Royal Hideaway Playacar All-Inclusive Adults Only Resort
369 USD
a notte
Media per novembre
Prezzi per Royal Hideaway Playacar All-Inclusive Adults Only Resort
Seleziona le date per controllare prezzi e disponibilità
369 USD
a notte
Media per novembre
Prezzi medi mensili
Presso Royal Hideaway Playacar All-Inclusive Adults Only Resort, il prezzo per notte è in media di 213 USD nel mese più economico (agosto) e di 618 USD nel mese più caro (febbraio), in base agli ultimi 12 mesi.
| Mese | Prezzo medio |
|---|---|
| gennaio | 616 USD |
| febbraio | 618 USD |
| marzo | 471 USD |
| aprile | 389 USD |
| maggio | 274 USD |
| giugno | 215 USD |
| luglio | 233 USD |
| agosto | 213 USD |
| settembre | 216 USD |
| ottobre | 269 USD |
| novembre | 369 USD |
| dicembre | 508 USD |
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nov · 369 USD
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Prezzo più alto: febbraio (circa 618 USD)
Prezzo più basso: agosto (circa 213 USD)
Informazioni su questa struttura
Rilassati presso la spa con servizi completi, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Se cerchi opportunità di svago, apprezzerai i campi da tennis all'aperto, un centro fitness e una piscina all'aper...
Servizi
Rilassati presso la spa con servizi completi, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Se cerchi opportunità di svago, apprezzerai i campi da tennis all'aperto, un centro fitness e una piscina all'aperto.
Servizi per le aziende
Potrai usufruire di un business center, quotidiani gratuiti nella hall e un pratico servizio di lavanderia e lavaggio a secco. Il un parcheggio con servizio di ritiro e riconsegna auto gratuito è disponibile in loco.
Ristorazione
Fermati per la cena al ristorante Ventanas, che propone cucina spagnola, o approfitta del comodo servizio in camera 24 ore su 24. Rilassati con un drink rinfrescante: troverai un bar sulla spiaggia, un bar a bordo piscina e 3 bar/lounge.
Camere
Rilassati in una delle 200 camere con aria condizionata della struttura, complete di minibar e TV LCD. Le camere sono dotate di balcone o patio attrezzato. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo. Il bagno in camera dispone di vasca e doccia separate, accappatoi e pantofole.
Posizione
Se decidi di alloggiare presso Royal Hideaway Playacar All Inclusive - Adults only di Playa del Carmen (Playacar), in 5 minuti di auto potrai raggiungere Quinta Avenida e Spiaggia di Playacar.
Nelle vicinanze
Pista Ciclabile su Paseo Xaman-Ha(0.3 miglia)
Rovine Maya di Playacar(0.6 miglia)
Voliere di Xaman Ha(0.9 miglia)
Spiaggia di Playacar(0.9 miglia)
Plaza Paraiso(1.2 miglia)
Centro Commerciale Paseo del Carmen(1.2 miglia)
Campo da Golf Mahi(1.3 miglia)
Quinta Avenida(1.4 miglia)
Terminal marittimo di Playa del Carmen(1.4 miglia)
Parco dei Fondatori(1.4 miglia)
Portal Maya(1.5 miglia)
Spiaggia principale di Playa del Carmen(1.6 miglia)
Chabad Playa del Carmen(1.6 miglia)
Mercado Playa del Carmen(1.7 miglia)
3D Museum of Wonders(1.7 miglia)
Aeroporto Internazionale di Cozumel (CZM)(20.2 miglia)
Aeroporto Internazionale di Cancún (CUN)(36.9 miglia)
Parcheggio
Navetta da/Per aeroporto
Ristorante
Piscina
Business center
Servizio in camera
Posizione
Lote Hotelero 6, Manzana 6 Fracc. Playacar, Playacar Zona Hotelera, Playa del Carmen, Solidaridad, Quintana Roo, Messico
Pista Ciclabile su Paseo Xaman-Ha (0.3 miglia)
Rovine Maya di Playacar (0.6 miglia)
Voliere di Xaman Ha (0.9 miglia)
Spiaggia di Playacar (0.9 miglia)
Plaza Paraiso (1.2 miglia)
Centro Commerciale Paseo del Carmen (1.2 miglia)
Opzioni camera
6
Camera Luxury (Relax Pool)
Dettagli della camera
1 Letto Matrimoniale Extra Large
Posti letto: 3
538 ft²
Balcone o spazio esternoAria condizionataWi-Fi (gratuito)Vasca da bagno e doccia separate
5
Camera Luxury (Royal View)
Dettagli della camera
1 Letto Matrimoniale Extra Large
Posti letto: 3
538 ft²
Balcone o spazio esternoAria condizionataWi-Fi (gratuito)Vasca da bagno e doccia separate
5
Camera Luxury (Sunrise)
Dettagli della camera
1 Letto Matrimoniale Extra Large
Posti letto: 3
538 ft²
Balcone o spazio esternoAria condizionataWi-Fi (gratuito)Vasca da bagno e doccia separate
6
Camera Luxury
Dettagli della camera
1 Letto Matrimoniale Extra Large
Posti letto: 3
517 ft²
Balcone o spazio esternoAria condizionataWi-Fi (gratuito)Vasca da bagno e doccia separate
Recensioni degli ospiti su Royal Hideaway Playacar All-Inclusive Adults Only Resort
8.4
Molto buono
Sulla base di 1000 recensioni verificate
Per quale tipo di viaggio viene scelta la struttura?
Lavoro
1%
In coppia
79%
Famiglia
9%
Gruppo
8%
In solitaria
2%
Cosa pensano gli ospiti
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
In base alle recensioni più recenti, il Royal Hideaway Playacar All-Inclusive Adults Only Resort è apprezzato per il personale cordiale, la splendida posizione all'interno del complesso residenziale Playacar e l'ampia spiaggia tranquilla, mentre le preoccupazioni ricorrenti riguardano le camere datate, l'aria condizionata intermittente e le difficoltà nel prenotare la cena.
Mostra di piùTi è stato utile?
Cosa pensano gli ospiti
In base alle recensioni più recenti, il Royal Hideaway Playacar All-Inclusive Adults Only Resort è apprezzato per il personale cordiale, la splendida posizione all'interno del complesso residenziale Playacar e l'ampia spiaggia tranquilla, mentre le preoccupazioni ricorrenti riguardano le camere datate, l'aria condizionata intermittente e le difficoltà nel prenotare la cena.
Molti trovano il cibo e le bevande piacevoli, sebbene la qualità e la velocità del servizio varino a seconda del locale e la colazione a buffet risulti limitata. Le sdraio a bordo piscina e in spiaggia sono spesso occupate a meno che non vengano prenotate in anticipo, e l'intrattenimento serale è tranquillo. La posizione all'interno del complesso residenziale consente di raggiungere a piedi Fifth Avenue ed è ideale per i viaggiatori che cercano un soggiorno tranquillo esclusivamente per adulti.
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Servizi
Splendidi e curati giardini con diverse piscine e un'ampia spiaggia; gli spettacoli e le attività sono tranquilli. Le sdraio possono essere difficili da trovare, le vasche idromassaggio sono assenti o non riscaldate e l'intrattenimento serale è limitato.
Recensioni degli ospiti correlate
8
norman
3 lug 2025
·
Soggiorno di 7 notti
The grounds are beautiful, our room was clean and spacious. Couldn’t get the shower to work consistently- temperature kept varying between extremely hot and cold, despite asking management to fix it twice. Food and service at Italian restaurant was excellent. Had a disappointing encounter with one member of staff in the restaurant at the beach ( which served breakfast and lunch) who was determined not to give me two spoons one day when I had ordered uber eats and wanted to eat in our room. Two spoons and he would not give them to me . After about an hour and having to go to the Mai desk, I got the two spoons for our now cold food. There is a bar there open most of the time called Allegria which has about as much atmosphere as the moon. They do afternoon tea in the main building which is nice. There are about 3 or 4 pools, 3 of which look like they have a hot pool, don’t be fooled, they’re not. The pools, however, are nice.
The grounds are beautiful, our room was clean and spacious. Couldn’t get the shower to work consistently- temperature kept varying between extremely hot and cold, despite asking management to fix it twice. Food and service at Italian restaurant was excellent. Had a disappointing encounter with one member of staff in the restaurant at the beach ( which served breakfast and lunch) who was determined not to give me two spoons one day when I had ordered uber eats and wanted to eat in our room. Two spoons and he would not give them to me . After about an hour and having to go to the Mai desk, I got the two spoons for our now cold food. There is a bar there open most of the time called Allegria which has about as much atmosphere as the moon. They do afternoon tea in the main building which is nice. There are about 3 or 4 pools, 3 of which look like they have a hot pool, don’t be fooled, they’re not. The pools, however, are nice.
