Name: Holiday Inn Johannesburg-Rosebank by IHG
Address: Oxford Road, Johannesburg, South Africa, Johannesburg, Gauteng, ZA
Price range: US$80–US$109 per night
Rating: 8.58

What guests think

Across reviews of Holiday Inn Johannesburg-Rosebank by IHG, travelers highlight a highly convenient Rosebank location with direct mall access and Gautrain links, plus comfortable rooms, making it a practical base for business and sightseeing in Johannesburg.

Feedback does note occasional housekeeping lapses and maintenance issues, including pests, worn linens, leaking showers, TV or USB problems, and some aging fittings like lifts. Breakfast draws plenty of praise, though a few reviews mention limited hot items at late service, inconsistent quality, and poor accommodation of specific dietary needs. Service is widely commended for warmth and attentiveness, with a few frustrations around strict or delayed check-in, luggage help, or airport pickup. Overall, expect a mall-linked base with warm service and solid value.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Direct access to Rosebank malls is a standout convenience; the on site restaurant and bar are acceptable and underground parking is easy for some. A few mentions note aging lifts, a segmented smoking floor, and one report of cloudy pool water.

Related guest reviews

6

Jose Luis

6 Mar 2024

·

Stayed 3 nights

El hotel se encuentra ubicado en el Rosebank Mall, con acceso directo a éste. La entrada del hotel está frente a la parada del “Hop on Hop off bus” y al lado del metro que lleva al aeropuerto. La piscina del hotel está ok, el agua estaba siempre algo turbia, así que no la usé. El desayuno es muy simple. Escribí al hotel para preguntar si tenían opciones sin gluten, pero nunca respondieron a mi petición. Al llegar volví a preguntar, me dijeron que tendrían algo para el día siguiente, pero no fue cierto. Reporté esto a servicio a huéspedes, pidieron disculpa pero no hubo nunca nada sin gluten. Finalmente el último día ni me molesté en ir a ver el desayuno.

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10

Alan

14 Sept 2024

·

Stayed 4 nights

Second visit to this property. Great hotel! Comfortable rooms, easy underground parking and wonderful location. The Zone contains a multitude of great restaurants on the walking street level as well as terrific shopping and an excellent African Art Craft Market in the Rosebank Mall.

10

Paul

14 Jun 2025

·

Stayed 1 night

I stayed here as it’s a pick up point for an Intrepid Travel tour. Comfortable, clean and safe within easy walk to shopping mall / restaurants via linked lift / walkway

8

agostino

13 Jul 2025

·

Stayed 1 night

Very convenient location. Mall has a lot of options.

8

Belinda Akorfa

7 Dec 2024

·

Stayed 4 nights

The location was safe. Hotel has a private link to the mall which is awesome.

10

Paul

8 Jul 2025

·

Stayed 1 night

Excellent value for money. Comfortable rooms, clean, safe and the restaurant for dinner and breakfast was good too. I stored my bags here safely for 4 days whilst I went on a safari too. The hotel is connected to a shopping mall with a secure entrance / exit, and you can walk to shops and restaurants safely. Highly recommended

8

Akhter

4 Mar 2025

·

Stayed 3 nights

Stayed at the Holiday Inn Rosebank for 3 nights in March. Good stay all in all. the hotel internally connected to the mall and shopping centre next door which is incredibly convenient. Staff are very friendly and helpful but the property could do with some renovation, particularly the lifts. The only real negative was that they messed up meeting me on arrival at the airport.

8

Ruby

13 Mar 2025

·

Stayed 9 nights

Great location, great staff. There was an issue with one of our rooms and the staff assisted to make changes swiftly. They were helpful with organizing a surprise for my birthday with my sister. There smoking floor is sectioned and not on its own floor would be a con and finding hair around the room also a con. Both issues addressed professionally and efficiently. Overall great experience

10

Emmanuel

3 Apr 2024

·

Stayed 4 nights

This property is very close to the Zone and Rosebank Malls and the hotel has an entrance directly into the Zone Mall without necessarily walking out of the Hotel through the main entrance.

8

Sharon

20 Jul 2023

·

Stayed 3 nights

One minute walk to Rosebank mall with lots of great shops, places to eat and phone stores for a Tourist SIM. Bar and restaurant ok. Staff very friendly.

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Cleanliness

Rooms and public areas are generally clean, and many guests compliment housekeeping. However, several reviews report lapses such as cockroaches, worn or unclean linens, missing towels, and leaking showers.

