Is parking available at the property?

Parking is available on-site and is complimentary for guests. However, it is limited, so early arrival is recommended to secure a spot.

Is breakfast offered at the hotel?

Yes, a complimentary breakfast is provided for guests. It is served daily, although specific serving hours are not detailed.

Does the hotel allow pets?

Pets are not allowed at the property, but service animals are permitted.

What are the check-in and check-out times?

Check-in is available from 3:00 PM until 6:00 PM, and check-out is required by 10:00 AM. Early check-in or late check-out may be requested, but availability is not guaranteed.

Are airport shuttle services available?

Yes, airport shuttle services are available. Guests can arrange transfers prior to their check-in date, but specific pricing details are not provided.

What accessibility features does the hotel offer?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details about bathrooms and pool access features are not mentioned.

Where is the hotel located in relation to local attractions?

The hotel is situated in Rusutsu, surrounded by mountains. It is close to Rusutsu Resort and Niseko Tokyu Grand HIRAFU, and within reach of natural attractions like Lake Toya and Shikotsu-Toya National Park.

Does the hotel have a swimming pool?

Yes, there is an indoor swimming pool available for guests. Specific operational hours are not provided, but it is a year-round facility.

Are children allowed at the hotel?

Children are welcome at the property. Kids up to the age of 5 years can stay for free if using existing beds in the parent or guardian's room.

What are the policies regarding extra beds and cribs?

The hotel offers cribs for infants at a cost of JPY 13,100 per night. Rollaway or extra beds are not available, and advance request for cribs is recommended.

The Vale Rusutsu Hotel in Japan

Average nightly price at The Vale Rusutsu by month, last 12 months (USD)
Month	Average price
March	$348
April	$305
May	$192
June	$192
July	$191
August	$196
September	$217
October	$212
November	$210

What guests think

At The Vale Rusutsu, reviewers praise the spacious, modern units with full kitchens and laundry, strong cleanliness, and a highly regarded onsen, while noting convenient ski access that sometimes involves walks within the connected Rusutsu Resort complex.

Dining is a recurring weak spot, with few on-site options, average breakfasts, and restaurants located a notable walk away. Service is generally friendly and helpful, though a handful of guests reported inflexibility, language barriers, or unresolved issues. Overall, expect a modern, condo-style base well suited to skiing.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests consistently praise the onsen/spa and convenient ski lockers; parking is free with ample spaces. A covered walkway connects to Rusutsu Resort facilities, though some amenities require a walk.

Related guest reviews

10

Calvert

Mar 2, 2025

·

Stayed 4 nights

Very nice hotel/condo. Convenient to the slopes, on site onsen was very clean and easy to access. Bit of a walk to dinning options, but nice in room pizza and a small cafe near by. Included ski lockers was really helpful. Staff were very friendly and went out of their way to make sure we had everything we needed. Would strongly recommend

10

siu ping carol

Mar 26, 2025

·

Stayed 4 nights

A prefect place for ski trip. I like the kitchen and onsen very much.

10

Hon

Feb 10, 2026

·

Stayed 2 nights

Amenities were top.

10

Chiew

Sep 14, 2025

·

Stayed 2 nights

Luxurious unit with all the necessary appliances in kitchen, laundry, Onsen pools, free parking and courteous staff.

10

Andrew Mun Tuck

Jul 27, 2025

·

Stayed 2 nights

Very nice unit,clean and hygiene is very good. We enjoy the stay. Location, self drive is easy and plenty of parking.

8

Justin

Oct 8, 2025

·

Stayed 1 night

The view and spa was very good.

10

Kelly Jane

Dec 18, 2023

·

Stayed 1 night

Excellent luxury ski apartment. Great amenities. Ski in and pull out. Ski lockers and onsen were a nice touch as well as cafe with complementary coffee.