10
Randy
2 apr 2024
·
Soggiorno di 7 notti
Nice clean property, good food, excellent staff. Lots to keep you busy if you wanted. 2 minor problems. Getting any restaurant information ahead of time was really hard. Should have some menus on website since you have to reserve restaurants. Chair saving at pool is out of control. Have to be up at 6:00 to get any chairs.
Nice clean property, good food, excellent staff. Lots to keep you busy if you wanted. 2 minor problems. Getting any restaurant information ahead of time was really hard. Should have some menus on website since you have to reserve restaurants. Chair saving at pool is out of control. Have to be up at 6:00 to get any chairs.
8
Catherine
28 mar 2024
·
Soggiorno di 9 notti
Don't waste your money on the Relax Pool rooms. Seems like anyone can use them regardless of what room you are in. Resort lacks evening entertainment. Otherwise a very nice place and great beach!
Don't waste your money on the Relax Pool rooms. Seems like anyone can use them regardless of what room you are in. Resort lacks evening entertainment. Otherwise a very nice place and great beach!
10
Rob
5 apr 2023
·
Soggiorno di 4 notti
The atmosphere created by the friendly staff was great! The food and drinks were excellent. Everything was very clean and well maintained. We will definitely be back. It was much better than anticipated. The only drawbacks were no hot tubs and no on-site water sports.
The atmosphere created by the friendly staff was great! The food and drinks were excellent. Everything was very clean and well maintained. We will definitely be back. It was much better than anticipated. The only drawbacks were no hot tubs and no on-site water sports.
10
Brenda
28 ott 2025
·
Soggiorno di 5 notti
The grounds were absolutely beautiful with wonderful access to a clean beach and the pools were great! Staff was excellent. Food was good! Rooms were a little too dark for my liking. Needed more light.
The grounds were absolutely beautiful with wonderful access to a clean beach and the pools were great! Staff was excellent. Food was good! Rooms were a little too dark for my liking. Needed more light.
8
john david
9 mar 2023
·
Soggiorno di 6 notti
Very…VERY quiet. Not a lot of activities so if you’re looking for a lot to do…not for you. The staff is very nice and the resort is about 50’ from the water so great scenery. Make sure you reserve a lounge chair by 7am or it’s the beach only until the next day! Book all your dinners the minute you check in….it’s by reservations only and first come first serve (with a dress code- collar shirts, closed shoe). Enjoy!
Very…VERY quiet. Not a lot of activities so if you’re looking for a lot to do…not for you. The staff is very nice and the resort is about 50’ from the water so great scenery. Make sure you reserve a lounge chair by 7am or it’s the beach only until the next day! Book all your dinners the minute you check in….it’s by reservations only and first come first serve (with a dress code- collar shirts, closed shoe). Enjoy!
10
Lorrie
4 feb 2024
·
Soggiorno di 9 notti
It was a nice resort…. No real faults…it would be nice if you could police the reserving of the pool loungers … they were all taken by 7:30 am 7 of the 9 days we stayed
It was a nice resort…. No real faults…it would be nice if you could police the reserving of the pool loungers … they were all taken by 7:30 am 7 of the 9 days we stayed
8
Lori
1 mar 2024
·
Soggiorno di 8 notti
Clean friendly, food was good. Only negative was not enough pool lounge chairs to accommodate the guests. To get lounge chair by the pool you had to get up at 5:30am. Would go back again.
Clean friendly, food was good. Only negative was not enough pool lounge chairs to accommodate the guests. To get lounge chair by the pool you had to get up at 5:30am. Would go back again.
10
Wesley
12 giu 2025
·
Soggiorno di 5 notti
The Royal Hideaway was an absolutely wonderful and relaxing place to stay. From the moment we arrived, everything felt serene and luxurious. The beach is stunning—clean, peaceful, and perfect for unwinding. The pool area is equally impressive, with crystal-clear water and plenty of space to lounge and soak up the sun. The atmosphere throughout the resort is calm and inviting, making it the ideal escape from everyday stress. We’re already looking forward to our next visit!
The Royal Hideaway was an absolutely wonderful and relaxing place to stay. From the moment we arrived, everything felt serene and luxurious. The beach is stunning—clean, peaceful, and perfect for unwinding. The pool area is equally impressive, with crystal-clear water and plenty of space to lounge and soak up the sun. The atmosphere throughout the resort is calm and inviting, making it the ideal escape from everyday stress. We’re already looking forward to our next visit!
6
William
10 mar 2024
·
Soggiorno di 9 notti
Beautiful grounds, friendly staff, clean rooms. Smaller resort with not a lot of night life. The night shows were lacking. The relax pools were nice but the pictures are deceiving. Everyone can use them, they are not right outside your rooms and the hot tubs have been cold for years. Food was mediocre, typical resort food. There is no buffet at night. You need a reservation to eat at night or room service is your only option. We had a great time but not a resort we would book again.
Beautiful grounds, friendly staff, clean rooms. Smaller resort with not a lot of night life. The night shows were lacking. The relax pools were nice but the pictures are deceiving. Everyone can use them, they are not right outside your rooms and the hot tubs have been cold for years. Food was mediocre, typical resort food. There is no buffet at night. You need a reservation to eat at night or room service is your only option. We had a great time but not a resort we would book again.
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Pulizia
Le recensioni descrivono ripetutamente il resort e le camere come molto puliti, con spiagge curate regolarmente. Alcuni segnalano odori di muffa e segni di usura nei bagni o nelle piscine.
Recensioni degli ospiti correlate
10
Brian C
11 ago 2025
·
Soggiorno di 7 notti
We had a wonderful stay at the Royal Hideaway. The a/c in our Sunset room was not working correctly on our first night. Someone did come to fix it and it was slightly better the second night, but the room was still warm. We advised our concierge, Suncil, who upgraded us to a suite for the balance of our week. This was the only problem we had, but it was quickly rectified. Both rooms were extremely clean and this is possibly the cleanest resort we have ever stayed at, out of the 15 all inclusive trips we have made to the Caribbean. The restaurants were all delicious, with Azia and The Grill being our favorites for dinner. Lunch at The Deck was great every day with numerous buffet or menu selections. The bars were all excellent with almost every top brand liquor being available. Wish we remembered the bartenders names at Bar Allegra, but they were great. We will definitely put Royal Hideaway on our list for return visits. Thanks for a great week!
We had a wonderful stay at the Royal Hideaway. The a/c in our Sunset room was not working correctly on our first night. Someone did come to fix it and it was slightly better the second night, but the room was still warm. We advised our concierge, Suncil, who upgraded us to a suite for the balance of our week. This was the only problem we had, but it was quickly rectified. Both rooms were extremely clean and this is possibly the cleanest resort we have ever stayed at, out of the 15 all inclusive trips we have made to the Caribbean. The restaurants were all delicious, with Azia and The Grill being our favorites for dinner. Lunch at The Deck was great every day with numerous buffet or menu selections. The bars were all excellent with almost every top brand liquor being available. Wish we remembered the bartenders names at Bar Allegra, but they were great. We will definitely put Royal Hideaway on our list for return visits. Thanks for a great week!
10
Teresa
29 ott 2025
·
Soggiorno di 4 notti
The people are so friendly. The hotel room is very clean. The beds are so comfortable. You don't wanna leave. The beaches are beautiful and so is the view from the hotel and it's close to everything fifth Avenue.
The people are so friendly. The hotel room is very clean. The beds are so comfortable. You don't wanna leave. The beaches are beautiful and so is the view from the hotel and it's close to everything fifth Avenue.
