Name: Holiday Inn & Suites Phoenix Airport by IHG
Address: 3220 South 48th Street, Phoenix, Arizona, United States of America, Phoenix, Arizona, US
Price range: $73–$159 per night
Rating: 8.33

What guests think

At Holiday Inn & Suites Phoenix Airport by IHG, travelers repeatedly praise the friendly staff, clean, spacious rooms, and the convenient 24/7 airport shuttle, making it a practical stop for late arrivals, early flights, and short, no‑frills stays.

Common downsides include a paid breakfast with limited hours and few walkable dining options. Reviews also cite hallway and aircraft noise, ongoing renovations, worn furnishings, and occasional maintenance or cleanliness issues. Overall, expect a convenient airport hotel with helpful staff and basic comforts.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities include a reliable airport shuttle and an on-site bar/restaurant; several guests liked the pool, though others reported a dirty pool or out-of-order hot tub. Construction, occasional elevator hiccups, and limited or paid parking were noted.

Related guest reviews

10

Deborah

Aug 31, 2025

·

Stayed 1 night

There was construction so boxes in the hallways but it was fine.

10

Sherry

Mar 12, 2025

·

Stayed 1 night

Convenient to airport, shuttle service to airport. Modern and on site restaurant and bar.

8

Christopher

Feb 17, 2025

·

Stayed 2 nights

I really enjoyed staying there but their elevators seemed like they might quit any given second and the house keeping staff kept banging on the door asking us when we were going to check out and entered the room before we were done inside. Other than that no complaints. Rest of the staff were friendly and helpful and the hotel itself was clean and tidy.

10

Kerry

Nov 28, 2024

·

Stayed 1 night

Easy, clean, convenient and shuttle to airport runs 24 hrs - exactly what we needed

8

Rebecca

Oct 12, 2024

·

Stayed 1 night

The only negative about our stay was a terrible smell in the pool area & lots of leaves!!!

10

Nicola

Dec 19, 2023

·

Stayed 2 nights

Shuttle to and from the airport was free and efficient. They had onsite dining which was good. There was nothing around within walking distance which was inconvenient. The hot tub was broken which was disappointing but the pool was heated and nice. Great service and friendly staff.

8

perry

Oct 15, 2023

·

Stayed 3 nights

Room was very clean, breakfast excellent and staff very helpful and friendly. Parking was a bit limited, ice machine was out of service. Enjoyed our stay and location was safe.

4

William

Sep 16, 2023

·

Stayed 1 night

We have stayed at this place 3 times and in 10 months we saw no progress with their construction. The construction signs looked worn out. I am surprised to see business meetings and weddings being held there.

8

Jasmine

Aug 27, 2023

·

Stayed 3 nights

Nice place. Elevator wasn’t working. Had to call the front desk to send it up to the second floor or take the stairs down. Great housekeeping, clean room and good quality toiletries and soaps

8

Russell K

Mar 1, 2023

·

Stayed 1 night

The property was close to the airport, clean and parking was included. A large portion of the available parking was unpaved and coffee was only available in the lobby for limited hours.

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Cleanliness

Many guests found rooms clean, but recurring complaints mention dirty or dusty rooms, worn carpets, strong odors (including sulfur/sewage), and occasional housekeeping misses.

Related guest reviews

10

Troy

Nov 23, 2025

·

Stayed 1 night

Outstanding location. The room was spacious and clean. The hotel itself was very nice. Staff was warm and welcoming. A great place to stay!!

10

Lisa

Nov 8, 2025

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Stayed 1 night

Airport shuttle was so easy, quick pickup and scheduled the shuttle for the next morning upon check in. Front desk was super nice and helpful. I had dinner at the restraunt and it was good. The room was exceptional. So clean and comfortable. Bed was just right. Really nice bathroom. Had everything I needed. I would definitely stay again.