10

Lin

Feb 20, 2024

·

Stayed 4 nights

Rooms are clean and well maintained. Easy access to slopes. Ski in ski out. Onsen is on the first floor.

10

Nicholas

Dec 12, 2023

·

Stayed 4 nights

The customer service at the Vale is one of the best parts. We were especially impressed when the staff arranged a complimentary shuttle for us to our dinner spot due to the unavailability of taxis. Jo, the friendly and helpful driver from Germany, was a friendly driver and great conversationalist! The spa is one of the best that I've ever been to. Loved how it was also clean, and had long hours. Rooms are very modern + great views. Loved the in-unit washer/dryer. Highly recommend.

10

TZE WAI

Feb 18, 2024

·

Stayed 2 nights

The connecting walkway towards Rusutsu Resort is very convenient and the restaurants are very good except that booking is required during peak seasons.

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Cleanliness

Most reviews describe the property and rooms as very clean and well maintained. A few noted dead bugs or minor housekeeping/maintenance lapses.

Related guest reviews

8

Chugo

Aug 14, 2022

·

Stayed 2 nights

設備はとてもよかったです。新しく全体的には綺麗でしたが、窓際に小虫がたくさん落ちていたのが、とても残念でした、

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10

Andrew Mun Tuck

Jul 27, 2025

·

Stayed 2 nights

Very nice unit,clean and hygiene is very good. We enjoy the stay. Location, self drive is easy and plenty of parking.

10

akihik

Aug 12, 2024

·

Stayed 1 night

初めて利用したが、全て非常に良かった。清潔感、部屋の設備、雰囲気、施設内全て良かった。また、スタッフは皆さん良心的で悪い点を探す事ができないくらい良い宿泊先でした。

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8

Justin

Nov 10, 2025

·

Stayed 1 night

room is nice but there were few dead bugs on the floor when we checked in the hotel. The phone wasn't working so I have to go to the counter to ask for support. After the support came the phone still not working so we have to use our cellular phone to call hotel for all the hotels related questions and support. I wonder what if the customer doesn't have the option to make local calls then they will need to visit front desk each time when they have a question.

10

Takuya

Aug 13, 2024

·

Stayed 2 nights

清潔な感じで良かった

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10

Tony

Apr 14, 2025

·

Stayed 3 nights

Amazing rooms. No issues with cleanliness. Had a dishwasher and laundry machine. Hotel staff even had a driving service to drive us to nearby stores/restaurants. I would come here again even if I didn't ski.

10

Hiroaki

Aug 15, 2022

·

Stayed 3 nights

部屋も広くて清潔かつ設備も整っていて快適でした。特にランドリー・洗剤が部屋にあったので複数泊滞在には助かりました。隣接の温泉も入れるし、ルスツリゾートの施設にも歩いていけるし、スタッフも快く対応してくれて、快適な旅行が出来ました。ルスツに行く際にはまた利用したいと思います。

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10

Camille

Apr 3, 2025

·

Stayed 2 nights

Truly enjoyed this property. The staff George, Liam and Yvonne were outstanding. Each displaying the highest form of professionalism for their roles! Staff were all kind. Property was extremely clean. I really enjoyed the privacy of each unit and the views were amazing! Highly recommend this property as it is true luxury!!

10

JONG JOO

Feb 10, 2024

·

Stayed 3 nights

위치, 시설, 청결도 뭐 하나 빠지지 않았던 숙소. 노스윙이랑 비교가 안되는 경험. 6층 온천과 근접한 위치, 식기세척기와 세탁기, 건조기까지 완비. 로비 카페에서 쌀 고기 배추같은 간단한 식재료 모두 구입가능했음(주방에 전기밥솥 있음). 조식옵션 포함시, 옥토버페스트, 중식, 일식, 베이커리(테이크아웃)이용 가능.(베이커리 생각보다 너무 훌륭함!) 루스츠 다음에 올때도 여기로 꼭 다시 올것임!