8
Martin
4 giu 2024
·
Soggiorno di 2 notti
This is our second time staying at this hotel. Last year was better. I don’t know if last year we got a renovated room but in general the condition of the room wasn’t as good as last time. The tub was stain and old. I noticed a mold odor in the bed I thought it was the linens so i have them change them and still. I am not sure if itl was the mattress or perhaps the pillows. Some of the tiles on the hot tub by the pool were missing, the grout was moldy. We dine at the Mediterranean and the Azia restaurants. The service at the Azia was not very efficient. It took us two hours to dine in. Morning buffet is ok although I wish it had more options. Beach eas great little sea weed. Drinks at the pool ok, food at the pool average. Not as impressive as last year. Disappointed
This is our second time staying at this hotel. Last year was better. I don’t know if last year we got a renovated room but in general the condition of the room wasn’t as good as last time. The tub was stain and old. I noticed a mold odor in the bed I thought it was the linens so i have them change them and still. I am not sure if itl was the mattress or perhaps the pillows. Some of the tiles on the hot tub by the pool were missing, the grout was moldy. We dine at the Mediterranean and the Azia restaurants. The service at the Azia was not very efficient. It took us two hours to dine in. Morning buffet is ok although I wish it had more options. Beach eas great little sea weed. Drinks at the pool ok, food at the pool average. Not as impressive as last year. Disappointed
8
Matthew
9 apr 2023
·
Soggiorno di 6 notti
The grounds, pools, staff and food/restaurants were all great! We enjoyed our stay throughout the day and received excellent customer service. The rooms are badly in need of an upgrade. There was visible mold spotted in the bathroom, the sub/shower was old and almost unusable. In addition, the room had an overall "musty" smell (worse then would be expected for the region). Finally, the A/C units did not work properly and was quite loud.
The grounds, pools, staff and food/restaurants were all great! We enjoyed our stay throughout the day and received excellent customer service. The rooms are badly in need of an upgrade. There was visible mold spotted in the bathroom, the sub/shower was old and almost unusable. In addition, the room had an overall "musty" smell (worse then would be expected for the region). Finally, the A/C units did not work properly and was quite loud.
10
sharon
7 mar 2024
·
Soggiorno di 10 notti
The property and the rooms were beautiful and well maintained. We loved our view from the balcony. The beach is beautiful and has been improved since last year with many yards of added sand. We enjoyed each of the restaurants and bars each night. The food choices and meals were excellent! We enjoyed the kind and helpful staff. This is our second time staying here and we will definitely return again. We feel very welcome and safe at this resort.
The property and the rooms were beautiful and well maintained. We loved our view from the balcony. The beach is beautiful and has been improved since last year with many yards of added sand. We enjoyed each of the restaurants and bars each night. The food choices and meals were excellent! We enjoyed the kind and helpful staff. This is our second time staying here and we will definitely return again. We feel very welcome and safe at this resort.
10
Basilio
18 mag 2025
·
Soggiorno di 4 notti
Loved our stay at the Royal Hideaway Playacar! They don't miss a single detail to ensure wonderful experience The staff was very nice and they worked hard to maintain the grounds, pools, etc.
Loved our stay at the Royal Hideaway Playacar! They don't miss a single detail to ensure wonderful experience The staff was very nice and they worked hard to maintain the grounds, pools, etc.
10
Kelly F
28 ott 2025
·
Soggiorno di 4 notti
Service was great! Everything was clean! Everyone was helpful!
Service was great! Everything was clean! Everyone was helpful!
10
Jessica
19 set 2025
·
Soggiorno di 6 notti
The resort was very clean. Staff very nice and helpful. Great gym equipment. Steak house and hibachi were very good.
The resort was very clean. Staff very nice and helpful. Great gym equipment. Steak house and hibachi were very good.
6
Barbara
3 gen 2025
·
Soggiorno di 7 notti
I want to start with we've visited this property on many occasions and really used to love it. Last time we were there was the summer of 24 and it seemed like Barcelo had been making a bunch of changes enough for the better. Cabanas used to be free now they charge for those. They seem to do work on the property all the time especially during prime time winter break 2024 the week we were there December 21st through the 28th. There was a lot of Maintenance being done on the building. One of the rivers they have there was completely drained and was being repainted that smelled like oil paint for days. Maintenance all around the property that made you feel that this wasn't a luxury property that we spent a lot of money on and wanted to try to relax. We heard some pounding and other Construction noises. The restaurants Spices that was adjacent to the main pool was closed for the first 3 days while we were there and we had to go up to the main building and have breakfast over there then go back to the pool. The staff at restaurants don't seem to listen very well, you order one thing and they bring you whatever they want. Wait staff at Spices for breakfast literally took 1.5 hours for breakfast and the place was basically empty. The hosts at Spices seem to want to seat you at the worst table possible and don't try to make you feel like you're a special client ever. Always seem to focus on themselves and being lazy versus trying to really shine. Not sure we're going back ever again.
I want to start with we've visited this property on many occasions and really used to love it. Last time we were there was the summer of 24 and it seemed like Barcelo had been making a bunch of changes enough for the better. Cabanas used to be free now they charge for those. They seem to do work on the property all the time especially during prime time winter break 2024 the week we were there December 21st through the 28th. There was a lot of Maintenance being done on the building. One of the rivers they have there was completely drained and was being repainted that smelled like oil paint for days. Maintenance all around the property that made you feel that this wasn't a luxury property that we spent a lot of money on and wanted to try to relax. We heard some pounding and other Construction noises. The restaurants Spices that was adjacent to the main pool was closed for the first 3 days while we were there and we had to go up to the main building and have breakfast over there then go back to the pool. The staff at restaurants don't seem to listen very well, you order one thing and they bring you whatever they want. Wait staff at Spices for breakfast literally took 1.5 hours for breakfast and the place was basically empty. The hosts at Spices seem to want to seat you at the worst table possible and don't try to make you feel like you're a special client ever. Always seem to focus on themselves and being lazy versus trying to really shine. Not sure we're going back ever again.
8
Elsa
4 lug 2025
·
Soggiorno di 6 notti
The property is old, It is extremely necessary to fix some things, especially the bathrooms. Defective shower. The pools need more love and staff to take care of them. Only in one could the attention be seen.
The property is old, It is extremely necessary to fix some things, especially the bathrooms. Defective shower. The pools need more love and staff to take care of them. Only in one could the attention be seen.
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Camere
Le camere sono spaziose e confortevoli, con ampi balconi, ma l'arredamento appare datato e in alcuni edifici mancano gli ascensori. I problemi ricorrenti includono un condizionatore debole, una temperatura dell'acqua o degli impianti idraulici irregolare e occasionalmente rumore proveniente da un resort vicino.
Recensioni degli ospiti correlate
8
Jeffrey
22 ott 2025
·
Soggiorno di 7 notti
Had a very nice stay - good food options - good food quality - rooms are dated and could use upgrades - recommend a coffee / gelatto bar / area in main building - very quiet - could use alittle more night life action - all in all very nice resort
Had a very nice stay - good food options - good food quality - rooms are dated and could use upgrades - recommend a coffee / gelatto bar / area in main building - very quiet - could use alittle more night life action - all in all very nice resort
10
Brian C
11 ago 2025
·
Soggiorno di 7 notti
We had a wonderful stay at the Royal Hideaway. The a/c in our Sunset room was not working correctly on our first night. Someone did come to fix it and it was slightly better the second night, but the room was still warm. We advised our concierge, Suncil, who upgraded us to a suite for the balance of our week. This was the only problem we had, but it was quickly rectified. Both rooms were extremely clean and this is possibly the cleanest resort we have ever stayed at, out of the 15 all inclusive trips we have made to the Caribbean. The restaurants were all delicious, with Azia and The Grill being our favorites for dinner. Lunch at The Deck was great every day with numerous buffet or menu selections. The bars were all excellent with almost every top brand liquor being available. Wish we remembered the bartenders names at Bar Allegra, but they were great. We will definitely put Royal Hideaway on our list for return visits. Thanks for a great week!
We had a wonderful stay at the Royal Hideaway. The a/c in our Sunset room was not working correctly on our first night. Someone did come to fix it and it was slightly better the second night, but the room was still warm. We advised our concierge, Suncil, who upgraded us to a suite for the balance of our week. This was the only problem we had, but it was quickly rectified. Both rooms were extremely clean and this is possibly the cleanest resort we have ever stayed at, out of the 15 all inclusive trips we have made to the Caribbean. The restaurants were all delicious, with Azia and The Grill being our favorites for dinner. Lunch at The Deck was great every day with numerous buffet or menu selections. The bars were all excellent with almost every top brand liquor being available. Wish we remembered the bartenders names at Bar Allegra, but they were great. We will definitely put Royal Hideaway on our list for return visits. Thanks for a great week!
