The Royal Islander – An All Suites Resort
From
334 $US
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From
334 $US
/nuit
À propos de cet établissement
.Cancun, Cancun Int. Airport 15 kms..Year of construction 1996. Total number of rooms 179: Yes. Number of floors (main building) 8. Annexe (s) 7. Number of floors (annexe) 8. Double rooms 179. Suites 179. Apartments 179. Villas 179. Accessi...
Emplacement
Bénéficiant d'un emplacement unique à proximité de la plage, cet hôtel offre une vue magnifique sur les Caraïbes et la lagune Nichupte dans le quartier animé de Cancún.
Navette aéroport
Restaurant
Réception ouverte 24h/24
Centre d'affaires
Service en chambre
Concierge
Emplacement
Kukulcan Boulevard Km 17.5 L-51 Zona Hotelera, Avenida Kukulkan, Cancún, Benito Juárez, Quintana Roo, Mexique
Options de chambre
Suite Standard
Couchages 8
797 ft²
Suite with Views
Couchages 8
Suite Ocean View Two Bedrooms
Couchages 8
Double Premium Ocean View
Couchages 4
Suite Premium
Couchages 8
Suite Ocean View King Bed
Couchages 8
Suite Beach Front
Couchages 8
Quadruple Ocean View
Couchages 4
Suite Premium Ocean View
Couchages 8
Double Or Twin Accessible with Views
Couchages 6
Double Or Twin with Views
Couchages 6
Double Resort View
Couchages 4
Quadruple Ocean View Queen Bed
Couchages 4
Double Or Twin Beach Front
Couchages 6
Suite Accessible with Views
Couchages 8
Quadruple Accessible with Views
Couchages 4
Suite Honeymoon
Couchages 8
Double Deluxe Ocean View
Couchages 4
Suite with Double Bed
Couchages 8
Double Or Twin Resort View
Couchages 6
Suite King Size Bed
Couchages 8
Quadruple with Views
Couchages 4
Double Premium King Bed
Couchages 4
Quadruple King Size Bed
Couchages 4
Double Accessible with Views
Couchages 4
Quadruple Premium Ocean View
Couchages 4
Quadruple Resort View
Couchages 4
Quadruple Beach Front
Couchages 4
Quadruple Deluxe Ocean View
Couchages 4
Double Beach Front
Couchages 4
Avis des voyageurs sur The Royal Islander – An All Suites Resort
8.2
Très bien
Basé sur 504 avis vérifiés
Qui séjourne ici ?
Affaires
2%
Couples
37%
Familles
42%
Groupes
15%
Solo
2%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Au Royal Islander - An All Suites Resort, les voyageurs soulignent un cadre magnifique en bord de mer et des suites spacieuses équipées d'une cuisine avec une vue imprenable, tout en notant une décoration vieillotte, des options limitées en matière de restauration et d'activités sur place, et un service mitigé, allant de chaleureux à inégal.
Équipements
Propreté
Chambres
Service
Emplacement
Repas
Ces informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Au Royal Islander - An All Suites Resort, les voyageurs soulignent un cadre magnifique en bord de mer et des suites spacieuses équipées d'une cuisine avec une vue imprenable, tout en notant une décoration vieillotte, des options limitées en matière de restauration et d'activités sur place, et un service mitigé, allant de chaleureux à inégal.
Les chambres et les jardins sont généralement très propres, et l'accès à la piscine et aux autres Royal Resorts via une navette gratuite est apprécié. L'hôtel est un peu en retrait de la route principale, de nombreux clients ont donc utilisé des taxis ou le bus pour se rendre aux restaurants et aux commerces, et certains ont trouvé que la nourriture et les boissons sur place étaient chères et fermaient tôt. Il est à noter que cette propriété en multipropriété peut nécessiter un changement de chambre le samedi, ce que certains ont trouvé contraignant. Attendez-vous à un séjour calme et familial dans un endroit magnifique, avec des compromis en termes de commodités et de variété sur place.
Équipements
Propreté
Chambres
Service
Emplacement
Repas
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Les clients apprécient la piscine en bord de mer, le marché sur place et la navette gratuite vers les autres Royal Resorts. Certains notent des installations vieillissantes, des activités et des lieux limités sur place, ainsi que des fermetures précoces des bars et restaurants; la propreté de la piscine posait parfois problème.
Avis de voyageur à ce sujet
8
glenn
22 juin 2023
·
A séjourné 4 nuits
I did extensive research regarding hotels in the area. This was by far the most economical choice. The bell hops, front desk, restaurant were excellent. Pool bar, don't hold your breath! Transportation - Don't get sucked in like we did and get ripped off. Our hotel was 15/20 minutes away from airport and we paid $65 US. TAKE AN UBER!!! We took an Uber back to airport and it was only $15 US. Also, if you're in the downtown area by Hard Rock Cafe, take an uber. 5 minute taxi ride cost us $20 bucks, scam!!!! TAKE AN UBER EVERYWHERE YOU GO Bell hops - Very accommodating. We needed to store our bags since we got in early and also at the end of our trip. Always willing to help. Front desk - Extremely professional and helpful. Answered all of our questions and informed us with everything we needed. All reviews are correct regarding "room change" if staying a Saturday night. Not convenient but understood once explained. Restaurant - All servers were both attentive and professional. Pool bar- They ignore, ignore, and ignore some more. If you need a drink, go to the restaurant bar. Food- Sub par and expensive. Picked "breakfast" included option, not the all-inclusive. Did a lot of excursions outside hotel. Saved a lot of money and the food was 10 times better. Hotel location - Need to take a taxi/uber as there isn't anything around the hotel. Hotel room- Very outdated but comfortable. Both room shower tubs clogged. Our view was amazing!!