8

Anita

Jul 21, 2025

·

Stayed 2 nights

The property was great, clean, excellent pool, and staff is fabulous. My only complaint is that in our bathroom, there was a drain hole in the floor, through which a terrible sewage odor came and stunk up the entire room 24/7. It also came from the sink drain. Room 306.

6

Daniel

May 17, 2025

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Stayed 1 night

Our first room the floor was sticky Room was very dusty and appeared to have not been used-cleaned in awhile We changed rooms The shower door handles are loose and need replacing or replacement

4

Angela

May 13, 2025

·

Stayed 3 nights

Dirty rooms

2

Alexander

Mar 31, 2025

·

Stayed 1 night

Unfortunately the hotel was having some maintenance issues during our quick stay. The hotel stunk of sulfur and the rooms barely escaped the smell. We told the staff and they seemed unbothered. The smell was truly awful. When we asked the front for towels they told us to find housekeeping. Thankfully it was a short stay because it was not pleasant at all.

6

Deanna

Mar 3, 2025

·

Stayed 1 night

The lobby and restaurant were great. Our shower curtain was threadbare and barely hanging. The pool was disgusting and dirty. Staff was friendly and helpful.

4

Hemant

Sep 10, 2023

·

Stayed 1 night

Probably one of the worst properties we stayed at recently. Not clean at all, bathroom was filthy. We only stayed 1 night and checked in little later in the evening. Didn’t wanted to go through the hassle of changing rooms. Won’t return for sure!

4

Susana

May 9, 2023

·

Stayed 1 night

Hotel is nice. Room was dirty and I had to add bedding on my own bed

4

Meredith

Apr 25, 2023

·

Stayed 1 night

First of all: the whole floor that our room is on smells like corn dogs, and if it isn’t clear that’s a really bad thing. Not just like someone carried in terrible food for the evening, but it still smells that way this morning so the smell has permanence. The floor of the room had brown grass on it so it was clear it had not been vacuumed. Coffee machine was dirty and all of the coffee condiment packets were partially used but not replaced. The fact that there is no free coffee in the lobby and a $16 charge for breakfast in a place as dumpy as this is astounding. Dated decor is not a big deal to me but when things are so worn one can’t tell if it’s clean that’s an issue. The main lobby and the ground floor spaces belie the nightmare that’s happening above. We’re only staying for one night and I’m so glad because this place is a major disappointment.

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Rooms

Rooms are generally spacious and comfortable, but feedback is mixed on noise and wear: some report hard or noisy beds, loud A/C, dated furniture, and poor sofa sleepers; occasional Wi‑Fi issues appear too.

Related guest reviews

10

Troy

Nov 23, 2025

·

Stayed 1 night

Outstanding location. The room was spacious and clean. The hotel itself was very nice. Staff was warm and welcoming. A great place to stay!!

6

alexander

Nov 15, 2025

·

Stayed 1 night

Staff seemed courteous and hotel seems renovated recently and clean. However despite the newness of the room some poor construction and renovation decisions. The floorboards were noisy from design. The shower was tub siz with no tub and water constantly made for a wet floor in the admittedly roomy bathroom. The worst was the low to the floor bed that had a super hard uncomfortable mattress. Did not sleep well which is vital in a hotel room. The sofa in the room was actually a slight bit more comfortable. Location for airport is of course great but nothing around it and a bit pricey for not sleeping well. Would I stay again? Probably not if I can find a similar room of better price point.

6

Pascual

Oct 19, 2024

·

Stayed 2 nights

Sofa sleeper was awful, felt like I slept on wooden boards.

8

Rebecca

Oct 9, 2024

·

Stayed 1 night

We had the loudest AC unit ever!! It woke me up every time it kicked on and it’s Phoenix - so it’s on a LOT. Be careful about making sure you know if breakfast is included with your room before you eat! We were more than halfway done before we were approached to pay for breakfast and then it took four tries to get the bill right. I do have to compliment the front desk staff at check in, the shuttle driver to the airport both had wonderful customer service!!

6

Ira S.