6
John Brandon
3 ago 2025
·
Soggiorno di 4 notti
The property was beautiful and it was pleasing to the eyes. I knew there was a problem with the A/C before we got there because it was set to 13C, but it was 23C in the room… the lowest the room temp got to the entire time was 22.5C, and it was running the entire time. While the beds felt great, it was uncomfortable sleeping at such high temps. Our shower was also difficult to control, as it was either all cold or scalding water… there was no in-between. The food, while there were plenty of options, was less than desirable. This was one of our first vacations where we both lost weight. We found dishes we could eat, but had a tough time as we didn’t want to eat the same thing every meal… breakfast was probably the best thing there. Our concierge Ricky was awesome. He was kind and really seemed to know how to help us with anything we needed, although I will admit that I didn’t mention the A/C until the final full day we were there, after asking another guest about their A/C experience. We make an intentional effort to not be a nagging couple. We agreed that cruises will be our vacation of choice after this experience, even though we did enjoy spending our anniversary together.
The property was beautiful and it was pleasing to the eyes. I knew there was a problem with the A/C before we got there because it was set to 13C, but it was 23C in the room… the lowest the room temp got to the entire time was 22.5C, and it was running the entire time. While the beds felt great, it was uncomfortable sleeping at such high temps. Our shower was also difficult to control, as it was either all cold or scalding water… there was no in-between. The food, while there were plenty of options, was less than desirable. This was one of our first vacations where we both lost weight. We found dishes we could eat, but had a tough time as we didn’t want to eat the same thing every meal… breakfast was probably the best thing there. Our concierge Ricky was awesome. He was kind and really seemed to know how to help us with anything we needed, although I will admit that I didn’t mention the A/C until the final full day we were there, after asking another guest about their A/C experience. We make an intentional effort to not be a nagging couple. We agreed that cruises will be our vacation of choice after this experience, even though we did enjoy spending our anniversary together.
10
Paul
12 giu 2025
·
Soggiorno di 4 notti
Second time staying at this resort. First time was about 20 years ago. Still a beautiful property with great restaurant options. Food was very good. Great options at the grill for breakfast and lunch. Property is well maintained. Utilized the spa. Excellent service. Rooms can use an update. Particularly with the plumbing and air conditioning. Room was quite warm.
Second time staying at this resort. First time was about 20 years ago. Still a beautiful property with great restaurant options. Food was very good. Great options at the grill for breakfast and lunch. Property is well maintained. Utilized the spa. Excellent service. Rooms can use an update. Particularly with the plumbing and air conditioning. Room was quite warm.
10
Justin Matthew
18 nov 2025
·
Soggiorno di 5 notti
The resort is very clean and staff very attentive. Palazzo had the best food of all of the restaurants. If you want a chair by the pool you’ll need to get up by 7am to fight for one though. They sit all day with towels on them. Would definitely return, however I’d ask for a first floor room. We were on the third floor which equates to four flights of stairs and there are no elevators available.
The resort is very clean and staff very attentive. Palazzo had the best food of all of the restaurants. If you want a chair by the pool you’ll need to get up by 7am to fight for one though. They sit all day with towels on them. Would definitely return, however I’d ask for a first floor room. We were on the third floor which equates to four flights of stairs and there are no elevators available.
10
John
17 set 2023
·
Soggiorno di 8 notti
Located in the beautiful Playacar area, the beach is amazing. The entire staff is awesome. The food options are pretty good. The resort is a little dated, but still very nice and you can appreciate the elegant touches. The two main pools are small, but not crowded, and makes it easy to meet new people at the pool. However, due to their size, the water gets very warm in the pools. The multiple relaxation pools around the property are a nice option to cool off since they are shaded. There is limited nightly entertainment or bar options. If you are looking for the typical party type resort with late night activity, this isn’t the place, but if you’re looking for a quiet relaxing vacation, this is a great place to try.
Located in the beautiful Playacar area, the beach is amazing. The entire staff is awesome. The food options are pretty good. The resort is a little dated, but still very nice and you can appreciate the elegant touches. The two main pools are small, but not crowded, and makes it easy to meet new people at the pool. However, due to their size, the water gets very warm in the pools. The multiple relaxation pools around the property are a nice option to cool off since they are shaded. There is limited nightly entertainment or bar options. If you are looking for the typical party type resort with late night activity, this isn’t the place, but if you’re looking for a quiet relaxing vacation, this is a great place to try.
6
Jacqueline
29 mag 2024
·
Soggiorno di 6 notti
We wanted to love this property. The service was incredible, the food was impeccable, and it was incredibly clean. However, the AC was out in the entire resort. Our room would not go lower than 81 degrees. We struggled to eat our delicious meals in restaurants that were “formal” dress code because we were sweating so badly. Our concierge worked so hard to make our stay better, he found a room for us that got down to 75 degrees. The shows were so entertaining, but it was difficult to stay in the theater for an hour and sweat. I would love to give this resort another shot. It was lovely and the staff was truly the best of any resort we’ve ever visited. But I’d call to ensure the AC is fixed before we booked again.
We wanted to love this property. The service was incredible, the food was impeccable, and it was incredibly clean. However, the AC was out in the entire resort. Our room would not go lower than 81 degrees. We struggled to eat our delicious meals in restaurants that were “formal” dress code because we were sweating so badly. Our concierge worked so hard to make our stay better, he found a room for us that got down to 75 degrees. The shows were so entertaining, but it was difficult to stay in the theater for an hour and sweat. I would love to give this resort another shot. It was lovely and the staff was truly the best of any resort we’ve ever visited. But I’d call to ensure the AC is fixed before we booked again.
8
Frank
27 ott 2024
·
Soggiorno di 7 notti
It is an amazing resort, food was delicious, only issues was there wasn’t a lot of shade by the big pools and if ur in buildings 21 or 22 you are kept up till at least 11pm due to the Allegro resort next door playing loud music every night, resort cannot do anything about it
It is an amazing resort, food was delicious, only issues was there wasn’t a lot of shade by the big pools and if ur in buildings 21 or 22 you are kept up till at least 11pm due to the Allegro resort next door playing loud music every night, resort cannot do anything about it
10
Brenda
28 ott 2025
·
Soggiorno di 5 notti
The grounds were absolutely beautiful with wonderful access to a clean beach and the pools were great! Staff was excellent. Food was good! Rooms were a little too dark for my liking. Needed more light.
The grounds were absolutely beautiful with wonderful access to a clean beach and the pools were great! Staff was excellent. Food was good! Rooms were a little too dark for my liking. Needed more light.
6
Marci
21 mag 2024
·
Soggiorno di 4 notti
This is a lovely property. But noisy with the doors of each room slamming and echoing within the building at all hours of the night. Also, the AC unit inside the room didn’t cool the space.
This is a lovely property. But noisy with the doors of each room slamming and echoing within the building at all hours of the night. Also, the AC unit inside the room didn’t cool the space.
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Servizio
Il personale è ampiamente elogiato per la sua cordialità, attenzione e disponibilità, con concierge che spesso risolvono i problemi; il check-in è in genere rapido ma a volte lento. La velocità del servizio al ristorante e in camera varia, le prenotazioni per la cena possono essere frustranti e ci sono alcune segnalazioni di furti o mancanza di riscontro in caso di smarrimenti.
Recensioni degli ospiti correlate
8
Cynthia Camacho
25 giu 2024
·
Soggiorno di 4 notti
The good first, staff was friendly and attentive. Food was delicious, specially La Ventana Restaurante. Hotel is beautiful, pools were cleaned daily, seaweed was also removed frequently to keep the beach area impeccable and smell free. Now the down side… Room service was extremely slow, several times me requested ice, this took them at least 1/2 an hour each time. Same thing with beverages (beer nothing fancy). In addition the hotel is only equipped with an umbrella per room, or that is what we were told. When we are under tropical storm conditions that is unacceptable. It was a monsoon! It made it extremely difficult to make it to the restaurants without getting soaked. This is the first hotel that didn’t provide us with umbrellas for both of us. In addition the hotel couldn’t break a bill ever! So in some occasions the staff was affected because we couldn’t break a bill to tip them. This made it hard and kind of embarrassing for us. The hotel is located in Playacar which is a very exclusive area, but if you wanted to go into 5th street (where the action is) you will definitely had to take a cab. I must say that finding a cab was easily managed by the hotel staff. Hope this helps
The good first, staff was friendly and attentive. Food was delicious, specially La Ventana Restaurante. Hotel is beautiful, pools were cleaned daily, seaweed was also removed frequently to keep the beach area impeccable and smell free. Now the down side… Room service was extremely slow, several times me requested ice, this took them at least 1/2 an hour each time. Same thing with beverages (beer nothing fancy). In addition the hotel is only equipped with an umbrella per room, or that is what we were told. When we are under tropical storm conditions that is unacceptable. It was a monsoon! It made it extremely difficult to make it to the restaurants without getting soaked. This is the first hotel that didn’t provide us with umbrellas for both of us. In addition the hotel couldn’t break a bill ever! So in some occasions the staff was affected because we couldn’t break a bill to tip them. This made it hard and kind of embarrassing for us. The hotel is located in Playacar which is a very exclusive area, but if you wanted to go into 5th street (where the action is) you will definitely had to take a cab. I must say that finding a cab was easily managed by the hotel staff. Hope this helps
4
Ignacio
22 ott 2025
·
Soggiorno di 6 notti
El estado y servicio del hotel es muy bueno. Excepto que me robaron en la habitación y nunca me dieron una respuetsa pornparte del hotel
El estado y servicio del hotel es muy bueno. Excepto que me robaron en la habitación y nunca me dieron una respuetsa pornparte del hotel
10
Katiana
18 ago 2025
·
Soggiorno di 7 notti
Loved our stay. We were here for 7 nights and it still wasn't enough to enjoy everything the property had to offer. ALL the staff was amazing. Everyone was so incredibly helpful and kind. We traveled with my 85 year old grandma and they accommodated switching our room part way through our stay since the stairs became hard for her to manage. All the restaurants had such great options for a vegetarian like me! Can't speak highly enough of how wonderful this hotel is.