I did extensive research regarding hotels in the area. This was by far the most economical choice. The bell hops, front desk, restaurant were excellent. Pool bar, don't hold your breath! Transportation - Don't get sucked in like we did and get ripped off. Our hotel was 15/20 minutes away from airport and we paid $65 US. TAKE AN UBER!!! We took an Uber back to airport and it was only $15 US. Also, if you're in the downtown area by Hard Rock Cafe, take an uber. 5 minute taxi ride cost us $20 bucks, scam!!!! TAKE AN UBER EVERYWHERE YOU GO Bell hops - Very accommodating. We needed to store our bags since we got in early and also at the end of our trip. Always willing to help. Front desk - Extremely professional and helpful. Answered all of our questions and informed us with everything we needed. All reviews are correct regarding "room change" if staying a Saturday night. Not convenient but understood once explained. Restaurant - All servers were both attentive and professional. Pool bar- They ignore, ignore, and ignore some more. If you need a drink, go to the restaurant bar. Food- Sub par and expensive. Picked "breakfast" included option, not the all-inclusive. Did a lot of excursions outside hotel. Saved a lot of money and the food was 10 times better. Hotel location - Need to take a taxi/uber as there isn't anything around the hotel. Hotel room- Very outdated but comfortable. Both room shower tubs clogged. Our view was amazing!!
6
Stephan
27 mars 2023
·
A séjourné 2 nuits
Je n'ai été avisé qu'à notre arrivée que nous devions changer de chambre le samedi, ce qui est un inconvénient majeur. Je savais que cette possibilité existait, mais il aurait été facile de nous prévenir avant et de nettoyer notre chambre du samedi en priorité pour en faciliter l'accès. Le resto ferme tôt et le bar aussi. sinon, le personnel était gentil et la prestation de services très bien. Les installations sont confortables, belle piscine, belle plage. Supermarché très pratique.
Je n'ai été avisé qu'à notre arrivée que nous devions changer de chambre le samedi, ce qui est un inconvénient majeur. Je savais que cette possibilité existait, mais il aurait été facile de nous prévenir avant et de nettoyer notre chambre du samedi en priorité pour en faciliter l'accès. Le resto ferme tôt et le bar aussi. sinon, le personnel était gentil et la prestation de services très bien. Les installations sont confortables, belle piscine, belle plage. Supermarché très pratique.
4
Cara
15 févr. 2023
·
A séjourné 6 nuits
The rooms and hotel are nice, and the staff are really good at customer service. However, there isn't enough space for everyone staying there to use the pool and beach. Everyone claims a spot at 3:00 in the morning and then leaves for the day or goes back to sleep or whatever. There are tons of staked out spaces and no one using them. For guests who actually want to use the facilities, there's no room unless you get a spot in the middle of the night. That is just ridiculous and unfair. We had a nice time, but we will never return to this hotel.
The rooms and hotel are nice, and the staff are really good at customer service. However, there isn't enough space for everyone staying there to use the pool and beach. Everyone claims a spot at 3:00 in the morning and then leaves for the day or goes back to sleep or whatever. There are tons of staked out spaces and no one using them. For guests who actually want to use the facilities, there's no room unless you get a spot in the middle of the night. That is just ridiculous and unfair. We had a nice time, but we will never return to this hotel.
10
Dineshkant
27 févr. 2023
·
A séjourné 3 nuits
Very nice hotel. Our room was on 8th floor and ocean front with great view of beach and ocean. Large spacious, comfortable room. Large swimming pool. Safe box in the room. Grocery store on the premise. Provides free shuttle to royal sands and royal cancun. Safe area. Public bus service outside hotel. Highly recommend. Will stay again.
Very nice hotel. Our room was on 8th floor and ocean front with great view of beach and ocean. Large spacious, comfortable room. Large swimming pool. Safe box in the room. Grocery store on the premise. Provides free shuttle to royal sands and royal cancun. Safe area. Public bus service outside hotel. Highly recommend. Will stay again.
10
Abby
26 juin 2023
·
A séjourné 1 nuit
The room was very comfortable and all the food options were great. Receptionist and wait staff were all very friendly and helpful. The stretch of beach at this resort is much better than most of the other resorts on the strip.
The room was very comfortable and all the food options were great. Receptionist and wait staff were all very friendly and helpful. The stretch of beach at this resort is much better than most of the other resorts on the strip.
8
Ross
12 juil. 2023
·
Walking into the lobby was concerning - it smelled of antiseptic cleaner, and was severely outdated. The receptionist, however, was very pleasant and check-in was easy. The room is also outdated, but very clean and the ocean view from the 8th floor was absolutely amazing. The full kitchen is well stocked. The resort grounds are also very clean. The little market in the lobby has a lot of stuff at reasonable prices. We enjoyed the pool and the activity staff were fun and nice. We only at the Cayo Largo restaurant and it was good. The beach is also really nice, equipped with showers to rinse sand/salt off. There is a very steep drop off into the water on the left side of the beach. We stayed in the middle where you could wade into the water for a long ways before it got deep. I liked this place. We were only here for a brief 2-day layover but would happily stay here again for a longer stint.
Walking into the lobby was concerning - it smelled of antiseptic cleaner, and was severely outdated. The receptionist, however, was very pleasant and check-in was easy. The room is also outdated, but very clean and the ocean view from the 8th floor was absolutely amazing. The full kitchen is well stocked. The resort grounds are also very clean. The little market in the lobby has a lot of stuff at reasonable prices. We enjoyed the pool and the activity staff were fun and nice. We only at the Cayo Largo restaurant and it was good. The beach is also really nice, equipped with showers to rinse sand/salt off. There is a very steep drop off into the water on the left side of the beach. We stayed in the middle where you could wade into the water for a long ways before it got deep. I liked this place. We were only here for a brief 2-day layover but would happily stay here again for a longer stint.
2
Regina
5 juil. 2023
·
A séjourné 3 nuits
If you have bad knees or any walking limitations this isn’t the place to stay. I hate the fact that it is far from the bus lines and hard to get to the main road so that you could explore. They only allow taxis who overcharge on the property. Front desk is rude but the wait staff is amazing. The swim up bar closes way early as do the restaurants. I won’t stay here again. Also, the balcony was a sham, can’t even fit a chair it’s so slim
If you have bad knees or any walking limitations this isn’t the place to stay. I hate the fact that it is far from the bus lines and hard to get to the main road so that you could explore. They only allow taxis who overcharge on the property. Front desk is rude but the wait staff is amazing. The swim up bar closes way early as do the restaurants. I won’t stay here again. Also, the balcony was a sham, can’t even fit a chair it’s so slim
10
Elyce
2 mars 2023
·
A séjourné 2 nuits
Great size rooms, easy beach access, nice pool with swim up bar, small convenience shop on-site, lack luster dinning and drinks. The rooms are dated but in good condition with nice patios.