Oct 8, 2024

·

Stayed 1 night

Too noisy, could hear planes from airport and I-10 traffic

10

MingKun

Oct 5, 2024

·

Stayed 1 night

It is nice and big room space

8

Nikki

Jul 31, 2024

·

Stayed 1 night

It was a quick overnight trip with grandkids. Room 220 is a suite that offers a hide-a-bed. It is time for a replacement. This couch bed was so uncomfortable no one wanted to sleep on it. The two queen beds were very comfortable.

6

Ismael

Mar 27, 2024

·

Stayed 1 night

The bed we had in our hotel room seemed broken from the left side. It would make noise every time with a slight movement.

10

Ankur

Mar 26, 2024

·

Stayed 5 nights

Only thing I want to add is about internet connection on floor 5, they can be improved. Overall it was a nice stay here.

6

Angela

Apr 10, 2023

·

Stayed 1 night

Hotel rooms need significant work done on them, very old & run down and not what you'd expect from the Holiday Inn brand. Lamp in room looked like it had been in a fight with Freddie Kruger there were that many rips in it. Chair/stool had so many rips in it, it will put you off using it. Chest of drawers & table are almost falling apart. Bathroom had longterm stains, rust, wood missing, damage to shower screen, stains on tiles and damage to sink area & stains all over it as well. Carpets throughout are in need of a good deep clean with some needing replaced. Bed was comfy & clean which was a positive. Reception staff were lovely and helpful as were the cleaning team. Breakfast team where a whole diffdrent ball game! We were reminded breakfast was included in room rate, but we were expected to tip! Waited for around 15 minutes before we were offered drinks, as the staff were huddled up at the door counting tips, playing on phone and what looked like gossiping - we were only 2 people in the restaurant! Very unprofessional and we felt like an inconvenience asking for tea & orange juice. I wouldnt stay here again or recommend it to anyone. Poor show Holiday Inn

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Service

Service is widely described as friendly and helpful, with standout front-desk and shuttle assistance. Some guests, however, experienced slow or strained check-in, inconsistent responses to issues, and occasional rudeness.

Related guest reviews

10

Lisa

Nov 8, 2025

·

Stayed 1 night

Airport shuttle was so easy, quick pickup and scheduled the shuttle for the next morning upon check in. Front desk was super nice and helpful. I had dinner at the restraunt and it was good. The room was exceptional. So clean and comfortable. Bed was just right. Really nice bathroom. Had everything I needed. I would definitely stay again.

10

Cheri

Oct 8, 2025

·

Stayed 1 night

Breakfast was excellent and staff was friendly and helpful, especially Alex!

6

Kamie

Sep 22, 2025

·

Stayed 2 nights

I have stayed here many times for classes I take. It is super close to the airport which does not benefit me. The staff is very friendly. I always bring food with to save money and time. This is the second time all my food has frozen in the fridge. I kinda assumed when I noticed that they had remodeled and it looked like a newer fridge, that I was safe. Checked for temp controls, nothing obvious🤔 so loaded it up. But after one night everything was frozen solid. When I brought it up to the front desk (2 times) I was told we will let maintenance know…not ‘I apologize’. I feel this is more on the part of the hotel policies…not the staff. But seems pretty simple to apologize. Also could’ve offered me some vouchers for the restaurant as a kindness. But nothing. Pretty basic customer service. I spent money on food that was wasted because of the faulty fridge and it was barely acknowledged.

6

Nick

Feb 11, 2025

·

Stayed 1 night

Clean facility, well appointed, front desk staff unfriendly and unhelpful on check in. They put us in a handicapped room, never told us they were doing it or why. Neither of us needed it and the hotel was nowhere near full. No usb or type c connections for chargers at all.

10

Bill

Jan 29, 2025

·

Stayed 1 night

Staff was superb!