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10

sohyun

Aug 18, 2025

·

Stayed 2 nights

숙소는 모두 만족합니다 청결했고 친절했고, 늦은 밤 체크인으로 저녁을 못 먹는 상황에 직원분께서 편의점까지 안내해주어 행복한 저녁을 먹을 수 있었어요...친절한 배려에 감사드립니다

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Rooms

Rooms are spacious, modern, and well equipped with full kitchens, washers/dryers, and scenic views, making longer stays easy. Guests consistently find them comfortable and well designed.

Related guest reviews

10

Hiroaki

Aug 16, 2025

·

Stayed 3 nights

Nice Room! Nice View! Nice Hospitality‼︎

10

siu ping carol

Mar 26, 2025

·

Stayed 4 nights

A prefect place for ski trip. I like the kitchen and onsen very much.

10

Chiew

Sep 14, 2025

·

Stayed 2 nights

Luxurious unit with all the necessary appliances in kitchen, laundry, Onsen pools, free parking and courteous staff.

8

HIROKO

Aug 15, 2025

·

Stayed 1 night

キッチン、食器など館内設備が充実

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10

Cecilia

Aug 30, 2025

·

Stayed 1 night

The unit was amazing! Would definitely come back.

10

Tony

Apr 14, 2025

·

Stayed 3 nights

Amazing rooms. No issues with cleanliness. Had a dishwasher and laundry machine. Hotel staff even had a driving service to drive us to nearby stores/restaurants. I would come here again even if I didn't ski.

10

Stacey

Mar 30, 2025

·

Stayed 3 nights

Property is roomy and rooms are well kept with nice views! Great ski in and out

10

Camille

Apr 3, 2025

·

Stayed 2 nights

Truly enjoyed this property. The staff George, Liam and Yvonne were outstanding. Each displaying the highest form of professionalism for their roles! Staff were all kind. Property was extremely clean. I really enjoyed the privacy of each unit and the views were amazing! Highly recommend this property as it is true luxury!!

8

Cyriac

Jul 21, 2025

·

Stayed 1 night

This place is fantastic - new, large rooms, extra features like washer and dryer and dishwasher. Only problem: The monstrous old resort next door made for mass tourism and endless tour buses hauling in thousands of guests. The two properties are connected but couldn’t be more different. They don’t fit to each other at all. The “town” itself has two convenience stores, that’s it. But the actual hotel itself is very, very nice. No restaurants in the hotel though, only next door at the resort (mass food).

10

Hok Chun

Dec 1, 2024

·

Stayed 2 nights

The room is comfortable and spacious. The utensils are well prepared and you can self cook if you want. Will definitely go again

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Service

Service is generally friendly and proactive, with staff offering recommendations, rides, and attentive help. A few guests reported inflexibility, language barriers, or unresolved issues such as a nonworking room phone or curt lost-and-found responses.

Related guest reviews

10

Calvert

Mar 2, 2025

·

Stayed 4 nights

Very nice hotel/condo. Convenient to the slopes, on site onsen was very clean and easy to access. Bit of a walk to dinning options, but nice in room pizza and a small cafe near by. Included ski lockers was really helpful. Staff were very friendly and went out of their way to make sure we had everything we needed. Would strongly recommend

10

Chiew

Sep 14, 2025

·

Stayed 2 nights

Luxurious unit with all the necessary appliances in kitchen, laundry, Onsen pools, free parking and courteous staff.