Loved our stay. We were here for 7 nights and it still wasn't enough to enjoy everything the property had to offer. ALL the staff was amazing. Everyone was so incredibly helpful and kind. We traveled with my 85 year old grandma and they accommodated switching our room part way through our stay since the stairs became hard for her to manage. All the restaurants had such great options for a vegetarian like me! Can't speak highly enough of how wonderful this hotel is.
6
Shelly
28 feb 2025
·
Soggiorno di 4 notti
We loved how quiet the resort was and enjoyed being around only adults, however we did not enjoy the food and didn't appreciate the house cleaner stealing my husband's medicine. This was our second time at this resort and unfortunately we won't be returning.
We loved how quiet the resort was and enjoyed being around only adults, however we did not enjoy the food and didn't appreciate the house cleaner stealing my husband's medicine. This was our second time at this resort and unfortunately we won't be returning.
10
Gary
19 nov 2025
·
Soggiorno di 5 notti
Everything was great, the staff are just the best. This was our second time and we definitely will be back
Everything was great, the staff are just the best. This was our second time and we definitely will be back
8
Michael
12 nov 2023
·
Soggiorno di 5 notti
2nd time staying here and it was amazing. A high end all inclusive. The food is fresh, delicious, and flavorful. Plenty of high end drink options as well. It's quiet. Not much of a night life, and if you're really looking to party, it may be too quiet for you. I enjoyed it, though. Also, there is a nice little shooping area that is walkable. Touristy, but nice to have something so close to the hotel. This hotel is 5 out of 5 stars if not for a couple minor complaints: The property is in need of maintenenace. The phone in my room did not work. They tried to fix it but unsuccessful. This was inconvenient when I wanted room service. Also, the check in process was painful. It took 90 minutes to get checked in. Also, the room fridge was barely cold. This was an issue as my wife has medication that must be kept cold. The hotel did address this for us, but I heard others complaining of their fridge temperatures as well. That said, I would rate 5 out of 5 stars if the phone worked. I'm definitely planning to return again.
2nd time staying here and it was amazing. A high end all inclusive. The food is fresh, delicious, and flavorful. Plenty of high end drink options as well. It's quiet. Not much of a night life, and if you're really looking to party, it may be too quiet for you. I enjoyed it, though. Also, there is a nice little shooping area that is walkable. Touristy, but nice to have something so close to the hotel. This hotel is 5 out of 5 stars if not for a couple minor complaints: The property is in need of maintenenace. The phone in my room did not work. They tried to fix it but unsuccessful. This was inconvenient when I wanted room service. Also, the check in process was painful. It took 90 minutes to get checked in. Also, the room fridge was barely cold. This was an issue as my wife has medication that must be kept cold. The hotel did address this for us, but I heard others complaining of their fridge temperatures as well. That said, I would rate 5 out of 5 stars if the phone worked. I'm definitely planning to return again.
8
Sean
10 giu 2025
·
Soggiorno di 7 notti
It was fine but did get frustrated with their reservation system and limited breakfast options were only offered at 1 place.
It was fine but did get frustrated with their reservation system and limited breakfast options were only offered at 1 place.
10
floyd Martino
18 ago 2025
·
Soggiorno di 13 notti
Ive been to Playa Del Carmen over ten times and have stayed at seven different resorts. We stayed a total of 13 days and truly enjoyed our stay. I wanted to give a shout out to Carlos Quintal in the Grill restaurant. Carlos Quintal truly defined what customer service is all about. He was so attentive to our needs and also a true gentleman. Carlos, along with a great resort, is the reason we plan on returning. A+
Ive been to Playa Del Carmen over ten times and have stayed at seven different resorts. We stayed a total of 13 days and truly enjoyed our stay. I wanted to give a shout out to Carlos Quintal in the Grill restaurant. Carlos Quintal truly defined what customer service is all about. He was so attentive to our needs and also a true gentleman. Carlos, along with a great resort, is the reason we plan on returning. A+
8
Jody
29 feb 2024
·
Soggiorno di 4 notti
Royal Hideaway is a beautiful property. The room was comfortable and clean. The staff is exceptional! Very little information is communicated at check-in regarding restaurant reservations and the availability of the amenities. Make your dinner reservations prior to your arrival. We were placed in 9pm time slots for dinner each night. The same thing with the Spa, very limited availability. Pool loungers are "saved" by 6am each morning. Again, the staff was EXCEPTIONAL!
Royal Hideaway is a beautiful property. The room was comfortable and clean. The staff is exceptional! Very little information is communicated at check-in regarding restaurant reservations and the availability of the amenities. Make your dinner reservations prior to your arrival. We were placed in 9pm time slots for dinner each night. The same thing with the Spa, very limited availability. Pool loungers are "saved" by 6am each morning. Again, the staff was EXCEPTIONAL!
4
Susana
1 dic 2023
·
DO NOT STAY HERE. And if you do, please keep a close eye on your belongings. We stayed for a week. After we checked out of the hotel and arrived home, someone from the hotel started using my boyfriend's debit card and stealing his money. And they are still doing it. We emailed the hotel and supposedly they are investigating. It's very disappointed that they don't have honest staff working here especially for the prices you pay. Another huge problem is that you have to make dinner reservations ahead of time, if not you are allowed to dine at their restaurants. The loungers at the pool are always taken by 8 am, I didn't realize this was a timeshare property so that explains why the hotel guests are treated like second class citizens. The doors slam every time someone next to your room leaves. This place is pretty however after the unfortunate incident of their employees stealing our money and the hotel not responding, I can't say anything good and don't recommend them. For the money they charge, you can find other places at cheaper rates. Very disappointing in the way they treat their hotel guests.
DO NOT STAY HERE. And if you do, please keep a close eye on your belongings. We stayed for a week. After we checked out of the hotel and arrived home, someone from the hotel started using my boyfriend's debit card and stealing his money. And they are still doing it. We emailed the hotel and supposedly they are investigating. It's very disappointed that they don't have honest staff working here especially for the prices you pay. Another huge problem is that you have to make dinner reservations ahead of time, if not you are allowed to dine at their restaurants. The loungers at the pool are always taken by 8 am, I didn't realize this was a timeshare property so that explains why the hotel guests are treated like second class citizens. The doors slam every time someone next to your room leaves. This place is pretty however after the unfortunate incident of their employees stealing our money and the hotel not responding, I can't say anything good and don't recommend them. For the money they charge, you can find other places at cheaper rates. Very disappointing in the way they treat their hotel guests.
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Posizione
Situato all'interno del complesso residenziale Playacar, la spiaggia è bellissima e la zona è sicura, con negozi dall'altra parte della strada e Fifth Avenue raggiungibile con un breve taxi o a piedi. Ideale per chi cerca una base tranquilla vicino a Playa del Carmen.
Recensioni degli ospiti correlate
8
Justin
12 ott 2025
·
Soggiorno di 7 notti
We really enjoyed the location, resort and staff here. The beach was beautiful, with great views and delicious food. The resort and local shops don’t like to offer change for bills you get from the ATM, so plan ahead and get smaller bills before going to Mexico if you can, otherwise you’re basically spending $25 minimum every time you pay cash. You can pay card for things but it vibes with a percentage markup.
We really enjoyed the location, resort and staff here. The beach was beautiful, with great views and delicious food. The resort and local shops don’t like to offer change for bills you get from the ATM, so plan ahead and get smaller bills before going to Mexico if you can, otherwise you’re basically spending $25 minimum every time you pay cash. You can pay card for things but it vibes with a percentage markup.