Related guest reviews

10

JOSE

16 Jun 2023

·

Stayed 10 nights

Hotel espetacular. Excelente estadia. Colaboradores muito simpaticos e atenciosos. Limpeza nada a apontar de errado, tudo muito bom. Recomendo vivamente.

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10

Jacquelyn

6 Mar 2023

·

Stayed 6 nights

Every staff member was very professional, friendly, and efficient! The cleaning staff were exceptional!

6

Muhammad Fadhli

10 Mar 2025

·

Stayed 3 nights

Staff were great but cleanliness was not the best. Multiple small toavhes were spotted in my room

10

Tshepho

1 Feb 2023

·

Stayed 3 nights

Clean. NexttoAmenities.Quite

10

Johannes Petrus

4 Dec 2025

·

Stayed 2 nights

Room was clean and staff was very friendly and helpfull

6

Michael

4 Jan 2024

·

Stayed 1 night

showers do not drain properly and leak

4

PALOMA LYNETTE

2 Jun 2025

·

Stayed 2 nights

Cucarachas en el cuarto

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8

Ruby

13 Mar 2025

·

Stayed 9 nights

Great location, great staff. There was an issue with one of our rooms and the staff assisted to make changes swiftly. They were helpful with organizing a surprise for my birthday with my sister. There smoking floor is sectioned and not on its own floor would be a con and finding hair around the room also a con. Both issues addressed professionally and efficiently. Overall great experience

10

Henok

22 Jun 2024

·

Stayed 3 nights

Very clean, good location , next to shopping mall and restaurants

4

Faiyaz Ahmed

17 Oct 2023

·

Stayed 3 nights

Very Disappointed with Holiday Inn Rosebank...Torn fitted sheet, Broken toilet seat and flickering downlight in the room and toilet. After room service no towles in the bathroom, after complaining staff behaviour terrible towards us. Looking for manager as per staff no manager available in the weekend.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable and often spacious, with some modern interiors and city views. A few report issues like weak TV reception, limited outlets or USBs, AC tied to the key card, and occasional maintenance wear or leaks.

Related guest reviews

8

YUSUKE

14 Jan 2024

·

Stayed 1 night

ローズバンクモールへの直結通路もあり、モールへのアクセスは成功です。ヨハネスブルグで正面側も安心して歩くことができます。朝食も、いろいろな種類がありおいしい。改善していただきたい点は空調機エアコンの温度調整がうまくいかないところです。

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10

Jack

23 Aug 2025

·

Stayed 3 nights

The breakfast buffet was excellent including the service. The room was nicely appointed. The location was very convenient. The hop on/off bus point is right outside. Restarant options next to hotel are varied. Front desk staff are friendly and trained well.

10

Meggan

18 Oct 2025

·

Stayed 1 night

Beautiful large room with view. Delicious food, wonderful staff. Love this hotel!

6

kurt

1 Apr 2023

·

Stayed 1 night

convenient hotel, good service but showing its age. good value for money though

10

Karimi

5 May 2025

·

Stayed 2 nights

Attached to two mails, several dining out options. Access to public transport is 5 minute walk. Spacious rooms, room service available and ggood views.

10

Rachel

22 Mar 2024

·

Stayed 1 night

The property is easy to get to. The location is great being near the mall and restaurants. The room is a good size. The bathroom is clean and nice. Beds are comfy. Pillows are ok. The TV is terrible. Only 1 or two channels come in better then the others and all they play is soccer. I get it. It's soccer, everyone favorite sport unless you don't watch sports. Haha. The rest of the channels are so full of static, you can not watch them. And the air con only works with your room key in card reader so if you only have one key card, it shuts off when you leave the room. Which makes it warm when you return.

6

Michael

4 Jan 2024

·

Stayed 1 night

showers do not drain properly and leak

10

Dennis

22 Sept 2024

·

Stayed 1 night

One complaint, the USB didn't work.

10

Paul

8 Jul 2025

·

Stayed 1 night

Excellent value for money. Comfortable rooms, clean, safe and the restaurant for dinner and breakfast was good too. I stored my bags here safely for 4 days whilst I went on a safari too. The hotel is connected to a shopping mall with a secure entrance / exit, and you can walk to shops and restaurants safely. Highly recommended

6

Layla

6 Mar 2025

·

Stayed 1 night

Não parece padrão da rede Holliday inn. Tinha apenas uma única tomada no quarto e o Wi-Fi do hotel não funcionava no quarto.

