits are always open.

Everything was clean to the naked eye but we had bed bugs. We stayed in room 102 staff was friendly and check in was easy but we were very disappointed in our stay due to the bed bugs and it listed a bar which is there but no one to work it nor was it stocked. Breakfast was good. We won’t be back.

Clean and quiet. Breakfast wasn’t very tasty though.

We like it’s was convenient off the main road. The hotel was clean rooms were clean and spacious. We didn’t like the fact it didn’t say online the phones were down so when we tried to call from our room they weren’t working. When we checked in waited at the desk for a good 10min or so waiting to be helped then on this little board says call this number for assistance. Finally got through to someone. My husband went back to get a drink and the bar has happy hour only that wasn’t listed online. Then went to the vending machine to get a pop and it’s now at the front desk and he waited again to get service. Got tired of waiting so left a note saying hey I’ll pay for this here’s our room number. In the elevator it’s not lined up very well to the door so my husband about fell. Then it says it has a pool and hot tub. Only had a pool. They took out the hot tub at some point in time. They have laundry service which was great but don’t offer to sell laundry detergent. This was the only reason why we booked this stay, the pool, bar, hot tub and laundry. Well we got the pool time that is all we got. Very unsatisfied customers

Very nice and clean hotel. The beds and pillows were super comfortable. The staff I encountered was very nice and helpful. The breakfast was good! The pool was a little cold for my liking and also the hotel does not have a hot tub. It has a jacuzzi suit, but no “hot tub” Over all very satisfied, will stay again when I go to the next Grizzly game! Thanks for a wonderful experience!

Breakfast good,had a handicapped room, bathroom floor very slippery & unsafe!

The room itself was great. The staff was excellent. I only have a minor complaint about the breakfast. In my opinion, not very appetizing.

I found a roach crawling up the wall in the hallway walking to our room . We stayed in suite and jet tub was the only nice thing about it we didn’t even get a robe for after the tub. Went to have breakfast for free the next morning in the lobby and they had no juice left when I said something I was ignored I asked to make waffles they told me no they had French toast sticks so I made a plate they were so hard you couldn’t bite into them our cut with a fork I paid over 300$ for a good bath I guess

The hotel was very clean and the staff was very helpful, nice and friendly. The breakfast was just ok. But I am a very picky eater.

My stay was great like always was a little disappointed in the breakfast no bacon it’s usually great but overall it was a great stay like always I will b back

Everything was great but I will recommend a better breakfast