4

なおこ

Aug 16, 2025

·

Stayed 1 night

新しく綺麗で部屋もゆったりしており過ごしやすかった。スタッフは外国人であったが質問に対して親切な対応であった。ただ、日本語ではないスタッフの私語があり内容が客とのやり取りについて言及するもので不快。忘れ物をしてしまい紛失した場所も記憶にあった為、詳細含めて問い合わせの電話をした所、「すみませんが、ありません」の一言であり国内外の対応の違いを感じた。あまり人種による違いを指摘したくないが、日本人の施設であれば忘れ物があった時点で連絡が来るし、着払いで郵送もしてくれるのでオーナーが日本人以外でスタッフも外国人だとサービスが行き届かないのだなぁと残念な気持ちになった。ルスツやニセコはもはや海外のようなものであるので忘れ物をした方が悪いのかもしれない。宿泊される方は気をつけて頂きたいです。

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8

Justin

Nov 10, 2025

·

Stayed 1 night

room is nice but there were few dead bugs on the floor when we checked in the hotel. The phone wasn't working so I have to go to the counter to ask for support. After the support came the phone still not working so we have to use our cellular phone to call hotel for all the hotels related questions and support. I wonder what if the customer doesn't have the option to make local calls then they will need to visit front desk each time when they have a question.

2

Deepak

Aug 1, 2025

·

Stayed 2 nights

The front desk was trying to be helpful to us but the manager was very inflexible.

10

Tony

Apr 14, 2025

·

Stayed 3 nights

Amazing rooms. No issues with cleanliness. Had a dishwasher and laundry machine. Hotel staff even had a driving service to drive us to nearby stores/restaurants. I would come here again even if I didn't ski.

10

Josef

Feb 6, 2025

·

Stayed 4 nights

One of the workers Liam was especially good at making us feel welcome and telling us about all the good food spots.

10

Camille

Apr 3, 2025

·

Stayed 2 nights

Truly enjoyed this property. The staff George, Liam and Yvonne were outstanding. Each displaying the highest form of professionalism for their roles! Staff were all kind. Property was extremely clean. I really enjoyed the privacy of each unit and the views were amazing! Highly recommend this property as it is true luxury!!

10

Nicholas

Dec 12, 2023

·

Stayed 4 nights

The customer service at the Vale is one of the best parts. We were especially impressed when the staff arranged a complimentary shuttle for us to our dinner spot due to the unavailability of taxis. Jo, the friendly and helpful driver from Germany, was a friendly driver and great conversationalist! The spa is one of the best that I've ever been to. Loved how it was also clean, and had long hours. Rooms are very modern + great views. Loved the in-unit washer/dryer. Highly recommend.

10

sohyun

Aug 18, 2025

·

Stayed 2 nights

숙소는 모두 만족합니다 청결했고 친절했고, 늦은 밤 체크인으로 저녁을 못 먹는 상황에 직원분께서 편의점까지 안내해주어 행복한 저녁을 먹을 수 있었어요...친절한 배려에 감사드립니다

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Location

Direct ski access and a covered link to Rusutsu Resort are highlights, but many note walks to restaurants, breakfast venues, and other facilities, with few shops nearby and a car helpful. Some say access favors West Mountain, with time needed to reach East/Isola.

Related guest reviews

10

Calvert

Mar 2, 2025

·

Stayed 4 nights

Very nice hotel/condo. Convenient to the slopes, on site onsen was very clean and easy to access. Bit of a walk to dinning options, but nice in room pizza and a small cafe near by. Included ski lockers was really helpful. Staff were very friendly and went out of their way to make sure we had everything we needed. Would strongly recommend

10

Nathan

Mar 4, 2025

·

Stayed 3 nights

Really really nice room. The Ski in only applies to west mountain which you have to take the nearest lift to use which is a REALLY short run designed for learning or beginnners. The Ski out does go to this lift… but if you’re not just learning it’s not somewhere you want to spend your day. If you’re planning on spending most time at East or Isola, it does take some time to get over there via walk and gondola (25 mins or so assuming no lines).

10

Jason

Feb 28, 2025

·

Stayed 5 nights

Exceeded my expectations in every possible way. Easy ski in and out capabilities. Modern, convenient and well designed. Definitely would recommend.

8

??