10
Curtis
29 gen 2025
·
Soggiorno di 7 notti
Fantastic all inclusive in Playacar! Great location and absolutely wonderful staff. In my opinion a much better option than the Hilton in every way
Fantastic all inclusive in Playacar! Great location and absolutely wonderful staff. In my opinion a much better option than the Hilton in every way
10
Teresa
29 ott 2025
·
Soggiorno di 4 notti
The people are so friendly. The hotel room is very clean. The beds are so comfortable. You don't wanna leave. The beaches are beautiful and so is the view from the hotel and it's close to everything fifth Avenue.
The people are so friendly. The hotel room is very clean. The beds are so comfortable. You don't wanna leave. The beaches are beautiful and so is the view from the hotel and it's close to everything fifth Avenue.
8
Blake Austin
29 ago 2025
·
Soggiorno di 7 notti
Super spotless clean, very quiet, no parties (older age group), food was pretty good but chicken was terribly overdone at every restaurant but shrimp, fish and octopus were all good. The beach is wonderful with powder white sand and small waves. This location is somewhat sheltered from seaweed and they clean up the seaweed very fast. I recommend this place and it was an amazing value for us.
Super spotless clean, very quiet, no parties (older age group), food was pretty good but chicken was terribly overdone at every restaurant but shrimp, fish and octopus were all good. The beach is wonderful with powder white sand and small waves. This location is somewhat sheltered from seaweed and they clean up the seaweed very fast. I recommend this place and it was an amazing value for us.
10
Jennifer
27 mar 2024
·
Soggiorno di 4 notti
Royal Hideaway was an absolute gem. I’ve never felt safer in Mexico. The area was very secure and the property was pristine. We will for sure be visiting again!
Royal Hideaway was an absolute gem. I’ve never felt safer in Mexico. The area was very secure and the property was pristine. We will for sure be visiting again!
10
Ashley Debbie Dianne
15 mag 2025
·
Soggiorno di 5 notti
The Royal Hideaway is an absolutely beautiful resort with an incredible beach for miles and turquoise waters! The food and staff is top notch. The staff goes above and beyond to ensure everything is perfect. It’s also close to downtown which is nice if you want to escape the quiet and go and experience the Fifth Ave life. Resort is quiet and peaceful. I love it and will definitely return soon.
The Royal Hideaway is an absolutely beautiful resort with an incredible beach for miles and turquoise waters! The food and staff is top notch. The staff goes above and beyond to ensure everything is perfect. It’s also close to downtown which is nice if you want to escape the quiet and go and experience the Fifth Ave life. Resort is quiet and peaceful. I love it and will definitely return soon.
8
Isaac
16 ott 2023
·
Soggiorno di 7 notti
The resort overall was nice. Few things to know before you go and a couple of tips. There are 5 restaurants to eat at, but 3 require men to wear pants and the other two allow shorts (not swimming shorts). Each building has a concierge and you must make reservations for dinner. We did that on the first day and it was really simple. Also ask the concierge what the nightly entertainment is for each night of your stay, if you are interested. The rooms do not get cold but they do get very cool. Make sure the door to bathroom is closed, close the curtains during the day and make sure the ceiling fan is turning the correct direction. The fridge was not getting cold either, if you leave the cabinet door open the fridge cools down quickly. If you want a spot at the pool you will need to be down there around 630 am unless you are a member or have a specific upgrade, then you can reserve them. We had the run of the beach chairs, we preferred the beach so it wasn’t a problem for our stay. Lastly, the service we received around the beach and pool from Eduardo was top notch!!!!!! This is a quiet resort. So if you are looking for relaxation, this is perfect spot.
The resort overall was nice. Few things to know before you go and a couple of tips. There are 5 restaurants to eat at, but 3 require men to wear pants and the other two allow shorts (not swimming shorts). Each building has a concierge and you must make reservations for dinner. We did that on the first day and it was really simple. Also ask the concierge what the nightly entertainment is for each night of your stay, if you are interested. The rooms do not get cold but they do get very cool. Make sure the door to bathroom is closed, close the curtains during the day and make sure the ceiling fan is turning the correct direction. The fridge was not getting cold either, if you leave the cabinet door open the fridge cools down quickly. If you want a spot at the pool you will need to be down there around 630 am unless you are a member or have a specific upgrade, then you can reserve them. We had the run of the beach chairs, we preferred the beach so it wasn’t a problem for our stay. Lastly, the service we received around the beach and pool from Eduardo was top notch!!!!!! This is a quiet resort. So if you are looking for relaxation, this is perfect spot.
10
Slawomir
10 mag 2023
·
Soggiorno di 4 notti
Great place for couples, nice and quiet. Only 7 min ride to Playa del Carmen, where you can have some fun.
Great place for couples, nice and quiet. Only 7 min ride to Playa del Carmen, where you can have some fun.
10
Arman
2 ago 2025
·
Soggiorno di 7 notti
Great property, nicely setup and well taken care of. Common areas are fantastic, with touch of luxury and authenticity. Food is nothing special, average at best, but the restaurants setup is really nice. If you like activities, the staff is not that interested in summoning people in to participate, there is not an active engagement to get few people in to play volleyball or stretch. If you are there, you're there, if no one shows up they leave. Service is wonderful, rooms are great. Beach is super nice, but seaweed is unbearable, like in all areas of that coast. Water is brown. I am a beach person and dont like swimming pools, yet couldn't force myself to go into the water, it was that bad. Yet again, it is not a property issue, it is a regional issue at large. Outside areas are nice and safe to walk. There is a small shopping plaza right across and Playa Del Carmen is 25 minutes away walking. Cab is $10 each way. The whole area is safe and fun to walk around. The whole Playacar area is gated, and the hotel is double gated. We had a great time.
Great property, nicely setup and well taken care of. Common areas are fantastic, with touch of luxury and authenticity. Food is nothing special, average at best, but the restaurants setup is really nice. If you like activities, the staff is not that interested in summoning people in to participate, there is not an active engagement to get few people in to play volleyball or stretch. If you are there, you're there, if no one shows up they leave. Service is wonderful, rooms are great. Beach is super nice, but seaweed is unbearable, like in all areas of that coast. Water is brown. I am a beach person and dont like swimming pools, yet couldn't force myself to go into the water, it was that bad. Yet again, it is not a property issue, it is a regional issue at large. Outside areas are nice and safe to walk. There is a small shopping plaza right across and Playa Del Carmen is 25 minutes away walking. Cab is $10 each way. The whole area is safe and fun to walk around. The whole Playacar area is gated, and the hotel is double gated. We had a great time.
10
Rachael
15 ago 2025
·
Soggiorno di 6 notti
Loved the food quality, ocean view pool and the other quieter pools scattered throughout. My husband and I enjoyed the 1pm classes offered everyday. We went kayaking for free (had to figure that out on our own). A short 30 minute walk to 5th Ave and the public beach.
Loved the food quality, ocean view pool and the other quieter pools scattered throughout. My husband and I enjoyed the 1pm classes offered everyday. We went kayaking for free (had to figure that out on our own). A short 30 minute walk to 5th Ave and the public beach.
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Ristorazione
La qualità del cibo varia da eccellenti cene alla carta a piatti mediocri o inconsistenti; la colazione a buffet è limitata. È necessaria la prenotazione per la cena, i tempi di attesa possono essere lunghi e la velocità del servizio varia, sebbene le bevande siano generalmente apprezzate.
Recensioni degli ospiti correlate
8
Cesar Bernardo
3 mar 2025
·
Soggiorno di 7 notti
Todo muy bien . El problema es la terrible lentitud en los restaurantes ( menos PALAZZO) para servir la comida. A veces esperas 45 min cada plato. Y el uso de las piscinas, imposible tener acceso siempre ocupadss
Todo muy bien . El problema es la terrible lentitud en los restaurantes ( menos PALAZZO) para servir la comida. A veces esperas 45 min cada plato. Y el uso de las piscinas, imposible tener acceso siempre ocupadss
10
Michelle
30 ago 2025
·
Soggiorno di 6 notti
Staff is awesome. Grounds are immaculate. Food was unbelievably good for an all inclusive.
Staff is awesome. Grounds are immaculate. Food was unbelievably good for an all inclusive.
8
Ann Louise
7 lug 2023
·
Soggiorno di 6 notti
The air conditioner did not work well. The morning buffet was small. The restaurants were fantastic and the staff was excellent. They went out of their way to help. The shows were 30 minutes only. I was told by the reception that we do not receive anything from the spa. He gave me a coupon to buy jewelry.