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Service

Service is widely praised as friendly, attentive, and often going above and beyond. Isolated complaints cite strict or delayed check in, no luggage help, and a missed airport pickup.

Related guest reviews

8

Nicolo

1 Feb 2026

·

Stayed 1 night

The hotel is conveniently located, has a good breakfast buffet and the staff is very helpful and professional

10

Unali

26 May 2025

·

Stayed 1 night

Hotel and staff went out of their way to help us celebrate a birthday. Baloons and treats left in the room. Great service all round.

2

neelandran

3 Mar 2023

·

Stayed 1 night

All three rooms were not available at Checkin …. Rooms were only ready after 6pm due to no clean linen.

10

Jacquelyn

6 Mar 2023

·

Stayed 6 nights

Every staff member was very professional, friendly, and efficient! The cleaning staff were exceptional!

10

DeaDotta

15 Jul 2025

·

Stayed 3 nights

My arrival was delayed due to canceled flight, but my roommate arrived on time, and was sick. The staff stepped in and took care of her, waiting on her, checking on her-- they were fantastic! They certainly went 'about and beyond'. A BIG THANK YOU to the staff. We ate breakfast and one eve meal there, food was excellent! The 'hop on hop off' bus starts at this hotel which is very convenient

6

Ashraf

17 Mar 2023

·

Stayed 3 nights

Nice location. But no body cane to help me with 4 luggage, they said that they don’t offer this Service. Such Service you get in 3 Star Hotel. Breakfast was OK. ROOM was acceptable. I will never come to this Hotel again.

10

brenda

12 Dec 2024

·

Stayed 2 nights

Wonderful location and very accommodating staff.

8

Akhter

4 Mar 2025

·

Stayed 3 nights

Stayed at the Holiday Inn Rosebank for 3 nights in March. Good stay all in all. the hotel internally connected to the mall and shopping centre next door which is incredibly convenient. Staff are very friendly and helpful but the property could do with some renovation, particularly the lifts. The only real negative was that they messed up meeting me on arrival at the airport.

10

Trina

25 Jul 2025

·

Stayed 2 nights

My arrival transport did not show but they complimented me the return trip. Also as an early check was no available I was given a free drink while I waited. This is the service you need to make up for any shortcomings. Keep up the great work

10

George

14 Jan 2025

·

Stayed 7 nights

A great place to stay for Jo’Burg! The place is clean, safe, perfectly located at the mall, next to Gautrain, and on a major street. All staff were very friendly and helpful at all times. Will definitely stay there on all my Jo’Burg trips!!

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Location

Excellent Rosebank location with direct access to malls, many dining options, Gautrain links to the airport, and the hop on hop off bus at the door. One guest was cautioned about walking outside, but many felt secure around the malls and station.

Related guest reviews

8

David

20 Jun 2025

·

Stayed 1 night

The hotel was very nice, conveniently located next to two excellent, safe shopping malls. Too bad that it's not, according to the hotel staff, safe to walk around outside in what appears to be a pretty nice area.

10

Jack

23 Aug 2025

·

Stayed 3 nights

The breakfast buffet was excellent including the service. The room was nicely appointed. The location was very convenient. The hop on/off bus point is right outside. Restarant options next to hotel are varied. Front desk staff are friendly and trained well.

10

Boris

6 Dec 2023

·

Stayed 5 nights

Perfect location next to Rosebank Mall, Gutrain Station and City Sightseeing Bus starting station. Multiple dining options just outside of the hotel. Nice area for evening stroll. Would recommend.

8

DANIEL

23 Apr 2025

·

Stayed 2 nights

Good standard holiday inn - next to Gautrain, Rosebank Mall and tour bus

10

Paul

14 Jun 2025

·

Stayed 1 night

I stayed here as it’s a pick up point for an Intrepid Travel tour. Comfortable, clean and safe within easy walk to shopping mall / restaurants via linked lift / walkway

8

Belinda Akorfa

7 Dec 2024

·

Stayed 4 nights

The location was safe. Hotel has a private link to the mall which is awesome.