Aug 17, 2025

·

Stayed 1 night

家族4人での利用でしたが客室は1部屋でもよかったかもと思えるぐらい広い部屋でした。洗濯機や乾燥機、食洗機まで付いていて設備は申し分なし。難点はこのホテル周辺には自販機はなく、温泉まで行かないと無いです。リゾート内は繋がってますがレストランやショッピングがある場所まではかなり歩きます。遊園地となると徒歩10分くらいかも？初めてルスツリゾートに来ましたが、こちらの施設はウインターシーズン向けかなと思いました。夕食も部屋で料理しない人はレストランのビュッフェか1番奥の居酒屋くらい、もしくはモノレールで10分くらいのウェスティンしかなく選択肢は少ないです。

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4

Chun Yin

Mar 14, 2025

·

Stayed 4 nights

Large and comfortable room. Staff speaks perfect English. Some distance from the main ski resort. Very limited choices of dining places which are not at value.

10

Stacey

Mar 30, 2025

·

Stayed 3 nights

Property is roomy and rooms are well kept with nice views! Great ski in and out

8

Douglas

Apr 1, 2024

·

Stayed 6 nights

The room was excellent. Staff were friendly and helpful. Breakfast was included and it was good. Unfortunately the breakfast rooms were at least 500 metres away, I was in the South wing and all the breakfast places were in the North wing. Because the hotel is so huge with many different levels and many special areas it was initially difficult to actually find the breakfast rooms. On my last day the breakfast was not available because the South wing closed the day before I left. Pretty inconsiderate of management to not consider guests still in the North wing!!!

6

Christopher

Feb 18, 2025

·

Stayed 5 nights

Hated the weird resort and horrible walk through itto get to breakfast

10

TZE WAI

Feb 18, 2024

·

Stayed 2 nights

The connecting walkway towards Rusutsu Resort is very convenient and the restaurants are very good except that booking is required during peak seasons.

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Dining

Most options are in the adjacent resort and a considerable walk away; many describe selection as limited and breakfasts average, though some enjoyed specific venues like the bakery. In-room kitchens help those who prefer to cook.

Related guest reviews

10

Calvert

Mar 2, 2025

·

Stayed 4 nights

Very nice hotel/condo. Convenient to the slopes, on site onsen was very clean and easy to access. Bit of a walk to dinning options, but nice in room pizza and a small cafe near by. Included ski lockers was really helpful. Staff were very friendly and went out of their way to make sure we had everything we needed. Would strongly recommend

10

John

Feb 16, 2023

·

Stayed 4 nights

* Vale is very clean and nice property. Expensive but it is worth it. * There is a good 7-8 min walk to the main convention center. * The onchen is located near Vale so that is nice (and free). * There is a pool in the convention center but if you are visiting Rusutsu for the pool, I would suggest you go elsewhere. * Breakfast was included (at the convention center). Three different choices but at best, the restaurants for breakfast were average. Dining is somewhat limited. However, the rooms have a kitchen so you can cook. * Ski-in/out access is really nice. * There is no daily room cleaning but it never felt necessary and really not a problem. * Getting to the Westin hotel requires ~8-10 minutes talk to the monorail and then, waiting for a monorail, followed by a 3-4 minute monorail ride. Westin has some other dining options but expensive. There is an onchen at Westin that was also supposed to be free but when we tried to use it, Westin front desk told us that we can't use it. There is clearly some miscommunication on what is included. * In general, relatively expensive but given the nice snow and the skiing, it was worth it.

8

??

Aug 17, 2025

·

Stayed 1 night

家族4人での利用でしたが客室は1部屋でもよかったかもと思えるぐらい広い部屋でした。洗濯機や乾燥機、食洗機まで付いていて設備は申し分なし。難点はこのホテル周辺には自販機はなく、温泉まで行かないと無いです。リゾート内は繋がってますがレストランやショッピングがある場所まではかなり歩きます。遊園地となると徒歩10分くらいかも？初めてルスツリゾートに来ましたが、こちらの施設はウインターシーズン向けかなと思いました。夕食も部屋で料理しない人はレストランのビュッフェか1番奥の居酒屋くらい、もしくはモノレールで10分くらいのウェスティンしかなく選択肢は少ないです。

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4

Chun Yin

Mar 14, 2025

·

Stayed 4 nights

Large and comfortable room. Staff speaks perfect English. Some distance from the main ski resort. Very limited choices of dining places which are not at value.