Great size rooms, easy beach access, nice pool with swim up bar, small convenience shop on-site, lack luster dinning and drinks. The rooms are dated but in good condition with nice patios.
8
Stacey Tamicia
27 juin 2023
·
A séjourné 4 nuits
The staff was friendly and helpful. The rooms and common areas are impeccably clean. There is not much to do on-site. Guests, however, have access to two nearby resorts that offer more activities and restaurant options. It's not luxurious. This is an older yet well-maintained resort. If you are looking for a quiet and low-key stay, the Royal Islander would be a good choice,
The staff was friendly and helpful. The rooms and common areas are impeccably clean. There is not much to do on-site. Guests, however, have access to two nearby resorts that offer more activities and restaurant options. It's not luxurious. This is an older yet well-maintained resort. If you are looking for a quiet and low-key stay, the Royal Islander would be a good choice,
10
Tanairi
17 juil. 2023
·
A séjourné 7 nuits
Love that you can enjoy all Royal Resorts at no additional cost.
Love that you can enjoy all Royal Resorts at no additional cost.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les commentaires décrivent fréquemment les chambres et les jardins comme très propres. Quelques personnes mentionnent une piscine sale, des odeurs dans certaines chambres et un manque occasionnel de service de chambre.
Avis de voyageur à ce sujet
10
Eugene
6 juin 2023
·
A séjourné 1 nuit
Friendly front desk. Clean, comfortable, safe
Friendly front desk. Clean, comfortable, safe
10
Gabriel
2 mars 2023
·
A séjourné 7 nuits
Very clean. The staff was very helpful and attentive.
Very clean. The staff was very helpful and attentive.
10
JUANA
11 juil. 2023
·
A séjourné 5 nuits
Muy bonito hotel, la habitación muy limpia el personal muy amable y muy atenta a todo volveré a quedarme aquí mi próxima visita a Cancún ❤️
Muy bonito hotel, la habitación muy limpia el personal muy amable y muy atenta a todo volveré a quedarme aquí mi próxima visita a Cancún ❤️
2
Adriana
4 déc. 2022
·
A séjourné 19 329 nuits
I liked that my room was in front of the ocean. But it was smelly and dirty.
I liked that my room was in front of the ocean. But it was smelly and dirty.
8
Ross
12 juil. 2023
·
Walking into the lobby was concerning - it smelled of antiseptic cleaner, and was severely outdated. The receptionist, however, was very pleasant and check-in was easy. The room is also outdated, but very clean and the ocean view from the 8th floor was absolutely amazing. The full kitchen is well stocked. The resort grounds are also very clean. The little market in the lobby has a lot of stuff at reasonable prices. We enjoyed the pool and the activity staff were fun and nice. We only at the Cayo Largo restaurant and it was good. The beach is also really nice, equipped with showers to rinse sand/salt off. There is a very steep drop off into the water on the left side of the beach. We stayed in the middle where you could wade into the water for a long ways before it got deep. I liked this place. We were only here for a brief 2-day layover but would happily stay here again for a longer stint.
Walking into the lobby was concerning - it smelled of antiseptic cleaner, and was severely outdated. The receptionist, however, was very pleasant and check-in was easy. The room is also outdated, but very clean and the ocean view from the 8th floor was absolutely amazing. The full kitchen is well stocked. The resort grounds are also very clean. The little market in the lobby has a lot of stuff at reasonable prices. We enjoyed the pool and the activity staff were fun and nice. We only at the Cayo Largo restaurant and it was good. The beach is also really nice, equipped with showers to rinse sand/salt off. There is a very steep drop off into the water on the left side of the beach. We stayed in the middle where you could wade into the water for a long ways before it got deep. I liked this place. We were only here for a brief 2-day layover but would happily stay here again for a longer stint.
4
Jean
24 mai 2023
·
A séjourné 5 nuits
Ellos deberian mencionar que la mayoria de los huespedes son personas de la tercera edad. No fueron a limpiar la habitacion dos dias. Los platos del buffete tiene pocas opciones y ninguna opcion vegetariana.
Ellos deberian mencionar que la mayoria de los huespedes son personas de la tercera edad. No fueron a limpiar la habitacion dos dias. Los platos del buffete tiene pocas opciones y ninguna opcion vegetariana.
10
Jorge
26 juin 2023
·
A séjourné 5 nuits
it was a clean property and very friendly the employees.
it was a clean property and very friendly the employees.
4
John
15 juin 2023
·
A séjourné 4 nuits
We were excited to stay at the Royal Islander. However, we were disappointed to find the pool infested with bugs the first day of arrival and our kids couldn't swim. Our room had a bad smell that came from the carpet and furniture. Lastly, we were told we had to change rooms after the first night. Not a pleasant start to our trip. We ended up changing our hotel due to these disappointments. We ended up having a much better experience at a different hotel.
We were excited to stay at the Royal Islander. However, we were disappointed to find the pool infested with bugs the first day of arrival and our kids couldn't swim. Our room had a bad smell that came from the carpet and furniture. Lastly, we were told we had to change rooms after the first night. Not a pleasant start to our trip. We ended up changing our hotel due to these disappointments. We ended up having a much better experience at a different hotel.
8
Stacey Tamicia
27 juin 2023
·
A séjourné 4 nuits
The staff was friendly and helpful. The rooms and common areas are impeccably clean. There is not much to do on-site. Guests, however, have access to two nearby resorts that offer more activities and restaurant options. It's not luxurious. This is an older yet well-maintained resort. If you are looking for a quiet and low-key stay, the Royal Islander would be a good choice,
The staff was friendly and helpful. The rooms and common areas are impeccably clean. There is not much to do on-site. Guests, however, have access to two nearby resorts that offer more activities and restaurant options. It's not luxurious. This is an older yet well-maintained resort. If you are looking for a quiet and low-key stay, the Royal Islander would be a good choice,
10
Jana
10 mars 2023
·
A séjourné 1 nuit
The property is beautiful. The room bathroom needs a make over. It is old and the edges in the room need cleaned better. It's just old.