6

Michelle

Jul 3, 2024

·

Stayed 1 night

Terrible late night check in. Shuttle of displaced passengers arrived just before us. Two newer people at front desk seemed to struggle to check guests in. It took about 10-15/guest to check in. No acknowledgment by staff to say sorry or thanks for waiting. Finally a night manager checked us in in her back office and was apologetic. Spent probably 40 minutes waiting in line. Get some help and training at front desk. My check in took 3 minutes. Hotel was fine. Industrial area though.

4

Raymond

Jun 28, 2024

·

Stayed 2 nights

Room was comfortable and clean but TV did not work nor did coffee maker. I called the desk twice to get the coffee maker replaced, both times I was told it would be taken care of, this never happened over a two day period. Very disappointing!

4

Doyle

Nov 8, 2023

·

Stayed 1 night

Shuttle pickup from the Airport was non-existing. We were told 20-30 minute wait time. After 45 min. We called the hotel and they could not contact the shuttle driver and not offer an alternative transport to the hotel. Also, when we finally did check in and in our room, the checkin desk person then assigned our room to someone else, who actually walked into our room before realizing we were there. Our room key was no longer valid. Won't stay there again.

10

Lori

Mar 13, 2023

·

Stayed 1 night

This property is beautiful, clean, and large enough for events. The staff at the desk were knowledgeable and willing to go the extra mile. We returned our rental car after checking into the hotel since our flight was early the next day. They arranged the shuttle to pick us up and drives back to hotel. The shuttle got stuck in traffic, so they sent and paid for an Uber! Nice!

10

Douglas

Mar 3, 2023

·

Stayed 1 night

Veronica, the evening front desk manager was a super hero. The airport shuttle driver was unavailable and Veronica stepped up to drive the van to get us at the airport. There were nine people waiting to get on the van, and I know we were all grateful for Veronica's extra effort!

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Location

Very convenient to Phoenix Sky Harbor with fast shuttle access; several note the industrial setting with limited walkable dining and occasional construction-related access challenges.

Related guest reviews

8

Angelique

Jul 1, 2025

·

Stayed 1 night

Convenient to the airport and close to the Parking Spot lot.

10

kimberly

Jun 16, 2025

·

Stayed 1 night

Convenient access to the airport and quick drive to surrounding areas. Clean, well appointed, friendly staff, easy check in/out. Served our needs of being close to airport for early departure flight and a very late return flight. I like that price of breakfast is not automatically included in the price of room but can be added on if desired!

10

Margaret Ann

Jan 21, 2025

·

Stayed 1 night

The close proximity to the airport, 24 hour shuttle service and competitive pricing made Holiday Inn Express the perfect choice for us!

10

TANISHA

Dec 15, 2024

·

Stayed 1 night

Friendly desk clerk... near airport near event.. clean room

8

Angelique

Dec 9, 2024

·

Stayed 1 night

This was right near the highway. However it was the location we chose due to it\'s location close to airport and airport parking "The Parking Spot South". The service was good even though we showed up very late in the evening due to our flight arrival time. Room was clean and sufficient.

8

Dayan

Dec 2, 2024

·

Stayed 1 night

Good location nearby to the airport; however, current construction work around the hotel made it difficult to reach.

8

yusuke

Jun 28, 2024

·

Stayed 1 night

Very near airport is good. At the same time there are no other store nearby

10

Paul

Jan 12, 2024

·

Stayed 1 night

Surrounding area isn’’t very pretty, but close to the airport.

10

Kimberly

Mar 4, 2023

·

Stayed 1 night

Very convenient to the airport. Friendly staff and fast check in

8

Randall Eugene

Feb 24, 2023

·

Stayed 4 nights

Convenient to the airport.

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AI-generated summary based on recent guest reviews

Dining

On-site restaurant and bar are convenient with several positive mentions, but many disliked that breakfast isn’t included and found the buffet pricey or hours limited; occasional slow service or food quality issues were reported.

Related guest reviews

10

Patricia

Jul 1, 2025

·

Stayed 1 night

I stayed only 1 night to catch a flight the next morning, love the hotel, I end up having dinner at the restaurant I ordered a steak salad that was well made, good price and delicious.Great deal!

