Best Western Plus South Edmonton Inn & Suites

Smaller parking lot for the amount of rooms offered. Noticed a few ants in our room on the second floor. Wallpaper in hallways peeling up (currently under construction) Breakfast menu only offered to higher valued/more expensive rooms. Room overall was very clean.

Good clean room, great staff and comfortable bed

Booked this stay through Hotels.com expecting queen beds as advertised, but the beds in our room were noticeably smaller and felt like full/double size. When we raised this with the hotel, we were told all beds were the same and that we would have to pay extra to upgrade, even though we had already booked based on the listing. There were also several issues with the room itself. The shower pressure was very weak due to a faulty diverter, and the carpet did not appear clean. Overall, this was disappointing because the room did not match the expectations set by the listing, and there was little effort to resolve the concerns during our stay. I would recommend confirming bed sizes directly with the hotel before booking.

It was alright

The front desk staff was amazing. Friendly, accommodating, made us feel comfortable. He spoke perfect English. Coffee/cappuccino/latte machine and water cooler in the lobby are much appreciated. Very basic breakfast, it’s okay. Spacious rooms.