Séjours & Affaires Caen Le Clos Beaumois

Overall it is a nice hotel.

I regret to report an extremely disappointing experience with this hotel’s reservation policies and customer service. Due to a medically certified condition, I was unable to travel as planned and offered to provide the hotel with proper documentation to support my cancellation request. Despite this, the hotel refused to offer any refund, cancellation, or even a credit toward a future stay. While I understand that hotels have policies in place, reputable establishments typically demonstrate a degree of flexibility and understanding in genuine medical emergencies. The unwillingness to make any accommodation in this situation reflects poorly on the hotel’s commitment to guest care and basic compassion. Policies should exist to guide operations, not to penalize customers facing circumstances outside of their control. This experience has left me with no desire to stay at this property again, and I would caution future travellers to carefully consider the lack of flexibility before booking here.

Good comfortable room with excellent breakfast. Great value with secure parking at a small extra fee. Very close to the vibrant city centre

The property never sent me check in information, online and on their website it mentioned check in from 3pm but no end date. It was self check in so we needed them to send the right information but instead they sent nothing and no times so once we arrived off the ferry quite late the reception was closed and not accepting calls and there was no way of contacting anyone to get help on how to access parking or our room. We had a long journey all the way there to discover no coma from the property so we had to see last minute accommodation elsewhere at 11pm!!

Everything you need, only thing missing is a hairdryer. Clean and comfortable, friendly staff.