The property is beautiful. The room bathroom needs a make over. It is old and the edges in the room need cleaned better. It's just old.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les suites sont spacieuses et équipées de cuisines et offrent une vue sur l'océan, mais la décoration est considérée comme datée par beaucoup. Certains font état de balcons étroits ou de mauvais côtés, d'installations sanitaires nécessitant une rénovation, ou d'une confusion concernant la vue partielle sur l'océan par rapport à un véritable accès direct à la plage.
Avis de voyageur à ce sujet
8
glenn
22 juin 2023
·
A séjourné 4 nuits
I did extensive research regarding hotels in the area. This was by far the most economical choice. The bell hops, front desk, restaurant were excellent. Pool bar, don't hold your breath! Transportation - Don't get sucked in like we did and get ripped off. Our hotel was 15/20 minutes away from airport and we paid $65 US. TAKE AN UBER!!! We took an Uber back to airport and it was only $15 US. Also, if you're in the downtown area by Hard Rock Cafe, take an uber. 5 minute taxi ride cost us $20 bucks, scam!!!! TAKE AN UBER EVERYWHERE YOU GO Bell hops - Very accommodating. We needed to store our bags since we got in early and also at the end of our trip. Always willing to help. Front desk - Extremely professional and helpful. Answered all of our questions and informed us with everything we needed. All reviews are correct regarding "room change" if staying a Saturday night. Not convenient but understood once explained. Restaurant - All servers were both attentive and professional. Pool bar- They ignore, ignore, and ignore some more. If you need a drink, go to the restaurant bar. Food- Sub par and expensive. Picked "breakfast" included option, not the all-inclusive. Did a lot of excursions outside hotel. Saved a lot of money and the food was 10 times better. Hotel location - Need to take a taxi/uber as there isn't anything around the hotel. Hotel room- Very outdated but comfortable. Both room shower tubs clogged. Our view was amazing!!
I did extensive research regarding hotels in the area. This was by far the most economical choice. The bell hops, front desk, restaurant were excellent. Pool bar, don't hold your breath! Transportation - Don't get sucked in like we did and get ripped off. Our hotel was 15/20 minutes away from airport and we paid $65 US. TAKE AN UBER!!! We took an Uber back to airport and it was only $15 US. Also, if you're in the downtown area by Hard Rock Cafe, take an uber. 5 minute taxi ride cost us $20 bucks, scam!!!! TAKE AN UBER EVERYWHERE YOU GO Bell hops - Very accommodating. We needed to store our bags since we got in early and also at the end of our trip. Always willing to help. Front desk - Extremely professional and helpful. Answered all of our questions and informed us with everything we needed. All reviews are correct regarding "room change" if staying a Saturday night. Not convenient but understood once explained. Restaurant - All servers were both attentive and professional. Pool bar- They ignore, ignore, and ignore some more. If you need a drink, go to the restaurant bar. Food- Sub par and expensive. Picked "breakfast" included option, not the all-inclusive. Did a lot of excursions outside hotel. Saved a lot of money and the food was 10 times better. Hotel location - Need to take a taxi/uber as there isn't anything around the hotel. Hotel room- Very outdated but comfortable. Both room shower tubs clogged. Our view was amazing!!
10
Diane
6 avr. 2023
·
A séjourné 2 nuits
Rooms faced the ocean, service was speedy, questions answered quickly, beautifully maintained rooms, clean pool. A dream to stay there!
Rooms faced the ocean, service was speedy, questions answered quickly, beautifully maintained rooms, clean pool. A dream to stay there!
10
Lynn
31 mai 2023
·
A séjourné 1 nuit
Beautiful room with great views & large balcony.
Beautiful room with great views & large balcony.
8
Theodore
29 mars 2023
·
A séjourné 3 nuits
The suites are rather dated, but well kept. Overall, we had a pleasant stay at the resort.
The suites are rather dated, but well kept. Overall, we had a pleasant stay at the resort.
10
Julio
20 juin 2023
·
A séjourné 8 nuits
I had a wonderful experience. The staff is friendly. There was no problems one little problem. The bathrooms can use an upgrade that’s about it though.
I had a wonderful experience. The staff is friendly. There was no problems one little problem. The bathrooms can use an upgrade that’s about it though.
8
Richard Raymond
1 juin 2023
·
A séjourné 14 nuits
Very friendly staff and clean property. Air conditioner was very loud when it kicked on.
Very friendly staff and clean property. Air conditioner was very loud when it kicked on.
8
Ross
12 juil. 2023
·
Walking into the lobby was concerning - it smelled of antiseptic cleaner, and was severely outdated. The receptionist, however, was very pleasant and check-in was easy. The room is also outdated, but very clean and the ocean view from the 8th floor was absolutely amazing. The full kitchen is well stocked. The resort grounds are also very clean. The little market in the lobby has a lot of stuff at reasonable prices. We enjoyed the pool and the activity staff were fun and nice. We only at the Cayo Largo restaurant and it was good. The beach is also really nice, equipped with showers to rinse sand/salt off. There is a very steep drop off into the water on the left side of the beach. We stayed in the middle where you could wade into the water for a long ways before it got deep. I liked this place. We were only here for a brief 2-day layover but would happily stay here again for a longer stint.
Walking into the lobby was concerning - it smelled of antiseptic cleaner, and was severely outdated. The receptionist, however, was very pleasant and check-in was easy. The room is also outdated, but very clean and the ocean view from the 8th floor was absolutely amazing. The full kitchen is well stocked. The resort grounds are also very clean. The little market in the lobby has a lot of stuff at reasonable prices. We enjoyed the pool and the activity staff were fun and nice. We only at the Cayo Largo restaurant and it was good. The beach is also really nice, equipped with showers to rinse sand/salt off. There is a very steep drop off into the water on the left side of the beach. We stayed in the middle where you could wade into the water for a long ways before it got deep. I liked this place. We were only here for a brief 2-day layover but would happily stay here again for a longer stint.