The air conditioner did not work well. The morning buffet was small. The restaurants were fantastic and the staff was excellent. They went out of their way to help. The shows were 30 minutes only. I was told by the reception that we do not receive anything from the spa. He gave me a coupon to buy jewelry.
10
Nicole
13 mar 2024
·
Soggiorno di 5 notti
The staff was extremely friendly and helpful whenever we had questions. The concierges were very professional and helped book whatever we needed for our trip. We really liked how the property is separated into little villas and there's multiple relaxation pools. It makes it feel more peaceful! The drinks were pretty good and the breakfast buffet at the grill was delicious. The biggest con was the dinners. The food at every restaurant took a long time to come out and the quality was mid. We weren't expecting fine dining of course but they defintely can improve upon the quality. My fiance got steak at Spices and Azia and it was grey and chewy both times. We honestly think the steaks were microwaved. The wait time at Azia was also the worst by far. It took an hour to get two main courses so that was a bit unexpected. The best experience we had here was the Balinese bed on the sand. We got delicious food from a special pre-fixed menu, a bottle of sparkling wine, and an entire day on a comfy beach side bed! I definitely recommend it as a fun add on. Overall, we enjoyed our stay here!
The staff was extremely friendly and helpful whenever we had questions. The concierges were very professional and helped book whatever we needed for our trip. We really liked how the property is separated into little villas and there's multiple relaxation pools. It makes it feel more peaceful! The drinks were pretty good and the breakfast buffet at the grill was delicious. The biggest con was the dinners. The food at every restaurant took a long time to come out and the quality was mid. We weren't expecting fine dining of course but they defintely can improve upon the quality. My fiance got steak at Spices and Azia and it was grey and chewy both times. We honestly think the steaks were microwaved. The wait time at Azia was also the worst by far. It took an hour to get two main courses so that was a bit unexpected. The best experience we had here was the Balinese bed on the sand. We got delicious food from a special pre-fixed menu, a bottle of sparkling wine, and an entire day on a comfy beach side bed! I definitely recommend it as a fun add on. Overall, we enjoyed our stay here!
8
Sean
10 giu 2025
·
Soggiorno di 7 notti
It was fine but did get frustrated with their reservation system and limited breakfast options were only offered at 1 place.
It was fine but did get frustrated with their reservation system and limited breakfast options were only offered at 1 place.
8
Miles D
2 nov 2025
·
Soggiorno di 7 notti
Extremely clean rooms were always taken care of. at multiple restaurants some of them good some of them not so good. Spices the Mexican restaurant was decent, but the service was extremely slow The grill, the steakhouse the appetizers were good. The steak was horrible. They served a New York strip, which was overcooked hard to eat. The Italian was amazing. I have no complaints. The Mediterranean was amazing. I have no complaints. The Asian was amazing as well. Overall, for the price it was good.
Extremely clean rooms were always taken care of. at multiple restaurants some of them good some of them not so good. Spices the Mexican restaurant was decent, but the service was extremely slow The grill, the steakhouse the appetizers were good. The steak was horrible. They served a New York strip, which was overcooked hard to eat. The Italian was amazing. I have no complaints. The Mediterranean was amazing. I have no complaints. The Asian was amazing as well. Overall, for the price it was good.
10
Jessica
19 set 2025
·
Soggiorno di 6 notti
The resort was very clean. Staff very nice and helpful. Great gym equipment. Steak house and hibachi were very good.
The resort was very clean. Staff very nice and helpful. Great gym equipment. Steak house and hibachi were very good.
8
Laura Farmer
28 mag 2025
·
Soggiorno di 8 notti
I liked the size of the property and the amount of options for the size. Also liked that everything was a la carte. That being said I do think there is room for improvement in the quality of food.
I liked the size of the property and the amount of options for the size. Also liked that everything was a la carte. That being said I do think there is room for improvement in the quality of food.
10
GREGORY
16 mar 2023
·
Soggiorno di 7 notti
Did not have buffet at night. You had to have reservations at specialty restaurants. It was nit easy to get reservations.
Did not have buffet at night. You had to have reservations at specialty restaurants. It was nit easy to get reservations.
10
Shelina
6 nov 2025
·
Soggiorno di 8 notti
We had an absolutely wonderfl and relaxing stay at the Royal Hideaway. We enjoyed it so much we would love to go back to visit. Staff is amazing. Everyone was kind, helpful, and willing to help. This is truly a rare quality to find at resorts now a days. The room was well furnished and beds were so heavenly to sleep in. The food was hit and miss, but when it was a hit... ohh it was delicious.The buffet was always a good bet. The beach was incredible. Shallow water for days. The beach service was top notch and chairs were always available. We saw at least 2 beach service people walkjng around taking drink and food orders from 9 am till 5 pm. They were also quick to return with your items. This is the best beach service I have seen. It even tops the butlers I have had at numerous Sandals resorts. The infrastructure is beautiful but shows wear and tear. They paint over areas that can really use repair, but thus qould be the only area of improvement. But everything else was so wonderful that any of this was almost an afterthought. Guests tend to be couples and older. Not a party ir loud resort. This resort is all about relaxation. Check in and out was fast and efficient. We cant wait to return!
We had an absolutely wonderfl and relaxing stay at the Royal Hideaway. We enjoyed it so much we would love to go back to visit. Staff is amazing. Everyone was kind, helpful, and willing to help. This is truly a rare quality to find at resorts now a days. The room was well furnished and beds were so heavenly to sleep in. The food was hit and miss, but when it was a hit... ohh it was delicious.The buffet was always a good bet. The beach was incredible. Shallow water for days. The beach service was top notch and chairs were always available. We saw at least 2 beach service people walkjng around taking drink and food orders from 9 am till 5 pm. They were also quick to return with your items. This is the best beach service I have seen. It even tops the butlers I have had at numerous Sandals resorts. The infrastructure is beautiful but shows wear and tear. They paint over areas that can really use repair, but thus qould be the only area of improvement. But everything else was so wonderful that any of this was almost an afterthought. Guests tend to be couples and older. Not a party ir loud resort. This resort is all about relaxation. Check in and out was fast and efficient. We cant wait to return!
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Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
10
Blanca
4 ott 2026
·
Soggiorno di 7 notti
Everything was excellent, No complaints
Everything was excellent, No complaints
8
Roque
25 set 2026
·
Soggiorno di 1 notte
Hotel muy agradable pero lo que lo hace único y muy placentero es el servicio de todo el personal , son muy atentos y amables, desde el bellboy, recepción así como todos los meseros y empleados del hotel, sin dudas eso fue lo mejor de toda nuestra estancia, seguro vuelvo pronto
Hotel muy agradable pero lo que lo hace único y muy placentero es el servicio de todo el personal , son muy atentos y amables, desde el bellboy, recepción así como todos los meseros y empleados del hotel, sin dudas eso fue lo mejor de toda nuestra estancia, seguro vuelvo pronto
10
Jason
11 ago 2026
·
Soggiorno di 5 notti
The restaurants are amazing and very unique. The poolside staff are top notch, especially Jorge.
The restaurants are amazing and very unique. The poolside staff are top notch, especially Jorge.
10
Stephanie Hormizda
7 ago 2026
·
Soggiorno di 4 notti
had an excellent stay at this hotel! Everything was amazing from beginning to end. The service was outstanding, the staff was friendly, professional, and always willing to help. The rooms were clean and comfortable, the food was delicious, and all the hotel services exceeded my expectations. I truly enjoyed my stay and felt very well taken care of. I would definitely recommend this hotel and would love to come back again!
had an excellent stay at this hotel! Everything was amazing from beginning to end. The service was outstanding, the staff was friendly, professional, and always willing to help. The rooms were clean and comfortable, the food was delicious, and all the hotel services exceeded my expectations. I truly enjoyed my stay and felt very well taken care of. I would definitely recommend this hotel and would love to come back again!
