Rusutsu Resort Hotel & Convention

Hotel is huge. The ski in and ski out is positive, the onsen is good, but I don’t think it is a natural hot spring as they claimed to be in north building. The room is just average at best, the toilet room smells bad, that shows the staff doesn’t clean well. The hotel has a few restaurants, but their food all very mediocre. The breakfast buffet is very crowded, don’t understand why they can’t not open the other restaurant place for breakfast too. The on-site ski rental place is twice expensive as the outside rental store just about 5 minutes away. And the staff there is so bad, the ones in the premium rental store are just sitting there staring at you as if they are the customers. Overall, this is not a hotel with good service. But they have the monopoly in the resort. They know people don’t have choice, but keep coming.

Great resort hotel

The good stuff - ski in out location. A few food options onsite and convenience stores across the road. Good onsen and not too crowded. Tip - the air conditioning is centrally controlled so unfortunately the room was sweltering. The best option is to turn it off near the bed and open the window a little. Take the free gondola to the restaurant up the mountain. Reasonable price and quality. The rooms are pretty dated which was a bit surprising given the price. Having stayed at the Westin across the road I was surprised by the difference.

Great location, ski in ski out - but average food (both breakfast and restaurants within hotel complex)

Amazing snow fields. The hotel itself is pretty dated but it didn’t bother us much. We will be back in the future