10
francisco
6 juin 2023
·
A séjourné 4 nuits
Full kitchen. Separate bedroom. Balcony.
Full kitchen. Separate bedroom. Balcony.
2
Regina
5 juil. 2023
·
A séjourné 3 nuits
If you have bad knees or any walking limitations this isn’t the place to stay. I hate the fact that it is far from the bus lines and hard to get to the main road so that you could explore. They only allow taxis who overcharge on the property. Front desk is rude but the wait staff is amazing. The swim up bar closes way early as do the restaurants. I won’t stay here again. Also, the balcony was a sham, can’t even fit a chair it’s so slim
If you have bad knees or any walking limitations this isn’t the place to stay. I hate the fact that it is far from the bus lines and hard to get to the main road so that you could explore. They only allow taxis who overcharge on the property. Front desk is rude but the wait staff is amazing. The swim up bar closes way early as do the restaurants. I won’t stay here again. Also, the balcony was a sham, can’t even fit a chair it’s so slim
6
Earth
13 juil. 2023
·
A séjourné 5 nuits
Customer service was poor. The rooms did not reflect what they showed on expedia.and they have a very steep incline to the entrance of the hotel and a golf cart is not provided for someone to come and get you. Also,an ocean view is actually a partial view. if you want an ocean view You must select beach front As well,when we first arrived, there was a very strong overwhelming sweet smell in the vestibule. Would I stay here again. No!
Customer service was poor. The rooms did not reflect what they showed on expedia.and they have a very steep incline to the entrance of the hotel and a golf cart is not provided for someone to come and get you. Also,an ocean view is actually a partial view. if you want an ocean view You must select beach front As well,when we first arrived, there was a very strong overwhelming sweet smell in the vestibule. Would I stay here again. No!
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
De nombreux clients font l'éloge du personnel aimable et serviable dans tout l'établissement. D'autres font état d'une réception et d'une conciergerie impolis et insistantes, d'un service au bar lent ou inattentif, d'un enregistrement long ou difficile, et d'inconvénients liés au changement de chambre lié à la multipropriété.
Avis de voyageur à ce sujet
8
glenn
22 juin 2023
·
A séjourné 4 nuits
I did extensive research regarding hotels in the area. This was by far the most economical choice. The bell hops, front desk, restaurant were excellent. Pool bar, don't hold your breath! Transportation - Don't get sucked in like we did and get ripped off. Our hotel was 15/20 minutes away from airport and we paid $65 US. TAKE AN UBER!!! We took an Uber back to airport and it was only $15 US. Also, if you're in the downtown area by Hard Rock Cafe, take an uber. 5 minute taxi ride cost us $20 bucks, scam!!!! TAKE AN UBER EVERYWHERE YOU GO Bell hops - Very accommodating. We needed to store our bags since we got in early and also at the end of our trip. Always willing to help. Front desk - Extremely professional and helpful. Answered all of our questions and informed us with everything we needed. All reviews are correct regarding "room change" if staying a Saturday night. Not convenient but understood once explained. Restaurant - All servers were both attentive and professional. Pool bar- They ignore, ignore, and ignore some more. If you need a drink, go to the restaurant bar. Food- Sub par and expensive. Picked "breakfast" included option, not the all-inclusive. Did a lot of excursions outside hotel. Saved a lot of money and the food was 10 times better. Hotel location - Need to take a taxi/uber as there isn't anything around the hotel. Hotel room- Very outdated but comfortable. Both room shower tubs clogged. Our view was amazing!!
I did extensive research regarding hotels in the area. This was by far the most economical choice. The bell hops, front desk, restaurant were excellent. Pool bar, don't hold your breath! Transportation - Don't get sucked in like we did and get ripped off. Our hotel was 15/20 minutes away from airport and we paid $65 US. TAKE AN UBER!!! We took an Uber back to airport and it was only $15 US. Also, if you're in the downtown area by Hard Rock Cafe, take an uber. 5 minute taxi ride cost us $20 bucks, scam!!!! TAKE AN UBER EVERYWHERE YOU GO Bell hops - Very accommodating. We needed to store our bags since we got in early and also at the end of our trip. Always willing to help. Front desk - Extremely professional and helpful. Answered all of our questions and informed us with everything we needed. All reviews are correct regarding "room change" if staying a Saturday night. Not convenient but understood once explained. Restaurant - All servers were both attentive and professional. Pool bar- They ignore, ignore, and ignore some more. If you need a drink, go to the restaurant bar. Food- Sub par and expensive. Picked "breakfast" included option, not the all-inclusive. Did a lot of excursions outside hotel. Saved a lot of money and the food was 10 times better. Hotel location - Need to take a taxi/uber as there isn't anything around the hotel. Hotel room- Very outdated but comfortable. Both room shower tubs clogged. Our view was amazing!!
10
Gerard
18 juin 2023
·
A séjourné 7 nuits
Fabulous staff who are all about making the guest feel like they are at their home away from home!
Fabulous staff who are all about making the guest feel like they are at their home away from home!
4
jose
1 juin 2023
·
A séjourné 5 nuits
Did not know that this was a timeshare property and did not know that they can change your rooms if you stay there on a saturday. I did learn my lesson as to do more research. I did not appreciate the staff and how he entered and sat down in our room to try to sell us a timeshare. After we told him no, the staff did not share anymore information about the property and how it included breakfast or any of the other amenities. They were unprofessional and I will not be coming back. The other royal properties seem like a huge upgrade over this one.
Did not know that this was a timeshare property and did not know that they can change your rooms if you stay there on a saturday. I did learn my lesson as to do more research. I did not appreciate the staff and how he entered and sat down in our room to try to sell us a timeshare. After we told him no, the staff did not share anymore information about the property and how it included breakfast or any of the other amenities. They were unprofessional and I will not be coming back. The other royal properties seem like a huge upgrade over this one.