10

Paul

8 Jul 2025

·

Stayed 1 night

Excellent value for money. Comfortable rooms, clean, safe and the restaurant for dinner and breakfast was good too. I stored my bags here safely for 4 days whilst I went on a safari too. The hotel is connected to a shopping mall with a secure entrance / exit, and you can walk to shops and restaurants safely. Highly recommended

10

Julie-Anne

30 May 2025

·

Stayed 1 night

As a solo female traveller I was a bit worried about safety visit g South Africa. This hotel was the perfect choice for access to transport, nearby food and shopping and the hop on hop off bus right at the door. Highly recommend.

10

Glenn

15 Oct 2025

·

Stayed 3 nights

Excellent location, with easy access to several places to eat and shop

10

Emmanuel

3 Apr 2024

·

Stayed 4 nights

This property is very close to the Zone and Rosebank Malls and the hotel has an entrance directly into the Zone Mall without necessarily walking out of the Hotel through the main entrance.

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Dining

Breakfast is frequently described as very good with a wide variety, and several guests enjoyed dinners or room service. Some found the breakfast inconsistent—hot items not hot, reduced late service, limited options, and poor gluten free accommodation.

Related guest reviews

8

Nicolo

1 Feb 2026

·

Stayed 1 night

The hotel is conveniently located, has a good breakfast buffet and the staff is very helpful and professional

6

Jose Luis

6 Mar 2024

·

Stayed 3 nights

El hotel se encuentra ubicado en el Rosebank Mall, con acceso directo a éste. La entrada del hotel está frente a la parada del “Hop on Hop off bus” y al lado del metro que lleva al aeropuerto. La piscina del hotel está ok, el agua estaba siempre algo turbia, así que no la usé. El desayuno es muy simple. Escribí al hotel para preguntar si tenían opciones sin gluten, pero nunca respondieron a mi petición. Al llegar volví a preguntar, me dijeron que tendrían algo para el día siguiente, pero no fue cierto. Reporté esto a servicio a huéspedes, pidieron disculpa pero no hubo nunca nada sin gluten. Finalmente el último día ni me molesté en ir a ver el desayuno.

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8

Luiz H M

7 Jan 2025

·

Stayed 3 nights

Everything was good. If you have a late breakfast be advised that not all items will be offered. No juice, fruit not in the freshest condition…

10

Regina

5 Jan 2026

·

Stayed 3 nights

Quarto limpo, excelente variedade no cafe da manhã. Varios restaurantes para ir a pè nos arredores. O hotel tem uma entrada para o shopping. O sopping é otimo com varias lojas.

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10

Paul

8 Jul 2025

·

Stayed 1 night

Excellent value for money. Comfortable rooms, clean, safe and the restaurant for dinner and breakfast was good too. I stored my bags here safely for 4 days whilst I went on a safari too. The hotel is connected to a shopping mall with a secure entrance / exit, and you can walk to shops and restaurants safely. Highly recommended

8

Memory

12 Jan 2024

·

Stayed 7 nights

Friendly helpful staff. The hotel is connected to Rosebank Mall which is the biggest convinience, also lots of places to eat just around the corner. The breakfast was not great, There were several options but the quality of food needs improvement.

10

Pav

27 Jul 2025

·

Stayed 2 nights

Excellent location, superb staff, great room, fantastic breakfast

10

Keryn

18 Jul 2024

·

Stayed 1 night

Amazing.. room service food was incredible

10

Douglas

9 Jul 2024

·

Stayed 3 nights

Good location, Great view over city, Friendly staff Food just so so

10

James R

19 Apr 2025

·

Stayed 6 nights

I felt like breakfast could have more choices and the hot food was not hot. Better equipment to keep food warm is needed.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$84
February	US$94
March	US$91
April	US$89
May	US$81
June	US$74
July	US$87
August	US$93
September	US$87
October	US$95
November	US$106
December	US$79

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6 $100	7 $109	8	9	10	11 $84	12 $80
13 $81	14 $102	15 $107	16 $109	17 $109	18 $83	19 $83
20 $84	21 $86	22 $88	23 $89	24 $87	25 $83	26 $82
27 $80	28 $83	29 $96	30 $92

Su	Mo	Tu	We	Th	Fr	Sa
				1 $83	2 $86	3 $86
4 $81	5 $95	6 $90	7 $97	8 $89	9 $81	10 $81
11 $81	12 $98	13 $96	14 $97	15 $99	16 $81	17 $81
18 $81	19 $96	20 $99	21 $99	22 $96	23 $82	24 $81
25 $81	26 $93	27 $91	28 $92	29 $89	30 $81	31 $81

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About this property

Location

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What guests think

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