Keio Plaza Hotel Hachioji

The property feels older despite a grand lobby, and some areas and carpets appear dated or in need of refresh. Parking is available, but spaces can be limited and procedures occasionally cause confusion.

Rooms and common areas are generally clean and well kept, with many guests praising housekeeping. However, a few reported issues like stained carpets, lingering smoke or odors, mold in a bathroom, and occasional missed cleaning tasks.

Rooms are generally spacious and comfortable, with several noting pleasant views from higher floors. Some guests mention dated decor or fixtures, occasional noise or smoke odour, and mixed experiences with mattress firmness or air conditioning.

Staff are consistently described as friendly, professional, and helpful, with quick responses to requests and some English support. A few guests experienced slow check-in, pushy upselling, or lapses such as poor communication or an unpleasant odour.

Right beside Hachioji Station, it’s extremely convenient for trains, shopping, restaurants, and the airport bus. Some note that traffic and parking make car access less convenient.

Breakfast is generally well regarded for its variety and items like made-to-order omelettes and pancake machines, and on-site dining receives praise. Some guests found breakfast repetitive or underwhelming, noted hard bread, or felt the 7:00 start was late.