10
LaChaune Helena
4 juin 2023
·
A séjourné 5 nuits
The Royal Islander experience was top notch! Staff was exceptional,patient,helpful and kind. Loved, Loved, Loved this resort!
The Royal Islander experience was top notch! Staff was exceptional,patient,helpful and kind. Loved, Loved, Loved this resort!
10
Karen
22 mars 2023
·
A séjourné 7 nuits
This was my second time staying at the royal Islander, Me and my husband knew we wanted to stay at the royal Islander because of how friendly and welcoming the staff are.
This was my second time staying at the royal Islander, Me and my husband knew we wanted to stay at the royal Islander because of how friendly and welcoming the staff are.
4
Joe
7 juil. 2023
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A séjourné 8 nuits
Rude staff at counter, cable was down for 3 days nobody did anything about it. Overprice breakfast and not accommodating!
Rude staff at counter, cable was down for 3 days nobody did anything about it. Overprice breakfast and not accommodating!
4
Simon
20 déc. 2022
·
A séjourné 1 nuit
It took forever to check in because they only had one one person checking in people and he was pissed. Be prepared to answer redundant questions including your profession! Move on to the next place!
It took forever to check in because they only had one one person checking in people and he was pissed. Be prepared to answer redundant questions including your profession! Move on to the next place!
2
Dario
19 déc. 2022
·
A séjourné 19 336 nuits
Unprofessional and incompetent at reception desk, average service time 15 mins for each guest, my check in took 45 mins (only e people before me), I was asked 300 dollars deposit, credit card and debit card on MasterCard circuit did not work (never happened before), ATM not working, left alone with my own problem for 2 hours to try to find a way to pay the deposit. It was a nightmare, after 15 hours flight I was totally ignored at the check in 'cause I could not find a way to pay the deposit. Ventilator was very loud, could not sleep, a constant thrill from landphone every 30 mins, not sure what that was.
Unprofessional and incompetent at reception desk, average service time 15 mins for each guest, my check in took 45 mins (only e people before me), I was asked 300 dollars deposit, credit card and debit card on MasterCard circuit did not work (never happened before), ATM not working, left alone with my own problem for 2 hours to try to find a way to pay the deposit. It was a nightmare, after 15 hours flight I was totally ignored at the check in 'cause I could not find a way to pay the deposit. Ventilator was very loud, could not sleep, a constant thrill from landphone every 30 mins, not sure what that was.
6
Earth
13 juil. 2023
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A séjourné 5 nuits
Customer service was poor. The rooms did not reflect what they showed on expedia.and they have a very steep incline to the entrance of the hotel and a golf cart is not provided for someone to come and get you. Also,an ocean view is actually a partial view. if you want an ocean view You must select beach front As well,when we first arrived, there was a very strong overwhelming sweet smell in the vestibule. Would I stay here again. No!
Customer service was poor. The rooms did not reflect what they showed on expedia.and they have a very steep incline to the entrance of the hotel and a golf cart is not provided for someone to come and get you. Also,an ocean view is actually a partial view. if you want an ocean view You must select beach front As well,when we first arrived, there was a very strong overwhelming sweet smell in the vestibule. Would I stay here again. No!
10
Civil
11 juil. 2023
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A séjourné 5 nuits
I liked the hotel and access to beaches. Staff at the front desk wasn’t so friendly.
I liked the hotel and access to beaches. Staff at the front desk wasn’t so friendly.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Situé en bord de mer et dans un cadre agréable, mais un peu en retrait de la route principale, ce qui nécessite souvent un transport pour rejoindre les restaurants et les commerces; les bus et une navette gratuite vers les propriétés sœurs facilitent les déplacements. Plusieurs personnes mentionnent une marche raide pour rejoindre la route et des taxis coûteux.
Avis de voyageur à ce sujet
10
Rachel Marie
11 juin 2023
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A séjourné 7 nuits
This hotel is beautiful, we absolutely loved it and the stunning views of the beach are amazing, the staff is great and friendly as well, there is a convenience store at hotel and 3 restaurants but if you want to go shopping or to other restaurants you will need transportation, I recommend the bus it’s like a five min walk and cost 12 pesos per person, under $1, don’t worry there are many tourists one the bus
This hotel is beautiful, we absolutely loved it and the stunning views of the beach are amazing, the staff is great and friendly as well, there is a convenience store at hotel and 3 restaurants but if you want to go shopping or to other restaurants you will need transportation, I recommend the bus it’s like a five min walk and cost 12 pesos per person, under $1, don’t worry there are many tourists one the bus
4
Lesley E
1 janv. 2023
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A séjourné 19 357 nuits
All inclusive resort don't included any food and beverage. The room condition a little old. Far away from main street.
All inclusive resort don't included any food and beverage. The room condition a little old. Far away from main street.
10
Dineshkant
27 févr. 2023
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A séjourné 3 nuits
Very nice hotel. Our room was on 8th floor and ocean front with great view of beach and ocean. Large spacious, comfortable room. Large swimming pool. Safe box in the room. Grocery store on the premise. Provides free shuttle to royal sands and royal cancun. Safe area. Public bus service outside hotel. Highly recommend. Will stay again.
Very nice hotel. Our room was on 8th floor and ocean front with great view of beach and ocean. Large spacious, comfortable room. Large swimming pool. Safe box in the room. Grocery store on the premise. Provides free shuttle to royal sands and royal cancun. Safe area. Public bus service outside hotel. Highly recommend. Will stay again.
8
Thea
30 déc. 2022
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A séjourné 19 347 nuits
Clean property, located on the beach, but an odd walk to get to/from the main road. Rooms were spacious and clean, service was excellent except for one specific server. Overall, we enjoyed our time.
Clean property, located on the beach, but an odd walk to get to/from the main road. Rooms were spacious and clean, service was excellent except for one specific server. Overall, we enjoyed our time.
8
Efrain
7 juil. 2023
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A séjourné 4 nuits
I imagine that because the building is so old there are many visual details to fix and thus make it more attractive. What I did not like is that the shopping area is more than half an hour away, and you have to rent a car or public transport, which is not good at all.