6
Mitchell
7 ago 2026
·
Soggiorno di 6 notti
My Overall Experience with this Resort while Attending in June was not the Greatest, 1st day was okay when we got to the resort the restaurants were all Reserve only but luckily we still got in to eat, dinner was as usual. For how much you pay for all inclusive I expected restaurants to be first come first serve but anyhow. 2nd day was the same but we had to make reservations for the whole week we stayed. We also had and issues with a door not working and took about 3hours just for it to get back working again was a mind blowing experience. The next day we booked excursions through the hotel, we went to Tulum which was great, However we booked a trip to Chichen Itza and we got up super early for 7am and we never got picked up, Talked to the staff that we booked it through, They stated the pick up dates was messed up and the guy said we could still go but we would have to pay for a taxi, after I said why would I pay when it’s already included, then he said ok let me talk to someone, he said someone can pick you up a Burger King, I said no I want to be picked up at the hotel, he said back after talking with this driver that they can’t do anything anymore. I was not to happy about this especially since it was are last day. I ask for paperwork for a full refund for insurance, 15 business days goes by and never got my refund. 10 more business days go by and still nothing. Hotel is ok but they might not give you your money back or you’ll have to dispute. Rate 5.8/10
My Overall Experience with this Resort while Attending in June was not the Greatest, 1st day was okay when we got to the resort the restaurants were all Reserve only but luckily we still got in to eat, dinner was as usual. For how much you pay for all inclusive I expected restaurants to be first come first serve but anyhow. 2nd day was the same but we had to make reservations for the whole week we stayed. We also had and issues with a door not working and took about 3hours just for it to get back working again was a mind blowing experience. The next day we booked excursions through the hotel, we went to Tulum which was great, However we booked a trip to Chichen Itza and we got up super early for 7am and we never got picked up, Talked to the staff that we booked it through, They stated the pick up dates was messed up and the guy said we could still go but we would have to pay for a taxi, after I said why would I pay when it’s already included, then he said ok let me talk to someone, he said someone can pick you up a Burger King, I said no I want to be picked up at the hotel, he said back after talking with this driver that they can’t do anything anymore. I was not to happy about this especially since it was are last day. I ask for paperwork for a full refund for insurance, 15 business days goes by and never got my refund. 10 more business days go by and still nothing. Hotel is ok but they might not give you your money back or you’ll have to dispute. Rate 5.8/10
Politiche della struttura
Check-in
Check-out
Dalle 15:00 alle 22:00
Prima delle 12:00
Hai delle domande?
Le risposte istantanee dell'IA si basano su informazioni sugli hotel
Prezzi per le prossime date
novembre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
dicembre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
Più economico
Più costoso
Prezzo medio per notte per tutte le offerte, con tasse e costi.
Prezzi in USD per 2 ospiti, aggiornati ogni giorno.
- 2026-11-14: 370.6875656958008USD
- 2026-11-15: 502.2428623199463USD
- 2026-11-16: 626.6424388330078USD
- 2026-11-17: 750.3507353695679USD
- 2026-11-18: 750.3507353695679USD
- 2026-11-19: 495.97942026672365USD
- 2026-11-20: 497.05987747909546USD
- 2026-11-21: 318.45568747909545USD
- 2026-11-22: 495.97942026672365USD
- 2026-11-23: 319.58022026672364USD
- 2026-11-24: 309.65776526672363USD
- 2026-11-25: 624.9713352667236USD
- 2026-11-26: 747.9993202523804USD
- 2026-11-27: 321.98058955337524USD
- 2026-11-28: 305.25962847473147USD
- 2026-11-29: 313.57231561355593USD
- 2026-11-30: 299.9737557643127USD
- 2026-12-01: 434.76372857559204USD
- 2026-12-02: 487.62252297073366USD
- 2026-12-03: 499.7226478431702USD
- 2026-12-04: 609.1977971832275USD
- 2026-12-05: 434.76372857559204USD
- 2026-12-06: 402.5597917553711USD
- 2026-12-07: 389.83372642333984USD
- 2026-12-08: 358.1675452667236USD
- 2026-12-09: 362.20648294311525USD
- 2026-12-10: 351.4978677206421USD
- 2026-12-11: 363.20659475570676USD
- 2026-12-12: 331.68902567230225USD
- 2026-12-13: 363.20659475570676USD
- 2026-12-14: 347.55990012161254USD
- 2026-12-15: 351.4978677206421USD
- 2026-12-16: 342.2039102365112USD
- 2026-12-17: 329.03288346725463USD
- 2026-12-18: 342.2039102365112USD
- 2026-12-19: 351.4978677206421USD
- 2026-12-20: 361.9198571220398USD
- 2026-12-21: 361.9198571220398USD
- 2026-12-22: 391.2101965449524USD
- 2026-12-23: 467.31455026672364USD
- 2026-12-24: 503.49339742004395USD
- 2026-12-25: 506.77945025100706USD
- 2026-12-26: 514.9278128787231USD
- 2026-12-27: 552.3613671713257USD
- 2026-12-28: 863.8847068630981USD
- 2026-12-29: 1054.0743805148315USD
- 2026-12-30: NO DATA
- 2026-12-31: 1042.4650758651733USD
- 2027-01-01: 594.1194419515991USD
- 2027-01-02: 469.65052210983276USD
- 2027-01-03: 446.0025292292786USD
- 2027-01-04: 436.4446902667236USD
- 2027-01-05: 455.07321532608034USD
- 2027-01-06: 428.1563624534607USD
- 2027-01-07: 446.0426009927368USD
- 2027-01-08: 462.20211999176024USD
- 2027-01-09: 455.8121709439087USD
- 2027-01-10: 451.87962026672363USD
- 2027-01-11: 446.0025292292786USD
- 2027-01-12: 458.21879828933714USD
- 2027-01-13: 437.5942552894592USD
- 2027-01-14: 443.05966026672365USD
Il personale alla reception si occupa di accogliere gli ospiti all'arrivo. Se hai domande, contatta la struttura tramite i recapiti indicati sulla conferma di prenotazione. Le informazioni fornite dalla struttura potrebbero essere tradotte con strumenti di traduzione automatica.
Il check-in deve essere effettuato da una persona con almeno 18 anni.
- Per eventuali ospiti aggiuntivi possono essere previsti supplementi, variabili in base alla politica della struttura.
- All'arrivo, oltre a un documento di identità comprensivo di foto, potrebbero essere richieste una carta di credito/debito o una caparra in contanti per eventuali spese accessorie.
- Tutte le richieste speciali sono soggette a disponibilità al momento dell'arrivo e possono comportare spese aggiuntive. Le richieste speciali non sono garantite.
- Questa struttura accetta pagamenti tramite carte di credito, carte di debito e i contanti
- La struttura è dotata di un estintore antincendio, un rilevatore di fumo, un sistema di sicurezza e un kit di pronto soccorso
- Questa struttura dispone di spazi all'aperto, come balconi, patio, terrazze, che potrebbero non essere adatti ai bambini. In caso di dubbi, ti consigliamo di contattare la struttura prima dell'arrivo per avere la conferma che disponga di una camera adatta a te.
- Le norme culturali e i regolamenti per gli ospiti variano a seconda del paese e della struttura in questione. Le condizioni indicate sono fornite dalla struttura.
- I ristoranti di questa struttura richiedono un abbigliamento formale.
- I minori di 17 anni non sono ammessi in questa struttura per soli adulti.
- È possibile richiedere camere attigue o comunicanti (previa disponibilità) contattando la struttura al numero riportato nella conferma della prenotazione.
- Nella struttura non sono ammessi animali, inclusi quelli per l'assistenza ai disabili.
- Questa struttura è LGBTQ+ friendly e accoglie tutti gli ospiti, senza alcuna distinzione.
Servizi popolari
Parcheggio
Navetta da/Per aeroporto
Ristorante
Piscina
Business center
Servizio in camera
Servizi
Business center
Banco escursioni
Lavanderia a secco
Servizio di pulizia
Servizio banchetti
Cambio valuta
Cassetta di sicurezza
Sportello bancomat
Noleggio biciclette
Zona fumatori
Check-in/check-out veloce
Lavanderia self-service
24-Hour Front Desk
Concierge Services
Informazioni generali
Servizio in camera
Ristorante
Camere non fumatori
Idromassaggio/Jacuzzi
Massaggi
SPA e centro benessere
Barbiere/Estetista
Bar della piscina
Colazione in camera
Per soli adulti
Beach Sun Loungers
Snack Bar/Deli
Attività
Piscina
Campi da tennis
Giardino
Campo da golf (nelle vicinanze)
Spiaggia - nelle vicinanze
Immersioni subacquee
Ciclismo
Biliardo
Pesca
Piscina scoperta
Musica dal vivo
Bicycle Tour Information
Evening Entertainment
Pool (Seasonal Outdoor)
Ping pong
Terrazza
Fitness Center (nearby)
Parcheggio
Parcheggio
Navetta da/Per aeroporto
Parcheggio valet
Parcheggio gratuito
Parking (Limited)
Parking Onsite
Internet
Wi-fi gratuito