8

Man Leong

Feb 4, 2024

·

Stayed 3 nights

They have good onsite support. They gave us breakfast vouchers to be used on 4 rusutsu restaurant but they are far away from the building and always got a long queue. I hope they could arrange grab and go breakfast at the cafe from the same building.

8

Douglas

Apr 1, 2024

·

Stayed 6 nights

The room was excellent. Staff were friendly and helpful. Breakfast was included and it was good. Unfortunately the breakfast rooms were at least 500 metres away, I was in the South wing and all the breakfast places were in the North wing. Because the hotel is so huge with many different levels and many special areas it was initially difficult to actually find the breakfast rooms. On my last day the breakfast was not available because the South wing closed the day before I left. Pretty inconsiderate of management to not consider guests still in the North wing!!!

6

Christopher

Feb 18, 2025

·

Stayed 5 nights

Hated the weird resort and horrible walk through itto get to breakfast

8

Cyriac

Jul 21, 2025

·

Stayed 1 night

This place is fantastic - new, large rooms, extra features like washer and dryer and dishwasher. Only problem: The monstrous old resort next door made for mass tourism and endless tour buses hauling in thousands of guests. The two properties are connected but couldn’t be more different. They don’t fit to each other at all. The “town” itself has two convenience stores, that’s it. But the actual hotel itself is very, very nice. No restaurants in the hotel though, only next door at the resort (mass food).

6

Denis

Dec 14, 2024

·

Stayed 2 nights

Very nice rooms and great onsen, but there are many little inconvencies that take away from a good experience. Limited food options, and most of them were closed in mid-december. The ones that were open were not very good. No waters in the room. We had to ask for room cleanup service. This place isnt't really ski-in/out. Its a bit of a walk, but not too bad.

10

TZE WAI

Feb 18, 2024

·

Stayed 2 nights

The connecting walkway towards Rusutsu Resort is very convenient and the restaurants are very good except that booking is required during peak seasons.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5 $235	6 $236	7 $229	8 $231	9 $222	10 $216
11 $216	12 $222	13 $222	14 $218	15 $223	16 $221	17 $216
18 $223	19 $218	20 $223	21 $223	22 $223	23 $216	24 $224
25 $223	26 $218	27 $223	28 $218	29 $218	30 $223	31 $221

Su	Mo	Tu	We	Th	Fr	Sa
1 $216	2 $223	3 $223	4	5	6 $216	7 $224
8 $224	9 $219	10 $218	11 $218	12 $216	13 $225	14 $231
15 $216	16 $218	17 $228	18 $218	19 $225	20 $214	21 $221
22 $223	23 $223	24 $218	25 $218	26 $224	27 $214	28 $227
29 $220	30 $238

The Vale Rusutsu

Prices for The Vale Rusutsu

Monthly average prices

About this property

Location

Room options

2 Bedroom Suite (Dual Key)

4 Bedroom Penthouse Residence

2 Bedroom Residence

3 Bedroom Residence

1 Bedroom Suite (B1)

1 Bedroom Residence

1 Bedroom Premier Residence

1 Bedroom Suite

2 Bedroom Premier Suite (Dual Key)

3 Bedroom Premier Residence

1 Bedroom Suite (B2)

1 Bedroom Suite (A)

2 Bedroom Premier Residence

Guest reviews of The Vale Rusutsu

What guests think

Property Policies

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Good to know

FAQs about The Vale Rusutsu

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