I imagine that because the building is so old there are many visual details to fix and thus make it more attractive. What I did not like is that the shopping area is more than half an hour away, and you have to rent a car or public transport, which is not good at all.
10
Abby
26 juin 2023
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A séjourné 1 nuit
The room was very comfortable and all the food options were great. Receptionist and wait staff were all very friendly and helpful. The stretch of beach at this resort is much better than most of the other resorts on the strip.
The room was very comfortable and all the food options were great. Receptionist and wait staff were all very friendly and helpful. The stretch of beach at this resort is much better than most of the other resorts on the strip.
8
Ross
12 juil. 2023
·
Walking into the lobby was concerning - it smelled of antiseptic cleaner, and was severely outdated. The receptionist, however, was very pleasant and check-in was easy. The room is also outdated, but very clean and the ocean view from the 8th floor was absolutely amazing. The full kitchen is well stocked. The resort grounds are also very clean. The little market in the lobby has a lot of stuff at reasonable prices. We enjoyed the pool and the activity staff were fun and nice. We only at the Cayo Largo restaurant and it was good. The beach is also really nice, equipped with showers to rinse sand/salt off. There is a very steep drop off into the water on the left side of the beach. We stayed in the middle where you could wade into the water for a long ways before it got deep. I liked this place. We were only here for a brief 2-day layover but would happily stay here again for a longer stint.
Walking into the lobby was concerning - it smelled of antiseptic cleaner, and was severely outdated. The receptionist, however, was very pleasant and check-in was easy. The room is also outdated, but very clean and the ocean view from the 8th floor was absolutely amazing. The full kitchen is well stocked. The resort grounds are also very clean. The little market in the lobby has a lot of stuff at reasonable prices. We enjoyed the pool and the activity staff were fun and nice. We only at the Cayo Largo restaurant and it was good. The beach is also really nice, equipped with showers to rinse sand/salt off. There is a very steep drop off into the water on the left side of the beach. We stayed in the middle where you could wade into the water for a long ways before it got deep. I liked this place. We were only here for a brief 2-day layover but would happily stay here again for a longer stint.
2
Regina
5 juil. 2023
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A séjourné 3 nuits
If you have bad knees or any walking limitations this isn’t the place to stay. I hate the fact that it is far from the bus lines and hard to get to the main road so that you could explore. They only allow taxis who overcharge on the property. Front desk is rude but the wait staff is amazing. The swim up bar closes way early as do the restaurants. I won’t stay here again. Also, the balcony was a sham, can’t even fit a chair it’s so slim
If you have bad knees or any walking limitations this isn’t the place to stay. I hate the fact that it is far from the bus lines and hard to get to the main road so that you could explore. They only allow taxis who overcharge on the property. Front desk is rude but the wait staff is amazing. The swim up bar closes way early as do the restaurants. I won’t stay here again. Also, the balcony was a sham, can’t even fit a chair it’s so slim
8
Maria
19 juin 2023
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A séjourné 7 nuits
The resort is wonderful! The staff is great. The rooms are nice. The hotel is set back from the main street so it makes eating out a little challenging. The restaurant on site was the only negative. Their breakfast buffet is wonderful; there are so many choices. It’s worth the price. But, the regular menu is very limited and the food is very blend and the meat is over cooked.
The resort is wonderful! The staff is great. The rooms are nice. The hotel is set back from the main street so it makes eating out a little challenging. The restaurant on site was the only negative. Their breakfast buffet is wonderful; there are so many choices. It’s worth the price. But, the regular menu is very limited and the food is very blend and the meat is over cooked.
8
Graeme
26 avr. 2023
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A séjourné 1 nuit
Good value for money - great hotel and restaurant staff- only here for a 1 night stopover enroute to Europe after spending 3 weeks throughout Mexico . Suited us well - only complaint not of hotel doing is the ridiculously high taxi fare from the airport to the hotel -20 minutes drive US$ 85 —- turns me off coming to this city to spend any money
Good value for money - great hotel and restaurant staff- only here for a 1 night stopover enroute to Europe after spending 3 weeks throughout Mexico . Suited us well - only complaint not of hotel doing is the ridiculously high taxi fare from the airport to the hotel -20 minutes drive US$ 85 —- turns me off coming to this city to spend any money
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Le buffet du petit-déjeuner reçoit souvent des compliments, mais dans l'ensemble, la nourriture et les boissons sont largement considérées comme chères, avec des options limitées sur place et des fermetures précoces. Les commentaires sur la qualité sont mitigés, plusieurs la qualifiant de moyenne ou fade.
Avis de voyageur à ce sujet
4
Lokesh
10 déc. 2022
·
Beautiful aesthetics but basic experience The staff is most of the time just selling your packages, gets irritating after a while. Very pricy restaurant but very basic food. The waiters will not refill any buffet ever and you’ll leave hungry n disappointed. Daily same breakfast buffet Nthg new. At times when you have buffet it’s super expensive and they say kitchen is closed only buffet is served thus forcing customers to have no option. Silly excuses to not accept pesos and mostly USD at reception, other places in resort accept pesos. Basically very luxurious VIP pricing but basic experience. Will definitely book a better resort for the price next time.
Beautiful aesthetics but basic experience The staff is most of the time just selling your packages, gets irritating after a while. Very pricy restaurant but very basic food. The waiters will not refill any buffet ever and you’ll leave hungry n disappointed. Daily same breakfast buffet Nthg new. At times when you have buffet it’s super expensive and they say kitchen is closed only buffet is served thus forcing customers to have no option. Silly excuses to not accept pesos and mostly USD at reception, other places in resort accept pesos. Basically very luxurious VIP pricing but basic experience. Will definitely book a better resort for the price next time.
6
Jason
2 avr. 2023
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A séjourné 7 nuits
The building is old and limited entertainment activities. Restaurant foods are OK. You can find better food and better price outside the restaurant.
The building is old and limited entertainment activities. Restaurant foods are OK. You can find better food and better price outside the restaurant.