8

Leslie

Jan 24, 2025

·

Stayed 1 night

You offered coffee and water. I paid approximately$174 for one night. However, you don't even offer bagels?? S Your breakfast is $15.99 and not made to order? You are very pricey and over-rated.

4

anthony

Nov 30, 2024

·

Stayed 1 night

5-night stay, first night I ate in their 1 restaurant. I got the classic burger,, I comes out looks great,!! Edges had chard black edges looking like it just came off the grill,!! IT WAS STONE COLD,, yep,, cold. The slice of American cheese just lifted right off,,never melted to meat. That tells me they are pre-cooked and kept in the fridge. There wasn't ANY Residue heat at all. So they slap it on the grill for 5 seconds -flip- another 5 seconds- serve. Last time I ate there. Breakfast was $15 per day, I ate elsewhere the rest of my stay.. Other people in my group said food was garbage (their words). I saw a lot of door dash deliveries,,, You have to drive 1.5 miles down University Dr into Tempe to start hitting restaurants.

10

Sherry

Nov 26, 2024

·

Stayed 1 night

Ours was a quick overnight stay. They provided quick shuttle from airport. After a long flight, also took advantage of restaurant and bar. Overall, Perfect for what we needed.

10

Robert

Oct 13, 2024

·

Stayed 1 night

Spacious room, nice bar/restaurant, very nice employees.

8

Emily

Aug 24, 2024

·

Stayed 1 night

Everything was good with the breakfast could’ve been better

8

Patricia

May 22, 2024

·

Stayed 1 night

People were nice but felt understaffed. Room was nice but “wood” furniture looked worn. Bed was comfortable. Disappointed that breakfast was so expensive.

10

Tina

Feb 17, 2024

·

Stayed 1 night

Food at the restaurant was Great! Service was prompt & clean. Check in/out was a little hairy but got the job done. Shuttle driver was great too!

8

SHEILA

Feb 25, 2023

·

Stayed 1 night

The staff are all very friendly. The bar, and dinner menu were both adequate, although the service for both food and drinks was very slow. It was quite busy, however, and perhaps there were staff shortages? Either way, this hotel fits the bill for a one night stay, very close to the airport, and complimentary shuttle with friendly driver. ( Lance). Jason at the front desk was also very kind and helpful. They have no lunch provided in the restaurant, only dinner and a buffet breakfast, but we walked 10 mins down the road and found a Denny's. Rooms are okay, but could have been cleaner, and more up to date for the price. We found it quite expensive.

8

Robert

Dec 21, 2022

·

Stayed 1 night

The renovation to lobby really makes this hotel entrance much more inviting. It would be nice if on site food service and bar in the lobby was open till 11 pm for late arrivals. The rooms of the hotel have a mixture of old and new - old furniture and renovated bathrooms. I would stay again. Front desk was very helpful - had an idea of local restaurants open late.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$135
February	$197
March	$218
April	$162
May	$116
June	$98
July	$78
August	$90
September	$101
October	$138
November	$132
December	$117

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7 $77	8 $73	9 $85	10 $81	11 $81	12 $81
13 $78	14 $140	15 $131	16 $140	17 $123	18 $113	19 $109
20 $90	21 $108	22 $122	23 $123	24 $114	25 $107	26 $102
27 $94	28 $114	29 $124	30 $123

Su	Mo	Tu	We	Th	Fr	Sa
				1 $123	2 $135	3 $135
4 $113	5 $123	6 $123	7 $144	8 $119	9 $139	10 $137
11 $111	12 $139	13 $141	14 $159	15 $136	16 $124	17 $118
18 $107	19 $135	20 $132	21 $141	22 $144	23 $145	24 $144
25 $104	26 $136	27 $133	28 $146	29 $127	30 $112	31 $110

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Monthly average prices

About this property

Location

Guest reviews

Very good

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What guests think

Property Policies

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FAQs about Holiday Inn & Suites Phoenix Airport by IHG

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