6
Stephan
27 mars 2023
·
A séjourné 2 nuits
Je n'ai été avisé qu'à notre arrivée que nous devions changer de chambre le samedi, ce qui est un inconvénient majeur. Je savais que cette possibilité existait, mais il aurait été facile de nous prévenir avant et de nettoyer notre chambre du samedi en priorité pour en faciliter l'accès. Le resto ferme tôt et le bar aussi. sinon, le personnel était gentil et la prestation de services très bien. Les installations sont confortables, belle piscine, belle plage. Supermarché très pratique.
Je n'ai été avisé qu'à notre arrivée que nous devions changer de chambre le samedi, ce qui est un inconvénient majeur. Je savais que cette possibilité existait, mais il aurait été facile de nous prévenir avant et de nettoyer notre chambre du samedi en priorité pour en faciliter l'accès. Le resto ferme tôt et le bar aussi. sinon, le personnel était gentil et la prestation de services très bien. Les installations sont confortables, belle piscine, belle plage. Supermarché très pratique.
6
Catherine V
5 août 2023
·
There is nowhere else to go eat. The food there is super expensive tacos are the cheapest food you could buy anywhere and I paid 25 dollars for 3 tacos and 3 quesadillas crazy. The staff members were not the friendliest and the pool was a bit dirty.
There is nowhere else to go eat. The food there is super expensive tacos are the cheapest food you could buy anywhere and I paid 25 dollars for 3 tacos and 3 quesadillas crazy. The staff members were not the friendliest and the pool was a bit dirty.
10
Maria de los ángeles
19 juin 2023
·
A séjourné 5 nuits
I like service ,views facilities etc. I did not like concierge service was not useful. Food not so good and 2 one reataurant open.The rest was enjoyable and beautiful views
I like service ,views facilities etc. I did not like concierge service was not useful. Food not so good and 2 one reataurant open.The rest was enjoyable and beautiful views
4
Joe
7 juil. 2023
·
A séjourné 8 nuits
Rude staff at counter, cable was down for 3 days nobody did anything about it. Overprice breakfast and not accommodating!
Rude staff at counter, cable was down for 3 days nobody did anything about it. Overprice breakfast and not accommodating!
8
Maria
19 juin 2023
·
A séjourné 7 nuits
The resort is wonderful! The staff is great. The rooms are nice. The hotel is set back from the main street so it makes eating out a little challenging. The restaurant on site was the only negative. Their breakfast buffet is wonderful; there are so many choices. It’s worth the price. But, the regular menu is very limited and the food is very blend and the meat is over cooked.
The resort is wonderful! The staff is great. The rooms are nice. The hotel is set back from the main street so it makes eating out a little challenging. The restaurant on site was the only negative. Their breakfast buffet is wonderful; there are so many choices. It’s worth the price. But, the regular menu is very limited and the food is very blend and the meat is over cooked.
10
Elyce
2 mars 2023
·
A séjourné 2 nuits
Great size rooms, easy beach access, nice pool with swim up bar, small convenience shop on-site, lack luster dinning and drinks. The rooms are dated but in good condition with nice patios.
Great size rooms, easy beach access, nice pool with swim up bar, small convenience shop on-site, lack luster dinning and drinks. The rooms are dated but in good condition with nice patios.
8
Shara
3 juil. 2023
·
A séjourné 6 nuits
I liked that we had access to all royal locations in the area and they were all accessible via a free shuttle that runs every hour. The accommodations exceeded my expectations. I found the food to be very expensive and the folks in our group with dietary restrictions or allergies had a hard time because allergens were not clearly labeled on buffet items.
I liked that we had access to all royal locations in the area and they were all accessible via a free shuttle that runs every hour. The accommodations exceeded my expectations. I found the food to be very expensive and the folks in our group with dietary restrictions or allergies had a hard time because allergens were not clearly labeled on buffet items.
6
sandra
22 janv. 2023
·
A séjourné 19 344 nuits
very old. not variety of restaurants, food expensive
very old. not variety of restaurants, food expensive
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Sarah
13 mars 2023
·
A séjourné 1 nuit
We only stayed here one night, but we enjoyed the access to the beach and the lovely view from our room. The room is dated, but it was clean. There was dining as well, and although it was over-priced for what was provided, it was convenient.
We only stayed here one night, but we enjoyed the access to the beach and the lovely view from our room. The room is dated, but it was clean. There was dining as well, and although it was over-priced for what was provided, it was convenient.
10
Chris
12 mars 2023
·
A séjourné 7 nuits
Our family stayed for a week. Everything was fantastic. Kids loved the iguanas and turtles and we loved the service and beach. Dislikes - Leaving to go home!!!
Our family stayed for a week. Everything was fantastic. Kids loved the iguanas and turtles and we loved the service and beach. Dislikes - Leaving to go home!!!
10
Jana
10 mars 2023
·
A séjourné 1 nuit
The property is beautiful. The room bathroom needs a make over. It is old and the edges in the room need cleaned better. It's just old.
The property is beautiful. The room bathroom needs a make over. It is old and the edges in the room need cleaned better. It's just old.
8
Deborah
8 mars 2023
·
A séjourné 3 nuits
The Staff is so accommodating and have become friends!
The Staff is so accommodating and have become friends!
10
Juan
6 mars 2023
·
A séjourné 4 nuits
Great room, food, staff, and hotel.
Great room, food, staff, and hotel.
Politiques de l’établissement
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Équipements populaires
Navette aéroport
Restaurant
Réception ouverte 24h/24
Centre d'affaires
Service en chambre
Concierge
Services
Centre d'affaires
Concierge
Réception ouverte 24h/24
Baby-sitting/Services pour enfants
Service de change
Personnel multilingue
Blanchisserie
Magasins
Zone fumeurs
Activités
Parcours de golf
Plage privée
Jardin
Jet-ski
VTT
Plongée
Planche à voile
Canoë
Beach soccer et volley-ball
Piscine extérieure
Tennis de table
Terrasse
Général
Service en chambre
Restaurant
Sauna
Massage
Spa et centre de bien-être
Bain de vapeur
Club pour enfants
Chaises hautes
Beach Sun Loungers
Coffee Shop/Café
Bar (Swim-up)
Wheelchair Accessible (Limited)
Parking
Navette aéroport
Connexion Internet
Wi-fi